Hyatt Hotels Corporation has unveiled ambitious plans to broaden its presence across Europe, Africa, and the Middle East (EAME), with its pipeline set to enter 13 new markets between 2025 and 2028. This marks an exciting chapter for Hyatt as it continues to bring its luxury, lifestyle, and all-inclusive hospitality to destinations where it currently has no presence.   This announcement follows a successful year in the EAME region. Hyatt’s Q3 2024 earnings report highlighted growth across key performance metrics, with RevPAR up by 12.1%, ADR by 5.8%, and occupancy climbing 3.8%. Resort properties in particular saw strong results, with Net Package RevPAR rising over 14%, largely driven by the Inclusive Collection properties in Spain, Greece, Portugal, and Bulgaria.   Mark Hoplamazian, President and CEO of Hyatt, expressed pride in the company’s growth: “Since 2017, we have expanded our global portfolio by nearly 90% to over 1,350 properties. The EAME region is thoughtfully adding hotels in markets that matter most to our guests, World of Hyatt members, and partners. This growth reflects our strength in delivering exceptional luxury, lifestyle, and all-inclusive experiences.”   New Markets and Exciting Openings   Hyatt’s EAME pipeline includes first-time entries into markets such as Estonia, Iceland, Romania, Cape Verde, and Mauritius, alongside high-profile openings like Park Hyatt Johannesburg, Andaz Lisbon, and Miraval The Red Sea. These projects are part of Hyatt’s plan to open 50 new luxury and lifestyle hotels globally by 2026.   As of September 2024, Hyatt’s portfolio in the EAME region includes over 200 properties and more than 45,000 rooms, a testament to the brand’s rapid growth since tripling its room count in Europe in just seven years.   Spain: A Star Market for Hyatt   Spain has emerged as a key growth market, with Hyatt’s portfolio expanding from four hotels in 2020 to 55 hotels by the end of 2024, offering over 14,500 rooms. This impressive growth has been driven by strategic acquisitions, including Apple Leisure Group, Standard International, and a joint venture with Grupo Piñero, which added five Bahia Principe properties to Hyatt’s Inclusive Collection.   Javier Águila, Group President EAME at Hyatt, highlighted Spain’s importance: “Spain remains our largest market in EAME, and we’re committed to expanding in leisure, luxury, and lifestyle destinations, from coastal towns to major cities.”   According to the UNWTO, Spain ranked as the world’s second-largest market for international arrivals in 2023, drawing 85.2 million visitors and generating $92 billion in tourism revenue. Upcoming openings include the much-anticipated Thompson Sevilla, bringing Hyatt’s iconic lifestyle brand to the historic city by 2026.   Leisure Growth Momentum in Latin America and the Caribbean   Hyatt is also focusing on Latin America and the Caribbean, where robust leisure travel and a joint venture with Grupo Piñero have added 21 Bahia Principe resorts to its Inclusive Collection. Iconic properties like Secrets Playa Mujeres Costa Mujeres and Hyatt Centric Santo Domingo have already enhanced the brand’s portfolio.   Looking ahead, notable openings in the Caribbean for 2025 include Hyatt Regency Panama City, Park Hyatt Los Cabos at Cabo del Sol, and Secrets Baby Beach Aruba, further cementing Hyatt’s position as a leader in luxury and all-inclusive hospitality.   With its bold expansion plans and commitment to offering world-class experiences, Hyatt continues to shape the future of hospitality, delivering tailored experiences to guests and strengthening its global footprint.

IHG Hotels & Resorts (IHG), one of the world’s biggest hotel companies, is continuing its expansion in Germany with the signing of Holiday Inn Ratingen in collaboration with long-time partner, tristar GmbH. Situated near Düsseldorf, the new property will undergo a full renovation and is set to welcome guests in the second half of 2025.   This development showcases the versatility of the Holiday Inn brand, which has proven its adaptability in conversion projects and its ability to thrive in evolving market conditions. The hotel will cater to both leisure and business travellers, featuring amenities such as a full-service restaurant offering the brand’s signature ‘Kids Stay & Eat Free’ programme, a bar, and five flexible meeting rooms for social events and corporate gatherings. Guests will also enjoy the Open Lobby concept, a signature Holiday Inn feature designed as a versatile and stylish space for work, relaxation, and connection.   A Gateway to Düsseldorf and Beyond   The 134-room hotel is located in the charming town of Ratingen, offering guests convenient access to nearby attractions and corporate hubs. Düsseldorf, renowned as Germany’s fashion capital, is just a short drive away, with highlights such as the Königsallee shopping boulevard, the historic Altstadt, and the Kunstpalast art museum waiting to be explored.   Strengthening a Trusted Partnership   This project marks the 33rd collaboration between IHG and tristar GmbH, a partnership that has been instrumental in expanding IHG’s footprint in Northern Europe. Willemijn Geels, Vice President of Development for Europe at IHG Hotels & Resorts, expressed her enthusiasm: “We are delighted to strengthen our partnership with tristar GmbH, one of our longest-standing and most valued collaborators. The signing of Holiday Inn Ratingen reflects our shared commitment to sustainable growth across Germany, Austria, and Switzerland, catering to both domestic and international travellers. With the Holiday Inn brand’s adaptability and conversion-readiness, we empower our partners to quickly benefit from IHG’s cutting-edge technology, revenue systems, and loyalty programmes.”   A Promising Future for Holiday Inn Ratingen   Jochen Weishaupt, Managing Director at tristar GmbH, shared his excitement about the partnership: “Bringing one of the most recognised and beloved hotel brands to a new location in Germany is an honour. We extend our gratitude to our landlord, LEG Immobilien SE, for their trust in our vision. We look forward to delivering an exceptional guest experience in Ratingen.”   Kevin Hain, Head of Commercial Property Management at LEG Immobilien SE, added: “IHG’s continued growth in Germany positions it as a leader in the midscale and upper midscale segments. We’re excited to work with tristar GmbH on this project and are confident that Holiday Inn Ratingen will be warmly received by travellers seeking comfortable, convenient accommodation in the wider Düsseldorf area.”   With this latest signing, IHG continues to strengthen its presence in secondary markets across Germany, meeting the growing demand for trusted, high-quality accommodation while providing memorable experiences for travellers. 

In a move set to elevate hospitality in the scenic Salzburgerland, Shiji, a global player in hospitality technology, has announced a new partnership with two of the region’s most celebrated destinations: Bergdorf Priesteregg and Mama Thresl. By implementing Shiji’s advanced Property Management System (PMS), these iconic properties aim to deliver tailored, seamless guest experiences while achieving new levels of operational excellence.   A Modern Approach to Hospitality   Known for their innovative take on alpine luxury, Bergdorf Priesteregg, an eco-luxury retreat featuring 18 chalets, and Mama Thresl, a chic 51-room urban-alpine escape, sought a technology partner to replace their outdated on-premise systems. With limited support and rigid updates hindering their ability to adapt to modern demands, the properties found an ideal match in Shiji’s forward-thinking PMS platform.   “Our guests expect more than just a stay-they value unique, personalised experiences,” shared Huwi Oberlader, Host at Priesteregg. “When choosing a new PMS, innovation and the ability to enhance our guest journey were our top priorities. Shiji offers the perfect combination of flexibility, vision, and cutting-edge technology.”   Technology That Puts Guests First   Shiji’s PMS offers a host of features designed to streamline operations and enrich guest services. Its centralised platform includes a single guest profile system, enabling properties to consolidate guest data across departments and provide highly customised experiences. This capability is particularly beneficial for destinations like Bergdorf Priesteregg and Mama Thresl, where extensive leisure facilities and year-round alpine activities cater to a diverse range of travellers.   Jan Mazur, Director of Sales for Central Europe at Shiji, expressed excitement about the collaboration: “We are thrilled to work with Bergdorf Priesteregg and Mama Thresl to redefine what exceptional hospitality looks like. Our PMS is built to meet the evolving needs of today’s travellers, offering the innovation and flexibility required to deliver outstanding experiences.”   A Commitment to Excellence   The partnership marks a significant milestone for the properties as they continue to lead the way in personalised, sustainable luxury. By embracing Shiji’s advanced solutions, both Bergdorf Priesteregg and Mama Thresl reinforce their commitment to innovation while setting new benchmarks for guest-centric hospitality in the alpine region.  As they roll out this transformative technology, the properties are poised to redefine the guest experience-ensuring that visitors to Salzburgerland leave with unforgettable memories and a desire to return.

In a significant milestone for digital collaboration, three iconic French companies-Pernod Ricard, JCDecaux, and Accor-have announced a groundbreaking partnership to further enhance the innovative Data Portal. The announcement was made last night at Pernod Ricard’s Paris headquarters, marking the formalisation of this three-way collaboration.   The Data Portal, originally developed by Pernod Ricard in 2015, serves as a centralised hub, streamlining access to diverse global data sources for participating organisations. Since September 2022, Pernod Ricard and JCDecaux have worked hand-in-hand to refine this cutting-edge solution, sharing expertise and improving the platform’s capabilities without ever exchanging data between the companies.   This latest chapter in the Data Portal’s journey welcomes Accor, the world-leading hospitality group, into the fold. By combining their unique perspectives and expertise, the three companies aim to supercharge the platform, positioning it as an indispensable tool in their respective digital transformations.   Harnessing the Power of Data   The partnership comes at a time when the hospitality sector, in particular, is navigating an era of data abundance. For Accor, the Data Portal offers transformative potential-from tailoring guest experiences through personalised marketing to optimising pricing strategies and tracking environmental data to advance their ESG goals.   Accor’s CEO and Chairman, Sébastien Bazin, remarked, “In a world where data has become the jewel in the crown of the customer experience, joining forces with Pernod Ricard and JCDecaux is an incredible opportunity. By collectively making our data smarter and more accessible, we’re equipping ourselves to face the future with confidence and ambition.”   Driving Innovation Together   For JCDecaux, a pioneer in outdoor advertising, the partnership represents a shared commitment to innovation. Jean-Charles Decaux, Co-CEO, expressed enthusiasm, stating, “The Data Portal has already been a cornerstone of our digital transformation. Welcoming Accor into this partnership is a testament to the platform’s potential, and we’re confident that this collaboration will unlock even greater possibilities.”   Similarly, Pernod Ricard’s CEO, Alexandre Ricard, highlighted the tangible impact the platform has had on his teams, noting, “The synergies with JCDecaux have been game-changing for our data capabilities. Adding Accor to the equation only strengthens this incredible digital tool.”   A Shared Vision for the Future   As the three companies join forces, the Data Portal is set to evolve further, incorporating new features and refining existing ones like the data catalogue and business glossary. This collective effort will ensure that the platform not only meets the growing demands of today but also anticipates the challenges of tomorrow.   The partnership underscores the power of collaboration in a data-driven world, showcasing how shared innovation can unlock immense value across industries. With this alliance, Pernod Ricard, JCDecaux, and Accor are setting the stage for a new era of digital transformation-one where data truly drives success.  

The hospitality industry is embracing a new era of innovation with the announcement of a strategic partnership between HiJiffy and Bookline.ai. By integrating their cutting-edge technologies, the two companies are setting the stage for a smarter, more personalised guest journey, spanning from initial contact to check-out. This partnership combines HiJiffy’s advanced digital concierge capabilities with Bookline.ai’s revolutionary voice conversation intelligence, offering hotels a streamlined solution to improve operations, enhance guest satisfaction, and drive revenue.   Bookline.ai has established itself as a game-changer in phone call automation. The company’s AI-powered voice agents handle tasks such as answering guest queries and managing reservations with impressive efficiency. With a client base of over 1,300 across Europe and a growing presence in LATAM, Bookline.ai generated over €150 million in revenue for restaurants last year, while also managing booking requests exceeding €300 million for hotels.   Unlocking a Fully Automated Guest Journey   The collaboration between HiJiffy and Bookline.ai promises to redefine guest interactions. By integrating voice and digital platforms, the partnership enables hotels to deliver a smooth, intelligent experience that covers every phase of the guest journey. From booking inquiries to on-site assistance, this fusion of technology ensures guests receive the information and support they need when they need it.   Tim Smith, CEO of HiJiffy, remarked: “This partnership marks a significant leap forward for the hospitality industry. Together, HiJiffy and Bookline.ai are transforming how hotels engage with guests, blending convenience with personalisation to exceed expectations.”   How the Integration Works   The process begins when a guest calls the hotel. Bookline.ai’s advanced voice assistant answers, addressing queries or facilitating real-time voice reservations. During the call, the system sends a WhatsApp notification with a direct link to the booking engine, pre-filled with captured details to encourage completion. If the guest doesn’t finalise the reservation, HiJiffy steps in, proactively engaging via WhatsApp to nudge them towards booking. This seamless interaction between voice and messaging platforms ensures no opportunity is lost.   Benefits for Hoteliers   For hotels, the integration solves critical challenges:   Streamlined Operations: Bookline.ai handles calls, while HiJiffy manages WhatsApp interactions, freeing staff to focus on delivering exceptional on-site service.   Enhanced Revenue: Combining voice and digital channels allows hotels to capture and convert leads effectively, boosting direct bookings.   Improved Efficiency: Repetitive tasks like answering FAQs are automated, allowing staff to dedicate time to complex guest needs.   Benefits for Guests   Guests also stand to benefit from this innovation:   Convenience: With 24/7 access, guests can choose their preferred channel, whether speaking with the voice assistant or messaging via WhatsApp.   Seamless Support: The integration ensures guests receive timely, accurate assistance at every touchpoint, from booking to departure.   Personalised Engagement: The system remembers guest preferences, delivering tailored experiences that enhance satisfaction and loyalty.   Shaping the Future of Hospitality   This partnership underscores the transformative potential of AI in hospitality. As more hotels adopt innovative solutions, guests can expect elevated experiences that blend convenience, efficiency, and personalisation. David Martínez, Chief Innovation Officer at Bookline.ai, concluded: “By integrating our voice intelligence with HiJiffy’s digital concierge, we’re setting a new standard for guest engagement. This is just the beginning of a more intelligent and seamless future for the hospitality industry.”   The collaboration between HiJiffy and Bookline.ai signals a bold step forward, paving the way for a smarter and more connected guest experience.  

The Radisson Collection has introduced its signature brand of exceptional hospitality to Sri Lanka with the launch of a new luxury lifestyle beachfront resort in the historic city of Galle. Overlooking the sparkling Indian Ocean and just steps from the sandy shore, this high-end retreat promises an unforgettable experience for discerning travellers.   A Landmark Addition to Radisson’s Growing Sri Lankan Portfolio   The Radisson Collection Resort, Galle, marks a significant milestone for the Radisson Hotel Group. As the brand’s inaugural property in the Southeast Asia & Pacific (SEAP) region, it also becomes the group’s fourth hotel in Sri Lanka and second in Galle, a city celebrated for its rich history and natural beauty.   Galle’s stunning south coast offers visitors a blend of relaxation and adventure. From the golden sands of Unawatuna Beach to the historical charm of the 17th-century Galle Fort-a UNESCO World Heritage site-the city captivates travellers. Guests can explore local wildlife at sea turtle hatcheries or embark on safaris through lush forests. Ancient temples and colonial architecture add to the cultural richness of the area.   A Seafront Sanctuary of Luxury   The resort boasts 70 stylish guest rooms and 36 luxurious suites, each offering contemporary interiors and panoramic views of the Indian Ocean. For those seeking the ultimate indulgence, the Grand Penthouse spans an impressive 1,200 square metres, complete with five bedrooms, a spiral staircase, and an infinity pool.   Guests can unwind by the beachfront pool or take advantage of the resort’s world-class amenities, including a fully equipped Kids Club with interactive play zones and 24-hour nanny services. For a lively retreat, the Taboo Beach Club delivers upbeat entertainment, with stylish sun loungers, daybeds with bottle service, and a pool overlooking the ocean.   Leadership Perspectives   Xavier Masson, General Manager of Radisson Collection Resort, Galle, expressed excitement about the opening: “It’s an honour to welcome guests to this extraordinary destination. At Radisson Collection Resort, Galle, we take pride in crafting experiences that blend sophistication with relaxation. Whether guests are immersing themselves in Galle’s history or enjoying a beachfront escape, we ensure every moment is memorable.”   Tim Cordon, Chief Operating Officer for the Middle East, Africa & Southeast Asia Pacific at Radisson Hotel Group, highlighted the strategic importance of this opening: “Galle is a destination that perfectly combines natural beauty and cultural heritage, making it ideal for the Radisson Collection. This resort not only enhances our presence in Sri Lanka but also sets a benchmark for luxury lifestyle hospitality in the SEAP region.”   As Radisson Hotel Group continues its expansion across Sri Lanka, the Radisson Collection Resort, Galle, promises to become a standout destination, redefining luxury and creating unforgettable memories for travellers worldwide.

Kiva Dunes, a renowned golf and coastal resort in the United States, has revolutionised its operations by adopting 13 integrated software solutions from Agilysys, a global player in hospitality software. The move marks a significant milestone for the resort as it seeks to enhance guest experiences, streamline operations, and empower staff. By switching to Agilysys’ modern, cloud-native Hospitality and Leisure Ecosystem, Kiva Dunes aims to unify its operations, improve data accuracy, and offer a seamless experience from check-in to check-out.   A Unified Approach to Excellence   Situated on over 3,000 feet of private beachfront, Kiva Dunes is more than a resort-it’s a destination. Its award-winning golf course, luxurious holiday rentals, and membership beach club offer a range of experiences for guests, members, and residents. However, managing these complex operations had become a challenge.   Katie Avant, Director of Marketing at Kiva Dunes, shared the hurdles the resort faced: “Our team consistently went the extra mile to deliver exceptional service, but outdated systems would often complicate the guest experience, particularly during check-out. Data inconsistencies and uncoordinated processes were a constant frustration for both guests and staff,” she said.   “We didn’t realise it was possible for software to bring such simplicity and elegance to a resort as complex as ours,” Avant added. “Agilysys has proven to be the ideal technology partner, and we’re excited to see the positive impact on our guests, staff, and business.”   Transformative Features   The partnership equips Kiva Dunes with a suite of innovative tools, including: Enhanced property management (PMS) for booking, check-in, and check-out, mobile-friendly payment and transaction systems for convenience and security, membership management tools that allow members to handle accounts, book events, and redeem loyalty points via a branded self-service portal, residence management software to streamline holiday rentals, revenue splits, and profitability analysis for property owners.   By integrating these solutions, the resort has eliminated repetitive tasks, freeing staff to focus on delighting guests. Agilysys’ technology also ensures seamless communication between departments, improving service consistency and operational efficiency.   A Future-Focused Partnership   Jeba Kingsley, Senior Vice President of Professional Services at Agilysys, highlighted the transformative potential of the partnership: “Legacy systems often undermine even the most dedicated teams. With our integrated ecosystem, Kiva Dunes is now well-equipped to optimise revenue, automate tasks, and perfect the guest experience throughout every stay,” he said.   With its new systems in place, Kiva Dunes is poised for continued success, offering its guests a blend of world-class amenities and state-of-the-art service. As the resort evolves, the partnership with Agilysys ensures it remains a leader in providing unforgettable coastal escapes.  

Safestay PLC, one of Europe’s leading hostel groups, has announced a significant partnership with Cloudbeds, a top-tier hospitality management platform. The collaboration, which commenced this month, will see Safestay’s entire portfolio of 20 hostels across Europe transitioning to the Cloudbeds Enterprise Platform as part of the company’s forward-looking ‘Platform for Growth’ strategy.   This multi-year partnership marks a pivotal step in Safestay’s ambition to invest in cutting-edge technology to support future growth. By adopting Cloudbeds’ award-winning property management system (PMS), Safestay aims to streamline operations, elevate guest experiences, and strengthen its financial and marketing performance.   The Cloudbeds Enterprise Platform, designed to manage multi-property portfolios seamlessly, will provide Safestay with a unified system that integrates all owned, leased, managed, and franchised properties. This innovative technology will centralise customer data, enabling the group to gain a holistic view of its operations while delivering personalised services to guests.   Key benefits of the transition are: Maximising revenue through AI-powered pricing and yield management tools, driving cost efficiencies by securing better payment commission rates, optimising direct bookings, making the customer journey more seamless across Safestay’s website and direct booking channels, improving guest and staff experiences, offering a customer-centric web app and monitoring customer preferences, enhancing communications with a multilingual AI-driven chat and messaging service and upgrading the membership programme with tailored offers and personalised marketing.   The partnership is part of a broader investment in digital transformation at Safestay, which has recently introduced mobile check-in, mobile keys, and a new customer management system. These changes reflect the company’s commitment to improving both guest satisfaction and operational efficiency as it expands across key European destinations.   Larry Lipman, Executive Chairman of Safestay, expressed his enthusiasm for the partnership: “We are thrilled to join forces with Cloudbeds to integrate this essential platform into our business. Not only will it drive financial and operational efficiencies, but it will also help us deliver a best-in-class experience for our guests. As we continue to grow in key cities across Europe, this initiative aligns perfectly with our ‘Platform for Growth’ strategy, setting us up for sustained success.”   Adam Harris, CEO of Cloudbeds, echoed the sentiment: “We are excited to support Safestay in their ambitious journey. The Cloudbeds Enterprise Platform is designed to empower dynamic, multi-property hospitality groups like Safestay with cutting-edge technology and 24/7 support. This partnership represents a milestone in hostel technology, merging innovation with scalable growth.”   With this move, Safestay reaffirms its commitment to staying at the forefront of the hostel industry, delivering memorable experiences for travellers while maintaining operational excellence. The future looks bright for this growing brand as it cements its reputation as a leader in Europe’s hospitality sector.  

Grantley Hall, the beautifully restored Grade II listed property nestled in the scenic Yorkshire Dales, has achieved a remarkable milestone by joining The Leading Hotels of the World (LHW), a prestigious global collection of luxury hotels. This recognition places Grantley Hall among an elite group of hotels worldwide, with just 5% of applicants admitted during this intake.   As the first hotel outside London in England to be welcomed into this exclusive membership, Grantley Hall solidifies its reputation as a premier destination for travellers seeking exceptional luxury, world-class service, and unforgettable experiences.   Located near Harrogate and Ripon, Grantley Hall’s 17th-century splendour has been meticulously restored, blending historical charm with modern sophistication. The hotel’s acceptance into LHW celebrates its dedication to delivering unparalleled hospitality that resonates with discerning guests from across the globe.   A Global Standard of Excellence   LHW is one of the largest luxury hotel collections in the world, comprising over 400 iconic properties in 80 countries. The collection is renowned for its commitment to celebrating the unique heritage, architecture, and cultural essence of its member hotels, providing guests with authentic experiences rooted in their destinations.   A Unique Destination   Grantley Hall offers an enchanting blend of history, elegance, and modern luxury. From exquisite dining and wellness retreats to cultural and natural exploration in the breathtaking Yorkshire Dales, the hotel is a destination in its own right. Travellers seeking their next discovery will find Grantley Hall a shining example of the meticulous craftsmanship and passionate hospitality that define The Leading Hotels of the World.

The Marsden Hotel Group, known for its diverse portfolio of 4 and 5-star properties, has announced a partnership with leading hospitality technology provider STAAH. The collaboration aims to elevate revenue-generating capabilities across Marsden’s extensive network of properties under brands such as Marsden Hotels & Resorts, Ramada by Wyndham, Wyndham Garden, and Microtel by Wyndham.   This strategic alliance includes the implementation of STAAH’s channel manager, booking engine, and global distribution systems (GDS) across all Marsden properties. Seamlessly integrated with the group’s Property Management Systems (PMS)-Opera and Newbook-and revenue management tools, this tech overhaul is designed to give Marsden a competitive edge in New Zealand’s vibrant hospitality landscape.   Direct Booking and Distribution Focus   The roll-out is particularly focused on enhancing Marsden’s direct booking strategy through STAAH’s user-friendly booking engine, designed to improve e-commerce conversion rates. The inclusion of STAAH’s GDS and distribution solutions opens doors to a growing and diverse travel market, including business travellers, as global travel volumes continue to rebound.   “Supporting a range of 4 to 5-star properties as diverse as the travellers checking into them, it pays to adopt an integrated platform that deeply understands how simplifying booking processes and maximising distribution translates to more revenue,” said Emma Kirkland, Director of Revenue Management at Marsden Hotel Group.   Emma shared that since implementing STAAH, the group’s GDS channel volume has doubled within the first month, and the technology integration has delivered immediate benefits. She praised the intuitive design of STAAH’s system, noting, “Creating promotions with STAAH is quick and effortless. The seamless onboarding of our 15 properties was no small feat, but the ease of use has made the transition incredibly smooth.”   Real-Time Insights and Modern Solutions   The partnership also empowers Marsden Hotel Group with real-time insights and responsive tools to adapt to the evolving needs of modern travellers. This ability to make informed, data-driven decisions is set to optimise revenue management and improve guest experiences across Marsden’s properties in Auckland, Rotorua, Wellington, Christchurch, Central Otago, and Queenstown.   “Technology is at the forefront for properties achieving impressive revenue gains as they adapt to the demands of today’s travellers,” said Tarun Joukani, Director at STAAH. “We’re thrilled to support forward-thinking businesses like Marsden Hotel Group as they prioritise seamless booking experiences for their guests and streamlined operations for their teams.”   A Commitment to Exceptional Experiences   With 15 properties under its management, the Marsden Hotel Group continues its mission of delivering exceptional guest experiences throughout New Zealand. The integration with STAAH marks a significant step forward in maintaining its reputation as a leader in the hospitality sector, ready to meet the challenges of a competitive and ever-changing industry.

Accor, the global hospitality giant, has announced the signing of the Mövenpick Resort Agios Nikolaos Sivota, marking Mövenpick’s much-anticipated entry into Greece. Scheduled to open in Spring 2025, the resort will be operated by Pitoulis S.A., a leading player in Greek hospitality.   Nestled in the breathtaking Epirus region, the resort promises a luxurious and immersive experience for travellers, blending Mövenpick’s signature culinary excellence with the timeless charm of Sivota. The property will feature 67 elegant accommodations, including deluxe and executive suites with private pools and patios. Guests can enjoy two swimming pools overlooking the Ionian Sea, along with dedicated family and adult-only areas, creating an oasis for relaxation.   A Culinary Destination in the Making   True to Mövenpick’s reputation, the resort will feature an exceptional culinary offering. Dining options will include: ‘Skipper’s Beach Bar’, perfect for seaside refreshments, ‘Island’s Bar’, an idyllic poolside retreat and the ‘Thalassa Restaurant’, showcasing Greek and Mediterranean cuisine crafted from fresh, local ingredients.   A Legacy of Hospitality and a New Chapter   The Agios Nikolaos Hotel, established by the Pitoulis family in 1996, has long been a symbol of quality and warmth in Sivota. Starting as a boutique property with just 40 rooms, it has grown into a cherished landmark in the region. Now, through its partnership with Mövenpick, the hotel is set to evolve into a world-class retreat while preserving its rich heritage.   “This collaboration represents an extraordinary opportunity to share the essence of Sivota with a global audience,” said Vassilis Pitoulis, co-founder of Pitoulis S.A. “We are proud to build on our family’s legacy, ensuring the region’s beauty and culture shine while evolving our hotel to meet the standards of a world-class brand.”   Bringing Greece to the World Stage   At the signing ceremony, Patrick Mendes, Accor’s CEO for Premium, Midscale & Economy brands in Europe and North Africa, highlighted the significance of this milestone: “The signing of our first Mövenpick address in Greece marks a significant moment in our expansion within this vibrant and culturally rich country. Mövenpick Resort Agios Nikolaos Sivota will perfectly exemplify the brand’s ethos, blending culinary excellence, human connection, and sustainability.”   Mövenpick’s Global Heritage   Founded in 1948, Mövenpick is celebrated for revolutionising the Swiss restaurant scene and expanding into an international hotel brand with over 120 properties worldwide. The brand’s focus on inventive cuisine and meaningful human connections continues to shape its identity, and the Sivota resort will embody these values while spotlighting the beauty and culture of Epirus.   As the opening date approaches, the partnership between Mövenpick and Pitoulis S.A. signals a new chapter for Greek hospitality, blending tradition with innovation to create an unforgettable destination for travellers.

The Elite Palace Hotel in Stockholm, the largest property in the Elite Hotels chain, has unveiled an exciting new collaboration with wellness and fitness company Gympak, aimed at transforming the guest wellness experience. Nestled in the vibrant district of Vasastan, the hotel is renowned for delivering memorable stays, and this latest venture underscores its commitment to health, well-being, and sustainability.   Speaking about the new partnership, Jessica Carlde, General Manager of Elite Palace Hotel, said: “For us, it’s about creating experiences that both body and soul can enjoy. We’re thrilled to give our guests the tools to maintain their workout routines, whether they’re here for business or leisure. It’s about contributing to a sustainable and fulfilling experience on every level.”  A Holistic Wellness Experience   The collaboration with Gympak offers more than just workout clothes and portable fitness gear. It reimagines how wellness is integrated into a hotel stay. Guests now have the option to rent Gympak’s cutting-edge workout apparel or subscribe monthly, making it easier than ever to keep up with their fitness routines. Gympak’s app, available to all guests, offers guided workouts and personalised training options that can be enjoyed anywhere in the hotel.   For those who prefer to train in the comfort of their room, portable Gympak equipment is also available to borrow. Guests looking for a lasting memento can purchase Gympak’s stylish workout packages directly from the hotel, combining fashion with function in a unique offering.   Jone Sølvik, CEO of Gympak, expressed his enthusiasm for the partnership: “We’re proud to collaborate with Elite Palace Hotel. Their dedication to guest health, sustainability, and creating unforgettable experiences aligns perfectly with our mission. Together, we’re setting a new standard for wellness in hospitality.”   More Than a Gym   At the heart of the wellness offering is the hotel’s state-of-the-art gym, designed to turn exercise into an immersive experience. Guests can also unwind at the luxurious Vana Spa, which features indulgent treatments, pools, and saunas to cater to both body and mind.   Families aren’t left out either. The Palace Playground offers a dedicated space where children can explore and play under supervision, allowing parents to relax and make the most of their stay. Leading the Future of Health-Focused Hospitality   Elite Palace Hotel’s collaboration with Gympak is a testament to its leadership in health-focused hospitality. By seamlessly integrating wellness into every aspect of the guest experience, the hotel is redefining what it means to truly cater to travellers’ needs.   Carlde concludes with a vision for the future: “Our goal is for every guest to leave Elite Palace Hotel feeling energised, relaxed, and eager to return. This partnership with Gympak is just the beginning of our journey to elevate health and well-being in the hospitality industry.”   The Elite Palace Hotel is raising the bar, not only for wellness but for what modern travellers can expect from a hotel. With innovation, sustainability, and guest satisfaction at its core, this collaboration is set to make waves in the world of luxury hospitality.

Radisson Blu Hotel, Bengaluru Outer Ring Road has made history as the first property in the Radisson Hotel Group’s global portfolio to receive the prestigious LEED Net Zero Carbon certification from the US Green Building Council (USGBC). This milestone marks a major leap forward in the hotel’s commitment to sustainability and sets a new standard for eco-conscious hospitality worldwide.   The certification recognises the hotel’s excellence in reducing its carbon footprint through innovative practices, renewable energy, and sustainable operations. Building on its previous achievement of LEED Platinum 4.1 O+M certification in 2024, the hotel has gone a step further by fully offsetting its annual carbon emissions of 4,038 metric tonnes.   Key strategies to achieve this feat included the use of onsite and offsite solar power plants, an onsite biogas plant, and the purchase of Gold Standard Verified Carbon Units. The solar power initiatives ensure that the hotel operates entirely on green energy, maintaining net-zero energy consumption year-round.   Leading the Way in Sustainable Hospitality   Radisson Blu Hotel, Bengaluru Outer Ring Road has implemented a series of forward-thinking initiatives to minimise environmental impact, including:   Eco-Friendly Transportation: A fleet of electric vehicles for guest commutes, charged using solar-generated electricity.   Waste Management: An in-house water bottling plant refills glass bottles used across the hotel, eliminating over a tonne of plastic waste annually.   Water Conservation: A robust rainwater harvesting system, alongside a 100% circular water system for laundry, supported by an Effluent Treatment Plant (ETP).   Biogas Production: Organic waste is converted into biogas, powering the staff canteen, while the by-product, organic sludge, is used as garden fertiliser, achieving 100% circular organic waste management.    Voices of Leadership   Austin Roach, Chairman of Radisson Blu Hotel, Bengaluru Outer Ring Road, commented: “Sustainability isn’t just a trend for us; it’s a way of life. Becoming the first LEED Net Zero Carbon certified hotel in the Radisson Hotel Group underscores our dedication to setting benchmarks in green hospitality while delivering excellence to our guests.”   Nikhil Sharma, Managing Director and Area Senior Vice President-South Asia for Radisson Hotel Group, added: “This achievement is a landmark moment, demonstrating our commitment to climate action. We aim to replicate this success across our global portfolio through renewable energy and operational efficiency.”   Inge Huijbrechts, Chief Sustainability and Security Officer for Radisson Hotel Group, highlighted the broader impact: “Our goal of becoming Net Zero by 2050 starts with visionary properties like Radisson Blu Hotel, Bengaluru Outer Ring Road. This certification is proof that sustainable hospitality is not just possible-it’s happening now.”   A Model for the Future   Nestled in Bengaluru’s bustling Outer Ring Road, the Radisson Blu Hotel exemplifies how luxury and sustainability can go hand in hand. With its trailblazing initiatives, the hotel sets a powerful example for the global hospitality industry, paving the way for a greener future.

Wilderness Reserve, a luxurious 8,000-acre private estate in Suffolk’s picturesque Yox Valley, has announced an exciting partnership with Agilysys to implement state-of-the-art software solutions for property management, spa services, activities, and dining reservations.   Renowned for its exclusive-use country houses, charming holiday cottages, and off-grid retreats, Wilderness Reserve offers the ultimate in privacy and seclusion. Its idyllic setting, featuring rolling parklands, serene lakes, and lush woodlands, has made it a sought-after haven for high-profile guests and celebrities looking to escape the spotlight.   With the introduction of Agilysys technology, Wilderness Reserve aims to further elevate its already exceptional guest experience. The advanced software will streamline operations across the estate, ensuring a seamless journey for guests, whether they’re enjoying a rejuvenating spa treatment, booking outdoor activities, or indulging in exquisite dining experiences.   From intimate celebrations to grand events, the estate’s stunning landscapes continue to provide a spectacular backdrop for creating cherished memories. By embracing innovative technology, Wilderness Reserve solidifies its place as one of the UK’s premier luxury destinations.

Pandox, the renowned hotel property company, has unveiled a significant milestone with the signing of a long-term lease agreement with German hotel operator Numa for the iconic Hotel Hubert Brussels. The agreement will take effect from 1 April 2025, marking a new chapter for the centrally located property.   Liia Nõu, CEO of Pandox, expressed her enthusiasm for the partnership, stating: “We are delighted to welcome Numa as our new tenant. This agreement not only highlights the competitive edge of our lease terms but also reaffirms Pandox’s ability to unlock the potential of underperforming hotels through strategic acquisition, development, and management in a global context.”   Hotel Hubert, a 100-room property in the heart of Brussels near the central station and Grand Place, has undergone a remarkable transformation since Pandox acquired and renovated it in 2017. Operated directly by Pandox until now, the hotel has enjoyed strong profitability and consistent value growth, making it a standout in the company’s portfolio.   With this new lease, the property is poised for even greater success. The agreement is expected to significantly boost Hotel Hubert’s net operating income and overall value, reinforcing Pandox’s reputation for creating high-performing assets.   A certified BREEAM property, Hotel Hubert balances sustainability with modern hospitality, attracting both leisure and business travellers alike. Its central location ensures convenient access to key attractions, solidifying its position as a favourite destination in Brussels.   This collaboration with Numa marks a new era for Hotel Hubert, promising continued growth and innovation for one of the city’s most cherished hotels.

Gympak, the Swedish company revolutionising the hotel industry with its cutting-edge wellness solutions, is rapidly scaling its global presence. After establishing strong partnerships across seven European countries and introducing sales representatives in Africa, the Middle East, and Spain, the company is now gearing up to expand into new continents, aiming to redefine wellness offerings for travellers worldwide. Transforming Hotel Guest Experiences Through Wellness With its innovative range of fitness apparel, portable workout equipment, and digital training programmes, Gympak is setting a new standard for hotel wellness. By enabling guests to maintain their fitness routines with ease, Gympak enhances the hospitality experience and meets the growing demand for health-conscious travel options. To further its mission, Gympak is building partnerships with local sales companies in key regions. These collaborations will allow the company to deliver tailored wellness solutions that align with the unique preferences of hotel guests in different markets. “Local partnerships give us valuable market insights, helping us cater to the specific needs of hotel guests in each region,” says Jone Sølvik, CEO of Gympak. “Our goal is to create a seamless and enjoyable wellness experience for travellers, no matter where they stay.” Strategic Growth Leadership To oversee its global expansion and ensure its brand remains aligned with the needs of hotel partners and guests, Gympak has started a collaboration with brand expert Per Sjögren. This strategic move reflects Gympak’s commitment to operational excellence and delivering exceptional value to its customers. “Our global growth is driven by a desire to provide the best possible wellness experiences for hotel guests. Having the right leadership in place ensures we can scale effectively while maintaining our high standards,” Sølvik explains. A Vision for the Future of Hospitality Since its launch less than a year ago, Gympak has experienced rapid growth, collaborating with numerous hotels across Europe. As the company sets its sights on new markets, it is well-positioned to redefine wellness for hotel guests on a global scale. By integrating innovative wellness solutions into the hospitality experience, Gympak is helping hotels cater to the evolving needs of their guests, making fitness and well-being an effortless part of their travels.

In an exciting development for luxury travellers, Amkia Villas Diani has officially partnered with SOPAGO.app, a cloud-based platform designed to simplify and enhance guest services through seamless technology. This collaboration marks a significant step in delivering unforgettable travel experiences while showcasing the best in modern hospitality innovation.   A Slice of Paradise Meets Seamless Technology   Nestled in the heart of Diani, Amkia Villas is renowned for its stunning views, world-class luxury, and exceptional hospitality. By partnering with SOPAGO, the property is set to elevate its guest services further, offering visitors a stay that combines natural beauty with cutting-edge convenience.   Shared Commitment to Excellence   The SOPAGO platform empowers hoteliers to deliver streamlined, personalised services that enhance every aspect of a guest’s journey. Through this partnership, Amkia Villas reaffirms its commitment to providing unparalleled experiences, where technology complements the warmth and charm of its hospitality.   As Amkia Villas and SOPAGO embark on this journey together, travellers can look forward to even more reasons to choose Diani as their dream destination. This partnership is a celebration of innovation, luxury, and the enduring magic of travel.  

Mandarin Oriental Al Faisaliah, Riyadh, has taken a bold step towards redefining luxury hospitality by adopting cutting-edge mobile ordering and digital guest directory solutions from IRIS. This collaboration is set to enhance the guest journey while boosting operational efficiency, showcasing the hotel’s commitment to delivering exceptional service in a modern, seamless way.   A Digital Leap for Guest Convenience   Guests at Mandarin Oriental Al Faisaliah can now access everything they need at their fingertips, from ordering food and beverages to booking spa treatments or exploring local attractions. The IRIS platform offers a smooth, intuitive digital experience, placing convenience and personalisation at the heart of their stay.   Dynamic Dining, Simplified   One standout feature that has delighted the hotel’s F&B team is the ease of updating menus. With the ability to make instant adjustments for seasonal ingredients or new culinary creations, chefs now have the freedom to keep offerings fresh, exciting, and aligned with the finest flavours of the season. Guests can look forward to menus that evolve to reflect the best of the moment.   Operational Excellence Meets Guest Delight   By empowering guests to self-order, the IRIS platform lightens the workload for in-room dining teams, allowing them to focus on delivering an even higher standard of service. This efficiency not only streamlines operations but also ensures that every interaction leaves a positive impression, enhancing the overall guest experience.   A Shared Vision   This partnership is another example of Mandarin Oriental’s dedication to innovation in hospitality, ensuring guests enjoy legendary service paired with cutting-edge convenience. With IRIS’ solutions now in place, the hotel is poised to set new standards for guest satisfaction in the region.

Under the vision of founder and CEO Michael Struck, Ruby Hotels is making its debut in Hungary with an exciting project in Budapest. The Corvin Palace, one of the city’s most iconic landmarks, is being transformed into a dynamic destination that will house a 181-room Ruby Hotel alongside retail spaces, gastronomic outlets, and a vibrant food and cultural market. Set to open its doors by the end of 2026, the new Ruby Hotel will occupy four floors of the historic building, while the top-floor attic-boasting soaring six-metre-high ceilings-will be home to public spaces, including a bar and lounge. Guests can look forward to breathtaking views of Budapest’s skyline, including the city’s beloved ‘Lady on the Hill’ statue. A Landmark Reimagined Originally built in 1926, the Corvin Palace is Budapest’s oldest department store and a listed heritage building. Its location at Blaha Lujza Square offers unbeatable connectivity, with metro, bus, and tram lines providing seamless access across the city. The lively Jewish Quarter, renowned for its eclectic restaurants, bars, and cultural attractions, is just a stone’s throw away. Meanwhile, Budapest Ferenc Liszt International Airport is a mere 25-minute journey, ensuring international visitors arrive with ease. Elena Günther-Jakobs, Ruby’s Associate Director of Development for Northern and Central Europe, shared her excitement about the project: “Budapest has an energy and creativity that perfectly aligns with our vision. The hotel market here is on a sustainable growth trajectory, and our Lean Luxury concept fills a clear gap for stylish, high-quality, yet affordable hospitality. It’s a privilege to work with the Balogh family on this venture as we bring Ruby’s unique blend of functionality and design to Eastern Europe.” A Visionary Partnership The Balogh family, renowned for their commitment to preserving Budapest’s architectural heritage, is leading the redevelopment of Corvin Palace. Co-owner, Olivér Balogh expressed his enthusiasm for the collaboration, saying: “Ruby’s Lean Luxury approach represents the future of hospitality, especially in a city like Budapest. As we prepare to celebrate Corvin Palace’s 100th anniversary in 2026, we’re thrilled to combine the elegance of Ruby Hotels with the buzz of Time Out Market Budapest. It’s the perfect mix for this historic building.” Matthew Balon, Ruby’s Head of Design, will oversee the interiors, ensuring the hotel seamlessly blends the brand’s signature style with the unique charm of Corvin Palace. Balon’s team will aim to honour the building’s rich history while incorporating modern elements that embody Ruby’s ethos of offering affordable luxury without compromise. Anticipated Opening Construction is scheduled to begin in late 2025, with the grand opening anticipated by the end of 2026. As Budapest continues to captivate travellers with its historic charm and cultural vibrancy, the new Ruby Hotel at Corvin Palace promises to become a key part of the city’s hospitality landscape, offering visitors an unforgettable stay in the heart of the Hungarian capital.   This project marks an exciting milestone for Ruby Hotels as it expands its footprint across Europe, bringing its unique hospitality concept to new audiences.

STAY announced that Hard Rock Hotel Maldives, part of S Hotels & Resorts Public Company Limited, has officially joined the STAY family. This partnership will bring an innovative guest experience to the resort, elevating the way guests interact with the hotel’s services.   With STAY’s cutting-edge Guest Experience OS, Hard Rock Hotel Maldives will now provide guests with seamless access to all hotel offerings directly from their smartphones, through the hotel’s custom-branded app. This means guests can effortlessly book services, explore hotel amenities, and check out special offers-all while reducing paper waste and minimising the need for traditional front desk interactions.   The collaboration with STAY, which is trusted by over 1,200 hotels in 68 countries, will not only enhance the guest experience but also streamline staff operations, increasing guest engagement and consumption. The system is designed to improve efficiency, reduce long lines, and simplify the guest journey from start to finish.   As Hard Rock Hotel Maldives joins a growing number of top hotel chains using STAY’s Guest Experience OS, this partnership marks another milestone in the ongoing evolution of hospitality technology, aimed at making stays smoother, more enjoyable, and more personalised for every guest.

Alliants, a global player in hospitality guest experience technology, has announced the availability of its Alliants Experience Platform on the Oracle Cloud Marketplace. This development allows the platform to integrate seamlessly with Oracle’s OPERA Cloud via the Oracle Hospitality Integration Platform, delivering innovative solutions to hoteliers worldwide.   The integration enables the Alliants Experience Platform to be deployed on Oracle Cloud Infrastructure (OCI), enhancing its ability to streamline operations and improve guest services. Through a bi-directional interface with OPERA Cloud’s property management system, the platform facilitates real-time data sharing, keeping staff updated with notifications and other key events.   Key features of the integration include the creation of detailed guest profiles, encompassing all individuals within a reservation, and the ability to handle booking modifications and cancellations through concierge services. These tools are designed to provide hoteliers with more effective ways to deliver personalised and efficient service.   Tristan Gadsby, Co-Founder and CEO of Alliants, shared his enthusiasm for the partnership, stating: “We are proud to collaborate with Oracle and provide our shared customers with integration capabilities that make their lives easier. This partnership reflects our commitment to helping hoteliers elevate guest experiences with flexible, scalable, and easy-to-implement solutions. Being part of Oracle Cloud Marketplace extends our commitment to the Oracle community and enables our customers to benefit from the power of Oracle Cloud Infrastructure.”   The Oracle Cloud Marketplace serves as a central hub for enterprise applications, offering customers trusted solutions that extend the capabilities of Oracle Fusion Cloud Applications. Built on OCI, the platform ensures a secure, high-performance, and scalable environment for running a wide range of applications. It also supports multi-cloud and hybrid cloud options, allowing customers to maintain greater control over data residency and regulatory compliance.   With this integration, Alliants aims to empower hoteliers to streamline operations, enhance guest engagement, and deliver seamless customer experiences. This collaboration underscores both companies’ shared vision of leveraging cutting-edge technology to transform the hospitality industry.

RIU Hotels & Resorts has taken a significant step in enhancing its digital presence with the launch of its completely revamped website and an innovative mobile app. Designed to offer an exceptional user experience, these upgrades strengthen RIU’s commitment to excellent customer service while embracing the needs of an increasingly digital world.   The new RIU website introduces a visually striking and user-friendly design, built using the atomic design methodology. Packed with high-resolution images and videos, the platform captures the unique essence of each destination, inspiring users as they explore RIU’s offerings. Informative yet emotive content complements the visuals, creating a seamless browsing experience that not only informs but connects with guests on a personal level.   From a technological perspective, the website is a game-changer. Developed using advanced systems like microservices architecture and a new content management system, it ensures faster, more reliable, and personalised interactions. Fully integrated with RIU’s hotel management system, the platform provides real-time updates on room availability, pricing, and bookings, making the process as smooth and efficient as possible.   The revamped site also highlights RIU’s latest offerings, including the Elite Club service and the vibrant RIU Party section, where users can book VIP spots for exclusive events. A newly added experiences section helps guests find their ideal hotel based on personal preferences, while the RIU Class loyalty programme has been revamped for easier access, now featuring login options via Google and Facebook.   On the mobile front, the updated RIU app serves as a versatile tool for managing bookings, accessing special offers, and enhancing the guest experience both before and during their stay. Guests can use the app to check in, reserve a table at a restaurant, book spa appointments, contact reception, or browse the entertainment schedule. The app has been redesigned with a fresh visual appeal, mirroring the website’s style, and introduces an intuitive booking process tailored for both Android and iOS devices.   The previous version of the app achieved remarkable success, with 2.5 million downloads and a 4.8-star rating on the Apple Store. RIU aims to maintain these high standards with the updated version, which offers an inspiring hotels and destinations section and even greater emphasis on the RIU Class loyalty programme.   Speaking about the launch, RIU Hotels & Resorts expressed its ambition to meet the evolving expectations of modern travellers. By investing in advanced technology and user-centric designs, the chain is poised to deliver an unparalleled digital and on-property experience. This latest initiative cements RIU’s position as a forward-thinking brand, ready to tackle future challenges in digital engagement and ensure meaningful connections with its guests.

Centara Hotels & Resorts, Thailand’s premier hotel operator, has unveiled The Centara Collection, a reimagined portfolio of distinctive properties designed to celebrate individuality, creativity, and cultural authenticity. With its ethos of “Inspiring Individuality,” this curated selection of hotels and resorts invites guests to immerse themselves in the unique spirit of their destinations through design, culture, and tailored experiences.   A Transformation in Boutique Hospitality   Formerly known as the Centara Boutique Collection, this rebranded initiative elevates the portfolio to a new level of sophistication and appeal. By refining its curated selection and embracing a refreshed visual identity, The Centara Collection is poised to attract explorers who value bespoke and experiential travel. Each property within The Centara Collection is unified by:   Distinctive Design: Featuring captivating interiors, innovative architecture, or artistic expression.   Immersive Local Experiences: Reflecting the cultural and historical heritage of each locale.   Curated Creativity: Enhancing the guest experience with unique touches and offerings.   Flagship Properties of The Centara Collection   Leading the launch of this redefined brand is the acclaimed Centara Grand Island Resort & Spa Maldives, now renamed Machchafushi Island Resort & Spa Maldives. As the first international member of the collection, this award-winning resort epitomises the brand’s vision with its Thai-Maldivian hospitality, luxurious beachfront and overwater villas, and immersive marine adventures, including access to one of the Maldives’ premier house reefs. Joining it are two exceptional properties in Thailand:   Roukh Kiri Khao Yai: Nestled in the hills of Northeast Thailand near Khao Yai National Park, this intimate resort features just 13 barn-inspired villas, each equipped with outdoor plunge pools or bathtubs, organic gardens, and panoramic mountain views.   Varivana Resort Koh Phangan: Situated where lush mountains meet the turquoise sea, this tropical retreat offers 39 elegantly designed rooms with private balconies and a stunning rooftop infinity saltwater pool overlooking the island’s beauty.   A Vision for Experiential Travel   “We are delighted to reveal The Centara Collection, our curated compilation of hotels and resorts that are unified by the fact that they are all completely unique,” said Ron Cusiter, Executive Vice President-Commercial, Centara Hotels & Resorts. “At Centara, we understand that today’s discerning travellers not only want to visit a destination-they want to experience it. By blending design, creativity, and authenticity, all underpinned by our group’s warm, Thai hospitality, we aim to inspire every guest to uncover the spirit of their locale.”   With six brands spanning the hospitality spectrum, Centara continues to innovate and enhance its offerings, reaffirming its position as Thailand’s leading hotel group. The Centara Collection exemplifies this commitment to evolution, catering to travellers seeking meaningful connections and unforgettable experiences.

Yeastar, a global player in Unified Communications (UC) solutions, has announced the launch of its innovative Hotel Management module, integrated into its P-Series Phone System. Designed specifically for small and medium-sized hotels, this new addition aims to simplify daily operations while elevating the guest experience.   A Comprehensive Hospitality Solution   The Hotel Management module introduces a unified interface where hotel staff can seamlessly manage essential operations, including: Room assignments and guest check-ins/outs, housekeeping updates and room status tracking, wake-up calls and service billing, room moves and guest stay histories.   The module also features back-office capabilities such as custom room statuses, call accounting, branded invoices, and class of service options, helping hotels streamline workflows and enhance service delivery.   Efficiency Without Complexity   Unlike traditional property management systems that can be cost-prohibitive for smaller hotels, Yeastar’s PBX-integrated solution offers a cost-effective alternative. By consolidating guest services, room management, and hotel communications into a single platform, the module reduces operational complexity and minimises the need for extensive training. This enhanced efficiency allows staff to focus on providing personalised service, ensuring a superior guest experience.   Commitment to Hospitality Excellence   Arya Zhou, Head of Global Sales at Yeastar, highlighted the company’s dedication to meeting the evolving needs of the hospitality sector: “The addition of the Hotel Management module to our P-Series Phone System underscores Yeastar’s commitment to delivering value-added communications solutions. As hotels seek to enhance their operational efficiency and guest experience, our all-in-one solution offers the tools they need to succeed in a competitive market.”   A Solution for Competitive Advantage   Yeastar’s Hotel Management module provides small-scale hotels with a modern and scalable alternative to traditional property management systems. By offering advanced functionality within the P-Series Phone System, it positions hotels to meet operational challenges while maintaining a focus on guest satisfaction.   As the hospitality industry continues to evolve, solutions like Yeastar’s integrated module play a critical role in helping hotels stay competitive, efficient, and guest-centric.

Hilton has announced the signing of four new hotels in Lyon, France, in partnership with Arteloge, marking a significant expansion of its portfolio in the region. Among the new additions is the debut of the Spark by Hilton premium economy brand in France, alongside the launch of Lyon’s second DoubleTree by Hilton property.   The upcoming hotels include Spark by Hilton Lyon Ouest and Spark by Hilton Lyon Park Saone, both set to open in late 2025, as well as Spark by Hilton Lyon Eurexpo, scheduled for a summer 2026 debut. DoubleTree by Hilton Lyon Plage will join Hilton’s upscale offerings in 2028. Together, these properties will bring 655 rooms to Lyon’s growing hospitality market.   Strengthening Hilton’s Presence in France   Patrick Fitzgibbon, Senior Vice President of Development for EMEA at Hilton, emphasised the strategic importance of France in Hilton’s growth plans: “France remains a key strategic growth market for us, with plans to increase our portfolio by more than 50 per cent. We’re excited to be further expanding our presence in Lyon, a major city known for its rich culture, commerce and excellent connectivity. Working alongside Arteloge, we will be introducing Spark by Hilton to France as well as growing our DoubleTree by Hilton brand, demonstrating our commitment to delivering outstanding guest experiences in collaboration with trusted owners who have a deep understanding of the local market.”   A Collaborative Vision for Lyon   The partnership with Arteloge, a Lyon-based hospitality group, underscores a shared commitment to innovation and quality. Eric Giorgi, CEO of Arteloge, expressed enthusiasm for the collaboration: “We’re delighted to be working with Hilton to bring four new properties to Lyon. This collaboration underscores our shared commitment to innovation and quality. We’re proud to play a role in introducing Spark by Hilton to France and expanding the presence of DoubleTree by Hilton in the region. We look forward to welcoming guests to these exceptional properties in the coming years.”   A Boost for Lyon’s Hospitality Landscape   Known for its vibrant cultural heritage, thriving commerce, and excellent connectivity, Lyon continues to be a key destination for both business and leisure travellers. These new hotels aim to cater to the diverse needs of visitors, from premium economy offerings under the Spark by Hilton brand to the upscale experience of DoubleTree by Hilton.   The four hotels are poised to enhance Lyon’s hospitality sector while strengthening Hilton’s commitment to providing high-quality accommodations across key markets in Europe.

HiJiffy, a global player in conversational AI for the hospitality sector, has unveiled its latest innovation-the Campaigns Manager-a tool designed to transform how hotels communicate with their guests. By integrating real-time data from a hotel’s Property Management System (PMS), this cutting-edge platform aims to simplify operations and deliver timely, personalised messaging via WhatsApp, with SMS as a reliable fallback.   For many hoteliers, fragmented systems and inconsistent guest engagement are persistent challenges. HiJiffy’s CEO, Tiago Araújo, explained the company’s mission to address these pain points: “This tool was built to tackle common challenges in guest communication. By automating repetitive tasks and centralising messaging, the Campaigns Manager boosts operational efficiency for hotel teams while delivering a smooth and personalised experience for every guest.”   Seamless Communication Across the Guest Journey   The Campaigns Manager ensures that essential guest communications are both automated and precise, responding to key guest actions such as bookings, check-ins, and departures. It also enables hotels to proactively engage with guests through targeted campaigns at the right moments, such as promoting breakfast offers, happy hours, or exclusive upselling opportunities.   What makes this tool stand out is its ability to segment guests based on demographics, preferences, and interaction history. This allows hotels to create tailored messages, complete with dynamic elements like the guest’s name or room type, ensuring each interaction feels bespoke.   Key moments of guest communication covered by the Campaigns Manager include:   Pre-Arrival: Confirmation updates, online check-in links, and special offers for room upgrades or spa treatments.   Arrival: Essential information such as Wi-Fi codes, check-in instructions, and breakfast schedules.   During the Stay: Notifications about on-site events, loyalty programme incentives, or exclusive promotions to drive revenue.   Post-Stay: Requests for feedback, thank-you messages, and discounts for future stays.   With SMS acting as a fallback, the tool guarantees message delivery even in areas with poor internet connectivity, ensuring no guest is left out.   Data-Driven Insights for Optimisation   In addition to automating communications, the Campaigns Manager offers a robust analytics dashboard, enabling hotels to monitor delivery rates, open rates, and click-through metrics. These insights empower hoteliers to fine-tune their strategies, test variations, and optimise campaigns for maximum return on investment.   Tested and Proven   The Campaigns Manager has already delivered impressive results in its testing phase, achieving a 99% message delivery rate and an 84% open rate. This performance significantly outpaces traditional email campaigns in the hospitality sector, which average a 36% open rate in the EMEA region.   HiJiffy’s new tool is available at no additional cost to Premium and Enterprise plan clients, underscoring the company’s commitment to simplifying hotel operations and enhancing guest satisfaction.   With its advanced targeting capabilities, real-time data integration, and proven effectiveness, the Campaigns Manager sets a new standard for guest communication, helping hotels foster meaningful connections with their guests while easing the workload for staff.

Radisson Hotel Group has officially opened the Radisson Blu Hotel & Convention Center, Riyadh Minhal, marking a significant expansion of its footprint in Saudi Arabia’s capital. This latest addition reaffirms the Group’s commitment to further developing its presence in the Kingdom and enhancing the city’s hospitality offering.   The hotel features 310 rooms, including 84 newly unveiled executive rooms and suites, blending warm interiors with modern aesthetics. Designed with business travellers in mind, each room is spacious and equipped with premium amenities to ensure productivity and comfort. Guests can access an exclusive business class lounge, perfect for relaxation or work, while the rooftop outdoor swimming pool provides a serene retreat with stunning views of the vibrant cityscape.   A Hub for Business and Events   Catering to both business travellers and event organisers, the hotel boasts 14 state-of-the-art meeting rooms spanning 2,450 square metres. With a capacity of up to 2,334 attendees, it is poised to become a premier venue for corporate events, conferences, exhibitions, and government conventions. Its strategic location in Riyadh’s ministries quarter-just 3km from King Salman Park and 2.3km from the Ministry of Defence-offers convenient access to the metro station, enhancing its appeal for both local and international guests.   A Culinary Journey at Silk Road Restaurant   Guests at the Radisson Blu Hotel & Convention Center can indulge in a diverse culinary experience at the hotel’s Silk Road Restaurant. Inspired by the ancient Silk Route, the restaurant offers a journey through Far Eastern and Western cuisines, enriched by live cooking stations that create a vibrant dining experience. For a more relaxed setting, La Veranda Café provides a casual atmosphere for guests to enjoy international brews and light bites in the hotel’s lobby lounge and open-air café.   “We are excited to announce our transition to Radisson Blu, marking a new chapter while preserving the legacy of exceptional service we have built over the years. As one of Riyadh’s preferred corporate hotels, we are dedicated to delivering remarkable experiences with Radisson’s signature service philosophy,” said Andre Adel Saade, General Manager of Radisson Blu Hotel & Convention Center, Riyadh Minhal.   Riyadh: A City of Growth and Opportunity   Riyadh, the Kingdom’s bustling capital, is a vibrant blend of tradition and modernity. From iconic landmarks such as the Kingdom Centre and Al Faisaliah Tower to historic sites like the UNESCO-listed At-Turaif District, Riyadh offers a unique mix of old and new. The city’s rapidly growing arts, dining, and shopping scenes, along with initiatives like Vision 2030, position it as a global hub for culture, commerce, and innovation. Upcoming projects like the FIFA 2034 World Cup and King Salman Park will further solidify Riyadh’s status as a global destination.   Expanding Radisson’s Footprint in Saudi Arabia   The opening of the Radisson Blu Hotel & Convention Center, Riyadh Minhal, marks another milestone in Radisson Hotel Group’s growth in Saudi Arabia, where it now operates 30 hotels across the Kingdom, with nearly 2,000 rooms in Riyadh alone.   Tim Cordon, COO of Radisson Hotel Group for the Middle East, Africa, and Southeast Asia Pacific, commented: “The opening of the Radisson Blu Hotel & Convention Center, Riyadh Minhal, underscores our commitment to delivering world-class hospitality in Saudi Arabia. Riyadh is evolving into a global destination, and this hotel is ideally positioned to cater to the needs of both business and leisure travellers. We are eager to welcome guests and deliver memorable moments with our signature Yes I Can! Service ethos.”

In a landmark move for Jeddah’s hospitality scene, IHG Hotels & Resorts, one of the world’s big hotel companies, has unveiled plans to rebrand and relaunch The Venue, Vignette Collection Jeddah Corniche, by late 2025. This collaboration with Saudi Arabia’s Al Harithy Group promises to meet the growing demand for personalised, luxury experiences in the vibrant coastal city.   The 193-key property, perched on Jeddah Corniche with sweeping views of the Red Sea, will undergo a meticulous transformation to blend contemporary elegance with its rich history, which dates back to its founding in 1997. Once reopened, the hotel will offer guests a premium upper-upscale stay, marking a significant addition to IHG’s portfolio and reinforcing its commitment to supporting Saudi Arabia’s Vision 2030.   Aiming to celebrate the cultural and architectural heritage of the site, the revamped Venue will feature a host of standout amenities. Among them is Jeddah’s first pillar-less wedding hall, ‘Duniaty,’ alongside indoor and outdoor pools, three dining venues, a state-of-the-art business centre, 13 meeting rooms, a spa, fitness centre, and beauty salon.   Commenting on the announcement, Haitham Mattar, Managing Director of IHG Hotels & Resorts for India, the Middle East, and Africa, said: “The signing of The Venue, Vignette Collection Jeddah Corniche aligns perfectly with Saudi Arabia’s Vision 2030, spearheaded by His Royal Highness Crown Prince Mohammed bin Salman. Jeddah plays a vital role as a gateway to the holy cities and a thriving commercial hub. This partnership with Al Harithy Group reflects our commitment to delivering exceptional guest experiences while honouring the destination’s history and culture.”   For IHG, this addition marks a continued expansion of its Vignette Collection – a brand dedicated to preserving the individuality of world-class independent hotels while offering the benefits of IHG’s global reach and expertise in luxury and lifestyle hospitality.   Mr Sharif Mohammed Al Harith, Chairman of Al Harithy Group, expressed his enthusiasm for the partnership, stating: “We are thrilled to collaborate with IHG to bring the Vignette Collection to Jeddah. This brand was chosen to honour the property’s rich heritage and architectural significance. Aligned with Saudi Vision 2030, this partnership introduces a unique offering to Jeddah’s hospitality market, creating memorable and inspiring stays for travellers.”   The rebranded Venue, Vignette Collection Jeddah Corniche, is set to become a hallmark of luxury and authenticity, offering both residents and visitors an elevated experience that celebrates Jeddah’s dynamic spirit.

Blastness, a pioneer in hotel reservation technology, has announced its acquisition of Athena Solutions, a travel tech company specialising in software under the brand ErmesHotels. Athena Solutions, known for its robust offerings like booking systems, automated quotations, channel management, GDS connectivity, and automated payments, will now join Blastness’ expanding portfolio.   This strategic move enhances Blastness’ foothold in the Italian market, particularly in the luxury hotel segment, where the company has been a dominant player for over 14 years. Athena Solutions’ founders will remain in managerial roles, ensuring continuity for its business operations and client relationships.   The acquisition is a milestone in Blastness’ 20th anniversary year, a period marked by significant achievements. For the first time in its history, the value of direct bookings managed through the Blastness portfolio in summer 2024 equaled the volume of bookings on Booking.com. This milestone underscores Blastness’ mission to empower hotels to maximise their official sales channels, surpassing its original goals.   Andrea Delfini, Founder and CEO of Blastness, shared his vision for the partnership: “This deal is highly valuable to us, representing a pivotal step in the growth of our Group. Athena Solutions is a company with an impressive track record and a stellar reputation in the hotel industry. By integrating our advanced systems and services with Athena’s portfolio, we can provide tailored solutions to over 1,800 hotels, reinforcing our expertise and leadership in the sector.”   Athena Solutions, established in 2003, gained early recognition as Expedia’s Beta Test company for the launch of XML connectivity. Its flagship product, ErmesHotels, became Italy’s first XML Channel Manager, now offering over 200 certified connections with retail channels. With a portfolio of over 600 properties, Athena Solutions has supported renowned clients such as Grand Hotel Quisisana in Capri, Covo dei Saraceni in Positano, and Borgo Egnazia, among others.   Marco D’Amore, Co-founder of Athena Solutions, expressed optimism about the future: “This acquisition represents a tremendous growth opportunity. Being part of a market-leading group like Blastness allows us to maintain our high service standards while providing clients access to an expanded suite of products in web, advertising, revenue, and consultancy. This collaboration enables us to meet every digital need in hotel reservation management.”   With the integration of Athena Solutions, Blastness is poised to deliver even greater value to its growing client base, cementing its position as a leader in innovative hotel technology solutions.

The Vault Hotel, a boutique gem nestled in the heart of Helsingborg, is raising the bar for wellness-focused hospitality. In a strategic partnership with Gympak, the hotel is introducing a groundbreaking service that enables guests to borrow or rent workout clothes, eliminating the hassle of packing fitness gear and making it easier than ever to maintain an active lifestyle while travelling.   This initiative caters to the increasing demand for accessible fitness options among modern travellers. Whether visiting for business or leisure, guests can now pre-book or spontaneously access workout attire, enjoying flexibility and convenience that fits seamlessly into their routines.   Where History Meets Modern Innovation   Set in a stunning former bank building from the early 1900s, The Vault Hotel beautifully marries classic architecture with contemporary design. Its name, inspired by the building’s original vaults, reflects a rich historical heritage that has been creatively woven into the hotel’s luxurious interiors. With just 56 individually designed rooms, The Vault Hotel offers an atmosphere of sophistication, comfort, and a sense of discovery, appealing to discerning travellers seeking a unique experience.   A New Era of Wellness Hospitality   Complementing the new clothing rental service, The Vault Hotel features a state-of-the-art gym available 24/7. Equipped with premium cardio and strength training machines, the gym is designed to accommodate guests’ fitness needs at any hour. This focus on flexibility aligns with the hotel’s mission to deliver a personalised, detail-oriented stay.   Annelie Riippa, General Manager of The Vault Hotel, shared her excitement about the partnership: “Offering a well-thought-out wellness service is a natural development for us. The collaboration with Gympak allows us to add value for our guests by simplifying the ability to live an active lifestyle while travelling.”  Gympak CEO, Jone Sølvik, echoed these sentiments, highlighting the collaboration as a step forward for the hospitality industry: “Our partnership with The Vault Hotel demonstrates how hotels are adapting to guests’ growing needs for convenient and sustainable fitness options. It’s an exciting development that contributes to creating a more inclusive and dynamic guest experience.”   Redefining the Guest Experience   By combining historical charm with forward-thinking innovation, The Vault Hotel is redefining wellness in hospitality. The partnership with Gympak underscores its commitment to catering to modern travellers’ expectations of flexibility, simplicity, and sustainability. As Helsingborg’s premier boutique hotel, The Vault continues to elevate its offerings, ensuring every guest enjoys an experience that is as memorable as it is effortlessly tailored to their needs.

