Duxton Hotel Perth, a prestigious five-star property in Western Australia, has announced a significant step forward in its digital transformation by partnering with Shiji, a global leader in hospitality technology. The hotel has chosen the Shiji Enterprise Platform PMS (Property Management System) to elevate its guest experience and optimise operations-just as it wraps up an extensive $2 million refurbishment.
The transformation at Duxton Hotel Perth isn’t just about upgrades; it’s about a commitment to luxury, sustainability, and supporting the local community. All enhancements, including top-of-the-line audio-visual systems and the fastest Wi-Fi in Western Australia, were sourced exclusively from Western Australian businesses. The hotel’s new offerings include stunning Club Rooms, a modernised Club Lounge, an expanded Presidential Suite with sweeping Swan River views, and seven tailored function spaces. Each new feature underscores the hotel’s dedication to creating an exceptional guest experience.
After evaluating numerous cloud-based PMS solutions, Duxton Hotel Perth selected Shiji’s platform for its robust, forward-thinking features and Shiji’s track record of innovation and support. The hotel’s decision was driven by its desire to transition to a paperless system and find a technology partner that could address operational challenges that their previous provider had struggled to meet. “We realised the importance of a technology partner that truly understands our needs,” said Riaz Mahmood, Managing Director at Duxton Hotel Perth. “Shiji welcomed us with a platform that not only enhances our efficiency but also elevates our guest service capabilities. Their real-time reporting and advanced data analytics have made it easier to make informed decisions, helping us deliver a seamless, personalised experience to our guests.”
In addition to Shiji PMS, the hotel has adopted a suite of integrated systems, including Infrasys POS, Global Blue Payment, and Shiji Digital Dine. These tools enable Duxton Hotel Perth to streamline operations and personalise the guest experience, from mobile check-in and check-out to in-room dining requests. By uniting these technologies, Duxton has created a fully digital, guest-centric experience that aligns with the expectations of today’s tech-savvy travellers.
Nikkie Singh, Senior Vice President of APAC & Middle East at Shiji, echoed the sentiment of excitement around the partnership. “We are thrilled to support Duxton Hotel Perth, a beacon of luxury hospitality in Western Australia,” she said. “Their decision to work with us reflects the strength of our platform and the service excellence we strive to deliver. It’s a privilege to support their digital journey and help them reach new heights of guest satisfaction.”
With its fresh renovations and a powerful, tech-driven approach to hospitality, Duxton Hotel Perth is set to enhance its reputation as a premier choice for business and leisure travellers alike. Located in the heart of Perth’s bustling CBD, the 304-room hotel, featuring spaces from Deluxe Rooms to luxurious Suites, is now well-equipped to provide a digitally optimised, seamless experience, ensuring guests enjoy the height of personalised service. Through this partnership with Shiji, Duxton Hotel Perth is redefining what it means to deliver luxury in the modern age.
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