In a move that highlights the growing shift towards mobile-first dining experiences, Lore Group has partnered with IRIS to introduce a streamlined, digital ordering platform across its luxury hotels. This collaboration has already gone live in four renowned properties—One Hundred Shoreditch London, Sea Containers London, Kimpton De Witt Amsterdam, and Lyle Washington DC—allowing guests to enjoy a consistent, tech-enhanced dining experience from the convenience of their mobile devices.
The new system, powered by IRIS, delivers an enriched ordering experience, accessible via QR codes. Guests can easily browse digital menus, place orders, and make payments without the need to download any additional apps. With multilingual functionality, the platform caters to an international audience, ensuring that guests can view the menus in their preferred language. Orders are sent directly to the kitchen through integrated POS systems, ensuring quicker service, reduced wait times, and improved order accuracy.
Marcus Bird from IRIS praised the speed and efficiency of the rollout: “Going live at Sea Containers in just days, not weeks, showcased incredible teamwork from both sides. The platform we’ve deployed will not only meet current operational and guest needs but is also equipped to grow with future demands. We’re excited about what this partnership will achieve, including boosting revenue and saving valuable resources.”
Gavin Allison, Global Head of IT at Lore Group, highlighted the increasing guest demand for mobile ordering: “There has been a noticeable shift—guests appreciate the control and flexibility that mobile ordering provides. They can choose what they want, when they want it, and how they pay, which enhances their overall stay. We’re excited to expand IRIS throughout more outlets in our hotels to maximise revenue even further.”
With IRIS’s mobile ordering system, Lore Group is set to elevate its F&B operations, providing an innovative, efficient service that matches the luxury and convenience guests expect from their stay. This partnership is poised to deliver not only exceptional guest experiences but also substantial revenue growth for the hotel group.
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