SuitePad, the leading provider of in-room tablets for the hotel industry, has announced the launch of its latest innovation, the ‘Guest Journey Push’ feature. This new tool, now available on the SuitePad admin panel, allows hotels to automatically deliver timely and relevant information, offers, and updates directly to guests through their in-room tablets. The introduction of this feature marks a significant step forward in how hotels communicate with their guests, offering a more personalised and seamless experience.
SuitePad has long been at the forefront of digital guest communication, with its award-winning in-room tablets combining a digital guest directory, booking tool, hotel phone, remote control, and more into a single, user-friendly device. With over 1,000 clients worldwide, SuitePad continues to transform the guest experience, driving increased revenue for hotels and streamlining operations.
The new Guest Journey Push feature allows hotels to send push messages to their SuitePads at any time, targeting either all guests or specific groups based on data from the Property Management System (PMS). This includes criteria like check-in/check-out dates or rate codes. Guests are notified of new messages when their tablet lights up, and they can easily access these messages later through an envelope icon in the upper right corner of the tablet.
One of the standout capabilities of the Guest Journey Push is its application across hotel groups. For hotels that are part of a chain equipped with SuitePads, messages can be sent across multiple properties simultaneously. This central management of promotions and information enhances the value of SuitePad for hotel chains, offering a cohesive communication strategy across all their locations.
By leveraging guest data, hotels can create unique, engaging interactions tailored to each guest’s preferences, optimising communication and boosting overall satisfaction. Whether guiding guests to explore hotel amenities, book spa appointments, or discover local attractions, the ‘Guest Journey Push’ ensures guests stay connected to everything the hotel has to offer.
The rollout of this feature underscores SuitePad’s commitment to enhancing the guest experience and supporting hotels in their mission to provide exceptional service. As the hotel industry continues to evolve, tools like the ‘Guest Journey Push’ are set to play a crucial role in shaping the future of guest communication.
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