Gustaffo Digital Service GmbH has announced a strategic partnership with IntiCo Corp, a leader in Artificial Intelligence and omnichannel technology. This collaboration is set to transform hotel reservation management, enhancing guest interactions and boosting conversion rates through the integration of advanced AI and omnichannel communication tools.
In an era where the hospitality industry is rapidly evolving, the need for hyper-personalised and seamless guest experiences is more critical than ever. Recognising this shift, Gustaffo and IntiCo are launching OpenCX*, an AI-driven omnichannel platform that will be integrated into Gustaffo’s Reservation Management System. This powerful new tool is designed to help hoteliers optimise their reservation processes, improve guest satisfaction, and ultimately drive more bookings.
Key Features of the Partnership Include:
AI-Powered Chatbot Integration: The OpenCX platform will introduce an AI-powered chatbot capable of engaging with customers across multiple channels, including hotel websites, social media, and mobile apps. This chatbot will provide instant responses and personalised offers, tailored to each guest’s unique preferences.
Seamless Transition to Human Agents: In situations where the AI chatbot cannot fully meet a guest’s needs, the system will seamlessly transfer the conversation to a live agent. This ensures that guests receive the personalised assistance they require, without any interruption in service.
Boosting Conversion Rates: By blending AI efficiency with human expertise, the partnership aims to significantly enhance conversion rates, helping hotels maximise their revenue potential while delivering exceptional customer experiences.
“We are thrilled to partner with IntiCo to bring a new level of innovation to reservation management,” said Eni Sinanaj, CEO of Gustaffo Digital Service GmbH. “In today’s fast-paced hospitality environment, providing quick, accurate, and personalised service is essential. By integrating Intico’s advanced AI technology into our system, we’re not only improving operational efficiency but also enhancing the overall guest experience. This partnership represents a major step forward in our mission to revolutionise the hospitality industry.”
Echoing this sentiment, Oscar Gomez, CEO of IntiCo, stated, “We are excited to work with Gustaffo Digital Service GmbH to bring our AI and omnichannel expertise to the forefront of the hospitality industry. This partnership will enable us to showcase the power of OpenCX in delivering meaningful, personalised interactions at scale, and we are confident that this collaboration will set a new standard for reservation management in hotels worldwide.”
As the hospitality industry continues to demand more sophisticated and personalised services, this partnership between Gustaffo and IntiCo marks a significant advancement in how hotels manage reservations and interact with guests, setting a new benchmark for the industry.
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