News

Sciative Solutions, a pioneer in AI-driven revenue optimisation, has introduced ZettaPrice, a cutting-edge Revenue Management System (RMS) designed specifically for the hospitality industry. The announcement marks a significant leap for hotels, villas, and homestays looking to optimise pricing strategies and maximise Revenue per Available Room (RevPAR).   Following a successful track record of delivering 15% to 40% growth across industries such as airlines, luxury coaches, and consumer retail, Sciative is now bringing its expertise to the hospitality sector. “The hospitality industry has transformed post-pandemic, with unpredictable booking trends becoming the norm,” said Dr. Anshu Jalora, Founder and Managing Director of Sciative Solutions. “ZettaPrice is our answer to these challenges. It blends AI-powered insights with human expertise to ensure hotels can stay agile, responsive, and profitable.”   Tackling Industry Challenges   Unlike traditional RMS tools, which are often costly or overly complex, ZettaPrice is tailored to meet the needs of small and mid-sized hotel chains. “Hotels today face sudden demand surges and an increasing need to deliver personalised guest experiences. We designed ZettaPrice to address these hurdles while keeping it accessible to a wide range of businesses,” Dr. Jalora explained.   Key Features of ZettaPrice: At the heart of ZettaPrice lies AI-powered demand forecasting. By analysing historical sales, market trends, and customer behavior, the system offers precise demand predictions to refine pricing strategies. Other standout features include:   Real-Time Pricing Automation: Automatically adjusts room prices based on demand, with alerts via email or WhatsApp for unusual booking patterns.   Competitive Benchmarking: Monitors competitors in real time to keep pricing competitive.   Virtual Inventory Nesting: Optimises room inventory, offering premium rooms at base prices during low-demand periods.   Human-in-the-Loop Framework: Balances automation with human oversight, enabling managers to adjust strategies based on their goals.   “ZettaPrice handles the heavy lifting of daily pricing adjustments while empowering revenue managers to make strategic decisions,” said Vijeta Soni, Co-Founder and CEO of Sciative Solutions. “This balance allows hotels to stay ahead of market trends while retaining control over their revenue strategies.”   A Strategic Partner for Hoteliers   Research by Sciative, which engaged over 200 industry stakeholders, highlighted an urgent need for accessible, effective revenue management solutions. ZettaPrice was developed with this feedback in mind. Its simple, user-friendly interface enables even smaller properties to optimise their revenue in a challenging and unpredictable market.   “ZettaPrice is more than a tool; it’s a strategic partner that unlocks the full potential of data while streamlining operations,” Dr. Jalora said. “We’re proud to bring our proven expertise to the hotel industry and help hoteliers achieve sustainable growth.”   With its launch, ZettaPrice is set to redefine how hotels approach revenue management, offering a practical, innovative solution that empowers businesses to thrive in an ever-changing landscape.

In an exciting development for the boutique hospitality industry, Lark Hotels has joined forces with Life House to form a strategic joint venture, positioning Lark as the premier boutique brand and management company for independent-spirited hotels across North America with fewer than 150 keys.   This partnership brings together a family of distinguished brands, including Lark Hotels, Life House, AWOL, Blind Tiger, and Bluebird by Lark, offering hotel owners and developers a diverse range of options. Whether choosing to align with one of these brands or remain independent, owners can now benefit from an exceptional management platform, robust distribution systems, and loyalty programs.   Supporting Owners, Creating Exceptional Experiences   The joint venture aims to empower hotel owners and developers who are inspired to craft unique guest experiences while delivering strong returns on investment. With a best-in-class management platform, Lark and Life House are set to provide unparalleled support for properties of all styles and sizes.   A Growing Footprint   Together, the combined portfolio will encompass nearly 100 independent-spirited properties spanning the continental United States, Hawaii, and Mexico. From cosy boutique escapes to stylish destinations, the partnership will cater to a wide array of travellers seeking unique stays.   A Bright Future Ahead   With this collaboration, the companies are poised to redefine boutique hospitality, creating exceptional experiences for guests and unparalleled opportunities for hotel owners.  

The hospitality industry is set to benefit from a groundbreaking partnership between Avalon Antfor Software and HiJiffy, combining Avalon’s trusted multi-hotel Property Management System (PMS) with HiJiffy’s cutting-edge AI concierge technology.   With Avalon already a preferred choice for hotel chains across ten countries, including Portugal, and HiJiffy leading the way in AI-powered guest communication, this collaboration promises to transform the guest journey while boosting hotel revenue.   Personalised Communication   Hotels can now effortlessly sync reservation details from Avalon’s PMS with HiJiffy’s AI platform, enabling smart, tailored WhatsApp campaigns. From warm welcome messages to personalised upselling offers, the integration ensures communication hits the right note at the right time.   Round-the-Clock Assistance   Gone are the days of long waits for answers. Guests receive instant responses to 90% of their queries through HiJiffy’s AI, with the option to escalate seamlessly to hotel staff when needed.   Effortless Guest Services   From digital check-ins to making housekeeping requests, guests can now access essential services directly through WhatsApp, making their stay smoother and more convenient than ever before.   Benefits for Hotels and Guests   For hotels, the partnership simplifies operations, centralises communication, and unlocks new upselling opportunities. For guests, it delivers faster responses, improved convenience, and a truly elevated experience.   Operating not just in Portugal but across the globe, Avalon and HiJiffy are leading the charge in reshaping hotel operations and guest interactions. With this partnership, the guest journey has never been more seamless or engaging. 

INTEREL, in partnership with Heraklio, is proud to announce the successful deployment of its innovative EOS solution at the Ibis Dunkerque Centre hotel. Located in the heart of Dunkerque, this modern and welcoming property now benefits from cutting-edge smart energy management technology, furthering its commitment to guest comfort and operational efficiency.   The EOS solution, featuring wireless window and door sensors, seamlessly integrates into the hotel’s infrastructure to optimise energy performance while ensuring a comfortable stay for guests. Despite the challenges of peak season, the installation was completed without disruption, demonstrating the effectiveness of INTEREL’s technology and Heraklio’s project management expertise.   Heraklio, founded by experts in energy management systems and connected solutions for the hospitality industry, brought its specialised knowledge to the project. Together with INTEREL, the team ensured a smooth transition to a smarter, more efficient energy system.   The Ibis Dunkerque Centre is now equipped to lead by example, showcasing how hotels can embrace sustainable practices without compromising the guest experience. This collaboration is a testament to INTEREL’s mission to create intelligent and sustainable environments by connecting utilities, things, and people through its advanced technology ecosystem.   As INTEREL and Heraklio continue to drive innovation in the hospitality industry, they look forward to empowering more hotels to manage resources more efficiently and contribute to a more sustainable future.  

Hyatt Hotels Corporation and The Venetian Resort Las Vegas have announced an exciting long-term licensing agreement, allowing the iconic luxury property on the Las Vegas Strip to be bookable through Hyatt’s platforms, including Hyatt.com and the World of Hyatt mobile app.   World of Hyatt members and eligible meeting planners will enjoy the opportunity to earn and redeem loyalty points on qualifying stays at The Venetian Resort. Members can also earn credit toward the Brand Explorer Award and, for elite members, take advantage of additional on-property benefits. This partnership underscores Hyatt’s commitment to offering greater choice and rewarding travel experiences for its loyalty members.   “Las Vegas remains a top destination for our World of Hyatt members and group business customers, with demand surpassing pre-pandemic levels,” said Mark Vondrasek, Chief Commercial Officer of Hyatt. “This licensing agreement adds 7,000 luxurious suites and 2.25 million square feet of meeting space to our portfolio, enhancing our ability to offer extraordinary experiences in this vibrant city.”   The Venetian Resort, home to two luxury hotels-The Venetian and The Palazzo-is celebrated as the only all-suite resort on the Strip. Combining the romantic charm of Venice with the high-energy allure of Las Vegas, the property provides a feast for the senses. Guests can enjoy picturesque canals, gondola rides, world-class entertainment like the revolutionary Sphere at The Venetian, and award-winning dining from culinary legends including Wolfgang Puck and Thomas Keller.   Patrick Nichols, President and CEO of The Venetian Resort Las Vegas, highlighted the property’s innovative spirit. “We continue to lead the way on the Strip, redefining luxury and guest experiences. From reimagined suites to collaborations with renowned chefs, we’re thrilled to partner with Hyatt to connect with a broader audience and offer even more value to our guests.”   Following a $1.5 billion investment, The Venetian’s suites have been redesigned with inspiration from the Venetian Carnival, offering the largest accommodations on the Las Vegas Strip. Whether enjoying the romantic Grand Canal or indulging in The Palazzo’s sleek, modern elegance, guests can expect an unforgettable escape.   This partnership also signals future collaboration in the MICE (meetings, incentives, conferences, and exhibitions) space, leveraging the strengths of both Hyatt and The Venetian Resort. Additionally, elite Venetian Rewards members will soon enjoy enhanced benefits within the World of Hyatt programme, further enriching their travel and stay experiences.   With this transformative agreement, Hyatt and The Venetian Resort Las Vegas are setting a new benchmark for luxury travel, offering unparalleled experiences that blend timeless charm with modern sophistication.

The Fielding Hotel, a charming boutique property nestled in the heart of London’s iconic Covent Garden, has taken a significant step into the digital age by implementing the mycloud PMS, a state-of-the-art cloud-based property management solution. This move marks a transformative moment for the historic hotel, which blends 18th-century inspiration with cutting-edge technology to enhance efficiency and guest satisfaction. Before adopting mycloud PMS, The Fielding Hotel managed its operations manually and relied on a single online travel agency (OTA) for bookings. Now, with the innovative platform in place, the hotel can handle reservations across multiple channels, streamline daily operations, and deliver seamless guest experiences-all while maintaining its reputation as a competitively priced gem amidst London’s cultural landmarks. “We’re thrilled to integrate mycloud PMS into our operations,” said Mr. Sajaad Khan, General Manager of The Fielding Hotel. “This system not only simplifies how we manage bookings and guest services but also ensures we can provide an exceptional experience that reflects the charm and heritage of our property. With mycloud PMS, we’re now able to connect with customers across multiple booking platforms and meet their needs more effectively.” The mycloud PMS solution comes packed with features, including a Web Booking Engine and integration with Siteminder for OTA management. These tools enable The Fielding Hotel to efficiently manage inventory and pricing across various OTAs, as well as expedite check-in and check-out processes. The system’s flexibility means the hotel can manage operations from virtually anywhere in the world, making it a valuable asset in today’s dynamic hospitality landscape. “This collaboration underscores the transformative power of cloud-based technology in the hospitality industry,” said Mr. Deepak Chauhan, Vice President at mycloud Hospitality. “We’re proud to support The Fielding Hotel in its journey towards digital transformation. In a highly competitive market like London, our platform empowers hoteliers to simplify operations, elevate guest experiences, and drive business growth.” With its real-time reporting, intuitive interface, and integration capabilities with over 200 third-party tools, mycloud PMS has become a trusted solution for hotels worldwide. By prioritising simplicity, scalability, and functionality, the platform allows properties like The Fielding Hotel to focus on what matters most: providing outstanding guest experiences while boosting revenue and reducing costs. As The Fielding Hotel embraces this innovative system, it signals a future-ready approach to hospitality that honours its historic roots while setting a new standard for boutique accommodation in London.  

Crypto.com has announced an industry-first partnership with ALL-Accor Live Limitless, the renowned loyalty programme and booking platform for the global hospitality group Accor. This innovative collaboration allows Crypto.com users to convert their cryptocurrency holdings directly into ALL Reward points via the Crypto.com App.   Initially rolling out in the UK, EU, and Switzerland, the scheme will enable users to exchange over 20 supported cryptocurrencies, including Bitcoin (BTC), Ethereum (ETH), and Cronos (CRO), into points that can be used for stays and experiences at more than 5,600 Accor hotels worldwide.   Eric Anziani, President and COO of Crypto.com, hailed the partnership as a significant step forward for both companies. “Our mission has always been to make crypto accessible and practical for everyday use,” he said. “This collaboration with ALL is a landmark achievement. It not only bridges the gap between digital currencies and travel but also provides our users with a seamless way to enhance their travel experiences. We’re equally thrilled about the potential to allow ALL members to convert their loyalty points into crypto in the future.”   Mehdi Hemici, Chief Loyalty and E-commerce Officer at Accor, echoed the enthusiasm. “This pioneering partnership brings an exciting new dimension to our ALL loyalty programme. With just a few taps, Crypto.com users can transform their crypto holdings into unforgettable stays and experiences across our extensive portfolio of hotels in 110 countries. This is about creating more opportunities for our guests to enjoy the world of Accor.”   To celebrate the launch, Crypto.com is offering an exclusive perk: users will receive 10% CRO cashback on any crypto-to-loyalty point conversions for a limited period. The process is straightforward; users simply enter their ALL membership number into the Crypto.com App and convert their crypto holdings seamlessly.   This game-changing partnership represents a bold step forward in blending the worlds of cryptocurrency and hospitality, opening up new avenues for travellers and crypto enthusiasts alike.

HotelREZ Hotels & Resorts has proudly launched its new consumer-focused website, Best Loved Hotels, marking a significant step into the B2C market. Designed to inspire both corporate and leisure travellers, Best Loved Hotels redefines the experience of discovering independent, unique, and charming accommodations.   The platform reflects HotelREZ’s commitment to connecting travellers with extraordinary stays, offering curated properties that go beyond the ordinary. Whether planning a corporate retreat or a leisurely getaway, Best Loved Hotels simplifies the journey, helping guests uncover accommodations that align with their preferences and aspirations.   With this launch, HotelREZ reinforces its position as a market leader in hotel representation and distribution, bringing its legacy of quality and personalised service directly to travellers. This innovative platform promises to make adventure planning seamless, catering to the diverse needs of global travellers while celebrating the individuality of independent hotels.

Novotel, in collaboration with the World Wide Fund for Nature (WWF) and ALL-Accor’s loyalty program has launched an innovative initiative allowing guests and loyalty members to actively contribute to ocean conservation. Through the ALL x Dift platform, members can now donate their Reward Points to support the Blue Panda, WWF France’s pioneering research vessel dedicated to protecting the Mediterranean’s fragile ecosystems.   This partnership is part of Novotel’s three-year agreement with WWF, announced in June 2024, to advance science-driven conservation efforts and promote sustainable practices across its 590+ hotels globally. The initiative empowers ALL members to transform their loyalty rewards into meaningful contributions to protect marine biodiversity and combat threats like plastic pollution, overfishing, and ghost fishing gear.   Protecting the Mediterranean: A Biodiversity Hotspot Under Threat   The Mediterranean, though covering less than 1% of the world’s oceans, is home to 10% of all known marine species. However, this biodiversity hotspot faces immense challenges, including the annual discharge of 600,000 metric tons of plastic waste, unsustainable fishing practices, and the impacts of marine traffic. Since 2019, the Blue Panda has been at the forefront of addressing these issues through scientific research, awareness campaigns, and advocating for marine protection policies.   Jean-Yves Minet, Global Brand President for Novotel, emphasised the importance of the partnership, saying: “This year, Novotel signed a three-year partnership with WWF to support the protection and preservation of the ocean through science-based action, conservation projects, and technical expertise. Partnering with WWF and Dift enables us to give our guests and ALL members the opportunity to transform their loyalty into a meaningful contribution to ocean preservation. Every loyalty point donated is a step towards protecting marine ecosystems for future generations.”   A Call to Action for Sustainability   Since launching the ALL x Dift platform in September 2023, ALL members have donated over 11 million Reward Points to support global causes. This new collaboration with WWF adds another impactful dimension, turning hotel stays into opportunities for guests to support marine conservation directly.   “This initiative reflects Novotel’s commitment to creating positive change,” Minet added. “Through ALL, we are empowering our members to take meaningful action, making every stay count toward a better future for our oceans and the planet.”   With this program, Novotel and WWF aim to inspire collective action, proving that even small contributions can lead to significant positive impact for marine ecosystems and future generations.

In a major breakthrough for independent hotels worldwide, Visito, a leading conversational AI platform, has announced surpassing two million guest interactions in 2024. Operating in over 15 countries and engaging travellers from more than 140 nations, Visito is transforming hospitality by automating guest communications and streamlining operations.   The platform enables independent hotels to resolve 97% of guest inquiries across popular channels like WhatsApp, Instagram, and Messenger, significantly reducing operational costs while boosting guest satisfaction. With its seamless integration into leading property management systems, Visito empowers hotels to handle high volumes of messages, automate repetitive tasks, and overcome language barriers-all with minimal human intervention.   “This milestone is a reflection of the growing need for innovative AI solutions in hospitality,” said Pormer Sarram, CEO of Visito. “Our mission has always been to equip hoteliers with tools that simplify operations and enhance guest engagement. Reaching two million interactions this year showcases the trust our partners place in us and the tangible impact of conversational AI on the guest experience.”   Visito’s platform not only improves efficiency but also drives direct bookings, helping independent hotels build stronger connections with their guests. By handling everything from real-time inquiries to language translations, the platform ensures a seamless guest journey from pre-arrival to post-stay.   Currently serving over 150,000 guests globally, Visito continues to expand its footprint, offering hoteliers in 15+ countries an edge in delivering personalised and responsive service. As the demand for AI-driven communication tools in the hospitality sector grows, Visito remains at the forefront, revolutionising how independent hotels interact with their guests.

In a city renowned for its innovation and vibrancy, The George, a state-of-the-art hospitality destination, is redefining luxury and connectivity with the deployment of DZS FiberLAN technology. Opened earlier this year, The George has quickly become a sought-after venue for locals and visitors alike, thanks to its seamless integration of advanced communication systems powered by Gigabit Passive Optical Networking (GPON) technology. This revolutionary infrastructure, implemented in partnership with Israel-based tech firm RFC, serves as the backbone of The George’s operations, delivering lightning-fast gigabit services to every corner of the property. From guest rooms and meeting spaces to restaurants and entertainment venues, the FiberLAN network ensures that every aspect of the guest experience is supported by robust, reliable, and environmentally friendly technology.   “Our mission at The George is to redefine the hospitality experience,” shared Eyal De Leeuw, Head of Brand, Partnerships, and Community. “With DZS’s FiberLAN technology, we’re able to bring that vision to life. Whether it’s extending mobile connectivity to large-screen TVs, managing transactions across our restaurants and bars, or enhancing our world-class security systems, this technology empowers us to offer guests an unparalleled experience. We truly believe The George represents the future of hospitality.”   The George offers a blend of luxury and versatility, featuring 170 rooms, including 37 designed for extended stays, as well as fine dining, meeting facilities, coworking spaces, and relaxation centers. Each element is underpinned by DZS’s next-generation network, which combines Velocity V1 Network Edge Access platforms, FiberLAN Business Gateways, and WiFi 6 units to deliver seamless, high-speed connectivity.   Scott St. John, Chief Customer Officer at DZS, praised the partnership: “The George is setting a new standard for hospitality, and we’re thrilled to be part of their journey. Working closely with RFC, we’ve delivered a communications solution that not only meets their complex networking needs but also positions them to replicate this success in other locations globally.”   For RFC CEO Rami Falach, The George presented a unique opportunity. “The scope of this project, with its diverse communications needs and forward-thinking approach, made it a perfect match for DZS FiberLAN. The technology’s flexibility, scalability, and security have been instrumental in bringing this vision to life. We’re proud to have played a role in creating a network that will support The George’s innovation for years to come.”   As Tel Aviv’s dynamic energy continues to draw global attention, The George is not just a hospitality venue-it’s a glimpse into the future of how technology can elevate guest experiences.  

Intellect Data Systems Arabia Limited (IDS Next), a leading innovator in smart hospitality solutions, has officially been acknowledged by the Zakat, Tax and Customs Authority (ZATCA) as a certified provider of Phase 2 E-Invoicing solutions in the Kingdom of Saudi Arabia (KSA). This milestone highlights IDS Next’s pivotal role in supporting the Kingdom’s ongoing digital transformation initiatives.   Pioneering Digital Transformation with Key Implementations   As part of this recognition, IDS Next launched its first Phase 2 E-Invoicing implementation at Cloud City Hotel in Al Baha, KSA, earlier this month. The deployment of the company’s FortuneNext on-premise hospitality solution marks a significant step forward in enabling seamless compliance with KSA’s evolving tax regulations.   Additionally, the company successfully implemented its FX Cloud Suite for Karan Gulf Services Company in Jubail, KSA, in November 2024. This achievement underlines IDS Next’s ability to deliver scalable, tailored solutions to diverse businesses across Saudi Arabia, reinforcing its growing presence in the region.   These initial rollouts serve as benchmarks for broader adoption of IDS Next’s advanced e-invoicing solutions. The systems are designed to enhance operational efficiency, ensure compliance with national tax requirements, and integrate smoothly with the Kingdom’s digital business framework.   Commitment to Saudi Arabia’s Vision   Rajesh P Yadav, Chief Revenue Officer at IDS Next, highlighted the company’s focus on compliance and innovation: “We are proud to support businesses in meeting KSA’s tax regulations while driving operational efficiency and ensuring seamless integration with the country’s e-invoicing framework.”   Binu Mathews, CEO of IDS Next, echoed this sentiment, emphasising the company’s vision for regional growth: “The ZATCA recognition reinforces our commitment to delivering scalable, high-quality solutions that meet regulatory requirements and fuel business growth. We’re excited to continue enabling the digital transformation of businesses across Saudi Arabia.”   Strengthening Regional Presence   With the opening of a dedicated office in Riyadh and certification under the National Tourism Monitoring Program, IDS Next is poised for sustained expansion in Saudi Arabia. The company’s focus on empowering local businesses aligns seamlessly with the Kingdom’s broader goals of economic diversification and technological innovation under Vision 2030.   By integrating cutting-edge e-invoicing solutions with a deep understanding of regional requirements, IDS Next is setting the stage for businesses in KSA to thrive in a fast-evolving digital landscape.  

IDeaS, a SAS company and a global player in hospitality revenue management solutions, has announced a strategic partnership with Al Habtoor Palace in Dubai to implement its G3 Revenue Management System (RMS).   A Grand Partnership for Revenue Excellence   Nestled in the heart of Dubai along the Dubai Water Canal, Al Habtoor Palace is a beacon of luxury. As a member of the Legend Collection by Preferred Hotels & Resorts, the hotel boasts 182 elegantly designed guest rooms, 52 signature suites, exceptional dining experiences, and the award-winning Silk Spa.   The introduction of IDeaS G3 RMS marks a significant milestone for the hotel, equipping its revenue management team with cutting-edge tools to stay ahead in Dubai’s competitive luxury hospitality market.   Transforming Revenue Management with G3 RMS   The G3 RMS platform, powered by SAS High-Performance Analytics, offers advanced solutions that will enable Al Habtoor Palace to:   Refine Demand Forecasting: Real-time, highly accurate demand forecasts will provide insights at the room type and rate code levels, empowering the hotel to strategically capture the most profitable market opportunities.   Optimise Pricing and Inventory Controls: Dynamic recommendations from G3 RMS will ensure pricing and overbooking strategies are consistently aligned with market demand, maximising revenue per available room (RevPAR).   Leverage Strategic Simulations: The “What-if Analysis” tool allows the hotel to test various scenarios, such as inventory changes, and predict their impact on occupancy, demand, and revenue in real time.   Voices of Leadership   Ibrahim Saba, Principal Sales Director EMEA at IDeaS, expressed his enthusiasm for the partnership: “We are thrilled to collaborate with Al Habtoor Palace and bring our advanced technology to one of Dubai’s premier luxury hotels. This partnership underscores our commitment to helping clients achieve their strategic goals and drive exceptional commercial performance.”   Stefan Radstrom, Complex General Manager at Al Habtoor City, highlighted the system’s importance: “We’re delighted to integrate G3 RMS into our revenue operations. In a fast-paced, competitive market like Dubai’s, this technology will be pivotal in optimising our revenue potential and maintaining our edge in the luxury segment.”   A Regional Focus on Innovation   The partnership with Al Habtoor Palace reinforces IDeaS’ dedication to the Middle East’s thriving hospitality sector, where the company has been a trusted partner for over 20 years. Today, IDeaS supports over 130,000 rooms in the region, reflecting its growing influence in advancing revenue management practices. The rollout of G3 RMS at Al Habtoor Palace is currently underway, paving the way for a future of enhanced profitability and strategic growth for the iconic Dubai property.

Hostaway, a global player in the short-term rental technology industry, has announced a groundbreaking achievement-a record $365 million investment secured in its latest funding round. The financing was led by General Atlantic, with continued backing from existing investor PSG. This monumental milestone highlights Hostaway’s meteoric rise and its unwavering commitment to innovation and customer success over the past decade.   The substantial injection of funds signals an exciting chapter for the company, with plans to accelerate growth and enhance its product offerings on a global scale.   Doubling Down on Innovation and Global Reach   Expanding its international footprint and embracing cutting-edge AI technology has been at the heart of Hostaway’s strategy for over a year. With this new funding, the company plans to scale these efforts dramatically.   Hostaway currently supports property managers in over 90 countries, with a global team delivering exceptional service. Now, the company is set to broaden its horizons by introducing new language capabilities to its platform, ensuring even more personalised experiences for its users worldwide.   Hostaway was also the first property management system (PMS) to integrate ChatGPT, allowing customers to effortlessly generate guest communications and listing descriptions. With General Atlantic’s backing, the company aims to push the boundaries of AI innovation even further, automating and optimising all facets of short-term rental operations.   A key focus will be on enhancing direct booking capabilities, ensuring Hostaway customers benefit from AI-driven optimisations that boost visibility and revenue. As more travellers turn to tools like ChatGPT to plan their holidays, Hostaway is determined to position its customers’ direct booking websites at the forefront of AI-driven search trends.   Paving the Way for Global Growth   Beyond its AI ambitions, Hostaway’s new funding will support its expansion into new markets and languages, making its platform accessible to a broader audience. By next year, the company plans to deliver its services in multiple languages, empowering thousands of property managers globally to engage more effectively with their guests.   Staying True to Its Mission   Despite the transformative potential of this investment, Hostaway remains steadfast in its dedication to its customers and the short-term rental community. The company’s mission is clear: to continually enhance its platform, advocate for the industry, and support its customers’ success.   Hostaway’s CEO expressed gratitude to its customers and investors, stating, “This investment is not just about growth; it’s about reaffirming our commitment to the incredible community of property managers we serve. Together, we’re shaping the future of the short-term rental industry.”   With this record-breaking funding, Hostaway is poised to set new benchmarks in the industry, driving innovation, customer satisfaction, and global reach to unprecedented heights.  

