Zenitude Hôtel-Résidences, a French aparthotel group offering flexible accommodations for short and extended stays, has selected Mews, a leading cloud-based hospitality platform, to manage its expanding network of over 40 properties across France. Known for its fully-equipped studios and apartments in prime locations, Zenitude serves a wide array of travellers, from business guests to students, and has been turning to Mews for solutions that simplify complex hospitality needs.
The decision to expand Mews’ technology to the entire Zenitude portfolio was influenced by the platform’s strong track record with several properties already using it. “We can see a clear difference in terms of operational efficiency and delivering a seamless guest journey,” said Romain Lubrano, CEO of Zenitude Hôtel-Résidences. “Managing the rest of our portfolio with Mews became an obvious choice. This decision will put us in a strong position to continue scaling successfully.”
With Mews, Zenitude benefits from flexible features that cater to both short-term guests and those staying for extended periods. Mews Spaces allows them to manage different room types and booking periods with ease, offering a monthly timeline view and pro-rata booking for partial months. This means guests can book only the days they need, while leaving open days available for new reservations, helping Zenitude maximise revenue.
Automation has also become a cornerstone of Zenitude’s guest journey, streamlining once-manual communication processes into efficient, customisable messages sent throughout each guest’s stay. With Mews, guests can check in and out online and use a virtual concierge to enhance their experience. Simplifying the payment process was another key focus. Zenitude now relies on Stripe and Mews Payments for secure, fast transactions across all properties, ensuring a consistent and convenient experience for guests.
“We’re excited to help Zenitude deliver remarkable experiences to a broad range of guests,” said Matt Welle, CEO of Mews. “The way Zenitude has embraced operational transformation and its dedication to providing modern, user-friendly technology for guests and staff should be the blueprint for hospitality businesses.”
With this partnership, Zenitude is well-positioned to continue growing, and Mews remains committed to providing adaptable solutions for the future of hospitality.
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