The Westin Palace, Madrid, one of the Spanish capital’s most iconic hotels, is set to begin an exciting new chapter. Following a comprehensive renovation, the historic property will be rebranded on 24 March 2025 as ‘The Palace, a Luxury Collection Hotel, Madrid’.   Originally opened in 1912 as ‘El Palace de Madrid’, this architectural jewel has been a beacon of elegance and hospitality for over a century. With 470 exquisitely redesigned rooms and suites, the hotel aims to blend its rich history with modern luxury under its new identity.   The rebranding comes under the ownership of Archer Hotel Capital B.V., which also owns the celebrated Hotel Arts Barcelona, operated by The Ritz-Carlton. Maintaining continuity during this transformation, Mr Pablo Flores will continue to serve as General Manager, bringing his steady leadership to this new era for the hotel.   This marks a significant milestone for Marriott International, as The Palace becomes the second property in Madrid to join The Luxury Collection. It will complement the esteemed ‘Santo Mauro, a Luxury Collection Hotel’, a boutique property with just 51 rooms and suites. Santo Mauro, privately owned by Antonio Catalán Díaz, has set a benchmark for luxury in Madrid since its renovation, rivaling notable neighbours such as the Four Seasons Madrid and the Mandarin Oriental Ritz.   The Palace’s transformation further bolsters Marriott’s luxurious presence in Madrid, which also includes the ‘JW Marriott Hotel Madrid’. Opened in 2022, the JW Marriott is a flagship property that epitomises contemporary sophistication, situated directly opposite the Four Seasons.   As The Palace prepares to open its doors to discerning travellers once again, its larger scale and illustrious heritage promise to add a dynamic new dimension to Madrid’s already vibrant luxury hospitality scene. All eyes will be on how this historic gem will position itself amid the city’s elite offerings, where excellence and elegance reign supreme.  

Ydalir Hotel in Stavanger is redefining the way we think about wellness in travel. Nestled on Ullandhaug, the boutique property has teamed up with Gympak and Mase Home to launch a groundbreaking in-room fitness experience, transforming traditional hotel stays into a holistic journey of health and well-being.   This forward-thinking initiative revolves around an ingenious design where the bed doubles as a fitness station. Guests can effortlessly lift the bed to create a workout space, fully equipped with Gympak’s portable training tools. Whether it’s strength training or mobility exercises, everything needed for a revitalising session is just steps away-no gym commute required.   “This project brings wellness into the heart of the guest experience,” said Martin Sagen, General Manager at Ydalir Hotel. “By merging innovation with comfort, we’re creating a space where health and relaxation go hand in hand.”  The hotel, with its 59 elegantly appointed rooms and 12 fully serviced apartments, has always been a trailblazer. Since opening in 2018, Ydalir has operated under a unique non-profit model, donating all profits to the University of Stavanger to fuel research and education. This new partnership with Gympak underscores its dedication to advancing not just hospitality but community well-being.   For Gympak, the collaboration represents a significant milestone. “It’s inspiring to work with a hotel as visionary as Ydalir,” said Jone Sølvik, CEO of Gympak. “Their non-profit ethos aligns perfectly with our goal of embedding wellness into everyday life. We’re thrilled to be part of a concept we believe could set the standard for hotel rooms worldwide.”   The project is bolstered by innovative technology from Mase Home, whose clever engineering allows the bed to seamlessly transition into a workout-friendly configuration. The pilot phase has already been met with enthusiasm, with guests enjoying the flexibility of staying active without leaving their room.   Ydalir’s commitment to wellness mirrors a growing trend in the hospitality industry. As health-conscious travellers increasingly seek accommodations that cater to their lifestyle, hotels are stepping up to the challenge. Ydalir Hotel’s pioneering efforts show how seamlessly fitness and relaxation can coexist, setting a new benchmark for modern hospitality.   This thoughtful initiative is more than a feature-it’s a philosophy, proving that wellness can and should be part of every guest’s stay.

Vingcard, a trusted player in hospitality technology and part of ASSA ABLOY, has introduced Vostio Operations Management, a cutting-edge, cloud-based solution poised to transform hotel workforce and operations management. Designed with insights from real-world hotel operations, the platform delivers tools to streamline scheduling, task management, and staff coordination across all departments, ensuring seamless daily operations.   With an emphasis on enhancing efficiency and communication, Vostio Operations Management empowers hotel teams to deliver exceptional guest experiences. From housekeeping to engineering, the platform provides real-time updates and analytics, enabling data-driven decisions, reducing costs, and elevating service quality.   Key Features at a Glance:   Guest Experience Management: Enables prompt resolution of guest complaints through coordinated communication, boosting satisfaction.   Housekeeping Optimisation: Tracks real-time room status, streamlines cleaning schedules, and monitors amenity usage for cost-effective operations.   Front Office Support: Manages guest requests, lost and found items, and improves inter-departmental communication for flawless service delivery.   F&B Management: Facilitates minibar tracking and replenishment, ensuring efficiency in food and beverage services.   Engineering and Maintenance: Simplifies maintenance workflows and preventive measures, minimising downtime and extending asset longevity.   Management Insights: Offers comprehensive analytics on tasks, costs, and asset utilisation, helping management make informed, strategic decisions.   “Vostio Operations Management has been refined through its use in over 500 hotels worldwide,” said Li Wang, Senior Vice President and Head of Hospitality at Vingcard. “This extensive implementation has allowed us to tailor the platform to the real needs of hotels, ensuring it optimises efficiency and supports every department.”   The platform reflects Vingcard’s dedication to advancing hotel operations through innovation. By providing tools that seamlessly connect departments and facilitate data-driven workflows, Vostio Operations Management sets a new standard for operational excellence in hospitality.   As hotels increasingly prioritise streamlined operations to enhance guest satisfaction, Vingcard’s latest innovation offers a forward-thinking solution designed to address the unique challenges of the industry. With Vostio Operations Management, hotels can ensure smoother operations, improved cost control, and superior guest experiences.

STAAH is thrilled to announce the addition of Solaria Hotel Hanoi to its growing portfolio of accommodation partners. Nestled in the heart of Hanoi’s historic Old Quarter, this boutique property seamlessly combines the charm of heritage with modern hospitality, offering guests an unforgettable stay.   Renowned for its personalised service and warm local touch, Solaria Hotel Hanoi is a prime destination for travellers seeking an authentic Vietnamese experience. Guests can immerse themselves in local culture by indulging in the hotel’s authentic Vietnamese cuisine or enjoying panoramic city views at its stunning sky bar.   This partnership highlights STAAH’s commitment to empowering accommodation providers with advanced distribution technology, enabling them to reach a broader audience and maximise their potential.   As part of The Access Group, STAAH continues to lead the way in innovation, connecting hotels like Solaria with tools to enhance their visibility and operational efficiency.  

Hub OS is thrilled to announce the addition of CORAL HOTELS to its esteemed family of hospitality partners. With over three decades of delivering unforgettable experiences in the Canary Islands, Coral Hotels is renowned for seamlessly blending sustainability with bespoke offerings tailored to every type of traveller. From family-friendly apartments and serene adults-only retreats to adventurous nature excursions and luxurious exclusive experiences, Coral Hotels redefines what it means to provide exceptional hospitality. This diverse portfolio ensures that every guest finds their perfect getaway, whether seeking relaxation, adventure, or a bit of both. A testament to their commitment to responsible tourism, Coral Hotels proudly holds certifications from Travelife Gold and Biosphere. These accolades highlight their dedication to sustainable practices that support local communities and preserve the natural beauty of the Canary Islands. By prioritising eco-friendly initiatives, Coral Hotels not only enhances the guest experience but also contributes positively to the environment and society. Hub OS is dedicated to providing cutting-edge solutions that streamline operations and enhance guest interactions. By partnering with Coral Hotels, Hub OS will assist in optimising their operational workflows, ensuring that every aspect of the guest experience is seamless and exceptional. Coral Hotels’ integration into the Hub OS platform marks a significant milestone in their journey towards sustainable and innovative hospitality. As they continue to lead with responsible tourism initiatives, this partnership will further empower Coral Hotels to deliver unparalleled service while maintaining their strong environmental and social commitments.

Topaz Services, a leader in hotel voice reservations and AI-powered live chat, has announced an exciting integration with Mews, the renowned hospitality cloud platform. This collaboration empowers hoteliers to optimise their voice channel, turning calls into bookings while delivering exceptional guest experiences.   C5: Revolutionising Voice Reservations   At the heart of this partnership is C5, Topaz Services’ proprietary reservation platform purpose-built for voice reservation excellence. With real-time access to hotel rates, inventory, and property-specific details, C5 equips Reservation Sales Associates (RSAs) with the tools needed to engage confidently and effectively with guests. Its intuitive interface enhances the flow of conversations, driving higher conversion rates, upselling opportunities, and a superior guest journey.   For Mews users, the integration establishes a seamless connection between their property management system and Topaz Services’ expert voice and chat reservation solutions. This streamlined setup ensures every guest interaction is personalised, efficient, and revenue-driven.   “C5 was designed to elevate the voice reservation process, blending sophisticated technology with genuine guest engagement,” said Eric Gustavson, President of Topaz Services. “This integration with Mews ensures hoteliers can maximise revenue from every call while maintaining the human touch that builds loyalty.”   Key Benefits for Hoteliers:   Hoteliers leveraging this integration can anticipate:   Higher Conversion Rates: RSAs can provide tailored, real-time information, turning inquiries into bookings.   Revenue Growth: Dynamic upselling features showcase premium room options and packages.   Effortless Implementation: C5 integrates seamlessly with Mews, ensuring swift onboarding with no passthrough or PMS integration fees.   Meeting Modern Guest Expectations   As travellers demand seamless and personalised booking experiences, the voice channel remains vital for handling complex inquiries and capturing high-value bookings. By partnering with Topaz Services, hoteliers can delegate reservation handling to experts, allowing in-house teams to focus on delivering exceptional face-to-face service.   “This collaboration streamlines reservations into the Mews platform, delivering a seamless user experience for our customers,” said Sara Smith, VP of Strategic Partnerships at Mews. “It empowers hoteliers with tools to prioritise guest experience and operational efficiency.”   A Competitive Edge for Mews Users   This integration positions Mews users at the forefront of hospitality innovation. By harnessing the power of C5, hoteliers can simplify operations, boost revenue, and enhance the guest journey-all while preserving the personal touch that modern travellers value.   “C5 ensures the voice channel remains a vital component of a hotel’s booking strategy,” added Gustavson. “This integration gives Mews users a significant edge in today’s competitive landscape.”   The Topaz Services and Mews partnership is set to redefine voice reservations, delivering both efficiency and exceptional guest service in an increasingly demanding industry.

Choice Hotels International, Inc. has introduced a fresh new look for the Radisson Hotels Americas brands, including Radisson, Radisson Blu, and Radisson Individuals, marking a significant step in the ongoing transformation of these iconic names. The updated visual identities, including revamped logos, reflect the rich heritage of these brands while embracing Choice Hotels’ innovative approach to redefining the upscale and upper upscale segments of the hotel industry.   The rebranding comes as part of Choice Hotels’ larger efforts to reposition Radisson-branded properties following its 2022 acquisition of the portfolio. The updates aim to attract upscale travellers and investors while optimising revenue for property owners.   A Visionary Transformation   Indy Adenaw, Senior Vice President and General Manager of Upscale Brands at Choice Hotels, shared the company’s aspirations: “Since our integration of the Radisson brands, we’ve sharpened their propositions to captivate travellers seeking a hotel stay that stands above the rest. This year marks the beginning of our efforts to turn that vision into something tangible on property. We’re committed to further strengthening and distinguishing these brands within an increasingly competitive landscape so owners can be confident they’re gaining a truly great value from their investment.”   Guests can look forward to a range of experiential enhancements this year. Radisson Blu properties, starting with a new hotel in Grenada, will feature sleek, Scandinavian-inspired designs in public spaces and guest rooms, including innovative elements such as a “Get Ready Moment” wall with a vanity and full-sized closet. Premium amenities, such as upgraded bathroom products, will also be introduced at Radisson and Radisson Blu hotels, further elevating the guest experience.   Honouring Heritage, Embracing the Future   The new Radisson logo pays homage to the brand’s American roots, drawing inspiration from the bold uppercase fonts featured on its early hotel signage. Similarly, Radisson Blu’s minimalist logo reflects its heritage as a pioneer in design-forward hospitality, dating back to its debut in Denmark in 1960. Radisson Individuals, meanwhile, adopts a refined, understated logo that highlights the distinct character of its boutique and independent properties.   Expanding the Brand’s Reach   The new branding will soon be visible on property signage and materials at key locations, including the Radisson Hotel El Paso Airport in Texas and the Radisson Blu Fargo in North Dakota. Looking ahead to 2025, Choice Hotels plans to extend Radisson-branded properties to additional leisure destinations, such as Playa Caracol in Panama and San Luis Potosí in Mexico.   To further enhance its portfolio, Choice Hotels is investing in major renovations at flagship properties. The Radisson Blu Mall of America will undergo a $15 million transformation to showcase the updated Radisson Blu brand, while the Radisson Salt Lake City Hotel recently completed a sweeping redesign blending modern interiors with local influences. A second phase of the project, set for completion this year, includes the addition of a new on-site coffee shop, 215 West.   A Bright Future for Radisson Brands   The reimagined Radisson Hotels Americas brands reflect Choice Hotels’ bold vision for the future, blending timeless hospitality with contemporary innovation. As travellers seek elevated, personalised experiences, these refreshed brands are poised to deliver world-class stays that honour their storied past while embracing the demands of a dynamic and competitive marketplace.

Hotelchamp has announced a major milestone in its ongoing partnership with Hotel Casa Amsterdam, as the iconic Dutch hotel becomes the first in the Netherlands to implement Hotelchamp’s newly launched Booking Engine. This collaboration builds on a successful relationship that began with Hotelchamp Convert and marks a significant step forward in optimising direct bookings for Hotel Casa Amsterdam. The new Booking Engine has been designed to rival the experience offered by online travel agencies (OTAs), giving hoteliers greater control over website traffic while offering guests a seamless journey from browsing to booking.   Ricardo Aranguez, Revenue Manager at Hotel Casa Amsterdam, shared his enthusiasm: “From the start, the collaboration has been nothing short of fantastic. The system is intuitive, smooth, and exactly what we were looking for. However, what really sets Hotelchamp apart is their extraordinary customer service. Having worked in the hotel industry for more than 15 years, I can confidently say I have never experienced support as incredible as this. From day one, the Hotelchamp team has gone above and beyond. Their professionalism, attentiveness, and dedication have been nothing short of inspiring. It’s rare to find a company that delivers not only an excellent product but also such exceptional service.”   Hotel Casa Amsterdam, a cornerstone of Dutch hospitality, is known for its contemporary design, community-driven ethos, and warm, inviting atmosphere. With comfortable rooms, vibrant communal spaces, and a rooftop terrace that showcases the spirit of Amsterdam’s dynamic culture, the hotel has long been a favourite among locals and visitors alike.   The adoption of Hotelchamp’s Booking Engine represents a new chapter in this partnership, reinforcing a shared commitment to innovation and guest-centricity. This collaboration is expected to set a benchmark for the Dutch hospitality sector, delivering a next-level booking experience for guests while boosting direct revenue for the hotel.   Kristian Valk, Founder and CEO at Hotelchamp, expressed his pride in the partnership: “As a Dutch company, we’re especially proud to see our new Booking Engine adopted first by a forward-thinking hotel like Hotel Casa Amsterdam. This partnership highlights the innovation and spirit we both share. Together, we’re setting a new standard for the Dutch hospitality market. We believe that by combining home-grown expertise and a guest-centric mindset, we can reshape the way hotels connect with their guests and drive direct revenue.”   Hotelchamp’s Booking Engine is the fourth product in its suite of direct revenue tools. It features one-page navigation, lightning-fast loading speeds, and advanced personalisation options, enabling hoteliers to provide a smooth digital experience that matches the sophistication of major OTAs. By focusing on enhancing the guest journey and improving direct channels, the platform is poised to transform how hotels build stronger, lasting relationships with their customers.  With this collaboration, Hotelchamp and Hotel Casa Amsterdam are not just elevating their partnership-they’re raising the bar for the entire industry. 

Affixify is excited to announce the addition of Event Temple to its platform, enhancing our offerings in the Sales and Catering/Event Planning category. This partnership further empowers hoteliers to find the perfect software solutions for their properties through Affixify’s cutting-edge matching algorithm.   Unlike traditional “top ten” lists or pay-to-play platforms, Affixify uses data-driven insights to connect buyers and sellers, ensuring smarter and more tailored solutions. With Event Temple’s cloud-based software now part of our ecosystem, hotels and venues can leverage innovative tools to save time, increase revenue, and streamline operations-all while enhancing the guest experience.   Event Temple is a market leader in sales and catering software, designed to revolutionise operations for hotels and venues. Its all-in-one platform integrates seamlessly with hospitality workflows, offering industry-leading functionality that addresses key areas, including: Outbound prospecting and past client retention, event calendar management and tour scheduling, inbound inquiry management and email automation, marketing ROI analytics and sales team performance metrics, B2C text messaging and CRM pipeline management and integration with tools like Gmail, Outlook, Office 365, and event management software.   By joining Affixify, Event Temple aligns with our mission to simplify software discovery and empower hoteliers with smarter, data-backed choices. Together, they are paving the way for a more efficient and guest-centric hospitality industry.  

Mews, the pioneering hospitality cloud platform, has announced its acquisition of Clarity Hospitality Software Solutions, a leading provider of property and event management systems. This strategic move significantly strengthens Mews’ presence in the APAC and UK regions, where both companies have established strong footholds.   Founded in New Zealand in 1992, Clarity has built a reputation for delivering innovative solutions to upmarket properties, hotel groups, and event venues. The company expanded its operations to the UK in 2016 and now serves hundreds of hospitality businesses, managing thousands of rooms. With its deep industry knowledge and profitable track record, Clarity is an ideal partner for Mews as it continues its global expansion.   Mews has experienced remarkable growth, reaching a valuation of over $1 billion, and now supports more than 75,000 hospitality staff users worldwide. In the past year alone, the company has increased its customer base by 42% in the UK and 16% in APAC, highlighting the growing demand for its technology that streamlines operations and enhances guest experiences.   Matt Welle, CEO of Mews, shared his excitement about the acquisition: “We’re thrilled to partner with Clarity’s talented team, whose expertise will help us transform the hospitality industry further. This acquisition aligns perfectly with our vision to create a globally connected network of hotels, powered by technology that enables personalised and seamless guest experiences.”   Richard Valtr, founder of Mews, echoed the sentiment, adding: “This partnership is a significant step in our investment into the APAC and UK markets, where hospitality brands are increasingly embracing cloud technology. We’re excited to welcome Clarity into the Mews ecosystem and drive innovation together.”   Dougall Love, CEO of Clarity, expressed enthusiasm about the collaboration: “For us, great hospitality technology is about streamlining tasks to increase productivity and deliver exceptional guest experiences. Joining forces with Mews enables us to provide even better support and world-class resources for our customers while advancing our shared vision for the future of hospitality.”   This acquisition reinforces Mews’ mission to revolutionise the hospitality industry by combining operational efficiency with memorable guest experiences. With Clarity now part of the Mews family, the future looks bright for hotels and venues seeking cutting-edge solutions to meet the evolving demands of modern travellers.

Ireckonu, a leading innovator in hospitality digital solutions and a proud member of the Oracle PartnerNetwork (OPN), has announced the availability of its CORE Middleware and Customer Data Platform (CDP) on Oracle Cloud Marketplace. This powerful integration tool is now deployable on Oracle Cloud Infrastructure (OCI) and can seamlessly connect with OPERA Cloud via the Oracle Hospitality Integration Platform (OHIP).   The Ireckonu CORE Middleware and CDP are tailored for the complex needs of the hospitality industry. By enabling two-way, real-time integrations, the platform bridges gaps between hospitality software such as booking engines, reservation systems, and OPERA Cloud. Its advanced capabilities eliminate duplicate profiles, ensuring guest data remains clean, consistent, and centralised across various tools, empowering hotels to deliver personalised guest experiences.   Oracle Cloud Marketplace, a trusted repository of enterprise applications and services offered by Oracle and its partners, provides a one-stop destination for businesses seeking to enhance their operations. The inclusion of Ireckonu’s solution adds another layer of functionality for Oracle customers, particularly those in the hospitality sector.   Oracle Cloud Infrastructure (OCI) offers a robust and secure platform for deploying enterprise applications. It supports a diverse range of use cases, from application development and business analytics to AI and data management, while also catering to multicloud, hybrid cloud, and public cloud needs. This flexibility, combined with OCI’s focus on performance, security, and compliance, ensures that customers can confidently migrate workloads to the cloud.   Jan Jaap van Roon, CEO of Ireckonu, expressed enthusiasm about the collaboration, stating: “Our availability on Oracle Cloud Marketplace allows us to easily collaborate with leading hotel chains that use OPERA Cloud as their PMS provider. This further extends our commitment to the Oracle community, enabling customers to reap the benefits of our CORE Middleware and Customer Data Platform. We’re excited to leverage Oracle Cloud Infrastructure to support our business goals and drive innovation in hospitality.”   By integrating with OCI and OHIP, Ireckonu empowers hotels to optimise their technology ecosystems, ensuring smooth operations and enhanced guest experiences. This milestone underscores Ireckonu’s dedication to delivering cutting-edge solutions to the Oracle community, helping hoteliers stay ahead in an increasingly competitive market.  

Anantara Hotels & Resorts, a global name synonymous with authentic and immersive experiences, has proudly announced its grand arrival in India. The brand’s first Indian property, Anantara Jewel Bagh Jaipur, is now open in the heart of Rajasthan’s captivating capital, Jaipur.   Nestled amidst the architectural splendour of the historic Pink City, the hotel is a modern reimagining of Rajasthan’s regal heritage. From its grand courtyards and intricate designs to the seamless blend of tradition and contemporary luxury, the Anantara Jewel Bagh Jaipur promises to enchant its guests from the moment they arrive.   This isn’t just another luxury hotel-it’s an invitation to discover the soul of Rajasthan. Guests can indulge in curated cultural experiences, savour exquisite cuisine inspired by local flavours, and unwind with serene wellness retreats. Every detail has been meticulously crafted to honour the local culture while offering world-class hospitality.   For anyone looking to experience a slice of Rajasthan’s royal charm, infused with the signature warmth and elegance of Anantara, this new offering promises memories to cherish for a lifetime.  

Dreamscape Hospitality, a Dallas-based hospitality management company renowned for its innovative approach, has announced that it will assume management of the Columbus Airport Marriott. Conveniently located near John Glenn Columbus International Airport, the hotel is a top choice for both business and leisure travellers, offering seamless access to Columbus’ vibrant downtown and a variety of local attractions.   A Premier Destination for Travellers and Events   The Columbus Airport Marriott boasts 230 spacious guest rooms and suites, complemented by over 14,000 square feet of versatile event space. The property also features a state-of-the-art fitness centre and an inviting on-site restaurant and bar, making it a welcoming hub for visitors and the local community.   Dreamscape Hospitality is committed to enhancing the hotel’s offerings and solidifying its position as a premier destination in Columbus. Adam Patenaude, President of Dreamscape Hospitality, shared his excitement about the partnership: “We are honoured to welcome the Columbus Airport Marriott into the Dreamscape portfolio. At Dreamscape, our mission is to enhance each guest’s experience through thoughtful management and service, and we look forward to bringing our expertise and passion for outstanding hospitality to this property.”   Expanding the Dreamscape Legacy   This new partnership represents another milestone in Dreamscape’s ongoing expansion. Known for its commitment to delivering unforgettable experiences, Dreamscape is focused on redefining hospitality across its growing portfolio of properties nationwide.   With this strategic addition, the Columbus Airport Marriott is poised to offer an elevated guest experience, combining exceptional service with unparalleled convenience for travellers and event planners alike.

Hotelogix, a global player in cloud-based hospitality technology, has unveiled an innovative hourly booking module designed to help hotels maximise revenue opportunities while offering guests greater flexibility with check-in and check-out times. This feature enables hotels worldwide to offer rooms on an hourly basis, allowing guests to pay only for the hours they need-a cost-effective solution that aligns with the evolving needs of modern travellers.   Rising Demand for Hourly Hotel Bookings   With travellers seeking more flexible and affordable accommodation options, the hourly hotel booking segment has seen substantial growth. Valued at $16.67 billion in 2019, the market is projected to reach $25.62 billion by 2027. This trend is particularly evident in countries like the United States, the United Kingdom, India, and the Philippines, as well as across Southeast Asia. The model caters to those needing short stays-such as transit passengers, business travellers, or individuals on layovers-offering significant savings of up to 60% on accommodation costs.   Transforming Hotel Operations and Revenue Models   The newly added Hourly Booking feature in the Hotelogix Property Management System (PMS) is more than just a revenue booster. It allows hotels to: Offer packages, discounts, and late check-out options for hourly bookings, access customised reports to track key metrics, such as revenue streams and booking sources and analyse trends to optimise revenue strategies and improve operational efficiency.   This solution is particularly advantageous for airport hotels, transit hotels, capsule hotels, and business hotels. Aditya Sanghi, CEO of Hotelogix, highlighted the transformative potential of this feature, saying: “The hourly booking feature will redefine how hotels enhance occupancy and revenue while addressing the dynamic needs of today’s travellers. This innovation positions us significantly ahead of competitors and unlocks new market opportunities.”   A Success Story from the Philippines   Alexander Asuncion, Senior Executive at GCGC and COO of Global Officium Limited Inc (GOLI), lauded the new feature, saying: “Selling rooms by the hour is essential for our portfolio. It enables us to cater to a market segment that values pocket-friendly accommodation, excellent guest experiences, and superior service.”   GCGC, which manages over 60 properties under brands like Hotel Sogo, Eurotel, and Astrotel, has already reaped substantial benefits as an early adopter. With over 750 hourly bookings per month, each lasting about six hours on average, GCGC has recorded a 40% increase in revenue per room.   Shaping the Future of Hospitality   Hotelogix’s Hourly Booking module is set to transform hotel operations globally, empowering properties to adapt to the growing demand for short-stay accommodations. By blending affordability, efficiency, and guest-centric services, the feature ensures that hotels not only stay competitive but also deliver enhanced guest satisfaction in today’s fast-paced world.  

Serko, a global player in travel and expense management solutions, has announced a significant long-term partnership with Sabre, the global travel software giant. This collaboration aims to drive innovation in managed travel through joint development, investment, and a co-selling and marketing programme. Sabre’s North American sales teams will play a pivotal role in promoting Serko’s cutting-edge solutions. In a major move, Serko has also acquired GetThere, a well-established business travel management platform. This acquisition signals an exciting new chapter for the GetThere team and its loyal customer base. The integration process is already well underway, with team members from India, the UK, and Australia transitioning to Serko. The US-based team is set to join in February. Serko has committed to expanding the GetThere team, particularly in Bengaluru, India, where the company plans to bolster its development hub to accelerate investment in product and technology. A Promising Future for GetThere Customers Brett Dowling, Vice President of GetThere, expressed his enthusiasm about the merger: “The GetThere team are thrilled to have joined forces with Serko, and our people are well on the way to a successful post-merger integration. GetThere has a very loyal customer base, and we can’t wait to bring them on the journey of innovation that lies ahead of us in 2025 and beyond.” Investing in the Future of Business Travel Darrin Grafton, CEO of Serko, welcomed the completion of the deal and outlined an ambitious vision for the future: “We see a significant opportunity for great technology to help companies optimise their travel programmes and deliver an exceptional user experience for their travel bookers and travellers. To achieve this, we are investing US$100 million over the next three years to advance our platform technology. In time, this platform will power all of Serko’s products, including GetThere, Zeno, and Booking.com for Business, with data and AI built in to harness emerging technology capabilities.” Driving Innovation Forward The partnership with Sabre and the acquisition of GetThere reflect Serko’s commitment to leading the evolution of business travel management. With plans to leverage advanced technologies such as AI, the company is poised to redefine the travel experience for businesses worldwide. As 2025 approaches, Serko’s bold investments and strategic partnerships signal a transformative period for the travel industry, setting the stage for a smarter, more connected future.

STAAH, a leading technology provider for the hospitality sector, has revealed its annual list of distribution channels that delivered the highest booking revenue for hotels across India in the past year. The data underscores key trends in traveller preferences and hotelier strategies, shedding light on the evolving dynamics of the Indian hospitality market.   Mega OTAs Continue to Dominate   GoMMT retains its position as the leading online booking channel for Indian travellers, followed closely by Agoda and Booking.com. These platforms leverage extensive reach and marketing budgets to influence travellers at every stage of their journey, from trip planning to booking.   Expedia and Airbnb also feature prominently among the top 10 distribution channels, reinforcing their popularity in the Indian market.   The Rise of Direct Bookings   A significant shift observed in 2024 is the rise in direct bookings via hotel websites. STAAH SwiftBook, the company’s booking engine, climbed two spots to secure fourth place in the rankings.   “The rise of direct bookings reflects the investments hotels have made in upgrading their websites, booking engines, and payment options,” said Rajesh Ghanshani, Director Partnerships at STAAH. “Specialist conversion tools have further boosted this trend.”   New Entrants and Niche Channels   The top 10 list saw the inclusion of three new entrants: Cleartrip, Hotelbeds, and RezLive.com. This highlights hoteliers’ growing openness to embracing multichannel distribution strategies to target niche or hard-to-reach customer segments.   Consistent GDS Performance   Global distribution systems (GDS) maintained steady growth, with STAAH GDS securing the seventh spot. These systems continue to play a pivotal role in connecting hotels to a global network of travel agents and corporate clients.   Adapting to a New Era of Travellers   “We are witnessing a new era of hotel guests-travellers with evolved booking behaviours and preferences,” said Rajesh. “Our data shows that hoteliers are adopting both new and established methods to attract these customers, pursuing a holistic hotel commerce strategy to sell, market, manage, and grow their businesses.”   Post-Covid Growth Fuelling the Sector   India’s hospitality and travel industry has seen robust growth in the post-pandemic era, driven by: International tourists seeking medical and spiritual experiences and a growing Indian middle class with increasing disposable income and a hunger for domestic travel.   “Accommodation providers that embrace a comprehensive online commerce strategy are well-positioned to benefit from India’s projected growth in hospitality and tourism,” Rajesh concluded. As the Indian travel landscape continues to evolve, STAAH’s insights provide a valuable roadmap for hoteliers seeking to maximise their revenue potential in a competitive market.

The Centara Grand Mirage Beach Resort Pattaya, long celebrated as Thailand’s premier family resort, has unveiled a spectacular transformation. With its iconic Lost World theme now reimagined, the resort invites adventurers from around the globe to immerse themselves in an oasis where fun, relaxation, and excitement have reached dazzling new heights.   A Fresh Look, A Fresh Start   The resort’s 555 ocean-facing rooms and suites have been meticulously redesigned, offering a blend of modern comfort and breathtaking views of the Gulf of Thailand. Each space has been crafted to capture the spirit of adventure while providing a serene retreat for guests of all ages.   Next-Level Water Adventures   Water lovers can dive into the resort’s dynamic new water park zones. Highlights include: Volcano Island, with dramatic eruptions and giant slides that promise adrenaline-pumping thrills, the Jungle Water Park, a playful haven for young explorers and the tranquil Misty Forest, perfect for those seeking a more serene escape.   Endless Fun at Adventure Land   The newly enhanced Lost World Adventure Land promises unforgettable experiences for all. Guests can tackle aerial obstacle courses, bounce through the trampoline zone, or dig for fossils at the dinosaur excavation site. Younger explorers can unleash their imaginations at the multi-level playground, while the innovative Candy Spa offers a sweet and whimsical retreat for children.   A Culinary Delight   Food enthusiasts are in for a treat with the revitalised COAST Beach Club & Bistro, now poised to become Pattaya’s most sought-after dining destination. Whether it’s a relaxed beachfront meal or an elegant evening under the stars, COAST promises an unforgettable culinary journey.   A Family Paradise Reimagined   With its exciting new offerings, Centara Grand Mirage Beach Resort Pattaya reaffirms its position as a top-tier family destination. The rebirth of this Lost World-themed resort is more than just a renovation-it’s an invitation to create new memories, embrace adventure, and discover why this resort remains a beloved gem in the heart of Pattaya.  

MGallery Collection has made a bold statement in Greater China with the opening of three new hotels, each offering its own unique charm and experience. The new additions-Fashion Town Hotel Shenzhen, Dangkou Ancient Town Hotel Wuxi, and Ming Hotel Nanjing-bring the brand’s portfolio in the region to nine properties, with over a dozen more in development. These openings come on the heels of the recent debut of Chengdu Expo Waterfall Hotel, marking an exciting chapter of growth for the boutique hotel brand.   “We are thrilled to celebrate these openings for MGallery Collection-one of our most dynamic and fastest-growing brands in Greater China,” said Gary Rosen, CEO of Accor Greater China. “Every MGallery hotel has a soul, a story, and a connection to its local culture. These three properties set new benchmarks in hospitality with their design, guest experience, and commitment to sustainability.”   Fashion Town Hotel Shenzhen: MGallery Collection   Located in Shenzhen’s Longhua district, the Fashion Town Hotel stands as a beacon of creativity and style. Surrounded by the dynamic Dalang Fashion Town-a hub for designers and artisans-the hotel draws inspiration from its vibrant locale. Guests are greeted by an entryway adorned with emerald stone and metallic accents, setting the tone for an artistic retreat where “art is in everything.”   With 262 luxurious guestrooms, two signature restaurants, a stylish lobby bar, and the 17th-floor M Lounge offering panoramic views, the hotel caters to travellers seeking a fashionable and inspiring escape. Beyond its aesthetic appeal, the property integrates sustainable design features, reflecting MGallery’s commitment to eco-conscious luxury.    Dangkou Ancient Town Hotel Wuxi: MGallery Collection   For those seeking a journey through time, the Dangkou Ancient Town Hotel in Wuxi is a treasure trove of history and culture. Nestled in the Taishi Mansion, this property bridges ancient elegance with modern sophistication. Its 178 rooms, including courtyard suites, exude the charm of Jiangnan water towns, harmonised with elegant French art design.   The hotel’s dining offerings are equally compelling, from the bamboo-inspired Tree Canopy Destination Restaurant to the authentic Huaiyang cuisine served at Chrysanthemum Chinese Restaurant. With over 1,300 square metres of event space, the hotel is a perfect setting for everything from business retreats to family gatherings.   Ming Hotel Nanjing: MGallery Collection   Situated on Nanjing’s historic Changjiang Road, the Ming Hotel celebrates the city’s enduring features-its iconic walls, river, and sycamore trees. Blending history with modern luxury, the hotel offers 160 rooms designed with a “quiet luxury” aesthetic and in-room kitchen facilities for a residential feel.   The property’s M Bistro is a culinary destination in its own right, offering a modern take on classic French dishes. With two multifunction rooms and a rooftop terrace, the hotel provides an elegant venue for events against the backdrop of Nanjing’s vibrant skyline.   A Global Journey with MGallery   These three hotels join MGallery’s growing global family, now encompassing over 120 properties. With 40+ new hotels in development across key markets, Greater China is at the forefront, hosting a quarter of these projects.   As MGallery continues to expand, each new property enriches the brand’s mission to provide intimate, story-rich experiences that connect guests to the essence of their destinations. Whether in bustling Shenzhen, historic Wuxi, or cultural Nanjing, travellers can expect to be greeted with warmth, sophistication, and a deep sense of place.  

Clarion Hotel Stockholm is set to revolutionise the guest experience by becoming the first hotel in the Clarion chain in Stockholm to offer workout clothing for borrowing or rental. Starting this January, the initiative, in partnership with Swedish company Gympak, caters to modern travellers who value convenience and health. Guests who forget their workout gear or prefer to pack light can now maintain their fitness routines effortlessly during their stay.   Located in Södermalm, one of Stockholm’s trendiest neighbourhoods, Clarion Hotel Stockholm is already a favourite among business and leisure travellers. With 532 stylish rooms, cutting-edge conference facilities, and the renowned Elements Spa, the hotel continues to raise the bar for guest satisfaction.   “For today’s health-conscious traveller, convenience and well-being are key priorities,” said General Manager, Børre Halbert. “This initiative aligns perfectly with our mission to care for our guests and make it easier for them to balance their routines while away from home.”  Fitness Meets Flexibility   The collaboration with Gympak allows guests not only to borrow or rent workout clothes but also to purchase them if desired. This seamless service ensures that fitness remains accessible and enjoyable, even on the go.   Jone Sølvik, CEO of Gympak, applauds the move: “This partnership is a testament to the growing demand for services that simplify staying active while travelling. Clarion Hotel Stockholm is setting a benchmark, proving that health and travel can go hand in hand.”   A Holistic Approach to Well-Being   Beyond the gym, the hotel’s Elements Spa offers a serene escape, featuring a pool, sauna, and panoramic city views. Whether guests seek an invigorating workout or a moment of relaxation, Clarion Hotel Stockholm provides a well-rounded approach to wellness.   This initiative underscores the hotel’s commitment to enhancing the guest experience. By offering thoughtful services that integrate health and convenience, Clarion Hotel Stockholm continues to redefine what it means to be a modern, guest-focused destination.

Rotana has unveiled plans for Mogadishu Rotana, Somalia’s first luxury hotel, in collaboration with Riverside Holding. This landmark five-star property is set to redefine hospitality standards in the region, combining contemporary elegance with local cultural influences.   Scheduled for completion in 2026, the hotel will feature 321 keys, comprising 261 guest rooms and 60 hotel apartments. Guests will enjoy world-class amenities, including a fitness centre, spa, diverse dining options, event facilities, and retail spaces. Situated near Aden Adde International Airport, the development is part of a broader master plan to transform Mogadishu into a thriving urban hub. The area will also see the addition of a convention centre, hospital, shopping mall, residential properties, a business park, and a school.   Mogadishu Rotana will be managed by Aleph Hospitality, a Dubai-based company recognised as the largest independent hospitality management firm in the Middle East and Africa. With extensive experience across the continent, Aleph Hospitality will oversee daily operations and deliver exceptional guest experiences.   Philip Barnes, CEO of Rotana, expressed pride in the project, stating, “This venture sets a new benchmark for luxury and service in East Africa. Our goal is to position Mogadishu Rotana as a hub for international business, tourism, and cultural exchange. Through this, we aim to contribute to Somalia’s revitalisation and its emergence on the global stage.”   Jibril Hassan Mohamed, Chairman of Riverside Holding, emphasised the project’s significance: “This collaboration marks a pivotal moment for Somalia’s hospitality sector. With Rotana’s expertise, we are confident Mogadishu Rotana will drive growth, opportunities, and a renaissance for the city.”   Bani Haddad, Founder and Managing Director of Aleph Hospitality, added, “We are honoured to manage this groundbreaking project and look forward to contributing to its success.”   Mogadishu Rotana is part of Rotana’s broader expansion in Africa, which includes upcoming projects in Dakar, Accra, Cotonou, Cairo, and Luxor. With 81 operational hotels and a pipeline of new developments, Rotana continues to solidify its position as a global leader in hospitality, serving over six million guests annually.   This milestone project underscores Mogadishu’s potential as a destination and highlights Rotana’s commitment to advancing luxury hospitality in emerging markets.

The Indian Hotels Company Limited (IHCL) has announced the signing of a stunning new resort in Gwalior, Madhya Pradesh, marking a significant milestone in the company’s expansion strategy. The upcoming Gateway Gwalior, a brownfield project, will span an impressive 30.8 acres, offering a blend of modern luxury and the city’s timeless charm.   Set to feature 186 rooms, the resort promises to deliver a world-class experience with diverse dining options, including an all-day diner, specialty restaurants, and a chic bar.   Known for its rich cultural heritage and growing infrastructure, Gwalior is fast becoming a must-visit destination in central India. The addition of Gateway Gwalior underscores IHCL’s commitment to establishing a presence in culturally and economically significant hubs across the country.   With this new signing, IHCL continues to strengthen its position as a leading player in India’s hospitality sector, catering to both leisure and business travellers. The resort is expected to be a game-changer for Gwalior, attracting visitors from around the world while enhancing the city’s reputation as a key tourism and business destination.

In a transformative development for Nepal’s hospitality sector, Sarovar Hotels has partnered with The Massif Hotel to unveil the upcoming Royal Tulip Kathmandu. Set to be the largest hotel in Nepal, this landmark project will operate under Sarovar’s Royal Tulip brand, part of the Louvre Hotels Group, and aims to position Kathmandu as a premier luxury and MICE (Meetings, Incentives, Conferences, and Exhibitions) destination in South Asia.   Scheduled to open its doors in the near future, Royal Tulip Kathmandu will feature an impressive 304 rooms, making it the largest property in terms of inventory in the region. Beyond accommodation, the hotel will host Kathmandu’s largest convention center, offering 22,000 square feet of event space. This includes two expansive grand halls, each measuring 11,000 square feet, designed to cater to both leisure and corporate guests.   Ajay K. Bakaya, Chairman of Sarovar Hotels and Director of Louvre Hotels India, expressed his enthusiasm in an exclusive interview with BW Hotelier:”This is undeniably a landmark project. What excites me the most is its potential to set new benchmarks for luxury, hospitality, and MICE offerings in Nepal. This collaboration combines Sarovar Hotels’ expertise in world-class service with The Massif Hotel’s vision for excellence, resulting in a property that redefines luxury in Kathmandu.”   Royal Tulip Kathmandu aspires to establish Nepal as a serious competitor among regional luxury and MICE hubs like Singapore and Thailand. Beyond its physical grandeur, the property will serve as an aspirational destination, blending luxury and cultural authenticity to deliver an unparalleled guest experience.   Bakaya further emphasised the project’s impact on Nepal’s hospitality landscape: “This hotel goes beyond being just a place to stay; it will be an aspirational destination. By combining world-class luxury with Nepal’s rich heritage, the property will redefine the hospitality experience, elevating Nepal on the global map of luxury travel and event destinations.”   With its strategic vision and state-of-the-art amenities, Royal Tulip Kathmandu is poised to attract both domestic and international travellers, heralding a new era for tourism and hospitality in Nepal.

Minor Hotels has announced the upcoming addition of NH Collection Alagna Mirtillo Rosso to its prestigious NH Collection Hotels & Resorts brand. Nestled in the breathtaking Pennine Alps, this four-star gem is set to open its doors in March 2025 following an extensive renovation.   Located in the picturesque town of Alagna Valsesia, at the base of Monte Rosa, the property is tailored to accommodate all types of travellers but stands out as a haven for families and ski enthusiasts. Just minutes from the Alagna cable car, the hotel provides easy access to the Monte Rosa Ski area. This interconnected ski paradise spans three valleys-Valsesia, Gressoney, and Champoluc-offering 150 kilometres of pristine slopes straddling Piedmont and the Aosta Valley.   The NH Collection Alagna Mirtillo Rosso boasts 56 thoughtfully designed guest rooms and a state-of-the-art wellness center. Guests can unwind in a sprawling 300-square-meter adult-only spa featuring indoor and outdoor pools, a salt flotation pool, a whirlpool, two saunas, a Turkish bath, experiential showers, and treatment rooms. Families can enjoy their own dedicated 400-square-meter wellness space, complete with pools and amenities for all ages. A scenic garden with a children’s play area and sun loungers rounds out the offerings.     Lara Ponti, owner of the existing Hotel Mirtillo Rosso, expressed her enthusiasm about the partnership: “The collaboration with Minor Hotels is a tremendous opportunity for Mirtillo Rosso, our team, and the entire Valsesia region. Joining such a prominent international group recognises the value and beauty of Monte Rosa. Together, we are committed to sustainable business practices, valuing people and respecting the environment.”   Dillip Rajakarier, CEO of Minor Hotels, echoed this sentiment: “We are thrilled to welcome this extraordinary property in the heart of the Alps to our portfolio. Italy is a key destination for Minor Hotels, and this addition underscores our commitment to the region.”   The move strengthens the NH Collection brand, which marks its tenth anniversary this year. The brand already has a strong presence in Italy, with 17 hotels in cities such as Rome, Milan, Venice, and Florence. The addition of NH Collection Alagna Mirtillo Rosso expands its reach into the Piedmont region, complementing properties in Turin like NH Collection Torino Piazza Carlina and NH Collection Torino Santo Stefano.   With 60 properties across Italy under various brands, including Anantara, Tivoli, Avani, NH Collection, nhow, and NH, Minor Hotels continues to reinforce its position as a leader in the global hospitality industry.  

Guestara, a promising new startup, is setting out to transform how hospitality professionals engage with and serve their guests. Today, the company announced it has secured a £400,000 pre-seed investment (approximately $500,000) led by seasoned travel and hospitality technology entrepreneur Sanjay Ghare, alongside a group of industry veterans.   This funding marks a major milestone for Guestara as it works towards its mission of harnessing artificial intelligence to streamline hotel operations, enhance guest satisfaction, and unlock new revenue opportunities for hotels worldwide.   Founded by CEO Akshay Dekate, and three co-founders, Guestara is the brainchild of years of experience in hospitality innovation. Akshay, who has spent over a decade at the forefront of the sector, envisions a future where technology and hospitality go hand in hand. “Hospitality is more than a service-it’s an experience,” he explains. “With Guestara, we’re enabling hotels to elevate that experience by focusing on their guests, supported by smarter, more efficient operations.”   The platform offers a suite of AI-powered solutions, including a Unified Inbox, Contactless Mobile Check-In, Omnichannel Guest Engagement, Personalised Upselling, and Smart Checkout. Seamlessly integrating with existing Property Management Systems (PMS), these tools aim to simplify the complexities of guest management while enhancing the human touch that makes hospitality so special.   The early results are promising. Guestara’s beta clients, representing over 2,000 rooms-including three global hotel chains-have already reported a 20% improvement in operational efficiency, a 35% increase in guest satisfaction, and a staggering 57% boost in incremental revenue.   Sanjay Ghare, who led the investment round, praised Guestara’s potential to reshape the industry. “Their AI-first approach is already delivering tangible benefits to hotels and their guests alike,” he said. “It’s exciting to support a company that’s redefining hospitality for the modern era.”   With this new funding, Guestara plans to accelerate product development and extend its reach, targeting a wide range of hotel partners-from boutique independents to global chains. The company has set an ambitious goal to onboard two million rooms globally, creating a sector that blends data-driven insights with genuine hospitality.   As Guestara continues to grow, it’s clear that their vision goes beyond technology. “Our focus is to free hoteliers from routine tasks so they can do what they do best-create unforgettable guest experiences,” Akshay added. With its sights set high and an impressive team at the helm, Guestara is well-positioned to make a lasting impact on the hospitality industry.

Hyatt Hotels Corporation has announced a groundbreaking partnership with Grupo Piñero, finalising a long-term, asset-light joint venture to oversee the management of Bahia Principe Hotels & Resorts-branded properties. Headquartered in Palma de Mallorca, this 50/50 venture will also assume ownership of the renowned Bahia Principe brand, marking a significant expansion of Hyatt’s all-inclusive portfolio.   This partnership adds 22 resorts, totalling approximately 12,000 rooms, to Hyatt’s Inclusive Collection. The properties include 21 Bahia Principe resorts across the Dominican Republic, Mexico, Jamaica, and Spain, alongside the exclusive Cayo Levantado Resort in the Dominican Republic. Grupo Piñero, which owns the resorts, plans to enhance them through ongoing renovation projects, aligning with its commitment to quality and growth.   Hyatt aims to leverage Grupo Piñero’s established expertise in the all-inclusive market and its strong European customer base to broaden its appeal to travellers across the Americas and beyond. Mark Hoplamazian, President and CEO of Hyatt, remarked: “This joint venture with Grupo Piñero enhances Hyatt’s all-inclusive platform across multiple dimensions: more rooms, an expanded portfolio, and more offerings for our guests and World of Hyatt members. Grupo Piñero has built an exceptional family legacy over the past 50 years, and together we look forward to driving sustainable growth and innovation within the all-inclusive space.”   Encarna Piñero, Global CEO of Grupo Piñero and Chairman of the Board for the joint venture, shared her enthusiasm for the collaboration: “It is a great honour for Grupo Piñero to embark on this alliance with Hyatt-a groundbreaking model for both companies that promises significant benefits and advancements for our respective strategies. Combining our decades of expertise in the Caribbean’s all-inclusive sector with Hyatt’s extensive global platform will undoubtedly drive success.”   Leading the joint venture as CEO is Julio Pérez, Bahia Principe’s Chief Executive Officer, with Izet Mahalbasic, Hyatt’s Vice President of Hotel Finance, joining as Chief Financial Officer. Julio Pérez expressed his excitement for the future: “Together, we will leverage our strengths to offer an unparalleled all-inclusive experience that will attract travellers from around the world. This milestone marks an important step for our company, and I am confident that this collaboration will help us to continue raising the quality and service standards of the hospitality industry.”   This partnership represents a significant step forward in delivering exceptional all-inclusive experiences, blending Hyatt’s global reach with Grupo Piñero’s heritage and expertise in the sector.

S Hotels and Resorts, an international hospitality player and subsidiary of Singha Estate PCL, has once again demonstrated its commitment to sustainability by securing an upgraded AA rating in the 2024 SET ESG Ratings. This marks the third consecutive year the company has been included in the prestigious SET ESG Index, cementing its position as a pioneer in sustainable hospitality.   Michael Marshall, Chief Executive Officer of SHR, expressed his pride in the company’s continued achievements: “Our consistent ESG performance reflects our relentless pursuit of excellence and commitment to our stakeholders. We remain dedicated to driving sustainable growth and creating long-term value.”   The upgraded rating reflects SHR’s dedication to environmental stewardship, social responsibility, and strong corporate governance. By prioritising sustainable practices while growing its global business, the company continues to make a positive impact on communities and the planet.   S Hotels & Resorts, the hospitality arm of Singha Estate, is renowned for its Thai-inspired approach to hospitality and its expansive international portfolio. The company manages and invests in high-quality hotels and resorts in some of the world’s most sought-after destinations. With a blend of its own lifestyle brands and collaborations with leading global hospitality names, SHR is carving a distinctive path in the industry, underpinned by a clear vision for a more sustainable future.   This latest achievement underscores SHR’s dedication to balancing business success with responsibility, setting a benchmark for others in the hospitality sector.

Shangri-La Group has announced the highly anticipated opening of Shangri-La Phnom Penh on 28 December 2024, marking the luxury hotel brand’s debut in Cambodia. Situated along the vibrant waterfront in the nation’s bustling capital, the new property promises to offer both local and international travellers an exceptional blend of Asian hospitality and modern sophistication.   Set in Koh Pich, one of Phnom Penh’s most dynamic neighbourhoods, Shangri-La Phnom Penh is poised to become a key player in the city’s burgeoning tourism and business sectors. The hotel is part of an iconic tri-tower development that rises an impressive 228 metres above the skyline, making it one of the tallest landmarks in the city. From their rooms, guests will be treated to breathtaking views of the confluence of the Mekong, Tonle Sap, and Tonle Bassac rivers, a natural spectacle unique to the area.   The interiors of the hotel reflect a thoughtful fusion of Art Deco, Neo-Classical, and Khmer cultural elements, all while maintaining the timeless elegance for which Shangri-La is renowned. Guests can expect a sense of tranquillity, with rooms featuring warm wooden tones, natural stone finishes, and floor-to-ceiling windows that flood the spaces with natural light.   Food lovers are in for a treat, as the hotel places a strong emphasis on culinary excellence. Kommune Dining & Social Space will offer a taste of Cambodia’s rich heritage with classic Khmer dishes such as Beef Lok Lak and Fish Amok, created using fresh, locally sourced ingredients. The hotel will also showcase its signature Chinese restaurant, Shang Palace, serving favourites like Peking Duck, and the rooftop bar, Altitude, set to open in 2025, promising stunning sunset views and handcrafted cocktails.   For business travellers, the hotel’s state-of-the-art facilities are set to make it a premier destination. With one of Phnom Penh’s largest ballrooms, Shangri-La Phnom Penh is ready to host major events, conferences, and celebrations. Meanwhile, leisure travellers can enjoy the infinity pool and spa wellness centre, offering a serene escape from the city’s buzz.   As Shangri-La prepares to welcome its first guests, the opening marks not only a milestone for the Group but also a boost to Phnom Penh’s status as a destination of choice for both business and leisure. With its seamless blend of luxury, culture, and hospitality, the hotel is set to redefine the city’s landscape and provide unforgettable experiences for all who visit.  

Hyatt Hotels Corporation has announced the execution of an exclusivity agreement with Playa Hotels & Resorts N.V., signalling a potential strategic partnership that could include Hyatt’s acquisition of Playa. This move underscores Hyatt’s continued focus on expanding its asset-light business model while exploring opportunities in the all-inclusive resort segment.   A Strong Partnership with Strategic Potential   Mark S. Hoplamazian, President and CEO of Hyatt, described Playa as a “valuable partner” and highlighted its premier portfolio of high-quality all-inclusive resorts across iconic locations in the Caribbean and Mexico. He stated, “Strategic alternatives under consideration could have compelling strategic merit to add new incremental durable fee streams for Hyatt.”   This potential acquisition aligns with Hyatt’s long-term strategy to bolster its asset-light business model, focusing on enhancing its management and franchise fee revenues while minimising owned real estate holdings.   Despite the exclusivity agreement, Hyatt cautions that there is no certainty a transaction will materialise or what its terms might be. The company has clarified that it will refrain from further public comment unless a definitive agreement is reached.   Regulatory Compliance   As part of federal securities law requirements, Hyatt, which currently holds a 9.99% stake in Playa’s outstanding shares, has amended its Schedule 13D filing with the U.S. Securities and Exchange Commission to disclose these ongoing discussions.   If successful, the deal could significantly enhance Hyatt’s presence in the all-inclusive resort market, adding new revenue streams and bolstering its global footprint in key leisure markets. With Playa’s established reputation as one of the world’s strongest operators of all-inclusive resorts, this potential acquisition could represent a strategic leap for Hyatt in capturing a growing segment of the hospitality industry.   Looking Ahead   As discussions continue, industry analysts and stakeholders will closely monitor developments. A definitive agreement would signal Hyatt’s confidence in Playa’s operational strength and the value it could bring to Hyatt’s asset-light strategy. For now, the focus remains on due diligence and mapping a path forward that aligns with Hyatt’s growth objectives.  

In a groundbreaking development for the hospitality industry, Holoconnects, a leading provider of 3D holographic solutions, has partnered with Mews, a cloud-native hospitality management platform, and CIC Hospitality, a prominent hotel operator in the Nordics, to unveil an AI-powered holographic front desk avatar. This innovative solution, developed in collaboration with RAVATAR, combines cutting-edge AI and holographic technology to deliver lifelike, real-time interactions with hotel guests.   A Seamless Blend of Innovation and Hospitality   The holographic avatar, hosted within Holoconnects’ Holobox, offers a high-resolution 4K, lifesize 3D representation of a CIC Hospitality employee. Guests can check in, check out, generate room keys, make dinner or spa reservations, and even book additional rooms by interacting with the avatar.   Powered by the RAVATAR AI Avatar Platform, the avatar engages in natural, human-like conversations, offering a seamless experience. For more complex inquiries, guests can be connected live to a CIC Hospitality employee in Oslo, ensuring personalised service at every step.   By integrating with Mews’ advanced hotel management system, the avatar automates administrative tasks such as bookings and check-ins. This allows hotel staff to focus on delivering bespoke experiences, further enhancing guest satisfaction.   Industry Leaders on the Cutting Edge of Technology   The launch reflects a shared vision of innovation: Matthias Tanski, CEO of CIC Hospitality, stated, “This launch underscores CIC Hospitality’s commitment to leveraging innovative technology to transform guest experiences. We are thrilled to explore how this holographic avatar can reshape hospitality.”   André Smith, CEO of Holoconnects, highlighted the potential impact: “This is a transformative step forward for the hospitality sector. It’s not just about convenience; it’s about elevating guest satisfaction.”   Matt Welle, CEO of Mews, remarked, “We are dedicated to solutions that create remarkable guest experiences. This collaboration with Holoconnects is already freeing up staff to focus on personalising guest stays.”   Ruslan Synytskyy, CEO of RAVATAR, added, “Bringing lifelike avatars into real-world hotel settings sets a new benchmark for service innovation.”   A Future Driven by Feedback and Refinement   The launch at Aiden by Best Western Lolland is just the beginning. Feedback from guests and industry professionals will drive improvements, with a focus on expanding features, reducing response times, and enhancing user experiences.   Holoconnects’ broader portfolio, including the Holobox Mini and Hologrid, has applications across multiple industries, from travel to healthcare and retail. This first deployment in hospitality marks a bold step towards integrating immersive, interactive technologies into everyday experiences.   Transforming Hospitality, One Hologram at a Time   The AI-powered holographic front desk avatar redefines guest interactions, blending the convenience of automation with the warmth of personalised service. As CIC Hospitality, Holoconnects, Mews, and RAVATAR continue to innovate, the hospitality landscape is set to become even more dynamic, efficient, and guest-focused.  

Nestled in the heart of Sóller’s picturesque central plaza on the beautiful island of Mallorca, Hotel Sóller is a charming blend of tradition and modernity. This lovingly restored 1890s Mallorcan manor, with its original beams and classic architectural features, now boasts all the contemporary amenities today’s travellers expect. However, behind its seamless service lies a tech-driven transformation that has elevated the guest experience while simplifying operations.   Freeing Time for What Matters Most   For General Manager, Maria Martinkova and her team, the journey to achieving operational efficiency and guest satisfaction has been a revelation. Before adopting Cloudbeds, Maria admits the team was bogged down with repetitive administrative tasks like guest registration, coordinating communication across platforms, and managing cleaning schedules. “We were so focused on the work behind the scenes that it left us with less time to truly connect with our guests,” she recalls.   Additionally, compiling reports, tracking performance metrics, and making data-driven decisions were time-consuming challenges. The hotel needed a solution that could streamline operations, secure data management, and provide actionable insights.   Streamlining with Smart Solutions   After extensive research into various systems, Maria found herself frustrated by outdated, overly complex options. Enter Cloudbeds, a user-friendly platform that not only simplified daily operations but also allowed the team to refocus on creating memorable guest experiences.   “Cloudbeds is so easy to use,” Maria says. “We try to automate where it makes sense, so we can spend time on what really matters.” Routine tasks such as guest communication and pre-arrival coordination are now handled seamlessly, thanks to Cloudbeds’ integration with Duve, a guest experience platform. The result? Streamlined communication, automated updates, and the ability to offer personalised upselling opportunities-all contributing to a more bespoke guest experience.   Data-Driven Insights and Smarter Pricing   Perhaps one of the biggest game-changers for Hotel Sóller has been Cloudbeds’ dynamic pricing system. This tool automatically adjusts room rates based on real-time data, including competitor pricing, occupancy rates, and revenue trends. “I used to spend hours checking competitor rates and updating pricing manually. Now, I can leave the system to handle it,” Maria explains. “Sometimes, it updates prices 100 times a day to ensure we’re always competitive.”   This automated pricing strategy, coupled with Cloudbeds’ centralised platform, ensures decisions are grounded in reliable data. Reporting is straightforward, and the property’s online visibility has significantly improved, thanks to a bespoke, SEO-friendly website powered by Cloudbeds Websites. Designed to drive direct bookings, the site ensures a seamless user experience that converts casual browsers into confirmed guests.   From Technology to Hospitality   The transformation at Hotel Sóller isn’t just about efficiency-it’s about reconnecting with the essence of hospitality. With more time to focus on guests and their needs, Maria and her team have enhanced the personal touches that make the hotel truly special. “Technology has helped us create more meaningful interactions,” she says with a smile.   As the hotel industry evolves, Hotel Sóller stands as a shining example of how tradition and innovation can work hand-in-hand, creating unforgettable stays for guests while empowering staff to deliver excellence.

IHG Hotels & Resorts has unveiled the Shanghai Snow World Hotel, a landmark addition to its Vignette Collection, known for offering one-of-a-kind hotel experiences in unforgettable destinations. Located within the Guinness World Records-certified “World’s Largest Indoor Ski Facility”- the Shanghai L+SNOW Indoor Skiing Theme Resort – the property features 272 rooms and 17 suites, granting guests seamless access to over 90,000 square meters of authentic, year-round indoor snow. This opening marks the first newly constructed Vignette Collection property in China and underscores IHG’s growing presence in the burgeoning ‘ice and snow’ tourism market. The Shanghai Snow World Hotel operates alongside the Crowne Plaza Shanghai Snow, both part of the Shanghai L+SNOW Indoor Skiing Theme Resort, a cutting-edge development responding to China’s rising demand for winter-themed hospitality, which has grown by 38% annually, according to the China Tourism Academy. A Nordic-Inspired Ski Retreat The Shanghai Snow World Hotel brings a Nordic-inspired blend of tranquility and vitality to guests. Conveniently located just 30 km from Shanghai Disney and Pudong Airport, the property caters to both avid skiers and snow enthusiasts. Highlights include: Direct slope access to skiing facilities, water parks, and a professional ice rink, four distinctive dining venues, including the top-floor Teppanyaki and The Peak, offering panoramic views of the indoor winter wonderland, eight versatile meeting rooms on the third floor, ideal for corporate and private events, complemented by a pre-function area for themed gatherings and relaxation and fitness amenities, including a state-of-the-art gym and an indoor heated pool.   A Milestone for Vignette Collection The Shanghai Snow World Hotel exemplifies the rapid expansion of the Vignette Collection. Just three years after its launch, the brand has reached 19 operational properties worldwide, with 34 more in the pipeline. These include notable projects such as NOKU Maldives, CIEL Tower (set to be the world’s tallest hotel in Dubai), and the historic RIHGA Royal Hotel Osaka.   Tom Rowntree, Vice President of Luxury & Lifestyle Brands at IHG Hotels & Resorts, commented: “Shanghai Snow World Hotel epitomises the unique spirit of the Vignette Collection. With properties like this, we merge future-forward innovation with rich histories, offering distinctive experiences for every guest. The Vignette Collection continues to grow as a family of hotels that combine individuality, character, and memorable stays in iconic destinations.”   As the Vignette Collection progresses toward its goal of 100 properties in 10 years, Shanghai Snow World Hotel sets a benchmark for blending innovation, luxury, and unforgettable guest experiences in an extraordinary setting.  

Engine, the modern travel platform revolutionising business trip booking and management, has announced a series of powerful new features aimed at helping hotels fill vacancies and increase visibility among business travellers. These updates are part of Engine’s Partner Hub, a comprehensive solution designed to drive bookings and loyalty within the highly competitive business travel market.   The Partner Hub connects hotels directly with more than 900,000 business travellers using Engine, providing advanced analytics and tools for optimising performance. Among the newly launched features are:   Deals: A tool for launching targeted last-minute discount offers to attract business travellers and maximise occupancy.   Property Spotlight: A bidding feature that enables hotels to secure premium placement in search results, driving visibility and traffic, especially during occupancy dips.   2X Rewards: An incentive program offering double Engine Rewards to encourage travellers to choose a preferred property over competitors.   Group RFP Management Tools: A dashboard tailored for hotel chains and property management groups (PMGs) to streamline group booking proposals, enhance organisation, and improve win rates for group business.   Florent Silve, EVP of Supply and Strategy at Engine, emphasised the platform’s role in simplifying operations and driving consistent bookings: “We understand that attracting business travellers can be challenging for hotels. Partner Hub is built to be a strategic ally, providing analytics, insights, and tools that empower hotels to thrive in the small business travel market-a largely untapped segment. Our latest features are designed to help hotels optimise midweek bookings, enhance guest experiences, and increase their appeal to business travellers.”   Boosting Conversions and Performance   The features are already showing measurable results. Hotels offering same-day cancellation policies have seen a 68% increase in click-to-book conversion rates, while those leveraging premium placement in Engine’s search results experience 24% more bookings compared to lower-ranked properties.   Partner Hub users now have access to tailored solutions for midweek travel, a period when vacancies are typically highest. With tools like targeted offers and advanced placement opportunities, Engine enables hotels to tap into a highly motivated audience of small business travellers.   Hotels interested in enhancing their performance and capturing this demand can access the Partner Hub through Engine’s platform. By combining data-driven insights with practical tools, Engine continues to transform the landscape of business travel management.  

