Sojern, a leading digital marketing platform for hospitality, and HotelKey, a next-generation Property Management System (PMS) provider, have launched a real-time guest feedback integration, enabling hotels to capture and act on guest insights instantly.
Transforming Guest Experience Technology
This native feature, embedded directly into HotelKey’s PMS, allows hotels to:
- Collect real-time in-stay guest feedback, moving beyond post-stay surveys.
- Respond instantly to guest issues with AI-powered engagement tools.
- Streamline operations, enhancing efficiency and boosting guest satisfaction.
Baskar Manivannan, VP of Guest Engagement at Sojern, shared: “Together with HotelKey, we’re not just improving the guest experience we’re enabling hotels to act on insights in real time, ensuring seamless experiences and stronger returns.”
A Shift Toward Proactive Guest Engagement
Currently being deployed across properties, including those under HotelKey’s portfolio of 16,000+ hotels worldwide, this integration:
- Surfaces guest feedback directly within the PMS, allowing immediate service adjustments.
- Enhances operational efficiency, reducing friction for hotel staff and improving response times.
- Supports both branded and independent hotels, ensuring widespread adoption.
Industry Leaders on the Partnership
Sharee Brell, SVP of Technology at Red Roof, commented: “Integrating HotelKey with Sojern will drive better service and elevate the guest experience, offering real-time connectivity and smart technology solutions.”
Fareed Ahmad, CEO of HotelKey, added: “This integration aligns with our commitment to industry-first innovations, empowering hoteliers with tools that drive operational excellence and guest satisfaction.”
Setting a New Standard for Guest Feedback
With AI-driven responses, instant engagement, and timely alerts, this market-leading partnership redefines how hotels interact with guests, ensuring proactive, personalised service and optimised hotel operations.
This cutting-edge integration marks a new era for hospitality technology, reinforcing Sojern and HotelKey’s leadership in modern guest engagement.