In an exciting development for the hospitality industry, Crave Interactive, a leading provider of hotel technology, has announced the debut of its innovative Crave AI solution at the renowned Jade Mountain Resort in St. Lucia. This strategic partnership blends the resort’s iconic personalised service with cutting-edge artificial intelligence, setting a new benchmark for luxury hospitality.
Crave AI introduces a 24/7 multilingual guest support system, accessible through voice, text, web, mobile apps, in-room tablets, and interactive kiosks. What makes this platform truly remarkable is its AI Display Window, offering guests an immersive experience that goes far beyond basic chatbot interactions. Guests can seamlessly access resort services, explore multimedia content, and even make reservations in real time.
Samuel Gumbs, Information Technology Manager at Jade Mountain, shared his excitement: “At Jade Mountain, delivering extraordinary guest experiences has always been our hallmark. With Crave AI, we can now provide that same level of attentiveness round the clock. Its multilingual capabilities and exceptional accuracy make it an ideal solution for our international guests.”
The choice of Jade Mountain as the launch partner was no coincidence. Known for its fine dining, world-class spa services, and personalised butler offerings, the resort epitomises luxury hospitality. Crave AI integrates seamlessly into these existing services, complementing the human touch that Jade Mountain’s team is celebrated for.
Months of development and rigorous testing have culminated in Crave AI achieving a remarkable 92% accuracy rate in handling guest queries. For the remaining complex cases, a streamlined escalation process ensures staff can step in to add a personal touch.
Andrew Cindrew, Chief Operating Officer at Crave Interactive, explained the philosophy behind the platform: “Crave AI isn’t about replacing human interaction-it’s about enhancing it. Our AI Display Window creates meaningful guest experiences, allowing them to explore services, book experiences, and make secure transactions, all in one seamless interface.”
Key Features of Crave AI:
Customised AI Instances: Tailored to each hotel’s unique offerings.
Seamless Integration: Works effortlessly with existing booking and service systems.
Multilingual Support: Ensures every guest feels at home, no matter their language.
Secure Order Processing: Protecting guests’ data while offering convenience.
Video Call and Telephony: Allowing instant connection with staff when needed.
Early results from the Jade Mountain deployment suggest that Crave AI is already raising the bar. Guests have praised its intuitive functionality, while the resort’s staff appreciate the way it frees up time to focus on creating memorable moments. The launch marks the first step in Crave Interactive’s plans to bring this transformative technology to more luxury hotels worldwide, promising a future where technology and human service harmoniously combine to redefine guest expectations.
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