Alrajhi Bank has partnered with Marriott Bonvoy, Marriott International’s award-winning global travel programme, to unveil the new Marriott Bonvoy Alrajhi bank Credit Card in Saudi Arabia. This co-branded Visa Infinite credit card promises unique travel benefits, rewards, and experiences for Saudi citizens and residents, providing the opportunity to earn Marriott Bonvoy points on every purchase.   The card is tailored to meet the needs of frequent travellers, offering benefits such as Gold Elite Status with Marriott Bonvoy. This status enhances stays at participating hotels, including over 40 properties in Saudi Arabia from iconic brands like The Ritz-Carlton, St. Regis, and Courtyard by Marriott. Cardholders can also unlock Platinum Elite Status by consolidating their travel and daily spending on the card, along with earning bonus free night awards.   Other travel perks include access to over 1,200 airport lounges worldwide and the ability to transfer Marriott Bonvoy points to more than 40 global airline partners. Additionally, new cardholders can enjoy double points for airline purchases until 30 June 2025. Points earned can be redeemed for hotel stays, airline miles, or exclusive experiences through the Marriott Bonvoy Moments programme.   To celebrate the launch, eligible cardholders can earn up to 125,000 Marriott Bonvoy bonus points by meeting spending thresholds, along with bonus points for Marriott hotel stays and international purchases.   Majid Al-Rajhi, General Manager of Retail Banking at Alrajhi bank, said: “We are thrilled to partner with Marriott Bonvoy to introduce this innovative Visa Infinite credit card. It reflects our dedication to offering customers exceptional rewards and personalised financial solutions that align with their travel aspirations.”   Sandeep Walia, COO for Middle East & Luxury, Marriott International, added: “This card provides our members in Saudi Arabia with more opportunities to explore the world while gaining meaningful benefits and inspiring travel experiences. We are excited to collaborate with Alrajhi bank and Visa to deliver seamless, personalised services.”   Ali Bailoun, Visa’s Regional General Manager for Saudi Arabia, Bahrain, and Oman, remarked: “This partnership leverages Visa’s global reach and cutting-edge technology to deliver a rewarding and secure payment experience for cardholders, enhancing their travel and lifestyle journey both locally and internationally.”   Eligible customers can apply for the Marriott Bonvoy Alrajhi bank Credit Card through the Alrajhi bank app or by visiting one of over 500 branches across the Kingdom.

In a move to modernise its guest experience, the family-owned Hotel Simmerlwirt in Tyrol, Austria, has partnered with Mews, a leading hospitality cloud platform. The collaboration aims to bring seamless automation to Simmerlwirt’s Apartments by Simmerlwirt properties, enhancing efficiency and convenience for both guests and staff.   Nestled in the breathtaking Austrian Alps, Hotel Simmerlwirt has long been a favourite for visitors seeking year-round mountain adventures, from skiing in the winter to paragliding in the summer. Despite its idyllic, traditional setting, the hotel is looking firmly to the future with the adoption of digital technologies such as embedded payments and mobile keys.   “We spoke with a lot of PMS providers, and Mews was our clear favourite when it comes to modernising guest and staff experiences,” said Simon Seisl jun., Senior Business Development Manager at Hotel Simmerlwirt. “Having a single platform that handles all our core operations was a top priority for us. It allows our team to work more efficiently and confidently, with high-quality support always available when needed.”   The digital transformation centres on providing guests with a smoother, more consistent experience. Digital conveniences like online check-in and mobile keys, accessible directly via a smartphone browser without requiring additional apps, are central to this effort.   A standout feature is the Mews Digital Key, which operates via secure Bluetooth. The key can be shared with guests using platforms like WhatsApp or iMessage, requiring no logins. Importantly, the system updates automatically, revoking access rights the moment a guest checks out. This simple yet sophisticated technology not only saves time for guests but also streamlines operations for staff.   “We always love to see innovation, particularly in areas where hospitality often clings to traditional methods,” said Matt Welle, CEO of Mews. “Forward-thinking brands like Simmerlwirt are better equipped to meet changing guest expectations while building more dynamic, successful businesses-both in terms of revenue and the experiences they offer.”   For Simmerlwirt, this shift represents more than just a technological upgrade; it’s about reimagining the guest journey in a way that blends modern convenience with the charm of the Alps. Whether it’s unlocking a room with a tap or checking in from the comfort of home, guests can now look forward to a holiday that’s as seamless as it is memorable.  

Sciative Solutions, a pioneer in AI-driven revenue optimisation, has introduced ZettaPrice, a cutting-edge Revenue Management System (RMS) designed specifically for the hospitality industry. The announcement marks a significant leap for hotels, villas, and homestays looking to optimise pricing strategies and maximise Revenue per Available Room (RevPAR).   Following a successful track record of delivering 15% to 40% growth across industries such as airlines, luxury coaches, and consumer retail, Sciative is now bringing its expertise to the hospitality sector. “The hospitality industry has transformed post-pandemic, with unpredictable booking trends becoming the norm,” said Dr. Anshu Jalora, Founder and Managing Director of Sciative Solutions. “ZettaPrice is our answer to these challenges. It blends AI-powered insights with human expertise to ensure hotels can stay agile, responsive, and profitable.”   Tackling Industry Challenges   Unlike traditional RMS tools, which are often costly or overly complex, ZettaPrice is tailored to meet the needs of small and mid-sized hotel chains. “Hotels today face sudden demand surges and an increasing need to deliver personalised guest experiences. We designed ZettaPrice to address these hurdles while keeping it accessible to a wide range of businesses,” Dr. Jalora explained.   Key Features of ZettaPrice: At the heart of ZettaPrice lies AI-powered demand forecasting. By analysing historical sales, market trends, and customer behavior, the system offers precise demand predictions to refine pricing strategies. Other standout features include:   Real-Time Pricing Automation: Automatically adjusts room prices based on demand, with alerts via email or WhatsApp for unusual booking patterns.   Competitive Benchmarking: Monitors competitors in real time to keep pricing competitive.   Virtual Inventory Nesting: Optimises room inventory, offering premium rooms at base prices during low-demand periods.   Human-in-the-Loop Framework: Balances automation with human oversight, enabling managers to adjust strategies based on their goals.   “ZettaPrice handles the heavy lifting of daily pricing adjustments while empowering revenue managers to make strategic decisions,” said Vijeta Soni, Co-Founder and CEO of Sciative Solutions. “This balance allows hotels to stay ahead of market trends while retaining control over their revenue strategies.”   A Strategic Partner for Hoteliers   Research by Sciative, which engaged over 200 industry stakeholders, highlighted an urgent need for accessible, effective revenue management solutions. ZettaPrice was developed with this feedback in mind. Its simple, user-friendly interface enables even smaller properties to optimise their revenue in a challenging and unpredictable market.   “ZettaPrice is more than a tool; it’s a strategic partner that unlocks the full potential of data while streamlining operations,” Dr. Jalora said. “We’re proud to bring our proven expertise to the hotel industry and help hoteliers achieve sustainable growth.”   With its launch, ZettaPrice is set to redefine how hotels approach revenue management, offering a practical, innovative solution that empowers businesses to thrive in an ever-changing landscape.

In an exciting development for the boutique hospitality industry, Lark Hotels has joined forces with Life House to form a strategic joint venture, positioning Lark as the premier boutique brand and management company for independent-spirited hotels across North America with fewer than 150 keys.   This partnership brings together a family of distinguished brands, including Lark Hotels, Life House, AWOL, Blind Tiger, and Bluebird by Lark, offering hotel owners and developers a diverse range of options. Whether choosing to align with one of these brands or remain independent, owners can now benefit from an exceptional management platform, robust distribution systems, and loyalty programs.   Supporting Owners, Creating Exceptional Experiences   The joint venture aims to empower hotel owners and developers who are inspired to craft unique guest experiences while delivering strong returns on investment. With a best-in-class management platform, Lark and Life House are set to provide unparalleled support for properties of all styles and sizes.   A Growing Footprint   Together, the combined portfolio will encompass nearly 100 independent-spirited properties spanning the continental United States, Hawaii, and Mexico. From cosy boutique escapes to stylish destinations, the partnership will cater to a wide array of travellers seeking unique stays.   A Bright Future Ahead   With this collaboration, the companies are poised to redefine boutique hospitality, creating exceptional experiences for guests and unparalleled opportunities for hotel owners.  

The hospitality industry is set to benefit from a groundbreaking partnership between Avalon Antfor Software and HiJiffy, combining Avalon’s trusted multi-hotel Property Management System (PMS) with HiJiffy’s cutting-edge AI concierge technology.   With Avalon already a preferred choice for hotel chains across ten countries, including Portugal, and HiJiffy leading the way in AI-powered guest communication, this collaboration promises to transform the guest journey while boosting hotel revenue.   Personalised Communication   Hotels can now effortlessly sync reservation details from Avalon’s PMS with HiJiffy’s AI platform, enabling smart, tailored WhatsApp campaigns. From warm welcome messages to personalised upselling offers, the integration ensures communication hits the right note at the right time.   Round-the-Clock Assistance   Gone are the days of long waits for answers. Guests receive instant responses to 90% of their queries through HiJiffy’s AI, with the option to escalate seamlessly to hotel staff when needed.   Effortless Guest Services   From digital check-ins to making housekeeping requests, guests can now access essential services directly through WhatsApp, making their stay smoother and more convenient than ever before.   Benefits for Hotels and Guests   For hotels, the partnership simplifies operations, centralises communication, and unlocks new upselling opportunities. For guests, it delivers faster responses, improved convenience, and a truly elevated experience.   Operating not just in Portugal but across the globe, Avalon and HiJiffy are leading the charge in reshaping hotel operations and guest interactions. With this partnership, the guest journey has never been more seamless or engaging. 

INTEREL, in partnership with Heraklio, is proud to announce the successful deployment of its innovative EOS solution at the Ibis Dunkerque Centre hotel. Located in the heart of Dunkerque, this modern and welcoming property now benefits from cutting-edge smart energy management technology, furthering its commitment to guest comfort and operational efficiency.   The EOS solution, featuring wireless window and door sensors, seamlessly integrates into the hotel’s infrastructure to optimise energy performance while ensuring a comfortable stay for guests. Despite the challenges of peak season, the installation was completed without disruption, demonstrating the effectiveness of INTEREL’s technology and Heraklio’s project management expertise.   Heraklio, founded by experts in energy management systems and connected solutions for the hospitality industry, brought its specialised knowledge to the project. Together with INTEREL, the team ensured a smooth transition to a smarter, more efficient energy system.   The Ibis Dunkerque Centre is now equipped to lead by example, showcasing how hotels can embrace sustainable practices without compromising the guest experience. This collaboration is a testament to INTEREL’s mission to create intelligent and sustainable environments by connecting utilities, things, and people through its advanced technology ecosystem.   As INTEREL and Heraklio continue to drive innovation in the hospitality industry, they look forward to empowering more hotels to manage resources more efficiently and contribute to a more sustainable future.  

Hyatt Hotels Corporation and The Venetian Resort Las Vegas have announced an exciting long-term licensing agreement, allowing the iconic luxury property on the Las Vegas Strip to be bookable through Hyatt’s platforms, including Hyatt.com and the World of Hyatt mobile app.   World of Hyatt members and eligible meeting planners will enjoy the opportunity to earn and redeem loyalty points on qualifying stays at The Venetian Resort. Members can also earn credit toward the Brand Explorer Award and, for elite members, take advantage of additional on-property benefits. This partnership underscores Hyatt’s commitment to offering greater choice and rewarding travel experiences for its loyalty members.   “Las Vegas remains a top destination for our World of Hyatt members and group business customers, with demand surpassing pre-pandemic levels,” said Mark Vondrasek, Chief Commercial Officer of Hyatt. “This licensing agreement adds 7,000 luxurious suites and 2.25 million square feet of meeting space to our portfolio, enhancing our ability to offer extraordinary experiences in this vibrant city.”   The Venetian Resort, home to two luxury hotels-The Venetian and The Palazzo-is celebrated as the only all-suite resort on the Strip. Combining the romantic charm of Venice with the high-energy allure of Las Vegas, the property provides a feast for the senses. Guests can enjoy picturesque canals, gondola rides, world-class entertainment like the revolutionary Sphere at The Venetian, and award-winning dining from culinary legends including Wolfgang Puck and Thomas Keller.   Patrick Nichols, President and CEO of The Venetian Resort Las Vegas, highlighted the property’s innovative spirit. “We continue to lead the way on the Strip, redefining luxury and guest experiences. From reimagined suites to collaborations with renowned chefs, we’re thrilled to partner with Hyatt to connect with a broader audience and offer even more value to our guests.”   Following a $1.5 billion investment, The Venetian’s suites have been redesigned with inspiration from the Venetian Carnival, offering the largest accommodations on the Las Vegas Strip. Whether enjoying the romantic Grand Canal or indulging in The Palazzo’s sleek, modern elegance, guests can expect an unforgettable escape.   This partnership also signals future collaboration in the MICE (meetings, incentives, conferences, and exhibitions) space, leveraging the strengths of both Hyatt and The Venetian Resort. Additionally, elite Venetian Rewards members will soon enjoy enhanced benefits within the World of Hyatt programme, further enriching their travel and stay experiences.   With this transformative agreement, Hyatt and The Venetian Resort Las Vegas are setting a new benchmark for luxury travel, offering unparalleled experiences that blend timeless charm with modern sophistication.

The Fielding Hotel, a charming boutique property nestled in the heart of London’s iconic Covent Garden, has taken a significant step into the digital age by implementing the mycloud PMS, a state-of-the-art cloud-based property management solution. This move marks a transformative moment for the historic hotel, which blends 18th-century inspiration with cutting-edge technology to enhance efficiency and guest satisfaction. Before adopting mycloud PMS, The Fielding Hotel managed its operations manually and relied on a single online travel agency (OTA) for bookings. Now, with the innovative platform in place, the hotel can handle reservations across multiple channels, streamline daily operations, and deliver seamless guest experiences-all while maintaining its reputation as a competitively priced gem amidst London’s cultural landmarks. “We’re thrilled to integrate mycloud PMS into our operations,” said Mr. Sajaad Khan, General Manager of The Fielding Hotel. “This system not only simplifies how we manage bookings and guest services but also ensures we can provide an exceptional experience that reflects the charm and heritage of our property. With mycloud PMS, we’re now able to connect with customers across multiple booking platforms and meet their needs more effectively.” The mycloud PMS solution comes packed with features, including a Web Booking Engine and integration with Siteminder for OTA management. These tools enable The Fielding Hotel to efficiently manage inventory and pricing across various OTAs, as well as expedite check-in and check-out processes. The system’s flexibility means the hotel can manage operations from virtually anywhere in the world, making it a valuable asset in today’s dynamic hospitality landscape. “This collaboration underscores the transformative power of cloud-based technology in the hospitality industry,” said Mr. Deepak Chauhan, Vice President at mycloud Hospitality. “We’re proud to support The Fielding Hotel in its journey towards digital transformation. In a highly competitive market like London, our platform empowers hoteliers to simplify operations, elevate guest experiences, and drive business growth.” With its real-time reporting, intuitive interface, and integration capabilities with over 200 third-party tools, mycloud PMS has become a trusted solution for hotels worldwide. By prioritising simplicity, scalability, and functionality, the platform allows properties like The Fielding Hotel to focus on what matters most: providing outstanding guest experiences while boosting revenue and reducing costs. As The Fielding Hotel embraces this innovative system, it signals a future-ready approach to hospitality that honours its historic roots while setting a new standard for boutique accommodation in London.  

Crypto.com has announced an industry-first partnership with ALL-Accor Live Limitless, the renowned loyalty programme and booking platform for the global hospitality group Accor. This innovative collaboration allows Crypto.com users to convert their cryptocurrency holdings directly into ALL Reward points via the Crypto.com App.   Initially rolling out in the UK, EU, and Switzerland, the scheme will enable users to exchange over 20 supported cryptocurrencies, including Bitcoin (BTC), Ethereum (ETH), and Cronos (CRO), into points that can be used for stays and experiences at more than 5,600 Accor hotels worldwide.   Eric Anziani, President and COO of Crypto.com, hailed the partnership as a significant step forward for both companies. “Our mission has always been to make crypto accessible and practical for everyday use,” he said. “This collaboration with ALL is a landmark achievement. It not only bridges the gap between digital currencies and travel but also provides our users with a seamless way to enhance their travel experiences. We’re equally thrilled about the potential to allow ALL members to convert their loyalty points into crypto in the future.”   Mehdi Hemici, Chief Loyalty and E-commerce Officer at Accor, echoed the enthusiasm. “This pioneering partnership brings an exciting new dimension to our ALL loyalty programme. With just a few taps, Crypto.com users can transform their crypto holdings into unforgettable stays and experiences across our extensive portfolio of hotels in 110 countries. This is about creating more opportunities for our guests to enjoy the world of Accor.”   To celebrate the launch, Crypto.com is offering an exclusive perk: users will receive 10% CRO cashback on any crypto-to-loyalty point conversions for a limited period. The process is straightforward; users simply enter their ALL membership number into the Crypto.com App and convert their crypto holdings seamlessly.   This game-changing partnership represents a bold step forward in blending the worlds of cryptocurrency and hospitality, opening up new avenues for travellers and crypto enthusiasts alike.

HotelREZ Hotels & Resorts has proudly launched its new consumer-focused website, Best Loved Hotels, marking a significant step into the B2C market. Designed to inspire both corporate and leisure travellers, Best Loved Hotels redefines the experience of discovering independent, unique, and charming accommodations.   The platform reflects HotelREZ’s commitment to connecting travellers with extraordinary stays, offering curated properties that go beyond the ordinary. Whether planning a corporate retreat or a leisurely getaway, Best Loved Hotels simplifies the journey, helping guests uncover accommodations that align with their preferences and aspirations.   With this launch, HotelREZ reinforces its position as a market leader in hotel representation and distribution, bringing its legacy of quality and personalised service directly to travellers. This innovative platform promises to make adventure planning seamless, catering to the diverse needs of global travellers while celebrating the individuality of independent hotels.

Novotel, in collaboration with the World Wide Fund for Nature (WWF) and ALL-Accor’s loyalty program has launched an innovative initiative allowing guests and loyalty members to actively contribute to ocean conservation. Through the ALL x Dift platform, members can now donate their Reward Points to support the Blue Panda, WWF France’s pioneering research vessel dedicated to protecting the Mediterranean’s fragile ecosystems.   This partnership is part of Novotel’s three-year agreement with WWF, announced in June 2024, to advance science-driven conservation efforts and promote sustainable practices across its 590+ hotels globally. The initiative empowers ALL members to transform their loyalty rewards into meaningful contributions to protect marine biodiversity and combat threats like plastic pollution, overfishing, and ghost fishing gear.   Protecting the Mediterranean: A Biodiversity Hotspot Under Threat   The Mediterranean, though covering less than 1% of the world’s oceans, is home to 10% of all known marine species. However, this biodiversity hotspot faces immense challenges, including the annual discharge of 600,000 metric tons of plastic waste, unsustainable fishing practices, and the impacts of marine traffic. Since 2019, the Blue Panda has been at the forefront of addressing these issues through scientific research, awareness campaigns, and advocating for marine protection policies.   Jean-Yves Minet, Global Brand President for Novotel, emphasised the importance of the partnership, saying: “This year, Novotel signed a three-year partnership with WWF to support the protection and preservation of the ocean through science-based action, conservation projects, and technical expertise. Partnering with WWF and Dift enables us to give our guests and ALL members the opportunity to transform their loyalty into a meaningful contribution to ocean preservation. Every loyalty point donated is a step towards protecting marine ecosystems for future generations.”   A Call to Action for Sustainability   Since launching the ALL x Dift platform in September 2023, ALL members have donated over 11 million Reward Points to support global causes. This new collaboration with WWF adds another impactful dimension, turning hotel stays into opportunities for guests to support marine conservation directly.   “This initiative reflects Novotel’s commitment to creating positive change,” Minet added. “Through ALL, we are empowering our members to take meaningful action, making every stay count toward a better future for our oceans and the planet.”   With this program, Novotel and WWF aim to inspire collective action, proving that even small contributions can lead to significant positive impact for marine ecosystems and future generations.

In a major breakthrough for independent hotels worldwide, Visito, a leading conversational AI platform, has announced surpassing two million guest interactions in 2024. Operating in over 15 countries and engaging travellers from more than 140 nations, Visito is transforming hospitality by automating guest communications and streamlining operations.   The platform enables independent hotels to resolve 97% of guest inquiries across popular channels like WhatsApp, Instagram, and Messenger, significantly reducing operational costs while boosting guest satisfaction. With its seamless integration into leading property management systems, Visito empowers hotels to handle high volumes of messages, automate repetitive tasks, and overcome language barriers-all with minimal human intervention.   “This milestone is a reflection of the growing need for innovative AI solutions in hospitality,” said Pormer Sarram, CEO of Visito. “Our mission has always been to equip hoteliers with tools that simplify operations and enhance guest engagement. Reaching two million interactions this year showcases the trust our partners place in us and the tangible impact of conversational AI on the guest experience.”   Visito’s platform not only improves efficiency but also drives direct bookings, helping independent hotels build stronger connections with their guests. By handling everything from real-time inquiries to language translations, the platform ensures a seamless guest journey from pre-arrival to post-stay.   Currently serving over 150,000 guests globally, Visito continues to expand its footprint, offering hoteliers in 15+ countries an edge in delivering personalised and responsive service. As the demand for AI-driven communication tools in the hospitality sector grows, Visito remains at the forefront, revolutionising how independent hotels interact with their guests.

In a city renowned for its innovation and vibrancy, The George, a state-of-the-art hospitality destination, is redefining luxury and connectivity with the deployment of DZS FiberLAN technology. Opened earlier this year, The George has quickly become a sought-after venue for locals and visitors alike, thanks to its seamless integration of advanced communication systems powered by Gigabit Passive Optical Networking (GPON) technology. This revolutionary infrastructure, implemented in partnership with Israel-based tech firm RFC, serves as the backbone of The George’s operations, delivering lightning-fast gigabit services to every corner of the property. From guest rooms and meeting spaces to restaurants and entertainment venues, the FiberLAN network ensures that every aspect of the guest experience is supported by robust, reliable, and environmentally friendly technology.   “Our mission at The George is to redefine the hospitality experience,” shared Eyal De Leeuw, Head of Brand, Partnerships, and Community. “With DZS’s FiberLAN technology, we’re able to bring that vision to life. Whether it’s extending mobile connectivity to large-screen TVs, managing transactions across our restaurants and bars, or enhancing our world-class security systems, this technology empowers us to offer guests an unparalleled experience. We truly believe The George represents the future of hospitality.”   The George offers a blend of luxury and versatility, featuring 170 rooms, including 37 designed for extended stays, as well as fine dining, meeting facilities, coworking spaces, and relaxation centers. Each element is underpinned by DZS’s next-generation network, which combines Velocity V1 Network Edge Access platforms, FiberLAN Business Gateways, and WiFi 6 units to deliver seamless, high-speed connectivity.   Scott St. John, Chief Customer Officer at DZS, praised the partnership: “The George is setting a new standard for hospitality, and we’re thrilled to be part of their journey. Working closely with RFC, we’ve delivered a communications solution that not only meets their complex networking needs but also positions them to replicate this success in other locations globally.”   For RFC CEO Rami Falach, The George presented a unique opportunity. “The scope of this project, with its diverse communications needs and forward-thinking approach, made it a perfect match for DZS FiberLAN. The technology’s flexibility, scalability, and security have been instrumental in bringing this vision to life. We’re proud to have played a role in creating a network that will support The George’s innovation for years to come.”   As Tel Aviv’s dynamic energy continues to draw global attention, The George is not just a hospitality venue-it’s a glimpse into the future of how technology can elevate guest experiences.  

Intellect Data Systems Arabia Limited (IDS Next), a leading innovator in smart hospitality solutions, has officially been acknowledged by the Zakat, Tax and Customs Authority (ZATCA) as a certified provider of Phase 2 E-Invoicing solutions in the Kingdom of Saudi Arabia (KSA). This milestone highlights IDS Next’s pivotal role in supporting the Kingdom’s ongoing digital transformation initiatives.   Pioneering Digital Transformation with Key Implementations   As part of this recognition, IDS Next launched its first Phase 2 E-Invoicing implementation at Cloud City Hotel in Al Baha, KSA, earlier this month. The deployment of the company’s FortuneNext on-premise hospitality solution marks a significant step forward in enabling seamless compliance with KSA’s evolving tax regulations.   Additionally, the company successfully implemented its FX Cloud Suite for Karan Gulf Services Company in Jubail, KSA, in November 2024. This achievement underlines IDS Next’s ability to deliver scalable, tailored solutions to diverse businesses across Saudi Arabia, reinforcing its growing presence in the region.   These initial rollouts serve as benchmarks for broader adoption of IDS Next’s advanced e-invoicing solutions. The systems are designed to enhance operational efficiency, ensure compliance with national tax requirements, and integrate smoothly with the Kingdom’s digital business framework.   Commitment to Saudi Arabia’s Vision   Rajesh P Yadav, Chief Revenue Officer at IDS Next, highlighted the company’s focus on compliance and innovation: “We are proud to support businesses in meeting KSA’s tax regulations while driving operational efficiency and ensuring seamless integration with the country’s e-invoicing framework.”   Binu Mathews, CEO of IDS Next, echoed this sentiment, emphasising the company’s vision for regional growth: “The ZATCA recognition reinforces our commitment to delivering scalable, high-quality solutions that meet regulatory requirements and fuel business growth. We’re excited to continue enabling the digital transformation of businesses across Saudi Arabia.”   Strengthening Regional Presence   With the opening of a dedicated office in Riyadh and certification under the National Tourism Monitoring Program, IDS Next is poised for sustained expansion in Saudi Arabia. The company’s focus on empowering local businesses aligns seamlessly with the Kingdom’s broader goals of economic diversification and technological innovation under Vision 2030.   By integrating cutting-edge e-invoicing solutions with a deep understanding of regional requirements, IDS Next is setting the stage for businesses in KSA to thrive in a fast-evolving digital landscape.  

IDeaS, a SAS company and a global player in hospitality revenue management solutions, has announced a strategic partnership with Al Habtoor Palace in Dubai to implement its G3 Revenue Management System (RMS).   A Grand Partnership for Revenue Excellence   Nestled in the heart of Dubai along the Dubai Water Canal, Al Habtoor Palace is a beacon of luxury. As a member of the Legend Collection by Preferred Hotels & Resorts, the hotel boasts 182 elegantly designed guest rooms, 52 signature suites, exceptional dining experiences, and the award-winning Silk Spa.   The introduction of IDeaS G3 RMS marks a significant milestone for the hotel, equipping its revenue management team with cutting-edge tools to stay ahead in Dubai’s competitive luxury hospitality market.   Transforming Revenue Management with G3 RMS   The G3 RMS platform, powered by SAS High-Performance Analytics, offers advanced solutions that will enable Al Habtoor Palace to:   Refine Demand Forecasting: Real-time, highly accurate demand forecasts will provide insights at the room type and rate code levels, empowering the hotel to strategically capture the most profitable market opportunities.   Optimise Pricing and Inventory Controls: Dynamic recommendations from G3 RMS will ensure pricing and overbooking strategies are consistently aligned with market demand, maximising revenue per available room (RevPAR).   Leverage Strategic Simulations: The “What-if Analysis” tool allows the hotel to test various scenarios, such as inventory changes, and predict their impact on occupancy, demand, and revenue in real time.   Voices of Leadership   Ibrahim Saba, Principal Sales Director EMEA at IDeaS, expressed his enthusiasm for the partnership: “We are thrilled to collaborate with Al Habtoor Palace and bring our advanced technology to one of Dubai’s premier luxury hotels. This partnership underscores our commitment to helping clients achieve their strategic goals and drive exceptional commercial performance.”   Stefan Radstrom, Complex General Manager at Al Habtoor City, highlighted the system’s importance: “We’re delighted to integrate G3 RMS into our revenue operations. In a fast-paced, competitive market like Dubai’s, this technology will be pivotal in optimising our revenue potential and maintaining our edge in the luxury segment.”   A Regional Focus on Innovation   The partnership with Al Habtoor Palace reinforces IDeaS’ dedication to the Middle East’s thriving hospitality sector, where the company has been a trusted partner for over 20 years. Today, IDeaS supports over 130,000 rooms in the region, reflecting its growing influence in advancing revenue management practices. The rollout of G3 RMS at Al Habtoor Palace is currently underway, paving the way for a future of enhanced profitability and strategic growth for the iconic Dubai property.

Hostaway, a global player in the short-term rental technology industry, has announced a groundbreaking achievement-a record $365 million investment secured in its latest funding round. The financing was led by General Atlantic, with continued backing from existing investor PSG. This monumental milestone highlights Hostaway’s meteoric rise and its unwavering commitment to innovation and customer success over the past decade.   The substantial injection of funds signals an exciting chapter for the company, with plans to accelerate growth and enhance its product offerings on a global scale.   Doubling Down on Innovation and Global Reach   Expanding its international footprint and embracing cutting-edge AI technology has been at the heart of Hostaway’s strategy for over a year. With this new funding, the company plans to scale these efforts dramatically.   Hostaway currently supports property managers in over 90 countries, with a global team delivering exceptional service. Now, the company is set to broaden its horizons by introducing new language capabilities to its platform, ensuring even more personalised experiences for its users worldwide.   Hostaway was also the first property management system (PMS) to integrate ChatGPT, allowing customers to effortlessly generate guest communications and listing descriptions. With General Atlantic’s backing, the company aims to push the boundaries of AI innovation even further, automating and optimising all facets of short-term rental operations.   A key focus will be on enhancing direct booking capabilities, ensuring Hostaway customers benefit from AI-driven optimisations that boost visibility and revenue. As more travellers turn to tools like ChatGPT to plan their holidays, Hostaway is determined to position its customers’ direct booking websites at the forefront of AI-driven search trends.   Paving the Way for Global Growth   Beyond its AI ambitions, Hostaway’s new funding will support its expansion into new markets and languages, making its platform accessible to a broader audience. By next year, the company plans to deliver its services in multiple languages, empowering thousands of property managers globally to engage more effectively with their guests.   Staying True to Its Mission   Despite the transformative potential of this investment, Hostaway remains steadfast in its dedication to its customers and the short-term rental community. The company’s mission is clear: to continually enhance its platform, advocate for the industry, and support its customers’ success.   Hostaway’s CEO expressed gratitude to its customers and investors, stating, “This investment is not just about growth; it’s about reaffirming our commitment to the incredible community of property managers we serve. Together, we’re shaping the future of the short-term rental industry.”   With this record-breaking funding, Hostaway is poised to set new benchmarks in the industry, driving innovation, customer satisfaction, and global reach to unprecedented heights.  

PKFARE, a leading global travel product aggregator, has entered into a strategic partnership with Stayforlong, Europe’s premier hotel booking platform, to enhance accommodation offerings for short and long stays. This collaboration marks a significant milestone for both companies, enabling Stayforlong to expand its inventory and provide travellers with access to a broader selection of competitively priced hotel options.   Strengthening Stayforlong’s Hotel Portfolio   Stayforlong will benefit from PKFARE’s extensive network of over 650,000 hotel properties worldwide, greatly enriching its existing inventory across top global destinations. This partnership integrates PKFARE’s advanced search engine technology and industry-leading hotel mapping solutions, offering users:   Personalised Accommodations: Tailored options that match unique traveller preferences.   Streamlined Booking Experiences: Faster response times and accurate search results through PKFARE’s cutting-edge cache solutions.   Competitive Rates: More budget-friendly options for both short-term and extended stays.   Meeting the Rising Demand for Long-Stay Options   As a platform trusted by over 3 million travellers, Stayforlong is renowned for its extended-stay pricing models and curated portfolio of over 500,000 hotels across 25 countries. By leveraging PKFARE’s robust technology and extensive content, Stayforlong aims to meet the growing demand for flexible, long-stay accommodations.   “As the demand for long-stay accommodations grows, we are excited to enrich our hotel network with abundant, budget-friendly options through our partnership with PKFARE,” said Luis Osorio Solé, CEO and Founder of Stayforlong. “PKFARE’s reliable solutions and competitive rates make them an ideal partner. We look forward to exploring their full suite of services and growing together.”   A Shared Vision for the Future   PKFARE’s Co-Founder and Senior Vice President, Jason Sui, echoed the enthusiasm: “We are proud to support Stayforlong’s impressive growth in the long-stay market across Europe and beyond. As travellers increasingly seek flexible booking options and personalised experiences, we remain committed to expanding our hotel content and advancing our technology to meet evolving demands. Together with Stayforlong, we look forward to delivering exceptional value to travellers worldwide.”   A New Era in Travel Aggregation and Booking   This collaboration exemplifies the evolving nature of travel technology and customer-centric solutions. With PKFARE’s innovative approach and Stayforlong’s commitment to creating memorable travel experiences, the partnership is poised to set new standards in the accommodation booking space. Travelers can look forward to an enhanced booking platform that combines a vast inventory of properties with personalised options, enabling seamless planning for both short getaways and extended stays. This partnership not only strengthens Stayforlong’s market position but also reaffirms PKFARE’s role as a leader in travel aggregation and technology solutions.  

Hyatt Hotels Corporation announced today a landmark partnership with Lindner Hotel Group to debut the Me and All Hotel Flims in Switzerland’s Grisons Alps. This marks a significant milestone for the Me and All Hotels brand, as it ventures beyond Germany for the first time since becoming a standalone brand under Hyatt’s global Lifestyle portfolio.   Scheduled to open soon, Me and All Hotel Flims will be the fifth Hyatt-branded hotel in Switzerland. The property features 73 keys, with a mix of 47 guestrooms and 26 apartments, all set against the stunning alpine backdrop of one of Switzerland’s most beloved year-round destinations. Its prime location near the renowned Flims-Laax-Falera resort, known for its extensive ski slopes and mountain bike trails, makes it a prime destination for leisure travellers and corporate events alike.   A Bold Step in Expansion   “This hotel represents a significant milestone as Me and All Hotels’ first venture beyond Germany, marking an important step in Hyatt’s ambitious expansion plans for the brand,” said Michel Morauw, Managing Director North EAME, Hyatt. “True to the brand’s DNA, Me and All Hotel Flims will serve as a community hub in this vibrant mountain town.”   With six properties currently operating in Germany, the Me and All Hotels brand is poised for rapid growth in Europe. Known for its flexible design, community-centric approach, and lean operating model, the brand offers a versatile solution for both conversions and new builds across urban and resort locations.   An Elevated Alpine Experience   Me and All Hotel Flims is set to redefine hospitality in the region with its focus on immersive experiences, sustainable practices, and vibrant communal spaces:   Culinary Excellence: The hotel will feature an eclectic dining scene combining Swiss, Mediterranean, Lebanese, and Japanese cuisines, emphasising sustainable and locally sourced ingredients.   Dynamic Common Areas: A sun deck with breathtaking mountain views, après-ski entertainment with DJ sets, and interactive masterclasses will make the hotel a lively year-round destination.   Unique Entertainment: The in-house cinema, a multi-purpose venue with state-of-the-art technology, will host movie screenings, events, and meetings.   Wellness and MICE Offerings: The spa and fitness centre, spanning over 9,149 square feet, and flexible conference spaces, including a 1,442-square-foot meeting area, will cater to leisure and business travellers.   A Perfect Match for the Alps   Jörg Lindner, Chairman of the Supervisory Board of the Lindner Hotel Group, expressed his enthusiasm: “Our ambition has always been to see Me and All Hotels beyond Germany’s borders, and we’re thrilled that the brand’s first hotel to open since joining Hyatt will debut in Switzerland. This hotel will offer distinctive culinary experiences, vibrant public spaces, and entertainment options, all anchored by the community-focused spirit of the brand.”   Shaping the Future of Hospitality   “Me and All Hotel Flims exemplifies the brand’s conversion-friendliness, with remarkable flexibility to adapt to both urban and resort destinations to create a space where locals and guests can come together to connect,” said Briana Swift, RVP Development, Northern Europe, Hyatt.   The Me and All Hotel Flims marks the beginning of an exciting new chapter for Hyatt’s Lifestyle portfolio, offering a fresh take on alpine hospitality with its blend of modern convenience, community engagement, and sustainable luxury.  

Minor Hotels, in partnership with Skift, has released a groundbreaking trend report titled “Asset Right: Rethinking the Balance Between Asset-Light and Heavy Strategies.” This insightful report offers hospitality leaders a forward-looking analysis of hotel asset management, providing actionable strategies for navigating the ever-evolving market landscape. The report discusses the strengths and weaknesses of traditional asset-light and asset-heavy models while introducing a hybrid approach-termed “asset right.” This innovative strategy blends the best elements of both models, emphasising operational control, brand integrity, and scalability as key drivers for long-term success. A Proven Strategy for Growth   Minor Hotels has long been a pioneer of the asset-right approach, with nearly 70% of its global portfolio of more than 560 properties either owned or leased. This balanced strategy has positioned the company as a leader in sustainable and strategic growth. With an ambitious target of expanding to 750 hotels by the end of 2026, Minor Hotels continues to leverage its asset-right philosophy to drive value creation across its portfolio. “We’re pleased to collaborate with Skift on this study, which underscores Minor Hotels’ commitment to strategic innovation and sustainable growth,” says Dillip Rajakarier, CEO of Minor Hotels and Group CEO of Minor International. “Our asset-right strategy aligns with our core business philosophy of achieving long-term success through a balanced approach. By maintaining operational control in key areas while leveraging flexible models for expansion, we are able to drive agility, scalability, and value creation across our portfolio.”  Key Highlights of the Report   Strategies for Competitive Edge: Leveraging hotel asset management to stay ahead in a dynamic market.   Brand Consistency: Ensuring uniform brand delivery across franchise and management agreements.   Vertical Integration Benefits: Enhancing brand clarity and property value through ownership models.   Overcoming Growth Challenges: Addressing limitations of asset-light strategies reliant on new contracts.   Maximising Guest Satisfaction: Harnessing the advantages of asset-heavy models to boost property performance.   A Collaboration Rooted in Insight   Drawing from Minor Hotels’ industry expertise and Skift’s research capabilities, the report offers a data-driven exploration of what it takes to thrive in the modern hospitality landscape. It highlights the necessity of adaptability, operational control, and a clear vision for growth in achieving success. A Blueprint for the Future   The asset-right approach is more than a trend; it’s a blueprint for balancing flexibility and stability in the hospitality sector. As Minor Hotels continues its trajectory of expansion, its commitment to innovation and sustainability offers a model for others to follow. This report serves as a valuable resource for hospitality leaders seeking to refine their strategies, optimise asset management, and drive meaningful growth in an increasingly competitive market.  

In the historic heart of Opatija, a town long cherished for its wellness traditions and breathtaking Adriatic views, Hotel Istra is redefining what it means to blend hospitality with health. The hotel has announced an exciting partnership with Gympak, an innovative wellness solutions provider, aimed at enhancing the guest experience with cutting-edge fitness amenities and services.   Known for its elegant charm and warm Croatian hospitality, Hotel Istra is a beloved destination for travellers seeking relaxation and rejuvenation. With 171 tastefully designed rooms offering modern comforts, the hotel has earned its reputation as one of the top three-star accommodations in the country. Now, it’s taking a bold step forward by focusing on health-conscious travellers who crave more than just scenic beauty.   “Our goal has always been to deliver a hotel experience that stays with our guests long after their visit,” says Mateo Nikolovski, Hotel Istra’s Manager. “By partnering with Gympak, we’re creating an environment where wellness isn’t just an option-it’s woven into every aspect of the guest journey.”  Innovative Wellness Offerings   Under its “Active & Healthy” concept, Hotel Istra already offers a diverse range of activities to promote physical and mental well-being. Guests can join yoga or Qi Gong sessions, try underwater cycling, or rent bicycles to explore the enchanting streets and coastline of Opatija. Complementing these activities, the hotel’s dining options emphasise wholesome, healthy meals to ensure a complete revitalising experience.   The collaboration with Gympak brings something entirely new to the table. Guests now have the convenience of borrowing or purchasing workout clothing and using Gympak’s portable training equipment-perfect for staying fit, whether it’s in the privacy of their rooms or while enjoying the natural beauty of Opatija.   “Hotel Istra is an ideal partner for us,” says Linn Örneskog, Sales Europe representative at Gympak. “They perfectly balance tradition with modernity. Together, we’re transforming how hotels support their guests’ lifestyles by seamlessly integrating health and convenience into travel.”   Wellness at the Heart of Opatija   Opatija, often called the Pearl of the Adriatic, has long been a hub for wellness tourism, thanks to its lush gardens, grand villas, and the iconic Lungomare promenade. Hotel Istra’s partnership with Gympak reflects the town’s deep-rooted wellness heritage while catering to the needs of the modern traveller.  Imagine starting the day with a sunrise yoga session overlooking the sea, then heading out for a peaceful bike ride along the Adriatic coastline. Guests can return to their rooms for a quick workout with Gympak’s portable equipment before enjoying a delicious, health-focused dinner. It’s a holistic approach to well-being that goes beyond traditional hotel offerings.   A Broader Hospitality Trend   This initiative underscores a larger shift within the hospitality industry. Hotels are no longer just places to sleep; they’re becoming spaces where travellers can sustain their routines, prioritise health, and create lasting memories. For Hotel Istra, the partnership with Gympak is about more than innovation-it’s about meeting the evolving needs of guests. “We want people to leave feeling inspired, refreshed, and connected-not just to our hotel, but to themselves,” Nikolovski adds.   As wellness tourism continues to grow, Hotel Istra’s collaboration with Gympak sets a benchmark for how hotels can integrate health and hospitality in meaningful ways. Whether it’s a leisurely walk along the promenade or an energising workout, guests can look forward to an experience that combines relaxation, fitness, and the timeless charm of Opatija.  

Hilton is set to significantly increase its footprint in Egypt, announcing plans to open 25 new hotels across the country. This expansion brings Hilton closer to its goal of operating over 40 properties in Egypt, building on its legacy of more than six decades in the region.   The hotel giant has recently signed agreements for over ten new properties, introducing some of its most sought-after brands to the Egyptian market. Highlights include the African debut of Tapestry Collection by Hilton, Egypt’s first Curio Collection by Hilton, and an all-inclusive resort under the Hilton Hotels & Resorts brand.   Among the upcoming openings is the highly anticipated Hilton Cairo Nile Maadi, set to welcome guests in early 2025. Located in the upscale Maadi district of Cairo, the property will offer modern accommodations with sweeping views of iconic landmarks such as the Nile River and the Pyramids, setting a new standard for luxury in the capital.   Carlos Khneisser, Vice President of Development for the Middle East & Africa at Hilton, expressed enthusiasm about the company’s ambitious plans: “Egypt is our longest-standing market in the MEA region, where we’ve been operating for more than 60 years. We are excited to continue building on this legacy as we accelerate our growth. The debut of our lifestyle brands in Egypt marks a significant milestone, allowing guests to immerse themselves in the country’s rich culture and history.”   Strengthening Egypt’s Tourism Appeal   Hilton’s expansion aligns with Egypt’s push to revitalise its tourism sector, offering travelers a diverse range of experiences from lifestyle hotels to all-inclusive resorts. With properties planned in key destinations, Hilton aims to deliver reliable and friendly stays, enhancing the country’s global appeal as a travel destination.   As Hilton progresses with its plans, it reinforces its commitment to providing guests with memorable experiences while contributing to the growth of Egypt’s hospitality industry.  

Lodging Interactive, a global provider in digital marketing and social media engagement solutions for the hospitality industry, has unveiled an innovative Lost and Found service module within its Commingle Social Media Amplified platform. Designed to address a long-standing frustration for both travellers and hotel staff, the new feature streamlines the process of reporting and recovering misplaced items, offering guests an easy, efficient way to reconnect with their belongings.   Simplifying the Process for Guests and Hotels   The Lost and Found module allows guests to submit details about lost items 24/7 via social media channels like Facebook and Instagram, avoiding the inconvenience of phone calls, hold times, and voicemail. Once a report is submitted, hotel teams, such as housekeeping or the front desk, receive immediate notifications, enabling swift follow-ups and a personalised approach to recovering lost belongings.   “Social media is often the first place guests turn to when seeking assistance,” said DJ Vallauri, Founder and CEO of Lodging Interactive. “Integrating a Lost and Found service into these platforms not only meets guest expectations but also strengthens a hotel’s social media presence as a reliable hub for communication and service.”   Enhancing Guest Satisfaction and Hotel Operations   The module is designed to improve guest satisfaction while addressing operational challenges for hotels. By reducing the volume of calls to the front desk and streamlining workflows for staff, hotels can focus on delivering an exceptional guest experience.   Mr. Vallauri emphasised that the traditional lost and found process often leads to frustration and negative reviews. “By simplifying this process, hotels can turn a common pain point into an opportunity to delight guests, boosting satisfaction and encouraging positive online reviews,” he said.   A Commitment to Innovation in Hospitality   Lodging Interactive’s new module underscores its dedication to providing tools that enhance guest engagement and operational efficiency. The Lost and Found service not only showcases a hotel’s commitment to guest-focused solutions but also promotes favourable reviews, vital for maintaining a strong brand reputation in today’s competitive hospitality landscape.   This latest addition to the Commingle Social Media Amplified platform is a testament to Lodging Interactive’s focus on practical, results-driven innovations. By addressing a universal guest need, the company continues to set a standard for technology solutions that elevate the hospitality experience.  

Hub OS is thrilled to join forces with Yurbban Hotels, a brand celebrated for reimagining the urban hotel experience. With its focus on thoughtful design, authenticity, and sustainability, Yurbban Hotels has set a new standard for modern travellers seeking more than just a place to stay.   Yurbban Hotels invites guests to immerse themselves in the true essence of a city-beyond tourist clichés-offering authentic, meaningful experiences. The brand’s philosophy measures luxury not by stars but by its meticulous attention to detail, personalised service, and unwavering commitment to sustainability.    Since 2012, Yurbban Hospitality Group has been redefining hospitality with its dedication to creating unique spaces that inspire. The group’s portfolio reflects its innovative spirit, featuring brands like Yurbban Hotels, UMA House by Yurbban, UMA Suites, Spotty Hotels, and The Spot for Living, alongside third-party projects. Each concept embodies their DNA: an appreciation for details, forward-thinking design, and an openness to the latest trends.   With this alliance, Hub OS and Yurbban Hospitality Group are poised to elevate urban travel, blending cutting-edge technology with heartfelt service to redefine what modern hospitality can be. 

Nestled in the heart of Tromsø, Northern Norway, where the dazzling Northern Lights dance across the Arctic sky, Clarion Hotel The Edge is redefining the hotel experience. Combining modern luxury with nature’s grandeur, the hotel has become a year-round haven for global travellers, boasting 290 stylish rooms and a near-constant full occupancy.   At the helm is General Manager, Ida Jakobsen, a passionate leader who views the hotel as more than a place to stay. “We want to make it easy for our guests to travel lighter and live better,” Jakobsen explains. “By focusing on quality of life, we aim to create an experience where fitness and wellness are central, allowing our guests to leave feeling refreshed and inspired.”  Starting this December, the hotel will take its commitment to health and sustainability to new heights through an innovative partnership with wellness company Gympak. Guests will soon be able to rent high-quality workout clothing and access portable exercise equipment, seamlessly integrating fitness into their travel routines while reducing their environmental footprint.   Nature Meets Nurture in Tromsø  Tromsø, often called the “Gateway to the Arctic,” offers visitors a front-row seat to some of nature’s greatest spectacles. Whether marvelling at the Northern Lights, exploring the majestic fjords, or hiking in the surrounding mountains, guests at Clarion Hotel The Edge are perfectly positioned to immerse themselves in the wonders of Northern Norway.   “Living and working here is endlessly inspiring,” Jakobsen shares. “Our goal is to help guests connect with this breathtaking environment through activities that complement and celebrate the natural beauty around us.”   The hotel itself reflects Tromsø’s unique blend of modernity and wilderness, offering sleek, contemporary design with panoramic views of its stunning surroundings.   A Sustainable Future in Hospitality   Through its collaboration with Gympak, Clarion Hotel The Edge is carving out a pioneering role in sustainable hospitality. By combining guest wellbeing with eco-conscious practices, the hotel sets a new benchmark for the industry.   Jone Sølvik, CEO of Gympak, praises the partnership. “We’re thrilled to work with Clarion Hotel The Edge. Their dedication to enhancing guest experiences while embracing sustainability aligns perfectly with our values,” Sølvik says.   With this forward-thinking initiative, Clarion Hotel The Edge isn’t just offering a place to stay; it’s inviting guests to be part of a lifestyle that values health, comfort, and care for the planet. For Ida Jakobsen and her team, it’s all about creating moments that matter in a setting that inspires. “This is what hospitality should be – thoughtful, innovative, and deeply connected to the world around us.”  

Accor is entering 2025 with an impressive lineup of hotels, resorts, and unique hospitality experiences, promising to captivate travellers across the globe. With a diverse portfolio of over 45 hospitality brands, spanning from luxury to economy, Accor is poised to deliver unparalleled inspiration for those seeking to explore new destinations. From opulent train journeys and serene seaside wellness retreats to chic urban escapes, the year ahead will see the debut of exciting properties that embody Accor’s dedication to sustainability and service excellence.   A Year of Transformative Travel   The upcoming openings showcase Accor’s ability to redefine hospitality. Whether indulging in the luxury of a remote retreat or immersing in the buzz of city life, guests will discover spaces designed to create lasting memories. Highlights include:   Ultra-Luxury Train Journeys: Elevating rail travel with curated, high-end experiences.   Seaside Wellness Retreats: Combining relaxation and rejuvenation in breathtaking coastal settings.   Stylish Urban Hotspots: Bringing fresh energy to dynamic cities with innovative design and thoughtful amenities.   A Commitment to People and the Planet   At the heart of Accor’s growth are the 330,000+ dedicated “Heartists” – the passionate team members who infuse every guest experience with care and authenticity. This global workforce is central to delivering the brand’s hallmark service excellence. Moreover, sustainability remains a core focus, with each new property incorporating practices that reflect Accor’s commitment to environmental responsibility and meaningful community engagement.   A Preview of What’s to Come   In 2025, Accor’s new locations will span continents, offering travelers an array of culturally immersive and luxurious options. As the group continues to innovate, these fresh destinations reflect Accor’s mission to craft distinctive experiences that forge meaningful connections and inspire a deeper love for travel.   Stay tuned for the unveiling of Accor’s most anticipated openings and discover the remarkable spaces that await exploration.

Grubhub Onsite and Hilton are taking their partnership to the next level, bringing the convenience of on-demand food, grocery, and essential item delivery to over 2,600 hotels across the Hampton by Hilton, Tru by Hilton, and Spark by Hilton brands. With this expansion, Hilton guests can now easily access Grubhub’s extensive network of more than 375,000 merchants by scanning a QR code in their hotel room.   The enhanced partnership also includes one free month of Grubhub+, offering perks like $0 delivery fees, reduced service fees, and 5% back on pickup orders-making it even simpler for guests to enjoy their favourite meals, grab last-minute groceries, or replace forgotten essentials during their stay.   Building on Success   This initiative builds on the successful rollout of Grubhub Onsite at Homewood Suites by Hilton and Home2 Suites by Hilton in 2023. The program has proven popular, with orders to Hilton properties doubling since its launch. Guests have used the service for everything from comfort food like pad thai and caesar salad to practical items like phone chargers, cold remedies, and nail polish remover. Sundays have emerged as the top day for orders, underscoring the demand for convenient delivery services during weekend stays.   “Expanding our partnership with Hilton is a testament to our shared commitment to enhancing the guest experience,” said Rob DelaCruz, Vice President and General Manager of Grubhub Onsite. “Whether it’s a comforting meal, groceries to complete a recipe, or a forgotten necessity, Grubhub is here to make Hilton guests feel at home, even when they’re away.”   Elevating Guest Convenience   Hilton sees this collaboration as an extension of its mission to provide exceptional comfort and convenience. “At Hilton, our goal is to make every stay as comfortable and convenient as possible,” said Bill Duncan, Senior Vice President and Global Category Head for All Suites and Focused Service Brands at Hilton. “By expanding our Grubhub Onsite partnership to Hampton, Tru, and Spark, we’re enhancing the value and amenities we offer, ensuring guests have effortless access to what they need when they need it.”   A New Standard in Hospitality   This expanded partnership aligns with Hilton’s legacy of innovation, offering guests more flexibility and options than ever before. Whether it’s a late-night snack, a missing item from their travel kit, or a grocery order to elevate their stay, Hilton guests can now enjoy the ultimate convenience-all delivered directly to their hotel room.   The future of travel is here, and Grubhub and Hilton are leading the way by combining technology, convenience, and hospitality to elevate the guest experience.

Seda Hotels, a premier hotel brand in the Philippines, is stepping up its game in food and beverage operations with the adoption of Infrasys Cloud POS, a cutting-edge solution by global hospitality technology leader Shiji. This partnership is set to transform how Seda’s 12 properties manage their F&B services, aligning with the brand’s commitment to exceptional service and Filipino hospitality.   Renowned for its contemporary design and warm service, Seda Hotels is part of Ayala Land Inc., one of the Philippines’ most prominent property developers. As Seda continues to expand, it has prioritiSed staying ahead of the curve with technology to ensure seamless operations across its properties. The adoption of Infrasys Cloud POS is a crucial step in that direction.   “We’re excited to integrate Infrasys Cloud POS into our operations,” shared Julius Buen, Group IT Manager at Seda Hotels. “Its centralised management and advanced features will allow us to work smarter, streamlining our processes so we can focus on creating memorable experiences for our guests. It’s not just about efficiency; it’s about giving our guests the exceptional experience they’ve come to expect from Seda.” The Infrasys Cloud POS system brings robust functionality to Seda Hotels, including centralised control for managing multiple locations, real-time data access, and consolidated reporting. These features are designed to support the hotel chain’s growth and maintain consistency in guest service across all properties.   Beyond its operational advantages, the system seamlessly integrates with third-party applications and offers customisable digital menus. This flexibility ensures Seda can adapt to evolving guest preferences while maintaining efficiency.   “Seda Hotels’ forward-thinking decision highlights their dedication to innovation in hospitality,” said Nikkie Singh, Senior Vice President for APAC & the Middle East at Shiji Group. “We’re confident that Infrasys Cloud POS will empower Seda to deliver even more seamless and efficient guest experiences.”   With its new technology in place, Seda Hotels anticipates smoother operations, improved guest interactions, and enhanced service delivery-solidifying its reputation as a leader in the Philippine hospitality industry.    

Mews, a leading hospitality cloud platform, continues to redefine the industry with its innovative multi-space management solution, Mews Spaces. Already implemented in over 1,650 properties worldwide, Mews Spaces has generated over €300 million in additional revenue by enabling hoteliers to maximise their property’s potential through bookings for co-working spaces, day beds, parking spots, meeting rooms, and more.   The platform’s popularity is growing rapidly, with one in four Mews customers now using Mews Spaces to provide additional bookable services. This innovation not only diversifies revenue streams but also simplifies operations by managing all space inventory within the same system as room bookings.   Revolutionising Hotel Spaces   Matthijs Welle, CEO of Mews, highlighted the platform’s transformative power: “Mews empowers hoteliers to manage any aspect of their property-from bedrooms to parking and co-working spaces-in one seamless platform. A modern hotel is so much more than just bedrooms. We’re helping hotels generate revenue from every square meter, making their businesses healthier and more diverse.”   Flexibility is key to the platform’s success. Mews Spaces supports bookings by the hour, day, night, or even month, catering to the growing demand for extended stays and short-term usage. Long-stay bookings alone account for €100 million of the additional revenue generated, tapping into a market projected to exceed $54 billion in 2023 and triple in size within the next decade.   Proven Impact on Hotel Operations   The number of properties offering additional services through Mews has doubled in under a year, and the average revenue per reservation through Mews Spaces has surged by 80% year-over-year to €430 in 2024.   Hoteliers like Frederic Loots, Director of WP Hotels, have already experienced the platform’s benefits: “Integrating parking into the PMS has saved us significant time and effort. The automated reporting lets us focus more on enhancing the guest experience.”   Similarly, Bert Serry, Operations Manager for Yalo, praised the platform for its versatility: “Mews enables us to manage meeting rooms alongside hotel rooms on the same platform, driving extra revenue without adding complexity.”   Expanding Possibilities   Mews continues to push boundaries with plans to introduce an hourly booking engine, giving hoteliers even more granular control over their space inventory. The platform’s flexibility also supports day-use services, as exemplified by Compagnie Hôtelière de Bagatelle, which created a separate booking engine for day-use room reservations. Delphine Juhel, Director of Operations, remarked: “Opening our rooms for day use has become a great source of additional revenue while increasing our visibility in the local community.”   A Thriving Future for Hoteliers   With the global hospitality landscape evolving, Mews Spaces positions hoteliers to meet growing demands for flexible, multi-purpose spaces. The platform’s ability to boost revenue while streamlining operations makes it a game-changer for properties seeking to adapt and thrive in a competitive market.

Resorts World Las Vegas has announced a significant shakeup in its leadership, unveiling a newly formed Board of Directors and appointing seasoned executive Alex Dixon as Chief Executive Officer. This strategic move signals the resort’s intent to solidify its position as the premier luxury destination on the Las Vegas Strip.   At the helm of the new board is industry stalwart Jim Murren, who will serve as Chairman. With more than 130 years of combined experience in the gaming and hospitality sectors, the new leadership team is poised to steer Resorts World Las Vegas into its next chapter of growth and innovation.   Dixon, a Las Vegas native, will step into his CEO role on January 16, 2025, while the new Board assumed its responsibilities on December 4. Kok Thay Lim, Chairman and CEO of Genting Berhad-the resort’s parent company-expressed confidence in the appointments, saying, “With over four decades of collective experience in global gaming and hospitality, we believe Jim, Alex, and the Board will drive our strategic goals and deliver unparalleled guest experiences.”   Experienced Leaders Take the Stage   Murren, a household name in the industry, brings a wealth of expertise from his tenure as CEO and Chairman of MGM Resorts International. Known for driving transformative growth, he continues to serve in influential roles, including positions with Ritz-Carlton Yacht Collection and Cirque du Soleil. Reflecting on his new role, Murren said, “Resorts World Las Vegas has set the bar for premier hospitality on the Strip, and I’m thrilled to help build on the strong foundation laid by the team.”   Dixon joins the leadership team after an impressive career that spans Fortune 500 companies and iconic brands, including Caesars Entertainment and Goldman Sachs. Known for his ability to rejuvenate legacy brands and unlock underutilised assets, he brings a hands-on approach to leadership. “This is a dream come true,” said Dixon. “As a native of this city, I’m deeply honored to contribute to one of its most iconic landmarks. We have an incredible team, and I’m excited about what we’ll achieve together.”   A Diverse and Skilled Board   The newly formed Board includes a mix of independent and non-independent directors:   A.G. Burnett, a former Chairman of the Nevada Gaming Control Board, brings regulatory expertise critical for guiding the company’s governance and compliance.   Michelle DiTondo, a respected HR strategist, offers insights on talent development and workplace culture, honed over years with MGM Resorts and Caesars Entertainment.   Kong Han Tan, representing Genting Berhad, adds financial acumen and operational oversight to the board, leveraging his background in investment banking and executive leadership.   A Bright Future Ahead   With this leadership structure in place, Resorts World Las Vegas aims to enhance its guest offerings and cement its reputation as a global leader in luxury and entertainment. Dixon added, “Our future is bright, and with the talented and committed employees we have, there’s no limit to what we can accomplish together.”   As the Las Vegas Strip continues to evolve, all eyes will be on Resorts World Las Vegas to see how it leverages this experienced leadership team to redefine hospitality and entertainment in the heart of Sin City.  

The Zipper Hotel & Apartments, a 168-room property that opened in November 2023, has achieved an unprecedented feat in hospitality: operating with a lean team of just six staff members. This revolutionary approach-enabled by the cutting-edge Like Magic platform-has reduced staffing by 80% compared to traditional hotels of its size while maintaining exceptional guest satisfaction and operational efficiency.   A Tech-Powered Solution   At the heart of this transformation is the Like Magic platform, an all-in-one solution integrating a booking engine, guest platform, employee interface, and monitoring tools. By automating 80% of daily tasks, Zipper Hotel manages most operations through a single dashboard, allowing the minimal team to focus on delivering personalised guest experiences.   The guest-centric system enables travelers to handle check-ins, create keyless room passes, order food, and request amenities like linens and pillows-all from their smartphones. Seamless communication is ensured through WhatsApp integration, adopted by 70% of guests, enhancing convenience and satisfaction.   Operational Excellence   The platform also equips staff with a traffic light notification system and real-time monitoring tools, enabling them to swiftly address any issues and maintain a smooth operational flow. This efficient model has allowed Zipper Hotel to redefine hospitality standards without compromising service quality.   Industry Experts Weigh In  Markus Feller, CEO of Like Magic, emphasised the broader implications of the Zipper Hotel’s success: “The Zipper Hotel exemplifies how technology can overcome staffing challenges, streamline operations, and deliver outstanding guest experiences. It sets a new benchmark in the hospitality industry, demonstrating how innovation can transform every aspect of hotel management.”   Otto Konstantin Lindner, Co-founder of The Zipper, praised the platform’s impact: “Like Magic has revolutionised our operations. With just six team members, we’ve created a model that is easy to manage, efficient, and loved by both staff and guests.”   Key Features of the Like Magic Platform:   Centralised Operations: One system for managing guest interactions and daily operations.   Automated Tasks: Simplifies check-in, food ordering, room access, and more.   Enhanced Guest Communication: WhatsApp integration ensures fast, seamless service.   Real-Time Monitoring: Tracks operational performance and guest journeys.   Transforming Hospitality   As labor shortages and rising costs challenge the hospitality sector, Zipper Hotel’s success demonstrates the power of integrating technology to streamline operations while elevating guest experiences. With its innovative use of the Like Magic platform, the Zipper Hotel & Apartments has set a new standard for tech-enabled, guest-first hospitality.  

The Radisson Blu Hotel & Convention Center, Tunis, has officially opened its doors, marking a significant milestone for Radisson Hotel Group as the brand’s debut in the Tunisian capital. Located on Avenue Mohammed V, the hotel combines contemporary luxury with the charm of Tunisian culture, offering stunning views of Lake Tunis and the city. Its prime location places guests at the heart of Tunis’ cultural and business hubs, near landmarks like the historic Medina, Belvedere Park, and Sidi Bou Said.   A New Standard in Luxury Accommodations   The hotel features stylish rooms and suites designed for comfort and sophistication, characterised by warm, neutral tones and elegant furnishings. Highlights include: Invigorating rain showers, complimentary Wi-Fi and custom decorative elements for a personalised touch. Whether for business or leisure, every aspect of the guest experience has been carefully curated to ensure a relaxing and memorable stay.   Culinary Experiences Inspired by Tunisian Culture   Guests are invited to explore diverse dining options, each offering unique flavors and settings:   Al Mayda Restaurant: International cuisine and breakfast buffets in a welcoming ambiance.   Dar Zmen: Authentic Tunisian dishes in an elegant atmosphere.   La Casa: Mediterranean delights complemented by live music and poolside views.   El Nakhil Lobby Bar: Refreshing cocktails served under palm trees.   Al Jalsa Shisha Lounge: Traditional shisha on an outdoor terrace.   Exceptional Event and Wedding Facilities   The Radisson Blu Hotel & Convention Center is a premier destination for meetings, events, and celebrations in Tunis. Key features include 2,000 square meters of flexible event space, 14 modern venues accommodating up to 2,000 guests, two spacious ballrooms, ideal for weddings and grand celebrations, tailored wedding packages to create unforgettable experiences. With secure parking for up to 400 vehicles, the hotel ensures seamless convenience for guests and attendees.   Rejuvenation and Relaxation   The Laico Tunis Spa offers a sanctuary of wellness, featuring massages and facials, traditional hammam experiences and a tranquil outdoor pool. For fitness enthusiasts, the fully equipped fitness centre provides state-of-the-art facilities to stay active.    A Vision for Excellence   Tim Cordon, COO of Radisson Hotel Group, celebrated the opening: “This launch is a testament to our commitment to delivering world-class hospitality in Africa. Radisson Blu Hotel & Convention Center, Tunis, embodies our brand’s promise of excellence, luxury, and cultural immersion.”   Wissem Souifi, General Manager, added: “Our hotel is more than a destination-it’s a vibrant meeting point where business and leisure travellers can experience the very best of Tunisian hospitality.”   The Radisson Blu Hotel & Convention Center, Tunis, seamlessly blends modern luxury with cultural heritage, setting a new benchmark for hospitality in the region and positioning itself as a top choice for travelers in Tunis.    

Four Seasons Hotels and Resorts, the world’s leading luxury hospitality and branded residential company, in partnership with Hinitsa Bay Holdings, has announced plans to transform a scenic beachfront property in Porto Heli, Greece, into a world-class resort and private residences.   A Premier Mediterranean Destination   Nestled against the stunning backdrop of southeastern Greece, the Four Seasons Resort and Residences Porto Heli will overlook the Argolic Gulf and the island of Spetses. The redevelopment spans an expansive 75 hectares (185 acres) with a coastline stretching 3.25 kilometres, transforming the existing estate into a luxurious retreat. The property will include: 80 guest rooms and suites, 30 bungalows and Four Seasons-branded residential villas.   With its prime location, guests and residents will enjoy seamless access to the beach, Porto Heli’s town centre, and picturesque walking trails, complemented by Four Seasons’ unparalleled service and amenities.   Elevating the Porto Heli Experience   “We are excited to introduce Four Seasons to Porto Heli, creating a new dynamic resort destination for discerning travelers,” said Bart Carnahan, President of Global Business Development, Portfolio Management and Residential at Four Seasons. “This partnership with Hinitsa Bay Holdings reflects our shared commitment to elevating the destination’s profile with exceptional service, quality, and personalised experiences.”   Paul Coulson, Chairman of Hinitsa Bay Holdings, added, “This transformation represents a significant milestone for Porto Heli. The new Four Seasons resort will preserve the area’s charm while introducing world-class facilities that redefine luxury hospitality.”    World-Class Amenities and Experiences   The resort will cater to a wide array of preferences with thoughtfully designed amenities, including:   Dining: An all-day restaurant, beachfront dining, lobby lounge, and other culinary experiences.   Wellness: A 1.3-hectare spa garden featuring 18+ treatment rooms, a thermal suite, fitness and movement facilities, and a salt pool, all designed to connect guests to nature and promote well-being.   Recreation: Pools for adults, families, and kids, a multi-sports centre, and a fitness gym.   Family Programs: The Kids For All Seasons program offers engaging activities tailored to young guests.   Expanding Four Seasons’ Presence in Greece   The Porto Heli project adds to Four Seasons’ growing footprint in Greece, which includes the award-winning Four Seasons Astir Palace Hotel Athens and the upcoming Four Seasons Resort Mykonos, set to open in 2025. With its blend of traditional charm and cutting-edge amenities, Four Seasons Resort and Residences Porto Heli will offer guests and residents an unmatched experience, further solidifying Greece’s position as a global luxury destination.  

