In a groundbreaking development for the hospitality industry, Holoconnects, a leading provider of 3D holographic solutions, has partnered with Mews, a cloud-native hospitality management platform, and CIC Hospitality, a prominent hotel operator in the Nordics, to unveil an AI-powered holographic front desk avatar. This innovative solution, developed in collaboration with RAVATAR, combines cutting-edge AI and holographic technology to deliver lifelike, real-time interactions with hotel guests.
A Seamless Blend of Innovation and Hospitality
The holographic avatar, hosted within Holoconnects’ Holobox, offers a high-resolution 4K, lifesize 3D representation of a CIC Hospitality employee. Guests can check in, check out, generate room keys, make dinner or spa reservations, and even book additional rooms by interacting with the avatar.
Powered by the RAVATAR AI Avatar Platform, the avatar engages in natural, human-like conversations, offering a seamless experience. For more complex inquiries, guests can be connected live to a CIC Hospitality employee in Oslo, ensuring personalised service at every step.
By integrating with Mews’ advanced hotel management system, the avatar automates administrative tasks such as bookings and check-ins. This allows hotel staff to focus on delivering bespoke experiences, further enhancing guest satisfaction.
Industry Leaders on the Cutting Edge of Technology
The launch reflects a shared vision of innovation:
Matthias Tanski, CEO of CIC Hospitality, stated, “This launch underscores CIC Hospitality’s commitment to leveraging innovative technology to transform guest experiences. We are thrilled to explore how this holographic avatar can reshape hospitality.”
André Smith, CEO of Holoconnects, highlighted the potential impact: “This is a transformative step forward for the hospitality sector. It’s not just about convenience; it’s about elevating guest satisfaction.”
Matt Welle, CEO of Mews, remarked, “We are dedicated to solutions that create remarkable guest experiences. This collaboration with Holoconnects is already freeing up staff to focus on personalising guest stays.”
Ruslan Synytskyy, CEO of RAVATAR, added, “Bringing lifelike avatars into real-world hotel settings sets a new benchmark for service innovation.”
A Future Driven by Feedback and Refinement
The launch at Aiden by Best Western Lolland is just the beginning. Feedback from guests and industry professionals will drive improvements, with a focus on expanding features, reducing response times, and enhancing user experiences.
Holoconnects’ broader portfolio, including the Holobox Mini and Hologrid, has applications across multiple industries, from travel to healthcare and retail. This first deployment in hospitality marks a bold step towards integrating immersive, interactive technologies into everyday experiences.
Transforming Hospitality, One Hologram at a Time
The AI-powered holographic front desk avatar redefines guest interactions, blending the convenience of automation with the warmth of personalised service. As CIC Hospitality, Holoconnects, Mews, and RAVATAR continue to innovate, the hospitality landscape is set to become even more dynamic, efficient, and guest-focused.
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