BWH Hotels has announced a strategic partnership with Mews, the cutting-edge hospitality cloud platform, marking a significant step forward in streamlining operations and enhancing guest satisfaction. The agreement certifies Mews as a Property Management System (PMS) provider for BWH Hotels, giving its European properties access to one of the industry’s most innovative hospitality technologies.
Ron Pohl, President of WorldHotels and International Operations at BWH Hotels, highlighted the alignment between the two brands: “Our collaboration with Mews reflects BWH’s unwavering commitment to delivering exceptional guest experiences. Mews’ cloud-native platform offers the flexibility and scalability we need, allowing our European properties to seamlessly integrate with existing systems while staying ahead of the curve in terms of technology and operational efficiency.”
A New Era of Hospitality Efficiency
Mews brings a suite of powerful tools to BWH, aimed at simplifying property management from guest check-in to backend operations. By automating many routine tasks and offering features like online check-in and a virtual concierge, Mews helps to create a smoother, more personalised guest experience. The platform’s ability to integrate with BWH’s existing systems ensures that hotels can modernise without disrupting daily operations.
The partnership is a natural fit for BWH, which chose Mews due to its excellent track record of customer support and its ability to enhance guest loyalty. With Mews, BWH is poised to take its guest engagement to the next level, offering tailored experiences that build stronger connections and increase brand loyalty.
A Seamless Transition to Innovation
Matt Welle, CEO of Mews, expressed excitement about the new partnership: “We’re thrilled to team up with BWH Hotels. The collaborative spirit of both our teams has laid a solid foundation for success, and we look forward to pushing the boundaries of innovation and operational excellence together. Our goal is to deliver truly remarkable experiences for all BWH guests.”
The rollout of Mews has already been successfully implemented in several BWH properties, including the Best Western Princess Hotel, the Best Western Hôtel Lakmi Nice, and the Best Western Plus Hôtel Isidore. The transition has been smooth, thanks to careful planning and coordination between both teams, ensuring that the guest experience remains at the heart of the project.
With Mews now on board, BWH Hotels is well-positioned to elevate its operational capabilities while continuing its long-standing tradition of hospitality excellence. The partnership is expected to further cement BWH’s reputation as a leader in delivering innovative, guest-centric solutions in the hotel industry.
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