In the heart of Borlänge, nestled within Dalarna’s rich cultural heritage and picturesque landscapes, Elite Hotel Brage is redefining the guest experience. By partnering with the innovative wellness company Gympak, the hotel has become the first in the region to offer an enhanced health-focused stay, setting a new benchmark for hospitality in Dalarna.   Luxury Meets Wellness   Elite Hotel Brage, a four-star establishment celebrated for its Nordic charm and modern sophistication, offers 102 exquisitely designed rooms that cater to both business travelers and tourists. Known for its attention to detail, the hotel is taking its commitment to guest satisfaction a step further with an array of wellness amenities.  Starting in late December, guests can borrow workout clothes, making it effortless to utilise the hotel’s gym, enjoy in-room fitness routines, or venture outdoors for a run amidst Dalarna’s natural beauty. Portable fitness equipment is also available, ensuring guests can maintain or establish their health routines, whether they’re attending meetings or exploring the local scenery.   Inspiring Healthy Travel   The partnership with Gympak exemplifies Elite Hotel Brage’s mission to simplify and inspire wellness for its guests. “We want to make it easy for our guests to integrate exercise and well-being into their lives, even when traveling,” says Malin Lundgren, General Manager of Elite Hotel Brage. “Our partnership with Gympak allows us to offer a service that both inspires and simplifies.”   This initiative aligns seamlessly with the hotel’s commitment to sustainability. By enabling guests to travel lighter through the provision of workout clothes and equipment, the partnership reduces environmental impact while enhancing guest convenience.   “It’s fantastic to work with a hotel that shares our vision of focusing on health and well-being,” says Jone Sølvik, CEO of Gympak. “Elite Hotel Brage demonstrates what’s possible when innovation and guest care come together.”   Beyond Accommodation   More than just a place to stay, Elite Hotel Brage serves as a gateway to Dalarna’s cultural treasures and natural wonders. Its central location makes it the perfect starting point for exploring scenic hiking trails, local events, and the vibrant heritage of Borlänge.   “We see it as our mission not only to offer a bed for the night but to be a destination where guests feel inspired and well cared for,” adds Lundgren.   A New Standard in Hospitality   With a strong focus on wellness and sustainability, Elite Hotel Brage is raising the bar for the hotel industry in Dalarna. By seamlessly combining luxury, innovation, and guest well-being, the hotel is setting an example for others and establishing itself as a pioneer in the region. Whether for a relaxing escape or an active adventure, Elite Hotel Brage is crafting an experience that guests will remember long after their stay.    

HTL Hotels has taken a significant step toward enhancing its guest experience by implementing Shiji ReviewPro, a cutting-edge hospitality technology platform. This transformative move has enabled HTL to shift from manual, time-consuming communication processes to automated, personalised messaging, improving both operational efficiency and guest satisfaction.   The results speak volumes. Since integrating Shiji ReviewPro with its Property Management System, HTL has streamlined nearly 20 key guest interactions, from pre-arrival instructions to post-stay feedback. The integration has already led to higher ratings on major online travel platforms, an increase in direct bookings, and a sharper competitive edge for HTL’s four hotels.   Transforming Guest Communication   Osvaldo Czerwiak, Technology Consultant for HTL Hotels, praised the platform’s impact, highlighting a real-world example of its benefits. “Since implementing Shiji ReviewPro, we’ve witnessed a dramatic transformation in how we manage guest communication. One case stood out where we resolved a service issue before the guest even arrived at the reception. The guest was so impressed that they left glowing feedback, and it contributed to an increase in our overall satisfaction ratings,” he shared.   This proactive approach has paid off. HTL Hotels reports that 99.4% of guest concerns are now addressed, with an impressive 92.5% of responses delivered promptly. Platforms like WhatsApp have become vital communication channels, making it easier to connect with guests in real time and convert feedback into actionable improvements.   Enhancing Efficiency and Loyalty   The integration of Shiji ReviewPro is more than a technological upgrade-it’s a shift in how HTL engages with its guests. Ryan King, Senior Vice President of Shiji Americas, expressed pride in the partnership. “Modern travellers expect hotels to be responsive, efficient, and personalised in their approach to service. With Shiji ReviewPro, HTL Hotels is exceeding these expectations. This integration showcases how technology can enhance guest engagement while streamlining operations,” King said.   The platform’s robust reporting tools have also empowered HTL to adopt data-driven decision-making. By analysing guest feedback, the hotels have aligned budget planning and staff incentives with guest needs. This approach has resulted in improved Net Promoter Scores (NPS) and Global Review Index (GRI) scores, reflecting higher guest loyalty and satisfaction.   Setting the Bar for Hospitality   The success of Shiji ReviewPro at HTL Hotels demonstrates the transformative power of technology in hospitality. From enhancing day-to-day interactions to driving long-term growth, this partnership is setting a benchmark for delivering exceptional guest experiences.  

IHG Hotels & Resorts, a global player in hospitality, has announced a management agreement with Knowledge Economic City (KEC) Co., a publicly listed company in Saudi Arabia, to develop two new hotels in the Islamic World District (IWD) of Al Madinah. These properties will add 1,057 keys to the holy city, reinforcing its status as a world-class destination for religious and cultural experiences.   Transforming Al Madinah through World-Class Hospitality   The new hotels, Holiday Inn & Suites IWD KEC (552 keys) and Holiday Inn Express IWD KEC (505 keys), are set to open in January 2029. Strategically located at the entrance of the Islamic World District and adjacent to the Al-Haramain High-Speed Railway station, these properties will serve as gateways for pilgrims and travellers visiting Al Madinah.   The Islamic World District, a key component of the Knowledge Economic City, is a transformative mixed-use development designed to enhance Al Madinah’s infrastructure and economy. Featuring hotels, residential areas, cultural attractions, and commercial spaces, the district aims to provide a seamless and enriched experience for Hajj and Umrah pilgrims, as well as business travellers.   Cultural and Modern Design for a Premier Experience   Both hotels will be designed in a contemporary Najdi architectural style, blending modern aesthetics with Islamic cultural influences.   Holiday Inn & Suites IWD KEC: Offering a large all-day dining outlet and an open lobby lounge, this property caters to both leisure and business travellers.   Holiday Inn Express IWD KEC: Focused on providing streamlined, accessible, and value-conscious accommodations, ideal for religious pilgrims and budget travellers.   Guests at both hotels will have access to IHG One Rewards, the brand’s loyalty program offering benefits such as suite upgrades, lounge memberships, and extended check-outs through the IHG mobile app.   A Step Toward Vision 2030   This partnership aligns with Saudi Arabia’s Vision 2030, emphasising the growth of the tourism and hospitality sectors. Speaking about the collaboration, Haitham Mattar, Managing Director, India, Middle East & Africa, IHG, stated: “These properties are a significant addition to our portfolio, and we are honored to contribute to the development of Knowledge Economic City, catering to millions of religious and business travellers with exceptional amenities.”   Amin Shaker, Chairman, KEC, expressed: “This partnership highlights our commitment to enhancing Al Madinah’s hospitality offerings and aligns perfectly with the Kingdom’s Vision 2030.”   Mohammad Al Mubarak, CEO, KEC, added: “By partnering with IHG, we aim to set new benchmarks in innovation, accommodation, and guest experiences within the Holy City.”   IHG’s Growing Footprint in Saudi Arabia   IHG currently operates 43 hotels across six brands in Saudi Arabia, including InterContinental, Crowne Plaza, Holiday Inn, and Six Senses. With 44 additional properties in the pipeline, this collaboration with KEC further strengthens IHG’s commitment to the region. The development of these two properties underscores IHG’s role in shaping Al Madinah into a premier destination, enhancing its cultural and economic landscape while providing unparalleled hospitality services for travellers worldwide.  

Atypio Hotel Experience, a leading name in the French hotel industry, has announced a significant new partnership with Covivio Hotels, a subsidiary of Covivio. This collaboration will see Atypio take on the management of 12 additional hotels across France, cementing its status as a benchmark in multi-brand hotel management. With this development, Atypio now oversees a portfolio of 38 hotels.   A Partnership for Performance and Sustainability   This partnership is set to bring a fresh perspective to the repositioning and management of the 12 hotels, aligning them with the highest standards in the hospitality industry. By leveraging Atypio’s operational expertise, innovative tools, and long-term relationships with trusted partners, Covivio Hotels will gain a competitive edge in delivering both performance and sustainability.   Expanding Horizons: 12 New Hotels in Strategic Locations   From December 2024, Atypio will take over the management of 12 strategically located hotels, with a strong focus on the Île-de-France and Occitanie regions. These include:   Ile-de-France   – Mercure Boulogne Billancourt   – Mercure Paris La Défense Grande Arche & Residence   – Novotel Pont de Sèvres   – Ibis Paris Saint Denis Stade Sud   – Ibis budget Roissy CDG Paris Nord 2   – Ibis budget Paris Porte de Vincennes   – Ibis Paris Pantin Église   – Ibis Fontainebleau   Occitania   – Mercure Toulouse Centre Saint-Georges   – Ibis Toulouse Centre   – Ibis budget Toulouse Centre Gare   These hotels will benefit from Atypio’s management expertise, focusing on optimising operations, enhancing guest experiences, and driving sustainable practices.   A Proven Track Record of Innovation and Growth   Since its founding in 2018, Atypio Hotel Experience has established itself as a trusted name in the French hospitality landscape. Managing 38 multi-brand hotels, 23 multi-brand restaurants, and 8 urban farms through its startup Agripolis, the group places innovation and sustainable development at the forefront of its operations.   This new partnership reaffirms Atypio’s mission to provide exceptional experiences for both business and leisure travellers, while ensuring the responsible management of hotel assets. With this expansion, Atypio Hotel Experience is well-positioned to continue shaping the future of hospitality in France, combining operational excellence with a strong commitment to sustainability.  

Leading smart facilities management provider, HITEK Services, a subsidiary of the Farnek Group, has unveiled Housekeeping Plus, an innovative mobile application designed to transform housekeeping operations in the hospitality industry. Tailored for hotels, resorts, and property management companies, the app simplifies workflows and boosts efficiency through advanced automation and seamless connectivity, offering a cost-effective solution for an industry facing mounting operational challenges.   Javeria Aijaz, Managing Director of HITEK Services, highlighted the app’s potential to address key concerns in the hospitality sector. “Recruitment challenges, the drive for cost-saving, operational efficiency, and the ever-growing need to exceed guest expectations are at the heart of every hotel’s success,” Aijaz said. “Housekeeping Plus redefines how these needs are met, digitising processes that were once manual and time-consuming.”   From Paperwork to Real-Time Updates   Gone are the days of paper checklists and room allocation sheets. With Housekeeping Plus, housekeepers can digitally sign off completed tasks, enabling supervisors to monitor room conditions in real-time. This not only enhances accountability but also allows front office teams to assign rooms to guests promptly.   Through QR code integration, housekeepers can efficiently log tasks without manual data entry, while management gains the ability to review productivity on both individual and team levels.   Streamlined Operations and Cost Efficiency   One of the app’s standout features is its integration with hotel Property Management Systems (PMS), creating a seamless flow of real-time data on room occupancy and guest movements. This integration eliminates the need for printed assignments and facilitates the creation of optimised cleaning schedules.   “Daily schedules can be easily shared with staff, with a focus on completed and pending tasks,” Aijaz explained. “Real-time notifications ensure urgent updates reach housekeepers instantly, enabling quick action and even facilitating maintenance requests, complete with supporting images, that are redirected to engineering teams.”   Consistency and Brand Standards   The app also centralises access to Standard Operating Procedures (SOPs) and checklists, ensuring consistency across room types. Updates are instantly reflected, making it easier for housekeepers to maintain high standards aligned with a hotel’s brand values.   “Maintaining impeccable housekeeping standards is vital for guest satisfaction and a hotel’s reputation,” Aijaz noted. “With Housekeeping Plus, management can oversee SOP compliance, ensuring consistent service delivery.”   Empowering Teams with Data-Driven Insights   Real-time dashboards provide valuable insights into performance and productivity, allowing hotels to better allocate staff and plan shifts based on occupancy forecasts. By combining advanced features with a user-friendly interface, Housekeeping Plus empowers hospitality teams, fostering collaboration across departments while delivering significant savings in time and resources. With technology like Housekeeping Plus, the future of hospitality is becoming smarter, more connected, and focused on exceeding guest expectations.  

Minor Hotels, a global player in hospitality, has reached a major milestone in its sustainability journey, with 30 of its properties earning the prestigious Green Growth 2050 Platinum certification. This accomplishment highlights the Bangkok-based group’s steadfast commitment to environmental stewardship across its operations in 56 countries.   Since March 2024, 10 more hotels have joined the ranks of Platinum-certified properties, including Anantara Peace Haven Tangalle Resort in Sri Lanka and Anantara Maia Seychelles Villas, marking the group’s first Platinum certifications in Sri Lanka and Africa, respectively.   A Rigorous Path to Sustainability Excellence   The Green Growth 2050 certification, offered at Silver, Gold, and Platinum levels, is one of the travel industry’s most comprehensive frameworks for assessing sustainability. To achieve Platinum status, properties must excel in over 450 sustainability indicators covering environmental, social, and governance practices. Minor Hotels has set Gold or higher as the standard for all its Anantara and Avani properties, showcasing its deep commitment to corporate responsibility.   Spotlight on Sustainability Efforts   Anantara Peace Haven Tangalle Resort, Sri Lanka:   Nestled in a natural sanctuary, the resort has transformed nearly 90,000 square meters of land into a chemical-free zone, fostering biodiversity and creating habitats for species like dragonflies, frogs, and birds. “Achieving Platinum is a testament to our team’s relentless efforts in environmental conservation since our inception in 2015,” said Erik Billgren, General Manager.   Anantara Maia Seychelles Villas, Seychelles:   This luxury property is a leader in water conservation, using advanced technologies like rainwater harvesting and wastewater treatment for irrigation. “This recognition reflects our dedication to environmental responsibility,” said Gabriele Porru, Hotel Manager, highlighting their continued efforts to innovate while delivering exceptional guest experiences.   Avani+ Palm View Dubai Hotel & Suites, UAE:   This property has earned Platinum certification for the fourth consecutive year, achieving the highest audit score across Minor Hotels globally. Notably, it remains the only hotel in the group to secure Platinum status on its first and every subsequent audit.   Driving Global Eco-Tourism   “Achieving our 30th Platinum certification is a proud moment for Minor Hotels,” said John Roberts, Group Director of Sustainability & Conservation. “This milestone demonstrates how creative approaches to eco-tourism can help cut emissions, climate-proof the food supply, and support local communities-all while enabling travelers to leave a lighter footprint.”   This achievement underscores Minor Hotels’ leadership in sustainable hospitality, proving that luxury and environmental responsibility can coexist to create a positive impact on the planet.  

Guldsmeden Hotels, renowned for its commitment to sustainability and exceptional guest experiences, has partnered with Canary Technologies to transform the digital guest journey across its properties in Europe and Indonesia. This collaboration is set to modernise the brand’s operations and elevate every stage of the guest experience.   With the integration of Canary’s comprehensive Guest Management System, Guldsmeden Hotels will implement tools like Mobile Check-In, Smart Checkout, Dynamic Upsells, AI Guest Messaging, and a Digital Compendium. These solutions are designed to streamline the guest journey, making it more personalised, seamless, and efficient from arrival to departure.   Revolutionising Hospitality   “We are thrilled to partner with Guldsmeden Hotels, a brand that shares our passion for exceptional guest experiences,” said Manuel de la Torre, Regional Sales Director, EMEA, at Canary Technologies. “Through this partnership, Guldsmeden will not only streamline their operations but also supercharge revenue opportunities and deliver unforgettable stays for their guests.”   For Guldsmeden Hotels, this partnership represents the next chapter in its long-standing tradition of innovation. “Our brand prides itself on exceeding guest expectations and staying at the forefront of hospitality trends,” said Emil Togo Rasmussen, Digital Project Manager at Guldsmeden Hotels. “Canary’s platform empowers us to do just that by offering cutting-edge technology that aligns with our vision of modern, sustainable hospitality.”   This partnership ensures that Guldsmeden’s guests will enjoy:   Faster, Easier Check-Ins and Checkouts: Mobile tools to eliminate long lines and simplify the process.   Personalised Interactions: AI-powered messaging to address guest needs in real time.   Enhanced Experiences: Dynamic upselling options to customise each stay.   As the hospitality industry continues to embrace innovation, Guldsmeden Hotels and Canary Technologies are leading the way, demonstrating how technology can enhance the human touch in guest services. This partnership is not just about improving operations-it’s about creating memorable, tech-savvy experiences that resonate with today’s travellers. 

In a bid to tackle one of the hospitality industry’s most persistent challenges-outdated and fragmented technology-Growth Advisors International Network (GAIN) has partnered with Mews, a global provider in innovative cloud hospitality systems. Together, they are launching a groundbreaking program to transform how hotels manage their technology stacks.   Under the new partnership, GAIN will offer complimentary Technology Stack Assessments, commissioned by Mews, to selected hotel properties across North America. The program is designed to help hotels streamline their technology systems, eliminate inefficiencies, and elevate guest experiences, ultimately driving higher revenue and operational excellence.   Bridging the Tech Gap in Hospitality   Hotels have long struggled with piecing together disparate systems that don’t communicate effectively, creating data silos and operational headaches. This often leads to delayed workflows and diminished guest satisfaction. The GAIN-Mews collaboration seeks to turn this pain point into an opportunity.   Through the GAIN Hotel Technology Stack Assessments, expert advisors will evaluate a property’s existing tech setup, identifying gaps, inefficiencies, and areas ripe for improvement. From there, GAIN will provide tailored recommendations to optimise processes, integrate systems, and adopt solutions that empower staff and delight guests.   Human-Centric Approach to Innovation   The initiative isn’t just about technology; it’s about people. “Choosing the right tech stack and integrations can be overwhelming for hoteliers, but it’s essential for transforming guest experiences and operations,” said Richard Valtr, Founder of Mews. “This partnership with GAIN simplifies that process. Together, we’re making it easier for hotels to embrace technology that positions them for long-term success.”   Michael Cohen, Managing Partner at GAIN, echoed the sentiment: “We’re not just assessing systems; we’re future-proofing businesses. By uniting expertise from GAIN and Mews, we’re addressing real-world challenges and giving hoteliers the tools they need to stay competitive in a rapidly evolving market.”   Empowering Hotels to Thrive   The program’s highlights include:   Comprehensive Technology Reviews: Detailed analyses of each hotel’s tech stack to uncover inefficiencies and opportunities for automation.   Actionable Insights: Tailored recommendations to enhance operational efficiency, reduce costs, and deliver seamless guest experiences.   Revenue and Satisfaction Boosts: By upgrading their technology, hotels can meet the demands of tech-savvy travellers while streamlining operations.   Selected properties will gain access to these assessments free of charge, offering an invaluable opportunity to modernise their infrastructure without upfront investment.   A Step Toward the Future   This partnership signals a new era for the hospitality industry, where technology is no longer a burden but a strategic asset. As GAIN and Mews join forces, their mission is clear: to help hotels unlock their potential, one streamlined system at a time. For hotels eager to take the next step in their digital transformation journey, the GAIN-Mews initiative promises a practical, results-driven approach to building a brighter, tech-enabled future.  

In the heart of the city’s emerging Karlastaden district, Clarion Hotel Karlatornet, which opened its doors in September, is redefining the hospitality experience with a focus on modern comfort and guest well-being. The hotel has partnered with wellness company Gympak to launch an innovative service allowing guests to rent workout clothes directly at the hotel – no packing required.   This thoughtful addition caters to travellers who may have forgotten their workout gear or those who prefer to travel light, ensuring that fitness remains accessible even on the go. Starting this winter, guests can take advantage of this convenient service to enjoy the hotel’s state-of-the-art gym or explore the scenic surroundings of Karlastaden.   “We’re incredibly excited to partner with Gympak to bring this service to life,” said Magnus Östlund, CEO and General Manager of Clarion Hotel Karlatornet. “As a newly opened hotel, we aim to offer a holistic guest experience that goes beyond comfortable accommodation. With this initiative, we’re helping guests prioritise their health and fitness while they stay with us.”  A Wellness-Centered Stay   Clarion Hotel Karlatornet, located next to Sweden’s tallest building, boasts 300 elegantly designed rooms spread across 15 floors, with breathtaking panoramic views, a tranquil spa, and a fully equipped gym. Guests can immerse themselves in the vibrancy of Gothenburg while enjoying a peaceful retreat in this stunning new hotel.   The collaboration with Gympak is part of the hotel’s mission to blend innovation with genuine care for its guests. Linn Örneskog, Sales Europe at Gympak, echoed this sentiment, saying, “It’s inspiring to see Clarion Hotel Karlatornet prioritise their guests’ health from the start. We’re thrilled to work with a hotel that values well-being as much as we do.”   Setting a New Standard   Since its opening, Clarion Hotel Karlatornet has quickly become a symbol of modern hospitality in Gothenburg. From the dynamic atmosphere of Karlastaden to the hotel’s impeccable amenities, every detail is designed to enhance the guest experience. The rental workout clothing service is just the latest example of how the hotel is staying ahead of the curve.   Whether you’re a fitness enthusiast or just looking to unwind in style, Clarion Hotel Karlatornet invites you to experience a stay where comfort and innovation come together seamlessly.

Club Oxygen Resorts, part of the Chemmanur International Group’s Hospitality & Leisure Division, has implemented mycloud Hospitality hotel management software across all five of its membership-based vacation destinations: Thekkady Wild Corridor, Country Tavern (Ooty), Morjim (Goa), The Royal Chalet (Mahabaleshwar), and Welbeck Vintage (Ooty). This move marks a significant step towards operational efficiency and enhanced guest experiences.   A Shift Toward Seamless Operations   Previously reliant on multiple on-premise software systems, Club Oxygen Resorts faced operational inefficiencies and a lack of integration across its properties. After consulting with mycloud Hospitality, the group transitioned to a comprehensive, cloud-based property management system (PMS) that provides a single dashboard for managing all five properties from anywhere in the world.   “With our previous system, inefficiencies arose from a lack of seamless integration, coupled with unsatisfactory support and high costs,” said Mr. Shakeel Shaikh, IT Manager at Club Oxygen Resorts. “Switching to mycloud PMS has streamlined operations, reduced costs, and improved our processes. The support team is incredibly responsive, and the platform has become a reliable backbone for our operations.”   A Complete Hospitality Solution   The mycloud Hospitality suite deployed at Club Oxygen Resorts includes modules for Property Management (PMS), Point of Sale (POS), Back Office, and Channel Manager. The platform’s flexible architecture adapts to the specific needs of the business, offering tools for booking management, contactless guest experiences, e-distribution, social listening, and more. Securely hosted on Amazon servers and ISO 27001 certified, mycloud PMS ensures robust data security and operational reliability.   Commitment to Affordable Luxury   Dr. Boby Chemmanur, Founder of the Chemmanur International Group, is dedicated to transforming the vacation ownership industry by emphasising credibility, transparency, and affordability. Club Oxygen aims to make world-class holiday experiences accessible to middle-class Indian families, and adopting mycloud Hospitality aligns with this vision by reducing operational complexities and enabling more focus on guest satisfaction.   Driving Digital Transformation   “We are thrilled to partner with Dr. Chemmanur’s visionary business,” said Mr. Deepak Chauhan, Vice President of mycloud Hospitality. “Our platform is designed to drive digital transformation, streamline operations, and enhance guest engagement. This collaboration demonstrates how innovative technology can redefine hospitality by reducing costs, boosting revenue, and elevating the guest experience.”   This partnership underscores the power of cloud-based innovation in modern hospitality, paving the way for more efficient operations and memorable guest stays.

Mi-pad Queenstown, an award-winning modern hotel, has partnered with Vingcard, an ASSA ABLOY company, to enhance its guest experience with the installation of Vingcard Allure door locks, enabled with Mobile Access technology. Known for its focus on smart tech and personalised convenience, mi-pad Queenstown is raising the bar for secure, seamless, and innovative stays.   Nominated as the World’s Best Smart Hotel at the World Travel Tech Awards, mi-pad Queenstown’s commitment to advanced technology played a key role in selecting Vingcard Allure. Featuring a sleek, customisable LED panel that integrates seamlessly with the property’s interior design, Vingcard Allure also employs cutting-edge credential encryption to protect against unauthorised access, ensuring maximum safety for guests.   Seamless Digital Experience   By enabling Mobile Access through mi-pad’s interactive app, the property has revolutionised the check-in process and room controls. Guests can skip front desk queues, receive digital room keys instantly upon electronic check-in, and access their rooms directly with their smartphones. Beyond door access, the app allows users to adjust room temperature and lighting in real-time, whether they’re in the hotel or miles away.   “Mi-pad is centered on providing a hotel stay that’s modern and able to reflect the latest in technology that the hospitality industry has to offer,” said Harry Flynn, Hotel Manager at mi-pad Queenstown. “Vingcard’s cutting-edge solutions more than live up to that standard, and the ability to integrate so seamlessly with our mobile app and in-room systems is a significant achievement that sets our guest stay experience apart.”   Sustainability Meets Smart Living   In addition to enhancing security and convenience, mi-pad Queenstown’s integration of Vingcard technology includes smart energy management features. In-room motion sensors work in tandem with the locking system to optimise energy use. When a room is vacant, lights and thermostats adjust to energy-saving levels automatically. Upon a guest’s return, or when pre-set through the app, these settings revert to ensure comfort while maintaining sustainability.   Setting New Standards in Hospitality   With the addition of Vingcard Allure, mi-pad Queenstown continues to position itself as a leader in the smart hotel movement. By combining advanced security, personalised digital experiences, and sustainability, the property offers a stay that caters to the needs of today’s tech-savvy and environmentally conscious traveller.   Mi-pad Queenstown and Vingcard’s collaboration is a testament to how innovation can redefine hospitality, creating an experience where convenience, safety, and sustainability converge.

Hilton is set to more than double its footprint in Morocco with the signing of nine new hotels, reflecting the country’s growing appeal as a global travel destination. This ambitious expansion spans seven of Hilton’s world-renowned brands, including the debut of the luxury Waldorf Astoria Hotels & Resorts in Rabat and the introduction of LXR Hotels & Resorts, Curio Collection by Hilton, and Hampton by Hilton to the Moroccan market.   Catering to Morocco’s Booming Tourism Sector   Morocco’s tourism industry has seen a remarkable resurgence, with 13.1 million visitors recorded in the first nine months of this year-an increase of two million compared to the same period in 2022. This growth underlines the nation’s rising popularity as a premier travel destination.   Carlos Khneisser, Vice President of Development for the Middle East and Africa at Hilton, highlighted the significance of the expansion: “Morocco is experiencing exceptional momentum as a sought-after tourist destination. These nine new signings will add over 1,300 rooms and create approximately 1,500 jobs, reflecting Hilton’s long-standing commitment to the country. With our diverse portfolio, we aim to meet the varied needs of guests while contributing to Morocco’s thriving tourism and hospitality sectors.”   Luxury and Lifestyle Offerings Take Centre Stage   Hilton’s expansion brings its globally celebrated luxury brands to Morocco for the first time:   Waldorf Astoria Hotels & Resorts: Making its debut in the capital city of Rabat, this property will embody timeless luxury and world-class service.   LXR Hotels & Resorts: The first of its kind in Morocco, this exclusive property will open in Casablanca, delivering unique experiences in an iconic setting.   Curio Collection by Hilton: Lifestyle properties under this brand are planned for Casablanca and Rabat, offering guests locally inspired, one-of-a-kind stays.   Additionally, Hilton will expand its value-driven Hampton by Hilton brand, with properties set to open in Benguérir and Fes, catering to both leisure and business travellers.   A Legacy of Hospitality in Morocco   Hilton’s relationship with Morocco spans nearly six decades, and this latest expansion will bring its portfolio in the country to over 20 hotels in the coming years. The new properties will strengthen Hilton’s presence across key cities and regions, supporting Morocco’s vision to further solidify its status as a leading global tourism destination.   This strategic growth represents Hilton’s dedication to partnering with local stakeholders and creating world-class experiences for travellers. By introducing a mix of luxury, lifestyle, and value-oriented brands, Hilton is poised to meet the diverse needs of Morocco’s growing visitor base while delivering its signature hospitality to this vibrant market.

Shiji, a global leader in hospitality technology, has announced the establishment of the Shiji ReviewPro Customer Advisory Board, bringing together a powerhouse of hospitality brands to shape the future of reputation management. Comprised of industry heavyweights such as Barceló Hotel Group, Iberostar Hotels & Resorts, Kempinski Hotels, Meliá Hotels International, Minor Hotels, Pestana Hotel Group, and Radisson Hotel Group, the board aims to redefine standards for guest satisfaction and operational efficiency in the hospitality industry.   The board will leverage Shiji’s flagship platform, ReviewPro, a recognised leader in reputation management solutions. This collaboration seeks to address the most pressing challenges faced by hoteliers while exploring innovative approaches to improve brand performance and enhance the guest experience.   A Collective Push for Innovation   Wolfgang Emperger, Vice President of Europe, Africa, and the UK at Shiji, emphasised the importance of this collaborative approach: “The establishment of this Customer Advisory Board reflects our commitment to co-developing solutions that align directly with the priorities of our clients and the needs of today’s guests. By working with these industry leaders, we can refine ReviewPro to help hotels across the world achieve excellence in guest satisfaction and operational efficiency.”   With over 91,000 hotels worldwide relying on Shiji’s solutions, this initiative represents a strategic effort to deliver cutting-edge tools that address real-world hospitality demands. Features such as real-time feedback integration, advanced reputation analytics, and the Global Review Index™ (GRI) are key elements driving the platform’s value.   Shaping the Future of Hospitality   The advisory board will serve not only as a think tank but also as a platform for thought leadership, fostering the exchange of best practices among global hospitality leaders. Members will share insights into emerging trends, address operational challenges, and develop actionable strategies to enhance guest experiences across diverse markets.   Key areas of focus include:   Reputation Enhancement: Leveraging data-driven tools to boost guest satisfaction and brand loyalty.   Operational Efficiency: Streamlining processes to empower teams and improve service delivery.   Global Collaboration: Bridging perspectives from leading brands to address industry-wide challenges.   Bringing Lasting Value to Hospitality   This partnership underscores Shiji’s mission to drive innovation in the hospitality industry. By combining technological expertise with the operational insights of renowned hotel brands, the advisory board aims to ensure that tools like ReviewPro continue to deliver measurable value.   As the hospitality industry evolves, this collaborative effort marks a bold step toward a future where reputation management is not only a strategic priority but a cornerstone of success for hotel brands worldwide.

IRIS, the global provider in mobile F&B and guest experience platforms, has renewed its exclusive 10-year agreement with Marriott International, the world’s largest travel company, marking a significant milestone in their partnership. The collaboration, which sees IRIS powering mobile dining and digital guest directories across Marriott’s extensive portfolio of 8,700 properties, has been a driving force behind the growing popularity of seamless, app-based guest services.   The renewed agreement enables Marriott to continue utilising IRIS’s state-of-the-art mobile dining solution, integrated into the Marriott Bonvoy app, to enhance guest experiences and boost F&B revenues. By leveraging digital ordering, Marriott has seen double-digit growth in mobile orders and revenues over the past decade-a trend that continues to rise in response to the growing demand for self-service options.   Expanding Digital Dining Beyond In-Room Service   Initially launched to streamline in-room dining operations, IRIS’s platform now extends its reach to multiple areas across Marriott properties. Guests can use the service to order food and drinks at pool decks, lobby spaces, meeting venues, restaurants, and even for local catering. With easy access via the Marriott app, QR codes, or web links, IRIS enables guests to enjoy greater convenience while reducing wait times by an average of 30 minutes.   Jami Meier, Director of Outlets at the Kansas City Marriott Downtown, expressed the transformative impact of IRIS on her property’s operations. “With over 970 bedrooms spread across two towers, mobile dining has been a game-changer for us. The ease of use and popularity of the app have driven an 87% year-on-year increase in order volumes and a 94% rise in F&B revenue. Our guests appreciate the seamless nature of digital ordering, and it has significantly streamlined our ability to manage high volumes of room service and corporate orders,” she said.   Investing in Innovation to Meet Evolving Guest Expectations   In response to the rising demand for digital experiences, IRIS has introduced a host of new features, including allergen search and filter options, split billing for group payments, and a call-wait-staff function to improve in-person service times. The platform now also includes a cutting-edge digital staff ordering feature, enabling waitstaff to process orders efficiently via handheld devices, catering to guests who prefer a personal touch.   Graham Rushin, Vice President of Sales & Marketing at IRIS, highlighted the significance of the partnership: “Digital ordering is no longer a luxury-it’s an expectation. Guests spend 20-30% more through mobile orders compared to traditional methods. We’re proud to continue our work with Marriott as their exclusive vendor for digital F&B ordering. Our solutions are designed to equip operators with the tools they need to maximise guest spend, streamline operations, and meet the growing mobile-first trend.”   Strengthening Operational Efficiencies with Seamless Integration   To ensure smooth implementation, IRIS integrates seamlessly with Marriott’s third-party POS and payment systems, including Oracle Simphony Cloud, Toast POS, and Stripe. The result is a consistent and efficient experience across Marriott’s 30 global brands, from luxury properties to select-service hotels.   As inflation and recruitment challenges persist in the hospitality sector, Marriott’s renewed commitment to IRIS underscores the value of technology in overcoming these hurdles. By investing in innovative solutions, Marriott and IRIS are redefining how modern travellers interact with F&B services, setting a new standard for digital guest experiences.   This partnership not only reaffirms Marriott’s leadership in digital innovation but also demonstrates IRIS’s capability to deliver transformative solutions that benefit both guests and operators alike.    

In honor of Mexico’s National Raicilla Day on November 30, Naviva, A Four Seasons Resort, has announced the creation of a Filipino-inspired raicilla oven within its sprawling 48-acre sanctuary. This groundbreaking initiative, set to debut in March 2025, deepens the resort’s commitment to showcasing the cultural legacy of raicilla, a cherished ancestral agave spirit.   Drawing on history, the oven reflects the influence of Filipino sailors who introduced distinct distilling methods to Mexico during the Pacific trade era. This historical connection will be brought to life as part of Naviva’s immersive Road to Raicilla program, allowing guests to engage with the art of coastal raicilla-making without leaving the resort.   Reviving Centuries-Old Traditions   “By bringing the traditional raicilla-making process to Naviva, we’re giving guests an opportunity to not just taste but live the story of this unique spirit,” said Eduardo Sampere, Resort Manager at Naviva. “This experience will immerse visitors in the authentic practices that have defined raicilla for centuries, bridging history and the modern hospitality experience.”   Constructed using traditional techniques, the Filipino-inspired oven will allow guests to witness and participate in the intricate stages of raicilla distillation. Guided by a master distiller from Cabo Corrientes, visitors can explore the age-old process in an intimate, hands-on setting that highlights the craftsmanship of Mexican families who have safeguarded these techniques for generations.   An Elevated Culinary Journey   Naviva’s raicilla experiences extend beyond the oven. Guests can savor curated tastings of coastal and mountain expressions, including exclusive small-batch productions crafted for the resort. Chef Sofía Mojica at Copal Kitchen further elevates the experience, designing menus that pair perfectly with the spirit’s unique flavor profiles. Visiting master distillers add depth to the experience, transforming each tasting into an educational journey through Mexico’s agave traditions.   Immersive Excursions to Raicilla’s Roots   Naviva’s Road to Raicilla excursions offer two distinct paths for exploring this heritage. The De La Costa journey takes guests by boat to Cabo Corrientes, where they visit family-operated distilleries and savor raicilla in its most uncommercialised form. The De La Sierra route ventures into the mountains of San Sebastián del Oeste, one of Mexico’s Pueblos Mágicos, for exclusive tours with local producers.   A Legacy in the Making   The introduction of the Filipino raicilla oven underscores Naviva’s role as a steward of Mexican heritage, blending cultural preservation with luxurious hospitality. By offering these intimate, hands-on experiences, Naviva continues to elevate its position as a destination where history, craftsmanship, and sustainability converge.    

Story Hotel Signalfabriken, part of the JDV by Hyatt collection, is redefining the boutique hotel experience by placing wellness at the heart of its guest offerings. Located in Sundbyberg’s historic Signalfabriken, the 83-room property is pioneering a unique approach to guest well-being, seamlessly integrating fitness and health into its services.   Wellness on the Go   In partnership with Gympak, the hotel has introduced a first-of-its-kind service allowing guests to rent or borrow workout clothes and shoes directly from reception. This thoughtful addition ensures travelers can maintain their fitness routines even if they leave their gear at home. Additionally, a portable fitness kit designed for in-room training is now available, offering guests the flexibility to stay active without leaving their rooms.   Joy Juhlin, CEO of Story Hotel Signalfabriken, shared the vision behind the initiative: “We want to create a seamless blend of relaxation and wellness that adapts to each guest’s lifestyle. Gympak has been instrumental in helping us design a solution that inspires our guests to make health a priority during their stay.”  This innovation builds on successful wellness initiatives at the hotel’s sister property on Riddargatan, where similar offerings have received enthusiastic feedback from guests.   Setting a New Standard for Boutique Hotels   Story Hotel Signalfabriken’s commitment to well-being extends beyond fitness. The hotel’s holistic approach combines modern design, thoughtful amenities, and personalised service to create a haven where guests can balance activity and relaxation.   Nestled in the vibrant center of Sundbyberg, the hotel’s historic charm pairs with its forward-thinking philosophy to appeal to both business and leisure travelers. By integrating wellness into its identity, Story Hotel Signalfabriken is setting a new benchmark for boutique hotels, offering not just a place to stay but a destination to recharge, refocus, and thrive.   With this health-focused initiative, the hotel reaffirms its dedication to being more than just a stylish retreat – it’s a lifestyle destination designed for modern travelers seeking balance and inspiration.

Dan Company, a subsidiary of the Public Investment Fund (PIF) specialising in agri, eco, and adventure tourism, has unveiled its new luxury hospitality brand, Tuaja Luxury Resorts. This groundbreaking venture aims to redefine Saudi Arabia’s tourism landscape by offering an unparalleled blend of luxury, cultural heritage, and sustainable practices across stunning locations in the Kingdom.  Tuaja Luxury Resorts is designed to cater to a wide range of travelers, from adventure enthusiasts to wellness seekers, through three distinct offerings: Tuaja Premium Farm Resort, Tuaja Eco Resort, and Tuaja Adventure Resort. The brand’s ethos revolves around connecting guests to Saudi Arabia’s breathtaking landscapes and rich cultural tapestry while championing environmental responsibility.   Experiences Rooted in Nature and Sustainability   Each resort offers a unique experience tailored to its surroundings:   Tuaja Premium Farm Resort: Guests can indulge in luxury while immersing themselves in the agricultural heritage of the region. Highlights include farm-to-table dining, hands-on agricultural activities, and opportunities to savor fresh, local produce.   Tuaja Eco Resort: An oasis of tranquility, this eco-conscious retreat focuses on relaxation and rejuvenation. Visitors can explore meditative spaces, natural beauty treatments, and a serene atmosphere designed to promote wellness while embodying a commitment to environmental preservation.   Tuaja Adventure Resort: Thrill-seekers can enjoy a variety of outdoor activities, with each resort offering adventures unique to its location. From hiking to water sports, Tuaja Adventure Resort promises excitement against the backdrop of Saudi Arabia’s natural wonders.   A Vision for Sustainable Tourism   Abdulrahman Abaalkhail, CEO of Dan Company, highlighted the brand’s commitment to creating transformative guest experiences while supporting the Kingdom’s Vision 2030 objectives. “Tuaja Luxury Resorts represent a bold step forward in redefining hospitality in the region. Our focus on sustainability, cultural authenticity, and community empowerment sets a new standard for the industry. Each resort is designed to offer immersive activities that harmonise luxury with nature, ensuring every guest leaves with unforgettable memories,” he said.   First Resorts to Open in Al-Ahsa, a UNESCO World Heritage Site   The first three Tuaja resorts, operated by Hilton, will open in Al-Ahsa, known for its lush landscapes and historical significance as home to the world’s largest date palm oasis. Spanning a master development of 1.8 million square meters, the resorts will position Al-Ahsa as a premier farm-based tourism destination.   Tuaja Premium Farm Resort will showcase luxury amidst verdant surroundings. Tuaja Eco Resort will offer wellness and nature-based relaxation. Tuaja Adventure Resort will provide thrilling outdoor activities for families and individuals alike. Combining Hilton’s global expertise in hospitality with Al-Ahsa’s rich cultural and natural beauty, the resorts aim to attract visitors seeking unique experiences tied to the region’s heritage.   Looking Ahead   By 2030, Tuaja plans to expand across Saudi Arabia, introducing resorts inspired by the culture and traditions of each host city. The initiative aligns with Saudi Arabia’s broader tourism and economic development goals, offering visitors a sustainable and culturally immersive way to explore the Kingdom. With Tuaja Luxury Resorts, Dan Company is setting a new benchmark for hospitality in the region, promising experiences that resonate with modern travelers and honor the Kingdom’s natural and cultural heritage.  

In a major move that underscores confidence in the UK’s hospitality market, investment giants KKR and The Baupost Group have announced a joint venture to acquire a portfolio of 33 premium Marriott International hotels. The properties, previously owned by a subsidiary of the Abu Dhabi Investment Authority (ADIA), will remain under Marriott and Delta by Marriott branding.   The portfolio includes 6,500 rooms across full-service hotels located in London and key regional cities such as Edinburgh, Glasgow, Leeds, and Liverpool. These hotels, which cater to both business and leisure travelers, boast a range of high-quality amenities, from state-of-the-art conference facilities to golf and recreation options. Many of the properties have recently undergone significant refurbishments.   KKR’s hospitality platform, Amante Capital, will take the lead in managing the venture. The firm is set to work closely with Marriott International’s UK team to ensure continued investment in the properties, while also supporting local hotel teams in delivering exceptional guest experiences.   Mai-Lan de Marcilly, Managing Director and Head of Transactions France and Hotels at KKR, expressed enthusiasm for the deal, calling it a significant milestone. “This purchase reflects our confidence in the UK’s potential and the long-term growth opportunities in the European hospitality sector. Partnering with Amante Capital enhances our ability to acquire and operate premium hotels at scale.”   For The Baupost Group, this venture represents another step in its strategy of seizing high-quality, opportunistic investments. Nick Azrack, Partner at Baupost, emphasised the collaborative nature of the deal. “We’re excited to work with KKR, Amante Capital, and Marriott International to shape the future of these exceptional hotels.”   Amante Capital’s seasoned team plans to oversee the portfolio with a clear vision for growth. Their hands-on approach includes continued capital improvements aimed at enhancing guest satisfaction and expanding the hotels’ appeal.   This acquisition cements KKR’s status as the largest owner of premium Marriott hotels in Europe, the Middle East, and Africa (EMEA). The firm’s investment comes as part of its broader European real estate strategy, which has already deployed over $3.5 billion since 2016 across sectors like residential, logistics, and hospitality.   The transaction was facilitated by leading advisors and partners. Legal advice for the joint venture was provided by DLA Piper, Ropes & Gray, and Simpson Thacher Bartlett. Financing was arranged by KKR Capital Markets and Eastdil Secured, with asset management support from Hamilton Pyramid and legal counsel for ADIA from Burges Salmon.   With this landmark acquisition, KKR and The Baupost Group are positioning themselves as leaders in the premium hospitality space, setting the stage for enhanced experiences for guests across the UK.

IHG Hotels & Resorts (IHG), a global player in hospitality, has announced the signing of Vignette Collection, Union Han, Istanbul Karaköy, marking the brand’s highly anticipated debut in Turkey. Scheduled to open in late 2025, the property will become the 16th IHG hotel in Istanbul and the 45th IHG-affiliated property across the country.   This latest addition is part of IHG’s ambitious plans to expand its luxury and lifestyle portfolio globally. The Vignette Collection, introduced in 2021, is IHG’s first collection brand, designed for independent hotels seeking to maintain their unique identity while offering unforgettable guest experiences backed by IHG’s robust global systems.   A Unique Offering in a Historic Setting   Set within the historic Tütün Han building in Istanbul’s vibrant Karaköy district, the hotel will feature 51 individually designed guest rooms, an artisan bakery, a specialty food restaurant, and premium wellness facilities, including a spa. True to the ethos of the Vignette Collection, Union Han will also champion community impact through its “A Means for Good” initiative, partnering with local non-profit organisations to make a positive difference.   Leaders Weigh In   “This is an exciting milestone for both IHG and the Vignette Collection,” said Willemijn Geels, Vice President of Development, Europe. “Since launching just three years ago, the brand has seen remarkable momentum in Europe, with 14 open and signed properties in sought-after destinations. Turkey is a key growth market for us, and we’re thrilled to bring this distinctive hotel experience to Istanbul with Cortex Turizm.”   Strengthening IHG’s Presence in Turkey   The signing of Vignette Collection, Union Han, Istanbul Karaköy comes during a period of significant expansion for IHG in Turkey. With 32 operational hotels and 13 more in development, the company is catering to diverse markets, from luxury travellers at InterContinental Ankara (set to open in 2025) to those seeking modern comfort at Garner, near Istanbul’s new international airport.   Looking Ahead   By combining the historic charm of the Tütün Han building with the modern luxury of the Vignette Collection, IHG aims to create a space where guests can immerse themselves in Istanbul’s dynamic culture. This milestone not only highlights IHG’s growing footprint in Turkey but also reinforces its commitment to delivering unique experiences across its luxury and lifestyle brands.   As the opening of Union Han approaches, both IHG and Cortex Turizm are eager to welcome travellers seeking an immersive and authentic stay in the heart of Istanbul.

Landhaus Stricker, a five-star Relais & Châteaux hotel led by Michelin-starred Chef and Managing Director, Holger Bodendorf, has redefined its revenue management strategy through a fruitful five-year collaboration with HotelPartner Revenue Management. The partnership has bolstered the hotel’s competitiveness while staying true to its philosophy of prioritising the wellbeing of both guests and staff.   “I was introduced to HotelPartner by a fellow hotelier and was intrigued by the concept of revenue management,” said Bodendorf. “Initially, I wasn’t sure if it aligned with our structured fixed rates, but outsourcing to the right partners has proven incredibly successful. Now, revenue management is an area I’m personally involved in, working closely with HotelPartner to refine our approach and drive sustainable growth.”   A Collaborative Approach to Revenue Management   The collaboration, led by HotelPartner experts Karolin Grabbe and Robin Czullay, focused on creating a dynamic, market-responsive pricing strategy while maintaining the hotel’s renowned luxury standards.   “Many luxury hotels stick rigidly to static pricing, missing opportunities to optimise revenue,” explained Czullay. “At Landhaus Stricker, we implemented strategies that not only increased bookings on platforms like Booking.com and Expedia but also enhanced rate structures to better reflect the value of the guest experience.”   Grabbe emphasised the importance of close teamwork: “Our collaboration with the Landhaus Stricker team allowed us to respond flexibly to market and seasonal fluctuations. This tailored approach ensured high-quality standards remained intact while driving growth.”   Transforming Operations and Guest Experience   A key outcome of the partnership has been a significant shift in how Landhaus Stricker’s staff operate. With a 65% increase in online bookings, the reception team has transitioned from a sales-focused role to one centered on guest relations, freeing up time to enhance the guest experience.   “Now, we receive just four phone inquiries a day,” Bodendorf noted. “Our reception team can focus fully on guest interactions, which positively impacts other areas such as restaurant sales, amenity purchases, and even art sales. It’s a win-win for guests and staff alike.”   Impressive Results   The results speak for themselves. Landhaus Stricker has achieved a 25–30% increase in per-capita revenue, improved pricing structures and a dynamic approach to working with OTAs and sustainable growth and strengthened market positioning.   “For me, revenue management is not just about numbers – it’s about creating value for everyone involved,” Bodendorf concluded. “With HotelPartner, we’ve found a partnership that complements our philosophy, driving both profitability and guest satisfaction.”   This collaboration between Landhaus Stricker and HotelPartner Revenue Management exemplifies how innovative strategies and teamwork can transform not just revenue but the overall guest experience in the luxury hospitality sector.

In a move that blends innovation with impeccable service, Hyatt Regency Sydney, the largest premium hotel in the city, has introduced two state-of-the-art Gausium Phantas cleaning robots to its operations. Known for its 878 luxurious guestrooms, diverse dining options, and expansive event spaces, the hotel is now setting a new standard in cleanliness and efficiency.   The robots, implemented in partnership with McLaren Technologies, are now hard at work maintaining spotless corridors and select event spaces. Their advanced technology has already logged over 600 hours of cleaning in the first three months, allowing housekeeping staff to redirect their focus to guest-facing and operational priorities.   “This is about more than just cleaning floors,” said Matthew White, CEO of McLaren Technologies. “It’s about freeing up staff to engage in tasks that directly enhance the guest experience, while ensuring our spaces are consistently pristine.”   Efficient and Engaging   Hyatt Regency Sydney’s decision to adopt the Phantas robots is already yielding noticeable results. The hotel reports improved operational efficiency, enhanced cleanliness, and even higher guest satisfaction scores. Guests themselves have shown curiosity and enthusiasm, describing the robots as a fascinating addition that reflects the hotel’s commitment to innovation.   “Seeing the robots in action is like catching a glimpse of the future,” shared one guest. “It’s impressive to see a hotel using technology in such a smart, practical way.”   A Versatile Cleaning Solution   The Gausium Phantas robots are equipped with four cleaning modes, making them versatile enough to handle both hard and soft flooring in different spaces throughout the hotel. Controlled remotely via the user-friendly Gausium App, the robots offer flexibility and convenience to the housekeeping team, who can manage operations from any smart device.   “This technology delivers a rapid return on investment and significant time savings for our housekeeping staff,” White added. “It’s a win-win for both our team and our guests.”   Innovation in Action   Hyatt Regency Sydney has long been a leader in delivering exceptional guest experiences, and the introduction of the Phantas robots marks another milestone in the hotel’s journey toward operational excellence.   As the robots quietly and efficiently handle their duties, Hyatt Regency Sydney continues to focus on what it does best – creating memorable experiences for its guests while setting a benchmark for innovation in the hospitality industry.

Just steps away from Tivoli Gardens, the newly reopened Grand Joanne Hotel is turning heads with its seamless blend of Scandinavian design, historic charm, and cutting-edge technology. Housed in a beautifully restored 19th-century building, the hotel’s fresh vision comes courtesy of hospitality specialists Midstar AB, who have transformed the space into a vibrant hub where food, music, and culture converge.   At the heart of this transformation lies an advanced Smart IP loudspeaker system from Finnish audio innovator Genelec, ensuring that sound quality is as exquisite as the hotel’s bespoke interiors. Tasked with the audio overhaul was Effektgruppen, a consultancy and integration firm known for bringing ambitious concepts to life.   “Sound is such a vital part of creating an unforgettable experience,” says Fredrik Nordström, Project Manager at Effektgruppen. “When we first started designing the system, we explored custom speakers that matched the décor, but they just couldn’t deliver the pristine audio the hotel required. Switching to Genelec allowed us to marry style with unmatched sound quality.”   The result is a meticulously crafted audio environment powered by 62 Genelec Smart IP loudspeakers and seven subwoofers, strategically placed across all public areas, including the lobby, bar, restaurant, gym, and even the rooftop lounge. Each speaker is connected via a single network cable that provides power, audio, and management, simplifying the installation while maintaining a sleek, minimalist aesthetic.   Setting the Tone   Guests stepping into the lobby are greeted by a rich, enveloping soundscape courtesy of 11 compact 4420 speakers paired with two subwoofers. “We wanted guests to feel immersed from the moment they arrive,” explains Nordström. This thoughtful approach continues throughout the property, with music tailored to enhance the mood in each space.   At Joanne’s, the hotel’s signature Italian restaurant, eight larger 4430 speakers and a subwoofer provide an elegant soundtrack for dining, whether it’s breakfast or a lively evening event. Meanwhile, the adjacent bar hums with a seamless audio setup designed to complement its buzzing atmosphere.   Tech Meets Precision   Built on a Dante network and managed via advanced DSP from BSS, the system allows for precise sound control in every space. Effektgruppen utilised Genelec’s Smart IP Manager software to calibrate each loudspeaker, optimising delay and EQ settings to perfection. “It’s like fine-tuning an instrument,” says Nordström.   To keep things intuitive for staff, custom touch panels were installed in key locations, allowing for easy adjustments to sound levels. This feature is particularly valued in the yoga studio and gym, where classes often require dynamic audio shifts.   Elevating Hospitality   Located in Copenhagen’s trendy Vesterbro district, Grand Joanne isn’t just about luxury – it’s a celebration of the city’s laid-back creativity. The hotel boasts 162 rooms with Art Deco touches, a rooftop bar offering stunning city views, and a yoga studio where form meets function, much like the audio system itself.   “With Genelec’s Smart IP technology, we’ve been able to achieve something truly special,” Nordström reflects. “The sound doesn’t just fill the spaces – it elevates them, creating a consistent atmosphere that’s both engaging and relaxing.”   As the hotel embarks on this exciting new chapter, its innovative approach to design and technology is setting a new benchmark for guest experiences in Copenhagen. Grand Joanne is more than a place to stay; it’s a destination where every detail – from décor to sound – has been thoughtfully crafted to leave a lasting impression.

In a groundbreaking moment at COP29, the World Sustainable Hospitality Alliance (the Alliance) unveiled its Universal Sustainability Key Performance Indicators (KPIs) during a historic joint session of Tourism Ministers and the COP Presidency. This initiative, part of the COP29 Declaration on Enhanced Climate Action in Tourism, is being hailed as a transformative step for the hospitality industry, spotlighting its growing role in tackling climate challenges and shaping a sustainable future.   The Universal KPIs provide a clear framework for the hospitality sector to measure and report key Environmental, Social, and Governance (ESG) metrics, including greenhouse gas emissions, water consumption, waste, and energy use. By aligning with COP29’s climate goals, the KPIs represent the industry’s pledge to reduce its carbon footprint and adopt greener practices.   “Today marks a significant milestone in our journey toward a sustainable future,” said Glenn Mandziuk, CEO of the Alliance. “The launch of the Universal KPIs empowers our industry to take measurable actions against climate change and ensures accountability to consumers who demand greater trust and transparency. Our collaboration with UN Tourism is critical in setting a global standard for responsible tourism.”   The Alliance is doubling down on its sustainability efforts through partnerships with global leaders such as UN Tourism, the World Resources Institute, and Travalyst. Together, they aim to update the Hotel Carbon Measurement Tool, a resource that will soon adhere to the GHG Protocol, incorporate Scope 3 emissions, and include a robust data verification system, paving the way for COP30.   As a signatory of both the Glasgow Declaration and the COP29 Baku Declaration, the Alliance has reaffirmed its commitment to sustainable tourism practices that benefit the environment, the economy, and communities around the globe.   The new KPIs also aim to empower consumers by offering transparency in ESG initiatives, helping them make informed travel decisions. This focus on openness is expected to build trust with travellers, investors, and regulators while encouraging hotels and other businesses to prioritise sustainability as a core value.   Mandziuk believes the KPIs are more than just numbers-they represent a shift in mindset. “This isn’t just about tracking emissions or waste. It’s about holding ourselves accountable and showing the world that the hospitality industry can lead the charge in sustainable practices,” he added.   Developed through collaboration with industry stakeholders, the Universal KPIs reflect a shared sense of responsibility across the hospitality sector. Their introduction is being viewed as a model for other industries, showcasing the power of collective action in addressing global challenges.   As global leaders continue their discussions at COP29, the Alliance’s Universal KPIs stand out as a concrete step toward aligning economic growth with climate goals. It’s a message of hope and action-one that invites the world to work together for a sustainable tomorrow.

The wellness hospitality sector is seeing an unexpected shift, as Minor Wellness hotels outpace their Major Wellness counterparts in revenue and growth, according to the newly released 2024 Wellness Real Estate Mid-Year Report by RLA Global and HotStats. Drawing on HotStats’ robust financial and operational data, the report reveals a tale of two wellness categories. While Minor Wellness hotels boosted their Average Daily Rate (ADR) by 5% and Total Revenue per Available Room (TRevPAR) by 11% compared to the same period last year, Major Wellness properties faced challenges. The latter category recorded slight drops in key metrics, including a striking 9% decline in Gross Operating Profit per Available Room (GOPPAR). For Minor Wellness properties, which typically integrate wellness features into existing luxury offerings, the numbers affirm their rising appeal. Meanwhile, Major Wellness hotels, known for their expansive wellness programs, remain a premium asset class with higher TRevPAR but face growing pressure to sustain profitability. “There are mixed results, with top line growth slowing and bottom-line performance eroding,” said Roger A. Allen, Group CEO of RLA Global. “There are so many economic and global political factors influencing travel habits that a varied performance shouldn’t be a surprise.” Michael Grove, CEO of HotStats, emphasised the importance of wellness-related revenue streams. “As ADR growth slows, hoteliers will be encouraged by the continued rise of ancillary revenues, such as wellness activities and their strong connection with F&B. Maximising non-room revenue per occupied room will be crucial for profitability in the years ahead,” he said. The report paints a complex picture of global wellness trends, offering actionable insights for hotel owners, developers, and operators. It underscores the importance of aligning wellness strategies with financial objectives, as the sector continues to evolve in a dynamic economic landscape. Whether it’s the growing appeal of accessible wellness amenities or the enduring allure of luxury, one thing is clear: wellness isn’t just a trend-it’s a critical factor shaping the future of hospitality.  

BeezHotels, a trusted player in hotel revenue management and direct sales based in Spain, has announced an exciting partnership with Userguest, an innovative tech solution designed to boost hotel revenues. This collaboration promises to empower hoteliers by enhancing their direct booking capabilities, a move that could reshape how hotels manage revenue and attract guests.   Founded in 2010 on the sunny shores of Mallorca, BeezHotels has spent over a decade helping hoteliers strike the perfect balance between occupancy and rates. The company’s success speaks for itself, with a track record of delivering revenue growth for more than 100 hotels. Now, by integrating Userguest’s advanced technology into its services, BeezHotels is set to take its offerings to a new level.   Userguest’s platform is designed to simplify and supercharge the guest booking process. With features like personalised messaging and exclusive website-only incentives, the tool encourages travelers to book directly rather than turning to third-party platforms like OTAs. It’s a win-win for hotels and guests alike hotels see increased profits and independence from third-party commissions, while guests enjoy tailored experiences and better deals.   “Partnering with Userguest is a natural step for us,” says José Navarro, CEO and Revenue Director of BeezHotels. “We want to help hoteliers increase their revenue while reducing reliance on third-party channels. By combining our Revenue Management expertise with Userguest’s technology, we’re equipping our clients to thrive in a competitive market.”   For Userguest, the collaboration is equally promising. “We’re excited to join forces with BeezHotels, a company that shares our mission of helping hotels succeed,” says Hicham Benyebdri, Co-founder of Userguest. “Together, we’re delivering a solution that not only boosts bookings but also gives hoteliers more control over their sales strategies and revenue.”   This partnership also marks a milestone for Userguest’s expansion in Spain, guided by Open Revenue Consulting. Cristina Blaj, Founder and CEO of Open Revenue Consulting, describes the collaboration as a game-changer for BeezHotels’ clients. “We’re providing the tools and expertise to maximise profits while creating seamless and personalised guest experiences,” she says.   As the hotel industry continues to navigate challenges and opportunities in a tech-driven world, partnerships like this one highlight the potential of innovation and collaboration to transform the way hotels connect with guests and grow their businesses.

In a city renowned for its extravagance, Resorts World Las Vegas is raising the bar yet again. Through an innovative partnership with technology provider Alliants, the resort is set to introduce a cutting-edge contactless guest experience, redefining luxury and convenience for travellers. Launching in early 2025, this collaboration signals a bold step forward in hospitality, blending state-of-the-art technology with unparalleled service.   Seamless Arrival and Stay   The integration of Alliants’ advanced technology will allow guests to bypass traditional check-in processes entirely. From updating reservations to adding companions and sharing arrival details, guests can take care of everything before arriving. Early check-in and check-out options ensure that visitors enjoy the utmost flexibility during their stay.   Shannon McCallum, Vice President of Hotel Operations at Resorts World Las Vegas, expressed her enthusiasm for the partnership:  “We are always innovating and finding ways to improve the guest experience. Creating a truly unforgettable, top-tier, and seamless experience is our highest priority. Alliants is helping us achieve that mission with their latest technology integration.”   Touchless Convenience at Every Turn   Among the suite of enhancements is a digital key feature that offers secure, app-free access to rooms and resort facilities. Guests can add their room key directly to their devices, enabling touchless entry to their rooms, the pool, fitness centre, and more. This intuitive service allows guests to manage every aspect of their stay from the palm of their hands, ensuring ease and efficiency at every step.   Andrew Pirret, SVP Product at Alliants, highlighted the company’s commitment to creating tailored, transformative experiences: “Our mission at Alliants is to provide uniquely customised solutions that elevate guest experiences. We’re thrilled to support Resorts World Las Vegas in setting new benchmarks for luxury hospitality.”   A New Standard for Luxury Hospitality   Resorts World Las Vegas and Alliants’ collaboration showcases the future of travel and hospitality, where technology and service combine to create unforgettable experiences. With these innovative features, Resorts World Las Vegas solidifies its place at the forefront of the luxury hospitality industry, offering guests not just a stay, but a seamless journey from arrival to departure.  

Shaner Hotels, a globally recognised hotel owner, operator, and developer, has announced a strategic alliance between its Shaner Italia division and Dubai-based hospitality brand, The First Group. The partnership will kick off with The First Collection at Jumeirah Village Circle, a Tribute Portfolio Hotel, marking the debut of The First Group’s lifestyle hospitality brand in the Middle East.   A Partnership with Global Reach   The alliance sets its sights on expanding hotel management agreements (HMAs) across the Middle East, North Africa, Greece, and Cyprus, with properties operating under The First Collection, Tribute Portfolio, and Marriott International brands.   “This partnership addresses a significant gap in the Gulf region for well-branded, professionally operated hotels,” said Plato Ghinos, President of Shaner Hotels. “We aim to provide comprehensive support at every stage of the hotel lifecycle, from site selection to final sale.”   The collaboration combines Shaner Hotels’ extensive international operations experience with The First Group’s deep understanding of the Gulf region. Apo Demirtas, Chief Strategy Officer at The First Group Hospitality, highlighted the mutual benefits: “This partnership accelerates our ability to expand our portfolio by merging proprietary operational systems and decades of hospitality expertise.”   Tribute Portfolio Debut in the Middle East   The partnership’s first project, The First Collection at Jumeirah Village Circle, represents Marriott Bonvoy’s Tribute Portfolio’s entry into the Middle East. The striking 40-storey tower boasts 491 suites, premium facilities, and a prime location in Dubai’s vibrant Jumeirah Village Circle. Guests can enjoy a stylish business lounge, a large swimming pool and sundeck, a state-of-the-art fitness centre, and separate male and female spa facilities.   Strengthening Ties Across Regions   Rob Burns, CEO of The First Group, praised Shaner Hotels for its reputation and Mediterranean footprint: “Shaner is a natural partner to help expand our operations further into the Gulf region, with their strong internal culture and understanding of regional dynamics.”   Shaner Hotels’ Chairman and CEO, Lance Shaner, expressed enthusiasm for the project: “The First Collection at Jumeirah Village Circle is a true gem. With its award-winning design and premium amenities, we are confident in its financial success and its ability to deliver exceptional experiences for our guests.”   A Bright Future Ahead   The partnership between Shaner Hotels and The First Group signals a bold step forward in luxury hospitality, leveraging combined expertise to deliver outstanding results for stakeholders and guests alike. With ambitious plans to expand across key regions, this alliance promises to redefine standards for upscale hotel experiences.

In a transformative move for the hospitality sector, GraceSoft, Urban Park Hotel Collection, and LodgeTender have joined forces to create the world’s largest independent hotel service and membership network. Together, they now support over 2,000 independent hotels globally, offering cutting-edge technology, expert consulting, and an innovative non-franchise membership model.   This partnership marks a significant shift in the independent hospitality landscape, equipping smaller hotels with tools and resources previously reserved for major franchise chains. The alliance promises to empower hoteliers to thrive while preserving their unique character in an increasingly competitive market.   Empowering Independence   The collaboration offers an integrated suite of solutions designed to address the unique challenges faced by independent hotel owners. From sophisticated property management systems and dynamic booking engines to revenue optimisation strategies and distressed property recovery consulting, this partnership provides independent hoteliers with everything they need to succeed.   Gideon Stanley, CEO of GraceSoft, explained: “Our mission is to equip independent hoteliers with top-tier resources and technology, enabling them to compete with major brands while maintaining their distinctive identities. With this portfolio collaboration, we’re bringing together over 2,000 hotels to enhance efficiency, elevate guest satisfaction, and boost profitability.”   Revolutionary Membership Model   Urban Park Hotel Collection, a division of Urban Park Hotels LLC, leads the charge with its unique non-franchise membership model. Now the largest independent hotel flag in the United States, Urban Park boasts over 2,000 members worldwide. This model provides franchise-level support at a fraction of the cost, allowing hotels to retain their individuality while benefiting from collective strength.   Membership includes access to operational systems designed for ownership-focused efficiency, bridging the gap between independence and corporate-level resources.   Comprehensive Hotel Technology   GraceSoft and LodgeTender contribute advanced technological solutions, including property management systems, booking platforms, and channel management tools. These innovations optimise reservations, implement dynamic pricing strategies, and enhance online visibility, helping independent hotels to stand out in crowded markets.   A New Era for Independent Hospitality   By combining expertise across technology, branding, and consulting, this alliance establishes a robust support system for independent hoteliers. The partnership positions itself as a leader in fostering sustainable success for hotels seeking to maintain their authenticity while leveraging industry-leading solutions.   As the hospitality industry continues to evolve, this groundbreaking collaboration sets a new standard for empowering independent hotels, ensuring they remain competitive, profitable, and true to their unique identities.  

