In a move set to revolutionise how hoteliers manage guest satisfaction, mycloud Hospitality, the all-in-one cloud-based hotel property management solution, has announced its latest integration with Rannkly, a leading review management platform. This partnership combines the comprehensive features of mycloud’s property management system (PMS) with Rannkly’s advanced technology for managing online reviews, offering hoteliers a streamlined tool for overseeing guest feedback and boosting their online reputation.
With the integration of Rannkly, mycloud users can now monitor, assess, and respond to guest reviews in real-time, all within the same interface. Rannkly collects reviews from top platforms such as Google, TripAdvisor, and Booking.com, making it easier for hoteliers to stay on top of guest sentiment. The seamless integration empowers hotels to address guest concerns swiftly, fostering stronger relationships and improving guest satisfaction.
Rannkly’s review management system doesn’t just focus on gathering feedback. It also provides comprehensive analytics to help hoteliers measure sentiment, identify areas for improvement, and gain valuable insights into guest preferences. Key features include automated alerts for negative reviews, pre-set responses to save time, and the ability to analyse competitor reviews for a more well-rounded approach to guest satisfaction.
Deepak Chauhan, Vice President of mycloud Hospitality, highlighted the importance of this partnership: “We’re thrilled to integrate Rannkly into our system, giving our customers the tools they need to manage their online reputation effectively. In today’s digital-first world, reviews can make or break a hotel’s success, and this integration helps turn guest feedback into actionable strategies that not only enhance the guest experience but also contribute to long-term growth.”
Shobhit Singh, Co-founder & CTO of Rannkly, emphasised the growing influence of guest reviews on travel decisions: “Today’s travellers heavily rely on user reviews before booking their stay. With this integration, mycloud users can efficiently manage their reviews and turn guest feedback into operational insights. This ensures they not only meet but exceed guest expectations, staying competitive in a crowded market.”
mycloud PMS, known for its intuitive cloud-based design, already supports over 40 countries and boasts more than 200 system interfaces. The system’s easy setup, which takes less than four hours, and its integration with powerful data tools like Power BI, make it one of the most user-friendly solutions for hotels looking to enhance operations and make data-driven decisions.
This latest partnership with Rannkly underscores mycloud’s ongoing commitment to equipping hoteliers with innovative tools to simplify operations, improve guest satisfaction, and stay ahead in the competitive hospitality landscape. The integration is now available to all mycloud Hospitality users.
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