PKFARE, a leading global travel product aggregator, has entered into a strategic partnership with Stayforlong, Europe’s premier hotel booking platform, to enhance accommodation offerings for short and long stays. This collaboration marks a significant milestone for both companies, enabling Stayforlong to expand its inventory and provide travellers with access to a broader selection of competitively priced hotel options.   Strengthening Stayforlong’s Hotel Portfolio   Stayforlong will benefit from PKFARE’s extensive network of over 650,000 hotel properties worldwide, greatly enriching its existing inventory across top global destinations. This partnership integrates PKFARE’s advanced search engine technology and industry-leading hotel mapping solutions, offering users:   Personalised Accommodations: Tailored options that match unique traveller preferences.   Streamlined Booking Experiences: Faster response times and accurate search results through PKFARE’s cutting-edge cache solutions.   Competitive Rates: More budget-friendly options for both short-term and extended stays.   Meeting the Rising Demand for Long-Stay Options   As a platform trusted by over 3 million travellers, Stayforlong is renowned for its extended-stay pricing models and curated portfolio of over 500,000 hotels across 25 countries. By leveraging PKFARE’s robust technology and extensive content, Stayforlong aims to meet the growing demand for flexible, long-stay accommodations.   “As the demand for long-stay accommodations grows, we are excited to enrich our hotel network with abundant, budget-friendly options through our partnership with PKFARE,” said Luis Osorio Solé, CEO and Founder of Stayforlong. “PKFARE’s reliable solutions and competitive rates make them an ideal partner. We look forward to exploring their full suite of services and growing together.”   A Shared Vision for the Future   PKFARE’s Co-Founder and Senior Vice President, Jason Sui, echoed the enthusiasm: “We are proud to support Stayforlong’s impressive growth in the long-stay market across Europe and beyond. As travellers increasingly seek flexible booking options and personalised experiences, we remain committed to expanding our hotel content and advancing our technology to meet evolving demands. Together with Stayforlong, we look forward to delivering exceptional value to travellers worldwide.”   A New Era in Travel Aggregation and Booking   This collaboration exemplifies the evolving nature of travel technology and customer-centric solutions. With PKFARE’s innovative approach and Stayforlong’s commitment to creating memorable travel experiences, the partnership is poised to set new standards in the accommodation booking space. Travelers can look forward to an enhanced booking platform that combines a vast inventory of properties with personalised options, enabling seamless planning for both short getaways and extended stays. This partnership not only strengthens Stayforlong’s market position but also reaffirms PKFARE’s role as a leader in travel aggregation and technology solutions.  

Hyatt Hotels Corporation announced today a landmark partnership with Lindner Hotel Group to debut the Me and All Hotel Flims in Switzerland’s Grisons Alps. This marks a significant milestone for the Me and All Hotels brand, as it ventures beyond Germany for the first time since becoming a standalone brand under Hyatt’s global Lifestyle portfolio.   Scheduled to open soon, Me and All Hotel Flims will be the fifth Hyatt-branded hotel in Switzerland. The property features 73 keys, with a mix of 47 guestrooms and 26 apartments, all set against the stunning alpine backdrop of one of Switzerland’s most beloved year-round destinations. Its prime location near the renowned Flims-Laax-Falera resort, known for its extensive ski slopes and mountain bike trails, makes it a prime destination for leisure travellers and corporate events alike.   A Bold Step in Expansion   “This hotel represents a significant milestone as Me and All Hotels’ first venture beyond Germany, marking an important step in Hyatt’s ambitious expansion plans for the brand,” said Michel Morauw, Managing Director North EAME, Hyatt. “True to the brand’s DNA, Me and All Hotel Flims will serve as a community hub in this vibrant mountain town.”   With six properties currently operating in Germany, the Me and All Hotels brand is poised for rapid growth in Europe. Known for its flexible design, community-centric approach, and lean operating model, the brand offers a versatile solution for both conversions and new builds across urban and resort locations.   An Elevated Alpine Experience   Me and All Hotel Flims is set to redefine hospitality in the region with its focus on immersive experiences, sustainable practices, and vibrant communal spaces:   Culinary Excellence: The hotel will feature an eclectic dining scene combining Swiss, Mediterranean, Lebanese, and Japanese cuisines, emphasising sustainable and locally sourced ingredients.   Dynamic Common Areas: A sun deck with breathtaking mountain views, après-ski entertainment with DJ sets, and interactive masterclasses will make the hotel a lively year-round destination.   Unique Entertainment: The in-house cinema, a multi-purpose venue with state-of-the-art technology, will host movie screenings, events, and meetings.   Wellness and MICE Offerings: The spa and fitness centre, spanning over 9,149 square feet, and flexible conference spaces, including a 1,442-square-foot meeting area, will cater to leisure and business travellers.   A Perfect Match for the Alps   Jörg Lindner, Chairman of the Supervisory Board of the Lindner Hotel Group, expressed his enthusiasm: “Our ambition has always been to see Me and All Hotels beyond Germany’s borders, and we’re thrilled that the brand’s first hotel to open since joining Hyatt will debut in Switzerland. This hotel will offer distinctive culinary experiences, vibrant public spaces, and entertainment options, all anchored by the community-focused spirit of the brand.”   Shaping the Future of Hospitality   “Me and All Hotel Flims exemplifies the brand’s conversion-friendliness, with remarkable flexibility to adapt to both urban and resort destinations to create a space where locals and guests can come together to connect,” said Briana Swift, RVP Development, Northern Europe, Hyatt.   The Me and All Hotel Flims marks the beginning of an exciting new chapter for Hyatt’s Lifestyle portfolio, offering a fresh take on alpine hospitality with its blend of modern convenience, community engagement, and sustainable luxury.  

Minor Hotels, in partnership with Skift, has released a groundbreaking trend report titled “Asset Right: Rethinking the Balance Between Asset-Light and Heavy Strategies.” This insightful report offers hospitality leaders a forward-looking analysis of hotel asset management, providing actionable strategies for navigating the ever-evolving market landscape. The report discusses the strengths and weaknesses of traditional asset-light and asset-heavy models while introducing a hybrid approach-termed “asset right.” This innovative strategy blends the best elements of both models, emphasising operational control, brand integrity, and scalability as key drivers for long-term success. A Proven Strategy for Growth   Minor Hotels has long been a pioneer of the asset-right approach, with nearly 70% of its global portfolio of more than 560 properties either owned or leased. This balanced strategy has positioned the company as a leader in sustainable and strategic growth. With an ambitious target of expanding to 750 hotels by the end of 2026, Minor Hotels continues to leverage its asset-right philosophy to drive value creation across its portfolio. “We’re pleased to collaborate with Skift on this study, which underscores Minor Hotels’ commitment to strategic innovation and sustainable growth,” says Dillip Rajakarier, CEO of Minor Hotels and Group CEO of Minor International. “Our asset-right strategy aligns with our core business philosophy of achieving long-term success through a balanced approach. By maintaining operational control in key areas while leveraging flexible models for expansion, we are able to drive agility, scalability, and value creation across our portfolio.”  Key Highlights of the Report   Strategies for Competitive Edge: Leveraging hotel asset management to stay ahead in a dynamic market.   Brand Consistency: Ensuring uniform brand delivery across franchise and management agreements.   Vertical Integration Benefits: Enhancing brand clarity and property value through ownership models.   Overcoming Growth Challenges: Addressing limitations of asset-light strategies reliant on new contracts.   Maximising Guest Satisfaction: Harnessing the advantages of asset-heavy models to boost property performance.   A Collaboration Rooted in Insight   Drawing from Minor Hotels’ industry expertise and Skift’s research capabilities, the report offers a data-driven exploration of what it takes to thrive in the modern hospitality landscape. It highlights the necessity of adaptability, operational control, and a clear vision for growth in achieving success. A Blueprint for the Future   The asset-right approach is more than a trend; it’s a blueprint for balancing flexibility and stability in the hospitality sector. As Minor Hotels continues its trajectory of expansion, its commitment to innovation and sustainability offers a model for others to follow. This report serves as a valuable resource for hospitality leaders seeking to refine their strategies, optimise asset management, and drive meaningful growth in an increasingly competitive market.  

In the historic heart of Opatija, a town long cherished for its wellness traditions and breathtaking Adriatic views, Hotel Istra is redefining what it means to blend hospitality with health. The hotel has announced an exciting partnership with Gympak, an innovative wellness solutions provider, aimed at enhancing the guest experience with cutting-edge fitness amenities and services.   Known for its elegant charm and warm Croatian hospitality, Hotel Istra is a beloved destination for travellers seeking relaxation and rejuvenation. With 171 tastefully designed rooms offering modern comforts, the hotel has earned its reputation as one of the top three-star accommodations in the country. Now, it’s taking a bold step forward by focusing on health-conscious travellers who crave more than just scenic beauty.   “Our goal has always been to deliver a hotel experience that stays with our guests long after their visit,” says Mateo Nikolovski, Hotel Istra’s Manager. “By partnering with Gympak, we’re creating an environment where wellness isn’t just an option-it’s woven into every aspect of the guest journey.”  Innovative Wellness Offerings   Under its “Active & Healthy” concept, Hotel Istra already offers a diverse range of activities to promote physical and mental well-being. Guests can join yoga or Qi Gong sessions, try underwater cycling, or rent bicycles to explore the enchanting streets and coastline of Opatija. Complementing these activities, the hotel’s dining options emphasise wholesome, healthy meals to ensure a complete revitalising experience.   The collaboration with Gympak brings something entirely new to the table. Guests now have the convenience of borrowing or purchasing workout clothing and using Gympak’s portable training equipment-perfect for staying fit, whether it’s in the privacy of their rooms or while enjoying the natural beauty of Opatija.   “Hotel Istra is an ideal partner for us,” says Linn Örneskog, Sales Europe representative at Gympak. “They perfectly balance tradition with modernity. Together, we’re transforming how hotels support their guests’ lifestyles by seamlessly integrating health and convenience into travel.”   Wellness at the Heart of Opatija   Opatija, often called the Pearl of the Adriatic, has long been a hub for wellness tourism, thanks to its lush gardens, grand villas, and the iconic Lungomare promenade. Hotel Istra’s partnership with Gympak reflects the town’s deep-rooted wellness heritage while catering to the needs of the modern traveller.  Imagine starting the day with a sunrise yoga session overlooking the sea, then heading out for a peaceful bike ride along the Adriatic coastline. Guests can return to their rooms for a quick workout with Gympak’s portable equipment before enjoying a delicious, health-focused dinner. It’s a holistic approach to well-being that goes beyond traditional hotel offerings.   A Broader Hospitality Trend   This initiative underscores a larger shift within the hospitality industry. Hotels are no longer just places to sleep; they’re becoming spaces where travellers can sustain their routines, prioritise health, and create lasting memories. For Hotel Istra, the partnership with Gympak is about more than innovation-it’s about meeting the evolving needs of guests. “We want people to leave feeling inspired, refreshed, and connected-not just to our hotel, but to themselves,” Nikolovski adds.   As wellness tourism continues to grow, Hotel Istra’s collaboration with Gympak sets a benchmark for how hotels can integrate health and hospitality in meaningful ways. Whether it’s a leisurely walk along the promenade or an energising workout, guests can look forward to an experience that combines relaxation, fitness, and the timeless charm of Opatija.  

Hilton is set to significantly increase its footprint in Egypt, announcing plans to open 25 new hotels across the country. This expansion brings Hilton closer to its goal of operating over 40 properties in Egypt, building on its legacy of more than six decades in the region.   The hotel giant has recently signed agreements for over ten new properties, introducing some of its most sought-after brands to the Egyptian market. Highlights include the African debut of Tapestry Collection by Hilton, Egypt’s first Curio Collection by Hilton, and an all-inclusive resort under the Hilton Hotels & Resorts brand.   Among the upcoming openings is the highly anticipated Hilton Cairo Nile Maadi, set to welcome guests in early 2025. Located in the upscale Maadi district of Cairo, the property will offer modern accommodations with sweeping views of iconic landmarks such as the Nile River and the Pyramids, setting a new standard for luxury in the capital.   Carlos Khneisser, Vice President of Development for the Middle East & Africa at Hilton, expressed enthusiasm about the company’s ambitious plans: “Egypt is our longest-standing market in the MEA region, where we’ve been operating for more than 60 years. We are excited to continue building on this legacy as we accelerate our growth. The debut of our lifestyle brands in Egypt marks a significant milestone, allowing guests to immerse themselves in the country’s rich culture and history.”   Strengthening Egypt’s Tourism Appeal   Hilton’s expansion aligns with Egypt’s push to revitalise its tourism sector, offering travelers a diverse range of experiences from lifestyle hotels to all-inclusive resorts. With properties planned in key destinations, Hilton aims to deliver reliable and friendly stays, enhancing the country’s global appeal as a travel destination.   As Hilton progresses with its plans, it reinforces its commitment to providing guests with memorable experiences while contributing to the growth of Egypt’s hospitality industry.  

Lodging Interactive, a global provider in digital marketing and social media engagement solutions for the hospitality industry, has unveiled an innovative Lost and Found service module within its Commingle Social Media Amplified platform. Designed to address a long-standing frustration for both travellers and hotel staff, the new feature streamlines the process of reporting and recovering misplaced items, offering guests an easy, efficient way to reconnect with their belongings.   Simplifying the Process for Guests and Hotels   The Lost and Found module allows guests to submit details about lost items 24/7 via social media channels like Facebook and Instagram, avoiding the inconvenience of phone calls, hold times, and voicemail. Once a report is submitted, hotel teams, such as housekeeping or the front desk, receive immediate notifications, enabling swift follow-ups and a personalised approach to recovering lost belongings.   “Social media is often the first place guests turn to when seeking assistance,” said DJ Vallauri, Founder and CEO of Lodging Interactive. “Integrating a Lost and Found service into these platforms not only meets guest expectations but also strengthens a hotel’s social media presence as a reliable hub for communication and service.”   Enhancing Guest Satisfaction and Hotel Operations   The module is designed to improve guest satisfaction while addressing operational challenges for hotels. By reducing the volume of calls to the front desk and streamlining workflows for staff, hotels can focus on delivering an exceptional guest experience.   Mr. Vallauri emphasised that the traditional lost and found process often leads to frustration and negative reviews. “By simplifying this process, hotels can turn a common pain point into an opportunity to delight guests, boosting satisfaction and encouraging positive online reviews,” he said.   A Commitment to Innovation in Hospitality   Lodging Interactive’s new module underscores its dedication to providing tools that enhance guest engagement and operational efficiency. The Lost and Found service not only showcases a hotel’s commitment to guest-focused solutions but also promotes favourable reviews, vital for maintaining a strong brand reputation in today’s competitive hospitality landscape.   This latest addition to the Commingle Social Media Amplified platform is a testament to Lodging Interactive’s focus on practical, results-driven innovations. By addressing a universal guest need, the company continues to set a standard for technology solutions that elevate the hospitality experience.  

Hub OS is thrilled to join forces with Yurbban Hotels, a brand celebrated for reimagining the urban hotel experience. With its focus on thoughtful design, authenticity, and sustainability, Yurbban Hotels has set a new standard for modern travellers seeking more than just a place to stay.   Yurbban Hotels invites guests to immerse themselves in the true essence of a city-beyond tourist clichés-offering authentic, meaningful experiences. The brand’s philosophy measures luxury not by stars but by its meticulous attention to detail, personalised service, and unwavering commitment to sustainability.    Since 2012, Yurbban Hospitality Group has been redefining hospitality with its dedication to creating unique spaces that inspire. The group’s portfolio reflects its innovative spirit, featuring brands like Yurbban Hotels, UMA House by Yurbban, UMA Suites, Spotty Hotels, and The Spot for Living, alongside third-party projects. Each concept embodies their DNA: an appreciation for details, forward-thinking design, and an openness to the latest trends.   With this alliance, Hub OS and Yurbban Hospitality Group are poised to elevate urban travel, blending cutting-edge technology with heartfelt service to redefine what modern hospitality can be. 

Nestled in the heart of Tromsø, Northern Norway, where the dazzling Northern Lights dance across the Arctic sky, Clarion Hotel The Edge is redefining the hotel experience. Combining modern luxury with nature’s grandeur, the hotel has become a year-round haven for global travellers, boasting 290 stylish rooms and a near-constant full occupancy.   At the helm is General Manager, Ida Jakobsen, a passionate leader who views the hotel as more than a place to stay. “We want to make it easy for our guests to travel lighter and live better,” Jakobsen explains. “By focusing on quality of life, we aim to create an experience where fitness and wellness are central, allowing our guests to leave feeling refreshed and inspired.”  Starting this December, the hotel will take its commitment to health and sustainability to new heights through an innovative partnership with wellness company Gympak. Guests will soon be able to rent high-quality workout clothing and access portable exercise equipment, seamlessly integrating fitness into their travel routines while reducing their environmental footprint.   Nature Meets Nurture in Tromsø  Tromsø, often called the “Gateway to the Arctic,” offers visitors a front-row seat to some of nature’s greatest spectacles. Whether marvelling at the Northern Lights, exploring the majestic fjords, or hiking in the surrounding mountains, guests at Clarion Hotel The Edge are perfectly positioned to immerse themselves in the wonders of Northern Norway.   “Living and working here is endlessly inspiring,” Jakobsen shares. “Our goal is to help guests connect with this breathtaking environment through activities that complement and celebrate the natural beauty around us.”   The hotel itself reflects Tromsø’s unique blend of modernity and wilderness, offering sleek, contemporary design with panoramic views of its stunning surroundings.   A Sustainable Future in Hospitality   Through its collaboration with Gympak, Clarion Hotel The Edge is carving out a pioneering role in sustainable hospitality. By combining guest wellbeing with eco-conscious practices, the hotel sets a new benchmark for the industry.   Jone Sølvik, CEO of Gympak, praises the partnership. “We’re thrilled to work with Clarion Hotel The Edge. Their dedication to enhancing guest experiences while embracing sustainability aligns perfectly with our values,” Sølvik says.   With this forward-thinking initiative, Clarion Hotel The Edge isn’t just offering a place to stay; it’s inviting guests to be part of a lifestyle that values health, comfort, and care for the planet. For Ida Jakobsen and her team, it’s all about creating moments that matter in a setting that inspires. “This is what hospitality should be – thoughtful, innovative, and deeply connected to the world around us.”  

Accor is entering 2025 with an impressive lineup of hotels, resorts, and unique hospitality experiences, promising to captivate travellers across the globe. With a diverse portfolio of over 45 hospitality brands, spanning from luxury to economy, Accor is poised to deliver unparalleled inspiration for those seeking to explore new destinations. From opulent train journeys and serene seaside wellness retreats to chic urban escapes, the year ahead will see the debut of exciting properties that embody Accor’s dedication to sustainability and service excellence.   A Year of Transformative Travel   The upcoming openings showcase Accor’s ability to redefine hospitality. Whether indulging in the luxury of a remote retreat or immersing in the buzz of city life, guests will discover spaces designed to create lasting memories. Highlights include:   Ultra-Luxury Train Journeys: Elevating rail travel with curated, high-end experiences.   Seaside Wellness Retreats: Combining relaxation and rejuvenation in breathtaking coastal settings.   Stylish Urban Hotspots: Bringing fresh energy to dynamic cities with innovative design and thoughtful amenities.   A Commitment to People and the Planet   At the heart of Accor’s growth are the 330,000+ dedicated “Heartists” – the passionate team members who infuse every guest experience with care and authenticity. This global workforce is central to delivering the brand’s hallmark service excellence. Moreover, sustainability remains a core focus, with each new property incorporating practices that reflect Accor’s commitment to environmental responsibility and meaningful community engagement.   A Preview of What’s to Come   In 2025, Accor’s new locations will span continents, offering travelers an array of culturally immersive and luxurious options. As the group continues to innovate, these fresh destinations reflect Accor’s mission to craft distinctive experiences that forge meaningful connections and inspire a deeper love for travel.   Stay tuned for the unveiling of Accor’s most anticipated openings and discover the remarkable spaces that await exploration.

Grubhub Onsite and Hilton are taking their partnership to the next level, bringing the convenience of on-demand food, grocery, and essential item delivery to over 2,600 hotels across the Hampton by Hilton, Tru by Hilton, and Spark by Hilton brands. With this expansion, Hilton guests can now easily access Grubhub’s extensive network of more than 375,000 merchants by scanning a QR code in their hotel room.   The enhanced partnership also includes one free month of Grubhub+, offering perks like $0 delivery fees, reduced service fees, and 5% back on pickup orders-making it even simpler for guests to enjoy their favourite meals, grab last-minute groceries, or replace forgotten essentials during their stay.   Building on Success   This initiative builds on the successful rollout of Grubhub Onsite at Homewood Suites by Hilton and Home2 Suites by Hilton in 2023. The program has proven popular, with orders to Hilton properties doubling since its launch. Guests have used the service for everything from comfort food like pad thai and caesar salad to practical items like phone chargers, cold remedies, and nail polish remover. Sundays have emerged as the top day for orders, underscoring the demand for convenient delivery services during weekend stays.   “Expanding our partnership with Hilton is a testament to our shared commitment to enhancing the guest experience,” said Rob DelaCruz, Vice President and General Manager of Grubhub Onsite. “Whether it’s a comforting meal, groceries to complete a recipe, or a forgotten necessity, Grubhub is here to make Hilton guests feel at home, even when they’re away.”   Elevating Guest Convenience   Hilton sees this collaboration as an extension of its mission to provide exceptional comfort and convenience. “At Hilton, our goal is to make every stay as comfortable and convenient as possible,” said Bill Duncan, Senior Vice President and Global Category Head for All Suites and Focused Service Brands at Hilton. “By expanding our Grubhub Onsite partnership to Hampton, Tru, and Spark, we’re enhancing the value and amenities we offer, ensuring guests have effortless access to what they need when they need it.”   A New Standard in Hospitality   This expanded partnership aligns with Hilton’s legacy of innovation, offering guests more flexibility and options than ever before. Whether it’s a late-night snack, a missing item from their travel kit, or a grocery order to elevate their stay, Hilton guests can now enjoy the ultimate convenience-all delivered directly to their hotel room.   The future of travel is here, and Grubhub and Hilton are leading the way by combining technology, convenience, and hospitality to elevate the guest experience.

Seda Hotels, a premier hotel brand in the Philippines, is stepping up its game in food and beverage operations with the adoption of Infrasys Cloud POS, a cutting-edge solution by global hospitality technology leader Shiji. This partnership is set to transform how Seda’s 12 properties manage their F&B services, aligning with the brand’s commitment to exceptional service and Filipino hospitality.   Renowned for its contemporary design and warm service, Seda Hotels is part of Ayala Land Inc., one of the Philippines’ most prominent property developers. As Seda continues to expand, it has prioritiSed staying ahead of the curve with technology to ensure seamless operations across its properties. The adoption of Infrasys Cloud POS is a crucial step in that direction.   “We’re excited to integrate Infrasys Cloud POS into our operations,” shared Julius Buen, Group IT Manager at Seda Hotels. “Its centralised management and advanced features will allow us to work smarter, streamlining our processes so we can focus on creating memorable experiences for our guests. It’s not just about efficiency; it’s about giving our guests the exceptional experience they’ve come to expect from Seda.” The Infrasys Cloud POS system brings robust functionality to Seda Hotels, including centralised control for managing multiple locations, real-time data access, and consolidated reporting. These features are designed to support the hotel chain’s growth and maintain consistency in guest service across all properties.   Beyond its operational advantages, the system seamlessly integrates with third-party applications and offers customisable digital menus. This flexibility ensures Seda can adapt to evolving guest preferences while maintaining efficiency.   “Seda Hotels’ forward-thinking decision highlights their dedication to innovation in hospitality,” said Nikkie Singh, Senior Vice President for APAC & the Middle East at Shiji Group. “We’re confident that Infrasys Cloud POS will empower Seda to deliver even more seamless and efficient guest experiences.”   With its new technology in place, Seda Hotels anticipates smoother operations, improved guest interactions, and enhanced service delivery-solidifying its reputation as a leader in the Philippine hospitality industry.    

Mews, a leading hospitality cloud platform, continues to redefine the industry with its innovative multi-space management solution, Mews Spaces. Already implemented in over 1,650 properties worldwide, Mews Spaces has generated over €300 million in additional revenue by enabling hoteliers to maximise their property’s potential through bookings for co-working spaces, day beds, parking spots, meeting rooms, and more.   The platform’s popularity is growing rapidly, with one in four Mews customers now using Mews Spaces to provide additional bookable services. This innovation not only diversifies revenue streams but also simplifies operations by managing all space inventory within the same system as room bookings.   Revolutionising Hotel Spaces   Matthijs Welle, CEO of Mews, highlighted the platform’s transformative power: “Mews empowers hoteliers to manage any aspect of their property-from bedrooms to parking and co-working spaces-in one seamless platform. A modern hotel is so much more than just bedrooms. We’re helping hotels generate revenue from every square meter, making their businesses healthier and more diverse.”   Flexibility is key to the platform’s success. Mews Spaces supports bookings by the hour, day, night, or even month, catering to the growing demand for extended stays and short-term usage. Long-stay bookings alone account for €100 million of the additional revenue generated, tapping into a market projected to exceed $54 billion in 2023 and triple in size within the next decade.   Proven Impact on Hotel Operations   The number of properties offering additional services through Mews has doubled in under a year, and the average revenue per reservation through Mews Spaces has surged by 80% year-over-year to €430 in 2024.   Hoteliers like Frederic Loots, Director of WP Hotels, have already experienced the platform’s benefits: “Integrating parking into the PMS has saved us significant time and effort. The automated reporting lets us focus more on enhancing the guest experience.”   Similarly, Bert Serry, Operations Manager for Yalo, praised the platform for its versatility: “Mews enables us to manage meeting rooms alongside hotel rooms on the same platform, driving extra revenue without adding complexity.”   Expanding Possibilities   Mews continues to push boundaries with plans to introduce an hourly booking engine, giving hoteliers even more granular control over their space inventory. The platform’s flexibility also supports day-use services, as exemplified by Compagnie Hôtelière de Bagatelle, which created a separate booking engine for day-use room reservations. Delphine Juhel, Director of Operations, remarked: “Opening our rooms for day use has become a great source of additional revenue while increasing our visibility in the local community.”   A Thriving Future for Hoteliers   With the global hospitality landscape evolving, Mews Spaces positions hoteliers to meet growing demands for flexible, multi-purpose spaces. The platform’s ability to boost revenue while streamlining operations makes it a game-changer for properties seeking to adapt and thrive in a competitive market.