Swedish investment group Qarlbo AB has unveiled its latest venture, Miramis, a luxury hospitality brand designed for travellers seeking unique and authentic experiences. Miramis represents a bold step forward for Qarlbo, blending high-end design and personalised service with a deep respect for local communities and sustainability.   The brand’s initial portfolio builds on properties developed by Erqole, the Italian hospitality company owned by Qarlbo, whose ethos of authenticity and quality aligns seamlessly with Miramis’ vision. Guests can look forward to unforgettable stays at stunning locations in Southern Tuscany, just over an hour from Rome.   The debut collection includes the Hotel La Roqga and Isolotto Beach Club in Porto Ercole-both launched in 2023-alongside the historic Hotel Torre di Cala Piccola in Porto Santo Stefano and Fattoria La Capitana in Magliano, which will undergo extensive renovations. A new hotel is also planned as part of an urban regeneration project at the former Cirio factory in Porto Ercole. Together, these properties will offer distinct but complementary experiences, from coastal luxury to countryside tranquillity.   Miramis’ mission goes beyond offering five-star stays. It aims to enhance local heritage, hiring local staff, sourcing regional materials, and supporting the communities it serves. The brand also prioritises sustainability, environmental stewardship, and holistic well-being, all while embracing the latest trends in luxury tourism.   Leadership and Vision   At the helm of Miramis is Flavio Bucciarelli, CEO of Qarlbo Hospitality, and Stefano Cuoco, CEO of Erqole. Together, they lead a team of over 200 Erqole employees, described as “storytellers” who form the backbone of the operation. To foster a strong sense of community and work-life balance, the group has invested in dedicated staff housing and training programmes in Italy.   Speaking about the launch, Bucciarelli said: “With Miramis, we’re creating a brand that celebrates unique destinations and authentic, memorable experiences. Erqole provides a strong foundation, enabling us to set new standards in luxury hospitality. We are deeply committed to enriching the regions we operate in, while exploring new and untapped destinations.”   Cuoco added: “Miramis marks a significant milestone for us. With a carefully curated portfolio and a robust operational base, we’re poised to deliver hospitality that exceeds expectations. Guided by core values and innovation, Miramis strengthens our position in the sector, fostering sustainable growth and meaningful impact.”   A Commitment to the Future   Miramis’ dedication to sustainability and authenticity reflects Qarlbo’s broader vision of redefining luxury hospitality. By revitalising properties and investing in emerging destinations, the brand aims to create lasting memories for guests while leaving a positive imprint on the communities it touches.   As Miramis begins its journey, the industry will be watching closely as the brand carves out its place in the world of luxury travel, offering not just accommodation but a deeper connection to the extraordinary locations it calls home.

TRIBE, Accor’s bold, design-driven hotel brand, has reached an exciting milestone with 20 hotels now open across the globe. Renowned for its smart, stylish spaces that prioritise both function and social interaction, TRIBE is on track to redefine modern hospitality. With more than 40 additional properties currently under development, the brand’s journey is far from over, reflecting the increasing global appetite for lifestyle-driven stays.   Revolutionising Hospitality Through Design   Jean-Yves Minet, Global Brand President, Midscale & Economy at Accor, emphasised TRIBE’s unique approach: “Reaching 20 TRIBE hotels is just the beginning of our journey to redefine modern hospitality. TRIBE offers design-led spaces that provide everything guests need and nothing they don’t. Vibrant, functional places to work, play, or relax-all at an accessible price point.”  TRIBE hotels are carefully curated to meet the needs of today’s traveler, blending high-quality comfort with affordability. The focus on what truly matters-stylish design, functional spaces, and a sense of connection-makes TRIBE a standout in the midscale lifestyle segment, which is growing rapidly worldwide.   A Winning Formula for Travellers and Investors   Camil Yazbeck, Global Chief Development Officer, Premium, Midscale & Economy Division, Accor, highlighted TRIBE’s appeal for both guests and investors: “TRIBE delivers on the lifestyle demand for innovative, vibrant stays that attract modern travelers and locals alike. For our partners, TRIBE offers strong financial returns through ADR premiums, optimised space planning, and high GOP margins. The brand is also ideal for conversions, aligning with Accor’s commitment to responsible growth and sustainable hotel development.”   TRIBE’s distinctive spaces combine local vibrancy with sleek design credentials, making them a magnet for socially-minded travelers. This approach not only enhances the guest experience but also ensures high performance for property owners.   Expanding TRIBE’s Bold Vision   As the brand continues to grow, TRIBE remains committed to delivering intelligent, creative, and highly functional spaces. Each property reflects the ethos of contemporary living, providing unique environments where individuality and connection thrive.  With 20 hotels already redefining expectations and more on the horizon, TRIBE is setting a new benchmark for lifestyle-based hospitality-proving that exceptional design, comfort, and value can coexist seamlessly.

Hilton has announced the signing of an agreement to bring its luxury Signia by Hilton brand to Amman, Jordan. Scheduled to open in January 2025, this 272-key property marks the first international location for the Signia by Hilton brand, which is renowned for its modern amenities, bespoke service, and top-tier meetings and events facilities.   A Strategic Location in the Heart of Amman   Located in the bustling Shmeisani business district, Signia by Hilton Amman will offer unmatched convenience for business and leisure travelers alike. The hotel is a short 15-minute walk from Al Abdali Mall and Abdali Boulevard, a vibrant hub for shopping, dining, and commerce. Its proximity to major corporate offices, international banks, and cultural landmarks such as Prince Hashem Bird Garden and Haya Cultural Center enhances its appeal.   Carlos Khneisser, Hilton’s Vice President of Development for the Middle East and Africa, emphasised the significance of the project: “The debut of Signia by Hilton Amman underscores our commitment to growth and diversification in the MEA region. This property will deliver elegant accommodations, sophisticated meeting spaces, and exceptional dining experiences, catering to the diverse needs of Jordan’s capital city.”  World-Class Meetings and Events Facilities   Designed as a premier destination for events, Signia by Hilton Amman will feature over 5,000 square meters of flexible meeting space, including a cutting-edge convention center capable of hosting up to 3,400 attendees. The hotel’s 20 meeting rooms, ranging from 30 to 1,000 square meters, will be equipped with advanced technology and personalised services, ensuring a seamless experience for event organisers and attendees.   Monther Farah, Managing Director of Al Rabya Hotels, the owning company of the property, shared his enthusiasm: “We are proud to partner with Hilton to introduce the first Signia by Hilton outside the U.S. to Jordan. This collaboration highlights the unique potential of our property and its alignment with the brand’s luxury and innovation-driven ethos.”   Elevated Luxury and Culinary Offerings   The hotel will house 272 guest rooms and suites, designed to provide natural light, stunning views, and premium finishes. Guests can enjoy seven distinct dining venues offering local and international cuisines, including a specialty restaurant, an upscale bar, and a unique bowling and entertainment centre.   To enhance relaxation, the property will feature a state-of-the-art spa, an outdoor pool, and a fully equipped fitness center. For guests seeking an exclusive experience, the Club Signia offers private lounge access, personalised concierge services, and enhanced in-room amenities.   Teddy Berlin, Brand Leader for Signia by Hilton, highlighted the brand’s focus on merging style with functionality: “Amman’s role as a regional business hub and its rich cultural heritage make it an ideal location for our first international Signia property. This hotel will redefine cosmopolitan luxury, delivering vibrant spaces and unparalleled service for discerning travellers.”   A Milestone for Hilton and Amman   Signia by Hilton Amman represents a significant milestone for both Hilton and Jordan’s hospitality landscape. With its strategic location, world-class facilities, and signature luxury experience, the hotel is poised to become a central hub for travellers and the local community.   The project adds to Hilton’s growing presence in the Middle East and Africa, where the company operates or is developing more than 300 properties across 12 brands.

Soul Community Planet (SCP) Hotels has unveiled the Evergreen Ave Collaborative at SCP Redmond Hotel, a vibrant new co-working space designed to blend wellness, sustainability, and a sense of community with modern work-life needs. Situated in the heart of Central Oregon, the space complements SCP Redmond’s eco-conscious hospitality ethos, offering a thoughtful and inspiring environment for professionals and creatives alike.   “We’re thrilled to introduce the Evergreen Ave Collaborative to our local community,” said Ken Cruse, CEO and Co-Founder of SCP Hotels. “This isn’t just a place to work-it’s a place to connect, grow, and make a positive impact. Whether it’s through wellness programming, sustainability initiatives, or shared values, we’ve created a space where individuals can contribute to something greater while enjoying an exceptional workspace.”   The Evergreen Ave Collaborative offers a variety of flexible memberships to cater to diverse needs, from day passes at $30 to monthly plans ranging from $195 to $395. Each membership includes access to hot desks, private conference rooms, high-speed internet, and a fully stocked kitchen. Members also enjoy SCP Redmond’s eco-friendly amenities, from yoga mats for mid-day stretches to abundant natural light in carefully designed workspaces.   Beyond the Desk: Wellness and Culinary Experiences For those seeking a balance between work and wellness, the SCP Fit add-on offers members access to state-of-the-art fitness facilities, including Peloton bikes, TRX gear, and free weights, as well as a tranquil meditation room-all for $55 per month.   Food and wine enthusiasts can elevate their memberships with the Terra Kitchen Wine & Dine Club. Perks include exclusive discounts on locally inspired dishes and drinks, plus two bottles of wine each month curated from Oregon winemakers. Evergreen Ave Collaborative members also receive a 20% discount on Wine & Dine Club memberships, enhancing their culinary experience.   More Than a Workspace  Memberships at Evergreen Ave Collaborative come with a suite of perks designed to enrich the workday and foster connections:   Access to SCP’s floating workspaces and office essentials like printing and daily storage lockers.   Complimentary coffee, herbal teas, kombucha, and a daily tap beverage from the Wayfarer Club.   Monthly conference room access and exclusive member events, including tastings, workshops, and speaker series.   Discounts on SCP hotel stays, wellness programming, and Provisions Market food and beverages.   For those seeking a premier experience, Founding Member options are available for a limited time. Founding Members receive six months of complimentary SCP Fit access and Wine & Dine Club membership, along with special recognition and enhanced benefits.   A Community for the Future  Evergreen Ave Collaborative is more than just a coworking space-it’s a hub for fostering connections, prioritising well-being, and championing sustainability. With its innovative blend of amenities and values, SCP Redmond Hotel’s latest offering is set to become a cornerstone of Central Oregon’s professional and social landscape.   For more information or to become a member, visit SCP Redmond Hotel and discover how Evergreen Ave Collaborative is redefining the future of workspaces.

InterContinental Hotels Group PLC (IHG) has solidified its position in the loyalty landscape by renewing agreements with key financial services partners, including JPMorgan Chase Bank, N.A. (Chase), to provide co-branded IHG One Rewards credit cards in the US. The new partnerships, effective immediately, extend through 2036 and mark a significant step forward in IHG’s efforts to deepen guest engagement and drive revenue growth.   The co-branded credit cards are a cornerstone of IHG’s award-winning loyalty program, offering members more ways to earn and redeem points while fostering stronger connections with the IHG brand. Elie Maalouf, CEO of IHG Hotels & Resorts, expressed excitement about the long-term potential of these partnerships. “These agreements represent a detailed and strategic review of opportunities to enhance our ancillary revenue streams. They will create more opportunities for guests to engage with IHG One Rewards, drive significant returns for our hotel owners, and deliver meaningful shareholder value,” he said.   Under the agreements, IHG anticipates a significant rise in fee income, with 2023’s $39 million from reportable segments expected to double by 2025 and triple by 2028. This growth will be fueled by expanding credit card usage, a growing US cardholder base, and the continued rise in IHG One Rewards membership, which is projected to reach approximately 145 million members globally by the end of 2024. Loyalty members, who spend around 20% more than non-members, now account for over 60% of room nights globally and nearly 70% in the Americas-a notable increase since the program’s refresh in 2022.   Maalouf emphasised the broader implications of the partnerships: “This collaboration strengthens IHG’s enterprise and reinforces our System Fund, benefiting hotel owners and providing customers with even more compelling reasons to engage with our loyalty program. We’re also exploring opportunities to introduce co-brand credit cards in other markets.”   IHG’s focus on ancillary products, including credit cards, aligns with its medium- to long-term growth strategy. The company is targeting 100-150 basis points of annual fee margin improvement through operational efficiencies and fee revenue growth. These initiatives, already yielding results in 2024, highlight IHG’s commitment to delivering shareholder value and enhancing the guest experience.   With these agreements, IHG not only strengthens its financial foundation but also reaffirms its dedication to delivering exceptional value to its guests and hotel owners alike, further cementing its leadership in the global hospitality industry.  

Absolute Hotel Services (AHS) Group has unveiled an ambitious partnership with Oracle, a global leader in hospitality technology, aimed at redefining operations across its portfolio of properties. The collaboration will see AHS implement Oracle’s Opera Cloud Property Management System and Micros Simphony Point of Sale solutions across all its branded hotels worldwide, marking a significant leap in the group’s commitment to innovation and guest-centric service.   Jonathan Wigley, CEO and Founder of Absolute Hotel Services Group, shared his enthusiasm for the partnership. “Oracle’s reputation for excellence in hospitality technology is unparalleled. This partnership is a testament to our dedication to equipping our properties with cutting-edge tools that not only enhance guest experiences but also drive operational efficiency and profitability for our hotel owners,” he said.   The rollout is already underway, with existing properties expected to complete the transition by the first quarter of 2026. All new properties under AHS will launch with Oracle’s systems fully integrated from day one, ensuring a seamless and advanced operational foundation.   For AHS, the partnership signals more than just a technological upgrade. By leveraging Oracle’s state-of-the-art solutions, the group aims to simplify complex processes, enable real-time decision-making, and elevate service delivery standards. “It’s not just about adopting new systems; it’s about redefining how we operate, creating a more intuitive and enriching experience for both our guests and our teams,” Wigley added.   The move aligns with a broader vision to position AHS at the forefront of global hospitality, setting benchmarks for service excellence and operational innovation. For guests, it means smoother check-ins, personalised services, and a dining experience that’s as efficient as it is memorable.   As the hospitality landscape continues to evolve, AHS’s collaboration with Oracle demonstrates its readiness to embrace change, champion technology, and shape the future of guest experiences.  

Thynk, a leading provider of AI-driven hospitality solutions, has announced its membership in Salesforce’s Agentforce Partner Network, a global ecosystem dedicated to building advanced autonomous agents and agent actions. With the introduction of Thynk’s Hospitality AI Sales Agent, the company aims to transform the hospitality sales process by enabling faster responses to RFPs, enhancing decision-making, and helping sales teams close deals more efficiently.   The Hospitality AI Sales Agent integrates seamlessly with Salesforce’s Agentforce, a suite of autonomous AI agents designed to support human teams by automating tasks, scaling operations, and improving efficiency across industries. Thynk’s solution uses contextual data to empower hotel sales teams, allowing them to propose alternative dates and services, streamline workflows, and optimise decision-making.   Accelerating Sales with AI Integration   As part of the Agentforce ecosystem, Thynk’s AI-powered agent action leverages the power of Salesforce’s Agent Builder to integrate with customers’ existing Salesforce setups. By accessing and utilising qualification data, the Hospitality AI Sales Agent helps sales teams quickly identify opportunities, respond to leads, and meet demand with greater precision.   “Our mission is to make data insights more accessible and actionable for hospitality teams,” said Pascal Petit, Co-founder and CEO of Thynk. “The AI Sales Agent streamlines tasks that often overwhelm sales teams, enabling them to close deals faster and focus on building stronger client relationships.”   Thynk’s vision extends beyond sales teams, as the AI Sales Agent will also be offered as a white-label service for brands. This move will equip booking agents with an interactive, online booking process designed to enhance customer engagement and simplify transactions.   Expanding Agentforce’s Reach   Salesforce’s Agentforce Partner Network includes more than 20 agents and agent actions, integrating with various technology and data providers to execute complex tasks across organizations. By partnering with Salesforce, Thynk contributes to expanding the functionality of Agentforce, helping businesses achieve faster deployments and cost-effective solutions tailored to their needs.   “Salesforce’s ecosystem of partners like Thynk is driving the next wave of AI enterprise innovation,” said Brian Landsman, EVP of Global Technology Partners at Salesforce. “By combining domain expertise with AI capabilities, these agents help businesses scale efficiently while delivering better outcomes for customers.”   A New Era for Hospitality Sales Teams   Initially, the Hospitality AI Sales Agent will serve hotel sales teams and group desks, significantly reducing response times and improving customer interactions. Eventually, the solution will become a valuable tool for bookers, offering an intuitive and interactive online booking experience that aligns with evolving guest expectations.   Thynk’s integration with Agentforce highlights the growing potential of AI in the hospitality sector, where innovative tools are not just enhancing operations but reshaping how businesses interact with clients and guests. With this collaboration, Thynk and Salesforce are setting the stage for a smarter, more efficient future in hospitality sales. 

The Mayfair House Hotel & Garden, a luxury property managed by Crescent Hotels & Resorts and owned by Brookfield Properties, has teamed up with ROH, the hospitality industry’s pioneering sales and payments management platform, to enhance profitability through improved payment processing and sales conversion.   ROH is at the forefront of modernising hospitality operations by addressing the critical link between payments and profitability. By streamlining payment workflows and providing real-time visibility into corporate bookings, the platform empowers hotel sales and finance teams to collaborate more effectively, leading to increased productivity and stronger financial performance.   “Payments aren’t just a back-office task- they’re critical to a hotel’s profitability and operational success,” said Jess Conroy, CEO and Founder of ROH. “At ROH, we understand the complexities of managing payments and the immense opportunities they offer. Our platform simplifies processes, enhances collaboration, and ensures every payment is accounted for. These elements are crucial not only for hotel teams but also for operators, asset owners, and brands seeking sustainable growth.”   At the Mayfair House Hotel & Garden, ROH’s innovative solutions have automated manual processes, enabling the team to focus on strategic initiatives. The platform’s ability to integrate seamlessly into daily operations has resulted in streamlined workflows, faster payment processing, and improved sales conversions.   By partnering with ROH, Mayfair House Hotel & Garden is taking a proactive step toward redefining its operational excellence. The collaboration ensures that both the guest experience and financial performance remain top priorities, further cementing the hotel’s status as a premier destination in Coconut Grove. As the hospitality industry increasingly recognises the pivotal role of payments in driving profitability, partnerships like this highlight the importance of leveraging innovative platforms to meet evolving business demands.

Paradores, Spain’s renowned chain of luxury hotels, has renewed its partnership with Shiji ReviewPro, reaffirming its commitment to guest satisfaction and operational excellence. Since 2016, Paradores has relied on Shiji ReviewPro’s Online Reputation Management (ORM) and Guest Satisfaction Surveys (GSS) to gather and act on real-time feedback, driving meaningful improvements across its properties.   The collaboration aligns seamlessly with Paradores’ broader strategic priorities, which focus on digital innovation and sustainability as cornerstones of future growth. Following a record-breaking year in 2023, with €328 million in revenue and €25 million in profit, Paradores is leveraging advanced tools like Shiji ReviewPro to maintain its leadership in the Spanish hospitality sector.   Paradores’ focus on guest-centric strategies has paid off. In 2023, the chain achieved an impressive Net Promoter Score (NPS) of 66.2%, nearly doubling the industry average of 36%. Occupancy rates also reached an enviable 71%, reflecting the enduring appeal of Paradores’ blend of cultural heritage, luxury, and modern service.    By combining digital innovation with a rich heritage, Paradores has positioned itself as a leader in the Spanish hospitality market. With Shiji ReviewPro’s advanced ORM and GSS tools, the chain can monitor guest sentiment, address issues promptly, and identify trends that drive operational improvements.   Sustainability and Growth   Paradores’ strategic vision also emphasises sustainability as a key driver of growth. By integrating guest-centric digital solutions with eco-friendly practices, the chain continues to set the standard for excellence in Spanish hospitality.   Looking Ahead   As Paradores builds on its record-setting achievements, its focus on leveraging digital tools, prioritising sustainability, and enhancing the guest experience ensures its reputation as one of Spain’s most admired hotel brands remains unshakable. By renewing its partnership with Shiji ReviewPro, Paradores underscores its commitment to excellence, ready to embrace the opportunities and challenges of the future.

In a move set to reshape the future of hotel technology, Mews, a global player in hospitality solutions, has acquired Atomize, a cutting-edge Revenue Management Software (RMS) provider headquartered in Sweden. The acquisition underscores Mews’ commitment to equipping hoteliers with innovative tools to optimise operations and maximise revenue.   Atomize, founded in 2016 by Leif Jägerbrand, has become a favorite among forward-thinking hoteliers, transforming complex market data into actionable insights. With its smart algorithms and real-time dynamic pricing capabilities, Atomize helps hotels fine-tune room rates to match market conditions and guest preferences. Its platform is used in over 50 countries, helping properties stay competitive in a fast-paced industry.   Richard Valtr, Founder of Mews, highlighted the significance of real-time decision-making in today’s 24/7 booking environment. “Traditional revenue management systems often leave hoteliers making blanket price changes without precision. Atomize’s technology empowers hotels to act on predictive insights and market data, unlocking immense revenue potential,” Valtr shared.   Atomize’s RMS goes beyond standard pricing adjustments, offering:   Real-time dynamic pricing: Continuously updating room rates based on market demand, booking patterns, and competitor rates.   Granular room-level pricing: Allowing tailored pricing strategies for specific room types.   Multi-property and group pricing capabilities: Ensuring consistent yet market-aware pricing across multiple properties.   Automation with human control: Balancing powerful algorithms with the flexibility for manual input.   Chris Pedersen, CEO of Norway’s Kronen Hotel Group, called Atomize a game-changer for his business. “Its real-time rate suggestions have boosted our group’s RevPAR by 35% and saved us fifty hours of work per week. Pairing Atomize with Mews ensures we stay agile in a dynamic market while delivering exceptional guest experiences,” Pedersen said.   The integration of Atomize into the Mews platform marks a turning point for the hospitality industry. Matt Welle, CEO of Mews, emphasised the synergy between the two companies. “Since 2018, Atomize has been a key strategic partner. Together, we’ve empowered hundreds of customers to streamline both revenue and operations. This acquisition sets the stage for even greater innovation,” Welle stated.   Leif Jägerbrand echoed this sentiment, expressing excitement about the partnership. “By aligning our strengths, we can offer hoteliers a more holistic approach to revenue management and operations. This partnership is a significant step toward smarter, unified solutions for the industry,” he said.   The deal was facilitated by Mews Ventures and supported by legal counsel from the Eldison law firm. For the hospitality industry, the acquisition signals a shift toward integrated, future-ready technology. Alexander Edström, CEO of Atomize, sees this as a pivotal moment. “Uniting our revenue management expertise with Mews’ comprehensive platform creates endless possibilities for innovation. Together, we’re shaping the future of hotel technology,” Edström said.   As Mews and Atomize join forces, hoteliers can look forward to smarter, more scalable solutions designed to enhance both profitability and guest satisfaction. With this acquisition, the hospitality industry inches closer to a future where technology works seamlessly to meet the demands of an ever-evolving market.  

RateGain Travel Technologies Limited, a global platform in AI-powered SaaS solutions for the travel and hospitality industry, has launched Demand Booster, an innovative digital marketing platform designed to help hoteliers boost direct bookings and improve return on ad spend (ROAS).   For many hoteliers, navigating the digital landscape has been a daunting challenge, plagued by fragmented systems, disconnected dashboards, and rising advertising costs. Demand Booster aims to change that narrative, offering a comprehensive solution to streamline multi-channel marketing efforts and empower hoteliers with actionable insights.   Simplifying Complex Marketing Processes   Demand Booster integrates campaign management, performance tracking, and demand intelligence into one user-friendly platform. By tapping into data from over 1,100 sources, it equips hotels with the tools to optimise their advertising efforts across search engines, metasearch platforms, and social media. The platform’s auto-budget management feature ensures that direct bookings consistently meet or exceed target ROAS, helping hoteliers get the most out of their marketing investments.   “Hotels face immense pressure to deliver results in an increasingly competitive digital environment,” said Bhanu Chopra, Founder and Managing Director of RateGain. “With Demand Booster, we’re not just helping them manage campaigns; we’re providing a strategic advantage. By combining real-time data, intelligent automation, and predictive insights, we enable hoteliers to stay ahead of market shifts, make smarter decisions, and drive consistent growth.”   Empowering Hotels with Real-Time Insights   Demand Booster also addresses a critical need for accurate, timely market intelligence. Hotels can use this data to adjust bidding strategies, target new audiences, and capitalise on high-demand periods, ensuring they remain agile and responsive to market changes.  As part of RateGain’s UNO platform, Demand Booster offers a single, cohesive interface for managing paid advertising campaigns. Its streamlined approach eliminates the need for multiple vendors and disconnected tools, freeing up hoteliers to focus on engaging guests and improving the overall experience.   A Game-Changer for the Hospitality Industry   By simplifying operations and enhancing profitability, Demand Booster is more than just a marketing tool–it’s a strategic partner for hoteliers navigating today’s complex digital landscape.   “Hoteliers are no longer just looking for solutions; they’re looking for growth partners,” Chopra added. “Demand Booster is built to meet that need, combining cutting-edge technology with an intuitive design to make digital marketing a seamless and rewarding experience.”   As digital advertising becomes increasingly critical to hotel success, RateGain’s Demand Booster is poised to reshape the way hoteliers approach marketing, delivering not just results but a significant competitive edge.

Hotels are taking a significant step forward in secure and seamless payment processing, thanks to a new integration between Maestro PMS’s MezzoPay embedded payment platform and b4checkin’s TransForm online payment solution. This partnership aims to tackle two critical challenges facing hoteliers: fraud prevention and chargeback reduction, while maintaining an exceptional guest experience.   A Seamless Payment Journey   MezzoPay integrates credit card processing directly into Maestro’s Property Management System (PMS), offering a streamlined payment experience from booking to check-out. By embedding all payment processes within the PMS, hoteliers can securely manage guest transactions in one system, reducing complexity and enhancing efficiency.   The partnership with TransForm takes MezzoPay’s capabilities further. TransForm allows hotels to send secure, personalised payment links directly to guests via email. These links lead to a user-friendly portal where guests can confirm payment amounts, authorise charges, and complete transactions in real-time. With instant payment processing and data encryption, this integration not only builds trust between guests and hotels but also ensures PCI compliance and robust fraud prevention.   Fighting Fraud and Chargebacks   Fraud and chargebacks are persistent challenges in the hospitality industry. According to a 2023 study by Juniper Research and Chargeback Gurus, the travel sector faced an estimated $25 billion in chargebacks last year alone. Chargebacks often result from card-not-present (CNP) transactions, where sensitive payment details are shared through insecure channels like email or SMS.   With the MezzoPay and TransForm integration, hoteliers can set controls to limit fraudulent attempts, such as card entry failure limits, and access best practices to contest chargebacks effectively. This partnership eliminates outdated and risky payment methods, replacing them with secure digital processes that protect both the hotel and its guests.   Steve Miles, COO of b4checkin, emphasised the importance of secure, efficient payments: “Hoteliers are always looking for ways to prevent fraud and reduce chargebacks without compromising guest service. This integration between MezzoPay and TransForm does just that. It enhances confidence for both travelers and hoteliers by providing a safer, more reliable payment experience.”   Empowering Hoteliers   For Maestro President, Warren Dehan, the integration represents a milestone in simplifying payment processes for hotels: “TransForm has been a highly requested feature, and we’re thrilled to offer it as part of MezzoPay’s capabilities. This solution simplifies and consolidates payments, empowering our clients to improve security, streamline operations, and focus on delivering outstanding guest experiences.”   The MezzoPay/TransForm integration brings a host of advantages, including:   Secure Payment Links: Personalised links for each transaction, ensuring guest data is protected.   Real-Time Processing: Payments are confirmed and processed instantly, with encryption safeguarding sensitive information.   Transparency for Guests: Guests authorise all charges upfront, including any additional costs during their stay.    A Future of Secure Hospitality Payments   This collaboration represents a new era in hospitality payment solutions. As the industry continues to face evolving challenges like fraud and chargebacks, the MezzoPay and TransForm integration offers hoteliers a secure, efficient way to manage transactions while enhancing the guest experience. With these innovative tools in place, hoteliers can focus on what truly matters: delivering exceptional stays that build loyalty and trust.  

Lighthouse, a trailblazing commercial intelligence platform for the travel and hospitality sector, has announced a significant milestone: a $370 million growth investment led by global investment firm KKR. The funding aims to accelerate Lighthouse’s mission to transform commercial strategies within the $15 billion travel and hospitality technology market.   The investment will fuel product innovation, strategic acquisitions, and global expansion, enhancing Lighthouse’s ability to deliver cutting-edge solutions to the industry. Known for its advanced tools and data-driven insights, Lighthouse has built a reputation as the go-to platform for revenue managers, commercial leaders, and accommodation providers.   Lighthouse processes over 400 terabytes of travel and market data daily, using proprietary technology and artificial intelligence to offer real-time insights. This empowers hospitality providers to make smarter decisions, streamline operations, and improve guest experiences. With over 700 employees worldwide and a stellar Net Promoter Score (NPS) exceeding 70, Lighthouse has cemented its position as a leader in the sector, serving more than 70,000 hospitality providers globally.   “We are incredibly grateful for the trust our customers have placed in us,” said Sean Fitzpatrick, CEO of Lighthouse. “This investment from KKR marks an exciting chapter in our journey to make hospitality data and tools more powerful, accessible, and affordable. With KKR’s support, we’ll enhance our platform with expanded AI capabilities and data sets, allowing us to better serve our customers while continuing to grow globally.”   KKR, renowned for its expertise in technology-focused growth investments, brings a wealth of experience to the partnership. The firm has invested approximately $23 billion in tech growth since 2010, with a dedicated team of nearly 70 professionals.   “Lighthouse has an impressive ability to address the unique needs of hoteliers, from global chains to independent properties,” said Stephen Shanley, Partner and Head of Tech Growth in Europe at KKR. “Their strong customer loyalty and proven track record position them as a leader in the industry. We’re proud to partner with Lighthouse to help expand its global reach and continue driving innovation.”   As Lighthouse enters this next phase of growth, the focus remains on delivering unparalleled value to its customers. “We’re just getting started,” Fitzpatrick said. “This investment significantly accelerates our ability to reimagine what’s possible for the hospitality industry.” With the backing of KKR and its global expertise, Lighthouse is set to redefine commercial intelligence in hospitality, ensuring hoteliers have the tools they need to thrive in a competitive and ever-evolving market. 

In response to the growing demand for health-conscious travel experiences, Freys Hotels in Stockholm has introduced an innovative wellness initiative aimed at making fitness more accessible for its guests. The hotel now offers Gympak’s gym bags, which can be borrowed, rented, or purchased-perfect for travellers wanting to maintain their workout routines without the hassle of packing gym clothes.   Prioritising Guest Wellness   The demand for wellness services in the hospitality industry has skyrocketed as travelers increasingly prioritise their health and well-being. Freys Hotels, renowned for its elegant charm and impeccable service, has positioned itself at the forefront of this trend.   “We understand that many of our guests lead active lifestyles and may not always have the space or foresight to pack workout gear,” said Sara Johansson, Sales and Marketing Manager at Freys Hotels. “With Gympak’s gym bags, we’re removing barriers and making it easier for guests to stay active while enjoying their stay. This is about creating a seamless, memorable experience for our visitors.”   The wellness offering complements the hotel’s existing amenities, which include a gym and sauna. Together, they form a holistic approach to guest care, emphasising health, relaxation, and convenience.  Collaboration with Gympak   Freys Hotels has partnered with Gympak, a company renowned for its practical and portable fitness solutions. The gym bags, which include essential workout gear, are designed to meet the needs of modern travellers.   “We are thrilled to collaborate with Freys Hotels, a leader in Stockholm’s hospitality scene,” said Jone Sølvik, CEO of Gympak. “This partnership is a testament to the increasing importance of wellness in the travel industry. By offering our gym bags, Freys Hotels is helping guests stay fit and prioritise their well-being wherever they go.”   A Broader Wellness Movement   Freys Hotels’ new wellness initiative reflects a larger trend sweeping through the hospitality sector. Hotels worldwide are integrating health-focused services to cater to an increasingly wellness-oriented clientele. By offering flexible fitness options like Gympak’s gym bags and on-site wellness facilities, Freys Hotels aims to provide an experience that balances relaxation with an active lifestyle.   Whether guests choose to utilise the gym and sauna on-site or take their workouts beyond the hotel, Freys ensures they have the tools they need to stay healthy and energized. For those inspired by their stay, the option to purchase the gym bag offers a way to bring a piece of the experience home. With this innovative concept, Freys Hotels reinforces its reputation for exceptional guest service while setting a new standard in wellness hospitality.  

Baymahni Resort, a luxury property undergoing a transformative renovation on Stocking Island in the Bahamas, has chosen Aptech’s PVNG accounting solution to manage its finances during its development phase and ongoing operations. The resort, set to open for reservations in summer 2025, will leverage PVNG’s intuitive and hospitality-specific tools to ensure efficient financial oversight as it redefines its guest experience.   Occupying the former Kahari Resort site and an additional 40-acre plot, Baymahni is poised to become a premier destination in the Bahamas. The property is undergoing a complete overhaul, including the renovation of 14 two-bedroom beach bungalows, the addition of a restaurant, bar, and pool complex, as well as new spa bungalows and 13 private villas.   Chief Financial Officer, Karen Quaile, spearheaded the search for a robust financial management solution. After evaluating multiple options, she selected Aptech’s PVNG for its tailored approach to hospitality accounting. Unlike off-the-shelf solutions requiring extensive customisation, PVNG’s preconfigured chart of accounts and user-friendly interface allowed Baymahni to hit the ground running with minimal setup.   “We needed a system that could handle the complexities of a resort undergoing both construction and operations,” said Quaile. “PVNG by Aptech stood out for its simplicity, efficiency, and ability to grow with us. It’s transformed how we manage our finances, from sourcing and renovation planning to daily operations.”   PVNG’s real-time transaction processing eliminates the delays of traditional batch posting, providing Baymahni’s team with up-to-date financial insights. Seamless integration with the resort’s Cloudbeds property management system (PMS) ensures data flows smoothly between platforms, reducing errors and saving time.   The system’s flexibility is a major asset for Baymahni as it navigates the demands of construction while laying the foundation for long-term operational success. Its streamlined workflows and actionable dashboards allow the team to focus on delivering exceptional guest experiences.   Steve Harbaugh, Baymahni’s principal owner and an experienced real estate developer, emphasised the importance of selecting the right financial tools. “Our vision is to create a world-class destination that blends luxury with the natural beauty of Stocking Island. Aptech’s PVNG solution ensures that we stay on track financially, from budgeting and forecasting to daily operations.”   As Baymahni positions itself as a leading destination in the Bahamas, its partnership with Aptech reflects a commitment to operational excellence. Aptech’s suite of solutions, used by over 3,500 hotels across North America, includes tools like Execuvue® and Targetvue, providing hoteliers with critical insights into financial and operational performance.   With its renovations underway and financial systems in place, Baymahni Resort is on track to redefine luxury hospitality in the Bahamas. Aptech’s PVNG solution will play a vital role in this journey, supporting the resort’s vision of delivering unforgettable experiences while maintaining impeccable financial management.  

Global hotel technology provider SHR has announced a strategic partnership with Saudico Electronic Systems, a prominent Oracle Hospitality provider in Saudi Arabia, to transform the hotel industry’s approach to customer loyalty. This collaboration aims to empower Saudi hoteliers with cutting-edge technology, enhancing guest experiences and fostering direct bookings in a market poised for rapid growth.   In Saudi Arabia, hotel loyalty programs are still underdeveloped, leaving many properties reliant on Online Travel Agencies (OTAs) despite strong repeat business. Recognising the untapped potential of guest loyalty, Saudi hoteliers are now prioritising the creation of dynamic loyalty programs to reduce OTA dependency and secure more direct bookings.   Through this partnership, SHR will bring its advanced technology suite to the Saudi market, offering tools designed to elevate guest engagement and streamline operations. These include SHR’s Central Reservations System (CRS) for seamless bookings, Customer Relationship Management (CRM) for personalised guest interactions, Revenue Management System (RMS) for optimised pricing, and innovative digital marketing solutions.   By combining SHR’s global expertise with Saudico’s deep understanding of the local market and its Property Management System (PMS) capabilities, the partnership delivers a complete solution to enhance every stage of the guest journey. From the initial booking to post-stay engagement, Saudi hotels will have the tools to offer personalised experiences while driving operational efficiency and boosting revenue.   With Saudi Arabia on track to add 320,000 new hotel rooms by 2030 and aiming to attract 150 million domestic and international tourists annually, the timing couldn’t be better. The partnership provides hotels with the technology needed to capitalise on this surge in tourism and build stronger, long-term relationships with their guests.   “This partnership is an exciting milestone for SHR as we expand into the Middle East,” said Alexander Barder, Senior Director of Business Development at SHR. “We’re thrilled to collaborate with Saudico to bring innovative loyalty solutions to Saudi Arabia. Our goal is to help hotels not just implement technology but build meaningful connections with their guests, enhancing their experiences and fostering sustainable growth.”   Soufyan Al Kabbani, CEO of Saudico Electronic Systems, echoed the enthusiasm: “Partnering with SHR is a game-changer for Saudi hospitality. Their state-of-the-art technology perfectly complements our PMS expertise, enabling hotels to regain control of their guest relationships. Together, we’re equipping Saudi hoteliers with the tools they need to deliver exceptional experiences and maximise the value of guest loyalty.”   As Saudi Arabia continues its transformation into a global tourism hub, the SHR-Saudico partnership positions the country’s hotel industry to thrive. By fostering direct relationships with guests and implementing sophisticated loyalty programs, hotels can reduce reliance on third-party platforms, driving both profitability and guest satisfaction. With this initiative, SHR and Saudico are not just shaping the future of Saudi hospitality-they’re setting a new benchmark for loyalty-driven growth in the region.  

Phnom Penh 51 Hotel has teamed up with Trip Affiliates Network (TA Network), a leader in hospitality technology solutions, to transform its booking processes and expand its global reach. This strategic partnership aims to modernise the hotel’s operations while enhancing its visibility among travel agents, wholesalers, and corporate clients worldwide.   The collaboration introduces TA Network’s advanced booking system to Phnom Penh 51 Hotel, significantly reducing the time required to process reservations. The system also minimises manual errors and optimises room allotments, contracts, and inventory management. By streamlining these processes, the hotel can focus more on delivering exceptional guest experiences while ensuring seamless and accurate bookings.   Beyond operational efficiency, the partnership connects Phnom Penh 51 Hotel to TA Network’s extensive ecosystem of travel agents and corporate clients. This global reach is expected to boost direct bookings and introduce the hotel to new international markets. Real-time updates on rates, availability, and promotions through TA Network’s platform will simplify collaboration with both online and offline partners, enhancing the hotel’s adaptability in a dynamic market.   Another game-changing feature of the integration is TA Network’s digital payment solutions, including virtual cards and virtual bank accounts. These tools will help the hotel manage cross-border payments more effectively while reducing foreign exchange fees, making international transactions smoother and more cost-efficient.   “We are excited to partner with TA Network and look forward to leveraging their solutions to increase direct bookings from both TA Network and corporate clients,” said Sokunthor Tan, Group General Manager of Phnom Penh 51 Hotel. “With TA Network’s digital tools, we can now handle wholesale contracts and dynamic rates more efficiently, while seamlessly connecting with various travel channels in their ecosystem. This collaboration will greatly reduce the time and effort previously spent on manual communication.”   Thomas Wong, Regional HQ Director-Partnerships & Growth at TA Network, echoed this enthusiasm: “Our partnership with Phnom Penh 51 Hotel highlights our commitment to helping hotels adopt innovative technologies to enhance their distribution strategies. By reducing booking times and broadening their global reach, Phnom Penh 51 Hotel will be well-positioned for success in a competitive hospitality market.”   This partnership marks a pivotal step for Phnom Penh 51 Hotel, equipping it with cutting-edge technology to modernise its booking operations and strengthen its global presence. As the hospitality industry continues to embrace digital transformation, this collaboration underscores the power of technology in driving growth, efficiency, and guest satisfaction. 

Daly Seven Hotels is stepping into the future of sustainable travel by announcing a new partnership with EVPassport to bring electric vehicle (EV) charging stations to its properties. This initiative spans renowned hotel brands under Daly Seven’s portfolio, including Hilton Hotels Corporation, Marriott International, Hyatt, InterContinental Hotels Group, and Best Western Hotels & Resorts.   With more travellers switching to electric vehicles, the demand for reliable and convenient charging options has skyrocketed. Recognising this shift, Daly Seven aims to offer guests not only a place to stay but also the peace of mind that their EV needs are taken care of.   “More hotel guests are driving electric vehicles today than ever before and looking for hotels that provide a seamless, reliable charging experience,” said Hooman Shahidi, co-founder and CEO of EVPassport. “Through our enterprise partnership with Daly Seven, hotels can deliver a superior EV charging experience that drives guest satisfaction and engagement, operational efficiency, and ancillary income opportunities while furthering sustainability.”   This partnership will see EVPassport’s state-of-the-art hardware and cloud-based software installed at Daly Seven properties across the Mid-Atlantic and Southeastern US. With EVPassport’s infrastructure-as-a-service (IaaS) platform, the technology promises to streamline operations while advancing Daly Seven’s commitment to environmental responsibility.   The move reflects not just a business decision but a shared vision of a greener future. For Daly Seven Hotels, it’s about creating experiences that resonate with the evolving needs of their guests while embracing innovative solutions that make a difference.

Luxury Ocean Vacation (LOV), a premier hospitality group specialising in luxury beachfront penthouses, suites, and private villas in Mauritius, has partnered with RoomRaccoon, a leading hotel management system, to streamline operations and elevate guest experiences. The collaboration will initially cover 22 properties in the LOV portfolio, with plans to extend the platform to new projects in the coming months.   RoomRaccoon’s all-in-one platform provides LOV with a centralised digital framework to simplify operations, optimise revenue, and create unforgettable stays. Tymen van Dyl, CEO and Founder of RoomRaccoon, expressed enthusiasm about the partnership: “LOV shares our vision for leveraging modern technology to enhance hospitality. With RoomRaccoon, we aim to empower their team to deliver seamless and memorable guest experiences across all properties.”   LOV has ambitious plans to expand its offerings, including restaurants, bars, and luxury cruises. The group selected RoomRaccoon for its advanced Property Management System (PMS), equipped with tools like RaccoonUpsell, a digital guest service menu that allows guests to discover and book additional services during online check-in or while making reservations.   Ludovic Armand, Chief Hospitality Officer at LOV, highlighted the strategic importance of the partnership: “In a competitive industry, RoomRaccoon’s tools help us enhance our properties’ market position and drive growth while aligning with our sales and marketing goals. Its workflow automation, including connectivity to Quickbooks Accounting Software, brings much-needed operational efficiency to our organisation as we scale.”   A key aspect of the partnership is RoomRaccoon’s robust revenue management solution, RaccoonRev, which uses dynamic rate automation to ensure competitive pricing based on market trends. “This tool will transform our booking ecosystem,” Armand added, “by streamlining rate updates across over ten distribution channels, ensuring real-time inventory access, and improving our partners’ ability to offer our properties effectively.”   This partnership marks an important step forward for both RoomRaccoon and LOV, combining innovative technology with luxury hospitality to create exceptional experiences for travellers in Mauritius and beyond.

Hub OS, one of the most automated and versatile hotel operations platform, is thrilled to announce a new collaboration with One Source, a revolutionary housekeeping solution provider. This partnership promises to redefine operational efficiency and quality across a range of industries, including hotels, entertainment parks, and offices.   One Source’s innovative approach helps hotels achieve predictable room servicing costs, maximise revenue, and uphold brand quality standards. With a strong emphasis on accountability, One Source ensures reliable and engaged teams that consistently exceed expectations, reinvigorating leadership and operational excellence in the hospitality sector.   This collaboration marks a significant milestone for Hub OS as it expands its reach across the USA. By combining Hub OS’s cutting-edge technology with One Source’s housekeeping expertise, the partnership is set to deliver exceptional value to clients by optimising performance across housekeeping, maintenance, F&B, guest experience, sustainability, and more.   Hub OS is trusted by over 1,500 hotels in more than 45 countries, helping leading brands elevate their operations through advanced automation, contactless guest communication, risk management, and compliance tools.   This partnership is another step forward in Hub OS’s mission to revolutionise hotel operations worldwide, ensuring a seamless and elevated experience for both teams and guests.  

In a first for both Tromsø and the Comfort hotel chain, Comfort Hotel Xpress Tromsø has partnered with Gympak to offer guests a convenient and innovative way to stay active while travelling. Guests can now rent or purchase high-quality workout apparel, making it easier than ever to maintain fitness routines, whether in the hotel’s gym or exploring Tromsø’s breathtaking Arctic landscapes.   Strategically located in the heart of the city, Comfort Hotel Xpress Tromsø is often called the “Gateway to the Arctic.” The hotel’s new collaboration with Gympak solidifies its reputation as a pioneer in guest-focused amenities. The partnership also includes a tie-up with a nearby local gym, where guests enjoy discounted access, further emphasising the hotel’s commitment to promoting health and wellness.   For General Manager, Morten Ridderseth, the decision to bring Gympak onboard was a natural fit. “We know our guests value staying active, and many want to avoid the hassle of packing workout clothes,” Morten explains. “By offering rental options, we’re not only addressing their needs but also supporting sustainable travel by helping them pack lighter. This is about providing what’s essential and skipping the unnecessary-something we firmly believe in at Comfort Hotel.”   Beyond the hotel’s walls lies Tromsø’s unparalleled natural beauty, with fjords, mountains, and even the Northern Lights waiting to be discovered. Recognising the unique appeal of their Arctic location, Morten notes that the new fitness offering aligns perfectly with the adventurous spirit of their guests.   Linn Örneskog of Gympak shares in the excitement. “Working with Morten and his team has been inspiring. They saw the potential of our concept right away, and together, we’re creating a completely new way for travellers to stay active.”   This initiative marks another milestone for Comfort Hotel Xpress Tromsø as it redefines hospitality in Northern Norway. With a focus on health, sustainability, and adventure, the hotel is setting a new standard for wellness-focused travel in the Arctic region.

The Ritz-Carlton, Naples, renowned for its luxurious accommodations and impeccable service, has taken a significant step forward in operational excellence by implementing Optii, an advanced hotel operations technology platform. This partnership aims to enhance housekeeping efficiency and service delivery, reinforcing the property’s commitment to providing world-class guest experiences. Optii’s technology is designed to optimise labour, streamline operations, and empower hotel teams. By offering real-time visibility into housekeeping workflows, the platform enables staff to operate with greater precision and efficiency. The Ritz-Carlton, Naples, joins a prestigious list of global properties leveraging Optii, including La Cantera Resort & Spa, The Don Cesar, Okada Manila Resort & Casino, Le Meridien, and various IHG and Doma Hotels. This latest deployment underscores Optii’s growing influence in the hospitality industry as a solution trusted by hotels and resorts worldwide. As an MCR portfolio company, Optii continues to drive innovation, ensuring operational excellence for its clients.  With this partnership, The Ritz-Carlton, Naples, is not just maintaining but elevating its legendary standards of luxury and service, reaffirming its position as a global hospitality leader.

Wyndham Hotels & Resorts is breaking barriers in hospitality by teaming up with investment firm Lafayette Square to help diverse hoteliers gain better access to capital-a key hurdle in turning ownership dreams into reality. Through this exclusive partnership, Wyndham will identify and connect qualified hotel owners with Lafayette Square, which has pledged up to $100 million in financing over the coming years. These funds will provide a lifeline for projects stalled by traditional financing challenges.   Addressing Inequities in Hospitality   This partnership is the latest step in Wyndham’s commitment to diversity and inclusion through its groundbreaking initiatives, BOLD (Black Owners and Lodging Developers) and Women Own the Room. Both programs aim to empower Black and women entrepreneurs by addressing the unique challenges they face in achieving hotel ownership. From education and networking opportunities through the Accelerator Circle to operational support and revenue-maximising services, Wyndham is creating tailored pathways for success.   To date, BOLD and Women Own the Room have facilitated over 100 hotel deals, with more than 20 properties already open under diverse ownership. The collaboration with Lafayette Square aims to expand that progress by tackling one of the industry’s biggest barriers: financing.   “Inequities still exist within hospitality, especially when it comes to financing,” said Galen Barrett, Wyndham’s VP of Strategic Franchise Initiatives. “We’re committed to bringing greater representation to our industry by connecting credible, deserving hoteliers with the tools, resources, and partners they need to succeed. Champions like Lafayette Square make it possible to deliver on this mission.”   Expanding Opportunities for All   Abhay Patel, Managing Director at Lafayette Square, highlighted the firm’s dedication to levelling the playing field. “Financing is an ongoing issue-particularly for diverse hotel owners-and there’s a growing need to intervene. Through Wyndham’s network, we’re connecting with entrepreneurs at the heart of hospitality, making ownership more accessible to qualified individuals.”   This partnership demonstrates that representation matters in the hospitality industry. By addressing systemic challenges and providing tangible resources, Wyndham and Lafayette Square are paving the way for a more inclusive future in hotel ownership.

Hyatt Hotels has joined forces with mental health platform Headspace to help travellers achieve the restful sleep they need to make the most of their journeys. Starting November 14, the duo introduces Headspace’s Science Behind Sleep, an exclusive video series aimed at providing guests with expert tips and practical advice for better sleep, available at nearly 400 Hyatt hotels and within the Headspace app. The Science of Better Sleep Sleep can make or break a trip. Recognising that three in four travellers rate sleep quality as their top priority, Hyatt surveyed its guests and crafted this thoughtful series to address common sleep disruptions while travelling. Filmed at the picturesque Park Hyatt Aviara Resort in Carlsbad, California, the five-episode series brings science-based solutions to life, featuring Headspace’s Meditation and Mindfulness Teacher, Dora Kamau, and sleep expert Dr. Aric Prather.   The series dives into practical strategies, including:   Befriending Jet Lag – Tactics to ease circadian rhythm disruptions.   Creating a Travel Bedtime Routine – Tips to make unfamiliar spaces feel like home.   Eat and Drink Smarter – Advice on diet choices to preserve sleep cycles.   Dealing with Nighttime Wake-Ups – Tools to handle sleep interruptions effectively.   The Power of Morning Sunlight – Ways to align your internal clock naturally.   “Travel often stirs excitement and anxiety, emotions that can disrupt sleep,” said TJ Abrams, Hyatt’s VP of Global Wellbeing. “This series extends our care philosophy, ensuring our guests can rejuvenate during their stays.” A Collaboration Rooted in Wellbeing Since 2019, Hyatt and Headspace have partnered to provide guests, members, and colleagues access to mindfulness exercises and sleep-focused content. In 2023, the collaboration expanded to include Headspace’s premium coloured noise collection, available via Hyatt’s app and in-room TVs across North America. Emma Nemtin, Head of Consumer Partnerships at Headspace, expressed her enthusiasm: “Through Headspace’s expertise and Hyatt’s hospitality, we’re helping travellers discover the secrets to their best sleep yet. These tools have the potential to transform not just how people sleep but their overall mental health and wellbeing.” Guests can view the first episode of the series on Hyatt’s YouTube channel, with the full series available in guest rooms and on the Headspace app. With these efforts, Hyatt and Headspace are redefining how hotels care for their guests, ensuring restful sleep and rejuvenated minds for everyone on the road.

Campbell Gray Hotels & Resorts, celebrated for its bespoke, British-inspired approach to luxury hospitality, has joined forces with Valor Hospitality Partners, a leading global hotel management company. This new strategic partnership marks a pivotal step for both organisations, aimed at expanding Campbell Gray’s portfolio across the Middle East and worldwide.   The collaboration is set to enhance operational efficiency, elevate guest experiences, and drive commercial success for Campbell Gray’s distinctive properties, which are known for their commitment to design, art, and exceptional service.   A Shared Vision for Luxury Hospitality   Campbell Gray Hotels & Resorts has built a reputation for creating unique hotels, residences, restaurants, and spas that embody the spirit of their destinations while maintaining the company’s high standards. “This partnership allows us to maintain the individuality of our hotels while benefiting from Valor’s operational expertise and centralised services,” said Saad Audeh, Chairman of Campbell Gray Hotels & Resorts.   The partnership also comes at a time of significant growth for the brand, with highly anticipated projects including the reopening of Le Gray, Beirut, as well as new launches like The Gray, Kings Polo in Cairo, The Gray Beach Hotel & Residences in Ras El Hekma, Egypt, The Gray, Bujairi Boutique Hotel, and The Gray and The Gray Residences in Abuja, Nigeria.   Leveraging Operational Excellence   Valor Hospitality Partners brings a wealth of experience in hotel management, asset management, and hospitality solutions. With a focus on cost-effective operations and maximising financial returns for owners, Valor offers a suite of services that include revenue management, rebranding, and premium lifestyle offerings.   “We are honoured to partner with Campbell Gray Hotels & Resorts, a brand that shares our values of quality, integrity, and innovation,” said Julien Bergue, Co-founder and Managing Partner for Valor Hospitality Partners, AMEA. “Our hands-on management approach will complement Campbell Gray’s unique vision, and together, we aim to set new standards of excellence in luxury hospitality.”   Looking Ahead   The collaboration signifies a milestone moment for Campbell Gray Hotels & Resorts as it seeks to strengthen its global footprint while maintaining its core values. With Valor’s expertise, the brand is poised to deliver memorable guest experiences, blending individuality with operational efficiency.   This partnership signals an exciting new chapter for both companies as they work together to shape the future of luxury hospitality.

Ternelia Les Grands Massifs, a renowned French chain of holiday residences, has successfully modernised its operations with the help of Mews, the industry-leading hospitality cloud. The digital transformation has not only streamlined processes but also enhanced guest experiences, saving time on nearly 100% of the chain’s operational tasks.   Nestled in some of France’s most picturesque locations, Ternelia Les Grands Massifs faced challenges with an outdated system that frequently suffered from connectivity issues, disrupting operations and diminishing efficiency. The adoption of Mews marked a turning point.   “Switching to Mews felt like a leap from the past into the future,” shared Arnaud Stomboli, General Manager at Ternelia Les Grands Massifs. “It’s now the heart of our system, and its seamless connectivity with other tools has made it incredibly powerful. Mews offers the perfect mix of flexibility and efficiency.”   Stomboli also credited HDC Hospitality for their guidance during the 18-month digital transformation. “Their support ensured we selected the right technology partners and successfully managed the project,” he said.   Streamlined Operations and Improved Guest Experience   The results speak for themselves. With Mews, Ternelia Les Grands Massifs achieved a 24% online check-in rate, drastically reducing on-site queues and giving staff more time to engage with guests. The Mews Booking Engine also contributed to additional revenue, with 26% of guests upgrading their stay during online check-in.   Operational security and efficiency received a significant boost with Mews Payments, which reduced chargebacks to an impressive 0.0063%. The team no longer faces the burden of manual data entry or payment tracking.   In addition, Ternelia fully integrated its food and beverage operations with Mews POS, a mobile-friendly platform designed for hotel restaurants. The system’s user-friendly interface has simplified staff workflows and improved overall efficiency, becoming a firm favourite among the team.   “Mews Payments has not only enhanced security for our customers but also expanded our international reach and visibility,” said Céline Davienne, Sales Director at Ternelia Les Grands Massifs.   A Model for Hospitality Transformation   The success story at Ternelia Les Grands Massifs highlights the impact of adopting advanced technology in hospitality. “Mews is proud to support Ternelia on their journey toward operational excellence and better guest experiences,” said Matt Welle, CEO of Mews. “Their transformation is a testament to the power of the right tools in revolutionising hospitality businesses.”   Mews continues to expand its footprint in France, partnering with industry leaders such as Kley Group, Maison Mère, The Pichet Group, and VINCI Immobilier Résidences Gérées. With its growing customer base, Mews is setting a new standard for efficiency and innovation in hospitality.  

In a significant leap forward for the Meetings & Events (M&E) sector, MeetingPackage, a global player in booking software, has announced its integration with Venue Directory to enable ‘Instant Book’ functionality. This innovative feature brings real-time pricing, immediate confirmations, and seamless booking experiences to clients and agencies sourcing venues through the platform.   The integration, which also extends to the new GRATIS channel, is set to revolutionise how UK venues handle bookings. For the first time, venues can offer instant bookings for small and medium-sized meeting room inventories directly on Venue Directory, as well as on other platforms like Cvent and even their own websites.   A Game-Changer for Meetings & Events   The traditional Request for Proposal (RFP) process, often seen as cumbersome and time-consuming, is now a thing of the past. With MeetingPackage’s system, venues can provide clients with confirmed bookings instantly-offering a user experience as effortless as booking a hotel room.   Dynamic pricing further enhances the experience, allowing venues to display real-time prices. This feature streamlines affordability checks, reduces inquiries, and saves time for both venues and clients.   A Streamlined Setup   For venues looking to get started, the process couldn’t be simpler. MeetingPackage’s Customer Success team assists with setting up a basic API connection, ensuring a seamless transition. A demo environment is used to verify functionality before going live, making the integration as smooth as possible.   About Venue Directory and MeetingPackage   Venue Directory is the UK’s leading platform for venue sourcing, with a database of over 100,000 venues and 400,000 unique meeting and event spaces across 170 countries. With the addition of MeetingPackage’s Instant Book functionality, it becomes an even more powerful tool for M&E planners.   MeetingPackage, known for its cutting-edge technology in the M&E sector, empowers hotels and venues to boost group bookings while reducing operational costs through automation.   This collaboration is set to redefine how venues manage their bookings, offering unparalleled convenience and efficiency to clients worldwide.

Gympak, the Swedish player in wellness solutions renowned for its innovative fitness apparel, gear, and app-based wellness programs, has announced its debut in the Spanish market. This significant expansion is the result of a new strategic partnership with KMS Trading Solutions Ltd., led by Michael Scholz, who will serve as the exclusive sales representative for Gympak in Spain. With more than 20,000 hotels and resorts across Spain, Gympak’s entry into the market aims to reshape wellness offerings within the country’s thriving hospitality sector. From fitness-focused apparel to in-room workout equipment and customisable wellness apps, Gympak’s comprehensive solutions are designed to enhance hotel guests’ experiences by promoting health and well-being. “Michael and his team at KMS Trading Solutions bring exceptional expertise and a clear dedication to customer-focused growth,” says Jone Sølvik, CEO of Gympak. “We’re thrilled to have him onboard, and we’re confident that his work will establish a strong presence for us within Spain’s vibrant hotel industry.” Based on the island of Ibiza, Scholz will lead the initiative to introduce Gympak’s unique wellness offerings across Spain, with an exclusive sales contract effective immediately. Scholz expressed enthusiasm about the partnership: “Having followed Gympak’s impressive growth, I’m excited to introduce these innovative products to Spanish hotels. I believe Gympak will bring tremendous value to the market, helping hotels enhance guest experiences with convenient, high-quality wellness solutions.” Expanding Global Reach with Customer-Centred Growth Gympak’s entry into Spain marks another step in the company’s global growth strategy, with a particular focus on the hospitality industry. The company, already active in multiple markets, has a wide array of wellness products available for hotels, gyms, businesses, and sports clubs. Sølvik emphasises that Gympak’s expansion won’t impact its dedication to current customers. “Spain is an important part of our growth, but our commitment to supporting our existing customers remains as strong as ever,” he says. In addition to its existing products, Gympak has teased upcoming innovations focused on mental health and new product lines, reflecting a broader vision of wellness that addresses both physical and mental well-being.

Sonnenalp Vail, the luxury alpine resort and a distinguished member of the Leading Hotels of the World, has teamed up with ROH, the hospitality industry’s first comprehensive payments and revenue management platform, to modernise its payment processing system and drive increased profitability. ROH’s platform is specifically designed to optimise hotel revenue and streamline operational tasks. By consolidating sales, payments, and financial management into a single, automated system, ROH enhances productivity for hotel teams, allowing them to focus on guest experience rather than routine transactions. For Sonnenalp Vail, this new partnership means more efficient operations and less time spent on administrative tasks.  “Bookings aren’t just a one-size-fits-all process; each client brings unique budgets, timelines, and needs,” says Jess Conroy, CEO and Founder of ROH. “Our platform acts as a true partner, automating payments to ensure every transaction is handled seamlessly. Before, Sonnenalp Vail’s team would have to manually track payments, reach out to clients individually, and manage invoices by hand. Now, they can send a single payment link with each booking, ensuring everything stays on schedule. We’re thrilled to help Sonnenalp reclaim those valuable hours so their teams can focus on delivering the extraordinary experiences they’re known for.” Sonnenalp Vail’s upscale amenities include 5,000 square feet of versatile meeting and event spaces, 127 guest rooms and suites that capture Bavarian charm, six unique dining settings, and a focus on health and wellness with a European-inspired spa. The resort also offers luxury ski concierge services, exclusive seasonal activities, and a championship 18-hole golf course.  The collaboration with ROH not only improves financial workflow but underscores Sonnenalp Vail’s commitment to enhancing guest satisfaction through efficient service and seamless booking experiences.  

Swiss-Belhotel International, the globally renowned hotel brand with a portfolio of over 135 hotels and resorts across 20 countries, has announced an exciting new partnership with BookingWhizz, aimed at enhancing guest experience and loyalty. Through this partnership, Swiss-Belhotel will integrate BookingWhizz’s advanced CRM and Loyalty Solutions across its properties, marking a key milestone in the company’s commitment to personalising and enhancing guest journeys. The addition of BookingWhizz’s CRM and Loyalty Solutions will offer Swiss-Belhotel a robust platform for managing guest relationships, optimising direct bookings, and strengthening loyalty programs. This innovation reflects Swiss-Belhotel’s dedication to creating memorable, customer-centric experiences. “We’re thrilled to collaborate with Swiss-Belhotel International, a brand that shares our passion for innovation and hospitality,” said Karim Mawani, CEO of BookingWhizz. “Our CRM and Loyalty solutions are crafted to enrich every phase of the guest journey, fostering deeper engagement and long-term loyalty. Together, we aim to redefine the guest experience in today’s competitive market.” Swiss-Belhotel’s Executive Director and Senior Vice President of E-commerce, Distribution, and IT, Matthew Faull, shared his vision for the future: “BookingWhizz’s solutions are part of a larger strategy to embed cutting-edge technology in our operations. This ensures that each guest receives tailored communication and meaningful rewards throughout their stay.” BookingWhizz’s CRM system will empower Swiss-Belhotel’s properties to manage guest data efficiently, providing a foundation for targeted marketing and personalised offers. Meanwhile, the loyalty program will encourage repeat visits, rewarding guests for direct bookings and exclusive benefits.  With this partnership, Swiss-Belhotel International reaffirms its commitment to innovation and to continually elevating the guest experience-a move that will surely resonate with today’s discerning travellers.  

Aalia Collection, known for its luxurious and boutique hospitality offerings in locations like Goa and Haridwar, has taken a major step toward digital transformation by adopting mycloud PMS, an all-in-one, cloud-based property management solution. This move comes as Aalia Collection addresses operational challenges tied to manual data management and reporting, seeking greater efficiency and real-time oversight across its properties. By transitioning to mycloud PMS, Aalia Collection gains a centralised management system that can be accessed remotely, allowing its corporate office to oversee multiple locations with enhanced agility and efficiency. “With mycloud PMS, we are embracing digital transformation to improve operations and guest service,” shared Mr. Kavinder Besoya, COO at Aalia Collection. “We first implemented mycloud at Aalia Jungle Resort & Spa, where it became an invaluable tool for seamless operations. Now, with this technology in place across all Aalia Collection hotels, we’re equipped with real-time data and streamlined processes that result in elevated guest experiences. Managing bookings, inventory, and other vital functions on the cloud has enabled seamless oversight and operational flexibility.” This decision to integrate mycloud PMS reflects Aalia Collection’s ongoing commitment to innovation within the hospitality sector. By leveraging this cloud-based solution, Aalia Collection now efficiently manages bookings, monitors property performance, streamlines reporting, and enhances guest services-all through a single platform. Deepak Chauhan, Vice President at mycloud Hospitality, commented on the partnership, stating, “We’re thrilled to be part of Aalia Collection’s journey into digital-first operations. Adopting mycloud PMS empowers them with the tools to streamline daily functions and elevate guest experiences. Our mission is to provide forward-thinking brands like Aalia Collection with cutting-edge technology that sets a new standard for modern hospitality.” Recognised for its comprehensive features, mycloud PMS integrates property management, inventory control, and guest services into one seamless platform, enabling management teams to access real-time data and make informed decisions. Through this transformation, Aalia Collection is not only optimising its day-to-day operations but is also setting a benchmark for digital innovation within the hospitality industry.

