Bookboost, the leading hospitality CRM platform, has unveiled its latest innovation-a new ‘Unified Inbox’ powered by AI and enhanced with an email ticketing system. This cutting-edge solution is designed to streamline guest communication, provide insightful data, and boost operational efficiency for hotel teams.
Developed in collaboration with hoteliers, the Unified Inbox addresses some of the hospitality industry’s biggest challenges, such as managing communication across multiple platforms, lack of visibility and control over guest messages, and time-consuming manual tasks.
“Our new Unified Inbox aims to enhance staff organisation and team collaboration for hotel groups,” said Willem Rabsztyn, CEO of Bookboost. “What sets this Unified Inbox apart is its access to a vast range of guest data-over 300 fields, not just basic details like name or email. With our CRM and CDP integrations, hotel teams can engage in highly personalised, data-driven interactions with guests. And thanks to AI and automation, teams save time while elevating their service quality.”
The platform introduces a suite of features designed to simplify hotel operations and promote teamwork. Powered by automation and AI, the Unified Inbox fosters more efficient communication and ensures positive guest experiences at every touchpoint.
Key features of the Unified Inbox include:
Complete Guest Profiles: Hotels can now have a 360-degree view of their guests, including a full history of interactions, making it easier to anticipate needs and personalise services.
Effortless Team Collaboration: Hotel staff can assign messages to the right team members, track tasks, and quickly search guest conversations by reservation number or content, ensuring smooth internal communication.
New Ticketing System: All guest conversations are categorised by channel, with each assigned a ticket for easy tracking. A transparent lifecycle and detailed logs ensure nothing slips through the cracks.
Automation to Optimise Workload: Features such as automatic ticket escalation, quick replies, and a hospitality GPT powered by hotel reservation data streamline tasks and reduce staff workload.
Open API for Messaging: The platform’s open API allows seamless integration with Bookboost’s chatbot or any third-party chatbot, aligning with the hotel’s existing workflows.
With this Unified Inbox, Bookboost is continuing its mission to promote genuine engagement between hotels and their guests. The platform’s combination of automation and AI delivers personalised, timely communication, ensuring that each guest enjoys a seamless and tailored experience from booking to checkout.
The launch of the Unified Inbox promises to be a game-changer for hotels, helping them improve guest satisfaction, boost efficiency, and foster stronger team collaboration. As Rabsztyn noted, “We’re giving hoteliers the tools to enhance service while making their jobs easier, all in one place.”
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