Resorts World Las Vegas has announced a significant shakeup in its leadership, unveiling a newly formed Board of Directors and appointing seasoned executive Alex Dixon as Chief Executive Officer. This strategic move signals the resort’s intent to solidify its position as the premier luxury destination on the Las Vegas Strip.   At the helm of the new board is industry stalwart Jim Murren, who will serve as Chairman. With more than 130 years of combined experience in the gaming and hospitality sectors, the new leadership team is poised to steer Resorts World Las Vegas into its next chapter of growth and innovation.   Dixon, a Las Vegas native, will step into his CEO role on January 16, 2025, while the new Board assumed its responsibilities on December 4. Kok Thay Lim, Chairman and CEO of Genting Berhad-the resort’s parent company-expressed confidence in the appointments, saying, “With over four decades of collective experience in global gaming and hospitality, we believe Jim, Alex, and the Board will drive our strategic goals and deliver unparalleled guest experiences.”   Experienced Leaders Take the Stage   Murren, a household name in the industry, brings a wealth of expertise from his tenure as CEO and Chairman of MGM Resorts International. Known for driving transformative growth, he continues to serve in influential roles, including positions with Ritz-Carlton Yacht Collection and Cirque du Soleil. Reflecting on his new role, Murren said, “Resorts World Las Vegas has set the bar for premier hospitality on the Strip, and I’m thrilled to help build on the strong foundation laid by the team.”   Dixon joins the leadership team after an impressive career that spans Fortune 500 companies and iconic brands, including Caesars Entertainment and Goldman Sachs. Known for his ability to rejuvenate legacy brands and unlock underutilised assets, he brings a hands-on approach to leadership. “This is a dream come true,” said Dixon. “As a native of this city, I’m deeply honored to contribute to one of its most iconic landmarks. We have an incredible team, and I’m excited about what we’ll achieve together.”   A Diverse and Skilled Board   The newly formed Board includes a mix of independent and non-independent directors:   A.G. Burnett, a former Chairman of the Nevada Gaming Control Board, brings regulatory expertise critical for guiding the company’s governance and compliance.   Michelle DiTondo, a respected HR strategist, offers insights on talent development and workplace culture, honed over years with MGM Resorts and Caesars Entertainment.   Kong Han Tan, representing Genting Berhad, adds financial acumen and operational oversight to the board, leveraging his background in investment banking and executive leadership.   A Bright Future Ahead   With this leadership structure in place, Resorts World Las Vegas aims to enhance its guest offerings and cement its reputation as a global leader in luxury and entertainment. Dixon added, “Our future is bright, and with the talented and committed employees we have, there’s no limit to what we can accomplish together.”   As the Las Vegas Strip continues to evolve, all eyes will be on Resorts World Las Vegas to see how it leverages this experienced leadership team to redefine hospitality and entertainment in the heart of Sin City.  

The Zipper Hotel & Apartments, a 168-room property that opened in November 2023, has achieved an unprecedented feat in hospitality: operating with a lean team of just six staff members. This revolutionary approach-enabled by the cutting-edge Like Magic platform-has reduced staffing by 80% compared to traditional hotels of its size while maintaining exceptional guest satisfaction and operational efficiency.   A Tech-Powered Solution   At the heart of this transformation is the Like Magic platform, an all-in-one solution integrating a booking engine, guest platform, employee interface, and monitoring tools. By automating 80% of daily tasks, Zipper Hotel manages most operations through a single dashboard, allowing the minimal team to focus on delivering personalised guest experiences.   The guest-centric system enables travelers to handle check-ins, create keyless room passes, order food, and request amenities like linens and pillows-all from their smartphones. Seamless communication is ensured through WhatsApp integration, adopted by 70% of guests, enhancing convenience and satisfaction.   Operational Excellence   The platform also equips staff with a traffic light notification system and real-time monitoring tools, enabling them to swiftly address any issues and maintain a smooth operational flow. This efficient model has allowed Zipper Hotel to redefine hospitality standards without compromising service quality.   Industry Experts Weigh In  Markus Feller, CEO of Like Magic, emphasised the broader implications of the Zipper Hotel’s success: “The Zipper Hotel exemplifies how technology can overcome staffing challenges, streamline operations, and deliver outstanding guest experiences. It sets a new benchmark in the hospitality industry, demonstrating how innovation can transform every aspect of hotel management.”   Otto Konstantin Lindner, Co-founder of The Zipper, praised the platform’s impact: “Like Magic has revolutionised our operations. With just six team members, we’ve created a model that is easy to manage, efficient, and loved by both staff and guests.”   Key Features of the Like Magic Platform:   Centralised Operations: One system for managing guest interactions and daily operations.   Automated Tasks: Simplifies check-in, food ordering, room access, and more.   Enhanced Guest Communication: WhatsApp integration ensures fast, seamless service.   Real-Time Monitoring: Tracks operational performance and guest journeys.   Transforming Hospitality   As labor shortages and rising costs challenge the hospitality sector, Zipper Hotel’s success demonstrates the power of integrating technology to streamline operations while elevating guest experiences. With its innovative use of the Like Magic platform, the Zipper Hotel & Apartments has set a new standard for tech-enabled, guest-first hospitality.  

The Radisson Blu Hotel & Convention Center, Tunis, has officially opened its doors, marking a significant milestone for Radisson Hotel Group as the brand’s debut in the Tunisian capital. Located on Avenue Mohammed V, the hotel combines contemporary luxury with the charm of Tunisian culture, offering stunning views of Lake Tunis and the city. Its prime location places guests at the heart of Tunis’ cultural and business hubs, near landmarks like the historic Medina, Belvedere Park, and Sidi Bou Said.   A New Standard in Luxury Accommodations   The hotel features stylish rooms and suites designed for comfort and sophistication, characterised by warm, neutral tones and elegant furnishings. Highlights include: Invigorating rain showers, complimentary Wi-Fi and custom decorative elements for a personalised touch. Whether for business or leisure, every aspect of the guest experience has been carefully curated to ensure a relaxing and memorable stay.   Culinary Experiences Inspired by Tunisian Culture   Guests are invited to explore diverse dining options, each offering unique flavors and settings:   Al Mayda Restaurant: International cuisine and breakfast buffets in a welcoming ambiance.   Dar Zmen: Authentic Tunisian dishes in an elegant atmosphere.   La Casa: Mediterranean delights complemented by live music and poolside views.   El Nakhil Lobby Bar: Refreshing cocktails served under palm trees.   Al Jalsa Shisha Lounge: Traditional shisha on an outdoor terrace.   Exceptional Event and Wedding Facilities   The Radisson Blu Hotel & Convention Center is a premier destination for meetings, events, and celebrations in Tunis. Key features include 2,000 square meters of flexible event space, 14 modern venues accommodating up to 2,000 guests, two spacious ballrooms, ideal for weddings and grand celebrations, tailored wedding packages to create unforgettable experiences. With secure parking for up to 400 vehicles, the hotel ensures seamless convenience for guests and attendees.   Rejuvenation and Relaxation   The Laico Tunis Spa offers a sanctuary of wellness, featuring massages and facials, traditional hammam experiences and a tranquil outdoor pool. For fitness enthusiasts, the fully equipped fitness centre provides state-of-the-art facilities to stay active.    A Vision for Excellence   Tim Cordon, COO of Radisson Hotel Group, celebrated the opening: “This launch is a testament to our commitment to delivering world-class hospitality in Africa. Radisson Blu Hotel & Convention Center, Tunis, embodies our brand’s promise of excellence, luxury, and cultural immersion.”   Wissem Souifi, General Manager, added: “Our hotel is more than a destination-it’s a vibrant meeting point where business and leisure travellers can experience the very best of Tunisian hospitality.”   The Radisson Blu Hotel & Convention Center, Tunis, seamlessly blends modern luxury with cultural heritage, setting a new benchmark for hospitality in the region and positioning itself as a top choice for travelers in Tunis.    

Four Seasons Hotels and Resorts, the world’s leading luxury hospitality and branded residential company, in partnership with Hinitsa Bay Holdings, has announced plans to transform a scenic beachfront property in Porto Heli, Greece, into a world-class resort and private residences.   A Premier Mediterranean Destination   Nestled against the stunning backdrop of southeastern Greece, the Four Seasons Resort and Residences Porto Heli will overlook the Argolic Gulf and the island of Spetses. The redevelopment spans an expansive 75 hectares (185 acres) with a coastline stretching 3.25 kilometres, transforming the existing estate into a luxurious retreat. The property will include: 80 guest rooms and suites, 30 bungalows and Four Seasons-branded residential villas.   With its prime location, guests and residents will enjoy seamless access to the beach, Porto Heli’s town centre, and picturesque walking trails, complemented by Four Seasons’ unparalleled service and amenities.   Elevating the Porto Heli Experience   “We are excited to introduce Four Seasons to Porto Heli, creating a new dynamic resort destination for discerning travelers,” said Bart Carnahan, President of Global Business Development, Portfolio Management and Residential at Four Seasons. “This partnership with Hinitsa Bay Holdings reflects our shared commitment to elevating the destination’s profile with exceptional service, quality, and personalised experiences.”   Paul Coulson, Chairman of Hinitsa Bay Holdings, added, “This transformation represents a significant milestone for Porto Heli. The new Four Seasons resort will preserve the area’s charm while introducing world-class facilities that redefine luxury hospitality.”    World-Class Amenities and Experiences   The resort will cater to a wide array of preferences with thoughtfully designed amenities, including:   Dining: An all-day restaurant, beachfront dining, lobby lounge, and other culinary experiences.   Wellness: A 1.3-hectare spa garden featuring 18+ treatment rooms, a thermal suite, fitness and movement facilities, and a salt pool, all designed to connect guests to nature and promote well-being.   Recreation: Pools for adults, families, and kids, a multi-sports centre, and a fitness gym.   Family Programs: The Kids For All Seasons program offers engaging activities tailored to young guests.   Expanding Four Seasons’ Presence in Greece   The Porto Heli project adds to Four Seasons’ growing footprint in Greece, which includes the award-winning Four Seasons Astir Palace Hotel Athens and the upcoming Four Seasons Resort Mykonos, set to open in 2025. With its blend of traditional charm and cutting-edge amenities, Four Seasons Resort and Residences Porto Heli will offer guests and residents an unmatched experience, further solidifying Greece’s position as a global luxury destination.  

In the heart of Borlänge, nestled within Dalarna’s rich cultural heritage and picturesque landscapes, Elite Hotel Brage is redefining the guest experience. By partnering with the innovative wellness company Gympak, the hotel has become the first in the region to offer an enhanced health-focused stay, setting a new benchmark for hospitality in Dalarna.   Luxury Meets Wellness   Elite Hotel Brage, a four-star establishment celebrated for its Nordic charm and modern sophistication, offers 102 exquisitely designed rooms that cater to both business travelers and tourists. Known for its attention to detail, the hotel is taking its commitment to guest satisfaction a step further with an array of wellness amenities.  Starting in late December, guests can borrow workout clothes, making it effortless to utilise the hotel’s gym, enjoy in-room fitness routines, or venture outdoors for a run amidst Dalarna’s natural beauty. Portable fitness equipment is also available, ensuring guests can maintain or establish their health routines, whether they’re attending meetings or exploring the local scenery.   Inspiring Healthy Travel   The partnership with Gympak exemplifies Elite Hotel Brage’s mission to simplify and inspire wellness for its guests. “We want to make it easy for our guests to integrate exercise and well-being into their lives, even when traveling,” says Malin Lundgren, General Manager of Elite Hotel Brage. “Our partnership with Gympak allows us to offer a service that both inspires and simplifies.”   This initiative aligns seamlessly with the hotel’s commitment to sustainability. By enabling guests to travel lighter through the provision of workout clothes and equipment, the partnership reduces environmental impact while enhancing guest convenience.   “It’s fantastic to work with a hotel that shares our vision of focusing on health and well-being,” says Jone Sølvik, CEO of Gympak. “Elite Hotel Brage demonstrates what’s possible when innovation and guest care come together.”   Beyond Accommodation   More than just a place to stay, Elite Hotel Brage serves as a gateway to Dalarna’s cultural treasures and natural wonders. Its central location makes it the perfect starting point for exploring scenic hiking trails, local events, and the vibrant heritage of Borlänge.   “We see it as our mission not only to offer a bed for the night but to be a destination where guests feel inspired and well cared for,” adds Lundgren.   A New Standard in Hospitality   With a strong focus on wellness and sustainability, Elite Hotel Brage is raising the bar for the hotel industry in Dalarna. By seamlessly combining luxury, innovation, and guest well-being, the hotel is setting an example for others and establishing itself as a pioneer in the region. Whether for a relaxing escape or an active adventure, Elite Hotel Brage is crafting an experience that guests will remember long after their stay.    

HTL Hotels has taken a significant step toward enhancing its guest experience by implementing Shiji ReviewPro, a cutting-edge hospitality technology platform. This transformative move has enabled HTL to shift from manual, time-consuming communication processes to automated, personalised messaging, improving both operational efficiency and guest satisfaction.   The results speak volumes. Since integrating Shiji ReviewPro with its Property Management System, HTL has streamlined nearly 20 key guest interactions, from pre-arrival instructions to post-stay feedback. The integration has already led to higher ratings on major online travel platforms, an increase in direct bookings, and a sharper competitive edge for HTL’s four hotels.   Transforming Guest Communication   Osvaldo Czerwiak, Technology Consultant for HTL Hotels, praised the platform’s impact, highlighting a real-world example of its benefits. “Since implementing Shiji ReviewPro, we’ve witnessed a dramatic transformation in how we manage guest communication. One case stood out where we resolved a service issue before the guest even arrived at the reception. The guest was so impressed that they left glowing feedback, and it contributed to an increase in our overall satisfaction ratings,” he shared.   This proactive approach has paid off. HTL Hotels reports that 99.4% of guest concerns are now addressed, with an impressive 92.5% of responses delivered promptly. Platforms like WhatsApp have become vital communication channels, making it easier to connect with guests in real time and convert feedback into actionable improvements.   Enhancing Efficiency and Loyalty   The integration of Shiji ReviewPro is more than a technological upgrade-it’s a shift in how HTL engages with its guests. Ryan King, Senior Vice President of Shiji Americas, expressed pride in the partnership. “Modern travellers expect hotels to be responsive, efficient, and personalised in their approach to service. With Shiji ReviewPro, HTL Hotels is exceeding these expectations. This integration showcases how technology can enhance guest engagement while streamlining operations,” King said.   The platform’s robust reporting tools have also empowered HTL to adopt data-driven decision-making. By analysing guest feedback, the hotels have aligned budget planning and staff incentives with guest needs. This approach has resulted in improved Net Promoter Scores (NPS) and Global Review Index (GRI) scores, reflecting higher guest loyalty and satisfaction.   Setting the Bar for Hospitality   The success of Shiji ReviewPro at HTL Hotels demonstrates the transformative power of technology in hospitality. From enhancing day-to-day interactions to driving long-term growth, this partnership is setting a benchmark for delivering exceptional guest experiences.  

IHG Hotels & Resorts, a global player in hospitality, has announced a management agreement with Knowledge Economic City (KEC) Co., a publicly listed company in Saudi Arabia, to develop two new hotels in the Islamic World District (IWD) of Al Madinah. These properties will add 1,057 keys to the holy city, reinforcing its status as a world-class destination for religious and cultural experiences.   Transforming Al Madinah through World-Class Hospitality   The new hotels, Holiday Inn & Suites IWD KEC (552 keys) and Holiday Inn Express IWD KEC (505 keys), are set to open in January 2029. Strategically located at the entrance of the Islamic World District and adjacent to the Al-Haramain High-Speed Railway station, these properties will serve as gateways for pilgrims and travellers visiting Al Madinah.   The Islamic World District, a key component of the Knowledge Economic City, is a transformative mixed-use development designed to enhance Al Madinah’s infrastructure and economy. Featuring hotels, residential areas, cultural attractions, and commercial spaces, the district aims to provide a seamless and enriched experience for Hajj and Umrah pilgrims, as well as business travellers.   Cultural and Modern Design for a Premier Experience   Both hotels will be designed in a contemporary Najdi architectural style, blending modern aesthetics with Islamic cultural influences.   Holiday Inn & Suites IWD KEC: Offering a large all-day dining outlet and an open lobby lounge, this property caters to both leisure and business travellers.   Holiday Inn Express IWD KEC: Focused on providing streamlined, accessible, and value-conscious accommodations, ideal for religious pilgrims and budget travellers.   Guests at both hotels will have access to IHG One Rewards, the brand’s loyalty program offering benefits such as suite upgrades, lounge memberships, and extended check-outs through the IHG mobile app.   A Step Toward Vision 2030   This partnership aligns with Saudi Arabia’s Vision 2030, emphasising the growth of the tourism and hospitality sectors. Speaking about the collaboration, Haitham Mattar, Managing Director, India, Middle East & Africa, IHG, stated: “These properties are a significant addition to our portfolio, and we are honored to contribute to the development of Knowledge Economic City, catering to millions of religious and business travellers with exceptional amenities.”   Amin Shaker, Chairman, KEC, expressed: “This partnership highlights our commitment to enhancing Al Madinah’s hospitality offerings and aligns perfectly with the Kingdom’s Vision 2030.”   Mohammad Al Mubarak, CEO, KEC, added: “By partnering with IHG, we aim to set new benchmarks in innovation, accommodation, and guest experiences within the Holy City.”   IHG’s Growing Footprint in Saudi Arabia   IHG currently operates 43 hotels across six brands in Saudi Arabia, including InterContinental, Crowne Plaza, Holiday Inn, and Six Senses. With 44 additional properties in the pipeline, this collaboration with KEC further strengthens IHG’s commitment to the region. The development of these two properties underscores IHG’s role in shaping Al Madinah into a premier destination, enhancing its cultural and economic landscape while providing unparalleled hospitality services for travellers worldwide.  

Atypio Hotel Experience, a leading name in the French hotel industry, has announced a significant new partnership with Covivio Hotels, a subsidiary of Covivio. This collaboration will see Atypio take on the management of 12 additional hotels across France, cementing its status as a benchmark in multi-brand hotel management. With this development, Atypio now oversees a portfolio of 38 hotels.   A Partnership for Performance and Sustainability   This partnership is set to bring a fresh perspective to the repositioning and management of the 12 hotels, aligning them with the highest standards in the hospitality industry. By leveraging Atypio’s operational expertise, innovative tools, and long-term relationships with trusted partners, Covivio Hotels will gain a competitive edge in delivering both performance and sustainability.   Expanding Horizons: 12 New Hotels in Strategic Locations   From December 2024, Atypio will take over the management of 12 strategically located hotels, with a strong focus on the Île-de-France and Occitanie regions. These include:   Ile-de-France   – Mercure Boulogne Billancourt   – Mercure Paris La Défense Grande Arche & Residence   – Novotel Pont de Sèvres   – Ibis Paris Saint Denis Stade Sud   – Ibis budget Roissy CDG Paris Nord 2   – Ibis budget Paris Porte de Vincennes   – Ibis Paris Pantin Église   – Ibis Fontainebleau   Occitania   – Mercure Toulouse Centre Saint-Georges   – Ibis Toulouse Centre   – Ibis budget Toulouse Centre Gare   These hotels will benefit from Atypio’s management expertise, focusing on optimising operations, enhancing guest experiences, and driving sustainable practices.   A Proven Track Record of Innovation and Growth   Since its founding in 2018, Atypio Hotel Experience has established itself as a trusted name in the French hospitality landscape. Managing 38 multi-brand hotels, 23 multi-brand restaurants, and 8 urban farms through its startup Agripolis, the group places innovation and sustainable development at the forefront of its operations.   This new partnership reaffirms Atypio’s mission to provide exceptional experiences for both business and leisure travellers, while ensuring the responsible management of hotel assets. With this expansion, Atypio Hotel Experience is well-positioned to continue shaping the future of hospitality in France, combining operational excellence with a strong commitment to sustainability.  

Leading smart facilities management provider, HITEK Services, a subsidiary of the Farnek Group, has unveiled Housekeeping Plus, an innovative mobile application designed to transform housekeeping operations in the hospitality industry. Tailored for hotels, resorts, and property management companies, the app simplifies workflows and boosts efficiency through advanced automation and seamless connectivity, offering a cost-effective solution for an industry facing mounting operational challenges.   Javeria Aijaz, Managing Director of HITEK Services, highlighted the app’s potential to address key concerns in the hospitality sector. “Recruitment challenges, the drive for cost-saving, operational efficiency, and the ever-growing need to exceed guest expectations are at the heart of every hotel’s success,” Aijaz said. “Housekeeping Plus redefines how these needs are met, digitising processes that were once manual and time-consuming.”   From Paperwork to Real-Time Updates   Gone are the days of paper checklists and room allocation sheets. With Housekeeping Plus, housekeepers can digitally sign off completed tasks, enabling supervisors to monitor room conditions in real-time. This not only enhances accountability but also allows front office teams to assign rooms to guests promptly.   Through QR code integration, housekeepers can efficiently log tasks without manual data entry, while management gains the ability to review productivity on both individual and team levels.   Streamlined Operations and Cost Efficiency   One of the app’s standout features is its integration with hotel Property Management Systems (PMS), creating a seamless flow of real-time data on room occupancy and guest movements. This integration eliminates the need for printed assignments and facilitates the creation of optimised cleaning schedules.   “Daily schedules can be easily shared with staff, with a focus on completed and pending tasks,” Aijaz explained. “Real-time notifications ensure urgent updates reach housekeepers instantly, enabling quick action and even facilitating maintenance requests, complete with supporting images, that are redirected to engineering teams.”   Consistency and Brand Standards   The app also centralises access to Standard Operating Procedures (SOPs) and checklists, ensuring consistency across room types. Updates are instantly reflected, making it easier for housekeepers to maintain high standards aligned with a hotel’s brand values.   “Maintaining impeccable housekeeping standards is vital for guest satisfaction and a hotel’s reputation,” Aijaz noted. “With Housekeeping Plus, management can oversee SOP compliance, ensuring consistent service delivery.”   Empowering Teams with Data-Driven Insights   Real-time dashboards provide valuable insights into performance and productivity, allowing hotels to better allocate staff and plan shifts based on occupancy forecasts. By combining advanced features with a user-friendly interface, Housekeeping Plus empowers hospitality teams, fostering collaboration across departments while delivering significant savings in time and resources. With technology like Housekeeping Plus, the future of hospitality is becoming smarter, more connected, and focused on exceeding guest expectations.  

Minor Hotels, a global player in hospitality, has reached a major milestone in its sustainability journey, with 30 of its properties earning the prestigious Green Growth 2050 Platinum certification. This accomplishment highlights the Bangkok-based group’s steadfast commitment to environmental stewardship across its operations in 56 countries.   Since March 2024, 10 more hotels have joined the ranks of Platinum-certified properties, including Anantara Peace Haven Tangalle Resort in Sri Lanka and Anantara Maia Seychelles Villas, marking the group’s first Platinum certifications in Sri Lanka and Africa, respectively.   A Rigorous Path to Sustainability Excellence   The Green Growth 2050 certification, offered at Silver, Gold, and Platinum levels, is one of the travel industry’s most comprehensive frameworks for assessing sustainability. To achieve Platinum status, properties must excel in over 450 sustainability indicators covering environmental, social, and governance practices. Minor Hotels has set Gold or higher as the standard for all its Anantara and Avani properties, showcasing its deep commitment to corporate responsibility.   Spotlight on Sustainability Efforts   Anantara Peace Haven Tangalle Resort, Sri Lanka:   Nestled in a natural sanctuary, the resort has transformed nearly 90,000 square meters of land into a chemical-free zone, fostering biodiversity and creating habitats for species like dragonflies, frogs, and birds. “Achieving Platinum is a testament to our team’s relentless efforts in environmental conservation since our inception in 2015,” said Erik Billgren, General Manager.   Anantara Maia Seychelles Villas, Seychelles:   This luxury property is a leader in water conservation, using advanced technologies like rainwater harvesting and wastewater treatment for irrigation. “This recognition reflects our dedication to environmental responsibility,” said Gabriele Porru, Hotel Manager, highlighting their continued efforts to innovate while delivering exceptional guest experiences.   Avani+ Palm View Dubai Hotel & Suites, UAE:   This property has earned Platinum certification for the fourth consecutive year, achieving the highest audit score across Minor Hotels globally. Notably, it remains the only hotel in the group to secure Platinum status on its first and every subsequent audit.   Driving Global Eco-Tourism   “Achieving our 30th Platinum certification is a proud moment for Minor Hotels,” said John Roberts, Group Director of Sustainability & Conservation. “This milestone demonstrates how creative approaches to eco-tourism can help cut emissions, climate-proof the food supply, and support local communities-all while enabling travelers to leave a lighter footprint.”   This achievement underscores Minor Hotels’ leadership in sustainable hospitality, proving that luxury and environmental responsibility can coexist to create a positive impact on the planet.  

Guldsmeden Hotels, renowned for its commitment to sustainability and exceptional guest experiences, has partnered with Canary Technologies to transform the digital guest journey across its properties in Europe and Indonesia. This collaboration is set to modernise the brand’s operations and elevate every stage of the guest experience.   With the integration of Canary’s comprehensive Guest Management System, Guldsmeden Hotels will implement tools like Mobile Check-In, Smart Checkout, Dynamic Upsells, AI Guest Messaging, and a Digital Compendium. These solutions are designed to streamline the guest journey, making it more personalised, seamless, and efficient from arrival to departure.   Revolutionising Hospitality   “We are thrilled to partner with Guldsmeden Hotels, a brand that shares our passion for exceptional guest experiences,” said Manuel de la Torre, Regional Sales Director, EMEA, at Canary Technologies. “Through this partnership, Guldsmeden will not only streamline their operations but also supercharge revenue opportunities and deliver unforgettable stays for their guests.”   For Guldsmeden Hotels, this partnership represents the next chapter in its long-standing tradition of innovation. “Our brand prides itself on exceeding guest expectations and staying at the forefront of hospitality trends,” said Emil Togo Rasmussen, Digital Project Manager at Guldsmeden Hotels. “Canary’s platform empowers us to do just that by offering cutting-edge technology that aligns with our vision of modern, sustainable hospitality.”   This partnership ensures that Guldsmeden’s guests will enjoy:   Faster, Easier Check-Ins and Checkouts: Mobile tools to eliminate long lines and simplify the process.   Personalised Interactions: AI-powered messaging to address guest needs in real time.   Enhanced Experiences: Dynamic upselling options to customise each stay.   As the hospitality industry continues to embrace innovation, Guldsmeden Hotels and Canary Technologies are leading the way, demonstrating how technology can enhance the human touch in guest services. This partnership is not just about improving operations-it’s about creating memorable, tech-savvy experiences that resonate with today’s travellers. 