Millennium Hotels and Resorts (MHR) has joined forces with Aiello, an innovative startup specialising in Natural Language Processing (NLP), to roll out the Aiello Voice Assistant (AVA) across six of its properties in Singapore and Thailand. This collaboration marks a significant step in modernising the guest experience at MHR’s properties, including the Grand Copthorne Waterfront Hotel Singapore, Orchard Hotel Singapore, M Social Hotel Singapore, Studio M Hotel Singapore, M Hotel Singapore City Centre, and M Social Hotel Phuket in Thailand. Designed to make each stay more personalised and efficient, the Aiello Voice Assistant will allow guests to enjoy voice-activated services tailored to their needs. For MHR, this initiative is not only about enhancing guest interactions but also about setting new standards for operational efficiency and environmental sustainability within the hospitality industry. Saurabh Prakash, Interim Chief Operating Officer and Chief Commercial Officer at MHR, emphasised the forward-looking vision behind the partnership: “Millennium Hotels and Resorts stands out by harnessing leading-edge technology to create exceptional guest experiences. By implementing Aiello’s AI, we’re embracing a data-driven approach that allows us to better understand guest preferences. This lets us offer truly personalised service while also unlocking valuable revenue opportunities,” Prakash said. The deployment of AVA, developed with an in-depth AI database and property-specific dashboard, equips hotel staff with real-time insights into guest interactions. Aiello’s CEO and Co-founder, Vic Shen explained the benefits, noting, “Our partnership with MHR showcases how AI can revolutionise hotel management. With a multi-hotel dashboard, MHR gains a clear, data-driven view of guest behaviour across properties. This empowers their teams to deliver highly tailored service, making MHR a leader in the digital transformation of hospitality.” The partnership also aligns with MHR’s sustainability goals, as noted by Ke-Vin Lim, Head of Group Innovation at City Developments Limited (CDL). “This makes MHR the first hotel group in Singapore to deploy in-room AI voice assistants, a move that elevates our property value and keeps us competitive in a rapidly evolving industry,” Lim remarked. “In line with our sustainability vision, AVA replaces outdated in-room amenities and printed materials, making a long-term commitment to sustainable operations.” Lim added that MHR’s six Singapore properties, all GSTC-certified, are leading the way in eco-conscious hospitality. Beyond guest experience and sustainability, AVA’s implementation supports the hotel’s operations by easing workforce challenges-a critical focus as the industry faces staffing shortages. According to a recent study by Oracle, 67% of hotels report difficulty filling roles, with 12% noting an impact on efficiency. Andy Tan, Senior Vice President of Global Sales and Partnerships at MHR, explained how AVA addresses these challenges: “Integrating AVA with our task management system allows our housekeeping teams to receive real-time room updates, significantly reducing manual tasks and improving workflow,” he said. While adapting new technology comes with initial hurdles, Aiello’s team worked closely with MHR to ensure a smooth integration, minimising any disruptions to existing IT systems. Shen added a final note on the environmental impact, sharing that by replacing cabling in over 2,300 rooms with AVA, MHR could reduce carbon emissions equivalent to what would take 284 trees to absorb. With AVA now deployed across six properties, Millennium Hotels and Resorts and Aiello are leading the way in intelligent hospitality, combining personalised guest service with operational excellence and a firm commitment to sustainability.

In a significant move aimed at modernising its approach to revenue management, France’s largest aparthotel operator, Appart’City, has teamed up with IDeaS, a global leader in revenue management software, to automate and optimise pricing decisions for its expansive portfolio of 90 properties. The partnership marks a turning point for Appart’City, which, until now, relied heavily on manual revenue management processes-a labour-intensive effort for the company’s 12,000-room portfolio that includes a diverse array of stay durations and property types. By embracing the advanced technology of IDeaS G3 Revenue Management System (RMS), Appart’City gains the ability to make data-driven, real-time pricing adjustments, setting the stage for a future-ready revenue strategy. With G3 RMS, Appart’City can now lean on automated pricing recommendations informed by powerful analytics. These recommendations take into account various factors, including demand trends, competitor pricing, and wider market influences, enabling Appart’City to swiftly adjust its rates. This upgrade is expected to significantly boost both occupancy and revenue outcomes for the company by applying dynamic pricing and overbooking strategies that balance long- and short-stay demand. As Pierre-Alain Trehan, Appart’City’s Director of Revenue Management and Global Distribution, highlighted the technology investment is already showing benefits: “The implementation of IDeaS G3 RMS promises to be a transformative change for us. The system has improved our efficiency and allows us to make more nimble strategic moves as market conditions shift,” he explained. “The recent investments we’ve made in technology are substantial, and we appreciate the expertise and guidance from the team at IDeaS as we strive for continued growth.” The rollout of G3 RMS across Appart’City’s properties is being phased in gradually to ensure a seamless transition for staff and operations. Once fully implemented, the system’s tailored features-such as pricing by room or unit type and Last Room Value inventory controls-will address key challenges for extended-stay providers like Appart’City, enabling the brand to capture the best possible mix of short- and long-stay guests. Michael McCartan, Area Vice President for EMEA at IDeaS, underscored the partnership’s potential: “Appart’City is an innovative, market-leading organisation, and we couldn’t be more pleased to welcome them to the IDeaS community. With the rising demand for aparthotels and serviced apartments in Europe, operators who embrace sophisticated tools like G3 RMS are well-positioned to see substantial improvements in RevPAR, length-of-stay performance, operational efficiency, and overall productivity. We are excited to partner with Appart’City and look forward to seeing the continued growth of their business.” As Appart’City scales up with IDeaS’ automated revenue management solution, the partnership is a clear step toward a more streamlined and efficient future in revenue management, setting an example for other operators in the growing aparthotel sector.

GrabScanGo, a leading provider of Managed Lobby Market programs for hotels across the U.S., has launched a groundbreaking App Clip in collaboration with MagTek, a global player in payment technology and security solutions. This innovative feature revolutionises the guest experience by making purchases at hotel lobby markets faster, easier, and more secure than ever before.   An App Clip, as defined by Apple, is a lightweight version of an app designed for quick, task-specific interactions. GrabScanGo’s patent-pending App Clip allows hotel guests to buy snacks, drinks, and travel essentials using just their iPhone and Apple Pay. The process is seamless-no app downloads or account creation required-ensuring a hassle-free shopping experience.   Guests simply scan the App Clip Code displayed at the market to instantly launch the interface on their iPhone. From there, they can scan product barcodes, build their cart, and check out in seconds. Payments are processed securely using MagTek’s Magensa Payment Protection Gateway, which employs advanced encryption and tokenisation to safeguard transactions.   This collaboration eliminates traditional checkout lines and enhances convenience for both guests and hotel operators. “We’re thrilled to partner with MagTek to bring this innovative solution to hotel lobby markets,” said Wilfred Martis, CEO and co-founder of GrabScanGo. “Our App Clip redefines the retail experience, offering unmatched speed and efficiency while ensuring the highest security standards.”   MagTek CEO, Andy Deignan, echoed the sentiment, emphasising the role of Magensa in providing comprehensive, secure payment solutions. “By integrating GrabScanGo’s App Clip with Magensa, we’re demonstrating how payments can be simple, fast, and secure-key factors in building customer trust and loyalty.”   The partnership between GrabScanGo and MagTek represents a significant advancement in hotel retail technology, setting a new standard for convenience and security. Hotel guests can now shop with unprecedented ease, turning lobby markets into a seamless part of their travel experience.  

In a pioneering move for the travel industry, Jerne, the platform that connects digital-focused travel curators with experience providers, is marking a milestone of 10,000 registered curators with the launch of an innovative rating system. This new feature is set to help experience providers-from hotels and cruise lines to unique tour operators-optimise their sales and marketing efforts through influential digital communities. Tim Morgan, Jerne’s CEO, highlighted the increasing importance of social media in travel decisions. “Millions of content creators and travel advisors are already inspiring travellers, building product awareness, and shaping how people book. Experience providers who aren’t actively engaging with this channel are missing a vital opportunity,” said Morgan. A recent study by Stelico Consulting Group underscores the trend, revealing that 76% of luxury travellers choose brands based on social media, with 60% making bookings influenced by posts from celebrities or influencers. The challenge, as Jerne’s Chief Commercial Officer, Jeff Sirota explained, has been helping experience providers decide which curators to prioritise. “The sheer number of digital influencers has made it overwhelming for experience providers to know where to start,” Sirota shared. “Our rating system is the first of its kind in the travel industry, designed to guide providers in targeting the most effective curators for their brand.” Jerne’s rating system, available across its network of 10,000 curators from 104 countries, measures each curator’s potential to succeed in three core areas: Inspiration: Creating captivating travel content Awareness: Elevating brand visibility Influence: Driving bookings and conversions Each curator receives a single, easy-to-read score reflecting their likelihood of success in these areas, along with individual scores in each function, so providers can fine-tune their approach based on their evolving needs. Jerne’s network offers an impressive reach of 3 billion consumers globally, with curators primarily based in the USA (66%), UK (14%), and Canada (6%). “Social media’s role in travel has often been narrowed down to ‘influencers,’ but there’s so much more to this channel,” Morgan added. “Our rating system helps experience providers identify the curators who best align with their brand strategy, expanding beyond traditional influencer marketing to a broader network of digital storytellers.” Jerne’s algorithm for the rating system integrates 55 data points from curators’ private Jerne and public social media profiles, alongside 18 data points from each provider’s brand profile. These 73 data points are carefully weighted through a proprietary formula, the result of three years of research involving thousands of curators and hundreds of travel brands. With this latest development, Jerne is paving the way for a more strategic and data-driven approach to influencer marketing in travel. The platform’s new rating system offers experience providers an efficient way to connect with curators who will enhance their brand’s visibility and drive bookings, all while adapting to the ever-evolving landscape of social media-driven travel.

In a strategic move to elevate operational efficiency and guest experiences, Van der Valk Hotels has announced its decision to implement Shiji Group’s Enterprise Platform PMS across its portfolio, covering 74 hotels with over 10,000 rooms and 800 conference and event spaces in seven countries. This partnership signifies a major step in Van der Valk’s digital transformation journey, aimed at streamlining complex processes and ensuring robust data security across its properties. After a rigorous selection process, Van der Valk Hotels chose Shiji’s platform for its standout features: top-tier security, scalable structure, and an open API framework allowing for customisations to meet the unique needs of their operations. By adopting Shiji’s solution, the hotel group gains a unified property management system (PMS) that simplifies operations and enhances data integration across its extensive network. “Van der Valk Hotels’ decision to implement Shiji’s Enterprise Platform PMS shows their commitment to creating more seamless guest experiences and efficient back-end processes,” said Kevin King, Shiji CEO. “Our platform is built for ambitious hotel groups like Van der Valk that prioritise innovation through secure and adaptable solutions.” The Shiji Enterprise Platform PMS stands out for its flexibility and powerful system design, crafted specifically for large hotel networks. The platform’s open API structure enables Van der Valk to integrate its proprietary tools, ensuring adaptability as digital trends evolve. For Van der Valk, known for its focus on guest experience, Shiji’s system aligns with their goals by centralising control and enabling customised solutions to serve both leisure and event-oriented guests. “Our open architecture allows hotel groups like Van der Valk to stay agile in a fast-evolving digital landscape,” added Wolfgang Emperger, Senior VP for Europe and Africa at Shiji. “We’re excited to see how Van der Valk will leverage our tools to future-proof their operations and create standout guest experiences.” With this PMS rollout, Van der Valk strengthens its capabilities in managing complex operations across countries, from room reservations to large-scale event spaces, while ensuring full compliance with European data regulations. As the hospitality sector faces increasing demand for technological adaptability, this partnership positions Van der Valk at the forefront of digital transformation, blending innovation with an enduring commitment to high-quality guest service.

Accor, a global player in hospitality, is making significant strides in Asia this year, securing 27 new hotel signings across eight countries, including India, South Korea, Japan, and Vietnam. This expansion adds a total of 8,117 new rooms, reinforcing Accor’s standing as one of the top international hotel operators in the region. A key part of this growth lies in Accor’s focus on its premium, midscale, and economy (PM&E) segments. Brands such as Novotel and ibis, already well-known in the midscale and economy markets, continue to evolve to meet the needs of today’s travellers. Meanwhile, the premium segment-including brands like Pullman and Mövenpick-is gathering momentum as Accor positions itself as a global player in this high-demand market. Accor’s expansion strategy also emphasises conversion-friendly brands, which are increasingly popular among independent hotel owners. These include the versatile Mercure, the unique Handwritten Collection, and the creative ibis Styles, which offer attractive options for rapid conversion and allow independent hotels to join the Accor family. Beyond midscale offerings, Accor’s luxury and lifestyle brands are gaining attention in Asia. Iconic names like Raffles, Fairmont, and Sofitel are already mainstays in the luxury segment, while lifestyle-focused brands such as Mondrian and SO/ are resonating with guests seeking memorable, trend-driven experiences. As of this year, Accor operates 495 hotels in Asia, with over 110,000 rooms across 19 brands in 13 countries-a testament to its diverse portfolio. Several high-profile deals mark Accor’s recent growth in Asia. In Singapore, the company has signed three hotels totaling over 1,300 rooms, including the largest Mövenpick property in Asia and Singapore’s first Mövenpick Living, along with a Handwritten Collection hotel near the culturally rich Waterloo Street. In India, Accor is making its debut in Varanasi, one of the world’s oldest cities, with the signing of Pullman Varanasi-a milestone as the company continues to explore India’s market potential. Indonesia remains another key focus, with signings like the Kapuk Hills Hotel Jakarta under the Handwritten Collection and the centrally located Novotel Medan. Vietnam, too, is seeing a surge in activity, with ten new properties signed across popular and emerging destinations. Notably, Vietnam’s first TRIBE hotel, a design-centric property near Saigon Airport, will also join the mix. Japan’s market expansion includes plans for the debut of Raffles in Tokyo in 2028 and the new Pullman Tokyo Ginza. Garth Simmons, Accor’s Chief Operating Officer for the Premium, Midscale, and Economy Division in Asia, shared his excitement about the region’s hospitality evolution. “Asia is a dynamic and rapidly changing market for hospitality, and it’s incredibly rewarding to see the growth of Accor’s offerings here,” Simmons said. “Today’s travellers are seeking unique, diverse experiences, and our broad portfolio allows us to cater to both guests and hotel owners. The strategic partnerships we’ve secured this year are a strong step toward deepening our presence and building long-term value in key Asian markets.” With a development pipeline of over 236 hotels in Asia, Accor’s commitment to innovation and market relevance is clear. For travellers, this means an expanding range of choices across Asia’s top destinations-each designed to meet their unique preferences and travel styles.  

In a landmark shift toward sustainability, Robinsons Hotels and Resorts (RHR), the hospitality branch of Robinsons Land Corporation (RLC), has taken a major leap by signing a Power Supply Agreement (PSA) with Skye Renewables, marking the beginning of a transition to solar power for several of its hotel properties. At a signing ceremony held at Midtown Hall in Robinsons Cyberscape Alpha, RHR’s Senior Vice President and Business Unit General Manager, Barun Jolly, spoke passionately about the initiative’s significance, emphasising that RHR’s shift to renewable energy aligns deeply with RLC’s ethos of sustainability. “We have a responsibility to reduce our reliance on non-renewable energy, and we sought a partner who could help us do that,” Jolly stated. “Skye Renewables met every one of our criteria for this journey.” Leading with Solar Power The partnership will bring solar energy to three hotels-Summit Hotel Naga, Go Hotels Plus Naga, and Grand Summit General Santos-which will soon be outfitted with rooftop solar systems, including advanced Building Integrated Photovoltaics (BIPV). This marks an essential first step in RHR’s broader sustainability strategy, with the goal of sourcing 10% of its energy from renewable sources. Jolly noted that selecting Skye Renewables was a thoughtful process. “We evaluated numerous companies, but Skye’s expertise, agility, and commitment made them stand out,” he explained. In preparation for the project, Skye conducted thorough research, including shadow maps and output utilisation studies, which bolstered RHR’s confidence in Skye’s capabilities. Three key factors-credibility, a tailored approach to RHR’s needs, and long-term commitment-guided the selection of Skye as a partner. Jolly emphasised that, for hotels, solar projects aren’t just about environmental responsibility-they’re also about economic strategy and asset protection. “Skye’s commitment to addressing installation impacts and proposing actionable solutions was truly reassuring,” he added. A Broader Environmental Commitment The solar power initiative is just one of RHR’s many steps toward environmental sustainability. RHR Vice President, Annalyn Yap shared that the company has already phased out single-use plastics in favour of bulk dispensers and introduced glass water bottles in its international brands. “These initiatives reflect our dedication to reducing plastic waste and enhancing overall sustainability,” Yap said. Corporate Energy Head of Robinsons Land Corporation, Lucky Jay Damaso, underscored the positive environmental impact of the solar installations. He estimated that the solar project in Naga and General Santos will reduce energy consumption and carbon emissions by around 10% to 15%, equivalent to about 460,000 kWh of renewable energy annually and over 326 metric tons of carbon dioxide avoided-the equivalent of planting 5,314 trees.  Future Expansion Plans Currently, RHR operates 26 hotels across the Philippines, with plans to expand the solar initiative to additional properties if the pilot project succeeds. “This is just the beginning,” Jolly said. “If the pilot proves successful, we will consider rolling it out across our entire portfolio, including the four new hotels slated to open soon.” Skye Renewables’ Head of Philippines, Gary Espino, expressed his excitement about the collaboration. “Partnering with RHR, one of the Philippines’ most iconic hospitality brands, aligns perfectly with our mission to deliver clean, cost-effective energy solutions across Southeast Asia,” Espino stated. A Shared Dedication to Sustainability RHR’s leadership stands firm in its commitment to sustainable practices. Yap noted, “We understand the role we play in the communities where we operate, and we take that responsibility seriously. We’re dedicated to protecting our planet, the only home we have.” Echoing these sentiments, Jolly added, “Our commitment to a greener future is unwavering. As one of the country’s largest hotel operators, we believe it’s our duty to lead by example in promoting sustainable practices.” This partnership between Robinsons Hotels and Resorts and Skye Renewables sets a powerful precedent in the hospitality industry, demonstrating how business goals and environmental responsibility can go hand-in-hand. With the demand for green practices growing worldwide, this collaboration shines as a model for others to follow in achieving ambitious sustainability goals through innovative partnerships.

In a significant move for the travel and hospitality sector, Nium, a leading player in real-time cross-border payments, has announced a strategic partnership with HyperGuest, a B2B marketplace designed to enhance travel distribution. This collaboration merges Nium’s advanced virtual card technology with HyperGuest’s innovative distribution platform, setting the stage for faster, more secure, and reliable payments for travel partners, hotels, and accommodation providers around the globe. In the complex world of B2B hotel transactions, issues like payment failures, fraud, and inefficiencies are common, often resulting from high transaction volumes and outdated systems that struggle with compatibility. Many travel aggregators and online booking platforms continue to rely on legacy banking systems, where payments can be delayed for days or even weeks, leaving hotels and travel companies without visibility into their transaction statuses. By integrating Nium’s virtual card solution into its platform, HyperGuest aims to solve these problems. Known for offering real-time payments in over 20 local currencies, Nium’s virtual cards will streamline HyperGuest’s payment process, ensuring transactions are transparent, faster, and safer. Hotels, from independent establishments to larger chains, will gain the advantage of automated reconciliation and quicker settlement, enhancing cash flow and reducing the risks of fraud. For travel distributors and merchants, the partnership offers smoother payment acceptance and lower transaction costs, fostering stronger collaboration with hotel partners. Amit Rahav, Chief Product & Strategy Officer and Co-founder at HyperGuest, highlighted the impact of the collaboration on the industry’s long standing payment challenges. “In a short period, Nium’s virtual card solution has helped us increase payment volumes while providing our partners with more choice, flexibility, and control. By removing middlemen from the payment journey, we’re able to create a fairer landscape that ensures cost-effective, secure, and timely payments across the entire value chain.” This partnership comes as the travel industry faces growing demand for digital-first solutions and streamlined operations. With businesses adapting to post-pandemic operational challenges, the integration of Nium’s payment infrastructure offers a timely solution, helping travel companies remain agile and competitive. Max Lehmann, Senior Vice President of Travel Payments at Nium, expressed the company’s enthusiasm for the collaboration. “Our partnership with HyperGuest represents a commitment to meet the evolving demands of the travel industry with faster, simpler, and more efficient payment solutions worldwide. Together, we’re not only supporting hotels in managing their cash flow but ultimately enabling them to do what they do best-creating memorable experiences for their guests.” As Nium and HyperGuest continue to push the boundaries of B2B travel payments, their combined effort promises a more resilient and efficient financial ecosystem for hotels and travel businesses, paving the way for smoother operations and improved guest experiences worldwide.  

In a strategic move to strengthen the hotel technology landscape across the Middle East and Africa, Sabre Hospitality, a division of Sabre Corporation, has announced a partnership with BookLogic, a prominent hotel and travel technology provider known for driving accommodation revenues and profitability. The partnership, which is set to transform the global distribution capabilities of both companies, will initially focus on key growth regions like the UAE, Saudi Arabia, Qatar, and Turkey. By leveraging each other’s strengths, the collaboration aims to offer enhanced tools and resources to independent hotels and small hotel groups in these markets, enabling them to thrive in an increasingly competitive landscape. With the initial goal of connecting up to 1,200 hotels from BookLogic’s portfolio to Sabre’s leading Global Distribution Systems (GDS) and Internet Distribution Systems (IDS), the partnership will later expand to integrate with online travel agencies (OTAs) and BookLogic’s broader distribution network. This phased approach allows for flexibility and scalability, ultimately providing hoteliers with a comprehensive ecosystem for managing operations, optimising guest engagement, and streamlining distribution. Frank Trampert, Senior Vice President and Global Managing Director at Sabre Hospitality, emphasised the benefits for hoteliers in the MEA region. “This partnership with BookLogic opens new doors for independent hotels in markets like the UAE, Saudi Arabia, and Turkey. By combining our technology and expertise, we’re helping these hotels unlock fresh opportunities and improve operational efficiency in a fast-evolving market.” Central to this collaboration is Sabre’s SynXis Retailing platform, a powerful tool that connects hotels to over 600 distribution channels globally, providing a cloud-based foundation that streamlines operations and enhances insights across channels. SynXis, together with BookLogic’s platform, equips hotels with expanded market reach and operational tools that facilitate everything from revenue optimisation to guest experience management. Oral Yigitkus, the Founder of BookLogic, spoke of the partnership’s potential. “This collaboration with Sabre represents a natural alignment of our strengths. By integrating with the SynXis platform, we’re empowering hotels to maximise revenue and enhance sales and marketing reach. We understand the unique needs of independent hotels, and combining our experience with Sabre’s technology gives our clients a powerful system that’s built for growth.” The alliance between Sabre and BookLogic also underscores their shared focus on co-investing in the region, providing tailored services in local languages and addressing the specific needs of MEA hoteliers. The collaboration is designed with two-way integration and APIs that give hoteliers the flexibility to manage connectivity across multiple channels with ease, allowing for more personalised guest interactions and optimised revenue.

JUFA Holding GmbH, Austria’s largest hotel group, has selected dailypoint™ as its exclusive partner for guest data management, following a successful 12-month pilot project. Known for its unique, community-driven approach to hospitality, JUFA operates over 60 hotels across Europe, offering what it describes as a “hotel idea” rather than a traditional chain. With this partnership, JUFA aims to elevate the guest experience through better data management and personalised stays. The collaboration began last year when JUFA implemented dailypoint’s Central Data Platform in five of its hotels. Supported by Anker and Alpen Consulting GmbH, the pilot program was designed to explore how a data-driven approach could enhance the guest experience. With the success of this trial, dailypoint will now take on the responsibility of managing guest data for JUFA’s entire portfolio. Integrating seamlessly with JUFA’s Guest Management System, Felix, and other key partners like Incert, the platform consolidates and cleanses guest profiles, providing insights that help JUFA create personalised and memorable stays. Hannes Dietl, Head of Digitalisation and Information Technology at JUFA Hotels, expressed his enthusiasm for the partnership: “With dailypoint, we’ve found a reliable partner who not only helps us manage guest data efficiently but also enables us to enrich the guest experience through personalised service. We’re excited to build on this strong foundation and continue our collaborative journey.” For dailypoint, the partnership marks a milestone in empowering hotels to leverage data-driven strategies. Michael Toedt, CEO & Founder of dailypoint, noted, “The pilot phase proved that our platform can truly make a difference, no matter the size or structure of the client. We’re honoured to take on this responsibility and are eager to support JUFA in delivering unforgettable guest experiences.” Maximilian Hofner, SVP Sales at dailypoint, added, “JUFA’s decision to partner with us underscores the trust in our technology and highlights our capability to provide tailored solutions for the hospitality industry. We look forward to a long and successful partnership.” As JUFA and dailypoint move forward, the collaboration underscores JUFA’s commitment to innovative, guest-centred hospitality. By investing in advanced data management, JUFA continues to pave the way for the future of personalised travel, enhancing every guest’s stay with insights that go beyond the ordinary.

Safemark, a leading player in guest room security and hospitality solutions, has unveiled an exciting addition to its product line with the launch of three new portable Marshall speakers designed for hotel guests. Known globally for its secure in-room safes, Indel B mini refrigerators, and premium sound solutions, Safemark is expanding its portfolio to meet the modern traveller’s demand for high-quality, versatile in-room entertainment. According to the 2024 Customer Engagement study by Hospitality Technology, 70% of guests now choose hotels based on smart TVs and content-streaming options, highlighting the growing importance of in-room entertainment. With this trend in mind, Safemark’s new speakers combine rich sound quality with portability and durability, allowing guests to enjoy their music in the room, by the pool, on the beach, or wherever they go. John Foley, Vice President and GM at Safemark, shared his enthusiasm about this latest addition: “Safemark has proudly supported the hospitality industry with electronic safes for over 40 years, and our growth has been driven by our commitment to exceptional quality and innovation. By adding Marshall speakers to our lineup, alongside our trusted safes and Indel B refrigerators, we’re able to elevate the guest experience and give hoteliers versatile options for in-room entertainment.” The New Lineup of Marshall Speakers Marshall WILLEN II: Small but mighty, the Willen II takes any environment from quiet to booming. With an enhanced frame that maximises bass and improved drivers, this speaker delivers balanced sound quality at any volume.  Marshall EMBERTON III: For a richer sound experience, the Emberton III adds more bass and includes Dynamic Loudness, adjusting tonal balance with each volume change. Guests can expect a full, satisfying sound that adapts to any setting. Marshall MIDDLETON: The heaviest sound in the lineup, Middleton combines two tweeters, two woofers, and passive radiators in a quad-speaker setup to create an immersive sound experience. Built-in Dynamic Loudness ensures balanced tonal quality at all volumes, giving guests a premium listening experience on the go. Safemark’s new speaker offerings cater to diverse guest needs, whether they’re hitting the trails, relaxing at the beach, or unwinding in their room with their favourite playlist. This expansion not only reinforces Safemark’s commitment to high-quality, innovative products but also provides hoteliers with a high-value, affordable solution to enhance the guest experience at every touchpoint.

In a pioneering move for the meetings and events industry, MeetingPackage, the world’s first Central Reservation System (CRS) for Meetings & Events, has teamed up with Event Logic to bring instant booking capabilities to Nordic hotels and venues. This new collaboration promises to redefine how organisations across the region book conference and meeting spaces, offering real-time availability and cutting-edge convenience. By integrating MeetingPackage’s CRS technology with Event Logic’s platform, users can now browse an array of venues, check live availability, and secure bookings in just a few clicks. The streamlined system means that users avoid the typical back-and-forth involved in booking meetings, making the process faster, more efficient, and ultimately more satisfying. Venues, in turn, benefit from increased visibility and reduced lead times, helping them capture bookings more effectively. Henrik Vallentin, CEO of Event Logic, shared his excitement: “We’re thrilled to be the first in the Nordics to introduce instant booking across multiple chains for meetings and group events. This marks a huge leap forward for our industry. Companies can now lock in their meeting spaces with just a few clicks. MeetingPackage’s technology brings real-time booking to life, making it faster, easier, and more transparent.” The system’s benefits go beyond convenience. Venues across the region stand to boost their revenue potential significantly by showcasing their live inventory and reducing lag times for clients. Joonas Ahola, CEO and Founder of MeetingPackage, elaborated: “Our partnership with Event Logic supports the industry’s shift to instant bookings, which not only simplifies the customer journey but also drives revenue growth for venues. By displaying real-time availability and pricing directly on Event Logic, we’re helping venues manage inventory smarter and boost sales.” Why Instant Booking is Transforming the Meetings and Events Landscape Real-Time Availability: Customers can instantly view available meeting spaces across multiple hotel chains and top venues, eliminating the need for time-consuming inquiries. Streamlined Booking Process: With the option to compare venues and secure spaces in minutes, users experience a hassle-free process. Transparent Pricing: Clear, upfront pricing from various suppliers keeps budgets under control with no surprises. Enhanced Revenue for Venues: By making inventory bookable in real time, MeetingPackage’s CRS technology allows venues to drive higher booking rates and revenue. Starting with leading hotel brands across the Nordics, this instant booking feature will expand to include a wider range of venues in the coming months. This launch not only sets a new industry standard but is also set to enhance customer experience and operational efficiency for venues, marking a turning point in how meetings and events are booked across the region.

Strawberry Hotels, a well-established chain known for its diverse range of properties and commitment to innovation, has announced a partnership with Flexkeeping, an advanced hotel operations platform, to enhance operational efficiency, increase service quality, and improve staff satisfaction across its 245+ properties. Flexkeeping’s platform will help the chain’s hotels, from boutique establishments to large 800+ room sites, address the unique operational demands posed by both scale and historical architecture. The move to adopt Flexkeeping reflects Strawberry’s strategic focus on selecting technology that supports operational savings and aligns with its commitment to sustainability. With Flexkeeping, tasks such as housekeeping, guest service requests, and work schedules are now digitally managed and automatically assigned, creating a streamlined approach that reduces workload imbalances and helps optimise labour costs. Sven Ephithite, Strawberry’s Director of Tech Hotel Openings and Systems, shared his enthusiasm about the collaboration: “Flexkeeping integrated seamlessly into our existing tech stack and was 100% stable from day one. The positive impact on staff satisfaction was immediate.”  The benefits of Flexkeeping’s automation are evident across the properties. By basing scheduling on guest reservation data, Strawberry’s hotels are reducing the risk of miscommunication and ensuring that all tasks are managed efficiently. Iluta Skromane-Almo, Style Manager at Clarion the HUB, praised the system’s data insights, stating, “We now have a better understanding and control over why we didn’t reach our efficiency targets, so we can improve in the future.” The partnership with Flexkeeping is also helping Strawberry prioritise sustainable practices. The platform’s digital tools reduce the need for physical resources, allowing departments to minimise paper usage and waste. “Flexkeeping delivers beyond hotel operations,” added Ephithite. “It’s becoming a tool to provide more personalised services for our guests. It facilitates real-time information between departments, improves response times, and ultimately elevates the overall guest experience.” Luka Berger, CEO of Flexkeeping, expressed pride in the partnership, saying, “We are very proud of the vote of confidence that Strawberry has put in us. It’s fantastic to work in such an open and driven environment, where we’re clearly building the future of hospitality together.” Reflecting on the collaboration, Ephithite noted the alignment between Flexkeeping’s culture and Strawberry’s mission: “Very early on in the process, we recognised that the culture at Flexkeeping is very close to our own. Their ability to collaborate effectively and challenge us has shown they are the right partner for what we want to build in the future.” With Flexkeeping now a cornerstone of its operational strategy, Strawberry Hotels is well-positioned to continue delivering efficient, sustainable, and guest-centred services, setting a new benchmark for hospitality operations.  

The historic Olde Mill Inn in Basking Ridge, New Jersey, has entered a new era of hospitality management with a powerful integration between Maestro’s all-in-one property management system (PMS) and LodgIQ’s commercial strategy platform. This collaboration is helping the Olde Mill Inn enhance operations, improve guest service, and drive revenue growth through advanced AI-driven insights and streamlined workflows. Through this integration, the Olde Mill Inn’s operations team can now access essential property data on mobile devices, which supports smoother and faster service. Additionally, new contactless check-in kiosks at the front desk enable guests to check in without waiting in line, making for a more relaxed and welcoming lobby experience. David Milili, CEO of LodgIQ, expressed his excitement for the partnership: “We’re thrilled to see the integration of LodgIQ with Maestro come to life at the Olde Mill Inn. This partnership underscores our commitment to providing data-driven solutions that help revenue leaders optimise their strategies. Combining LodgIQ’s AI capabilities with Maestro’s robust All-In-One PMS, we’re equipping the Olde Mill Inn with the tools to drive profitability. It’s a milestone, and we look forward to delivering more collaborative solutions to the hospitality industry.” Nestled in Somerset Hills, the Olde Mill Inn now benefits from LodgIQ’s comprehensive AI platform, which includes tools for business intelligence, rate shopping, market insights, flight data, and rate optimisation. By integrating these capabilities with Maestro’s full suite of guest-centric tools-from front office management to yield and guest experience modules-the Inn has a unified approach to managing data across marketing, sales, and revenue departments, enabling 360° recommendations for maximising profits. Norman Martin, Assistant General Manager at Olde Mill Inn, highlights the transformation this integration has brought to their rate-setting process: “Before Maestro and LodgIQ, we only had a rate shopping report to guide our rate strategy. Now, we can gather information, set rates, and position ourselves in the market with ease. Our sales and front office teams can now make data-backed pricing adjustments effortlessly. Maestro has delivered on what they promised, and they remain a great customer service resource.” Through real-time rate recommendations and restrictions pushed from LodgIQ to Maestro, the Olde Mill Inn is able to capture revenue opportunities across both transient and group business segments. The seamless data exchange between systems simplifies decision-making and supports the Inn’s revenue strategy. Warren Dehan, President of Maestro PMS, shared his pride in the Olde Mill Inn’s success: “It’s a pleasure to know we’re supporting this popular wedding and event destination in making data-driven decisions and maximising revenue potential. With LodgIQ analysing market trends and optimising rates, Maestro is enhancing profitability, centralising operations, and elevating guest engagement for an unforgettable stay experience. This partnership fills communication gaps between systems, meeting the ever-evolving needs of guests and operators alike.” With Maestro and LodgIQ, the Olde Mill Inn continues to set a high standard in hospitality, combining old-world charm with innovative technology to deliver an outstanding guest experience.

Stayntouch, a global leader in cloud-based hotel property management systems (PMS), has launched an enhanced version of its online training platform: Stayntouch Academy 2.0. This upgraded platform is designed to streamline training for hotel staff with a fresh curriculum, role-specific lesson plans, and a 91% faster content production process powered by AI and large-language models (LLMs). Stayntouch PMS is already known for its user-friendly interface, which allows staff to get up to speed in as little as two days, or 1.5 hours per module. With Stayntouch Academy 2.0, hoteliers now have access to a comprehensive, on-demand eLearning course featuring certifications, a test environment, and progress tracking, enabling team members to master the system at their own pace. The revamped Academy is built with hotel staff roles in mind, offering lesson plans that are specifically tailored to different roles within the hotel, making enrollment easier and training more impactful. The new platform supports English, French, and German, with plans for additional languages, so hoteliers worldwide can access training in their preferred language. The Stayntouch Knowledge base has also been upgraded, providing a consolidated library where staff can easily find resources and documentation. “Stayntouch Academy 2.0 represents a major advancement in our training capabilities, delivering an elevated, more intuitive learning experience for our customers,” shared Priya Rajamani, Senior Vice President of Implementations and Support at Stayntouch. “By utilising advanced AI, we can update content more quickly and provide targeted, role-specific lessons. This helps our hotel customers master the Stayntouch platform more efficiently, allowing staff to focus on delivering exceptional guest experiences.” By introducing Stayntouch Academy 2.0, Stayntouch continues to support hotels worldwide in building highly trained, efficient teams capable of delivering seamless guest experiences. With this upgraded training program, Stayntouch reaffirms its commitment to innovation in the hospitality sector, ensuring that hotel staff are empowered to learn and grow in their roles.

Swedish wellness leader Gympak, known for its cutting-edge fitness gear, app-based workouts, and wellness apparel, is expanding into the Middle East and Africa. The move follows a new partnership with M24 Solutions International FZCO, based in Dubai, aimed at bringing Gympak’s advanced health and fitness offerings to hotels, resorts, and spas in these dynamic regions. Scot Jeffers, a seasoned sales leader with extensive experience in brand development, has been appointed to oversee Gympak’s expansion. Jeffers, based in Dubai, will lead efforts to bring Gympak’s innovative wellness solutions to hospitality venues, a step he views as a chance to elevate guest experiences. “I’ve been following Gympak’s journey and am thrilled to join. The Middle East and Africa markets hold immense potential, and I’m excited to help hotels enhance guest experiences with Gympak’s innovative offerings,” he shared. This partnership is a significant milestone for Gympak, a company that has seen growing interest from international clients in both the wellness and hospitality sectors. Jone Sølvik, CEO of Gympak, emphasised the importance of this expansion. “Scot Jeffers brings extensive sales experience across brand and commercial sectors and a deep understanding of customer needs. His commitment to growth and building strong customer relationships aligns seamlessly with Gympak’s mission. We’re confident Scot and his team will make a substantial impact in these new regions.” According to Sølvik, Gympak is experiencing rising demand for its wellness products globally. “We’re seeing significant interest from both potential customers and companies eager to represent us,” Sølvik said. “Expanding globally is thrilling, but our commitment to our existing customers remains unwavering. It’s essential we continue evolving to meet their needs.” Gympak currently offers three primary products tailored for hotels, gyms, sports clubs, and businesses, with plans for more. Looking ahead, the company is focused on expanding its product range to include mental health initiatives and new apparel packages-a response to feedback from their dedicated customer base. “Our customers have been highly supportive and are asking for new products and services. We’re excited to announce that mental health initiatives will be our next focus,” Sølvik noted.  With this strategic entry into the Middle East and Africa, Gympak aims to reshape wellness in hospitality, enhancing guest experiences with solutions designed for modern health and well-being needs.  

In a bold step toward reimagining the guest journey, Orascom Hotels Management has partnered with Hudini, a leading provider of smart hospitality solutions, to implement the digital platform Staff Connect across its global hotel portfolio. This collaboration marks a significant shift in how guests experience arrival and check-in, eliminating the traditional front desk in favour of a more personalised, tech-enhanced welcome. With Staff Connect, Orascom aims to provide guests with an arrival that feels effortless and tailored. Instead of waiting in line, guests are greeted by an Experience Ambassador upon arrival, who guides them directly to their room. In less than a minute, check-in formalities are completed within the comfort of their room, making the start of their stay feel seamless and exclusive. This shift to a “front-desk-free” experience has already been implemented in 15 of Orascom’s properties, including popular hotels such as Casa Cook, Steigenberger, Club Paradisio, The Chedi, and Cooks Club Mosaique in El Gouna, Egypt. Staff Connect is designed not only to enhance guest satisfaction but also to improve operational efficiency. The platform integrates smoothly with the hotel’s backend systems and can be accessed on portable devices, giving staff members real-time access to guest profiles, preferences, and AI-powered recommendations. This connectivity allows staff to tailor promotions, suggest experiences, and arrange amenities based on each guest’s unique needs, all while optimising upsell opportunities and fostering a more bespoke experience. Sanjay Sharma, Chief Technology Officer at Orascom Hotels Management, shared the impact of Staff Connect on both guests and staff: “The switch to personalised arrival experiences has been incredibly successful. Guests have described it as ‘stunning’ and ‘out of this world.’ Internally, we’ve achieved remarkable operational efficiency, with some processes saving up to 99% in time. We’ve streamlined or removed 30 processes across departments, freeing up our team to focus on what matters most-serving our guests.” Hudini’s CEO and founder, Prince Thampi, expressed enthusiasm about the partnership: “We are thrilled to support Orascom Hotels in elevating the guest journey with Staff Connect. This platform has not only redefined the check-in process but also streamlined communication and operations within hotels, creating a more fluid and effective environment for both staff and guests.” By integrating Staff Connect across its hotels, Orascom Hotels Management is setting a new standard for luxury and convenience, providing an experience that combines cutting-edge technology with a personal touch.

Travel technology heavyweights, Sojern and Cloudbeds have unveiled a new partnership, combining their strengths to offer hoteliers a powerful blend of digital marketing and property management solutions. This alliance marks a significant move within the hotel technology landscape, aiming to simplify operations, boost direct bookings, and create more personalised guest experiences. Sojern, known for its tailored digital marketing strategies for travel, and Cloudbeds, a leader in hospitality management software, will now provide an integrated solution that leverages both platforms’ capabilities. With Sojern’s performance-based advertising model, hotels only pay for bookings once the guest’s stay is complete, which makes it easier for hoteliers to manage budgets while increasing direct bookings. For Baskar Manivannan, VP of Guest Engagement Platform at Sojern, this partnership reflects the company’s commitment to expanding its reach with meaningful collaborations. “Our goal has always been to create the most effective digital marketing and guest experience tools for the travel industry,” he shared. “Partnering with Cloudbeds is a natural fit, as it allows us to bring our customers the best in property management with the precision and depth of our travel-focused advertising.” This integration brings added benefits to hoteliers managing multiple properties. With advanced customer segmentation and marketing capabilities, powered by Cloudbeds’ property management features and Sojern’s guest engagement tools, hotels can enhance loyalty and foster return visits.  Sebastien Leitner, VP of Partnerships at Cloudbeds, highlighted the joint effort to address core challenges for hoteliers today. “We’re combining our technology to offer a seamless, integrated solution,” he explained. “Hoteliers can now tap into demand-driven digital and social advertising with precision tracking, while our booking engine and Sojern’s tools provide a complete view of guest engagement across channels. This partnership is all about delivering personalised marketing and building loyalty.” Together, Cloudbeds and Sojern are providing hotels with streamlined solutions that reach travellers across digital, social, and direct booking channels. As these two industry leaders continue to innovate, hoteliers can look forward to more tools that simplify their day-to-day operations, improve guest experiences, and drive lasting connections with travellers.

In a significant leap for hotel management, Sabre Hospitality, the technology branch of Sabre Corporation, today introduced ‘SynXis Insights’, a cutting-edge analytics tool set to streamline data-driven decision-making for hoteliers. Aimed at reducing manual tasks and unlocking new revenue opportunities, SynXis Insights empowers hoteliers by offering them direct access to their property’s performance metrics-no middlemen or lengthy waits required. Unlike traditional systems, where data often resides within the domain of central hotel chains, SynXis Insights puts crucial information directly into the hands of hotel administrators. The tool provides up-to-date, visualised reservation data with insights that allow users to make rapid, well-informed decisions, cutting down the need for time-consuming data compilation. Sabre Hospitality’s President, Scott Wilson, sees this launch as transformative for the hospitality sector. “This is a major step forward in giving our customers easy, fast access to critical data,” he remarked. “By putting these insights directly into the hands of our users, we’re enabling them to make timely, informed choices that drive revenue and improve overall performance.” ‘SynXis Insights’ offers more than 15 customisable filters, letting hoteliers drill down into specific metrics such as bookings, room nights, revenue, or average daily rate (ADR) with comparative year-over-year views. For Jennifer Morgan, Director of Account Management at HotelREZ, this level of clarity has already proven invaluable. “It’s just what we needed-clear and concise data that we can easily use for strategic planning,” she shared, highlighting how it has streamlined HotelREZ’s operational decision-making. The tool’s six dashboards-Channel Performance, Lead Time Insights, Performance Overview, Rate/Room Performance, Time of Booking Insights, and Travel Agent Performance-help hoteliers visualise customer trends from various data sources, including SynXis Booking Engine and GDS. Built as part of Sabre’s ongoing partnership with Google, SynXis Insights leverages Google Cloud’s data and analytics capabilities to provide an unprecedented look into past and future customer behaviours. According to Hannah Garcia, Director of Product Management at Sabre Hospitality, this release is the culmination of years of research and collaboration with hotel brands. “Our early adopters, including HotelREZ, Hard Rock Hotels, and COHO Res, have been instrumental in shaping this solution. We listened closely to their needs, iterated, and tested extensively to ensure SynXis Insights not only delivers valuable insights but also the security and scalability our clients require,” she said. Looking ahead, Sabre’s vision for 2025 and beyond will see further enhancements to SynXis Insights, including expanded reporting capabilities and additional data sources. Sabre also plans to enhance integration with its GDS Media and Digital Marketing services, underscoring a commitment to continual innovation within the hospitality industry. Through these tools, Sabre aims to help its clients navigate the evolving demands of modern travellers, optimise their strategies, and ultimately boost their bottom line. With SynXis Insights, Sabre has taken another big step in helping hoteliers stay ahead of the curve, equipped with the insights needed to thrive in a data-driven world.

Duxton Hotel Perth, a prestigious five-star property in Western Australia, has announced a significant step forward in its digital transformation by partnering with Shiji, a global leader in hospitality technology. The hotel has chosen the Shiji Enterprise Platform PMS (Property Management System) to elevate its guest experience and optimise operations-just as it wraps up an extensive $2 million refurbishment. The transformation at Duxton Hotel Perth isn’t just about upgrades; it’s about a commitment to luxury, sustainability, and supporting the local community. All enhancements, including top-of-the-line audio-visual systems and the fastest Wi-Fi in Western Australia, were sourced exclusively from Western Australian businesses. The hotel’s new offerings include stunning Club Rooms, a modernised Club Lounge, an expanded Presidential Suite with sweeping Swan River views, and seven tailored function spaces. Each new feature underscores the hotel’s dedication to creating an exceptional guest experience. After evaluating numerous cloud-based PMS solutions, Duxton Hotel Perth selected Shiji’s platform for its robust, forward-thinking features and Shiji’s track record of innovation and support. The hotel’s decision was driven by its desire to transition to a paperless system and find a technology partner that could address operational challenges that their previous provider had struggled to meet. “We realised the importance of a technology partner that truly understands our needs,” said Riaz Mahmood, Managing Director at Duxton Hotel Perth. “Shiji welcomed us with a platform that not only enhances our efficiency but also elevates our guest service capabilities. Their real-time reporting and advanced data analytics have made it easier to make informed decisions, helping us deliver a seamless, personalised experience to our guests.” In addition to Shiji PMS, the hotel has adopted a suite of integrated systems, including Infrasys POS, Global Blue Payment, and Shiji Digital Dine. These tools enable Duxton Hotel Perth to streamline operations and personalise the guest experience, from mobile check-in and check-out to in-room dining requests. By uniting these technologies, Duxton has created a fully digital, guest-centric experience that aligns with the expectations of today’s tech-savvy travellers. Nikkie Singh, Senior Vice President of APAC & Middle East at Shiji, echoed the sentiment of excitement around the partnership. “We are thrilled to support Duxton Hotel Perth, a beacon of luxury hospitality in Western Australia,” she said. “Their decision to work with us reflects the strength of our platform and the service excellence we strive to deliver. It’s a privilege to support their digital journey and help them reach new heights of guest satisfaction.” With its fresh renovations and a powerful, tech-driven approach to hospitality, Duxton Hotel Perth is set to enhance its reputation as a premier choice for business and leisure travellers alike. Located in the heart of Perth’s bustling CBD, the 304-room hotel, featuring spaces from Deluxe Rooms to luxurious Suites, is now well-equipped to provide a digitally optimised, seamless experience, ensuring guests enjoy the height of personalised service. Through this partnership with Shiji, Duxton Hotel Perth is redefining what it means to deliver luxury in the modern age.

In celebration of World Sustainability Day, Regal Hotels launched an ambitious new initiative, ‘Green Meetings’, marking a significant advancement in sustainable event planning. The program, unveiled at a luncheon hosted at the Regal Hongkong Hotel, aims to equip event organisers with the tools to reduce their environmental impact through responsible practices and a comprehensive carbon accounting system. Powered in collaboration with the Institute of Sustainability and Technology (IST) in Hong Kong, the Green Meetings initiative reflects a commitment to addressing critical environmental and social challenges through advanced technology and education. This package prioritises sustainability across all stages of event planning and includes several key components designed to reduce emissions and promote eco-conscious choices. Carbon Accounting and Offsetting Through detailed carbon accounting reports, event organisers gain a clear picture of the emissions generated during their events at Regal properties. Each report provides insights into emissions sources, environmental performance, and actionable steps for reduction, following Regal Hotels’ own carbon accounting methodology. To take it a step further, the Green Meetings program includes the option for organisers to offset their events’ carbon emissions. Organisers can purchase carbon credits from certified climate action projects, each representing the avoidance of one ton of carbon dioxide. Every participant receives an official carbon credit retirement certificate, demonstrating their commitment to balancing their carbon footprint. Low-Carbon Catering and Culinary Innovation Regal Hotels is reimagining MICE (Meetings, Incentives, Conferences, and Exhibitions) dining experiences with a focus on sustainability. Green Meetings introduces low-carbon catering, utilising plant-based and locally sourced ingredients along with energy-efficient cooking techniques to minimise emissions, offering a conscious alternative to traditional animal-based menus. Sustainable Venues Across Regal Properties With a network of over 5,000 guest rooms and 100 versatile meeting spaces spanning Regal Hotels and the Regala Skycity Hotel, the group offers a full spectrum of options for business meetings, luncheons, and large-scale galas. Event hosts not only benefit from Regal Hotels’ commitment to detailed execution but also receive tailored insights into the carbon footprint of each event, helping them make informed decisions toward sustainability. With Green Meetings, Regal Hotels takes an impactful step toward sustainable hospitality, demonstrating how thoughtful, innovative solutions can align with the growing demand for eco-friendly practices in the event industry.  

In a strategic move to strengthen its presence and capabilities in France, Mews, a leading provider of cloud-based hospitality solutions, has announced the acquisition of Quotelo, a French startup specialising in event management technology. This acquisition marks Mews’ first product acquisition in France and reinforces the company’s commitment to supporting the region’s evolving hospitality landscape.  Founded in 2021, Quotelo has quickly gained traction in the event hospitality sector, providing technology that streamlines quotations, bookings, and management for events across independent hotels, resorts, and major hotel brands. The integration of Quotelo into Mews’ platform will enable hotels to capture more group and MICE (Meetings, Incentives, Conferences, and Exhibitions) business, an increasingly important revenue stream as properties expand beyond traditional lodging. The move comes amid a year of significant milestones for Mews in France, which now serves over 1,000 French customers-a 57% growth-and has recently opened an office in Paris. “As more properties rethink their real estate to offer more than accommodation, an event management solution is vital to manage events, conferences, and meetings,” said Matt Welle, CEO of Mews. “By offering exceptional sales and catering services, hotels can attract more events to their properties, which not only boosts additional revenue but also fills rooms and promotes other hotel services. We are delighted to welcome Quotelo to the team as we empower our customers to drive their businesses toward greater success.” Quotelo’s innovative platform includes a range of tools designed to simplify event management and provide a seamless experience for hotel staff and guests alike. Key features include an intuitive booking engine dedicated to MICE and groups, automated digital quotations, visible room and event space planning, and digital function sheets for flawless event execution. This technology aligns well with Mews’ commitment to automation, efficiency, and enhancing hotel operations, allowing properties to shift focus back to delivering exceptional guest experiences. Both Mews and Quotelo share a vision of leveraging technology to modernise and “rehumanise” event hospitality. Richard Valtr, Founder of Mews, emphasised the value of Quotelo’s expertise, stating, “We are very excited to welcome Quotelo to the Mews fold, strengthening our R&D efforts in France and adding expertise to our teams working on innovative solutions for Events and Hospitality.” Tristan Gibausset, Co-CEO and Co-Founder of Quotelo, echoed this sentiment, expressing excitement for the future. “Mews’ focus on simplifying and automating operations for hoteliers is truly aligned with our vision of revolutionising and rehumanising event hospitality,” he said. “We are thrilled to join forces with Mews as we set a new standard for hospitality.” With the acquisition of Quotelo, Mews is not only enhancing its capabilities in the event management space but also signalling its commitment to innovation in France’s hospitality market, where event management continues to be a growing priority for hotels and resorts.

Choice Hotels International, Inc. has announced an exciting enhancement to its award-winning Choice Privileges loyalty program, set to roll out in early 2025. With over 66 million members worldwide, Choice Privileges is introducing new features to offer greater flexibility and value, giving travellers more ways to use their points at over 7,000 hotels across 45 countries and territories. One of the most notable updates is an expanded booking window, allowing members to plan reward nights nearly a year in advance, up from the current limit. “We are committed to continuously making it easier and more rewarding for Choice Privileges’ members to earn and redeem their points for stays and experiences around the world,” said Noha Abdalla, Chief Marketing Officer at Choice Hotels International. “These latest enhancements, coupled with our rapidly growing list of hotel options ranging from luxury and upscale properties to value-oriented hotels, ensure that members have the opportunities to use their points on what they care about most.” The updates include several key features designed to offer greater choice and a more tailored experience: Expanded Booking Window: Members can now secure reward nights up to 50 weeks in advance, providing added flexibility for travellers looking to plan trips well ahead. Premium Room Types: Choice Privileges members can now redeem points for premium amenities that matter most to them, such as larger rooms, scenic views, and room upgrades at select hotels. Choice RewardSaver: This reintroduced feature offers members significant savings, allowing them to book rewards nights starting at just 6,000 points, down from the previous minimum of 8,000. Originally part of the Radisson Hotels Americas program, RewardSaver is now available to all Choice Privileges members, delivering more value and affordable access to memorable stays. With these updates, Choice Hotels aims to provide more rewarding experiences for its diverse membership, which includes a wide range of travellers, from budget-conscious families to luxury-seeking adventurers. The enhancements reflect Choice Hotels’ ongoing commitment to making loyalty rewarding, no matter the destination or type of stay. Members can look forward to exploring an expanded range of properties, from upscale hotels to long-stay options, using points for the features that matter most to them.

FLYR, a pioneering technology company dedicated to empowering innovation in the hospitality industry, has announced a transformative upgrade to its flagship business intelligence platform, FLYR Hospitality Insights. The new edition, crafted to redefine how hotel revenue managers, commercial teams, and management companies interact with and interpret performance data, brings a suite of advanced tools that make data-driven decision-making easier and more intuitive than ever before. The enhanced platform offers over 500 data points and 20 visualisation options, allowing hotel professionals to create tailored reports and dashboards that cater to their specific business objectives. Notable among the new features are cutting-edge tools like Natural Language Query (NLQ), which allows users to explore data using simple, conversational queries, and a revamped content management system that enhances collaboration across teams. According to Jens Munch, Chief Strategy Officer of Hospitality at FLYR, this update represents a significant breakthrough in the hospitality industry’s approach to data analysis. “With new functionality like natural language querying, we are breaking down barriers for users, enabling them to ask complex questions and receive meaningful insights without needing advanced technical knowledge,” he said. “This update to FLYR Hospitality Insights represents a significant leap forward in how the hotel industry can harness and interpret data.” Key innovations in this release include: Natural Language Query (NLQ): A powerful AI-driven tool that allows users to ask questions in plain language, making data exploration accessible to all and enabling faster insights without data analysis skills. Excel-Style Workbooks: This familiar format allows users to perform custom calculations and data manipulation directly within the platform, ideal for detailed analysis and fine-tuning strategies. Smart Data Summaries: Automated narratives provide deeper context to data visualisations, offering users not just raw data but insightful summaries that highlight key trends and metrics. Effortless Content Management: An improved system for organising, managing, and sharing reports across teams, featuring enhanced access controls to simplify collaboration. This release builds on FLYR Hospitality Insights’ core features of data freshness, customisable reports, and automated distribution while adding tools that enhance usability and bring a new level of flexibility to the platform. With this update, FLYR is helping hospitality teams streamline data exploration, elevate reporting efficiency, and foster a data-driven culture within their organisations. The newly enhanced FLYR Hospitality Insights promises to be a game-changer for hotels, empowering teams to harness data like never before-providing the insights and ease of use they need to thrive in an increasingly competitive industry.

GIATA, a leading provider of hotel content and technology solutions for the global travel industry, has launched the MultiCodes Utility, a new user-friendly platform designed to make hotel data mapping more accessible to non-technical professionals. Previously available only via a REST API, this interface now opens up the power of GIATA’s industry-leading data mapping to a wider range of users, allowing stakeholders across sales, customer support, and other internal teams to access essential hotel data without needing technical expertise. The MultiCodes Utility is a leap forward for GIATA, simplifying complex data access for users who previously had limited options for navigating the rich hotel content. With this tool, non-technical users can now search for properties by name, GIATA ID, or supplier ID and filter and export selected properties for further analysis, saving time and enhancing collaboration across teams. In the travel industry, accurate data mapping is crucial for ensuring that hotel information-such as names, addresses, geolocations, and supplier codes-is displayed correctly across thousands of sales channels. Misclassification or duplicate entries can lead to costly errors and inconsistencies. GIATA’s MultiCodes Utility addresses these challenges, offering a mapping accuracy of 99.99962%, among the highest in the industry, to ensure consistency and prevent errors across platforms. “With the MultiCodes Utility, we are making hotel data mapping more accessible and efficient than ever before, bridging the gap between technical and non-technical users,” said Mathis Boldt, CEO at GIATA. “Our aim is to enable better communication and collaboration for our customers by ensuring that all users, regardless of technical expertise, can access and work with the same accurate hotel data.” Key features of the MultiCodes Utility include enhanced usability, advanced data export options, and an intuitive lookup function that simplifies the retrieval of hotel mapping details such as name, address, and geolocation. This streamlined access not only facilitates smoother communication and collaboration among teams but also empowers companies to make quicker, more informed decisions. With the launch of the MultiCodes Utility, GIATA continues to strengthen its position as a global leader in hotel content solutions, providing both technical and non-technical users with the tools to ensure accurate, efficient, and accessible data mapping across the travel industry.

In a strategic move to elevate its digital presence and enhance guest experiences from the first point of contact, GIATA, a leader in travel industry content technology, has announced a partnership with Spanish hotel group Hipotels Hotels & Resorts. Renowned for its prime beach resorts, Hipotels manages 28 properties across Spain and Mexico, with locations in popular tourist destinations like Mallorca, Lanzarote, Cádiz, and Cancún. This collaboration marks a significant step for Hipotels in streamlining its content management and distribution through GIATA DRIVE, a robust tool designed to centralise and optimise the display of hotel information across platforms. With a commitment to quality that has earned it a loyal following, Hipotels consistently delivers memorable stays with top-notch service. Now, with GIATA DRIVE, the brand aims to enhance its digital footprint by ensuring that every detail-images, hotel facts, and descriptions remain up-to-date and engaging across all sales channels. This commitment is especially vital in Spain’s highly competitive tourism sector, where captivating and accurate content can significantly influence booking decisions. “We’re excited to partner with Hipotels, a brand that understands the importance of robust content management in attracting and retaining guests,” shared Rainer Schäfer, VP Sales at GIATA. “Through GIATA DRIVE, Hipotels will now be able to ensure consistent, captivating content that reflects the unique experience of staying at their properties.” For Hipotels, this partnership underscores its dedication not only to guest satisfaction but also to a seamless, transparent booking experience across platforms. Alex Werneke, Marketing Director at Hipotels Hotels & Resorts, expressed his enthusiasm for the collaboration: “At Hipotels, our commitment to quality hospitality extends beyond our guest experiences to include the ways we present our properties across all channels. This collaboration allows us to enhance transparency and inspire trust, reinforcing our brand’s high standards of service across all booking platforms.” As both companies join forces, this partnership is expected to set a new benchmark for effective content management in the hospitality sector, aligning with the evolving needs of today’s digitally savvy travellers.

SevenRooms, a leading hospitality CRM and operations platform, has entered a strategic partnership with the Curator Hotel & Resort Collection, a unique group of over 100 independent hotels and resorts across the U.S. Through this collaboration, Curator’s member hotels gain access to SevenRooms’ technology to enhance guest engagement and streamline operations-all while driving revenue growth and cost savings. The partnership makes SevenRooms a preferred vendor within Curator’s carefully selected technology stack, offering member hotels advanced options over traditional, one-size-fits-all solutions. Through the SevenRooms platform, Curator members benefit from preferred pricing, enabling each hotel to tap into advanced guest data analytics, personalised marketing, and a fully integrated CRM system. This approach allows properties to build stronger guest relationships, increase repeat bookings, and optimise operations. SevenRooms’ CRM and marketing tools also power tailored campaigns across email, SMS, and other channels, leading to enhanced guest engagement and loyalty. “Independent hotels face unique challenges in today’s competitive market,” said Joel Montaniel, CEO of SevenRooms. “Our partnership with Curator is designed to empower these properties to compete effectively and deliver personalised experiences at scale. By driving both revenue and profitability automatically, we’re equipping luxury resorts, boutique properties, and everything in between to build lasting relationships with their guests.” The platform’s capacity to personalise every aspect of the guest journey, from reservations to dining experiences, has proven essential for Curator properties, including high-profile destinations like LaPlaya Beach & Golf Resort and 1 Hotel San Francisco. For such properties, SevenRooms is helping to drive dining traffic and increase profitability in food and beverage (F&B) outlets-just one example of how both large and boutique hotels can leverage the technology to enhance guest engagement and drive revenue. “SevenRooms empowers hotel teams to elevate the guest experience,” said Brent Hayhurst, Vice President of Program Development at Curator. “The platform’s advanced data capabilities, marketing tools, and seamless integrations enable our members to engage guests on a more personalised level and foster lasting loyalty, all while maximising operational efficiency.” Unlike reservation-only platforms, SevenRooms stands out for its comprehensive CRM and guest engagement tools, allowing hotels to capture and apply data throughout each stage of a guest’s stay. This data-driven approach enables Curator properties to offer guests one-of-a-kind experiences, building loyal connections and encouraging return visits. For Kendall Hanson, Director of Operations at 1 Hotel San Francisco, SevenRooms offers a unique advantage. “Whether it’s booking a dining reservation or arranging a special experience, the data we capture through SevenRooms allows us to create meaningful, personalised interactions that keep guests coming back,” she said. “SevenRooms gives us the insights we need to deliver high-touch experiences that define our brand.” With SevenRooms now part of Curator’s technology offerings, independent hotels can continue to deliver elevated guest experiences that stand out in an increasingly competitive market.  

Orascom Hotels Management (OHM), one of the largest hotel operators in the Middle East and North Africa, has taken a transformative leap with the adoption of Oracle’s OPERA Cloud hospitality platform. As the first hotel group in Egypt to embrace OPERA Cloud, OHM has rapidly modernised its operations, boosted automation, and elevated the guest experience-all in record time. In just 12 days, OHM completed the platform’s implementation at its first property, setting the stage for a sweeping digital transformation across its portfolio. “Working with Oracle has allowed us to modernise our operations rapidly, and the results have been remarkable,” said OHM’s Chief Technology Officer, Sanjay Sharma. Since implementing the platform, the group has streamlined over 30 redundant processes across departments, cut task times by up to 90%, and reduced vendor distribution fees by an impressive 90%. Additionally, call resolution times are down by 60%, giving staff more time to focus on delivering excellent guest service. To ensure a smooth transformation, OHM partnered with Oracle and regional integrator Advanced Computer Technology (ACT) to reimagine its workflows. This collaboration has enabled OHM to simplify its operational processes, freeing up staff to deliver high-value, personalised service to guests. A core part of this transformation includes the introduction of “Experience Ambassadors”-formerly front desk agents-who now use mobile devices to check guests in under a minute, escort them to their rooms, and even greet them by name. This shift has minimised wait times and allowed for more engaging touchpoints throughout each guest’s stay. The new technology has also allowed OHM to shift its focus from operational metrics, such as check-in volumes, to a more holistic view of guest experience. With real-time data on guest preferences available across properties, OHM can personalise every aspect of a guest’s stay, from preferred room amenities to tailored parting gifts. This emphasis on personalisation aims to build lasting loyalty and create memorable experiences. But the impact of OPERA Cloud extends beyond guest-facing roles. Housekeeping teams now coordinate tasks digitally, receiving real-time updates on room statuses via iPads. According to Sharma, “By digitising tasks and equipping our housekeeping team with tablets, they feel more integrated and see their work as central to our mission of guest service.” “Orascom Hotels Management’s adoption of Oracle OPERA Cloud exemplifies how hoteliers can leverage technology to achieve both operational efficiency and exceptional guest experiences,” said Alex Alt, Oracle’s Executive Vice President and General Manager of Consumer Industries. “Through this modernisation, OHM has not only optimised its business processes but also positioned itself to increase revenue while delighting guests with a truly personalised experience.” OHM’s swift transition to OPERA Cloud is a milestone in its commitment to setting new standards in hospitality, as it leverages technology to deliver high-touch, memorable stays across the region.

Oracle has unveiled its latest enhancement for the OPERA Cloud Property Management System (PMS): the integration of Guest Engagement and Merchandising, powered by Nor1 PRIME. This innovative tool now delivers personalised offers, such as room upgrades and additional services, directly within OPERA Cloud’s reservation interface. Built-in AI drives these tailored recommendations, providing hotel staff with a seamless way to offer guests curated experiences from pre-arrival through check-in. The goal is a smoother, more personalised guest welcome, plus a boost in incremental revenue for hoteliers. For properties like Outrigger Kāʻanapali Beach Resort, which has already started using the feature, the results have been impressive. Jeff Aldrich, Director of Revenue Strategy at Outrigger, shared that “OPERA Cloud has exceeded our expectations on both fronts-efficiency and guest satisfaction.” Aldrich noted that his team finds the platform more intuitive, with the upsell process now automated and integrated, resulting in shorter check-in times and a more effortless arrival experience for guests. This AI-driven tool doesn’t just make check-ins faster-it also unlocks new revenue possibilities. The platform enables hotels to create personalised offers at every touchpoint, whether a guest books online, checks in, or receives messages during their stay. The system’s intuitive interface eliminates the need for staff to juggle multiple screens or applications, making it easier to deliver relevant offers in real time.   “Nor1 has long set the standard in upselling, helping hotels worldwide generate significant incremental revenue,” said Alex Alt, Oracle’s EVP and General Manager of Consumer Industries. “Now, as the first major vendor to integrate AI-powered guest engagement directly into the PMS, we’re helping our customers deepen personalisation without the hassle of switching platforms. This approach not only enhances guest loyalty but also drives higher RevPAR right at the check-in screen.” With Nor1 PRIME in OPERA Cloud, Oracle continues to empower hotels with tools that foster seamless guest interactions, drive additional revenue, and help staff offer high-touch experiences in an efficient, intuitive way.

