The Middle East’s First Hotel Guest Experience Forum – A Recap

The Middle East’s first Hotel Guest Experience Forum, held at Fairmont The Palm, Dubai, on 4th June 2025, brought together over 80 hoteliers, technology innovators, and consultants for a day of insightful discussions and high-impact networking.

The event was warmly received by both attending hoteliers and sponsors, generating enthusiasm for its niche content and focused approach to enhancing the guest experience. With an emphasis on innovation, personalisation, loyalty and service excellence, the Forum provided a valuable platform for industry leaders to share ideas and shape the future of hotel guest experience.

Post Event Lucky Draw Winners Announcement

As a surprise gesture of appreciation, we’re delighted to announce the five distinguished attendees selected through our lucky draw, recognising their valuable contribution to this impactful event.

The winners have been informed and featured on our LinkedIn page.

🎉 Congratulations to:

• Samira Shihabi, Director of Marketing, JA Resorts & Hotels
• Nisar Ahmed, Director of Revenue, Movenpick Grand Al Bustan
• Leah V. Bolanos, QA and EHS Manager, Hospitality Management Holding
• Elida Tjonndal, Corporate Commercial Director, Aldar Hospitality
• Maitham Marzooq, Sales Manager MEA, Shiji Group

Special Thanks to Our Sponsors

We extend our heartfelt thanks to our sponsors — Agilysys, Hoteza, Roomio, Shiji Group, CADD Emirates and Bookboost for their invaluable support in making this event a great success.