In a bid to tackle one of the hospitality industry’s most persistent challenges-outdated and fragmented technology-Growth Advisors International Network (GAIN) has partnered with Mews, a global provider in innovative cloud hospitality systems. Together, they are launching a groundbreaking program to transform how hotels manage their technology stacks.   Under the new partnership, GAIN will offer complimentary Technology Stack Assessments, commissioned by Mews, to selected hotel properties across North America. The program is designed to help hotels streamline their technology systems, eliminate inefficiencies, and elevate guest experiences, ultimately driving higher revenue and operational excellence.   Bridging the Tech Gap in Hospitality   Hotels have long struggled with piecing together disparate systems that don’t communicate effectively, creating data silos and operational headaches. This often leads to delayed workflows and diminished guest satisfaction. The GAIN-Mews collaboration seeks to turn this pain point into an opportunity.   Through the GAIN Hotel Technology Stack Assessments, expert advisors will evaluate a property’s existing tech setup, identifying gaps, inefficiencies, and areas ripe for improvement. From there, GAIN will provide tailored recommendations to optimise processes, integrate systems, and adopt solutions that empower staff and delight guests.   Human-Centric Approach to Innovation   The initiative isn’t just about technology; it’s about people. “Choosing the right tech stack and integrations can be overwhelming for hoteliers, but it’s essential for transforming guest experiences and operations,” said Richard Valtr, Founder of Mews. “This partnership with GAIN simplifies that process. Together, we’re making it easier for hotels to embrace technology that positions them for long-term success.”   Michael Cohen, Managing Partner at GAIN, echoed the sentiment: “We’re not just assessing systems; we’re future-proofing businesses. By uniting expertise from GAIN and Mews, we’re addressing real-world challenges and giving hoteliers the tools they need to stay competitive in a rapidly evolving market.”   Empowering Hotels to Thrive   The program’s highlights include:   Comprehensive Technology Reviews: Detailed analyses of each hotel’s tech stack to uncover inefficiencies and opportunities for automation.   Actionable Insights: Tailored recommendations to enhance operational efficiency, reduce costs, and deliver seamless guest experiences.   Revenue and Satisfaction Boosts: By upgrading their technology, hotels can meet the demands of tech-savvy travellers while streamlining operations.   Selected properties will gain access to these assessments free of charge, offering an invaluable opportunity to modernise their infrastructure without upfront investment.   A Step Toward the Future   This partnership signals a new era for the hospitality industry, where technology is no longer a burden but a strategic asset. As GAIN and Mews join forces, their mission is clear: to help hotels unlock their potential, one streamlined system at a time. For hotels eager to take the next step in their digital transformation journey, the GAIN-Mews initiative promises a practical, results-driven approach to building a brighter, tech-enabled future.  

In the heart of the city’s emerging Karlastaden district, Clarion Hotel Karlatornet, which opened its doors in September, is redefining the hospitality experience with a focus on modern comfort and guest well-being. The hotel has partnered with wellness company Gympak to launch an innovative service allowing guests to rent workout clothes directly at the hotel – no packing required.   This thoughtful addition caters to travellers who may have forgotten their workout gear or those who prefer to travel light, ensuring that fitness remains accessible even on the go. Starting this winter, guests can take advantage of this convenient service to enjoy the hotel’s state-of-the-art gym or explore the scenic surroundings of Karlastaden.   “We’re incredibly excited to partner with Gympak to bring this service to life,” said Magnus Östlund, CEO and General Manager of Clarion Hotel Karlatornet. “As a newly opened hotel, we aim to offer a holistic guest experience that goes beyond comfortable accommodation. With this initiative, we’re helping guests prioritise their health and fitness while they stay with us.”  A Wellness-Centered Stay   Clarion Hotel Karlatornet, located next to Sweden’s tallest building, boasts 300 elegantly designed rooms spread across 15 floors, with breathtaking panoramic views, a tranquil spa, and a fully equipped gym. Guests can immerse themselves in the vibrancy of Gothenburg while enjoying a peaceful retreat in this stunning new hotel.   The collaboration with Gympak is part of the hotel’s mission to blend innovation with genuine care for its guests. Linn Örneskog, Sales Europe at Gympak, echoed this sentiment, saying, “It’s inspiring to see Clarion Hotel Karlatornet prioritise their guests’ health from the start. We’re thrilled to work with a hotel that values well-being as much as we do.”   Setting a New Standard   Since its opening, Clarion Hotel Karlatornet has quickly become a symbol of modern hospitality in Gothenburg. From the dynamic atmosphere of Karlastaden to the hotel’s impeccable amenities, every detail is designed to enhance the guest experience. The rental workout clothing service is just the latest example of how the hotel is staying ahead of the curve.   Whether you’re a fitness enthusiast or just looking to unwind in style, Clarion Hotel Karlatornet invites you to experience a stay where comfort and innovation come together seamlessly.

Club Oxygen Resorts, part of the Chemmanur International Group’s Hospitality & Leisure Division, has implemented mycloud Hospitality hotel management software across all five of its membership-based vacation destinations: Thekkady Wild Corridor, Country Tavern (Ooty), Morjim (Goa), The Royal Chalet (Mahabaleshwar), and Welbeck Vintage (Ooty). This move marks a significant step towards operational efficiency and enhanced guest experiences.   A Shift Toward Seamless Operations   Previously reliant on multiple on-premise software systems, Club Oxygen Resorts faced operational inefficiencies and a lack of integration across its properties. After consulting with mycloud Hospitality, the group transitioned to a comprehensive, cloud-based property management system (PMS) that provides a single dashboard for managing all five properties from anywhere in the world.   “With our previous system, inefficiencies arose from a lack of seamless integration, coupled with unsatisfactory support and high costs,” said Mr. Shakeel Shaikh, IT Manager at Club Oxygen Resorts. “Switching to mycloud PMS has streamlined operations, reduced costs, and improved our processes. The support team is incredibly responsive, and the platform has become a reliable backbone for our operations.”   A Complete Hospitality Solution   The mycloud Hospitality suite deployed at Club Oxygen Resorts includes modules for Property Management (PMS), Point of Sale (POS), Back Office, and Channel Manager. The platform’s flexible architecture adapts to the specific needs of the business, offering tools for booking management, contactless guest experiences, e-distribution, social listening, and more. Securely hosted on Amazon servers and ISO 27001 certified, mycloud PMS ensures robust data security and operational reliability.   Commitment to Affordable Luxury   Dr. Boby Chemmanur, Founder of the Chemmanur International Group, is dedicated to transforming the vacation ownership industry by emphasising credibility, transparency, and affordability. Club Oxygen aims to make world-class holiday experiences accessible to middle-class Indian families, and adopting mycloud Hospitality aligns with this vision by reducing operational complexities and enabling more focus on guest satisfaction.   Driving Digital Transformation   “We are thrilled to partner with Dr. Chemmanur’s visionary business,” said Mr. Deepak Chauhan, Vice President of mycloud Hospitality. “Our platform is designed to drive digital transformation, streamline operations, and enhance guest engagement. This collaboration demonstrates how innovative technology can redefine hospitality by reducing costs, boosting revenue, and elevating the guest experience.”   This partnership underscores the power of cloud-based innovation in modern hospitality, paving the way for more efficient operations and memorable guest stays.

Mi-pad Queenstown, an award-winning modern hotel, has partnered with Vingcard, an ASSA ABLOY company, to enhance its guest experience with the installation of Vingcard Allure door locks, enabled with Mobile Access technology. Known for its focus on smart tech and personalised convenience, mi-pad Queenstown is raising the bar for secure, seamless, and innovative stays.   Nominated as the World’s Best Smart Hotel at the World Travel Tech Awards, mi-pad Queenstown’s commitment to advanced technology played a key role in selecting Vingcard Allure. Featuring a sleek, customisable LED panel that integrates seamlessly with the property’s interior design, Vingcard Allure also employs cutting-edge credential encryption to protect against unauthorised access, ensuring maximum safety for guests.   Seamless Digital Experience   By enabling Mobile Access through mi-pad’s interactive app, the property has revolutionised the check-in process and room controls. Guests can skip front desk queues, receive digital room keys instantly upon electronic check-in, and access their rooms directly with their smartphones. Beyond door access, the app allows users to adjust room temperature and lighting in real-time, whether they’re in the hotel or miles away.   “Mi-pad is centered on providing a hotel stay that’s modern and able to reflect the latest in technology that the hospitality industry has to offer,” said Harry Flynn, Hotel Manager at mi-pad Queenstown. “Vingcard’s cutting-edge solutions more than live up to that standard, and the ability to integrate so seamlessly with our mobile app and in-room systems is a significant achievement that sets our guest stay experience apart.”   Sustainability Meets Smart Living   In addition to enhancing security and convenience, mi-pad Queenstown’s integration of Vingcard technology includes smart energy management features. In-room motion sensors work in tandem with the locking system to optimise energy use. When a room is vacant, lights and thermostats adjust to energy-saving levels automatically. Upon a guest’s return, or when pre-set through the app, these settings revert to ensure comfort while maintaining sustainability.   Setting New Standards in Hospitality   With the addition of Vingcard Allure, mi-pad Queenstown continues to position itself as a leader in the smart hotel movement. By combining advanced security, personalised digital experiences, and sustainability, the property offers a stay that caters to the needs of today’s tech-savvy and environmentally conscious traveller.   Mi-pad Queenstown and Vingcard’s collaboration is a testament to how innovation can redefine hospitality, creating an experience where convenience, safety, and sustainability converge.

Hilton is set to more than double its footprint in Morocco with the signing of nine new hotels, reflecting the country’s growing appeal as a global travel destination. This ambitious expansion spans seven of Hilton’s world-renowned brands, including the debut of the luxury Waldorf Astoria Hotels & Resorts in Rabat and the introduction of LXR Hotels & Resorts, Curio Collection by Hilton, and Hampton by Hilton to the Moroccan market.   Catering to Morocco’s Booming Tourism Sector   Morocco’s tourism industry has seen a remarkable resurgence, with 13.1 million visitors recorded in the first nine months of this year-an increase of two million compared to the same period in 2022. This growth underlines the nation’s rising popularity as a premier travel destination.   Carlos Khneisser, Vice President of Development for the Middle East and Africa at Hilton, highlighted the significance of the expansion: “Morocco is experiencing exceptional momentum as a sought-after tourist destination. These nine new signings will add over 1,300 rooms and create approximately 1,500 jobs, reflecting Hilton’s long-standing commitment to the country. With our diverse portfolio, we aim to meet the varied needs of guests while contributing to Morocco’s thriving tourism and hospitality sectors.”   Luxury and Lifestyle Offerings Take Centre Stage   Hilton’s expansion brings its globally celebrated luxury brands to Morocco for the first time:   Waldorf Astoria Hotels & Resorts: Making its debut in the capital city of Rabat, this property will embody timeless luxury and world-class service.   LXR Hotels & Resorts: The first of its kind in Morocco, this exclusive property will open in Casablanca, delivering unique experiences in an iconic setting.   Curio Collection by Hilton: Lifestyle properties under this brand are planned for Casablanca and Rabat, offering guests locally inspired, one-of-a-kind stays.   Additionally, Hilton will expand its value-driven Hampton by Hilton brand, with properties set to open in Benguérir and Fes, catering to both leisure and business travellers.   A Legacy of Hospitality in Morocco   Hilton’s relationship with Morocco spans nearly six decades, and this latest expansion will bring its portfolio in the country to over 20 hotels in the coming years. The new properties will strengthen Hilton’s presence across key cities and regions, supporting Morocco’s vision to further solidify its status as a leading global tourism destination.   This strategic growth represents Hilton’s dedication to partnering with local stakeholders and creating world-class experiences for travellers. By introducing a mix of luxury, lifestyle, and value-oriented brands, Hilton is poised to meet the diverse needs of Morocco’s growing visitor base while delivering its signature hospitality to this vibrant market.

Shiji, a global leader in hospitality technology, has announced the establishment of the Shiji ReviewPro Customer Advisory Board, bringing together a powerhouse of hospitality brands to shape the future of reputation management. Comprised of industry heavyweights such as Barceló Hotel Group, Iberostar Hotels & Resorts, Kempinski Hotels, Meliá Hotels International, Minor Hotels, Pestana Hotel Group, and Radisson Hotel Group, the board aims to redefine standards for guest satisfaction and operational efficiency in the hospitality industry.   The board will leverage Shiji’s flagship platform, ReviewPro, a recognised leader in reputation management solutions. This collaboration seeks to address the most pressing challenges faced by hoteliers while exploring innovative approaches to improve brand performance and enhance the guest experience.   A Collective Push for Innovation   Wolfgang Emperger, Vice President of Europe, Africa, and the UK at Shiji, emphasised the importance of this collaborative approach: “The establishment of this Customer Advisory Board reflects our commitment to co-developing solutions that align directly with the priorities of our clients and the needs of today’s guests. By working with these industry leaders, we can refine ReviewPro to help hotels across the world achieve excellence in guest satisfaction and operational efficiency.”   With over 91,000 hotels worldwide relying on Shiji’s solutions, this initiative represents a strategic effort to deliver cutting-edge tools that address real-world hospitality demands. Features such as real-time feedback integration, advanced reputation analytics, and the Global Review Index™ (GRI) are key elements driving the platform’s value.   Shaping the Future of Hospitality   The advisory board will serve not only as a think tank but also as a platform for thought leadership, fostering the exchange of best practices among global hospitality leaders. Members will share insights into emerging trends, address operational challenges, and develop actionable strategies to enhance guest experiences across diverse markets.   Key areas of focus include:   Reputation Enhancement: Leveraging data-driven tools to boost guest satisfaction and brand loyalty.   Operational Efficiency: Streamlining processes to empower teams and improve service delivery.   Global Collaboration: Bridging perspectives from leading brands to address industry-wide challenges.   Bringing Lasting Value to Hospitality   This partnership underscores Shiji’s mission to drive innovation in the hospitality industry. By combining technological expertise with the operational insights of renowned hotel brands, the advisory board aims to ensure that tools like ReviewPro continue to deliver measurable value.   As the hospitality industry evolves, this collaborative effort marks a bold step toward a future where reputation management is not only a strategic priority but a cornerstone of success for hotel brands worldwide.

IRIS, the global provider in mobile F&B and guest experience platforms, has renewed its exclusive 10-year agreement with Marriott International, the world’s largest travel company, marking a significant milestone in their partnership. The collaboration, which sees IRIS powering mobile dining and digital guest directories across Marriott’s extensive portfolio of 8,700 properties, has been a driving force behind the growing popularity of seamless, app-based guest services.   The renewed agreement enables Marriott to continue utilising IRIS’s state-of-the-art mobile dining solution, integrated into the Marriott Bonvoy app, to enhance guest experiences and boost F&B revenues. By leveraging digital ordering, Marriott has seen double-digit growth in mobile orders and revenues over the past decade-a trend that continues to rise in response to the growing demand for self-service options.   Expanding Digital Dining Beyond In-Room Service   Initially launched to streamline in-room dining operations, IRIS’s platform now extends its reach to multiple areas across Marriott properties. Guests can use the service to order food and drinks at pool decks, lobby spaces, meeting venues, restaurants, and even for local catering. With easy access via the Marriott app, QR codes, or web links, IRIS enables guests to enjoy greater convenience while reducing wait times by an average of 30 minutes.   Jami Meier, Director of Outlets at the Kansas City Marriott Downtown, expressed the transformative impact of IRIS on her property’s operations. “With over 970 bedrooms spread across two towers, mobile dining has been a game-changer for us. The ease of use and popularity of the app have driven an 87% year-on-year increase in order volumes and a 94% rise in F&B revenue. Our guests appreciate the seamless nature of digital ordering, and it has significantly streamlined our ability to manage high volumes of room service and corporate orders,” she said.   Investing in Innovation to Meet Evolving Guest Expectations   In response to the rising demand for digital experiences, IRIS has introduced a host of new features, including allergen search and filter options, split billing for group payments, and a call-wait-staff function to improve in-person service times. The platform now also includes a cutting-edge digital staff ordering feature, enabling waitstaff to process orders efficiently via handheld devices, catering to guests who prefer a personal touch.   Graham Rushin, Vice President of Sales & Marketing at IRIS, highlighted the significance of the partnership: “Digital ordering is no longer a luxury-it’s an expectation. Guests spend 20-30% more through mobile orders compared to traditional methods. We’re proud to continue our work with Marriott as their exclusive vendor for digital F&B ordering. Our solutions are designed to equip operators with the tools they need to maximise guest spend, streamline operations, and meet the growing mobile-first trend.”   Strengthening Operational Efficiencies with Seamless Integration   To ensure smooth implementation, IRIS integrates seamlessly with Marriott’s third-party POS and payment systems, including Oracle Simphony Cloud, Toast POS, and Stripe. The result is a consistent and efficient experience across Marriott’s 30 global brands, from luxury properties to select-service hotels.   As inflation and recruitment challenges persist in the hospitality sector, Marriott’s renewed commitment to IRIS underscores the value of technology in overcoming these hurdles. By investing in innovative solutions, Marriott and IRIS are redefining how modern travellers interact with F&B services, setting a new standard for digital guest experiences.   This partnership not only reaffirms Marriott’s leadership in digital innovation but also demonstrates IRIS’s capability to deliver transformative solutions that benefit both guests and operators alike.    

In honor of Mexico’s National Raicilla Day on November 30, Naviva, A Four Seasons Resort, has announced the creation of a Filipino-inspired raicilla oven within its sprawling 48-acre sanctuary. This groundbreaking initiative, set to debut in March 2025, deepens the resort’s commitment to showcasing the cultural legacy of raicilla, a cherished ancestral agave spirit.   Drawing on history, the oven reflects the influence of Filipino sailors who introduced distinct distilling methods to Mexico during the Pacific trade era. This historical connection will be brought to life as part of Naviva’s immersive Road to Raicilla program, allowing guests to engage with the art of coastal raicilla-making without leaving the resort.   Reviving Centuries-Old Traditions   “By bringing the traditional raicilla-making process to Naviva, we’re giving guests an opportunity to not just taste but live the story of this unique spirit,” said Eduardo Sampere, Resort Manager at Naviva. “This experience will immerse visitors in the authentic practices that have defined raicilla for centuries, bridging history and the modern hospitality experience.”   Constructed using traditional techniques, the Filipino-inspired oven will allow guests to witness and participate in the intricate stages of raicilla distillation. Guided by a master distiller from Cabo Corrientes, visitors can explore the age-old process in an intimate, hands-on setting that highlights the craftsmanship of Mexican families who have safeguarded these techniques for generations.   An Elevated Culinary Journey   Naviva’s raicilla experiences extend beyond the oven. Guests can savor curated tastings of coastal and mountain expressions, including exclusive small-batch productions crafted for the resort. Chef Sofía Mojica at Copal Kitchen further elevates the experience, designing menus that pair perfectly with the spirit’s unique flavor profiles. Visiting master distillers add depth to the experience, transforming each tasting into an educational journey through Mexico’s agave traditions.   Immersive Excursions to Raicilla’s Roots   Naviva’s Road to Raicilla excursions offer two distinct paths for exploring this heritage. The De La Costa journey takes guests by boat to Cabo Corrientes, where they visit family-operated distilleries and savor raicilla in its most uncommercialised form. The De La Sierra route ventures into the mountains of San Sebastián del Oeste, one of Mexico’s Pueblos Mágicos, for exclusive tours with local producers.   A Legacy in the Making   The introduction of the Filipino raicilla oven underscores Naviva’s role as a steward of Mexican heritage, blending cultural preservation with luxurious hospitality. By offering these intimate, hands-on experiences, Naviva continues to elevate its position as a destination where history, craftsmanship, and sustainability converge.    

Story Hotel Signalfabriken, part of the JDV by Hyatt collection, is redefining the boutique hotel experience by placing wellness at the heart of its guest offerings. Located in Sundbyberg’s historic Signalfabriken, the 83-room property is pioneering a unique approach to guest well-being, seamlessly integrating fitness and health into its services.   Wellness on the Go   In partnership with Gympak, the hotel has introduced a first-of-its-kind service allowing guests to rent or borrow workout clothes and shoes directly from reception. This thoughtful addition ensures travelers can maintain their fitness routines even if they leave their gear at home. Additionally, a portable fitness kit designed for in-room training is now available, offering guests the flexibility to stay active without leaving their rooms.   Joy Juhlin, CEO of Story Hotel Signalfabriken, shared the vision behind the initiative: “We want to create a seamless blend of relaxation and wellness that adapts to each guest’s lifestyle. Gympak has been instrumental in helping us design a solution that inspires our guests to make health a priority during their stay.”  This innovation builds on successful wellness initiatives at the hotel’s sister property on Riddargatan, where similar offerings have received enthusiastic feedback from guests.   Setting a New Standard for Boutique Hotels   Story Hotel Signalfabriken’s commitment to well-being extends beyond fitness. The hotel’s holistic approach combines modern design, thoughtful amenities, and personalised service to create a haven where guests can balance activity and relaxation.   Nestled in the vibrant center of Sundbyberg, the hotel’s historic charm pairs with its forward-thinking philosophy to appeal to both business and leisure travelers. By integrating wellness into its identity, Story Hotel Signalfabriken is setting a new benchmark for boutique hotels, offering not just a place to stay but a destination to recharge, refocus, and thrive.   With this health-focused initiative, the hotel reaffirms its dedication to being more than just a stylish retreat – it’s a lifestyle destination designed for modern travelers seeking balance and inspiration.

Dan Company, a subsidiary of the Public Investment Fund (PIF) specialising in agri, eco, and adventure tourism, has unveiled its new luxury hospitality brand, Tuaja Luxury Resorts. This groundbreaking venture aims to redefine Saudi Arabia’s tourism landscape by offering an unparalleled blend of luxury, cultural heritage, and sustainable practices across stunning locations in the Kingdom.  Tuaja Luxury Resorts is designed to cater to a wide range of travelers, from adventure enthusiasts to wellness seekers, through three distinct offerings: Tuaja Premium Farm Resort, Tuaja Eco Resort, and Tuaja Adventure Resort. The brand’s ethos revolves around connecting guests to Saudi Arabia’s breathtaking landscapes and rich cultural tapestry while championing environmental responsibility.   Experiences Rooted in Nature and Sustainability   Each resort offers a unique experience tailored to its surroundings:   Tuaja Premium Farm Resort: Guests can indulge in luxury while immersing themselves in the agricultural heritage of the region. Highlights include farm-to-table dining, hands-on agricultural activities, and opportunities to savor fresh, local produce.   Tuaja Eco Resort: An oasis of tranquility, this eco-conscious retreat focuses on relaxation and rejuvenation. Visitors can explore meditative spaces, natural beauty treatments, and a serene atmosphere designed to promote wellness while embodying a commitment to environmental preservation.   Tuaja Adventure Resort: Thrill-seekers can enjoy a variety of outdoor activities, with each resort offering adventures unique to its location. From hiking to water sports, Tuaja Adventure Resort promises excitement against the backdrop of Saudi Arabia’s natural wonders.   A Vision for Sustainable Tourism   Abdulrahman Abaalkhail, CEO of Dan Company, highlighted the brand’s commitment to creating transformative guest experiences while supporting the Kingdom’s Vision 2030 objectives. “Tuaja Luxury Resorts represent a bold step forward in redefining hospitality in the region. Our focus on sustainability, cultural authenticity, and community empowerment sets a new standard for the industry. Each resort is designed to offer immersive activities that harmonise luxury with nature, ensuring every guest leaves with unforgettable memories,” he said.   First Resorts to Open in Al-Ahsa, a UNESCO World Heritage Site   The first three Tuaja resorts, operated by Hilton, will open in Al-Ahsa, known for its lush landscapes and historical significance as home to the world’s largest date palm oasis. Spanning a master development of 1.8 million square meters, the resorts will position Al-Ahsa as a premier farm-based tourism destination.   Tuaja Premium Farm Resort will showcase luxury amidst verdant surroundings. Tuaja Eco Resort will offer wellness and nature-based relaxation. Tuaja Adventure Resort will provide thrilling outdoor activities for families and individuals alike. Combining Hilton’s global expertise in hospitality with Al-Ahsa’s rich cultural and natural beauty, the resorts aim to attract visitors seeking unique experiences tied to the region’s heritage.   Looking Ahead   By 2030, Tuaja plans to expand across Saudi Arabia, introducing resorts inspired by the culture and traditions of each host city. The initiative aligns with Saudi Arabia’s broader tourism and economic development goals, offering visitors a sustainable and culturally immersive way to explore the Kingdom. With Tuaja Luxury Resorts, Dan Company is setting a new benchmark for hospitality in the region, promising experiences that resonate with modern travelers and honor the Kingdom’s natural and cultural heritage.  

In a major move that underscores confidence in the UK’s hospitality market, investment giants KKR and The Baupost Group have announced a joint venture to acquire a portfolio of 33 premium Marriott International hotels. The properties, previously owned by a subsidiary of the Abu Dhabi Investment Authority (ADIA), will remain under Marriott and Delta by Marriott branding.   The portfolio includes 6,500 rooms across full-service hotels located in London and key regional cities such as Edinburgh, Glasgow, Leeds, and Liverpool. These hotels, which cater to both business and leisure travelers, boast a range of high-quality amenities, from state-of-the-art conference facilities to golf and recreation options. Many of the properties have recently undergone significant refurbishments.   KKR’s hospitality platform, Amante Capital, will take the lead in managing the venture. The firm is set to work closely with Marriott International’s UK team to ensure continued investment in the properties, while also supporting local hotel teams in delivering exceptional guest experiences.   Mai-Lan de Marcilly, Managing Director and Head of Transactions France and Hotels at KKR, expressed enthusiasm for the deal, calling it a significant milestone. “This purchase reflects our confidence in the UK’s potential and the long-term growth opportunities in the European hospitality sector. Partnering with Amante Capital enhances our ability to acquire and operate premium hotels at scale.”   For The Baupost Group, this venture represents another step in its strategy of seizing high-quality, opportunistic investments. Nick Azrack, Partner at Baupost, emphasised the collaborative nature of the deal. “We’re excited to work with KKR, Amante Capital, and Marriott International to shape the future of these exceptional hotels.”   Amante Capital’s seasoned team plans to oversee the portfolio with a clear vision for growth. Their hands-on approach includes continued capital improvements aimed at enhancing guest satisfaction and expanding the hotels’ appeal.   This acquisition cements KKR’s status as the largest owner of premium Marriott hotels in Europe, the Middle East, and Africa (EMEA). The firm’s investment comes as part of its broader European real estate strategy, which has already deployed over $3.5 billion since 2016 across sectors like residential, logistics, and hospitality.   The transaction was facilitated by leading advisors and partners. Legal advice for the joint venture was provided by DLA Piper, Ropes & Gray, and Simpson Thacher Bartlett. Financing was arranged by KKR Capital Markets and Eastdil Secured, with asset management support from Hamilton Pyramid and legal counsel for ADIA from Burges Salmon.   With this landmark acquisition, KKR and The Baupost Group are positioning themselves as leaders in the premium hospitality space, setting the stage for enhanced experiences for guests across the UK.