Thynk, a leader in next-generation hospitality commercial management, has partnered with Cvent, a global powerhouse in meetings and event technology, to enhance the capabilities of hotel and venue sales teams in driving business results. This new partnership brings together Thynk’s hospitality CRM, built on Salesforce, with Cvent’s renowned group sales and event management tools, promising a more integrated and efficient approach to managing MICE (Meetings, Incentives, Conferences, and Exhibitions) business. This collaboration means that hotels and venues can showcase their spaces on the Cvent Supplier Network (CSN), one of the world’s largest platforms for sourcing and booking events, allowing properties to attract planners and respond to requests for proposals (RFPs) more effectively. Additionally, with the Smart Custom Proposals feature, sales teams can create high-quality, interactive proposals that help them stand out in a competitive market. Cvent’s Event Diagramming tool further streamlines event planning, enabling seamless communication and collaboration with planners through real-time visualisation. The integration between Thynk and Cvent is set to launch as a pilot by the end of this year, with Postillion Hotels stepping in as the first customer to benefit. Erik-Jan Ginjaar, Managing Director of Postillion Hotels, expressed excitement about the partnership, noting that “Thynk’s integration with Cvent will enable our teams to accelerate our growth in MICE business. Cvent and Thynk have valued our input, and it’s exciting to see our ideas reflected in this new tool.” At its core, this partnership aims to deliver an efficient, fully integrated solution that can streamline the MICE business management process, reduce manual tasks, and ultimately help hotel sales teams close deals faster. With a strong focus on data quality and lead management, these integrations give sales teams tools to drive a more strategic and consistent sales approach, which has the potential to increase productivity and maximise revenue. Jim Abramson, VP of Product Management at Cvent, noted, “This partnership with Thynk expands our ability to empower hotels to attract and win more MICE business. Together, we’re setting a new standard for sales performance and operational efficiency in the hospitality industry.” Pascal Petit, Co-founder & CEO of Thynk, emphasised the significance of the collaboration, stating, “We are redefining the way hotels and venues approach sales management. This partnership will help our clients close more business and set a new standard for sales in the hospitality sector.” With real-time data synchronisation, personalised guest experiences, and advanced reporting tools, this partnership between Thynk and Cvent represents a major step forward for hoteliers aiming to enhance their operational efficiency and elevate guest services. 

Percipia, a leading provider of hospitality-focused phone systems and guest room technology, has unveiled Frequency PBX Video Calling, a new feature that brings video calling capabilities to administrative staff using desk phones. This feature, designed to streamline communication and enhance collaboration, allows staff to connect face-to-face through the cameras on their desk phones, enabling smoother operations and more dynamic team interactions across hotels, resorts, and conference centres. Built on Percipia’s acclaimed Frequency PBX system, the video calling feature integrates seamlessly with existing infrastructure, eliminating the need for additional hardware or software. The goal is simple: give staff the ability to switch from voice to video with a single system, ensuring a consistent, reliable experience for remote and on-site collaboration alike. Compatible with camera-equipped desk phone models from brands such as Grandstream, Yealink, and Polycom, the new feature is available on both on-premise and cloud versions of Frequency PBX, versions 8 and 9. This flexibility allows hospitality businesses to maintain full control over their communications infrastructure, adapting to their unique operational needs. “We’re thrilled to introduce the Frequency Video Calling feature, which we see as a game-changer in enhancing workplace communication,” said Krishna Shankar, Percipia’s Director of Technical Services. “This upgrade allows teams to connect face-to-face from anywhere, improving productivity and engagement. Our commitment to innovation is all about empowering our clients with the tools they need to stay connected in an increasingly digital world.” The video calling capability promises to transform virtual meetings, support remote staff training, and align team communication effortlessly, streamlining decision-making and boosting productivity. Already available, current Frequency clients using versions 8 or 9 can reach out to Percipia’s Customer Success Manager to add this feature to their system and take advantage of this modern communication upgrade.  

BirchStreet Systems, a leading cloud-based procure-to-pay solutions provider for the hospitality industry, has announced the extension of its long-standing partnership with Sodexo North America, a major player in sustainable food services and facilities management. The multi-year agreement renewal underscores the strong trust and collaboration between the two companies, solidifying BirchStreet’s role in supporting Sodexo’s operations across a range of food service locations. Through BirchStreet’s eProcurement, accounts payable, and inventory management solutions, Sodexo has achieved greater efficiency in its procurement processes, improved supply chain visibility, and strengthened operational performance. This partnership allows Sodexo to meet high standards of service delivery, while also adapting to the changing demands of North America’s food service landscape. “At BirchStreet, we’re proud to continue our relationship with Sodexo as their trusted technology partner,” stated John McCaffrey, Chief Operating Officer and President of BirchStreet Systems. “This renewed partnership reflects the value Sodexo places in our solutions, and we’re excited to work together to drive innovation and operational excellence.” As part of this extension, BirchStreet Systems will also continue its work with Entegra, Sodexo’s Group Purchasing Organization (GPO). Entegra, a leader in the GPO space, leverages BirchStreet’s technology to streamline procurement for its clients, enabling enhanced cost savings and efficiency across the board. Eddie Phillips, VP of Supply, Data & Business Transformation at Sodexo North America, emphasised the importance of this partnership. “BirchStreet has been instrumental in helping us build a solid foundation for growth and success. Their commitment to our goals has been evident throughout our long-term relationship. We look forward to continued collaboration as our needs and industry evolve.” The partnership renewal between BirchStreet and Sodexo is a testament to their shared dedication to innovation and service excellence, benefiting Sodexo’s extensive client base across North America. Together, the companies are positioned to meet new challenges, adapt to industry shifts, and drive sustainable growth in food service and facilities management.

In an innovative collaboration, The Hotels Network (THN) and Cloudbeds have teamed up to empower hotels worldwide to strengthen their direct booking channels. The strategic partnership combines THN’s advanced personalisation and AI-driven marketing tools with Cloudbeds’ robust hospitality management software, offering hoteliers a powerful new way to enhance guest experiences, streamline operations, and increase direct bookings. Through this integration, Cloudbeds users now have access to THN’s suite of personalised messaging, real-time price comparison, and predictive analytics tools. Together, these features help hotels tailor each guest’s online experience, fostering stronger relationships and maximising booking conversion rates. By integrating THN’s personalisation tools with Cloudbeds’ comprehensive management capabilities-spanning property management, booking engines, and channel management-hotels can gain a deeper understanding of guest behaviour and preferences. This valuable insight allows them to create a seamless, customised booking journey, which is essential in today’s competitive market. Sebastien Leitner, VP of Partnerships at Cloudbeds, expressed excitement about the partnership, stating, “This is a significant step forward for our clients. With THN’s innovative tools at their fingertips, Cloudbeds clients can now take their direct booking strategies to the next level, enhancing guest engagement and driving revenue.” Mercedes Blanco, Chief Partnerships Officer at The Hotels Network, echoed the sentiment, noting, “Joining forces with Cloudbeds was a natural fit. Both of our companies share a commitment to helping hotels succeed through cutting-edge technology. Together, we’re giving hotels the tools to stand out in a competitive industry, building guest loyalty while boosting direct bookings.” Both companies are highly regarded in the hospitality industry, recently securing top rankings in the 2024 HotelTechAwards-THN as the Best Direct Booking Tool and Cloudbeds as the Best Hotel Management System. This recognition underscores their mutual dedication to delivering industry-leading solutions that drive results for hotels. The integration is now live globally, making it accessible to hotels everywhere. This partnership offers a new standard for hotel direct booking strategies, enabling hotels to optimise guest engagement, simplify their operations, and maximise direct revenue-a powerful combination that’s sure to benefit hoteliers worldwide.

Lajitas Golf Resort, a remote luxury property nestled on a bluff above the Rio Grande, has just completed a sweeping technology upgrade, implementing 14 Agilysys solutions to elevate its guest experience, streamline operations, and optimise revenue. The extensive digital transformation was rolled out across the resort’s amenities within an impressive 48 hours, demonstrating a meticulous approach to modernising one of Texas’s most celebrated resorts. Famed for its Black Jack’s Crossing golf course-ranked as the #38 Resort Course in the U.S. and the #1 Course in Texas-Lajitas attracts a diverse array of guests, from golfers and families to wedding parties and conference attendees. For Philip McLain, Director of IT at Lajitas, the decision to replace outdated systems with integrated, cutting-edge technology aimed to amplify the appeal of the resort’s distinct location and enhance convenience for both guests and staff. “Outdated tech was impacting our efficiency and guest satisfaction,” McLain explained. “We needed a system that would simplify operations for our seasonal staff and provide seamless service for guests.” His criteria were rigorous: a robust yet flexible platform that could unify services across various resort areas, from the hotel to the golf course, restaurants, and outdoor activities. Agilysys answered that call, providing property management (PMS), point of sale (POS), and specialised golf and spa solutions, among other systems designed to handle everything from secure payments to mobile transactions, service requests, and reservations. By automating routine tasks and simplifying workflows, the technology empowers staff to engage more meaningfully with guests, particularly during the off-season when resources are limited. McLain noted that Agilysys’ commitment to understanding each department’s unique processes was instrumental. “The team was by our side from day one, understanding our pain points and offering tailored solutions. Their attentiveness made it easy to get every department on board, knowing that these systems could make their work more manageable and enjoyable.” The installation phase saw Agilysys’ team members on-site to ensure a smooth rollout. McLain recounted the implementation experience as exemplary. “The level of professionalism was remarkable,” he shared. “Having direct access to everyone on the Agilysys team, from managers to executives, made communication seamless. This project could not have gone smoother, and that speaks volumes about Agilysys’ dedication.” Jeba Kingsley, Senior Vice President of Professional Services at Agilysys, underscored the importance of matching the resort’s unique setting with technology that enhances every guest’s stay. “Lajitas is not just any resort; it’s a place where every detail counts, from the landscape to the guest experience,” Kingsley said. “We’re proud to support Lajitas’ IT team in creating a technology ecosystem that mirrors the resort’s dedication to excellence.” This partnership between Agilysys and Lajitas sets a new benchmark for guest experience, proving that thoughtful technology and collaboration can redefine what it means to stay at a luxury destination. As McLain puts it, “We’ve not only elevated the guest journey but also made each stay smoother and more memorable. This isn’t just an upgrade; it’s a transformation.”

In a bid to redefine the guest experience through wellness and convenience, Hotel Onyxen in Gothenburg is introducing a new service: guests can now borrow workout clothes, making it easy to keep up with fitness routines, whether at the hotel, outdoors, or at the celebrated Spa & Lifestyle Club Hagabadet, where complimentary access is included in the stay. This initiative, set to launch in November, underscores the hotel’s mission to blend service, health, and hospitality seamlessly. Hotel Onyxen, a boutique property with just 34 rooms, has long been a cherished spot for travellers seeking both modern comforts and timeless charm. Its central location in Gothenburg offers guests the lively energy of the city while the hotel’s calm ambiance provides a relaxing retreat. With personalised service and a “home away from home” feel, Hotel Onyxen has consistently been a favourite for visitors who seek comfort and style. Helene Johansson, Wow Experience Manager and owner of Hotel Onyxen, shares her enthusiasm for the new service. “We have always aimed to exceed our guests’ expectations, and this expanded service is a natural step to strengthen our position as a premier boutique hotel in Gothenburg. With this solution, I am confident our guests will have a ‘wow’ experience,” she says. Johansson believes the option to borrow workout clothes will make travel more convenient for guests, providing a thoughtful touch that resonates with the hotel’s wellness-focused ethos. The partnership with Gympak, a wellness company supplying workout attire for hotel guests, aligns seamlessly with the wellness values of Onyxen and the Johanssons’ renowned spa brand, Hagabadet. For Jone Sølvik, CEO of Gympak, the collaboration is a natural fit. “We are incredibly excited and proud to partner with Hotel Onyxen to offer their guests a unique wellness experience. We strongly believe that physical well-being and mental health go hand in hand, and our partnership allows guests to stay active and healthy even during their hotel stay,” Sølvik notes. The Johanssons are no strangers to health and hospitality innovation. Helene and Pelle Johansson, who have been instrumental in revitalising the Hagabadet wellness brand, recently transitioned to sole ownership of Hotel Onyxen, as well as an upcoming boutique hotel located in the historic Polish House, scheduled to open in 2026. With deep roots in Gothenburg, the Johanssons have focused on preserving the city’s history through meaningful hospitality, breathing new life into iconic spaces to create what Helene describes as “unique offerings with a soul.” This wellness-first approach traces back to Helene’s early days at Hagabadet, which she joined in 1996, recognising its potential as a wellness sanctuary. Since then, Helene and Pelle have transformed Hagabadet into a sought-after wellness destination with three award-winning lifestyle clubs. Their signature mix of health, relaxation, and unforgettable guest experiences has helped shape Gothenburg’s hospitality landscape, setting new standards for wellness integration in hotels. In the spirit of thoughtful expansion, the Johanssons’ latest wellness-inspired addition to Hotel Onyxen highlights their dedication to elevating each stay. “It’s about creating a sense of care, where every detail is thoughtfully considered,” Helene remarks. As Onyxen continues to evolve, it reinforces its commitment to delivering memorable guest experiences that go beyond traditional hospitality and inspire well-being. 

Hotelchamp, a leader in direct conversion technology for hotels, has unveiled its latest tool, an advanced Booking Engine designed to help hoteliers compete with the powerful technology used by online travel agencies (OTAs). The new Booking Engine is the fourth addition to Hotelchamp’s suite of direct conversion products, aimed at driving traffic, enhancing website experiences, and maximising direct revenue. “We’re thrilled to introduce a booking engine that redefines what’s possible in hotel technology,” said Kristian Valk, CEO and Founder at Hotelchamp. “For the first time, hoteliers have a tool that matches the power and sophistication of the largest OTAs, built specifically to help them take full control of their direct bookings. This engine is not just about transactions-it’s about delivering a personalised guest experience from the first click. This groundbreaking solution gives hotels the competitive edge they need, offering guests a seamless and intuitive journey while allowing hoteliers to maximise revenue and foster closer relationships with their customers.” Designed by conversion specialists, the Hotelchamp Booking Engine helps hoteliers create a fast, intuitive, and OTA-like booking experience, which research shows is key to converting guests directly. The engine offers a single-page journey, keeping guests on the same domain from browsing to booking, eliminating the need for page reloads and providing smooth, easy navigation. It also integrates effective conversion tools such as review summaries, dynamic personalised content, scarcity indicators, and one-click checkouts. Luke Terheyden-Keighley, Hotelchamp’s Head of Product and Data, highlighted the pressing need for a solution that could compete with OTAs’ user-friendly platforms. “OTAs have spent years perfecting their apps, and it’s working. Recent data from Booking.com shows over half of their bookings now come from their app due to its speed, ease of use, and mobile optimisation. At Hotelchamp, we’ve developed a booking engine that delivers the same experience as an OTA app. It’s fast, intuitive, and packed with best-in-class conversion tools, from mobile payments like Apple Pay to personalised content and reviews.” Hotelchamp’s Booking Engine joins their popular Convert tool and others in the suite, all aimed at giving hoteliers a direct booking advantage without high OTA commissions or the need to manage multiple solutions. With this latest release, Hotelchamp provides hotels with an innovative, cost-effective alternative to OTAs, empowering them to strengthen their guest relationships and take ownership of the booking journey.

Paris-based hospitality AI SuperApp Quicktext has announced a renewed partnership with Berlin-based GIATA, a leader in content and technology solutions for the travel industry. Together, the two companies aim to reshape the future of artificial intelligence in hospitality through robust data management solutions. Quicktext’s AI virtual assistant, Velma, powered by Q-Brain+, is the central focus of this collaboration. By combining traditional conversational AI with generative AI, Velma is equipped to provide hotels with advanced tools to optimise sales, marketing, and data structuring. The new partnership strengthens Velma’s capabilities, integrating tools like Q-Sales, Q-SEO, Q-Dynamic, and Q-Data, along with a dedicated business intelligence module, Q-BI. Cristian Boiangiu, Director of Hospitality Solutions at GIATA, underscores the industry’s growing need for reliable data to fuel AI advancements. “As the AI industry advances, one of the key challenges we’ve identified in hospitality is ensuring these systems are built on accurate, comprehensive, and reliable data. Without such data, AI cannot meet the evolving expectations of today’s travellers. We are excited to partner with Quicktext in shaping next-generation AI solutions that deliver the precision and trust travellers deserve.” Velma’s new data infrastructure requires hotels to manage up to 3,000 data points for seamless service delivery across AI touch points-ranging from in-lobby assistance to mobile device interactions. Daniel C. Doppler, CEO of Quicktext, envisions a future where AI seamlessly meets guest expectations, both online and in person. “Managing the collection, processing, updating, and distribution of such a vast amount of information requires highly advanced and structured procedures, surpassing anything previously achieved. That’s why, in collaboration with GIATA, we’ve created the ultimate hotel data system, serving as the foundation for all AI advancements in hospitality.” With this strengthened alliance, Quicktext and GIATA are setting a new benchmark in the AI-powered hospitality space, working together to redefine data standards and deliver exceptional, responsive guest experiences.  

Climia Benidorm Hotel is turning heads with the launch of its pilot project, The Hotel of the Future, featuring a team of eight robots ready to assist both guests and staff. Developed by local robotics company Bumerania, these high-tech helpers are programmed to tackle tasks from check-in to room service, bringing a futuristic touch to the guest experience without replacing human roles. Set to work in various parts of the hotel, the robots are designed to support rather than replace human staff. “They are here to help workers and improve efficiency, ultimately enhancing the customer experience,” said Isidro Fernandez, CEO of Bumerania, in a recent interview. Fernandez emphasised that the robots also contribute to worker well-being by taking on labour-intensive tasks like lifting and transporting, reducing physical strain on the human staff. Guests checking in to Climia will find one robot stationed at the reception desk, ready to greet them, manage check-ins, print room keys, and offer information about local attractions. This multilingual bot can communicate in over 30 languages, adding a personal touch to the hotel’s diverse clientele. Another robot is equipped to serve as a waiter, handling up to 60 kg of plates and cutlery to and from the kitchen, enabling human waitstaff to focus on customer interactions. Beyond reception and dining, the hotel has deployed a robot programmed to handle cleaning and room service tasks. Perhaps most intriguing for guests, however, is the “beer bot”-a robot bartender with a custom-programmed arm designed to pour the perfect pint, balancing temperature and foam levels for an ideal pour every time. Climia’s experiment reflects a broader trend, as robots become more integrated into various industries. Robots have already been employed in Amazon fulfilment centres, and researchers predict we may see humanoid robots in homes within the next decade. While still a novelty in hospitality, Climia’s approach could set a new standard for tech-enhanced service. With this pilot, Climia Benidorm Hotel is not just looking at efficiency; it’s envisioning a new kind of hospitality experience, where human staff can be supported by robots to create a seamless, innovative stay for guests.

Zenitude Hôtel-Résidences, a French aparthotel group offering flexible accommodations for short and extended stays, has selected Mews, a leading cloud-based hospitality platform, to manage its expanding network of over 40 properties across France. Known for its fully-equipped studios and apartments in prime locations, Zenitude serves a wide array of travellers, from business guests to students, and has been turning to Mews for solutions that simplify complex hospitality needs. The decision to expand Mews’ technology to the entire Zenitude portfolio was influenced by the platform’s strong track record with several properties already using it. “We can see a clear difference in terms of operational efficiency and delivering a seamless guest journey,” said Romain Lubrano, CEO of Zenitude Hôtel-Résidences. “Managing the rest of our portfolio with Mews became an obvious choice. This decision will put us in a strong position to continue scaling successfully.” With Mews, Zenitude benefits from flexible features that cater to both short-term guests and those staying for extended periods. Mews Spaces allows them to manage different room types and booking periods with ease, offering a monthly timeline view and pro-rata booking for partial months. This means guests can book only the days they need, while leaving open days available for new reservations, helping Zenitude maximise revenue. Automation has also become a cornerstone of Zenitude’s guest journey, streamlining once-manual communication processes into efficient, customisable messages sent throughout each guest’s stay. With Mews, guests can check in and out online and use a virtual concierge to enhance their experience. Simplifying the payment process was another key focus. Zenitude now relies on Stripe and Mews Payments for secure, fast transactions across all properties, ensuring a consistent and convenient experience for guests. “We’re excited to help Zenitude deliver remarkable experiences to a broad range of guests,” said Matt Welle, CEO of Mews. “The way Zenitude has embraced operational transformation and its dedication to providing modern, user-friendly technology for guests and staff should be the blueprint for hospitality businesses.” With this partnership, Zenitude is well-positioned to continue growing, and Mews remains committed to providing adaptable solutions for the future of hospitality.  

Vingcard, part of the global security giant ASSA ABLOY, has launched VConnect, a next-generation interface designed to serve as a centralised communications hub for hotel systems. Debuting to industry professionals from October 28-30, VConnect is poised to catch the attention of hoteliers eager to replace operational silos with an integrated environment that enhances efficiency, security, and guest service quality. Li Wang, SVP and Head of Hospitality at Vingcard, expressed enthusiasm about the new interface, stating, “VConnect is transforming the way hotels operate by offering unmatched integration and flexibility. Our platform simplifies hotel technology management, allowing systems to communicate effortlessly, which in turn improves service delivery and operational efficiency.” With compatibility across various PMS solutions, including Opera Cloud, Cloudbeds, Hotelkey, Mews, and Apaleo, VConnect allows seamless connections between a hotel’s property management system and essential services like access management, in-room entertainment, guestroom thermostats, and more. The platform’s API-driven design enables it to integrate virtually any hotel system or device, from door locks to motion sensors, creating a flexible solution that adapts to diverse operational needs and allows for easier, more efficient technology upgrades. Beyond the technical, VConnect’s robust integration powers real-world benefits for hotel staff and guests alike. Automated processes simplify routine tasks, enabling hotel teams to focus on critical, guest-centred activities, which can improve service times and boost personalisation. The system’s advanced security protocols further provide peace of mind, ensuring data protection and compliance with industry standards for hotels working with multiple vendors. Already adopted by thousands of properties worldwide, VConnect is set to become a mainstay for forward-thinking hoteliers focused on improving guest experiences while future-proofing operations. As the hospitality industry gathers to see the latest in tech innovation, VConnect’s streamlined approach to hotel management is well-positioned to make an impact.  

In a move set to redefine room block management, Meetingmax has introduced its latest innovation, the Generative AI Hotel Builder. This cutting-edge feature, designed to streamline hotel profile creation, offers event planners an efficient and fast way to manage housing information with just a few clicks. Powered by ChatGPT, one of the market’s leading large language models (LLMs), the AI Hotel Builder allows users to produce detailed hotel profiles in less than a minute. With only a hotel’s name and address as inputs, the tool generates high-quality descriptions of key sections such as Hotel Description, Restaurants, Local Area, Hotel Services, and Room Type. Meetingmax’s “maxAI” button brings the process to life, automatically populating fields with information sourced and verified online, providing clients with clear, polished descriptions. Product Owner Jordanna Hunter highlighted the company’s mission with this new release: “Our goal was to make hotel profile management as fast, intuitive, and accurate as possible. We’ve refined our AI prompts to deliver content that’s easy to read and comprehensive. It’s like having a professional copywriter at your fingertips, 24/7.” Meetingmax’s approach combines speed and sophistication, applying behind-the-scenes formatting rules to ensure a professional, reader-friendly look for event attendees. The tool is especially useful for planners working with new hotels or updating profiles after renovations, saving them valuable time without compromising on quality. Users retain the option to customise descriptions, making the AI Hotel Builder both powerful and adaptable to individual needs. This feature represents the latest in Meetingmax’s commitment to easing housing management for event planners. Alongside the company’s new in-app chatbot and evolving AI-powered functionality, the Generative AI Hotel Builder underscores Meetingmax’s ongoing role as a leader in innovative event housing solutions. The AI Hotel Builder is now available to all Meetingmax clients, further simplifying the housing process for busy event planners.

B.Hospitality, an Ontario-based hospitality group, has successfully implemented Aptech’s award-winning PVNG enterprise accounting solution at its Bayfront Inn 5th Avenue, a luxury property in Naples, Florida. Known for helping hotels streamline accounting and financial processes, Aptech now supports all three of B.Hospitality’s North American properties with a unified, easy-to-use back-office solution. Nestled along Naples Bay, Bayfront Inn 5th Avenue boasts 85 rooms and offers guests access to a 12-slip marina, a spa and fitness centre, and a range of recreational rentals and charter services. The hotel’s Caribbean-chic style draws visitors to its location just steps from the renowned 5th Avenue shopping and dining district. By adopting Aptech’s PVNG solution, Bayfront Inn and B.Hospitality’s other properties can now deliver seamless, real-time financial insights, accessible remotely whenever needed. Roger Oei, Vice President of Finance for B.Hospitality, praised the flexibility and user-friendliness of Aptech’s solution: “Aptech has allowed us to deploy a homogenous solution to all of our property assets, giving us remote access when necessary and allowing us to leverage resources efficiently. The software is both cost-effective and intuitively designed, aligning perfectly with our business needs.” Aptech’s technology suite, which includes PVNG, Execuvue, and Targetvue, equips hoteliers across more than 3,500 properties in North America with tools for enterprise accounting, business intelligence, and financial management. These solutions enable hospitality groups like B.Hospitality to gain deeper insights into operational data and streamline financial reporting. Oei also highlighted the positive experience working with Aptech’s support team, stating, “The software has allowed us to produce accurate and complete financial statements for all our stakeholders in record time. The support team has been outstanding, providing timely assistance-definitely a 10 out of 10.” Jill Wilder, President of Aptech, expressed gratitude for the partnership: “It has been a pleasure to work with Roger and his team at B.Hospitality. The drill-down functionality in PVNG allows them to give immediate feedback, which is what we do best at Aptech-empowering finance teams with accurate data and seamless processes. We look forward to supporting B·Hospitality as they continue to grow.” As B.Hospitality continues to innovate with Aptech’s support, its properties are well-positioned to deliver top-tier financial performance and operational efficiency for years to come.

eviivo, the all-in-one Property Management System (PMS) for hotels, has joined forces with OpenKey, a leading provider of digital key technology, to create a frictionless, digital-first experience for hotel guests around the globe. This partnership enables hotels using eviivo’s platform to provide mobile check-in and keyless room access, setting a new standard for convenience in hospitality. As guests’ expectations for seamless technology grow, hotel teams face increasing pressure to deliver a smooth, efficient check-in experience. Research from OpenKey reveals that guest satisfaction rates can drop by up to 50% if there’s more than a five-minute wait at check-in. By eliminating the need for physical keys and automating key delivery, eviivo and OpenKey are helping hotels reduce wait times and improve security, making the entire arrival process quicker and more enjoyable. For hotel staff, the integration brings significant operational advantages, automating digital key distribution and reducing the need for front desk interactions. This allows hotels to operate with leaner teams and frees up staff to focus more on guest engagement and other high-touch areas of service. Ruth Whitehead, Chief Operations Officer of eviivo, emphasised the impact: “Combining our all-in-one PMS with OpenKey’s Digital Key technology is a game-changer for hotels. We’re not just automating processes; we’re making life easier for hotel staff and creating a more convenient, seamless experience for guests. In an increasingly digital industry, that’s what truly sets a hotel apart and ahead of the competition.” David Dietz, Chief Technology Officer of OpenKey, echoed this sentiment: “At OpenKey, we are constantly looking for ways to simplify hotel operations and elevate the guest experience. Our partnership with eviivo brings a new level of convenience to both hotel staff and guests, offering a fully automated mobile key delivery process that reduces check-in times and enhances operational efficiency.” Through this collaboration, eviivo and OpenKey are not only meeting the growing demand for digital check-in but are also paving the way for a more efficient and guest-centred approach in the hospitality industry.  

UrVenue and UrResort, renowned leaders in hospitality technology and members of Oracle PartnerNetwork (OPN), are now accessible on Oracle Cloud Marketplace, enabling seamless deployment on Oracle Cloud Infrastructure (OCI) with integration capabilities through the Oracle Hospitality Integration Platform (OHIP). As part of the Oracle ecosystem, UrVenue and UrResort now offer an enriched suite of tools for the hospitality industry, connecting guest bookings and data to enhance operational efficiencies and elevate guest experiences. Through integrated connections with Oracle OPERA Cloud PMS, OPERA Cloud Sales and Events Management, and Simphony Cloud POS, UrVenue and UrResort empower resorts and venues to streamline guest journeys, allowing for unified itinerary management and deeper guest insights. The centralised Oracle Cloud Marketplace serves as a trusted hub, giving Oracle customers access to an array of enterprise solutions to extend their Oracle Fusion Cloud Applications. Cedric Ancellin, Founder and Chief Technology Officer at UrVenue, highlighted the collaboration’s potential impact: “With these pre-built PMS, S&E, and POS integrations, we can unify the guest booking journey between rooms and property experiences, while boosting operational efficiencies through advanced notifications, improved connectivity, and streamlined processes.” He further emphasised the benefits of the partnership, adding, “UrVenue and UrResort’s participation in Oracle Cloud Marketplace extends our commitment to the Oracle community, allowing customers to easily access our solutions. We’re excited to harness Oracle Cloud Infrastructure’s capabilities to help us reach new goals.” Oracle Cloud Infrastructure’s versatile environment, offering multi-cloud, hybrid cloud, and dedicated cloud solutions, enhances flexibility and control, ensuring that enterprises can securely and efficiently deploy their operations. With tools supporting application development, data management, security, and AI, OCI provides scalable and secure solutions that meet even the strictest regulatory standards-essential for businesses focused on data locality and compliance. By aligning with Oracle Cloud, UrVenue and UrResort are positioned to support hospitality providers in creating efficient, connected, and personalised guest experiences, all while contributing to a streamlined and forward-thinking hospitality ecosystem.  

Meiser Hotels, a family-owned, sixth-generation German hospitality group, has teamed up with Mews, an industry-leading hospitality cloud provider, to enhance its operations and guest experiences across its four hotels and numerous facilities. Known for embracing forward-thinking technology, the Meiser brand has continually sought innovative ways to meet and exceed the expectations of the modern guest. Marlon Meiser, representing the family business, expressed excitement about the collaboration, saying, “I quickly saw the potential in Mews as the fastest-developing PMS on the market, and I’m certain that Mews will set the bar, worldwide, for outstanding hospitality technology. We’ve only been live for a few months, but the remarkable improvements across multiple teams already speak for themselves.” One of the most noticeable impacts has been on the Meiser Hotels’ IT team. Previously, the team would spend hours troubleshooting and rebooting their old Property Management System (PMS). Mews has not only simplified these processes but has also reduced the time the team spends on maintenance by an impressive 80%, allowing them to focus on proactive software enhancements. Marlon Meiser shared a sense of relief for his team, adding, “Thanks to Mews, this is the first year in a decade that our Head of IT can go on vacation without worrying about the system. He can finally sleep well at night.” Mews has also brought efficiency to the hotel’s payments operations. By automating daily payment reconciliation, Mews Payments has saved the team two hours each day, giving staff more time to focus on creating memorable guest interactions. With the plug-and-play integrations that Mews offers, Meiser Hotels was able to smoothly connect with other systems, such as Oaky and Event Temple, enhancing the guest experience without disrupting any services. Matt Welle, Mews CEO, applauded Meiser Hotels’ commitment to innovation: “It’s always a pleasure to work with tech-savvy partners like Meiser Hotels because they push us to make Mews even better. I’ve no doubt that this exciting brand is going to continue its growth and become a favourite with guests across Germany and beyond.” As Meiser Hotels continues to grow and adapt, its partnership with Mews highlights a shared dedication to pushing the boundaries of hospitality technology, benefiting both teams and guests alike.  

Up Hotel Agency, a leading digital marketing firm specialising in the hotel industry, has unveiled Chameleon, an AI-driven tool designed to help small and independent hotels compete with large brands and online travel agencies (OTAs). Chameleon offers personalised, dynamic website experiences aimed at increasing direct bookings and enhancing guest engagement. The tool’s launch comes at a time when independent hotels are facing increasing pressure from larger competitors with bigger budgets and more advanced booking platforms. Chameleon, developed by the award-winning Up Hotel Agency, aims to level the playing field by offering independent hoteliers the ability to customise their websites based on user behaviour, ultimately improving conversion rates. An AI-Powered Revolution in Hotel Websites Chameleon uses cutting-edge artificial intelligence, pattern recognition, and site analytics to tailor each visitor’s experience. The tool automatically adjusts website content in real time, providing a highly personalised journey that simplifies the booking process and encourages direct reservations. From recognising a visitor’s search history to recommending relevant pages, Chameleon brings a new level of interactivity and user-centric design to hotel websites. “With Chameleon, we’ve created an affordable, intuitive platform that allows independent hotels to offer the same level of sophistication and personalisation as major hotel chains,” said Craig Stone, CEO of Up Hotel Agency. “This technology enables smaller properties to engage visitors in a meaningful way, increasing the likelihood of direct bookings while maintaining a strong brand presence.” Key Features Designed to Boost Engagement and Conversions Chameleon offers several advanced features aimed at streamlining the user experience and driving more bookings. These include:  Auto-Booking Search: This feature remembers a visitor’s previous search data and pre-populates fields, making it easier and faster for guests to find what they’re looking for. Smart Room Order: Highlights the most viewed room types, providing potential guests with popular options based on previous site activity. Currency Conversion: Displays pricing in the visitor’s native currency using real-time exchange rates, offering transparency and convenience. Suggested Page Section: Recommends relevant pages based on the user’s journey and conversion path, guiding visitors to the information they need. Seasonal Media: Automatically updates visuals and messaging to reflect seasonal promotions, such as holiday specials or seasonal packages. Additionally, Chameleon’s built-in upselling capabilities promote room upgrades, special offers, and additional services, using strategically placed pop-ups and intent-based messaging to boost engagement. Privacy-First and GDPR Compliant Recognising the importance of data privacy, Chameleon is designed with compliance in mind. Visitor data is stored directly in the user’s browser, ensuring that hoteliers remain GDPR compliant while also respecting guest privacy. For independent hotels, Chameleon represents a powerful tool to not only compete with larger chains but also to create more engaging, efficient, and guest-centric websites. “Chameleon helps hotels deliver an experience that feels as personal as their service,” Stone added. “In today’s competitive market, that’s a game-changer.”

EntryReady, a leading provider of hotel locks and access control solutions, has announced the creation of an advisory board comprising top industry experts and thought leaders. The board will play a pivotal role in shaping the company’s strategic growth and product development, helping EntryReady stay ahead of the curve in a rapidly evolving hospitality industry that is increasingly embracing mobile key systems and cloud-based access control. This move comes at a time when hotels around the world are prioritising technological advancements to enhance guest experiences and streamline operations. With the insights and guidance of this newly formed advisory board, EntryReady is poised to scale its solutions and drive new innovations that meet the needs of hotels and their guests. Meet the Industry Leaders Guiding EntryReady’s Future The advisory board boasts an impressive roster of industry veterans, each bringing deep expertise from various sectors of hospitality, technology, and procurement. Together, they are set to guide EntryReady in scaling its access control solutions globally. Stan Kreydin, former CTO of Wyndham Worldwide and CTO & CISO for Travel + Leisure, brings unparalleled knowledge in cybersecurity and digital transformation. His focus will ensure that EntryReady’s solutions remain secure and scalable, particularly for large hotel chains.   Mike Blake, former CIO of Hyatt Hotels and AHLA, has extensive experience managing IT infrastructures for major hotel brands. His expertise will help EntryReady integrate its systems seamlessly into hospitality operations, enhancing guest services through cutting-edge technology. Rick Wertsching, former Vice President of Sourcing and Procurement at The Walt Disney Company, is known for his strategic sourcing expertise. He will support EntryReady in optimising vendor partnerships and maintaining the highest standards in product development. Rajiv Trivedi, former President of LaQuinta Hotels, brings a wealth of knowledge in hotel management and technology investments. His insight will be invaluable as EntryReady tailors its solutions to meet the needs of hotel chains in a dynamic market. Dwayne Ingram, former IBM GM of Travel and EVP Americas of Amadeus, specialises in travel and hospitality technology. He will guide EntryReady in integrating access control systems with property management systems (PMS), improving operational efficiency and guest satisfaction. Brian Stark, former President of Johnson Controls – Controls Group, is an expert in building automation and security systems. His experience will ensure that EntryReady’s solutions integrate seamlessly with smart building technologies, offering a holistic approach to hotel management. “We’re thrilled to welcome such a talented and diverse group of leaders to our advisory board,” said Camilo Soto, CEO of EntryReady. “Their expertise will be instrumental as we continue to innovate and grow our portfolio of access control solutions.” A Strategic Focus on Innovation and Scalability The advisory board’s first order of business is to enhance EntryReady’s presence in two critical areas: enterprise-level integration and scalability and the advancement of mobile key technology. These initiatives are aimed at improving guest convenience while helping hotels streamline operations. By focusing on these priorities, EntryReady aims to position itself as the leading solution for global hotel chains looking for secure, user-friendly access control systems. With the advisory board’s extensive experience, EntryReady is confident it can deliver innovative products that not only meet the current needs of the industry but also shape its future. “We’re excited to contribute to the future of hotel access technology,” said Stan Kreydin. “EntryReady’s dedication to security, innovation, and the guest experience is inspiring. I’m eager to help the company lead the charge in transforming how hotels manage guest access.” As the hospitality industry continues to evolve, EntryReady’s formation of this advisory board underscores its commitment to being at the forefront of hotel technology. The company’s focus on continuous innovation will ensure that it provides hoteliers with the tools they need to enhance both operational efficiency and guest satisfaction in today’s increasingly digital landscape.

Cloudbeds has announced ambitious plans to become the world’s first property management system (PMS) to integrate every aspect of hotel operations into a unified intelligence network, powered by cutting-edge causal and multimodal AI.  At the core of this innovation is Cloudbeds Intelligence, a “smart hospitality engine” designed to provide hoteliers with real-time insights and actionable recommendations across their operations. By combining multimodal AI, which processes a variety of data such as images and text, with causal AI, which identifies cause-and-effect relationships within that data, the platform enables hotels to make more informed and precise decisions. This breakthrough has the potential to increase revenue per available room (RevPAR) by up to 15% and boost occupancy rates by as much as 10%, while maintaining streamlined workflows. Adam Harris, Co-Founder and CEO of Cloudbeds, shared his vision: “Today, we’re redefining decision-making in hospitality. Cloudbeds Intelligence isn’t just about providing data insights-it’s about empowering hoteliers to take specific, impactful actions, from adjusting room rates to launching personalised marketing campaigns. This will unlock new revenue streams for hoteliers across their entire business.” Cloudbeds Intelligence represents a significant leap forward in eliminating traditional silos within hotel management. By providing a platform that integrates revenue management, marketing, operations, and guest experience, the system empowers hotels to make data-driven decisions that benefit every facet of their operations. Amit Popat, Cloudbeds’ Head of Machine Learning, highlighted the platform’s advanced capabilities: “What we’ve built goes beyond standard forecasting. Cloudbeds Intelligence synthesises data from every department within a hotel, including competitor rates and forward-looking demand signals, to unlock insights that can drive profitability. Whether it’s anticipating cancellations with predictive marketing or personalising guest experiences with upsell recommendations, our platform helps hoteliers make the best possible decisions.” By leveraging vast datasets and actionable intelligence, Cloudbeds Intelligence offers hoteliers a range of capabilities, including: Unified Revenue Management and Marketing: Hotels can set optimal room rates based on demand signals and launch targeted campaigns to mitigate cancellations, helping attract last-minute bookings when needed.   Personalised Guest Experiences: By predicting guest preferences with precision, the platform ensures every upsell opportunity is maximised, delivering highly targeted offers that enhance the guest experience. Enhanced Staff Performance: The AI-powered platform also provides staff with real-time access to their property’s training data and guest preferences, reducing onboarding time and improving consistency in service delivery. With Cloudbeds Intelligence, the future of hospitality decision-making has arrived, offering hoteliers a powerful new tool to optimise revenue, improve guest satisfaction, and streamline their operations.

Pudu Robotics, a global leader in service robotics, has launched the latest version of its building delivery robot, FlashBot, marking a new era in intelligent delivery systems. Designed to tackle a major gap in the market, the new FlashBot is specifically built to operate in semi-outdoor environments, expanding delivery capabilities beyond the confines of indoor spaces. From hotels and office buildings to healthcare centres and hospitals, this cutting-edge technology is poised to enhance digital management and service delivery across various sectors. For years, traditional building delivery robots have been limited to indoor operations, leaving spaces like resort gardens, poolside areas, and hospital outdoor courtyards underserved. The new FlashBot addresses this challenge by seamlessly navigating between indoor and semi-outdoor environments, offering a comprehensive solution to meet the growing demand for more versatile delivery options. Bridging the Indoor-Outdoor Gap The new FlashBot’s ability to perform deliveries in semi-outdoor areas is made possible by its advanced PUDU VSLAM+ technology, which allows for precise navigation across garden paths, fitness areas, and poolside zones. This capability makes it ideal for hotel room service, office building deliveries, and even healthcare environments where semi-outdoor areas play a crucial role in daily operations. “We recognised the need for a delivery solution that could extend beyond indoor settings,” said Felix Zhang, Founder and CEO of Pudu Robotics. “With FlashBot, we’re not only enhancing the convenience of deliveries but also ensuring that our clients receive high-quality service in previously unreachable areas.” Integrating into the Smart Building Ecosystem FlashBot is more than just a delivery robot-it’s a critical part of the smart building digital ecosystem. By integrating with IoT devices such as elevators, access control systems, and Bluetooth speakers, FlashBot can autonomously navigate through buildings, providing seamless and efficient delivery services. This IoT integration boosts the operational efficiency of smart buildings, offering a truly interconnected experience. Elevator Integration and Multi-Floor Efficiency One of the standout features of the new FlashBot is its enhanced elevator control and mapping capabilities, making it ideal for multi-floor operations. It integrates with major elevator brands like KONE and OTIS, eliminating the need for modifications. Additionally, the PUDU Mapping Tool enables quick multi-floor map replication, significantly improving deployment efficiency. Hygienic and Secure Deliveries FlashBot’s design also prioritises security and hygiene. With modular compartments that feature independently controlled doors, the robot can deliver multiple packages in one trip while maintaining cleanliness with built-in fans for air circulation. Security is ensured through password, mobile number, and NFC access, allowing only authorised personnel to retrieve items. Agile Mobility and Efficient Performance The upgraded FlashBot boasts superior mobility, easily navigating narrow corridors and elevators, thanks to its 70cm width and 3D obstacle avoidance technology. Its dual-side suspension system ensures smooth movement across various terrains, while its intelligent task distribution minimises wait times, even in high-traffic environments. The robot’s automatic recharging feature guarantees uninterrupted service throughout the day. Shaping the Future of Smart Buildings Zhang emphasised the significance of this launch: “The new FlashBot reflects our ongoing commitment to innovation and customer satisfaction. By enabling semi-outdoor deliveries, we’re pushing the boundaries of what’s possible in the world of smart buildings and delivery systems.” As the demand for efficient, intelligent services grows, Pudu Robotics continues to lead the way in commercial service robotics. The latest FlashBot not only addresses current delivery challenges but also lays the groundwork for future developments in smart buildings and smart cities worldwide.

Centrovital Hotel Berlin has made a groundbreaking move, becoming the first hotel in Germany to offer guests the convenience of borrowing workout clothing and fitness equipment directly to their rooms, thanks to a new partnership with Gympak. This innovative service enhances the hotel’s already outstanding wellness facilities, which include a 25-metre swimming pool, a state-of-the-art gym, and an expansive spa area. With 158 well-appointed rooms, the 4-star superior hotel is renowned for its focus on guest wellness. Now, Centrovital takes that commitment a step further by allowing guests to maintain their fitness routines from the comfort of their own rooms. Whether they’re business travellers, conference participants, or wellness seekers, guests can now access Gympak’s cutting-edge fitness solutions with just a call to the front desk. A New Standard in Guest Fitness Viktor Weinbender, Front Office Manager at Centrovital, expressed his excitement about the new partnership: “We’re thrilled to bring Gympak’s innovative fitness service to our guests. It’s all about convenience-whether guests prefer to work out in their room or head down to our top-notch gym, this gives them more control over their wellness experience.” The collaboration with Gympak, a leader in hotel fitness services, marks the company’s debut in the German market. Jone Sølvik, CEO of Gympak, highlighted the importance of this step: “Centrovital has set the stage for us to bring our services to Germany, and we’re incredibly excited to see how guests respond to this new level of convenience. We’re confident it will lead to many ‘wow’ moments.” Enhancing the Guest Experience Stephan Wachsmuth, General Manager of Centrovital Hotel Berlin, shared his vision for this initiative: “Our goal is to provide a first-class fitness experience for our guests. Partnering with Gympak allows us to enhance our offerings and support our guests in maintaining their health and well-being throughout their stay. Whether they want to take part in our extensive course programme, work out in our spa and gym, or simply enjoy a private in-room session, we’ve now made fitness as accessible and seamless as possible.” Wachsmuth emphasised that this service would be especially valuable for the hotel’s business travellers and conference attendees, who can now incorporate fitness into their busy schedules more easily. A New Chapter in Wellness Tourism Centrovital Hotel’s partnership with Gympak marks a significant milestone for wellness tourism in Germany. Guests can now enjoy a flexible, convenient fitness experience-whether that means a spontaneous yoga session in their room or joining one of the hotel’s fitness classes in its well-regarded Spa and Sports Club. This initiative is poised to enhance guest satisfaction, helping travellers prioritise their health while on the road. As Centrovital Hotel Berlin leads the way, Gympak is poised to expand its services across Germany, revolutionising how hotels cater to the fitness needs of their guests.

Hub OS is proud to announce its launch in Africa at the prestigious Sofitel Cotonou Marina Hotel & Spa in Benin, marking a significant milestone as the first Accor hotel on the continent to adopt this cutting-edge platform. Renowned for its All-In-One hotel operations solution, Hub OS is designed to streamline and elevate the performance of hospitality services. The platform optimises everything from housekeeping and maintenance to food and beverage operations, energy management, and sustainability practices. Additionally, it ensures seamless, contactless communication with guests and simplifies chain operations management, risk, and compliance. With a track record of supporting over 1,500 leading hotels in more than 45 countries, Hub OS continues to revolutionise hotel operations globally. Sofitel Cotonou, situated in a prime location, boasts 198 elegantly designed rooms, including 14 luxurious suites and five duplex suites, some with private pools, all offering panoramic views of the ocean and cityscape. Complete with four bars and a sprawling 1,000-square-metre spa, this Sofitel hotel blends French elegance with the richness of local culture, making it a standout destination in Benin. This collaboration marks a significant step in Hub OS’s mission to redefine hotel operations efficiency across the African continent.

Mirai has announced a powerful new integration that allows hotels to manage their direct booking channels directly from their Property Management System (PMS), thanks to the Mirai Opera Cloud App, now available on Oracle Cloud Marketplace. This breakthrough eliminates the need for additional software like channel managers or Central Reservation Systems (CRS), offering a streamlined solution for hoteliers to optimise their revenue and simplify operations. Hotels using Oracle Hospitality’s Opera Cloud can now deploy the Mirai Opera Cloud App on Oracle Cloud Infrastructure (OCI) and connect through the Oracle Hospitality Integration Platform (OHIP). This native integration brings together key features such as Availability, Rates, and Inventory (ARI) and reservations under one system, empowering hoteliers to focus on revenue growth and more effectively balance their distribution channels. Pablo Delgado, Managing Partner at Mirai, highlighted the ease this new integration brings to the hospitality industry: “Our goal has always been to simplify our customers’ operations. With Oracle Cloud Infrastructure, Mirai offers a reliable solution that reduces manual work and distribution costs, so hoteliers can focus on what really matters: running the business and optimising revenue.”  A Game-Changer for Hotel Direct Bookings With this integration, hotels can now offer guests a more personalised and seamless booking experience, directly differentiating their offerings from Online Travel Agencies (OTAs). By managing bookings natively from the PMS, properties gain more control over their channel mix, enabling them to deliver exclusive advantages for direct bookers and reduce dependency on OTAs.  This efficiency is made possible through the Oracle Cloud Marketplace, a centralised platform where Oracle customers can access trusted enterprise applications and services. By participating in this marketplace, Mirai has enhanced its commitment to helping hoteliers take full advantage of Oracle’s technology ecosystem. The Power of Oracle Cloud Infrastructure OCI provides a secure, high-performance environment that allows customers to build and run applications efficiently. With a broad range of cloud services that include everything from application development to AI and business analytics, OCI also offers multi-cloud and hybrid cloud options, giving hotels flexibility in how they manage their data and operations. For hoteliers, this means greater control, increased security, and the ability to address even the strictest regulatory requirements-all while driving cost savings. As the hospitality industry increasingly shifts toward cloud-based solutions, this integration underscores the growing importance of scalable, secure infrastructure in ensuring hoteliers can meet the demands of today’s tech-savvy travellers. “Mirai’s participation in Oracle Cloud Marketplace further extends our commitment to the Oracle community,” Delgado added, emphasising the potential to unlock even more value for hotels through OCI.  With this seamless integration, Mirai and Oracle Cloud Infrastructure are setting a new standard for hotel technology, empowering properties to simplify operations, reduce costs, and drive revenue growth-all from a single, robust platform.  

Sustainable consumer products company Grove Collaborative has joined forces with Crescent Hotels & Resorts to launch a pilot program aimed at reducing plastic waste and catering to eco-conscious travellers. The initiative, called the Beyond Plastic Stay, offers hotel guests a more environmentally friendly stay by integrating sustainable products and practices at select properties across the U.S. Driven by the rising demand from travellers looking to minimise their environmental footprint, the partnership highlights a growing shift in the hospitality industry toward sustainability. Camille Garcia, Crescent’s corporate director of marketing, explained that the collaboration was born “out of a need to educate guests about the sustainable products available today while supporting Crescent Hotels & Resorts’ efforts to make the hospitality industry more sustainable-starting with their own managed properties.” How It Works: An Eco-Friendly Option for Guests Guests booking a stay at participating Crescent Hotels & Resorts properties can opt for the Beyond Plastic Stay, available as a booking option for an additional $50. Once selected, travellers receive information about the program during the booking process and at multiple touchpoints, such as confirmation emails and in-room displays. The aim is to educate guests not only about the sustainable products featured during their stay but also to inspire “sustainable swaps” they can make in their everyday lives. Sustainability in Action: From Guest Rooms to Back of House The partnership transforms the guest experience from check-in to check-out with a suite of sustainable products. In-room, personal care and home essentials from Grove Co., Alpine Provisions, and Plant Therapy prioritise refill systems and eco-friendly packaging like bamboo paper, significantly reducing the environmental impact of the stay.  Meanwhile, back-of-house operations and public spaces at these hotels will use Grove Co., For Good, and Seventh Generation cleaning products, ensuring that even housekeeping and guest prep are more eco-conscious. Additionally, guests can purchase personal care products from brands such as Spinster Sisters and The Humble Co. at hotel sundry shops, offering a sustainable solution if they forget any essentials. Plastic Reduction: Small Changes, Big Impact One of the most significant aspects of the Beyond Plastic Stay program is its potential to drastically cut down on plastic waste. By using refillable products and opting for sustainable packaging over single-use plastic, each guest stay eliminates the equivalent of 50 single-use plastic water bottles. Grove Collaborative calculates this impact by comparing the amount of plastic used in conventional products to that in their reduced-plastic alternatives. To enhance the guest experience, QR codes in the rooms allow guests to learn more about the sustainable products they’ve encountered, and a follow-up email after check-out will recap the stay and highlight the eco-friendly items used.  As Crescent Hotels & Resorts and Grove Collaborative push to reshape the future of hospitality, this partnership is a promising step toward reducing the industry’s environmental footprint while educating and empowering travellers to make greener choices both on the road and at home.

IRIS, a global leader in digital ordering solutions for the hospitality industry, has rolled out a suite of new features aimed at making mobile ordering more secure, responsive, and seamless for hotel operators and their guests. With the growing demand for mobile ordering, IRIS’s latest upgrades are designed to simplify processes, enhance security, and boost revenue opportunities. According to the 2025 State of Hotel Guest Tech Report, millennials are 57% more likely to be influenced by hotel technology. In response, IRIS has invested heavily in enhancing its platform to keep pace with these evolving expectations. Strengthened Security with Automated Open Tab One of the standout features is the upgrade to the popular Open Tab function. Open Tab allows guests to start a tab, order multiple rounds, and settle their bill in one transaction. Now, this feature is more secure than ever. IRIS integrates with the hotel’s property management system (PMS) to automatically verify a guest’s identity, linking their room number and name without the need for cumbersome usernames or passwords. This not only enhances security but also makes the process easier for both guests and staff. The security doesn’t end there. For extra protection, the system checks if the guest has left a card on file with the hotel. If they haven’t, the guest can still place an order, but without the option for an open tab. The entire process happens behind the scenes, ensuring a smooth and secure experience for both guests and operators. Day guests can also take advantage of this feature by setting up an open tab with a pre-authorised credit card, adding even more flexibility to the system. Digital Ordering for Staff: Faster, More Efficient Service IRIS has also introduced a new digital staff ordering feature, enabling hotel staff to take orders directly from any mobile device. This eliminates the need to walk back and forth to POS stations, significantly speeding up service and reducing errors. Ideal for fine-dining environments or guests who prefer waiter service, this new functionality helps streamline operations and ensures real-time updates to both guest and staff menus. Amenity Ordering: Elevating Guest Stays with Customisation To further enhance the guest experience, IRIS has expanded its Advance Ordering capabilities with a new Amenities ordering option. This feature allows guests-or even people outside the hotel-to pre-order items like flowers, groceries, or a birthday cake, either before arrival or during their stay. Operators can customise these offerings, tailoring them to their specific capabilities and providing an opportunity to drive additional revenue beyond traditional room charges. “Demand for mobile ordering continues to grow, and with that comes greater expectations,” said David Molofsky, Product Manager at IRIS. “Our new features reduce ordering friction and create a more engaging, seamless experience for both guests and staff. By supporting larger order volumes and growing revenue channels, these enhancements boost profitability beyond room revenue.” With these latest developments, IRIS is positioning itself to meet the rising demand for mobile-first solutions in hospitality, offering a frictionless experience that benefits everyone involved-from hotel staff to the guests they serve.

Cedar Court Hotels, a luxury chain of four-star hotels based in Yorkshire, has chosen iplicit’s award-winning cloud accounting platform as part of its ongoing investment in cutting-edge technology. The hotel group, which includes properties in Harrogate, Huddersfield, Bradford, and Wakefield, is embracing the future with this innovative software solution to streamline operations and enhance efficiency. The partnership was facilitated by the business accountancy and consulting firm AAB, a key player in the hotel sector. Founded over 35 years ago, Cedar Court Hotels blends modern luxury with traditional charm, continuing to invest heavily in its facilities and services. In 2023, the group completed a £1 million refurbishment of its Bradford hotel, including a £250,000 investment in solar panel technology. Now, the group is turning its attention to its financial systems, selecting iplicit to replace its existing management platform. Shaun Joyce, Finance Director at Cedar Court Hotels, highlighted the importance of this upgrade: “We chose iplicit because of its ability to integrate seamlessly with our other business systems using API technology. We’re expecting to see significant efficiencies from automating manual processes and to benefit from the advanced reporting features that iplicit offers.” The iplicit platform, already fine-tuned for the hospitality sector, meets the specific demands of hotel finance operations. The software supports multi-entity and multi-dimension accounting, crucial for complying with the Uniform System of Accounts for the Lodging Industry (USALI) – the gold standard for hotel financial reporting. It also automates time-consuming tasks, freeing up hotel finance teams to focus on more strategic activities. Matt Lewns, Partner Manager at iplicit, expressed excitement about the collaboration: “We’re thrilled to welcome Cedar Court Hotels to the iplicit family. Our platform is designed to handle the complexities of hotel finance, from group consolidation to reporting across different areas of the business. We’re confident it will not only save time but also elevate their financial analysis to new heights.” The platform’s ability to dive deep into financial data, offering insights on everything from food and beverage revenues to room yield, is expected to give Cedar Court Hotels a competitive edge. With clients like Fairlawns Hotel & Spa and Lime Wood already using iplicit, the platform has a strong reputation in the hospitality industry. While it’s unclear if Cedar Court Hotels will fully outsource their accounting operations to AAB, the consulting firm has a wealth of experience, having supported over 50 hotels across the UK and Europe. Whether they choose to tap into AAB’s managed back-office services or not, Cedar Court Hotels is poised for a new era of efficiency and growth with iplicit’s support.

Marriott International has unveiled a groundbreaking initiative, Connect Responsibly with Marriott Bonvoy Events, aimed at helping meeting planners weave sustainability into their events. The new program, launching by the end of October, will be available at Marriott Bonvoy properties worldwide, offering planners access to detailed reports on their event’s environmental impact and options to purchase carbon credits. Erika Alexander, Chief Global Officer at Marriott, highlighted the importance of responsible in-person connections: “There’s nothing quite like meeting face-to-face, and doing so with a focus on sustainability makes it even more rewarding. Through the Connect Responsibly program, we’re empowering our customers to understand the environmental impacts of their events, helping us all work together toward a more resilient future for travel.” A Tailored Approach to Sustainability Connect Responsibly responds to the growing demand for eco-friendly meeting solutions. As part of the program, planners will receive a Meeting Impact Report after their event, detailing property-specific sustainability practices and calculating the event’s carbon and water footprints. This user-friendly report will be available in 11 languages, making it accessible to a global audience. Additionally, in collaboration with South Pole, a leading climate consultancy, Marriott will offer planners the opportunity to invest in select carbon offset projects. Customers will be able to choose verified carbon offset options from South Pole’s portfolio, allowing them to mitigate the environmental impact of their events. Tammy Routh, Senior Vice President of Global Sales at Marriott, emphasised the importance of sustainability in their operations: “Meetings and events are critical to our business, and our customers are eager to contribute to sustainability efforts. Connect Responsibly strengthens our commitment to sustainable hospitality, and we’re thrilled to offer enhanced reporting capabilities and carbon offset options through our collaboration with South Pole.” Part of a Broader Climate Strategy This new initiative is a key part of Marriott’s wider efforts to reduce greenhouse gas emissions across its properties and supply chain. In April 2024, Marriott became the largest global hospitality company to receive approval from the Science Based Targets initiative for both near-term and long-term emissions reduction goals. As part of this drive, the company’s Climate Action Program (CAP) sets ambitious property-level carbon reduction targets. Connect Responsibly not only builds on Marriott’s existing sustainability initiatives but also provides event planners with meaningful ways to contribute to a greener future, positioning Marriott at the forefront of eco-conscious event planning.  

BWH Hotels has announced a strategic partnership with Mews, the cutting-edge hospitality cloud platform, marking a significant step forward in streamlining operations and enhancing guest satisfaction. The agreement certifies Mews as a Property Management System (PMS) provider for BWH Hotels, giving its European properties access to one of the industry’s most innovative hospitality technologies. Ron Pohl, President of WorldHotels and International Operations at BWH Hotels, highlighted the alignment between the two brands: “Our collaboration with Mews reflects BWH’s unwavering commitment to delivering exceptional guest experiences. Mews’ cloud-native platform offers the flexibility and scalability we need, allowing our European properties to seamlessly integrate with existing systems while staying ahead of the curve in terms of technology and operational efficiency.” A New Era of Hospitality Efficiency Mews brings a suite of powerful tools to BWH, aimed at simplifying property management from guest check-in to backend operations. By automating many routine tasks and offering features like online check-in and a virtual concierge, Mews helps to create a smoother, more personalised guest experience. The platform’s ability to integrate with BWH’s existing systems ensures that hotels can modernise without disrupting daily operations. The partnership is a natural fit for BWH, which chose Mews due to its excellent track record of customer support and its ability to enhance guest loyalty. With Mews, BWH is poised to take its guest engagement to the next level, offering tailored experiences that build stronger connections and increase brand loyalty. A Seamless Transition to Innovation Matt Welle, CEO of Mews, expressed excitement about the new partnership: “We’re thrilled to team up with BWH Hotels. The collaborative spirit of both our teams has laid a solid foundation for success, and we look forward to pushing the boundaries of innovation and operational excellence together. Our goal is to deliver truly remarkable experiences for all BWH guests.” The rollout of Mews has already been successfully implemented in several BWH properties, including the Best Western Princess Hotel, the Best Western Hôtel Lakmi Nice, and the Best Western Plus Hôtel Isidore. The transition has been smooth, thanks to careful planning and coordination between both teams, ensuring that the guest experience remains at the heart of the project. With Mews now on board, BWH Hotels is well-positioned to elevate its operational capabilities while continuing its long-standing tradition of hospitality excellence. The partnership is expected to further cement BWH’s reputation as a leader in delivering innovative, guest-centric solutions in the hotel industry.

In a landmark collaboration, two of the Nordic region’s biggest travel industry players-Scandic Hotels and SAS-have announced a strategic partnership aimed at delivering enhanced benefits to their loyalty program members. Set to launch in early 2025, the initiative, titled “Friends with Benefits,” will offer exclusive perks to the more than 11 million members of Scandic Friends and SAS EuroBonus. The partnership is designed to create seamless travel and accommodation experiences, allowing members of both loyalty programs to enjoy synchronised benefits across hotels and flights. The initial phase, launching in the first quarter of 2025, will feature status matching between Scandic Friends and SAS EuroBonus, as well as an easy point-conversion system between the two programs. Further enhancements are expected throughout the year. Creating More Value for Travellers The partnership marks a major step for both brands in providing their guests with more value and convenience. Jens Mathiesen, President and CEO of Scandic Hotels Group, expressed his enthusiasm about the collaboration: “This partnership showcases the strength of leading players in Nordic tourism to create value for millions of people on the move. We’re thrilled to offer even more reasons for guests to choose Scandic and SAS, and I look forward to seeing the benefits we can provide through this alliance.” Echoing these sentiments, SAS President and CEO, Anko van der Werff, highlighted the unique opportunity the collaboration brings to enhance the travel experience. “Scandic is one of the most iconic hotel brands in the Nordics, and by teaming up, we’re delivering something truly special for our EuroBonus members. Whether in the air or on the ground, travellers will enjoy an elevated experience with more rewards and exclusive benefits.” Loyalty Programs Enhanced The partnership comes as Scandic launches a refreshed version of its loyalty program, Scandic Friends, which aims to strengthen its commercial offerings and build deeper customer loyalty. The new partnership with SAS aligns with Scandic’s ongoing strategy to expand its loyalty ecosystem and deliver more personalised, meaningful rewards to its members. As the partnership unfolds, both Scandic and SAS are committed to offering their members more ways to enjoy their journeys, whether flying across the Nordics or checking into one of Scandic’s many hotels. With this new collaboration, the two brands are solidifying their positions as leading forces in the travel industry, creating a more connected and rewarding experience for travellers across the region.  

Huawei took a bold step toward revolutionising the hospitality industry with the release of the telecom industry’s first-ever All-Optical Network Technical and Application White Paper for Smart Hotels. Huawei laid out its vision for the future of hotel networking, offering a groundbreaking Fibre to the Office (FTTO) solution designed to elevate smart hotels through high-speed, stable, and future-proof networks. The white paper, developed from Huawei’s extensive experience and collaboration with industry partners, delves into the current trends and challenges of networking smart hotels. As guests demand seamless digital experiences, hotels are grappling with how to provide full Wi-Fi coverage, simple maintenance, and an easy-to-deploy network that can grow with future technology. Huawei’s FTTO all-optical network solution is aimed at resolving these issues, helping hotels embrace the digital transformation and build smarter, more competitive spaces for their guests. Key Benefits of the FTTO All-Optical Network for Smart Hotels The white paper emphasises several significant advantages of the FTTO solution compared to traditional networking approaches: Simplified Architecture: The FTTO solution reduces network complexity by using passive optical splitters in place of power-consuming aggregation switches, simplifying the architecture from three layers to two. This not only makes the network more cost-effective but also lowers the fault rate, creating a more reliable system for future expansion. Enhanced Guest Experience: FTTO networks support hierarchical quality of service (HQoS) and dynamic bandwidth assignment technologies, ensuring critical hotel services receive the bandwidth they need. With built-in Wi-Fi 6/Wi-Fi 7 optimisation, seamless roaming between hotel zones offers guests a premium wireless experience, whether they’re in their room, at a meeting, or by the pool. High Reliability: Resistant to electromagnetic interference and corrosion, FTTO networks are designed to operate in a variety of environments, from beach resorts to urban hotels. Built-in data protection and encryption ensure secure data transmission, while the Type B and Type C protection technologies minimise the risk of network outages. Intelligent Operations & Maintenance: The system is designed with intelligence at its core. Optical Line Terminals (OLTs) offer centralised management, making the configuration and maintenance of Optical Network Units (ONUs) efficient. The plug-and-play ONUs allow for rapid deployment and troubleshooting, ensuring that hotel services remain online without disruption. Driving the Future of Smart Hotels Liu Yue, Vice President of Enterprise Optical Domain at Huawei, highlighted the importance of the FTTO solution in the hospitality industry: “The FTTO all-optical network solution for smart hotels is green, simplified, and incredibly versatile. It addresses the needs of modern hotels-delivering full Wi-Fi coverage, supporting IoT, and offering intelligent management. Our technology is already being implemented in hotels worldwide, and we look forward to partnering with industry leaders to further accelerate the intelligent transformation of hotels.” With the rising complexity of hotel operations and guest expectations, Huawei’s FTTO all-optical network solution offers hoteliers an innovative and robust way to stay ahead of the competition. The white paper aims to guide the industry toward more sustainable, high-performing networks that will redefine the guest experience for years to come.

RoomRaccoon, a leading hotel management system for independent hotels, has unveiled a new partnership with Pxier, a versatile software solution designed to meet the growing needs of hotels managing events, sales, catering, and spa services. This two-way integration, now available through the RoomRaccoon Marketplace, promises to bring a comprehensive and cost-effective solution to independent hoteliers around the world. With this integration, independent hotels can manage their operations more efficiently, from room reservations to complex event logistics, while improving guest services. The seamless connection between RoomRaccoon’s Property Management System (PMS) and Pxier’s advanced platform eliminates the need for manual data transfers, making day-to-day management much easier. Steven Reffin, Global Partnership Manager at RoomRaccoon, highlighted the significance of the partnership: “We’re thrilled to bring this integration to our users. By combining the strengths of RoomRaccoon and Pxier, independent hoteliers can now manage everything from rooms to spa services and events with one system. This real-time data flow ensures a smoother operation across the board, allowing hotels to focus more on delivering exceptional guest experiences.” Jay Menon, Chief Technology Officer at Pxier, echoed this sentiment, adding, “Our collaboration with RoomRaccoon gives hoteliers the tools they need to synchronise all aspects of their property management effortlessly. This integration streamlines operations, helping hoteliers manage everything from events to spa services while delivering personalised, memorable experiences for their guests.” The integration is powered by three key API connections that enhance the efficiency and service capabilities of hoteliers: Reservation Feed: Hoteliers can access guest and reservation data in real time, boosting their ability to improve communication, loyalty programs, and customer relationship management (CRM) efforts. Point of Sale: Billing processes are simplified by linking spa, event, and point-of-sale charges directly into RoomRaccoon, reducing administrative burdens and enhancing operational efficiency. Channel Manager: Group and event reservations are seamlessly synchronised with RoomRaccoon’s rates and availability, ensuring optimised occupancy and smooth reservation management. Available to hotels and accommodation providers worldwide, this partnership positions RoomRaccoon and Pxier as a powerful duo, offering independent hoteliers a complete solution to streamline operations, maximise profitability, and elevate guest satisfaction. As the hospitality industry continues to evolve, partnerships like this are empowering hotels to operate smarter, not harder.

