Located along the serene banks of the Ping River, the five-star RatiLanna Riverside Spa Resort has become a sorted destination in Northern Thailand, offering 107 elegant rooms and suites, relaxing spa experiences, riverside dining, and locally inspired cultural touches. But as its guest demand grew across various booking platforms, so did the complexity of managing rates and availability online.
To address this, the resort adopted the STAAH Channel Manager, a move that has significantly improved its distribution efficiency, reduced manual tasks, and strengthened its presence across major Online Travel Agencies (OTAs).
From Manual Challenges to Seamless Control
RatiLanna’s team faced an increasingly common issue: updating rates and availability manually across multiple platforms led to wasted time, booking inconsistencies, and the risk of overbookings.
“We needed a smarter, more scalable solution that reflected how the industry was moving,” said a resort spokesperson.
The shift to STAAH’s user-friendly, real-time channel management platform helped the team automate updates across OTAs from a single, intuitive dashboard, removing stress and boosting accuracy.
Tangible Results Across Operations
Since implementation, RatiLanna has seen:
- Streamlined operations across distribution channels
- Fewer errors and manual updates
- Improved OTA performance, driven by live inventory and rate accuracy
- Greater visibility and control in the digital marketplace
Even without using STAAH’s booking engine yet, the property has gained notable performance improvements through the channel manager alone, and is now exploring further tech upgrades to enhance its direct bookings.
A Tech Partner Built for Growth
Beyond software, RatiLanna highlights STAAH’s responsive support team and flexible integration as key differentiators. As the hospitality landscape evolves rapidly, having a reliable tech partner has proven vital.
Now, with a modern digital infrastructure in place, RatiLanna is not only continuing to deliver an authentic Thai luxury experience, it’s doing so with agility and confidence powered by STAAH.
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