Published quarterly by Redd Media
Global
Peer insights, frameworks and strategic thinking on guest experience, written by the hoteliers doing the work, not the people commenting on it.
Inside the latest issue
Coming next: Issue 04, Q2 2026. On the cover: Adam Blake, CEO of ThreatSpike.
Next issue
We are putting the finishing touches to the Q2 2026 edition. Subscribers get it in their inbox the day it is released.
Inside this issue
Cover interview
Adam Blake, CEO of ThreatSpike.
Launching
The Hotel Guest Experience Hub.
Event
The C-Level Hotel Guest Experience Summit.
Special feature
The 3rd Hotel Guest Experience Forum, London 2026.
Every edition is free to read online.
October 2024
Trends to watch and interviews with industry leaders.
Six subjects we keep coming back to, because they are where guest experience is won or lost.
Strategy
Frameworks that turn guest experience from an aspiration into a repeatable, measurable outcome.
Commercial
How great guest experience builds trust, grows loyalty and strengthens direct booking over time.
Technology
Hotel technology examined with clarity, where it amplifies the people and thinking that deliver experience.
Marketing & brand
How hotels build and protect their brand through every guest interaction.
Operations
The processes, standards and coordination between departments that deliver a consistent stay.
Leadership
The human layer beneath every framework: leadership, accountability and culture.
From the same community
The magazine grew out of the Forum, an invite-only room for Directors, VPs and C-suite hoteliers to talk honestly about what is working in guest experience. Five events so far, more than 480 hotel leaders, three years running.
Coming up
Date TBC, 2027
Venue TBC, London
26 May 2027
Crowne Plaza Copenhagen Towers by IHG
Date TBC, 2027
Venue TBC, Dublin
If you work in hotels and have something the industry should hear, we want to talk to you. We publish hoteliers who are shaping guest experience: practitioners, not commentators.
Share your experience in a featured interview with our editors.
A column, an opinion piece, or a framework others can use.
A trend or challenge you think the industry is not talking about enough.
Four times a year, free. Peer-led editorial from across the hotel industry, straight from the conversations inside the Forum.
Why we publish
Guest experience deserves the same rigour as revenue and operations. We look at it across strategy, operations, technology and culture, so hoteliers can shape it with confidence.
The editors, Hotel Guest Experience Magazine