In a significant move for the hospitality tech sector, SHR, a leader in hotel technology solutions, has announced a strategic partnership with Host Hotel Systems. The collaboration aims to offer an all-in-one technology package to hotels in major tourist destinations, including Spain, Latin America, and Portugal, blending their respective strengths to drive growth and innovation in the industry. This partnership represents a game-changer for hoteliers in these regions, as SHR will introduce Host’s Property Management System (PMS) and channel manager, while Host will recommend SHR’s suite of tools, including a Revenue Management System (RMS), Central Reservation System (CRS), Internet Booking Engine (IBE), and digital marketing tools. By combining their expertise, the two companies aim to simplify technology integration for hotels and eliminate the frustrations caused by disconnected systems. The collaboration will make its debut at the Tourism Innovation Summit in Seville from October 23-25, marking the start of what both companies hope will be a major expansion into these tourism hotspots.  Luis Martins, Senior Director of Business Development at SHR, emphasised the importance of the partnership in solving a critical issue in the hospitality industry. “Many hoteliers are overwhelmed by the challenge of selecting technologies that work together seamlessly,” Martins said. “This partnership offers a fully integrated solution that covers everything from property management to guest personalisation and direct bookings. Hoteliers can make the leap to modern systems without the headache of fragmented tech stacks.” João Freitas, Chief of Growth & Marketing at Host, echoed Martins’ enthusiasm, highlighting the potential impact on revenue and guest experience. “It’s an incredibly exciting time for the hospitality industry. The combination of our platform with SHR’s tools provides hoteliers with every digital advantage to drive more direct bookings, boost profitability, and deliver personalised guest experiences. Together, we’re giving operators the confidence to embrace the future of hotel technology.” One of the standout features of this partnership is the ability to centralise operations, making hotel management more efficient and effective. With SHR and Host systems working in harmony, hoteliers will benefit from streamlined onboarding, customer support, and account management. Guest profiles will be enhanced, drawing on data from both platforms to provide a more personalised and memorable stay for travellers. The integration of these platforms will also help revenue managers optimise their pricing strategies and better forecast demand. By leveraging historical data from Host’s PMS and segmentation insights from SHR’s CRM, hotels can refine their inventory management and improve revenue planning. For many in the industry, the promise of a seamless tech solution is a welcome development. “Hoteliers no longer have to spend endless hours researching different technologies to find solutions that fit,” said Martins. “Our partnership with Host offers a turnkey solution that addresses every pain point in hotel management, from guest journeys to booking optimisation.” As the hospitality industry continues to evolve, SHR and Host’s partnership sets the stage for a new era of innovation, making it easier for hotels to modernise and thrive in an increasingly competitive market.

Hilton, a global leader in hospitality, has announced a groundbreaking partnership with Be My Eyes, aiming to make hotel stays more accessible and welcoming for guests who are blind or have low vision. This industry-first collaboration integrates AI-powered assistance and live support from Hilton’s dedicated customer care team, ensuring that guests across the U.S. and Canada can enjoy a seamless and inclusive experience. Be My Eyes is a popular mobile app that connects visually impaired users with sighted volunteers through live video and AI. Now, through this partnership, users can access personalised help from specially trained Hilton Reservations and Customer Care agents. Whether guests need assistance adjusting an in-room thermostat, identifying window coverings, or navigating hotel spaces such as gyms or restaurants, Hilton’s support team is ready to guide them. “This partnership is about more than just technology-it’s about creating a truly welcoming environment for every guest,” said Mike Gathright, Senior Vice President of Customer Excellence and Innovation at Hilton. “We believe that no matter their ability, every guest deserves an exceptional stay, and we’re proud to work with Be My Eyes to make this a reality.” Hilton’s support extends across a range of its brands, including Waldorf Astoria, Conrad, DoubleTree, and Hampton by Hilton, offering both leisure and business travellers customised assistance. Through the Be My Eyes app, users can connect directly to Hilton’s team for real-time help navigating hotel amenities and in-room features. This partnership builds on Hilton’s previous work with Be My Eyes in 2023, when the hotel chain helped train the app’s “Be My AI” feature-an advanced OpenAI GPT- 4 language model that recognises objects in hotel rooms. Additionally, Hilton has developed a specialised team of agents trained to assist guests who are blind or have low vision. Mike Buckley, CEO of Be My Eyes, praised Hilton for leading the charge in accessibility. “Our mission is to break down barriers, and Hilton’s commitment to inclusivity is a significant step toward that goal,” he said. “We’re thrilled to provide our platform to help Hilton offer the best possible service to guests who are blind or have low vision.” The partnership complements Hilton’s digital self-service tools, such as digital check-in, room selection, and mobile key access, allowing guests to customise their stay based on their unique needs. While this new initiative will benefit thousands of travellers, Hilton remains dedicated to continuously improving accessibility for all its guests.

The Inverness Denver, a Hilton Golf & Spa Resort managed by Crescent Hotels & Resorts and owned by Silverwest Hotels, has taken a significant step in optimising its operations by selecting ROH, the hospitality industry’s first payments and revenue management platform. This decision follows the platform’s successful implementation at Silverwest’s Le Méridien St. Louis Clayton, where it significantly improved efficiency and collaboration. ROH’s platform is designed to streamline sales operations, enhance cross-department communication, and simplify payment processes. At The Inverness Denver, it will enable smoother collaboration between sales and finance teams, reduce ageing accounts receivable (AR), and deliver a seamless mobile experience for client contracts and invoicing. With real-time updates and automated payment tracking, the resort will no longer need to dedicate time to manual reconciliation, allowing teams to focus on delivering exceptional service and boosting profitability. Jess Conroy, CEO and Founder of ROH, emphasised the importance of this transformation: “As hotels shift focus toward profitability, managing revenue streams efficiently has never been more crucial. Traditional processes are often time-consuming and costly, impacting the entire operation. Silverwest Hotels recognised the opportunity to improve their payment systems and saw immediate benefits at Le Méridien St. Louis Clayton. We’re thrilled to see them expand ROH to The Inverness Denver, driving greater efficiency and profitability.” The Inverness Denver, located in the Denver Tech Center, offers luxury amenities including an 18-hole championship golf course, a full-service spa, and over 60,000 square feet of event space. With more than 300 rooms, the resort is a prime destination for both business meetings and social events. By adopting ROH, The Inverness Denver is positioning itself for further success in providing exceptional guest experiences while optimising its financial operations.  

RateGain Travel Technologies Limited, a leading provider of AI-powered SaaS solutions for the travel and hospitality industry, has announced a strategic technology integration with TCA Software Solutions, a prominent provider of Property Management Systems (PMS). This collaboration combines TCA’s flagship PMS, Inssit, with RateGain’s advanced Channel Manager, bringing a new level of efficiency and revenue optimisation to hotels across Latin America. The integration allows hotels using Inssit PMS to seamlessly connect with over 400 online booking channels, including major online travel agencies (OTAs), metasearch engines, and their own websites, via RateGain’s cutting-edge channel manager. This centralised platform enables hoteliers to simplify operations, automate tasks, and increase revenue while reaching new global markets. Inssit PMS is known for its ability to streamline hotel operations and enhance the guest experience. With the addition of RateGain’s channel management solution, hotels can now manage their rates, inventory, and bookings more efficiently and with minimal effort. The user-friendly, AI-driven system is designed to generate more revenue with less manual input, allowing hotels to focus on providing top-notch service while expanding their reach. Carlos Flores of TCA Software Solutions highlighted the impact of the partnership: “This integration marks a significant step forward in our mission to provide hoteliers with innovative and reliable technology solutions. By bringing together Inssit PMS and RateGain’s Channel Manager, we are empowering our hotels to take full control of their distribution strategy and improve overall business performance.” Yogeesh Chandra, Chief Strategy Officer at RateGain, shared his excitement about the collaboration: “We are thrilled to partner with TCA Software Solutions. This integration underscores our commitment to providing unified, forward-looking technology solutions for hotels in Latin America. Together, we aim to help hotels attract travellers from around the world and grow their businesses by leveraging advanced, AI-powered solutions.” With this strategic partnership, RateGain and TCA Software Solutions are set to revolutionise hotel operations across Latin America, ensuring hoteliers have the tools needed to thrive in an increasingly competitive market.

Stone Hotels Dhiffushi, an authentic Maldivian island retreat, has joined forces with IDS Next, a global leader in hospitality technology, to implement a full-stack, cloud-native ERP solution designed to enhance operational efficiency and elevate guest experiences. The partnership, facilitated by Terabytes Pvt Ltd., IDS Next’s regional partner in the Maldives, also includes Stone Beach Club, as both properties adopt the state-of-the-art system. Located just 30 minutes from Velana International Airport, Stone Hotels Dhiffushi offers guests a stunning beachside escape with contemporary elegance and authentic Maldivian charm. As local island tourism in the Maldives grows, Stone Hotels aims to position itself as a premium destination, and IDS Next’s advanced technology will play a key role in achieving that goal. IDS Next’s cloud-based ERP system, hosted on Microsoft Azure, is tailored specifically for modern hospitality needs. The FX full-stack solution centralises hotel operations, covering everything from guest check-ins and housekeeping to point-of-sale systems. Its mobile-first design allows hotel staff to respond to guest requests in real-time, providing seamless service that enhances the overall guest experience. Muaz Mohamed, Chief Technology Officer at Stone Hotels, emphasised the importance of this technological upgrade. “Technology is the backbone of our operations,” he said. “When choosing a platform, we saw it as a long-term investment, and we needed a partner who could grow with us. IDS Next offers the flexibility and innovation we require to match the pace of technological development in the industry.” Binu Mathews, CEO of IDS Next, expressed pride in the collaboration. “We’re thrilled to partner with Stone Hotels, Dhiffushi, to support their mission of delivering service excellence,” Mathews said. “With our experience in the Maldivian market, we aim to help hospitality businesses like Stone Hotels achieve even greater success.” As Stone Hotels Dhiffushi embarks on this new chapter, the implementation of IDS Next’s ERP solution is set to streamline operations, improve service standards, and provide guests with the ultimate modern island holiday experience, reflecting the rising expectations of today’s travellers.  

Canary Riverside Plaza Hotel, a luxurious five-star property nestled in the heart of London’s Canary Wharf, has launched its brand-new website in collaboration with Blastness, a leading hotel technology provider. The newly designed website offers an elegant and user-friendly experience that reflects the hotel’s refined ambiance, allowing visitors to explore its offerings with ease. Situated along the Thames with stunning riverside views, Canary Riverside Plaza Hotel is known for its sophisticated charm and prime location, offering seamless access to London’s bustling business and leisure districts. The revamped website highlights these features with engaging content, bringing the hotel’s unique appeal to life. Blastness, a company with over 19 years of experience in the hospitality industry, played a pivotal role in the website’s transformation. Known for helping hotels boost direct bookings and maximise revenue, Blastness has become Italy’s top provider for luxury hotels. Their expertise spans booking engines, channel management, business intelligence, and revenue management tools, as well as website design and digital marketing. The collaboration between Canary Riverside Plaza and Blastness marks an exciting new chapter for the hotel, ensuring that guests can now enjoy an enhanced online experience that mirrors the luxury and sophistication of the hotel itself.

In a forward-thinking partnership, Four Seasons Hotels and Resorts has teamed up with Lucid Group, Inc., the maker of cutting-edge electric vehicles, to offer guests a sustainable and luxurious travel experience. This collaboration blends the world-class service of Four Seasons with Lucid’s advanced electric vehicles, reflecting both companies’ commitment to environmental responsibility and their guests’ desire for unique, eco-friendly experiences. As part of this initiative, guests at select Four Seasons properties will have access to several exclusive offerings. These include the opportunity to reserve a Lucid vehicle for complimentary driving experiences, giving guests the freedom to explore nearby attractions at their leisure. Concierge teams will even provide curated route maps, guiding guests to the best sights and experiences in the area.  For those preferring to relax in the passenger seat, Four Seasons will also offer chauffeured Lucid house cars, ensuring guests can travel in style and comfort. Additionally, Lucid is supplying electric vehicle charging stations at participating properties, compatible with all electric vehicle types, making it easier for both hotel guests and local EV owners to charge their vehicles. Marc Speichert, Executive Vice President and Chief Commercial Officer at Four Seasons, expressed excitement about the partnership. “At Four Seasons, we are always seeking ways to offer our guests the very best in service and innovation. Partnering with Lucid allows us to bring a sustainable luxury experience that complements our guests’ desire for flexibility and adventure.” Lucid CEO Peter Rawlinson highlighted the alignment between the two brands. “The Lucid Air is designed with elegance, precision, and unmatched driving performance. Through this partnership, guests at Four Seasons will now have the opportunity to enjoy an elevated travel experience, with the world’s most advanced electric vehicle at their disposal.” The partnership will first launch this fall at Four Seasons properties in the U.S., with plans to expand across North America, Europe, and the Middle East in the coming months. By blending luxury and sustainability, Four Seasons and Lucid are setting a new standard for eco-conscious travel.  

In a significant stride toward modernising operations, Chatrium Hospitality has selected the Shiji Enterprise Platform to power its Property Management System (PMS). This decision marks a key milestone in the group’s ongoing digital transformation, aimed at enhancing scalability and improving guest experiences across its properties in Thailand, Myanmar, and Japan. Chatrium Hospitality, known for its 5-star service and attention to detail, manages 11 properties under its Chatrium and Maitria brands, boasting over 3,100 rooms. The award-winning Chatrium Hotel Riverside Bangkok, situated along the Chao Phraya River, is the first property to go live with Shiji’s PMS, Infrasys Point of Sale, and Digital Dine solutions. By transitioning from a legacy system to Shiji’s cloud-based enterprise platform, Chatrium is positioning itself for a new era of innovation and guest-centric service. The partnership between Chatrium and Shiji is not new. Chatrium has relied on Shiji ReviewPro for guest satisfaction management for nearly a decade. This expanded collaboration represents the brand’s continued commitment to delivering personalised and memorable experiences for its guests. Nikkie Singh, Senior Vice President for APAC & Middle East at Shiji Group, highlighted the significance of this development. “We are thrilled to deepen our partnership with Chatrium Hospitality by implementing our enterprise-level PMS solution. This will not only support their growth but also streamline operations, ensuring their luxury hotels continue to offer exceptional guest experiences.” Shiji’s PMS is widely regarded in the industry for its advanced features, including seamless integration, enhanced data security, and operational efficiency. One of the most anticipated features for Chatrium is the Single Guest Profile, which will provide deeper insights into guest preferences and behaviours. This will allow the hotel group to offer even more personalised and tailored services. Rene Balmer, Group General Manager at Chatrium Hospitality, expressed his enthusiasm for the new system. “At Chatrium, we are committed to embracing technologies that streamline operations while maintaining the personalised services that our guests love. The new Shiji PMS will help us better understand our guests and deliver exceptional, tailored experiences that create memorable moments.” As the transformation begins at Chatrium Hotel Riverside Bangkok, the group plans to roll out Shiji’s advanced cloud solutions across its other properties, ensuring continued growth and outstanding guest satisfaction in the years to come.

Verdi Hotels has unveiled its latest innovation in hospitality technology with the introduction of Vesper, an automated bot designed to optimise back-office operations. The new addition is set to streamline time-consuming tasks such as managing booking-related emails, setting up payment methods, and verifying booking details.  By automating these essential yet routine processes, Vesper allows Verdi Hotels’ staff to focus their attention on delivering top-tier service to guests. This technological upgrade ensures greater efficiency behind the scenes while maintaining the hotel’s commitment to personalised, exceptional guest experiences. With Vesper working hard behind the scenes, Verdi Hotels is setting a new standard for operational efficiency, allowing staff to focus on elevating the guest experience.

In a significant move for both the hospitality and travel industries, LOTTE HOTELS & RESORTS has selected Sabre Hospitality’s SynXis Central Reservation System (CRS) as its primary reservation platform. This partnership marks a key step forward for the South Korean hotel group, known for its expansive luxury and business properties worldwide.  The transition to Sabre’s SynXis CRS aims to streamline LOTTE’s reservation processes, elevate retailing capabilities, and support its ambitious growth goals. By integrating this technology, LOTTE HOTELS & RESORTS expects to improve operational efficiency while offering more personalised and seamless experiences for its guests. Jaehwan Kim, Chief DX Officer of LOTTE HOTELS & RESORTS, emphasised the importance of the move, saying, “We’re laser-focused on enhancing the end-to-end experience for our guests, which is why we chose to deepen our alliance with Sabre Hospitality. This enhanced collaboration marks an exciting new chapter for us as we continue to expand our footprint and deliver exceptional luxury experiences across the globe.” The SynXis CRS platform will enable LOTTE to offer a more seamless booking experience across its properties, which include 35 hotels in seven countries. Sabre’s advanced hospitality solutions, such as SynXis Retailing and SynXis Booking Engine, will play a pivotal role in LOTTE’s growth strategy by optimising direct bookings and enhancing visibility across multiple platforms. Sabre Hospitality’s Senior Vice President, Frank Trampert, echoed this sentiment, saying, “This new agreement is a testament to our advanced technology, strong relationship, and deep market expertise. We’re delighted to expand our alliance with LOTTE HOTELS & RESORTS, helping them reach new markets and enhance their guests’ experiences.” LOTTE’s diverse portfolio includes SIGNIEL, its premium landmark brand; L7 HOTELS by LOTTE, a lifestyle offering; and LOTTE City Hotels, designed for business travellers. This collaboration with Sabre is expected to provide LOTTE with the tools needed to meet the evolving needs of their guests, from family vacations to business stays and everything in between.  As LOTTE continues its international expansion, this partnership will help the brand strengthen its global presence while maintaining the exceptional service it is known for.

Everguest has introduced its latest AI-based software solution, SurvAI by Everguest Intelligence, designed to transform how hotels and restaurants handle guest feedback. This innovative tool allows hospitality professionals to collect and analyse real-time feedback, responding instantly to guest comments and addressing concerns faster than ever before. With the rise of digital interaction, guests are increasingly expecting to share their thoughts immediately and receive swift responses. According to Everguest experts, the manual processing of feedback can be overwhelming, particularly for larger teams or during peak times. Meeting these growing demands requires not just manpower but the right technology. Enter SurvAI, a game-changer for the industry. “We designed a tool that can analyse, evaluate, and transform real-time feedback into actionable plans,” says Miklós Belán, founder and CEO of Everguest. “This enables hotels and restaurants to respond to guest comments instantly, providing more personalised attention, even for specific needs and requests.” Available either as a stand-alone product or integrated within the AI-driven Everguest Intelligence software suite, SurvAI offers several key benefits for hospitality professionals: Real-time feedback: Guests can share their experiences while still at the hotel or restaurant, giving managers the ability to evaluate and act on feedback immediately. AI-based analysis: The software’s built-in AI scans written feedback, transforming it into professional action plans aimed at improving service. User-friendly interface: Its simple, intuitive design allows for quick questionnaire creation and reuse. Effective data organisation: SurvAI turns written comments into structured data, delivering clear insights that help managers act swiftly. Proactive solutions: AI-powered summaries and professional recommendations ensure hotels and restaurants can boost guest satisfaction in real time. SurvAI empowers hospitality professionals to respond quickly and meaningfully to guest feedback, setting a new standard for guest satisfaction.

In celebration of the Global Hotel Alliance’s (GHA) 20th anniversary, Kempinski Hotels and KEMPINSKI DISCOVERY, part of the GHA DISCOVERY loyalty program, have launched a special global campaign called ‘Twice the Rewards.’ This exciting initiative spans the entire GHA portfolio, which includes over 40 brands and more than 800 hotels in 100 countries, offering members an enhanced loyalty experience with double the benefits until November 30, 2024. For loyal KEMPINSKI DISCOVERY members, the new campaign merges two previous fan-favourite promotions-Double DISCOVERY Dollars and Double Tier Nights-allowing members to earn twice the rewards for the first time ever. During the promotional period, for every eligible stay at Kempinski properties or any hotel across the GHA DISCOVERY network, members can earn double DISCOVERY Dollars. Each night will also count as double tier nights, helping members ascend to higher tiers in the program more quickly and unlocking greater benefits. “This is our way of showing gratitude to our loyal members while making their travel experiences even more rewarding,” said Amanda Elder, Chief Commercial Officer of Kempinski Hotels. “Whether you’re unwinding at the iconic Kempinski Cancun, embracing the alpine elegance of Kempinski Palace Engelberg, or enjoying the timeless charm of Capitol Kempinski Hotel Singapore, there’s never been a better time to make the most of your stays.” Members can use their extra DISCOVERY Dollars on future stays or indulge in a wide range of unique experiences, from luxurious spa treatments to culinary delights at Kempinski hotels globally. The Twice the Rewards campaign runs through November 30, 2024, giving members plenty of time to take advantage of this limited-time offer and enhance their journeys with unforgettable moments.  

Canary Technologies, the hospitality industry’s top-rated guest experience software provider, has introduced a new feature, the Digital Compendium, as part of its award-winning Guest Management Platform. This innovative tool is designed to increase hotel revenue and simplify operations, while providing an eco-friendly alternative to traditional paper compendiums. The Digital Compendium delivers hotel information and amenities directly to guests through a web-based platform, with no need for app downloads. This digital hub offers guests access to up-to-date details on hotel features, services, and local attractions, all in real time. By replacing paper versions, hotels can avoid costly and time-consuming reprints, ensuring that guests always have the most current information at their fingertips. Fully integrated with Canary’s existing tools-including Mobile Check-In, Guest Messaging, Dynamic Upsells, and Smart Check-Out-the Digital Compendium transforms the way guests interact with hotel services. It allows hotels to deliver a more personalised, efficient digital experience, meeting the modern traveller’s expectations for convenience and connectivity. “Today’s guests expect a modern hotel experience, so it’s vital to provide tech-enabled touchpoints whenever possible,” said Aman Shahi, Vice President of Product at Canary Technologies. “Our Digital Compendium not only reduces the overhead of maintaining paper compendiums, but it also elevates the guest experience. It’s just one of the many ways that Canary’s Guest Journey platform helps hotels delight guests at every step, while simultaneously streamlining operations.” Hoteliers can easily customise the Digital Compendium, adding photos, menus, and other content to create a fully-branded experience in just minutes. Additionally, it acts as a one-stop shop for guests, answering frequently asked questions and allowing them to purchase amenities and upsells directly from their devices, enhancing both convenience and hotel revenue. This latest innovation from Canary Technologies underscores its commitment to helping hotels stay ahead in an increasingly digital world while ensuring guests enjoy a seamless, memorable stay.

Revinate, a leading direct booking platform transforming the hospitality industry, has announced a strategic integration with ResDiary, a popular online reservation system used by over 10,000 hospitality operators, including restaurants, bars, clubs, and hotels. This partnership aims to give hoteliers a more complete understanding of guest behaviour by seamlessly combining hotel stay data with dining reservation information. The integration allows hoteliers to access a 360-degree view of their guests, bringing together room bookings and restaurant reservations into a unified Rich Guest Profile. This enables hotels to deliver more personalised experiences, from check-in to dining, by understanding guest preferences and habits across their entire stay. ResDiary’s system helps hospitality venues attract more diners by offering easy-to-use booking tools across various channels, while also reducing no-shows. The integration with Revinate takes this a step further, allowing hoteliers to match and merge guest profiles from both hotel and dining experiences. This holistic view empowers hotels to create more tailored and memorable guest experiences. Dan Hang, President and COO of Revinate, emphasised the significance of this integration: “Restaurant data is no longer separate from guest profile data-we’re eliminating the silos that have long hindered hoteliers. This integration with ResDiary offers tremendous value by connecting dining reservations to the broader guest journey. Hoteliers can now better understand their guests and craft more targeted campaigns.” The collaboration underscores Revinate’s commitment to driving direct bookings and optimising guest interactions by leveraging data collected at every touchpoint, including restaurants, spas, and other property amenities. The integration also highlights Revinate’s Advanced Profile Synthesis technology, which automatically merges room and dining guest profiles, making valuable data immediately actionable for future marketing efforts. Colin Winning, Director of ResDiary, shared his excitement about the partnership: “ResDiary has always been about giving operators the tools to manage table reservations and create enjoyable dining experiences. With this integration, we’re looking forward to helping our customers connect dining data with the broader guest information hotels are collecting, opening up new opportunities for deeper insights and more personalised service.” This new collaboration between Revinate and ResDiary marks a significant step toward helping hoteliers create more cohesive, personalised guest experiences by bridging the gap between hotel stays and on-property dining.

SalesAndCatering.com and Cloudbeds have unveiled a two-way integration designed to revolutionise hotel group sales and event management for hotels, resorts, and conference centres. By merging Cloudbeds’ innovative property management system (PMS) with STS Cloud’s powerful event management and sales platform, this integration aims to help hoteliers prevent overbookings, optimise room and event inventory, and deliver personalised services that win more deals. This new solution allows hotel staff to manage every detail of group and event bookings-from room blocks to event contracts-while seamlessly syncing all data with Cloudbeds in real time. Sales managers can effortlessly create and manage contracts, banquet event orders (BEOs), and special requests on any device, enhancing both guest satisfaction and hotel operational efficiency. By automating time-consuming tasks like room block management and rate tracking, hotels can boost productivity, maximise group revenue, and deliver exceptional guest experiences. Ryan Hamilton, Co-founder of STS Cloud, highlighted the importance of this collaboration, stating, “Efficiency is key to maximising hotel group sales and revenue. We built STS Cloud to streamline the sales process from pipeline management to event orders and digital contracts. With this integration, sales teams can check room availability and sync room blocks directly into the PMS, saving time and boosting productivity. This partnership with Cloudbeds ensures hotels can focus on closing deals and enhancing overall operations.” Key features of the STS Cloud and Cloudbeds integration include: Seamless Integration: Room block and rate information flows effortlessly between STS Cloud and Cloudbeds’ PMS, ensuring accuracy and efficiency in managing group bookings. Efficient Event Management: Event planners and sales teams can manage contracts, BEOs, and special requests from mobile devices, providing personalised service for every event. Revenue Optimisation: The platform offers tools to upsell services such as catering and banquet services, enabling hotels to increase revenue from group bookings. Flexible Deployment: STS Cloud offers both SaaS and on-premise options, making it a versatile solution for hotels of all sizes. Richard Castle, Co-founder of Cloudbeds, expressed his excitement about the partnership, stating, “Our collaboration with STS Cloud creates a powerful solution for hotels. We share a commitment to user-friendly design, advanced functionality, and exceptional customer support, which leads to happier, more efficient hotel staff. This two-way integration optimises group sales and event management, and we’re excited to grow this partnership to deliver even more value to our customers.” This partnership marks a significant step forward in helping hotels streamline group sales and event management, providing the tools needed to enhance both revenue and guest satisfaction.

Otamiser, the company behind the world’s first OTA (online travel agency) ranking management platform, has announced its entry into the short-term rental market with the launch of AutoRank, a groundbreaking tool aimed at boosting visibility for property managers on platforms like Airbnb. With the rise of Airbnb and the increasingly competitive landscape, property managers often struggle to secure bookings if their listings don’t appear high in search results. AutoRank aims to solve this problem by ensuring that listings remain relevant, competitive, and highly visible-all without the need for manual effort. Using advanced AI technology, AutoRank analyses Airbnb search trends and guest behaviour to refresh property listings every 48 hours, ensuring the most up-to-date, keyword-optimised content. This includes dynamic, SEO-friendly descriptions that highlight each property’s unique features, amenities, and nearby attractions based on current search trends. The system also adapts to seasonal changes, local events, and shifting traveller preferences, keeping listings aligned with what guests are looking for at any given moment. Bart-Jan Leyts, Founder and CEO of Otamiser, explained the significance of AutoRank: “In a marketplace as competitive as Airbnb, where visibility directly dictates success, staying ahead of the positioning game is absolutely crucial. What makes AutoRank so groundbreaking is its ability to adapt in real-time to Airbnb’s constantly evolving algorithms and guest preferences. It’s like having an expert marketer working behind the scenes 24/7.” AutoRank not only helps listings appear at the top of search results during peak booking windows but also allows property managers to increase their average daily rates (ADRs) without losing visibility. By combining ranking and revenue management, Otamiser aims to help property owners maximise their bookings and profits. Initial tests have shown that AutoRank can also improve guest satisfaction, with the enhanced content helping to meet guest expectations more effectively. Through AutoRank’s intuitive dashboard, property managers gain access to critical insights into guest preferences, allowing them to refine their offerings and stay ahead of market trends. This data-driven approach empowers hosts to make informed decisions that drive sustained growth and success in a highly competitive market. Thomas Feldhusen, Product Manager at Otamiser, praised the innovative solution, stating: “AutoRank isn’t just a clever tool, it’s a complete rethink of how property managers can thrive in a competitive marketplace like Airbnb. It’s rare to see a product that balances advanced AI with practical, real-world application, and I’ve been blown away by the results we’re already seeing.” With AutoRank, Otamiser is bringing a new level of visibility management to the short-term rental industry, offering hosts a powerful solution to turn rankings into bookings and higher revenues.

Kalibri Labs has unveiled its latest innovation, OTB Signals, a cutting-edge tool designed to transform how hoteliers analyse on-the-books (OTB) data. This groundbreaking solution provides hotel professionals with real-time insights and advanced analytics, empowering them to stay ahead in an increasingly competitive market. With OTB Signals, Kalibri Labs has introduced a new standard in data analysis that enables users to track their performance with unparalleled precision. By allowing hotels to compare current performance with historical data and industry benchmarks, this tool promises to enhance strategic decision-making. “OTB Signals revolutionises how hoteliers analyse OTB data, enabling them to compare their progress against historical trends and competitors with ease,” said Kristen Clark, Chief Operating Officer at Kalibri Labs. Key Features of OTB Signals Include: Comparative Analysis: Effortlessly compare current performance with past data and peer benchmarks. Enhanced Visualisation: Intuitive dashboards make data interpretation seamless, improving the user experience. Deeper Insights: Broader data sets allow hoteliers to dive deeper into their metrics, making strategic adjustments as needed. Real-Time Insights for Swift Decision-Making One standout feature of OTB Signals is its ‘Even, Ahead, or Behind’ signals, which allow hotel teams to quickly assess their performance relative to the market or submarket. Graham Harrell, Director of Product at Kalibri Labs, noted that these insights offer real-time, actionable intelligence. “Our interactive tooltips and submarket comparisons give users a detailed analysis of daily metrics, allowing them to quickly gauge their market position,” said Harrell. “This is a game-changer for the industry, as it redefines how OTB data is used to shape commercial strategies.” Laura Brouk, Chief Revenue Officer at White Lodging, shared her experience with the tool: “I love how OTB Signals allows us to quickly assess our pace against the market and adjust strategy in real-time. The visuals make it easier for the entire revenue team to have productive discussions and take swift action. It’s a fantastic addition to our toolkit.” With its ability to present complex data in a user-friendly format, OTB Signals promises to be an indispensable resource for both revenue teams and hotel managers looking to optimise their performance and stay competitive in a dynamic market.  

The Hotels Network (THN), a global leader in direct growth solutions, has launched Loyalty Lite, a new tool designed to simplify guest loyalty while boosting direct bookings for hotels worldwide. With over 20,000 hotels already using THN’s platform, this latest innovation aims to offer exclusive rewards and member rates to logged-in visitors-without the high costs or complexity of traditional loyalty programs. Loyalty Lite provides hoteliers with a straightforward way to enhance guest loyalty and personalise the booking experience. By integrating with a hotel’s CRM, or working independently, the tool allows hotels of all sizes to offer competitive pricing and member-only perks. This gives smaller properties a chance to compete with larger chains that usually have more robust loyalty programs.  Juanjo Rodriguez, Founder and CEO of The Hotels Network, emphasised the significance of this solution for hoteliers. “Loyalty Lite levels the playing field for hoteliers who want to build guest loyalty and offer personalised experiences without the headache of managing a traditional loyalty program. We’re empowering hotel brands to reward their guests in a simple, cost-effective way.” Studies have shown that loyalty program members are around 20% more profitable for hotels, largely due to their predictable behaviour and lower marketing costs. Loyalty Lite taps into this trend, providing hotels with an easy-to-use system that increases engagement while driving direct bookings.  With features like seamless guest logins, exclusive member rates, and personalised website content, Loyalty Lite ensures that guests can access their benefits with just a few clicks. This simplicity helps hoteliers provide a better booking experience and gain a competitive edge, all while staying compliant with OTA agreements. For guests, the experience is equally rewarding. Logging in becomes effortless, unlocking exclusive perks, better pricing, and a more personalised online journey. For hoteliers, Loyalty Lite offers a cost-effective way to foster guest loyalty without the need for a complex, resource-heavy program.  In a competitive landscape where personalisation and guest loyalty are more critical than ever, Loyalty Lite offers a streamlined solution that benefits both hotels and their guests.

Mews, a leading innovator in hospitality technology, has launched the Mews Terminal S2, a device designed to revolutionise operations across food and beverage (F&B) and front desk services. The Mews Terminal S2 combines the functionality of an electronic point-of-sale (ePOS) system with the power of a payment terminal, enhancing both staff efficiency and guest experience.  This latest addition to Mews’ suite of products integrates seamlessly with Mews POS and Mews Payments, allowing hotel teams to handle orders and payments from a single device-whether at the front desk or poolside. Staff can now easily process secure payments and room charges without moving back and forth between fixed terminals, streamlining operations and minimising order errors.  Suvi Ristiluoma, Head of Restaurant Operations at Arctic SnowHotel in Lapland, Finland, shared her team’s experience as early adopters of the Mews Terminal S2. “The average time for orders and payments dropped from five minutes to just one. It’s simple to use, and our staff love how much quicker and smoother everything runs without sacrificing guest interaction.” The Mews Terminal S2 is designed to be versatile and portable, making it a game-changer for busy hotel environments. With its rechargeable, long-life battery, the wireless handheld device can be easily moved to high-traffic areas during peak times, such as check-out at the front desk or during busy restaurant hours.  For guests, the Terminal S2 offers the convenience of split bills, mobile payments, and the ability to charge directly to their room. It also includes an embedded tipping option, making it easier for guests to show their appreciation for excellent service-keeping both guests and staff happy. According to Matt Welle, CEO of Mews, the success of the Terminal S2 lies in its simplicity. “Great hospitality is often about making things easy. The Mews Terminal S2 allows staff to handle all administrative tasks with just one device. This means faster service for guests, fewer mistakes, and more efficient hotel operations.” The Mews Terminal S2’s flexibility and scalability make it ideal for properties of all sizes, whether independent hotels or large groups with F&B facilities.  

Shiji Group, a global leader in hospitality technology, has officially opened its new office in Saudi Arabia, marking a significant step in its strategic expansion across the Middle East. This move is part of Shiji’s commitment to enhancing customer service and supporting the rapidly growing hospitality industry in the Kingdom. With Saudi Arabia on the path to becoming a major tourism hub, driven by its Vision 2030 initiative, Shiji’s presence in the region will help meet the increasing demand for advanced technology solutions in the hospitality sector. The new office will enable the company to offer localised services and cutting-edge technology, including its Infrasys Cloud POS, Shiji Enterprise Platform (PMS), Shiji Payment Solutions, and ReviewPro. These tools will support hotels and F&B outlets across the Kingdom, improving operational efficiency and guest experiences. Kevin King, Chief Operating Officer of Shiji Group, expressed the company’s excitement about this expansion. “As Saudi Arabia continues its Vision 2030 initiative, the demand for advanced hospitality technology is greater than ever. Our expansion into the Kingdom allows us to deliver world-class service, ensuring that our clients have the right tools and support to thrive in a rapidly changing market. We are excited to contribute to the development of the hospitality landscape in Saudi Arabia and the Middle East.” Shiji’s new office will be staffed by a team of local experts with deep knowledge of the regional market. Their focus will be on delivering personalised customer service and building long-term relationships with clients. By aligning its technology with the specific needs of the region, Shiji aims to help businesses enhance guest experiences and optimise their operations for sustainable growth. This expansion is part of Shiji’s broader global strategy, which includes establishing local offices to better serve clients in key markets around the world. With offices now in 23 countries, including major hubs in the Americas, Europe, and Asia-Pacific, Shiji continues to demonstrate its dedication to providing localised, tailored technology solutions. Kevin King added, “By establishing a presence in Saudi Arabia, we are reinforcing our commitment to providing tailored solutions that align with the region’s unique market dynamics. Our products and services are designed to enhance guest experiences and optimise operations, helping businesses achieve success.” Shiji’s expansion into Saudi Arabia marks a milestone in the company’s journey to support the Middle East’s booming hospitality industry, further cementing its role as a trusted global technology partner for the sector.  

In a bid to elevate the dining experience for visitors, Agilysys, a global leader in hospitality software solutions, has announced that its InfoGenesis Point-of-Sale (POS) platform and guest-facing kiosks have been chosen by Famous Foods Street Eats at Resorts World Las Vegas. This innovative collaboration aims to streamline operations across the food hall’s 16 diverse culinary stalls within its impressive 24,000 square-foot space. Famous Foods Street Eats is a unique dining destination that immerses guests in an interactive “street food” atmosphere featuring acclaimed chefs and restaurateurs. Since its grand opening in 2021, visitors have enjoyed the convenience of viewing, ordering, and paying for their meals through interactive kiosks, eliminating long queues and enhancing the overall dining experience. As the Resorts World Food & Beverage team sought to improve efficiency and satisfaction for both diners and restaurateurs, they identified a need for greater flexibility within their POS system. Bart Mahoney, Vice President of Food and Beverage for Resorts World Las Vegas, explained, “With our business growing and guest expectations evolving, we needed a more robust and user-friendly system. Agilysys InfoGenesis stood out as the ideal solution to streamline our processes and improve flexibility.” The decision to transition to the Agilysys platform was driven by the desire for real-time menu updates, dynamic removal of closed venues, and SMS notifications for diners when their orders were ready. “Agilysys offered the perfect blend of innovation, ease of use, and flexibility, allowing us to configure the systems to cater to our unique operational needs,” Mahoney added. The implementation of IG Kiosks allows diners to select menu items, process payments, and print receipts from an intuitive display. This not only alleviates the need for counter service staff but also ensures accurate orders and payments, significantly reducing wait times. The kiosks enable each food stall to update menus and specials in real-time, ensuring a seamless experience for guests. In addition to the InfoGenesis POS platform and 34 IG Kiosks, the Resorts World Food & Beverage team has deployed Agilysys Pay for secure payment processing, Agilysys Analyze for valuable insights into diner behaviour, and Agilysys Kitchen Display System (KDS) to enhance kitchen operations. Ryan Carrier, Area Vice President, Gaming for Agilysys, expressed enthusiasm about the partnership, stating, “It’s exciting when a customer presents us with specific and complex requirements. Famous Foods Street Eats provided us with an opportunity to align our technology with their needs, and we are proud to be part of this celebration of food culture.” With this new partnership, Agilysys and Resorts World Las Vegas are set to redefine the dining experience, ensuring that every visit to Famous Foods Street Eats is not just a meal, but a memorable culinary adventure.

In an exciting development for the hospitality industry, Hyde Bodrum, the first all-inclusive resort under the Ennismore brand, has officially joined the Hub OS family. Nestled in the breathtaking Bodrum Peninsula, this luxurious resort features 212 rooms, suites, and four stunning villas, blending sophisticated architecture with a laid-back, bohemian atmosphere. Surrounded by the crystal-clear waters of the Aegean Sea, Hyde Bodrum is designed exclusively for adults, promising guests a first-class holiday experience infused with a vibrant festival spirit. The resort offers a range of high-quality entertainment options, diverse wellness activities, and world-class dining, making it the ultimate destination for those looking to unwind and indulge in lively fun. To support its operations, Hyde Bodrum will utilise Hub OS, a state-of-the-art platform designed to streamline hotel management and enhance operational performance. Hub OS is recognised for its automation and flexibility, making it an invaluable tool for hotel staff. From managing housekeeping and maintenance to food and beverage services, guest experiences, energy sustainability, and contactless communication, Hub OS covers every aspect of hotel operations, ensuring a seamless experience for both guests and staff. With over 1,500 leading hotels in more than 45 countries already benefiting from the Hub OS platform, the addition of Hyde Bodrum underscores the commitment to excellence in the hospitality industry. The resort aims to leverage Hub OS’s comprehensive solutions to enhance efficiency, elevate guest satisfaction, and simplify day-to-day operations. As Hyde Bodrum prepares to welcome guests to its stunning locale, the partnership with Hub OS promises to deliver an unparalleled resort experience where luxury meets effortless hospitality.

The historic London Elizabeth Hotel, situated beside the serene Hyde Park, has announced the implementation of mycloud Hospitality’s all-in-one cloud-based hotel management solution. This innovative move aims to elevate the hotel’s operations and enhance the guest experience for its visitors. Known for its charming Victorian decor and welcoming ambiance, the London Elizabeth Hotel features 49 well-appointed rooms. Originally constructed in 1850 as three private houses, the hotel offers a range of amenities including complimentary Wi-Fi, a terrace, a private garden, and on-site restaurants serving European and Persian cuisines. Its prime location near Lancaster Gate tube station provides easy access to iconic London attractions such as the Victoria and Albert Museum and the Science Museum, making it a perfect choice for both leisure and business travellers. In a bid to improve service and operational efficiency, the hotel has chosen mycloud Hospitality’s award-winning Property Management Solution (PMS). This comprehensive cloud-based system allows hotel managers to oversee reservations, billing, guest profiles, housekeeping, and daily operations from any location, significantly streamlining processes and enhancing guest satisfaction. With its real-time reporting and analytics capabilities, the mycloud PMS is recognised for its ability to integrate seamlessly with third-party systems and customise guest communication tools, serving hospitality providers in over 40 countries. By adopting mycloud Hospitality’s PMS, the London Elizabeth Hotel stands to gain enhanced data integration and access to guest information from anywhere, eliminating the need for expensive on-site IT infrastructure. This not only reduces operational costs but also allows the hotel to focus on delivering exceptional service to its guests. Mr. Ali Farhani, the hotel’s owner, expressed enthusiasm about the new partnership: “We are always striving to meet the needs of our customers, especially in this ever-changing digital world. The London Elizabeth Hotel has always been known for its English-style ambiance and convenient location, and we are pleased to utilise mycloud PMS to enhance that experience. It is essential for us to efficiently manage our operations, check key reports from anywhere, and avoid costly glitches while providing the best experience to our guests.” Mr. Deepak Chauhan, Vice President at mycloud Hospitality, welcomed the London Elizabeth Hotel to their network: “We are delighted to have the London Elizabeth Hotel on board, which underscores the hotel’s commitment to innovation and excellence. With our comprehensive suite of cloud-based solutions, the hotel will have the tools to deliver exceptional service to their guests and optimise their operations. MyCloud PMS enables them to achieve their business goals while remaining competitive in today’s hospitality market.” Key Benefits of mycloud Hospitality’s PMS for The London Elizabeth Hotel: 1. Scalability and Reliability: Built on cutting-edge cloud infrastructure, the PMS offers unparalleled performance in demanding hospitality environments, ensuring reliable service regardless of property size. 2. Seamless Integration: The PMS supports a network of over 175 interfaces, allowing hotels to connect with various technology providers, including online booking engines and payment gateways, enhancing operational efficiency and guest satisfaction. 3. User-Friendly Experience: With an intuitive interface and automated task management, the PMS simplifies operations and minimises manual efforts, reducing the need for on-site technical support. Through its dedication to customer success and its industry recognition, mycloud Hospitality continues to support hotels worldwide in navigating the ever-evolving hospitality market. The London Elizabeth Hotel’s adoption of this cloud-based solution is a testament to its commitment to providing exceptional guest experiences while optimising operational performance.

Choice Hotels International, one of the world’s largest hotel franchisors, is set to transform the landscape of extended stay accommodations with its new initiative, Lobby in a Box. This innovative modular design package, exclusive to Choice Hotels, enables hotel owners to convert public spaces-such as lobby dining areas-into multi-functional, revenue-generating hubs in as little as 120 days for its Suburban Studios and MainStay Suites brands. Delivered in a ready-to-assemble crate, Lobby in a Box provides a straightforward solution for hotel owners looking to meet the unique needs of long-staying guests. Given that these guests often prefer in-room dining thanks to the fully equipped kitchens available in extended stay properties, Lobby in a Box offers a versatile alternative for transforming traditional lobby dining spaces. It allows hoteliers to create new income opportunities by incorporating a marketplace with on-the-go food and beverage options, essential travel items, and more. Matt McElhare, Vice President and lead for extended stay brands at Choice Hotels, expressed pride in the company’s pioneering role in this segment: “As the demand for extended stay accommodations continues to exceed supply, solutions like Lobby in a Box and Kitchen in a Box help franchisees seize opportunities in a growing market while providing long-staying guests a superior, tailor-made experience. Our goal is to simplify the conversion process and help maximise hotel owners’ return on investment by equipping them with the tools to create spaces that are both functional and profitable.” The introduction of Lobby in a Box builds on the success of Kitchen in a Box, a turnkey solution that allows hotel owners to install fully equipped kitchens in guest rooms in as little as three to four months. With extended stay demand outpacing supply, these modular solutions are meeting an urgent need for fast, efficient hotel conversions, often with more accessible financing compared to new constructions due to the lower risk profile associated with repurposing existing properties. “Choice is known for its best-in-class conversion capabilities, and we’re taking it to the next level with Kitchen and Lobby in a Box,” stated Ron Burgett, Senior Vice President of Extended Stay Development at Choice Hotels. “Paired with unparalleled support from our dedicated team of over 70 extended stay experts, we are converting transient hotels into extended stay properties quickly and efficiently.” Since its launch in spring 2022, Kitchen in a Box has already been utilised in over 30 open hotels, with six more in the pipeline, three of which will also incorporate Lobby in a Box into their renovations. These proprietary design elements contribute to Choice Hotels’ rapid growth in the extended stay segment, positioning the company to celebrate its 500th extended stay property opening this year. The results are speaking for themselves. Rushi Vaidya, who successfully converted his transient hotel into a Suburban Studios extended stay property using Kitchen in a Box, reported a remarkable 43% increase in year-over-year revenue per available room (RevPAR) and a 10.2% improvement in guest satisfaction scores. “The quick conversion and expert support from Choice Hotels allowed us to transform our property efficiently, and the enhancements have paid off with significant gains in both revenue and guest satisfaction,” Vaidya remarked. Similarly, Nick Patel and Supan Shah, owners of the MainStay Suites in Columbus, OH, praised the new Lobby in a Box offering: “The design is modern, highly functional, and tailored to the unique needs of extended stay guests. Choice Hotels’ support and focus on innovation in this segment has been a key factor in our success.” With two established conversion-focused extended stay brands-economy-focused Suburban Studios and midscale MainStay Suites-Choice Hotels is poised to continue leading the charge in the extended stay market through innovative solutions that cater to both hotel owners and guests alike.

Wyndham Hotels & Resorts is taking its commitment to fostering diversity in hospitality to new heights with the launch of the Accelerator Circle, an initiative designed to support Black Owners and Lodging Developers (BOLD) and Women Own the Room franchisees. This program provides an exclusive network of peer-to-peer connections and expert mentorship aimed at helping diverse hoteliers fast-track hotel openings and optimise performance. The Accelerator Circle offers quarterly, small-group virtual meetups where participants can connect with existing Wyndham owners and industry experts to share knowledge and receive personalised guidance. From navigating the challenges of hotel ownership to learning strategies for maximising revenue, this initiative is designed to break down barriers that have historically hindered Black and women entrepreneurs from entering the industry. Galen Barrett, VP of Strategic Franchise Initiatives at Wyndham, highlighted the importance of community support: “Navigating hotel ownership isn’t easy, with many owners facing the same challenges over and over. Wyndham’s Accelerator Circle connects a dynamic community for Black and women entrepreneurs who haven’t always had the support of our industry. It’s a space for owners to exchange knowledge, learn from seasoned pros, and the expected result? A more diverse industry with a new wave of empowered, savvy owners.” This new platform builds on the success of BOLD and Women Own the Room, two Wyndham initiatives that have already resulted in over 90 hotel deals for Black and women hoteliers, with more than 20 properties now open. The Accelerator Circle is designed to take this progress further, creating a space where franchisees can gain insights on critical topics such as securing financing, renovations, operations, and more. Kicking off the first Accelerator Circle session this fall is Mimi Oliver, CEO of WaterWalk, who will lead a discussion on optimising relationships with franchisors. A trailblazer in the industry, Oliver has overseen the development of numerous hotels and raised over $100 million in equity for WaterWalk. Reflecting on her role, she said, “I’ve seen firsthand how valuable it is to have a circle of supporters to help navigate those difficulties and drive success. Accelerator Circle is one meaningful way I can give back to inspire future generations-especially those who might not see a clear path-to join our fantastic industry.” Future sessions will feature industry experts tackling topics like fundraising, construction, and staffing models, all with the aim of supporting a more inclusive and successful hotel ownership community. With this new initiative, Wyndham leverages its position as the world’s largest hotel franchisor to create an environment where Black and women hoteliers can thrive, making strides toward a more diverse and equitable future in the hospitality industry.

Dubai-based Lokalee, an AI-powered content platform for hotels and holiday homes, has announced a strategic partnership with MessageBox, a task management platform specialising in service operations and guest engagement. The collaboration aims to streamline the digital guest journey for customers of over 200 hotel brands across 20 countries. By integrating MessageBox’s task management and guest service capabilities into Lokalee’s platform, this partnership delivers a seamless, all-in-one solution for hotels and holiday homes. Guests can now access hotel facilities and easily request services like wake-up calls, late checkouts, housekeeping, and laundry through a unified interface. This integration not only enhances guest convenience but also optimises hotel operations, making service management more efficient. Samir Abi Frem, CEO of Advanced Digital Technology and Lokalee, expressed his enthusiasm for the partnership: “By teaming up with MessageBox, we’re significantly boosting the capabilities of our platform. This integration aligns with our goal to provide hotels with a single platform that combines both essential guest services and curated local experiences.” Lokalee’s platform, designed for short stays and hotels, centralises services and local activities, allowing guests to explore and book offerings directly. The platform supports global partners and Lokal Curators, who source unique local experiences, giving guests access to both in-house services and authentic destination activities. For hotels and holiday homes, the benefits go beyond streamlining operations. The partnership enables properties to offer a more personalised guest experience through preference analytics and enhanced connectivity with multiple guest service providers via Lokalee’s API integrations. Shabu Ans, Founder of MessageBox, echoed the excitement: “This partnership marks an important step forward in enhancing the digital guest experience for the hospitality industry. By integrating our services with Lokalee’s platform, hotels and holiday homes can offer a unified, streamlined solution for guest engagement and task management.” Together, Lokalee and MessageBox are redefining the guest experience, offering hotels an innovative solution that centralises guest services, enhances operational efficiency, and unlocks new revenue streams-all within one intuitive platform. The partnership positions both companies to further shape the future of digital engagement in the hospitality industry.

In a groundbreaking move for the luxury hospitality industry, dtcpay, a leading provider of digital payment solutions, has announced a strategic partnership with Capella Hotel Group. This collaboration allows guests at Capella Singapore and Patina Maldives, Fari Islands, to use Digital Payment Tokens (DPTs) such as Bitcoin (BTC), Ethereum (ETH), USD Coin (USDC), Tether (USDT), and WUSD (Worldwide USD) for booking rooms and paying for accommodation expenses. The partnership marks a significant step toward modernising the guest experience, with Capella Hotel Group becoming one of the first in the luxury hospitality sector to embrace digital assets as a payment option. Guests can now seamlessly use their preferred DPTs, enhancing convenience and streamlining the payment process. At Capella Singapore, visitors can pay simply by scanning a QR code on a dtcpay terminal, while guests at Patina Maldives, Fari Islands, can complete payments through a secure link, making the experience fast, easy, and transparent. dtcpay CEO and Co-Founder, Alice Liu expressed her excitement about the collaboration: “We are thrilled to partner with Capella Hotel Group, a true leader in luxury hospitality. By integrating Digital Payment Tokens, we are redefining the guest experience, offering tech-savvy travellers modern, faster payment methods. This partnership reflects our commitment to delivering innovative solutions that meet the needs of today’s consumers.” The move highlights Capella Hotel Group’s forward-thinking approach, as they continue to innovate and enhance their already exceptional service. By incorporating DPTs, the group is catering to a growing demographic of digital-savvy guests who appreciate the convenience and flexibility of cryptocurrency payments. This partnership is just the beginning, as dtcpay plans to expand its digital payment solutions to more properties within the Capella Hotel Group, offering cutting-edge payment methods to a wider range of luxury travellers. The integration of DPT payments represents an exciting new chapter for both dtcpay and Capella Hotel Group, solidifying their commitment to evolving with consumer trends and delivering unparalleled experiences.

In an exciting move to bolster its presence in the Benelux region, RoomRaccoon has announced the acquisition of Lobbi PMS, bringing over 300 hotels, hostels, and resorts under its management. This marks RoomRaccoon’s second acquisition within a year, further cementing its position as a leading player in the hotel management software market-all while remaining self-funded. Lobbi PMS, originally known as Mancloud and founded in 2014, is a reputable cloud-based property management system with a strong foothold in Belgium and the Netherlands. Headquartered in Ghent, Belgium, Lobbi’s established network of small to mid-sized independent properties made it an attractive acquisition for RoomRaccoon. Maartje Dieperink, CEO of RoomRaccoon, expressed enthusiasm about the new partnership: “We’re thrilled to welcome Lobbi PMS and its team of talented hotel tech experts into the RoomRaccoon family. This acquisition significantly expands our portfolio and strengthens our presence in the Benelux region, aligning perfectly with our mission to become the world’s leading hotel management software.” The acquisition adds over 300 properties to RoomRaccoon’s client base, with a majority being independent hoteliers-an area where RoomRaccoon thrives. These hoteliers will benefit from RoomRaccoon’s expanded suite of powerful features, including dynamic pricing, automated upselling, a fully integrated payment system, and a channel manager, among others. With RoomRaccoon’s seamless integration of tools and applications, Lobbi PMS users can look forward to a more streamlined and efficient workflow, eliminating the complexities of managing fragmented tech systems. For the Lobbi hoteliers, the transition promises enhanced support and faster product development, with RoomRaccoon committed to delivering greater value to its users. Dieperink added, “We’re not just expanding our portfolio-we’re also gaining invaluable expertise from the Lobbi team, which will make us even stronger as an organisation.” The acquisition also marks the opening of RoomRaccoon’s first office in Belgium, positioning the company to better serve its growing client base in the region. With nearly 1,000 hotels onboarded in the Benelux, the move represents a major milestone for RoomRaccoon in its journey toward market leadership. As RoomRaccoon continues its rapid growth, the company is eager to build even deeper relationships within the hospitality industry and provide its hoteliers with the tools they need to succeed.

Luxury chocolatier and cacao grower, Hotel Chocolat, known for its commitment to authenticity, originality, and ethics, has taken a significant step toward modernising its operations by adopting injixo, the cloud-based workforce management (WFM) application by InVision Software.  Since its founding in 2004, Hotel Chocolat has been renowned for its unique ‘tree-to-bar’ experience, spanning from its Rabot Estate cacao farm and hotel in Saint Lucia to its manufacturing facility in Cambridgeshire and a growing international presence. This integration with injixo marks another innovative move by the brand, which aims to enhance its operational efficiency while staying true to its core values. The decision to implement injixo comes at a time when the chocolatier was seeking to streamline its previously cumbersome staff scheduling processes. Samantha Hernandez, Resource Planner at Hotel Chocolat, shared her enthusiasm for the change: “Introducing a workforce management tool like injixo has been a game-changer. We’ve moved from manual scheduling to a data-driven system that’s not only more accurate but also allows us to dedicate more time to serving our customers and focusing on what we do best.”  injixo offers advanced scheduling capabilities that automatically tailor shifts, breaks, and task assignments based on employee skills and customer demand. This automation helps the company remain agile, especially during peak seasons or unexpected challenges like last-minute absences. In addition, injixo’s mobile access feature allows employees to easily check their schedules and manage time-off requests in real time, providing greater flexibility and satisfaction for the team. For Hotel Chocolat, which experiences fluctuations in seasonal demand, injixo will also optimise staffing, helping to reduce operational costs during quieter periods. Hernandez adds, “This new system empowers our team and allows us to focus on delivering the best experience for our customers.” Richard Saqladi, Regional Sales Director at InVision, expressed his excitement about the partnership: “We’re thrilled that Hotel Chocolat has chosen injixo to transform their workforce management. We look forward to working together and ensuring that this collaboration is as satisfying as their delightful chocolates.” This move signals a continued commitment from Hotel Chocolat to innovation and efficiency while maintaining their focus on providing exceptional experiences for their customers.

Social Hotels and Resorts has proudly recognised its partnership with IDS Next, praising their cutting-edge hospitality solutions for transforming hotel operations and helping bring their unique vision to life. This partnership comes at a pivotal moment as Social Hotels introduces Social Hotel, a chic, four-star retreat that redefines the guest experience in Dubai’s Tecom district. Formerly known as Byblos Hotel Tecom, the newly rebranded Social Hotel is gearing up for its much-anticipated grand debut, catering to the tastes and preferences of the dynamic Gen Z and millennial traveller. Located in the heart of Dubai, Social Hotel promises to deliver more than just a stay-it offers a vibrant, culturally immersive experience designed to resonate with the values of individuality, diversity, and inclusivity. As Asia’s largest hospitality software provider, IDS Next has built a solid reputation for over 35 years, powering more than 220 hotel chains, 300,000 rooms, and thousands of point-of-sale (POS) outlets and leisure centres in over 50 countries. Their award-winning, smart hospitality technology covers the full spectrum of hotel and resort operations, from guest check-ins to room reservations and guest requests, making them a trusted name in the industry. As Social Hotel prepares to open its doors, it is clear that the partnership with IDS Next is set to redefine not just the guest experience, but the very essence of hospitality. Together, they are paving the way for a new era in hotel management-one that embraces innovation, inclusivity, and a deep connection with the values of today’s travellers.

Kempinski Hotels has marked a major milestone in its commitment to sustainability with the launch of Responsible Meetings & Events by Kempinski, a groundbreaking initiative designed to empower event planners to reduce the environmental impact of their gatherings. Developed in collaboration with EarthCheck, the global leader in sustainability benchmarking for the hospitality and tourism industry, this program offers event organisers practical tools to meet increasing regulatory demands and rising expectations for environmentally responsible events. At the core of this initiative are two key tools: VenueCheck and EventCalculator. VenueCheck is a management system that provides planners with a sustainability checklist tailored to their event spaces, ensuring that every aspect of an event is as eco-friendly as possible. EventCalculator goes a step further by accurately estimating an event’s total carbon footprint-factoring in everything from energy consumption and water use to transportation and accommodation emissions. Barbara Muckermann, CEO of Kempinski Group, is excited about the program’s potential to transform the industry: “We are proud to work with EarthCheck, our long-term sustainability partner, to launch Responsible Meetings & Events by Kempinski across our collection of iconic hotels. By offering event planners the tools to calculate the environmental impact of their events, we are empowering them to make a positive difference.” With Kempinski as EarthCheck’s global launch partner, the luxury hotel brand has early access to these sustainability tools, allowing them to provide valuable input into their development. This partnership cements Kempinski’s leadership role in shaping a greener future for the hospitality industry, in line with the ambitious goals laid out in the company’s Environmental, Social & Governance (ESG) Report 2023. EarthCheck CEO, Stewart Moore highlighted the importance of this collaboration, especially given the growing regulatory pressure in Europe and the US. “VenueCheck allows all stakeholders-venues, planners, and delegates-to be mindful of their environmental impact and respond accordingly. In today’s world, people expect their events to be sustainable, and our tools help clients not only meet but exceed these expectations.” VenueCheck offers hotels a verified framework to assess and improve their sustainability practices. To participate, hotels must already hold EarthCheck certification, a standard that 43 Kempinski properties have achieved to date, with more in the pipeline. EventCalculator further supports planners by providing data-driven insights, breaking down an event’s carbon footprint into actionable categories such as energy, waste, transportation, and food consumption.  The tools adhere to international standards like ISO 20121 for Event Sustainability Management, ensuring that Kempinski’s clients are not only compliant with best practices but also positioned as leaders in sustainable event management. Verified hotels can proudly display EarthCheck’s Responsible Venue and Responsible Event logos, signalling their commitment to eco-friendly operations. Currently, 18 Kempinski hotels have achieved VenueCheck verification, with 12 more in progress. Kempinski aims to enrol all EarthCheck-certified properties into the program by 2025, further solidifying its dedication to a sustainable future. As the meetings and events industry continues to evolve, Kempinski and EarthCheck’s collaboration sets a new benchmark for what it means to plan and execute environmentally responsible events-meeting the growing demand for sustainability with innovation, leadership, and tangible results.

In a significant move to elevate guest service and streamline operations in the gaming sector, Agilysys, a leader in hospitality software solutions, has announced a range of new and enhanced offerings that promise to reduce staff workload and enhance the overall guest experience. These solutions will be showcased at the upcoming Global Gaming Expo (G2E) 2024, taking place from October 7th to 10th at The Venetian Expo in Las Vegas. At the heart of Agilysys’ new offerings is the Enhanced Agent Dashboard within its LMS Property Management System, designed to gamify upselling efforts. This interactive dashboard not only tracks upsell revenue by individual agents but also incentivizes employees, allowing properties to reward top performers for their efforts. This innovative approach aims to create a more engaging environment for staff and guests alike. Further enriching the guest experience, Agilysys has introduced Interactive eCoupon Capabilities in both the LMS and its Loyalty & Promotions platform. This feature allows properties to send personalised, automated coupons to guests upon check-in. These tailored offers can be based on various criteria, from guest address to player status, creating unique incentives. For instance, loyal casino players might receive exclusive discounts at upscale restaurants, while local guests could enjoy “locals only” deals at retail shops. This targeted approach not only fosters guest loyalty but also drives additional revenue for properties. Recognizing the importance of efficient service during peak times, Agilysys has also enhanced its Express Kiosk and Express Mobile solutions. With three new features that significantly reduce check-in times, these kiosks are revolutionising the guest experience. A recent implementation at a 3,600-room casino hotel revealed that 75% of guests opted for kiosk check-in, drastically reducing wait times and staff stress. New integrations, such as the CLEAR identity verification service, expedite the check-in process further, ensuring a seamless arrival experience for guests. The Agilysys Guest App has also been upgraded to better serve casino and gaming hotel guests. This all-in-one mobile app, tailored to each property’s brand, allows guests to book rooms, make dining reservations, and access digital key features while enjoying a personalised experience that reflects their gaming status. In the back office, Agilysys’ guestsense.ai technology is set to transform the invoicing process within its SWS inventory and procurement system. By automating invoicing and enhancing verification accuracy, properties can streamline the invoice-to-payment workflow, allowing for greater operational efficiency. Agilysys’ commitment to leveraging AI extends to the Upsell Engine and spa operations. By utilising gaming variables and player status, the system can dynamically optimise room upgrade offers and spa reservations, ensuring guests receive the most relevant and appealing options. Kevin Hibbs, Senior Director of Product Management at Agilysys, emphasised the significance of these innovations: “These solutions reflect our dedication to delivering cutting-edge technology that meets the unique needs of casino and gaming properties. Our goal is to empower these establishments to maximise revenue while providing exceptional experiences for both staff and guests.” Early adopters of these solutions have reported substantial improvements in guest satisfaction. By reducing check-in wait times from as long as three hours to under 30 minutes, and cutting down check-in time from six minutes with an agent to just four minutes at kiosks, properties are enabling guests to access gaming floors and amenities more quickly. With these innovative solutions, Agilysys is poised to redefine guest service in the gaming industry, setting a new standard for operational efficiency and satisfaction.

Marriott International has announced the establishment of its first global capability centre (GCC) in Hyderabad, India, marking a significant expansion of its technology team. The new Marriott Tech Accelerator aims to harness Hyderabad’s wealth of tech talent to bolster the company’s tech infrastructure, engineering capacity, next-gen solutions, and security capabilities across its operations in 141 countries and territories. “We chose Hyderabad for the Marriott Tech Accelerator because it boasts world-class talent and a strong reputation as a leading IT hub,” said Drew Pinto, Executive Vice President and Chief Revenue & Technology Officer at Marriott International. “We’re excited to collaborate closely with the Telangana government and expand our top-tier technology workforce here.” Shri Duddila Sridhar Babu, Telangana’s Minister of Information Technology, Electronics, Communications, and Industries, expressed pride in the state’s emergence as a global tech leader, noting the presence of over 200 GCCs driving business transformation. “With a talent pool of over one million GCC-ready tech professionals, including 350,000 AI and chip designers, Telangana is becoming a global hub for AI, Data Science, and IIoT,” he stated. “We are grateful to Marriott International for selecting our state for their tech centre, which further solidifies our position as a technology leader.” This new initiative builds upon Marriott’s 25-year history in India, which began with the opening of the Goa Marriott Resort and Spa in 1999. The company recently celebrated its 150th hotel in India, the Marriott Katra Resort and Spa, and plans to significantly expand its footprint in the country. As of October 2024, Marriott operates around 29,000 rooms across 17 brands in India, with plans to increase that number to over 42,000 rooms in the coming years. “We take immense pride in our 25 years of operations in India,” said Ranju Alex, Area Vice President, South Asia, Marriott International. “As we celebrate this milestone, we remain dedicated to growth in the region, with over 80 properties currently in the development pipeline.” The Marriott Tech Accelerator is set to open its doors in early 2025, supported by ANSR, a leader in establishing and operating GCCs for global enterprises. With this new venture, Marriott aims to leverage cutting-edge technology to enhance its services, ultimately delivering an even better experience for guests worldwide.