Sabre Hospitality has unveiled major advancements in SynXis Concierge.AI, integrating its capabilities into the SynXis Booking Engine to boost conversions, streamline service, and enhance guest interactions.
Transforming Hotel Operations with AI
This integration ensures intelligent, instant responses across website, email, social platforms, and voice, managed from a unified inbox that offers powerful insights to improve engagement and efficiency. Hotels can configure the solution at chain, brand, or property level, ensuring brand consistency and control.
Key Features of SynXis Concierge.AI
- Booking Agent – AI chatbot embedded in SynXis Booking Engine, assisting with room suggestions, FAQs, and local recommendations in 50+ languages to increase conversions and reduce booking abandonment.
- Email Automation – Uses generative AI to process travel-related emails, extract key details, and generate personalised offers, reducing staff workload and improving response speed.
- Social Connect – Enables AI-powered guest engagement via Facebook, Instagram, Messenger, and WhatsApp Business, streamlining communications within one unified inbox.
- Voice Connect – AI phone integration offering 24/7 support for inquiries and bookings, enhancing service efficiency through instant voice interactions.
Industry Leaders on the Innovation
Scott Wilson, President of Sabre Hospitality, stated: “We are expanding AI into new areas to empower hoteliers and improve the guest experience. This integration ensures a seamless and elevated journey from booking to stay.”
Sean Seah, SVP at Langham Hospitality Group, added: “Sabre’s AI-driven solutions enhance multilingual communication, preserving our commitment to intuitive, personalised guest service.”
Driving Efficiency & Personalisation in Hospitality
By combining automation with personalisation, SynXis Concierge.AI enables hoteliers to scale operations without compromising guest engagement, offering:
- Optimised service delivery.
- Efficient AI-driven guest interactions.
- Improved booking and retention rates.
Setting a New Standard in AI-Enhanced Travel
With the industry moving toward greater automation and personalisation, SynXis Concierge.AI represents a major leap in hotel technology, ensuring hotels stay ahead with smarter, guest-centric solutions.
Subscribe to our newsletter below