Susurros del Corazón, part of the prestigious Auberge Resorts Collection, has partnered with ROH, the hospitality industry’s first dedicated sales and payments management platform, to enhance efficiency and transparency across its sales and finance operations.
With a remote national sales team handling high-value bookings, the resort needed real-time visibility into payments and reservations to maintain seamless coordination. By adopting ROH, Susurros del Corazón gains instant insight into booking statuses, ensuring smooth collaboration between sales and finance teams. The platform’s automation capabilities, including invoice reminders, eliminate the risk of missed payments and allow staff to focus on revenue-generating tasks rather than administrative burdens.
Guests and corporate clients will also benefit from ROH’s branded, mobile-friendly payment system, which simplifies transactions and encourages the use of ACH payments. This shift is already improving on-time payment rates and strengthening operational efficiency across departments.
Jess Conroy, CEO and Founder of ROH, highlighted the platform’s role in transforming outdated processes that continue to challenge hospitality businesses. “According to Gartner, nearly 79 percent of organisations in the industry still struggle with inefficient systems,” she explained. “Sales and finance teams often find themselves bogged down by manual tasks like chasing overdue invoices. At ROH, we’re committed to empowering these professionals with tools that not only make their jobs easier but also drive profitability. We’re delighted to welcome Susurros del Corazón as a partner and look forward to supporting their team.”
Nestled along the pristine shores of Punta de Mita, Susurros del Corazón is a haven of relaxed luxury, offering sea-to-table dining, an ocean-inspired spa, and elegant indoor-outdoor living spaces. With breathtaking event venues for up to 300 guests and 89 spacious accommodations, the resort seamlessly blends sophistication with the natural beauty of Mexico’s Pacific coast.
As the hospitality industry embraces digital transformation, Susurros del Corazón’s adoption of ROH underscores a commitment to innovation, efficiency, and an elevated guest experience.
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