IHG Hotels & Resorts (IHG), a global player in hospitality, has announced the signing of Vignette Collection, Union Han, Istanbul Karaköy, marking the brand’s highly anticipated debut in Turkey. Scheduled to open in late 2025, the property will become the 16th IHG hotel in Istanbul and the 45th IHG-affiliated property across the country.   This latest addition is part of IHG’s ambitious plans to expand its luxury and lifestyle portfolio globally. The Vignette Collection, introduced in 2021, is IHG’s first collection brand, designed for independent hotels seeking to maintain their unique identity while offering unforgettable guest experiences backed by IHG’s robust global systems.   A Unique Offering in a Historic Setting   Set within the historic Tütün Han building in Istanbul’s vibrant Karaköy district, the hotel will feature 51 individually designed guest rooms, an artisan bakery, a specialty food restaurant, and premium wellness facilities, including a spa. True to the ethos of the Vignette Collection, Union Han will also champion community impact through its “A Means for Good” initiative, partnering with local non-profit organisations to make a positive difference.   Leaders Weigh In   “This is an exciting milestone for both IHG and the Vignette Collection,” said Willemijn Geels, Vice President of Development, Europe. “Since launching just three years ago, the brand has seen remarkable momentum in Europe, with 14 open and signed properties in sought-after destinations. Turkey is a key growth market for us, and we’re thrilled to bring this distinctive hotel experience to Istanbul with Cortex Turizm.”   Strengthening IHG’s Presence in Turkey   The signing of Vignette Collection, Union Han, Istanbul Karaköy comes during a period of significant expansion for IHG in Turkey. With 32 operational hotels and 13 more in development, the company is catering to diverse markets, from luxury travellers at InterContinental Ankara (set to open in 2025) to those seeking modern comfort at Garner, near Istanbul’s new international airport.   Looking Ahead   By combining the historic charm of the Tütün Han building with the modern luxury of the Vignette Collection, IHG aims to create a space where guests can immerse themselves in Istanbul’s dynamic culture. This milestone not only highlights IHG’s growing footprint in Turkey but also reinforces its commitment to delivering unique experiences across its luxury and lifestyle brands.   As the opening of Union Han approaches, both IHG and Cortex Turizm are eager to welcome travellers seeking an immersive and authentic stay in the heart of Istanbul.

Landhaus Stricker, a five-star Relais & Châteaux hotel led by Michelin-starred Chef and Managing Director, Holger Bodendorf, has redefined its revenue management strategy through a fruitful five-year collaboration with HotelPartner Revenue Management. The partnership has bolstered the hotel’s competitiveness while staying true to its philosophy of prioritising the wellbeing of both guests and staff.   “I was introduced to HotelPartner by a fellow hotelier and was intrigued by the concept of revenue management,” said Bodendorf. “Initially, I wasn’t sure if it aligned with our structured fixed rates, but outsourcing to the right partners has proven incredibly successful. Now, revenue management is an area I’m personally involved in, working closely with HotelPartner to refine our approach and drive sustainable growth.”   A Collaborative Approach to Revenue Management   The collaboration, led by HotelPartner experts Karolin Grabbe and Robin Czullay, focused on creating a dynamic, market-responsive pricing strategy while maintaining the hotel’s renowned luxury standards.   “Many luxury hotels stick rigidly to static pricing, missing opportunities to optimise revenue,” explained Czullay. “At Landhaus Stricker, we implemented strategies that not only increased bookings on platforms like Booking.com and Expedia but also enhanced rate structures to better reflect the value of the guest experience.”   Grabbe emphasised the importance of close teamwork: “Our collaboration with the Landhaus Stricker team allowed us to respond flexibly to market and seasonal fluctuations. This tailored approach ensured high-quality standards remained intact while driving growth.”   Transforming Operations and Guest Experience   A key outcome of the partnership has been a significant shift in how Landhaus Stricker’s staff operate. With a 65% increase in online bookings, the reception team has transitioned from a sales-focused role to one centered on guest relations, freeing up time to enhance the guest experience.   “Now, we receive just four phone inquiries a day,” Bodendorf noted. “Our reception team can focus fully on guest interactions, which positively impacts other areas such as restaurant sales, amenity purchases, and even art sales. It’s a win-win for guests and staff alike.”   Impressive Results   The results speak for themselves. Landhaus Stricker has achieved a 25–30% increase in per-capita revenue, improved pricing structures and a dynamic approach to working with OTAs and sustainable growth and strengthened market positioning.   “For me, revenue management is not just about numbers – it’s about creating value for everyone involved,” Bodendorf concluded. “With HotelPartner, we’ve found a partnership that complements our philosophy, driving both profitability and guest satisfaction.”   This collaboration between Landhaus Stricker and HotelPartner Revenue Management exemplifies how innovative strategies and teamwork can transform not just revenue but the overall guest experience in the luxury hospitality sector.

In a move that blends innovation with impeccable service, Hyatt Regency Sydney, the largest premium hotel in the city, has introduced two state-of-the-art Gausium Phantas cleaning robots to its operations. Known for its 878 luxurious guestrooms, diverse dining options, and expansive event spaces, the hotel is now setting a new standard in cleanliness and efficiency.   The robots, implemented in partnership with McLaren Technologies, are now hard at work maintaining spotless corridors and select event spaces. Their advanced technology has already logged over 600 hours of cleaning in the first three months, allowing housekeeping staff to redirect their focus to guest-facing and operational priorities.   “This is about more than just cleaning floors,” said Matthew White, CEO of McLaren Technologies. “It’s about freeing up staff to engage in tasks that directly enhance the guest experience, while ensuring our spaces are consistently pristine.”   Efficient and Engaging   Hyatt Regency Sydney’s decision to adopt the Phantas robots is already yielding noticeable results. The hotel reports improved operational efficiency, enhanced cleanliness, and even higher guest satisfaction scores. Guests themselves have shown curiosity and enthusiasm, describing the robots as a fascinating addition that reflects the hotel’s commitment to innovation.   “Seeing the robots in action is like catching a glimpse of the future,” shared one guest. “It’s impressive to see a hotel using technology in such a smart, practical way.”   A Versatile Cleaning Solution   The Gausium Phantas robots are equipped with four cleaning modes, making them versatile enough to handle both hard and soft flooring in different spaces throughout the hotel. Controlled remotely via the user-friendly Gausium App, the robots offer flexibility and convenience to the housekeeping team, who can manage operations from any smart device.   “This technology delivers a rapid return on investment and significant time savings for our housekeeping staff,” White added. “It’s a win-win for both our team and our guests.”   Innovation in Action   Hyatt Regency Sydney has long been a leader in delivering exceptional guest experiences, and the introduction of the Phantas robots marks another milestone in the hotel’s journey toward operational excellence.   As the robots quietly and efficiently handle their duties, Hyatt Regency Sydney continues to focus on what it does best – creating memorable experiences for its guests while setting a benchmark for innovation in the hospitality industry.

Just steps away from Tivoli Gardens, the newly reopened Grand Joanne Hotel is turning heads with its seamless blend of Scandinavian design, historic charm, and cutting-edge technology. Housed in a beautifully restored 19th-century building, the hotel’s fresh vision comes courtesy of hospitality specialists Midstar AB, who have transformed the space into a vibrant hub where food, music, and culture converge.   At the heart of this transformation lies an advanced Smart IP loudspeaker system from Finnish audio innovator Genelec, ensuring that sound quality is as exquisite as the hotel’s bespoke interiors. Tasked with the audio overhaul was Effektgruppen, a consultancy and integration firm known for bringing ambitious concepts to life.   “Sound is such a vital part of creating an unforgettable experience,” says Fredrik Nordström, Project Manager at Effektgruppen. “When we first started designing the system, we explored custom speakers that matched the décor, but they just couldn’t deliver the pristine audio the hotel required. Switching to Genelec allowed us to marry style with unmatched sound quality.”   The result is a meticulously crafted audio environment powered by 62 Genelec Smart IP loudspeakers and seven subwoofers, strategically placed across all public areas, including the lobby, bar, restaurant, gym, and even the rooftop lounge. Each speaker is connected via a single network cable that provides power, audio, and management, simplifying the installation while maintaining a sleek, minimalist aesthetic.   Setting the Tone   Guests stepping into the lobby are greeted by a rich, enveloping soundscape courtesy of 11 compact 4420 speakers paired with two subwoofers. “We wanted guests to feel immersed from the moment they arrive,” explains Nordström. This thoughtful approach continues throughout the property, with music tailored to enhance the mood in each space.   At Joanne’s, the hotel’s signature Italian restaurant, eight larger 4430 speakers and a subwoofer provide an elegant soundtrack for dining, whether it’s breakfast or a lively evening event. Meanwhile, the adjacent bar hums with a seamless audio setup designed to complement its buzzing atmosphere.   Tech Meets Precision   Built on a Dante network and managed via advanced DSP from BSS, the system allows for precise sound control in every space. Effektgruppen utilised Genelec’s Smart IP Manager software to calibrate each loudspeaker, optimising delay and EQ settings to perfection. “It’s like fine-tuning an instrument,” says Nordström.   To keep things intuitive for staff, custom touch panels were installed in key locations, allowing for easy adjustments to sound levels. This feature is particularly valued in the yoga studio and gym, where classes often require dynamic audio shifts.   Elevating Hospitality   Located in Copenhagen’s trendy Vesterbro district, Grand Joanne isn’t just about luxury – it’s a celebration of the city’s laid-back creativity. The hotel boasts 162 rooms with Art Deco touches, a rooftop bar offering stunning city views, and a yoga studio where form meets function, much like the audio system itself.   “With Genelec’s Smart IP technology, we’ve been able to achieve something truly special,” Nordström reflects. “The sound doesn’t just fill the spaces – it elevates them, creating a consistent atmosphere that’s both engaging and relaxing.”   As the hotel embarks on this exciting new chapter, its innovative approach to design and technology is setting a new benchmark for guest experiences in Copenhagen. Grand Joanne is more than a place to stay; it’s a destination where every detail – from décor to sound – has been thoughtfully crafted to leave a lasting impression.

In a groundbreaking moment at COP29, the World Sustainable Hospitality Alliance (the Alliance) unveiled its Universal Sustainability Key Performance Indicators (KPIs) during a historic joint session of Tourism Ministers and the COP Presidency. This initiative, part of the COP29 Declaration on Enhanced Climate Action in Tourism, is being hailed as a transformative step for the hospitality industry, spotlighting its growing role in tackling climate challenges and shaping a sustainable future.   The Universal KPIs provide a clear framework for the hospitality sector to measure and report key Environmental, Social, and Governance (ESG) metrics, including greenhouse gas emissions, water consumption, waste, and energy use. By aligning with COP29’s climate goals, the KPIs represent the industry’s pledge to reduce its carbon footprint and adopt greener practices.   “Today marks a significant milestone in our journey toward a sustainable future,” said Glenn Mandziuk, CEO of the Alliance. “The launch of the Universal KPIs empowers our industry to take measurable actions against climate change and ensures accountability to consumers who demand greater trust and transparency. Our collaboration with UN Tourism is critical in setting a global standard for responsible tourism.”   The Alliance is doubling down on its sustainability efforts through partnerships with global leaders such as UN Tourism, the World Resources Institute, and Travalyst. Together, they aim to update the Hotel Carbon Measurement Tool, a resource that will soon adhere to the GHG Protocol, incorporate Scope 3 emissions, and include a robust data verification system, paving the way for COP30.   As a signatory of both the Glasgow Declaration and the COP29 Baku Declaration, the Alliance has reaffirmed its commitment to sustainable tourism practices that benefit the environment, the economy, and communities around the globe.   The new KPIs also aim to empower consumers by offering transparency in ESG initiatives, helping them make informed travel decisions. This focus on openness is expected to build trust with travellers, investors, and regulators while encouraging hotels and other businesses to prioritise sustainability as a core value.   Mandziuk believes the KPIs are more than just numbers-they represent a shift in mindset. “This isn’t just about tracking emissions or waste. It’s about holding ourselves accountable and showing the world that the hospitality industry can lead the charge in sustainable practices,” he added.   Developed through collaboration with industry stakeholders, the Universal KPIs reflect a shared sense of responsibility across the hospitality sector. Their introduction is being viewed as a model for other industries, showcasing the power of collective action in addressing global challenges.   As global leaders continue their discussions at COP29, the Alliance’s Universal KPIs stand out as a concrete step toward aligning economic growth with climate goals. It’s a message of hope and action-one that invites the world to work together for a sustainable tomorrow.

The wellness hospitality sector is seeing an unexpected shift, as Minor Wellness hotels outpace their Major Wellness counterparts in revenue and growth, according to the newly released 2024 Wellness Real Estate Mid-Year Report by RLA Global and HotStats. Drawing on HotStats’ robust financial and operational data, the report reveals a tale of two wellness categories. While Minor Wellness hotels boosted their Average Daily Rate (ADR) by 5% and Total Revenue per Available Room (TRevPAR) by 11% compared to the same period last year, Major Wellness properties faced challenges. The latter category recorded slight drops in key metrics, including a striking 9% decline in Gross Operating Profit per Available Room (GOPPAR). For Minor Wellness properties, which typically integrate wellness features into existing luxury offerings, the numbers affirm their rising appeal. Meanwhile, Major Wellness hotels, known for their expansive wellness programs, remain a premium asset class with higher TRevPAR but face growing pressure to sustain profitability. “There are mixed results, with top line growth slowing and bottom-line performance eroding,” said Roger A. Allen, Group CEO of RLA Global. “There are so many economic and global political factors influencing travel habits that a varied performance shouldn’t be a surprise.” Michael Grove, CEO of HotStats, emphasised the importance of wellness-related revenue streams. “As ADR growth slows, hoteliers will be encouraged by the continued rise of ancillary revenues, such as wellness activities and their strong connection with F&B. Maximising non-room revenue per occupied room will be crucial for profitability in the years ahead,” he said. The report paints a complex picture of global wellness trends, offering actionable insights for hotel owners, developers, and operators. It underscores the importance of aligning wellness strategies with financial objectives, as the sector continues to evolve in a dynamic economic landscape. Whether it’s the growing appeal of accessible wellness amenities or the enduring allure of luxury, one thing is clear: wellness isn’t just a trend-it’s a critical factor shaping the future of hospitality.  

BeezHotels, a trusted player in hotel revenue management and direct sales based in Spain, has announced an exciting partnership with Userguest, an innovative tech solution designed to boost hotel revenues. This collaboration promises to empower hoteliers by enhancing their direct booking capabilities, a move that could reshape how hotels manage revenue and attract guests.   Founded in 2010 on the sunny shores of Mallorca, BeezHotels has spent over a decade helping hoteliers strike the perfect balance between occupancy and rates. The company’s success speaks for itself, with a track record of delivering revenue growth for more than 100 hotels. Now, by integrating Userguest’s advanced technology into its services, BeezHotels is set to take its offerings to a new level.   Userguest’s platform is designed to simplify and supercharge the guest booking process. With features like personalised messaging and exclusive website-only incentives, the tool encourages travelers to book directly rather than turning to third-party platforms like OTAs. It’s a win-win for hotels and guests alike hotels see increased profits and independence from third-party commissions, while guests enjoy tailored experiences and better deals.   “Partnering with Userguest is a natural step for us,” says José Navarro, CEO and Revenue Director of BeezHotels. “We want to help hoteliers increase their revenue while reducing reliance on third-party channels. By combining our Revenue Management expertise with Userguest’s technology, we’re equipping our clients to thrive in a competitive market.”   For Userguest, the collaboration is equally promising. “We’re excited to join forces with BeezHotels, a company that shares our mission of helping hotels succeed,” says Hicham Benyebdri, Co-founder of Userguest. “Together, we’re delivering a solution that not only boosts bookings but also gives hoteliers more control over their sales strategies and revenue.”   This partnership also marks a milestone for Userguest’s expansion in Spain, guided by Open Revenue Consulting. Cristina Blaj, Founder and CEO of Open Revenue Consulting, describes the collaboration as a game-changer for BeezHotels’ clients. “We’re providing the tools and expertise to maximise profits while creating seamless and personalised guest experiences,” she says.   As the hotel industry continues to navigate challenges and opportunities in a tech-driven world, partnerships like this one highlight the potential of innovation and collaboration to transform the way hotels connect with guests and grow their businesses.

In a city renowned for its extravagance, Resorts World Las Vegas is raising the bar yet again. Through an innovative partnership with technology provider Alliants, the resort is set to introduce a cutting-edge contactless guest experience, redefining luxury and convenience for travellers. Launching in early 2025, this collaboration signals a bold step forward in hospitality, blending state-of-the-art technology with unparalleled service.   Seamless Arrival and Stay   The integration of Alliants’ advanced technology will allow guests to bypass traditional check-in processes entirely. From updating reservations to adding companions and sharing arrival details, guests can take care of everything before arriving. Early check-in and check-out options ensure that visitors enjoy the utmost flexibility during their stay.   Shannon McCallum, Vice President of Hotel Operations at Resorts World Las Vegas, expressed her enthusiasm for the partnership:  “We are always innovating and finding ways to improve the guest experience. Creating a truly unforgettable, top-tier, and seamless experience is our highest priority. Alliants is helping us achieve that mission with their latest technology integration.”   Touchless Convenience at Every Turn   Among the suite of enhancements is a digital key feature that offers secure, app-free access to rooms and resort facilities. Guests can add their room key directly to their devices, enabling touchless entry to their rooms, the pool, fitness centre, and more. This intuitive service allows guests to manage every aspect of their stay from the palm of their hands, ensuring ease and efficiency at every step.   Andrew Pirret, SVP Product at Alliants, highlighted the company’s commitment to creating tailored, transformative experiences: “Our mission at Alliants is to provide uniquely customised solutions that elevate guest experiences. We’re thrilled to support Resorts World Las Vegas in setting new benchmarks for luxury hospitality.”   A New Standard for Luxury Hospitality   Resorts World Las Vegas and Alliants’ collaboration showcases the future of travel and hospitality, where technology and service combine to create unforgettable experiences. With these innovative features, Resorts World Las Vegas solidifies its place at the forefront of the luxury hospitality industry, offering guests not just a stay, but a seamless journey from arrival to departure.  

Shaner Hotels, a globally recognised hotel owner, operator, and developer, has announced a strategic alliance between its Shaner Italia division and Dubai-based hospitality brand, The First Group. The partnership will kick off with The First Collection at Jumeirah Village Circle, a Tribute Portfolio Hotel, marking the debut of The First Group’s lifestyle hospitality brand in the Middle East.   A Partnership with Global Reach   The alliance sets its sights on expanding hotel management agreements (HMAs) across the Middle East, North Africa, Greece, and Cyprus, with properties operating under The First Collection, Tribute Portfolio, and Marriott International brands.   “This partnership addresses a significant gap in the Gulf region for well-branded, professionally operated hotels,” said Plato Ghinos, President of Shaner Hotels. “We aim to provide comprehensive support at every stage of the hotel lifecycle, from site selection to final sale.”   The collaboration combines Shaner Hotels’ extensive international operations experience with The First Group’s deep understanding of the Gulf region. Apo Demirtas, Chief Strategy Officer at The First Group Hospitality, highlighted the mutual benefits: “This partnership accelerates our ability to expand our portfolio by merging proprietary operational systems and decades of hospitality expertise.”   Tribute Portfolio Debut in the Middle East   The partnership’s first project, The First Collection at Jumeirah Village Circle, represents Marriott Bonvoy’s Tribute Portfolio’s entry into the Middle East. The striking 40-storey tower boasts 491 suites, premium facilities, and a prime location in Dubai’s vibrant Jumeirah Village Circle. Guests can enjoy a stylish business lounge, a large swimming pool and sundeck, a state-of-the-art fitness centre, and separate male and female spa facilities.   Strengthening Ties Across Regions   Rob Burns, CEO of The First Group, praised Shaner Hotels for its reputation and Mediterranean footprint: “Shaner is a natural partner to help expand our operations further into the Gulf region, with their strong internal culture and understanding of regional dynamics.”   Shaner Hotels’ Chairman and CEO, Lance Shaner, expressed enthusiasm for the project: “The First Collection at Jumeirah Village Circle is a true gem. With its award-winning design and premium amenities, we are confident in its financial success and its ability to deliver exceptional experiences for our guests.”   A Bright Future Ahead   The partnership between Shaner Hotels and The First Group signals a bold step forward in luxury hospitality, leveraging combined expertise to deliver outstanding results for stakeholders and guests alike. With ambitious plans to expand across key regions, this alliance promises to redefine standards for upscale hotel experiences.

In a transformative move for the hospitality sector, GraceSoft, Urban Park Hotel Collection, and LodgeTender have joined forces to create the world’s largest independent hotel service and membership network. Together, they now support over 2,000 independent hotels globally, offering cutting-edge technology, expert consulting, and an innovative non-franchise membership model.   This partnership marks a significant shift in the independent hospitality landscape, equipping smaller hotels with tools and resources previously reserved for major franchise chains. The alliance promises to empower hoteliers to thrive while preserving their unique character in an increasingly competitive market.   Empowering Independence   The collaboration offers an integrated suite of solutions designed to address the unique challenges faced by independent hotel owners. From sophisticated property management systems and dynamic booking engines to revenue optimisation strategies and distressed property recovery consulting, this partnership provides independent hoteliers with everything they need to succeed.   Gideon Stanley, CEO of GraceSoft, explained: “Our mission is to equip independent hoteliers with top-tier resources and technology, enabling them to compete with major brands while maintaining their distinctive identities. With this portfolio collaboration, we’re bringing together over 2,000 hotels to enhance efficiency, elevate guest satisfaction, and boost profitability.”   Revolutionary Membership Model   Urban Park Hotel Collection, a division of Urban Park Hotels LLC, leads the charge with its unique non-franchise membership model. Now the largest independent hotel flag in the United States, Urban Park boasts over 2,000 members worldwide. This model provides franchise-level support at a fraction of the cost, allowing hotels to retain their individuality while benefiting from collective strength.   Membership includes access to operational systems designed for ownership-focused efficiency, bridging the gap between independence and corporate-level resources.   Comprehensive Hotel Technology   GraceSoft and LodgeTender contribute advanced technological solutions, including property management systems, booking platforms, and channel management tools. These innovations optimise reservations, implement dynamic pricing strategies, and enhance online visibility, helping independent hotels to stand out in crowded markets.   A New Era for Independent Hospitality   By combining expertise across technology, branding, and consulting, this alliance establishes a robust support system for independent hoteliers. The partnership positions itself as a leader in fostering sustainable success for hotels seeking to maintain their authenticity while leveraging industry-leading solutions.   As the hospitality industry continues to evolve, this groundbreaking collaboration sets a new standard for empowering independent hotels, ensuring they remain competitive, profitable, and true to their unique identities.  

Swedish investment group Qarlbo AB has unveiled its latest venture, Miramis, a luxury hospitality brand designed for travellers seeking unique and authentic experiences. Miramis represents a bold step forward for Qarlbo, blending high-end design and personalised service with a deep respect for local communities and sustainability.   The brand’s initial portfolio builds on properties developed by Erqole, the Italian hospitality company owned by Qarlbo, whose ethos of authenticity and quality aligns seamlessly with Miramis’ vision. Guests can look forward to unforgettable stays at stunning locations in Southern Tuscany, just over an hour from Rome.   The debut collection includes the Hotel La Roqga and Isolotto Beach Club in Porto Ercole-both launched in 2023-alongside the historic Hotel Torre di Cala Piccola in Porto Santo Stefano and Fattoria La Capitana in Magliano, which will undergo extensive renovations. A new hotel is also planned as part of an urban regeneration project at the former Cirio factory in Porto Ercole. Together, these properties will offer distinct but complementary experiences, from coastal luxury to countryside tranquillity.   Miramis’ mission goes beyond offering five-star stays. It aims to enhance local heritage, hiring local staff, sourcing regional materials, and supporting the communities it serves. The brand also prioritises sustainability, environmental stewardship, and holistic well-being, all while embracing the latest trends in luxury tourism.   Leadership and Vision   At the helm of Miramis is Flavio Bucciarelli, CEO of Qarlbo Hospitality, and Stefano Cuoco, CEO of Erqole. Together, they lead a team of over 200 Erqole employees, described as “storytellers” who form the backbone of the operation. To foster a strong sense of community and work-life balance, the group has invested in dedicated staff housing and training programmes in Italy.   Speaking about the launch, Bucciarelli said: “With Miramis, we’re creating a brand that celebrates unique destinations and authentic, memorable experiences. Erqole provides a strong foundation, enabling us to set new standards in luxury hospitality. We are deeply committed to enriching the regions we operate in, while exploring new and untapped destinations.”   Cuoco added: “Miramis marks a significant milestone for us. With a carefully curated portfolio and a robust operational base, we’re poised to deliver hospitality that exceeds expectations. Guided by core values and innovation, Miramis strengthens our position in the sector, fostering sustainable growth and meaningful impact.”   A Commitment to the Future   Miramis’ dedication to sustainability and authenticity reflects Qarlbo’s broader vision of redefining luxury hospitality. By revitalising properties and investing in emerging destinations, the brand aims to create lasting memories for guests while leaving a positive imprint on the communities it touches.   As Miramis begins its journey, the industry will be watching closely as the brand carves out its place in the world of luxury travel, offering not just accommodation but a deeper connection to the extraordinary locations it calls home.

