Holiday Extras, a leader in travel extras such as airport parking, hotels, and lounges, has transformed its payment processes with the help of Checkout.com, a global digital payment solutions provider. The integration of virtual card technology has streamlined their operations, leading to improved automation, efficiency, and significant financial benefits.
Serving over 11 million travellers annually, Holiday Extras faced operational challenges in managing payments to its network of hotels, hospitality partners, and airlines. Previously, their payment system relied on manual bank wire transfers to confirm bookings and settle payments-an outdated process prone to delays and inefficiencies.
The adoption of Checkout.com’s virtual card issuing platform has revolutionised these operations. Now, payments are automated, reducing manual workload by more than 12.5 hours per week and minimising human error. The virtual cards also bring added security, as they can be locked to specific Merchant Category Codes (MCCs), cutting down on declined transactions and boosting both customer and partner satisfaction.
“Partnering with Checkout.com has been a game changer for us,” says Michelle Taylor, Account Payable Team Leader at Holiday Extras. “The integration of virtual cards has not only made our payment processes more efficient, but it’s also strengthened security. We’re eager to continue expanding this solution, improving the experience for both our partners and customers.”
Checkout.com’s virtual card platform is also part of the Mastercard Wholesale Program, providing Holiday Extras with increased flexibility in handling partner payments. These cards simplify cost structures and offer multi-currency options, which are essential for the global nature of their business.
Antoine Nougué, Chief Revenue Officer at Checkout.com, highlighted the significance of the collaboration: “Our goal at Checkout.com is to empower businesses with innovative payment solutions that drive growth. We’re delighted to see the success Holiday Extras has experienced, with streamlined operations and enhanced payment security. This partnership helps them deliver a seamless booking experience to customers, every step of the way.”
With automation now at the heart of their payment system, Holiday Extras is well-positioned to continue offering a smooth and secure experience to both customers and partners.
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