Trengo, the AI-powered omnichannel communication platform, has unveiled a game-changing solution for independent hotels and hospitality providers a unified guest inbox fully integrated with Apaleo. 

By merging messages from WhatsApp, email, OTA platforms, live chat, SMS, and social media, Trengo offers hotel staff one streamlined command centre for all guest conversations.

The platform leverages real-time data from Apaleo to instantly identify guests the moment they make contact. Key information like name, language preference, nationality, stay details, and past bookings is displayed alongside the message—arming frontline teams with the tools to respond swiftly and personally.

Speed, Simplicity, Satisfaction 

Trengo is built for the fast-paced hospitality industry, where seamless service is non-negotiable. By eliminating the need to toggle between tabs or systems, the solution boosts operational speed and ensures tailored interactions, leading to better guest experiences and higher satisfaction scores.

“Our mission is to help hotels deliver five-star service without the five-tool hassle,” said a Trengo spokesperson. “With Apaleo integration and powerful AI, we’re helping teams stay responsive and relevant at every touchpoint.”

Smarter Support with Built-In AI 

Trengo packs a suite of intelligent tools including AI-assisted replies, instant translation in 26 languages, automated tagging, summarisation, and AI Journeys to handle FAQs, ensuring that inboxes stay organised and response times stay low.

Designed for Growth and Efficiency 

The platform’s real-time analytics give hotels insight into performance, guest trends, and channel engagement. From capturing leads 24/7 to managing peak-season traffic without dropping the ball, Trengo’s blend of automation and context-aware communication enables hotels to scale guest service with confidence.

Flexible Pricing for Properties of Every Size

• Boost Plan: Best for properties under 100 bookings/month (€349/month, 10 users, 500 conversations, 50 AI replies)
• Pro Plan: Suited for higher-volume hotels with over 100 bookings/month (€599/month) Both include a 7-day free trial and discounts for annual subscriptions.

From a single inbox to smart guest recognition, Trengo is redefining what efficient, personalised hotel communication looks like in the AI era, letting hotel teams focus less on admin, and more on unforgettable guest moments.