TRIBE, Accor’s bold, design-driven hotel brand, has reached an exciting milestone with 20 hotels now open across the globe. Renowned for its smart, stylish spaces that prioritise both function and social interaction, TRIBE is on track to redefine modern hospitality. With more than 40 additional properties currently under development, the brand’s journey is far from over, reflecting the increasing global appetite for lifestyle-driven stays.   Revolutionising Hospitality Through Design   Jean-Yves Minet, Global Brand President, Midscale & Economy at Accor, emphasised TRIBE’s unique approach: “Reaching 20 TRIBE hotels is just the beginning of our journey to redefine modern hospitality. TRIBE offers design-led spaces that provide everything guests need and nothing they don’t. Vibrant, functional places to work, play, or relax-all at an accessible price point.”  TRIBE hotels are carefully curated to meet the needs of today’s traveler, blending high-quality comfort with affordability. The focus on what truly matters-stylish design, functional spaces, and a sense of connection-makes TRIBE a standout in the midscale lifestyle segment, which is growing rapidly worldwide.   A Winning Formula for Travellers and Investors   Camil Yazbeck, Global Chief Development Officer, Premium, Midscale & Economy Division, Accor, highlighted TRIBE’s appeal for both guests and investors: “TRIBE delivers on the lifestyle demand for innovative, vibrant stays that attract modern travelers and locals alike. For our partners, TRIBE offers strong financial returns through ADR premiums, optimised space planning, and high GOP margins. The brand is also ideal for conversions, aligning with Accor’s commitment to responsible growth and sustainable hotel development.”   TRIBE’s distinctive spaces combine local vibrancy with sleek design credentials, making them a magnet for socially-minded travelers. This approach not only enhances the guest experience but also ensures high performance for property owners.   Expanding TRIBE’s Bold Vision   As the brand continues to grow, TRIBE remains committed to delivering intelligent, creative, and highly functional spaces. Each property reflects the ethos of contemporary living, providing unique environments where individuality and connection thrive.  With 20 hotels already redefining expectations and more on the horizon, TRIBE is setting a new benchmark for lifestyle-based hospitality-proving that exceptional design, comfort, and value can coexist seamlessly.

Hilton has announced the signing of an agreement to bring its luxury Signia by Hilton brand to Amman, Jordan. Scheduled to open in January 2025, this 272-key property marks the first international location for the Signia by Hilton brand, which is renowned for its modern amenities, bespoke service, and top-tier meetings and events facilities.   A Strategic Location in the Heart of Amman   Located in the bustling Shmeisani business district, Signia by Hilton Amman will offer unmatched convenience for business and leisure travelers alike. The hotel is a short 15-minute walk from Al Abdali Mall and Abdali Boulevard, a vibrant hub for shopping, dining, and commerce. Its proximity to major corporate offices, international banks, and cultural landmarks such as Prince Hashem Bird Garden and Haya Cultural Center enhances its appeal.   Carlos Khneisser, Hilton’s Vice President of Development for the Middle East and Africa, emphasised the significance of the project: “The debut of Signia by Hilton Amman underscores our commitment to growth and diversification in the MEA region. This property will deliver elegant accommodations, sophisticated meeting spaces, and exceptional dining experiences, catering to the diverse needs of Jordan’s capital city.”  World-Class Meetings and Events Facilities   Designed as a premier destination for events, Signia by Hilton Amman will feature over 5,000 square meters of flexible meeting space, including a cutting-edge convention center capable of hosting up to 3,400 attendees. The hotel’s 20 meeting rooms, ranging from 30 to 1,000 square meters, will be equipped with advanced technology and personalised services, ensuring a seamless experience for event organisers and attendees.   Monther Farah, Managing Director of Al Rabya Hotels, the owning company of the property, shared his enthusiasm: “We are proud to partner with Hilton to introduce the first Signia by Hilton outside the U.S. to Jordan. This collaboration highlights the unique potential of our property and its alignment with the brand’s luxury and innovation-driven ethos.”   Elevated Luxury and Culinary Offerings   The hotel will house 272 guest rooms and suites, designed to provide natural light, stunning views, and premium finishes. Guests can enjoy seven distinct dining venues offering local and international cuisines, including a specialty restaurant, an upscale bar, and a unique bowling and entertainment centre.   To enhance relaxation, the property will feature a state-of-the-art spa, an outdoor pool, and a fully equipped fitness center. For guests seeking an exclusive experience, the Club Signia offers private lounge access, personalised concierge services, and enhanced in-room amenities.   Teddy Berlin, Brand Leader for Signia by Hilton, highlighted the brand’s focus on merging style with functionality: “Amman’s role as a regional business hub and its rich cultural heritage make it an ideal location for our first international Signia property. This hotel will redefine cosmopolitan luxury, delivering vibrant spaces and unparalleled service for discerning travellers.”   A Milestone for Hilton and Amman   Signia by Hilton Amman represents a significant milestone for both Hilton and Jordan’s hospitality landscape. With its strategic location, world-class facilities, and signature luxury experience, the hotel is poised to become a central hub for travellers and the local community.   The project adds to Hilton’s growing presence in the Middle East and Africa, where the company operates or is developing more than 300 properties across 12 brands.

Soul Community Planet (SCP) Hotels has unveiled the Evergreen Ave Collaborative at SCP Redmond Hotel, a vibrant new co-working space designed to blend wellness, sustainability, and a sense of community with modern work-life needs. Situated in the heart of Central Oregon, the space complements SCP Redmond’s eco-conscious hospitality ethos, offering a thoughtful and inspiring environment for professionals and creatives alike.   “We’re thrilled to introduce the Evergreen Ave Collaborative to our local community,” said Ken Cruse, CEO and Co-Founder of SCP Hotels. “This isn’t just a place to work-it’s a place to connect, grow, and make a positive impact. Whether it’s through wellness programming, sustainability initiatives, or shared values, we’ve created a space where individuals can contribute to something greater while enjoying an exceptional workspace.”   The Evergreen Ave Collaborative offers a variety of flexible memberships to cater to diverse needs, from day passes at $30 to monthly plans ranging from $195 to $395. Each membership includes access to hot desks, private conference rooms, high-speed internet, and a fully stocked kitchen. Members also enjoy SCP Redmond’s eco-friendly amenities, from yoga mats for mid-day stretches to abundant natural light in carefully designed workspaces.   Beyond the Desk: Wellness and Culinary Experiences For those seeking a balance between work and wellness, the SCP Fit add-on offers members access to state-of-the-art fitness facilities, including Peloton bikes, TRX gear, and free weights, as well as a tranquil meditation room-all for $55 per month.   Food and wine enthusiasts can elevate their memberships with the Terra Kitchen Wine & Dine Club. Perks include exclusive discounts on locally inspired dishes and drinks, plus two bottles of wine each month curated from Oregon winemakers. Evergreen Ave Collaborative members also receive a 20% discount on Wine & Dine Club memberships, enhancing their culinary experience.   More Than a Workspace  Memberships at Evergreen Ave Collaborative come with a suite of perks designed to enrich the workday and foster connections:   Access to SCP’s floating workspaces and office essentials like printing and daily storage lockers.   Complimentary coffee, herbal teas, kombucha, and a daily tap beverage from the Wayfarer Club.   Monthly conference room access and exclusive member events, including tastings, workshops, and speaker series.   Discounts on SCP hotel stays, wellness programming, and Provisions Market food and beverages.   For those seeking a premier experience, Founding Member options are available for a limited time. Founding Members receive six months of complimentary SCP Fit access and Wine & Dine Club membership, along with special recognition and enhanced benefits.   A Community for the Future  Evergreen Ave Collaborative is more than just a coworking space-it’s a hub for fostering connections, prioritising well-being, and championing sustainability. With its innovative blend of amenities and values, SCP Redmond Hotel’s latest offering is set to become a cornerstone of Central Oregon’s professional and social landscape.   For more information or to become a member, visit SCP Redmond Hotel and discover how Evergreen Ave Collaborative is redefining the future of workspaces.

InterContinental Hotels Group PLC (IHG) has solidified its position in the loyalty landscape by renewing agreements with key financial services partners, including JPMorgan Chase Bank, N.A. (Chase), to provide co-branded IHG One Rewards credit cards in the US. The new partnerships, effective immediately, extend through 2036 and mark a significant step forward in IHG’s efforts to deepen guest engagement and drive revenue growth.   The co-branded credit cards are a cornerstone of IHG’s award-winning loyalty program, offering members more ways to earn and redeem points while fostering stronger connections with the IHG brand. Elie Maalouf, CEO of IHG Hotels & Resorts, expressed excitement about the long-term potential of these partnerships. “These agreements represent a detailed and strategic review of opportunities to enhance our ancillary revenue streams. They will create more opportunities for guests to engage with IHG One Rewards, drive significant returns for our hotel owners, and deliver meaningful shareholder value,” he said.   Under the agreements, IHG anticipates a significant rise in fee income, with 2023’s $39 million from reportable segments expected to double by 2025 and triple by 2028. This growth will be fueled by expanding credit card usage, a growing US cardholder base, and the continued rise in IHG One Rewards membership, which is projected to reach approximately 145 million members globally by the end of 2024. Loyalty members, who spend around 20% more than non-members, now account for over 60% of room nights globally and nearly 70% in the Americas-a notable increase since the program’s refresh in 2022.   Maalouf emphasised the broader implications of the partnerships: “This collaboration strengthens IHG’s enterprise and reinforces our System Fund, benefiting hotel owners and providing customers with even more compelling reasons to engage with our loyalty program. We’re also exploring opportunities to introduce co-brand credit cards in other markets.”   IHG’s focus on ancillary products, including credit cards, aligns with its medium- to long-term growth strategy. The company is targeting 100-150 basis points of annual fee margin improvement through operational efficiencies and fee revenue growth. These initiatives, already yielding results in 2024, highlight IHG’s commitment to delivering shareholder value and enhancing the guest experience.   With these agreements, IHG not only strengthens its financial foundation but also reaffirms its dedication to delivering exceptional value to its guests and hotel owners alike, further cementing its leadership in the global hospitality industry.  

Absolute Hotel Services (AHS) Group has unveiled an ambitious partnership with Oracle, a global leader in hospitality technology, aimed at redefining operations across its portfolio of properties. The collaboration will see AHS implement Oracle’s Opera Cloud Property Management System and Micros Simphony Point of Sale solutions across all its branded hotels worldwide, marking a significant leap in the group’s commitment to innovation and guest-centric service.   Jonathan Wigley, CEO and Founder of Absolute Hotel Services Group, shared his enthusiasm for the partnership. “Oracle’s reputation for excellence in hospitality technology is unparalleled. This partnership is a testament to our dedication to equipping our properties with cutting-edge tools that not only enhance guest experiences but also drive operational efficiency and profitability for our hotel owners,” he said.   The rollout is already underway, with existing properties expected to complete the transition by the first quarter of 2026. All new properties under AHS will launch with Oracle’s systems fully integrated from day one, ensuring a seamless and advanced operational foundation.   For AHS, the partnership signals more than just a technological upgrade. By leveraging Oracle’s state-of-the-art solutions, the group aims to simplify complex processes, enable real-time decision-making, and elevate service delivery standards. “It’s not just about adopting new systems; it’s about redefining how we operate, creating a more intuitive and enriching experience for both our guests and our teams,” Wigley added.   The move aligns with a broader vision to position AHS at the forefront of global hospitality, setting benchmarks for service excellence and operational innovation. For guests, it means smoother check-ins, personalised services, and a dining experience that’s as efficient as it is memorable.   As the hospitality landscape continues to evolve, AHS’s collaboration with Oracle demonstrates its readiness to embrace change, champion technology, and shape the future of guest experiences.  

Thynk, a leading provider of AI-driven hospitality solutions, has announced its membership in Salesforce’s Agentforce Partner Network, a global ecosystem dedicated to building advanced autonomous agents and agent actions. With the introduction of Thynk’s Hospitality AI Sales Agent, the company aims to transform the hospitality sales process by enabling faster responses to RFPs, enhancing decision-making, and helping sales teams close deals more efficiently.   The Hospitality AI Sales Agent integrates seamlessly with Salesforce’s Agentforce, a suite of autonomous AI agents designed to support human teams by automating tasks, scaling operations, and improving efficiency across industries. Thynk’s solution uses contextual data to empower hotel sales teams, allowing them to propose alternative dates and services, streamline workflows, and optimise decision-making.   Accelerating Sales with AI Integration   As part of the Agentforce ecosystem, Thynk’s AI-powered agent action leverages the power of Salesforce’s Agent Builder to integrate with customers’ existing Salesforce setups. By accessing and utilising qualification data, the Hospitality AI Sales Agent helps sales teams quickly identify opportunities, respond to leads, and meet demand with greater precision.   “Our mission is to make data insights more accessible and actionable for hospitality teams,” said Pascal Petit, Co-founder and CEO of Thynk. “The AI Sales Agent streamlines tasks that often overwhelm sales teams, enabling them to close deals faster and focus on building stronger client relationships.”   Thynk’s vision extends beyond sales teams, as the AI Sales Agent will also be offered as a white-label service for brands. This move will equip booking agents with an interactive, online booking process designed to enhance customer engagement and simplify transactions.   Expanding Agentforce’s Reach   Salesforce’s Agentforce Partner Network includes more than 20 agents and agent actions, integrating with various technology and data providers to execute complex tasks across organizations. By partnering with Salesforce, Thynk contributes to expanding the functionality of Agentforce, helping businesses achieve faster deployments and cost-effective solutions tailored to their needs.   “Salesforce’s ecosystem of partners like Thynk is driving the next wave of AI enterprise innovation,” said Brian Landsman, EVP of Global Technology Partners at Salesforce. “By combining domain expertise with AI capabilities, these agents help businesses scale efficiently while delivering better outcomes for customers.”   A New Era for Hospitality Sales Teams   Initially, the Hospitality AI Sales Agent will serve hotel sales teams and group desks, significantly reducing response times and improving customer interactions. Eventually, the solution will become a valuable tool for bookers, offering an intuitive and interactive online booking experience that aligns with evolving guest expectations.   Thynk’s integration with Agentforce highlights the growing potential of AI in the hospitality sector, where innovative tools are not just enhancing operations but reshaping how businesses interact with clients and guests. With this collaboration, Thynk and Salesforce are setting the stage for a smarter, more efficient future in hospitality sales. 

The Mayfair House Hotel & Garden, a luxury property managed by Crescent Hotels & Resorts and owned by Brookfield Properties, has teamed up with ROH, the hospitality industry’s pioneering sales and payments management platform, to enhance profitability through improved payment processing and sales conversion.   ROH is at the forefront of modernising hospitality operations by addressing the critical link between payments and profitability. By streamlining payment workflows and providing real-time visibility into corporate bookings, the platform empowers hotel sales and finance teams to collaborate more effectively, leading to increased productivity and stronger financial performance.   “Payments aren’t just a back-office task- they’re critical to a hotel’s profitability and operational success,” said Jess Conroy, CEO and Founder of ROH. “At ROH, we understand the complexities of managing payments and the immense opportunities they offer. Our platform simplifies processes, enhances collaboration, and ensures every payment is accounted for. These elements are crucial not only for hotel teams but also for operators, asset owners, and brands seeking sustainable growth.”   At the Mayfair House Hotel & Garden, ROH’s innovative solutions have automated manual processes, enabling the team to focus on strategic initiatives. The platform’s ability to integrate seamlessly into daily operations has resulted in streamlined workflows, faster payment processing, and improved sales conversions.   By partnering with ROH, Mayfair House Hotel & Garden is taking a proactive step toward redefining its operational excellence. The collaboration ensures that both the guest experience and financial performance remain top priorities, further cementing the hotel’s status as a premier destination in Coconut Grove. As the hospitality industry increasingly recognises the pivotal role of payments in driving profitability, partnerships like this highlight the importance of leveraging innovative platforms to meet evolving business demands.

Paradores, Spain’s renowned chain of luxury hotels, has renewed its partnership with Shiji ReviewPro, reaffirming its commitment to guest satisfaction and operational excellence. Since 2016, Paradores has relied on Shiji ReviewPro’s Online Reputation Management (ORM) and Guest Satisfaction Surveys (GSS) to gather and act on real-time feedback, driving meaningful improvements across its properties.   The collaboration aligns seamlessly with Paradores’ broader strategic priorities, which focus on digital innovation and sustainability as cornerstones of future growth. Following a record-breaking year in 2023, with €328 million in revenue and €25 million in profit, Paradores is leveraging advanced tools like Shiji ReviewPro to maintain its leadership in the Spanish hospitality sector.   Paradores’ focus on guest-centric strategies has paid off. In 2023, the chain achieved an impressive Net Promoter Score (NPS) of 66.2%, nearly doubling the industry average of 36%. Occupancy rates also reached an enviable 71%, reflecting the enduring appeal of Paradores’ blend of cultural heritage, luxury, and modern service.    By combining digital innovation with a rich heritage, Paradores has positioned itself as a leader in the Spanish hospitality market. With Shiji ReviewPro’s advanced ORM and GSS tools, the chain can monitor guest sentiment, address issues promptly, and identify trends that drive operational improvements.   Sustainability and Growth   Paradores’ strategic vision also emphasises sustainability as a key driver of growth. By integrating guest-centric digital solutions with eco-friendly practices, the chain continues to set the standard for excellence in Spanish hospitality.   Looking Ahead   As Paradores builds on its record-setting achievements, its focus on leveraging digital tools, prioritising sustainability, and enhancing the guest experience ensures its reputation as one of Spain’s most admired hotel brands remains unshakable. By renewing its partnership with Shiji ReviewPro, Paradores underscores its commitment to excellence, ready to embrace the opportunities and challenges of the future.

In a move set to reshape the future of hotel technology, Mews, a global player in hospitality solutions, has acquired Atomize, a cutting-edge Revenue Management Software (RMS) provider headquartered in Sweden. The acquisition underscores Mews’ commitment to equipping hoteliers with innovative tools to optimise operations and maximise revenue.   Atomize, founded in 2016 by Leif Jägerbrand, has become a favorite among forward-thinking hoteliers, transforming complex market data into actionable insights. With its smart algorithms and real-time dynamic pricing capabilities, Atomize helps hotels fine-tune room rates to match market conditions and guest preferences. Its platform is used in over 50 countries, helping properties stay competitive in a fast-paced industry.   Richard Valtr, Founder of Mews, highlighted the significance of real-time decision-making in today’s 24/7 booking environment. “Traditional revenue management systems often leave hoteliers making blanket price changes without precision. Atomize’s technology empowers hotels to act on predictive insights and market data, unlocking immense revenue potential,” Valtr shared.   Atomize’s RMS goes beyond standard pricing adjustments, offering:   Real-time dynamic pricing: Continuously updating room rates based on market demand, booking patterns, and competitor rates.   Granular room-level pricing: Allowing tailored pricing strategies for specific room types.   Multi-property and group pricing capabilities: Ensuring consistent yet market-aware pricing across multiple properties.   Automation with human control: Balancing powerful algorithms with the flexibility for manual input.   Chris Pedersen, CEO of Norway’s Kronen Hotel Group, called Atomize a game-changer for his business. “Its real-time rate suggestions have boosted our group’s RevPAR by 35% and saved us fifty hours of work per week. Pairing Atomize with Mews ensures we stay agile in a dynamic market while delivering exceptional guest experiences,” Pedersen said.   The integration of Atomize into the Mews platform marks a turning point for the hospitality industry. Matt Welle, CEO of Mews, emphasised the synergy between the two companies. “Since 2018, Atomize has been a key strategic partner. Together, we’ve empowered hundreds of customers to streamline both revenue and operations. This acquisition sets the stage for even greater innovation,” Welle stated.   Leif Jägerbrand echoed this sentiment, expressing excitement about the partnership. “By aligning our strengths, we can offer hoteliers a more holistic approach to revenue management and operations. This partnership is a significant step toward smarter, unified solutions for the industry,” he said.   The deal was facilitated by Mews Ventures and supported by legal counsel from the Eldison law firm. For the hospitality industry, the acquisition signals a shift toward integrated, future-ready technology. Alexander Edström, CEO of Atomize, sees this as a pivotal moment. “Uniting our revenue management expertise with Mews’ comprehensive platform creates endless possibilities for innovation. Together, we’re shaping the future of hotel technology,” Edström said.   As Mews and Atomize join forces, hoteliers can look forward to smarter, more scalable solutions designed to enhance both profitability and guest satisfaction. With this acquisition, the hospitality industry inches closer to a future where technology works seamlessly to meet the demands of an ever-evolving market.  

RateGain Travel Technologies Limited, a global platform in AI-powered SaaS solutions for the travel and hospitality industry, has launched Demand Booster, an innovative digital marketing platform designed to help hoteliers boost direct bookings and improve return on ad spend (ROAS).   For many hoteliers, navigating the digital landscape has been a daunting challenge, plagued by fragmented systems, disconnected dashboards, and rising advertising costs. Demand Booster aims to change that narrative, offering a comprehensive solution to streamline multi-channel marketing efforts and empower hoteliers with actionable insights.   Simplifying Complex Marketing Processes   Demand Booster integrates campaign management, performance tracking, and demand intelligence into one user-friendly platform. By tapping into data from over 1,100 sources, it equips hotels with the tools to optimise their advertising efforts across search engines, metasearch platforms, and social media. The platform’s auto-budget management feature ensures that direct bookings consistently meet or exceed target ROAS, helping hoteliers get the most out of their marketing investments.   “Hotels face immense pressure to deliver results in an increasingly competitive digital environment,” said Bhanu Chopra, Founder and Managing Director of RateGain. “With Demand Booster, we’re not just helping them manage campaigns; we’re providing a strategic advantage. By combining real-time data, intelligent automation, and predictive insights, we enable hoteliers to stay ahead of market shifts, make smarter decisions, and drive consistent growth.”   Empowering Hotels with Real-Time Insights   Demand Booster also addresses a critical need for accurate, timely market intelligence. Hotels can use this data to adjust bidding strategies, target new audiences, and capitalise on high-demand periods, ensuring they remain agile and responsive to market changes.  As part of RateGain’s UNO platform, Demand Booster offers a single, cohesive interface for managing paid advertising campaigns. Its streamlined approach eliminates the need for multiple vendors and disconnected tools, freeing up hoteliers to focus on engaging guests and improving the overall experience.   A Game-Changer for the Hospitality Industry   By simplifying operations and enhancing profitability, Demand Booster is more than just a marketing tool–it’s a strategic partner for hoteliers navigating today’s complex digital landscape.   “Hoteliers are no longer just looking for solutions; they’re looking for growth partners,” Chopra added. “Demand Booster is built to meet that need, combining cutting-edge technology with an intuitive design to make digital marketing a seamless and rewarding experience.”   As digital advertising becomes increasingly critical to hotel success, RateGain’s Demand Booster is poised to reshape the way hoteliers approach marketing, delivering not just results but a significant competitive edge.

Hotels are taking a significant step forward in secure and seamless payment processing, thanks to a new integration between Maestro PMS’s MezzoPay embedded payment platform and b4checkin’s TransForm online payment solution. This partnership aims to tackle two critical challenges facing hoteliers: fraud prevention and chargeback reduction, while maintaining an exceptional guest experience.   A Seamless Payment Journey   MezzoPay integrates credit card processing directly into Maestro’s Property Management System (PMS), offering a streamlined payment experience from booking to check-out. By embedding all payment processes within the PMS, hoteliers can securely manage guest transactions in one system, reducing complexity and enhancing efficiency.   The partnership with TransForm takes MezzoPay’s capabilities further. TransForm allows hotels to send secure, personalised payment links directly to guests via email. These links lead to a user-friendly portal where guests can confirm payment amounts, authorise charges, and complete transactions in real-time. With instant payment processing and data encryption, this integration not only builds trust between guests and hotels but also ensures PCI compliance and robust fraud prevention.   Fighting Fraud and Chargebacks   Fraud and chargebacks are persistent challenges in the hospitality industry. According to a 2023 study by Juniper Research and Chargeback Gurus, the travel sector faced an estimated $25 billion in chargebacks last year alone. Chargebacks often result from card-not-present (CNP) transactions, where sensitive payment details are shared through insecure channels like email or SMS.   With the MezzoPay and TransForm integration, hoteliers can set controls to limit fraudulent attempts, such as card entry failure limits, and access best practices to contest chargebacks effectively. This partnership eliminates outdated and risky payment methods, replacing them with secure digital processes that protect both the hotel and its guests.   Steve Miles, COO of b4checkin, emphasised the importance of secure, efficient payments: “Hoteliers are always looking for ways to prevent fraud and reduce chargebacks without compromising guest service. This integration between MezzoPay and TransForm does just that. It enhances confidence for both travelers and hoteliers by providing a safer, more reliable payment experience.”   Empowering Hoteliers   For Maestro President, Warren Dehan, the integration represents a milestone in simplifying payment processes for hotels: “TransForm has been a highly requested feature, and we’re thrilled to offer it as part of MezzoPay’s capabilities. This solution simplifies and consolidates payments, empowering our clients to improve security, streamline operations, and focus on delivering outstanding guest experiences.”   The MezzoPay/TransForm integration brings a host of advantages, including:   Secure Payment Links: Personalised links for each transaction, ensuring guest data is protected.   Real-Time Processing: Payments are confirmed and processed instantly, with encryption safeguarding sensitive information.   Transparency for Guests: Guests authorise all charges upfront, including any additional costs during their stay.    A Future of Secure Hospitality Payments   This collaboration represents a new era in hospitality payment solutions. As the industry continues to face evolving challenges like fraud and chargebacks, the MezzoPay and TransForm integration offers hoteliers a secure, efficient way to manage transactions while enhancing the guest experience. With these innovative tools in place, hoteliers can focus on what truly matters: delivering exceptional stays that build loyalty and trust.  

Lighthouse, a trailblazing commercial intelligence platform for the travel and hospitality sector, has announced a significant milestone: a $370 million growth investment led by global investment firm KKR. The funding aims to accelerate Lighthouse’s mission to transform commercial strategies within the $15 billion travel and hospitality technology market.   The investment will fuel product innovation, strategic acquisitions, and global expansion, enhancing Lighthouse’s ability to deliver cutting-edge solutions to the industry. Known for its advanced tools and data-driven insights, Lighthouse has built a reputation as the go-to platform for revenue managers, commercial leaders, and accommodation providers.   Lighthouse processes over 400 terabytes of travel and market data daily, using proprietary technology and artificial intelligence to offer real-time insights. This empowers hospitality providers to make smarter decisions, streamline operations, and improve guest experiences. With over 700 employees worldwide and a stellar Net Promoter Score (NPS) exceeding 70, Lighthouse has cemented its position as a leader in the sector, serving more than 70,000 hospitality providers globally.   “We are incredibly grateful for the trust our customers have placed in us,” said Sean Fitzpatrick, CEO of Lighthouse. “This investment from KKR marks an exciting chapter in our journey to make hospitality data and tools more powerful, accessible, and affordable. With KKR’s support, we’ll enhance our platform with expanded AI capabilities and data sets, allowing us to better serve our customers while continuing to grow globally.”   KKR, renowned for its expertise in technology-focused growth investments, brings a wealth of experience to the partnership. The firm has invested approximately $23 billion in tech growth since 2010, with a dedicated team of nearly 70 professionals.   “Lighthouse has an impressive ability to address the unique needs of hoteliers, from global chains to independent properties,” said Stephen Shanley, Partner and Head of Tech Growth in Europe at KKR. “Their strong customer loyalty and proven track record position them as a leader in the industry. We’re proud to partner with Lighthouse to help expand its global reach and continue driving innovation.”   As Lighthouse enters this next phase of growth, the focus remains on delivering unparalleled value to its customers. “We’re just getting started,” Fitzpatrick said. “This investment significantly accelerates our ability to reimagine what’s possible for the hospitality industry.” With the backing of KKR and its global expertise, Lighthouse is set to redefine commercial intelligence in hospitality, ensuring hoteliers have the tools they need to thrive in a competitive and ever-evolving market. 

In response to the growing demand for health-conscious travel experiences, Freys Hotels in Stockholm has introduced an innovative wellness initiative aimed at making fitness more accessible for its guests. The hotel now offers Gympak’s gym bags, which can be borrowed, rented, or purchased-perfect for travellers wanting to maintain their workout routines without the hassle of packing gym clothes.   Prioritising Guest Wellness   The demand for wellness services in the hospitality industry has skyrocketed as travelers increasingly prioritise their health and well-being. Freys Hotels, renowned for its elegant charm and impeccable service, has positioned itself at the forefront of this trend.   “We understand that many of our guests lead active lifestyles and may not always have the space or foresight to pack workout gear,” said Sara Johansson, Sales and Marketing Manager at Freys Hotels. “With Gympak’s gym bags, we’re removing barriers and making it easier for guests to stay active while enjoying their stay. This is about creating a seamless, memorable experience for our visitors.”   The wellness offering complements the hotel’s existing amenities, which include a gym and sauna. Together, they form a holistic approach to guest care, emphasising health, relaxation, and convenience.  Collaboration with Gympak   Freys Hotels has partnered with Gympak, a company renowned for its practical and portable fitness solutions. The gym bags, which include essential workout gear, are designed to meet the needs of modern travellers.   “We are thrilled to collaborate with Freys Hotels, a leader in Stockholm’s hospitality scene,” said Jone Sølvik, CEO of Gympak. “This partnership is a testament to the increasing importance of wellness in the travel industry. By offering our gym bags, Freys Hotels is helping guests stay fit and prioritise their well-being wherever they go.”   A Broader Wellness Movement   Freys Hotels’ new wellness initiative reflects a larger trend sweeping through the hospitality sector. Hotels worldwide are integrating health-focused services to cater to an increasingly wellness-oriented clientele. By offering flexible fitness options like Gympak’s gym bags and on-site wellness facilities, Freys Hotels aims to provide an experience that balances relaxation with an active lifestyle.   Whether guests choose to utilise the gym and sauna on-site or take their workouts beyond the hotel, Freys ensures they have the tools they need to stay healthy and energized. For those inspired by their stay, the option to purchase the gym bag offers a way to bring a piece of the experience home. With this innovative concept, Freys Hotels reinforces its reputation for exceptional guest service while setting a new standard in wellness hospitality.  

Baymahni Resort, a luxury property undergoing a transformative renovation on Stocking Island in the Bahamas, has chosen Aptech’s PVNG accounting solution to manage its finances during its development phase and ongoing operations. The resort, set to open for reservations in summer 2025, will leverage PVNG’s intuitive and hospitality-specific tools to ensure efficient financial oversight as it redefines its guest experience.   Occupying the former Kahari Resort site and an additional 40-acre plot, Baymahni is poised to become a premier destination in the Bahamas. The property is undergoing a complete overhaul, including the renovation of 14 two-bedroom beach bungalows, the addition of a restaurant, bar, and pool complex, as well as new spa bungalows and 13 private villas.   Chief Financial Officer, Karen Quaile, spearheaded the search for a robust financial management solution. After evaluating multiple options, she selected Aptech’s PVNG for its tailored approach to hospitality accounting. Unlike off-the-shelf solutions requiring extensive customisation, PVNG’s preconfigured chart of accounts and user-friendly interface allowed Baymahni to hit the ground running with minimal setup.   “We needed a system that could handle the complexities of a resort undergoing both construction and operations,” said Quaile. “PVNG by Aptech stood out for its simplicity, efficiency, and ability to grow with us. It’s transformed how we manage our finances, from sourcing and renovation planning to daily operations.”   PVNG’s real-time transaction processing eliminates the delays of traditional batch posting, providing Baymahni’s team with up-to-date financial insights. Seamless integration with the resort’s Cloudbeds property management system (PMS) ensures data flows smoothly between platforms, reducing errors and saving time.   The system’s flexibility is a major asset for Baymahni as it navigates the demands of construction while laying the foundation for long-term operational success. Its streamlined workflows and actionable dashboards allow the team to focus on delivering exceptional guest experiences.   Steve Harbaugh, Baymahni’s principal owner and an experienced real estate developer, emphasised the importance of selecting the right financial tools. “Our vision is to create a world-class destination that blends luxury with the natural beauty of Stocking Island. Aptech’s PVNG solution ensures that we stay on track financially, from budgeting and forecasting to daily operations.”   As Baymahni positions itself as a leading destination in the Bahamas, its partnership with Aptech reflects a commitment to operational excellence. Aptech’s suite of solutions, used by over 3,500 hotels across North America, includes tools like Execuvue® and Targetvue, providing hoteliers with critical insights into financial and operational performance.   With its renovations underway and financial systems in place, Baymahni Resort is on track to redefine luxury hospitality in the Bahamas. Aptech’s PVNG solution will play a vital role in this journey, supporting the resort’s vision of delivering unforgettable experiences while maintaining impeccable financial management.  

Global hotel technology provider SHR has announced a strategic partnership with Saudico Electronic Systems, a prominent Oracle Hospitality provider in Saudi Arabia, to transform the hotel industry’s approach to customer loyalty. This collaboration aims to empower Saudi hoteliers with cutting-edge technology, enhancing guest experiences and fostering direct bookings in a market poised for rapid growth.   In Saudi Arabia, hotel loyalty programs are still underdeveloped, leaving many properties reliant on Online Travel Agencies (OTAs) despite strong repeat business. Recognising the untapped potential of guest loyalty, Saudi hoteliers are now prioritising the creation of dynamic loyalty programs to reduce OTA dependency and secure more direct bookings.   Through this partnership, SHR will bring its advanced technology suite to the Saudi market, offering tools designed to elevate guest engagement and streamline operations. These include SHR’s Central Reservations System (CRS) for seamless bookings, Customer Relationship Management (CRM) for personalised guest interactions, Revenue Management System (RMS) for optimised pricing, and innovative digital marketing solutions.   By combining SHR’s global expertise with Saudico’s deep understanding of the local market and its Property Management System (PMS) capabilities, the partnership delivers a complete solution to enhance every stage of the guest journey. From the initial booking to post-stay engagement, Saudi hotels will have the tools to offer personalised experiences while driving operational efficiency and boosting revenue.   With Saudi Arabia on track to add 320,000 new hotel rooms by 2030 and aiming to attract 150 million domestic and international tourists annually, the timing couldn’t be better. The partnership provides hotels with the technology needed to capitalise on this surge in tourism and build stronger, long-term relationships with their guests.   “This partnership is an exciting milestone for SHR as we expand into the Middle East,” said Alexander Barder, Senior Director of Business Development at SHR. “We’re thrilled to collaborate with Saudico to bring innovative loyalty solutions to Saudi Arabia. Our goal is to help hotels not just implement technology but build meaningful connections with their guests, enhancing their experiences and fostering sustainable growth.”   Soufyan Al Kabbani, CEO of Saudico Electronic Systems, echoed the enthusiasm: “Partnering with SHR is a game-changer for Saudi hospitality. Their state-of-the-art technology perfectly complements our PMS expertise, enabling hotels to regain control of their guest relationships. Together, we’re equipping Saudi hoteliers with the tools they need to deliver exceptional experiences and maximise the value of guest loyalty.”   As Saudi Arabia continues its transformation into a global tourism hub, the SHR-Saudico partnership positions the country’s hotel industry to thrive. By fostering direct relationships with guests and implementing sophisticated loyalty programs, hotels can reduce reliance on third-party platforms, driving both profitability and guest satisfaction. With this initiative, SHR and Saudico are not just shaping the future of Saudi hospitality-they’re setting a new benchmark for loyalty-driven growth in the region.  

Phnom Penh 51 Hotel has teamed up with Trip Affiliates Network (TA Network), a leader in hospitality technology solutions, to transform its booking processes and expand its global reach. This strategic partnership aims to modernise the hotel’s operations while enhancing its visibility among travel agents, wholesalers, and corporate clients worldwide.   The collaboration introduces TA Network’s advanced booking system to Phnom Penh 51 Hotel, significantly reducing the time required to process reservations. The system also minimises manual errors and optimises room allotments, contracts, and inventory management. By streamlining these processes, the hotel can focus more on delivering exceptional guest experiences while ensuring seamless and accurate bookings.   Beyond operational efficiency, the partnership connects Phnom Penh 51 Hotel to TA Network’s extensive ecosystem of travel agents and corporate clients. This global reach is expected to boost direct bookings and introduce the hotel to new international markets. Real-time updates on rates, availability, and promotions through TA Network’s platform will simplify collaboration with both online and offline partners, enhancing the hotel’s adaptability in a dynamic market.   Another game-changing feature of the integration is TA Network’s digital payment solutions, including virtual cards and virtual bank accounts. These tools will help the hotel manage cross-border payments more effectively while reducing foreign exchange fees, making international transactions smoother and more cost-efficient.   “We are excited to partner with TA Network and look forward to leveraging their solutions to increase direct bookings from both TA Network and corporate clients,” said Sokunthor Tan, Group General Manager of Phnom Penh 51 Hotel. “With TA Network’s digital tools, we can now handle wholesale contracts and dynamic rates more efficiently, while seamlessly connecting with various travel channels in their ecosystem. This collaboration will greatly reduce the time and effort previously spent on manual communication.”   Thomas Wong, Regional HQ Director-Partnerships & Growth at TA Network, echoed this enthusiasm: “Our partnership with Phnom Penh 51 Hotel highlights our commitment to helping hotels adopt innovative technologies to enhance their distribution strategies. By reducing booking times and broadening their global reach, Phnom Penh 51 Hotel will be well-positioned for success in a competitive hospitality market.”   This partnership marks a pivotal step for Phnom Penh 51 Hotel, equipping it with cutting-edge technology to modernise its booking operations and strengthen its global presence. As the hospitality industry continues to embrace digital transformation, this collaboration underscores the power of technology in driving growth, efficiency, and guest satisfaction. 

Daly Seven Hotels is stepping into the future of sustainable travel by announcing a new partnership with EVPassport to bring electric vehicle (EV) charging stations to its properties. This initiative spans renowned hotel brands under Daly Seven’s portfolio, including Hilton Hotels Corporation, Marriott International, Hyatt, InterContinental Hotels Group, and Best Western Hotels & Resorts.   With more travellers switching to electric vehicles, the demand for reliable and convenient charging options has skyrocketed. Recognising this shift, Daly Seven aims to offer guests not only a place to stay but also the peace of mind that their EV needs are taken care of.   “More hotel guests are driving electric vehicles today than ever before and looking for hotels that provide a seamless, reliable charging experience,” said Hooman Shahidi, co-founder and CEO of EVPassport. “Through our enterprise partnership with Daly Seven, hotels can deliver a superior EV charging experience that drives guest satisfaction and engagement, operational efficiency, and ancillary income opportunities while furthering sustainability.”   This partnership will see EVPassport’s state-of-the-art hardware and cloud-based software installed at Daly Seven properties across the Mid-Atlantic and Southeastern US. With EVPassport’s infrastructure-as-a-service (IaaS) platform, the technology promises to streamline operations while advancing Daly Seven’s commitment to environmental responsibility.   The move reflects not just a business decision but a shared vision of a greener future. For Daly Seven Hotels, it’s about creating experiences that resonate with the evolving needs of their guests while embracing innovative solutions that make a difference.

Luxury Ocean Vacation (LOV), a premier hospitality group specialising in luxury beachfront penthouses, suites, and private villas in Mauritius, has partnered with RoomRaccoon, a leading hotel management system, to streamline operations and elevate guest experiences. The collaboration will initially cover 22 properties in the LOV portfolio, with plans to extend the platform to new projects in the coming months.   RoomRaccoon’s all-in-one platform provides LOV with a centralised digital framework to simplify operations, optimise revenue, and create unforgettable stays. Tymen van Dyl, CEO and Founder of RoomRaccoon, expressed enthusiasm about the partnership: “LOV shares our vision for leveraging modern technology to enhance hospitality. With RoomRaccoon, we aim to empower their team to deliver seamless and memorable guest experiences across all properties.”   LOV has ambitious plans to expand its offerings, including restaurants, bars, and luxury cruises. The group selected RoomRaccoon for its advanced Property Management System (PMS), equipped with tools like RaccoonUpsell, a digital guest service menu that allows guests to discover and book additional services during online check-in or while making reservations.   Ludovic Armand, Chief Hospitality Officer at LOV, highlighted the strategic importance of the partnership: “In a competitive industry, RoomRaccoon’s tools help us enhance our properties’ market position and drive growth while aligning with our sales and marketing goals. Its workflow automation, including connectivity to Quickbooks Accounting Software, brings much-needed operational efficiency to our organisation as we scale.”   A key aspect of the partnership is RoomRaccoon’s robust revenue management solution, RaccoonRev, which uses dynamic rate automation to ensure competitive pricing based on market trends. “This tool will transform our booking ecosystem,” Armand added, “by streamlining rate updates across over ten distribution channels, ensuring real-time inventory access, and improving our partners’ ability to offer our properties effectively.”   This partnership marks an important step forward for both RoomRaccoon and LOV, combining innovative technology with luxury hospitality to create exceptional experiences for travellers in Mauritius and beyond.

Hub OS, one of the most automated and versatile hotel operations platform, is thrilled to announce a new collaboration with One Source, a revolutionary housekeeping solution provider. This partnership promises to redefine operational efficiency and quality across a range of industries, including hotels, entertainment parks, and offices.   One Source’s innovative approach helps hotels achieve predictable room servicing costs, maximise revenue, and uphold brand quality standards. With a strong emphasis on accountability, One Source ensures reliable and engaged teams that consistently exceed expectations, reinvigorating leadership and operational excellence in the hospitality sector.   This collaboration marks a significant milestone for Hub OS as it expands its reach across the USA. By combining Hub OS’s cutting-edge technology with One Source’s housekeeping expertise, the partnership is set to deliver exceptional value to clients by optimising performance across housekeeping, maintenance, F&B, guest experience, sustainability, and more.   Hub OS is trusted by over 1,500 hotels in more than 45 countries, helping leading brands elevate their operations through advanced automation, contactless guest communication, risk management, and compliance tools.   This partnership is another step forward in Hub OS’s mission to revolutionise hotel operations worldwide, ensuring a seamless and elevated experience for both teams and guests.  

In a first for both Tromsø and the Comfort hotel chain, Comfort Hotel Xpress Tromsø has partnered with Gympak to offer guests a convenient and innovative way to stay active while travelling. Guests can now rent or purchase high-quality workout apparel, making it easier than ever to maintain fitness routines, whether in the hotel’s gym or exploring Tromsø’s breathtaking Arctic landscapes.   Strategically located in the heart of the city, Comfort Hotel Xpress Tromsø is often called the “Gateway to the Arctic.” The hotel’s new collaboration with Gympak solidifies its reputation as a pioneer in guest-focused amenities. The partnership also includes a tie-up with a nearby local gym, where guests enjoy discounted access, further emphasising the hotel’s commitment to promoting health and wellness.   For General Manager, Morten Ridderseth, the decision to bring Gympak onboard was a natural fit. “We know our guests value staying active, and many want to avoid the hassle of packing workout clothes,” Morten explains. “By offering rental options, we’re not only addressing their needs but also supporting sustainable travel by helping them pack lighter. This is about providing what’s essential and skipping the unnecessary-something we firmly believe in at Comfort Hotel.”   Beyond the hotel’s walls lies Tromsø’s unparalleled natural beauty, with fjords, mountains, and even the Northern Lights waiting to be discovered. Recognising the unique appeal of their Arctic location, Morten notes that the new fitness offering aligns perfectly with the adventurous spirit of their guests.   Linn Örneskog of Gympak shares in the excitement. “Working with Morten and his team has been inspiring. They saw the potential of our concept right away, and together, we’re creating a completely new way for travellers to stay active.”   This initiative marks another milestone for Comfort Hotel Xpress Tromsø as it redefines hospitality in Northern Norway. With a focus on health, sustainability, and adventure, the hotel is setting a new standard for wellness-focused travel in the Arctic region.

The Ritz-Carlton, Naples, renowned for its luxurious accommodations and impeccable service, has taken a significant step forward in operational excellence by implementing Optii, an advanced hotel operations technology platform. This partnership aims to enhance housekeeping efficiency and service delivery, reinforcing the property’s commitment to providing world-class guest experiences. Optii’s technology is designed to optimise labour, streamline operations, and empower hotel teams. By offering real-time visibility into housekeeping workflows, the platform enables staff to operate with greater precision and efficiency. The Ritz-Carlton, Naples, joins a prestigious list of global properties leveraging Optii, including La Cantera Resort & Spa, The Don Cesar, Okada Manila Resort & Casino, Le Meridien, and various IHG and Doma Hotels. This latest deployment underscores Optii’s growing influence in the hospitality industry as a solution trusted by hotels and resorts worldwide. As an MCR portfolio company, Optii continues to drive innovation, ensuring operational excellence for its clients.  With this partnership, The Ritz-Carlton, Naples, is not just maintaining but elevating its legendary standards of luxury and service, reaffirming its position as a global hospitality leader.

Wyndham Hotels & Resorts is breaking barriers in hospitality by teaming up with investment firm Lafayette Square to help diverse hoteliers gain better access to capital-a key hurdle in turning ownership dreams into reality. Through this exclusive partnership, Wyndham will identify and connect qualified hotel owners with Lafayette Square, which has pledged up to $100 million in financing over the coming years. These funds will provide a lifeline for projects stalled by traditional financing challenges.   Addressing Inequities in Hospitality   This partnership is the latest step in Wyndham’s commitment to diversity and inclusion through its groundbreaking initiatives, BOLD (Black Owners and Lodging Developers) and Women Own the Room. Both programs aim to empower Black and women entrepreneurs by addressing the unique challenges they face in achieving hotel ownership. From education and networking opportunities through the Accelerator Circle to operational support and revenue-maximising services, Wyndham is creating tailored pathways for success.   To date, BOLD and Women Own the Room have facilitated over 100 hotel deals, with more than 20 properties already open under diverse ownership. The collaboration with Lafayette Square aims to expand that progress by tackling one of the industry’s biggest barriers: financing.   “Inequities still exist within hospitality, especially when it comes to financing,” said Galen Barrett, Wyndham’s VP of Strategic Franchise Initiatives. “We’re committed to bringing greater representation to our industry by connecting credible, deserving hoteliers with the tools, resources, and partners they need to succeed. Champions like Lafayette Square make it possible to deliver on this mission.”   Expanding Opportunities for All   Abhay Patel, Managing Director at Lafayette Square, highlighted the firm’s dedication to levelling the playing field. “Financing is an ongoing issue-particularly for diverse hotel owners-and there’s a growing need to intervene. Through Wyndham’s network, we’re connecting with entrepreneurs at the heart of hospitality, making ownership more accessible to qualified individuals.”   This partnership demonstrates that representation matters in the hospitality industry. By addressing systemic challenges and providing tangible resources, Wyndham and Lafayette Square are paving the way for a more inclusive future in hotel ownership.

Hyatt Hotels has joined forces with mental health platform Headspace to help travellers achieve the restful sleep they need to make the most of their journeys. Starting November 14, the duo introduces Headspace’s Science Behind Sleep, an exclusive video series aimed at providing guests with expert tips and practical advice for better sleep, available at nearly 400 Hyatt hotels and within the Headspace app. The Science of Better Sleep Sleep can make or break a trip. Recognising that three in four travellers rate sleep quality as their top priority, Hyatt surveyed its guests and crafted this thoughtful series to address common sleep disruptions while travelling. Filmed at the picturesque Park Hyatt Aviara Resort in Carlsbad, California, the five-episode series brings science-based solutions to life, featuring Headspace’s Meditation and Mindfulness Teacher, Dora Kamau, and sleep expert Dr. Aric Prather.   The series dives into practical strategies, including:   Befriending Jet Lag – Tactics to ease circadian rhythm disruptions.   Creating a Travel Bedtime Routine – Tips to make unfamiliar spaces feel like home.   Eat and Drink Smarter – Advice on diet choices to preserve sleep cycles.   Dealing with Nighttime Wake-Ups – Tools to handle sleep interruptions effectively.   The Power of Morning Sunlight – Ways to align your internal clock naturally.   “Travel often stirs excitement and anxiety, emotions that can disrupt sleep,” said TJ Abrams, Hyatt’s VP of Global Wellbeing. “This series extends our care philosophy, ensuring our guests can rejuvenate during their stays.” A Collaboration Rooted in Wellbeing Since 2019, Hyatt and Headspace have partnered to provide guests, members, and colleagues access to mindfulness exercises and sleep-focused content. In 2023, the collaboration expanded to include Headspace’s premium coloured noise collection, available via Hyatt’s app and in-room TVs across North America. Emma Nemtin, Head of Consumer Partnerships at Headspace, expressed her enthusiasm: “Through Headspace’s expertise and Hyatt’s hospitality, we’re helping travellers discover the secrets to their best sleep yet. These tools have the potential to transform not just how people sleep but their overall mental health and wellbeing.” Guests can view the first episode of the series on Hyatt’s YouTube channel, with the full series available in guest rooms and on the Headspace app. With these efforts, Hyatt and Headspace are redefining how hotels care for their guests, ensuring restful sleep and rejuvenated minds for everyone on the road.

Campbell Gray Hotels & Resorts, celebrated for its bespoke, British-inspired approach to luxury hospitality, has joined forces with Valor Hospitality Partners, a leading global hotel management company. This new strategic partnership marks a pivotal step for both organisations, aimed at expanding Campbell Gray’s portfolio across the Middle East and worldwide.   The collaboration is set to enhance operational efficiency, elevate guest experiences, and drive commercial success for Campbell Gray’s distinctive properties, which are known for their commitment to design, art, and exceptional service.   A Shared Vision for Luxury Hospitality   Campbell Gray Hotels & Resorts has built a reputation for creating unique hotels, residences, restaurants, and spas that embody the spirit of their destinations while maintaining the company’s high standards. “This partnership allows us to maintain the individuality of our hotels while benefiting from Valor’s operational expertise and centralised services,” said Saad Audeh, Chairman of Campbell Gray Hotels & Resorts.   The partnership also comes at a time of significant growth for the brand, with highly anticipated projects including the reopening of Le Gray, Beirut, as well as new launches like The Gray, Kings Polo in Cairo, The Gray Beach Hotel & Residences in Ras El Hekma, Egypt, The Gray, Bujairi Boutique Hotel, and The Gray and The Gray Residences in Abuja, Nigeria.   Leveraging Operational Excellence   Valor Hospitality Partners brings a wealth of experience in hotel management, asset management, and hospitality solutions. With a focus on cost-effective operations and maximising financial returns for owners, Valor offers a suite of services that include revenue management, rebranding, and premium lifestyle offerings.   “We are honoured to partner with Campbell Gray Hotels & Resorts, a brand that shares our values of quality, integrity, and innovation,” said Julien Bergue, Co-founder and Managing Partner for Valor Hospitality Partners, AMEA. “Our hands-on management approach will complement Campbell Gray’s unique vision, and together, we aim to set new standards of excellence in luxury hospitality.”   Looking Ahead   The collaboration signifies a milestone moment for Campbell Gray Hotels & Resorts as it seeks to strengthen its global footprint while maintaining its core values. With Valor’s expertise, the brand is poised to deliver memorable guest experiences, blending individuality with operational efficiency.   This partnership signals an exciting new chapter for both companies as they work together to shape the future of luxury hospitality.

Ternelia Les Grands Massifs, a renowned French chain of holiday residences, has successfully modernised its operations with the help of Mews, the industry-leading hospitality cloud. The digital transformation has not only streamlined processes but also enhanced guest experiences, saving time on nearly 100% of the chain’s operational tasks.   Nestled in some of France’s most picturesque locations, Ternelia Les Grands Massifs faced challenges with an outdated system that frequently suffered from connectivity issues, disrupting operations and diminishing efficiency. The adoption of Mews marked a turning point.   “Switching to Mews felt like a leap from the past into the future,” shared Arnaud Stomboli, General Manager at Ternelia Les Grands Massifs. “It’s now the heart of our system, and its seamless connectivity with other tools has made it incredibly powerful. Mews offers the perfect mix of flexibility and efficiency.”   Stomboli also credited HDC Hospitality for their guidance during the 18-month digital transformation. “Their support ensured we selected the right technology partners and successfully managed the project,” he said.   Streamlined Operations and Improved Guest Experience   The results speak for themselves. With Mews, Ternelia Les Grands Massifs achieved a 24% online check-in rate, drastically reducing on-site queues and giving staff more time to engage with guests. The Mews Booking Engine also contributed to additional revenue, with 26% of guests upgrading their stay during online check-in.   Operational security and efficiency received a significant boost with Mews Payments, which reduced chargebacks to an impressive 0.0063%. The team no longer faces the burden of manual data entry or payment tracking.   In addition, Ternelia fully integrated its food and beverage operations with Mews POS, a mobile-friendly platform designed for hotel restaurants. The system’s user-friendly interface has simplified staff workflows and improved overall efficiency, becoming a firm favourite among the team.   “Mews Payments has not only enhanced security for our customers but also expanded our international reach and visibility,” said Céline Davienne, Sales Director at Ternelia Les Grands Massifs.   A Model for Hospitality Transformation   The success story at Ternelia Les Grands Massifs highlights the impact of adopting advanced technology in hospitality. “Mews is proud to support Ternelia on their journey toward operational excellence and better guest experiences,” said Matt Welle, CEO of Mews. “Their transformation is a testament to the power of the right tools in revolutionising hospitality businesses.”   Mews continues to expand its footprint in France, partnering with industry leaders such as Kley Group, Maison Mère, The Pichet Group, and VINCI Immobilier Résidences Gérées. With its growing customer base, Mews is setting a new standard for efficiency and innovation in hospitality.  

In a significant leap forward for the Meetings & Events (M&E) sector, MeetingPackage, a global player in booking software, has announced its integration with Venue Directory to enable ‘Instant Book’ functionality. This innovative feature brings real-time pricing, immediate confirmations, and seamless booking experiences to clients and agencies sourcing venues through the platform.   The integration, which also extends to the new GRATIS channel, is set to revolutionise how UK venues handle bookings. For the first time, venues can offer instant bookings for small and medium-sized meeting room inventories directly on Venue Directory, as well as on other platforms like Cvent and even their own websites.   A Game-Changer for Meetings & Events   The traditional Request for Proposal (RFP) process, often seen as cumbersome and time-consuming, is now a thing of the past. With MeetingPackage’s system, venues can provide clients with confirmed bookings instantly-offering a user experience as effortless as booking a hotel room.   Dynamic pricing further enhances the experience, allowing venues to display real-time prices. This feature streamlines affordability checks, reduces inquiries, and saves time for both venues and clients.   A Streamlined Setup   For venues looking to get started, the process couldn’t be simpler. MeetingPackage’s Customer Success team assists with setting up a basic API connection, ensuring a seamless transition. A demo environment is used to verify functionality before going live, making the integration as smooth as possible.   About Venue Directory and MeetingPackage   Venue Directory is the UK’s leading platform for venue sourcing, with a database of over 100,000 venues and 400,000 unique meeting and event spaces across 170 countries. With the addition of MeetingPackage’s Instant Book functionality, it becomes an even more powerful tool for M&E planners.   MeetingPackage, known for its cutting-edge technology in the M&E sector, empowers hotels and venues to boost group bookings while reducing operational costs through automation.   This collaboration is set to redefine how venues manage their bookings, offering unparalleled convenience and efficiency to clients worldwide.

Gympak, the Swedish player in wellness solutions renowned for its innovative fitness apparel, gear, and app-based wellness programs, has announced its debut in the Spanish market. This significant expansion is the result of a new strategic partnership with KMS Trading Solutions Ltd., led by Michael Scholz, who will serve as the exclusive sales representative for Gympak in Spain. With more than 20,000 hotels and resorts across Spain, Gympak’s entry into the market aims to reshape wellness offerings within the country’s thriving hospitality sector. From fitness-focused apparel to in-room workout equipment and customisable wellness apps, Gympak’s comprehensive solutions are designed to enhance hotel guests’ experiences by promoting health and well-being. “Michael and his team at KMS Trading Solutions bring exceptional expertise and a clear dedication to customer-focused growth,” says Jone Sølvik, CEO of Gympak. “We’re thrilled to have him onboard, and we’re confident that his work will establish a strong presence for us within Spain’s vibrant hotel industry.” Based on the island of Ibiza, Scholz will lead the initiative to introduce Gympak’s unique wellness offerings across Spain, with an exclusive sales contract effective immediately. Scholz expressed enthusiasm about the partnership: “Having followed Gympak’s impressive growth, I’m excited to introduce these innovative products to Spanish hotels. I believe Gympak will bring tremendous value to the market, helping hotels enhance guest experiences with convenient, high-quality wellness solutions.” Expanding Global Reach with Customer-Centred Growth Gympak’s entry into Spain marks another step in the company’s global growth strategy, with a particular focus on the hospitality industry. The company, already active in multiple markets, has a wide array of wellness products available for hotels, gyms, businesses, and sports clubs. Sølvik emphasises that Gympak’s expansion won’t impact its dedication to current customers. “Spain is an important part of our growth, but our commitment to supporting our existing customers remains as strong as ever,” he says. In addition to its existing products, Gympak has teased upcoming innovations focused on mental health and new product lines, reflecting a broader vision of wellness that addresses both physical and mental well-being.

Sonnenalp Vail, the luxury alpine resort and a distinguished member of the Leading Hotels of the World, has teamed up with ROH, the hospitality industry’s first comprehensive payments and revenue management platform, to modernise its payment processing system and drive increased profitability. ROH’s platform is specifically designed to optimise hotel revenue and streamline operational tasks. By consolidating sales, payments, and financial management into a single, automated system, ROH enhances productivity for hotel teams, allowing them to focus on guest experience rather than routine transactions. For Sonnenalp Vail, this new partnership means more efficient operations and less time spent on administrative tasks.  “Bookings aren’t just a one-size-fits-all process; each client brings unique budgets, timelines, and needs,” says Jess Conroy, CEO and Founder of ROH. “Our platform acts as a true partner, automating payments to ensure every transaction is handled seamlessly. Before, Sonnenalp Vail’s team would have to manually track payments, reach out to clients individually, and manage invoices by hand. Now, they can send a single payment link with each booking, ensuring everything stays on schedule. We’re thrilled to help Sonnenalp reclaim those valuable hours so their teams can focus on delivering the extraordinary experiences they’re known for.” Sonnenalp Vail’s upscale amenities include 5,000 square feet of versatile meeting and event spaces, 127 guest rooms and suites that capture Bavarian charm, six unique dining settings, and a focus on health and wellness with a European-inspired spa. The resort also offers luxury ski concierge services, exclusive seasonal activities, and a championship 18-hole golf course.  The collaboration with ROH not only improves financial workflow but underscores Sonnenalp Vail’s commitment to enhancing guest satisfaction through efficient service and seamless booking experiences.  

Swiss-Belhotel International, the globally renowned hotel brand with a portfolio of over 135 hotels and resorts across 20 countries, has announced an exciting new partnership with BookingWhizz, aimed at enhancing guest experience and loyalty. Through this partnership, Swiss-Belhotel will integrate BookingWhizz’s advanced CRM and Loyalty Solutions across its properties, marking a key milestone in the company’s commitment to personalising and enhancing guest journeys. The addition of BookingWhizz’s CRM and Loyalty Solutions will offer Swiss-Belhotel a robust platform for managing guest relationships, optimising direct bookings, and strengthening loyalty programs. This innovation reflects Swiss-Belhotel’s dedication to creating memorable, customer-centric experiences. “We’re thrilled to collaborate with Swiss-Belhotel International, a brand that shares our passion for innovation and hospitality,” said Karim Mawani, CEO of BookingWhizz. “Our CRM and Loyalty solutions are crafted to enrich every phase of the guest journey, fostering deeper engagement and long-term loyalty. Together, we aim to redefine the guest experience in today’s competitive market.” Swiss-Belhotel’s Executive Director and Senior Vice President of E-commerce, Distribution, and IT, Matthew Faull, shared his vision for the future: “BookingWhizz’s solutions are part of a larger strategy to embed cutting-edge technology in our operations. This ensures that each guest receives tailored communication and meaningful rewards throughout their stay.” BookingWhizz’s CRM system will empower Swiss-Belhotel’s properties to manage guest data efficiently, providing a foundation for targeted marketing and personalised offers. Meanwhile, the loyalty program will encourage repeat visits, rewarding guests for direct bookings and exclusive benefits.  With this partnership, Swiss-Belhotel International reaffirms its commitment to innovation and to continually elevating the guest experience-a move that will surely resonate with today’s discerning travellers.  

Aalia Collection, known for its luxurious and boutique hospitality offerings in locations like Goa and Haridwar, has taken a major step toward digital transformation by adopting mycloud PMS, an all-in-one, cloud-based property management solution. This move comes as Aalia Collection addresses operational challenges tied to manual data management and reporting, seeking greater efficiency and real-time oversight across its properties. By transitioning to mycloud PMS, Aalia Collection gains a centralised management system that can be accessed remotely, allowing its corporate office to oversee multiple locations with enhanced agility and efficiency. “With mycloud PMS, we are embracing digital transformation to improve operations and guest service,” shared Mr. Kavinder Besoya, COO at Aalia Collection. “We first implemented mycloud at Aalia Jungle Resort & Spa, where it became an invaluable tool for seamless operations. Now, with this technology in place across all Aalia Collection hotels, we’re equipped with real-time data and streamlined processes that result in elevated guest experiences. Managing bookings, inventory, and other vital functions on the cloud has enabled seamless oversight and operational flexibility.” This decision to integrate mycloud PMS reflects Aalia Collection’s ongoing commitment to innovation within the hospitality sector. By leveraging this cloud-based solution, Aalia Collection now efficiently manages bookings, monitors property performance, streamlines reporting, and enhances guest services-all through a single platform. Deepak Chauhan, Vice President at mycloud Hospitality, commented on the partnership, stating, “We’re thrilled to be part of Aalia Collection’s journey into digital-first operations. Adopting mycloud PMS empowers them with the tools to streamline daily functions and elevate guest experiences. Our mission is to provide forward-thinking brands like Aalia Collection with cutting-edge technology that sets a new standard for modern hospitality.” Recognised for its comprehensive features, mycloud PMS integrates property management, inventory control, and guest services into one seamless platform, enabling management teams to access real-time data and make informed decisions. Through this transformation, Aalia Collection is not only optimising its day-to-day operations but is also setting a benchmark for digital innovation within the hospitality industry.

Millennium Hotels and Resorts (MHR) has joined forces with Aiello, an innovative startup specialising in Natural Language Processing (NLP), to roll out the Aiello Voice Assistant (AVA) across six of its properties in Singapore and Thailand. This collaboration marks a significant step in modernising the guest experience at MHR’s properties, including the Grand Copthorne Waterfront Hotel Singapore, Orchard Hotel Singapore, M Social Hotel Singapore, Studio M Hotel Singapore, M Hotel Singapore City Centre, and M Social Hotel Phuket in Thailand. Designed to make each stay more personalised and efficient, the Aiello Voice Assistant will allow guests to enjoy voice-activated services tailored to their needs. For MHR, this initiative is not only about enhancing guest interactions but also about setting new standards for operational efficiency and environmental sustainability within the hospitality industry. Saurabh Prakash, Interim Chief Operating Officer and Chief Commercial Officer at MHR, emphasised the forward-looking vision behind the partnership: “Millennium Hotels and Resorts stands out by harnessing leading-edge technology to create exceptional guest experiences. By implementing Aiello’s AI, we’re embracing a data-driven approach that allows us to better understand guest preferences. This lets us offer truly personalised service while also unlocking valuable revenue opportunities,” Prakash said. The deployment of AVA, developed with an in-depth AI database and property-specific dashboard, equips hotel staff with real-time insights into guest interactions. Aiello’s CEO and Co-founder, Vic Shen explained the benefits, noting, “Our partnership with MHR showcases how AI can revolutionise hotel management. With a multi-hotel dashboard, MHR gains a clear, data-driven view of guest behaviour across properties. This empowers their teams to deliver highly tailored service, making MHR a leader in the digital transformation of hospitality.” The partnership also aligns with MHR’s sustainability goals, as noted by Ke-Vin Lim, Head of Group Innovation at City Developments Limited (CDL). “This makes MHR the first hotel group in Singapore to deploy in-room AI voice assistants, a move that elevates our property value and keeps us competitive in a rapidly evolving industry,” Lim remarked. “In line with our sustainability vision, AVA replaces outdated in-room amenities and printed materials, making a long-term commitment to sustainable operations.” Lim added that MHR’s six Singapore properties, all GSTC-certified, are leading the way in eco-conscious hospitality. Beyond guest experience and sustainability, AVA’s implementation supports the hotel’s operations by easing workforce challenges-a critical focus as the industry faces staffing shortages. According to a recent study by Oracle, 67% of hotels report difficulty filling roles, with 12% noting an impact on efficiency. Andy Tan, Senior Vice President of Global Sales and Partnerships at MHR, explained how AVA addresses these challenges: “Integrating AVA with our task management system allows our housekeeping teams to receive real-time room updates, significantly reducing manual tasks and improving workflow,” he said. While adapting new technology comes with initial hurdles, Aiello’s team worked closely with MHR to ensure a smooth integration, minimising any disruptions to existing IT systems. Shen added a final note on the environmental impact, sharing that by replacing cabling in over 2,300 rooms with AVA, MHR could reduce carbon emissions equivalent to what would take 284 trees to absorb. With AVA now deployed across six properties, Millennium Hotels and Resorts and Aiello are leading the way in intelligent hospitality, combining personalised guest service with operational excellence and a firm commitment to sustainability.

In a significant move aimed at modernising its approach to revenue management, France’s largest aparthotel operator, Appart’City, has teamed up with IDeaS, a global leader in revenue management software, to automate and optimise pricing decisions for its expansive portfolio of 90 properties. The partnership marks a turning point for Appart’City, which, until now, relied heavily on manual revenue management processes-a labour-intensive effort for the company’s 12,000-room portfolio that includes a diverse array of stay durations and property types. By embracing the advanced technology of IDeaS G3 Revenue Management System (RMS), Appart’City gains the ability to make data-driven, real-time pricing adjustments, setting the stage for a future-ready revenue strategy. With G3 RMS, Appart’City can now lean on automated pricing recommendations informed by powerful analytics. These recommendations take into account various factors, including demand trends, competitor pricing, and wider market influences, enabling Appart’City to swiftly adjust its rates. This upgrade is expected to significantly boost both occupancy and revenue outcomes for the company by applying dynamic pricing and overbooking strategies that balance long- and short-stay demand. As Pierre-Alain Trehan, Appart’City’s Director of Revenue Management and Global Distribution, highlighted the technology investment is already showing benefits: “The implementation of IDeaS G3 RMS promises to be a transformative change for us. The system has improved our efficiency and allows us to make more nimble strategic moves as market conditions shift,” he explained. “The recent investments we’ve made in technology are substantial, and we appreciate the expertise and guidance from the team at IDeaS as we strive for continued growth.” The rollout of G3 RMS across Appart’City’s properties is being phased in gradually to ensure a seamless transition for staff and operations. Once fully implemented, the system’s tailored features-such as pricing by room or unit type and Last Room Value inventory controls-will address key challenges for extended-stay providers like Appart’City, enabling the brand to capture the best possible mix of short- and long-stay guests. Michael McCartan, Area Vice President for EMEA at IDeaS, underscored the partnership’s potential: “Appart’City is an innovative, market-leading organisation, and we couldn’t be more pleased to welcome them to the IDeaS community. With the rising demand for aparthotels and serviced apartments in Europe, operators who embrace sophisticated tools like G3 RMS are well-positioned to see substantial improvements in RevPAR, length-of-stay performance, operational efficiency, and overall productivity. We are excited to partner with Appart’City and look forward to seeing the continued growth of their business.” As Appart’City scales up with IDeaS’ automated revenue management solution, the partnership is a clear step toward a more streamlined and efficient future in revenue management, setting an example for other operators in the growing aparthotel sector.

GrabScanGo, a leading provider of Managed Lobby Market programs for hotels across the U.S., has launched a groundbreaking App Clip in collaboration with MagTek, a global player in payment technology and security solutions. This innovative feature revolutionises the guest experience by making purchases at hotel lobby markets faster, easier, and more secure than ever before.   An App Clip, as defined by Apple, is a lightweight version of an app designed for quick, task-specific interactions. GrabScanGo’s patent-pending App Clip allows hotel guests to buy snacks, drinks, and travel essentials using just their iPhone and Apple Pay. The process is seamless-no app downloads or account creation required-ensuring a hassle-free shopping experience.   Guests simply scan the App Clip Code displayed at the market to instantly launch the interface on their iPhone. From there, they can scan product barcodes, build their cart, and check out in seconds. Payments are processed securely using MagTek’s Magensa Payment Protection Gateway, which employs advanced encryption and tokenisation to safeguard transactions.   This collaboration eliminates traditional checkout lines and enhances convenience for both guests and hotel operators. “We’re thrilled to partner with MagTek to bring this innovative solution to hotel lobby markets,” said Wilfred Martis, CEO and co-founder of GrabScanGo. “Our App Clip redefines the retail experience, offering unmatched speed and efficiency while ensuring the highest security standards.”   MagTek CEO, Andy Deignan, echoed the sentiment, emphasising the role of Magensa in providing comprehensive, secure payment solutions. “By integrating GrabScanGo’s App Clip with Magensa, we’re demonstrating how payments can be simple, fast, and secure-key factors in building customer trust and loyalty.”   The partnership between GrabScanGo and MagTek represents a significant advancement in hotel retail technology, setting a new standard for convenience and security. Hotel guests can now shop with unprecedented ease, turning lobby markets into a seamless part of their travel experience.  

In a pioneering move for the travel industry, Jerne, the platform that connects digital-focused travel curators with experience providers, is marking a milestone of 10,000 registered curators with the launch of an innovative rating system. This new feature is set to help experience providers-from hotels and cruise lines to unique tour operators-optimise their sales and marketing efforts through influential digital communities. Tim Morgan, Jerne’s CEO, highlighted the increasing importance of social media in travel decisions. “Millions of content creators and travel advisors are already inspiring travellers, building product awareness, and shaping how people book. Experience providers who aren’t actively engaging with this channel are missing a vital opportunity,” said Morgan. A recent study by Stelico Consulting Group underscores the trend, revealing that 76% of luxury travellers choose brands based on social media, with 60% making bookings influenced by posts from celebrities or influencers. The challenge, as Jerne’s Chief Commercial Officer, Jeff Sirota explained, has been helping experience providers decide which curators to prioritise. “The sheer number of digital influencers has made it overwhelming for experience providers to know where to start,” Sirota shared. “Our rating system is the first of its kind in the travel industry, designed to guide providers in targeting the most effective curators for their brand.” Jerne’s rating system, available across its network of 10,000 curators from 104 countries, measures each curator’s potential to succeed in three core areas: Inspiration: Creating captivating travel content Awareness: Elevating brand visibility Influence: Driving bookings and conversions Each curator receives a single, easy-to-read score reflecting their likelihood of success in these areas, along with individual scores in each function, so providers can fine-tune their approach based on their evolving needs. Jerne’s network offers an impressive reach of 3 billion consumers globally, with curators primarily based in the USA (66%), UK (14%), and Canada (6%). “Social media’s role in travel has often been narrowed down to ‘influencers,’ but there’s so much more to this channel,” Morgan added. “Our rating system helps experience providers identify the curators who best align with their brand strategy, expanding beyond traditional influencer marketing to a broader network of digital storytellers.” Jerne’s algorithm for the rating system integrates 55 data points from curators’ private Jerne and public social media profiles, alongside 18 data points from each provider’s brand profile. These 73 data points are carefully weighted through a proprietary formula, the result of three years of research involving thousands of curators and hundreds of travel brands. With this latest development, Jerne is paving the way for a more strategic and data-driven approach to influencer marketing in travel. The platform’s new rating system offers experience providers an efficient way to connect with curators who will enhance their brand’s visibility and drive bookings, all while adapting to the ever-evolving landscape of social media-driven travel.

In a strategic move to elevate operational efficiency and guest experiences, Van der Valk Hotels has announced its decision to implement Shiji Group’s Enterprise Platform PMS across its portfolio, covering 74 hotels with over 10,000 rooms and 800 conference and event spaces in seven countries. This partnership signifies a major step in Van der Valk’s digital transformation journey, aimed at streamlining complex processes and ensuring robust data security across its properties. After a rigorous selection process, Van der Valk Hotels chose Shiji’s platform for its standout features: top-tier security, scalable structure, and an open API framework allowing for customisations to meet the unique needs of their operations. By adopting Shiji’s solution, the hotel group gains a unified property management system (PMS) that simplifies operations and enhances data integration across its extensive network. “Van der Valk Hotels’ decision to implement Shiji’s Enterprise Platform PMS shows their commitment to creating more seamless guest experiences and efficient back-end processes,” said Kevin King, Shiji CEO. “Our platform is built for ambitious hotel groups like Van der Valk that prioritise innovation through secure and adaptable solutions.” The Shiji Enterprise Platform PMS stands out for its flexibility and powerful system design, crafted specifically for large hotel networks. The platform’s open API structure enables Van der Valk to integrate its proprietary tools, ensuring adaptability as digital trends evolve. For Van der Valk, known for its focus on guest experience, Shiji’s system aligns with their goals by centralising control and enabling customised solutions to serve both leisure and event-oriented guests. “Our open architecture allows hotel groups like Van der Valk to stay agile in a fast-evolving digital landscape,” added Wolfgang Emperger, Senior VP for Europe and Africa at Shiji. “We’re excited to see how Van der Valk will leverage our tools to future-proof their operations and create standout guest experiences.” With this PMS rollout, Van der Valk strengthens its capabilities in managing complex operations across countries, from room reservations to large-scale event spaces, while ensuring full compliance with European data regulations. As the hospitality sector faces increasing demand for technological adaptability, this partnership positions Van der Valk at the forefront of digital transformation, blending innovation with an enduring commitment to high-quality guest service.

Accor, a global player in hospitality, is making significant strides in Asia this year, securing 27 new hotel signings across eight countries, including India, South Korea, Japan, and Vietnam. This expansion adds a total of 8,117 new rooms, reinforcing Accor’s standing as one of the top international hotel operators in the region. A key part of this growth lies in Accor’s focus on its premium, midscale, and economy (PM&E) segments. Brands such as Novotel and ibis, already well-known in the midscale and economy markets, continue to evolve to meet the needs of today’s travellers. Meanwhile, the premium segment-including brands like Pullman and Mövenpick-is gathering momentum as Accor positions itself as a global player in this high-demand market. Accor’s expansion strategy also emphasises conversion-friendly brands, which are increasingly popular among independent hotel owners. These include the versatile Mercure, the unique Handwritten Collection, and the creative ibis Styles, which offer attractive options for rapid conversion and allow independent hotels to join the Accor family. Beyond midscale offerings, Accor’s luxury and lifestyle brands are gaining attention in Asia. Iconic names like Raffles, Fairmont, and Sofitel are already mainstays in the luxury segment, while lifestyle-focused brands such as Mondrian and SO/ are resonating with guests seeking memorable, trend-driven experiences. As of this year, Accor operates 495 hotels in Asia, with over 110,000 rooms across 19 brands in 13 countries-a testament to its diverse portfolio. Several high-profile deals mark Accor’s recent growth in Asia. In Singapore, the company has signed three hotels totaling over 1,300 rooms, including the largest Mövenpick property in Asia and Singapore’s first Mövenpick Living, along with a Handwritten Collection hotel near the culturally rich Waterloo Street. In India, Accor is making its debut in Varanasi, one of the world’s oldest cities, with the signing of Pullman Varanasi-a milestone as the company continues to explore India’s market potential. Indonesia remains another key focus, with signings like the Kapuk Hills Hotel Jakarta under the Handwritten Collection and the centrally located Novotel Medan. Vietnam, too, is seeing a surge in activity, with ten new properties signed across popular and emerging destinations. Notably, Vietnam’s first TRIBE hotel, a design-centric property near Saigon Airport, will also join the mix. Japan’s market expansion includes plans for the debut of Raffles in Tokyo in 2028 and the new Pullman Tokyo Ginza. Garth Simmons, Accor’s Chief Operating Officer for the Premium, Midscale, and Economy Division in Asia, shared his excitement about the region’s hospitality evolution. “Asia is a dynamic and rapidly changing market for hospitality, and it’s incredibly rewarding to see the growth of Accor’s offerings here,” Simmons said. “Today’s travellers are seeking unique, diverse experiences, and our broad portfolio allows us to cater to both guests and hotel owners. The strategic partnerships we’ve secured this year are a strong step toward deepening our presence and building long-term value in key Asian markets.” With a development pipeline of over 236 hotels in Asia, Accor’s commitment to innovation and market relevance is clear. For travellers, this means an expanding range of choices across Asia’s top destinations-each designed to meet their unique preferences and travel styles.  

In a landmark shift toward sustainability, Robinsons Hotels and Resorts (RHR), the hospitality branch of Robinsons Land Corporation (RLC), has taken a major leap by signing a Power Supply Agreement (PSA) with Skye Renewables, marking the beginning of a transition to solar power for several of its hotel properties. At a signing ceremony held at Midtown Hall in Robinsons Cyberscape Alpha, RHR’s Senior Vice President and Business Unit General Manager, Barun Jolly, spoke passionately about the initiative’s significance, emphasising that RHR’s shift to renewable energy aligns deeply with RLC’s ethos of sustainability. “We have a responsibility to reduce our reliance on non-renewable energy, and we sought a partner who could help us do that,” Jolly stated. “Skye Renewables met every one of our criteria for this journey.” Leading with Solar Power The partnership will bring solar energy to three hotels-Summit Hotel Naga, Go Hotels Plus Naga, and Grand Summit General Santos-which will soon be outfitted with rooftop solar systems, including advanced Building Integrated Photovoltaics (BIPV). This marks an essential first step in RHR’s broader sustainability strategy, with the goal of sourcing 10% of its energy from renewable sources. Jolly noted that selecting Skye Renewables was a thoughtful process. “We evaluated numerous companies, but Skye’s expertise, agility, and commitment made them stand out,” he explained. In preparation for the project, Skye conducted thorough research, including shadow maps and output utilisation studies, which bolstered RHR’s confidence in Skye’s capabilities. Three key factors-credibility, a tailored approach to RHR’s needs, and long-term commitment-guided the selection of Skye as a partner. Jolly emphasised that, for hotels, solar projects aren’t just about environmental responsibility-they’re also about economic strategy and asset protection. “Skye’s commitment to addressing installation impacts and proposing actionable solutions was truly reassuring,” he added. A Broader Environmental Commitment The solar power initiative is just one of RHR’s many steps toward environmental sustainability. RHR Vice President, Annalyn Yap shared that the company has already phased out single-use plastics in favour of bulk dispensers and introduced glass water bottles in its international brands. “These initiatives reflect our dedication to reducing plastic waste and enhancing overall sustainability,” Yap said. Corporate Energy Head of Robinsons Land Corporation, Lucky Jay Damaso, underscored the positive environmental impact of the solar installations. He estimated that the solar project in Naga and General Santos will reduce energy consumption and carbon emissions by around 10% to 15%, equivalent to about 460,000 kWh of renewable energy annually and over 326 metric tons of carbon dioxide avoided-the equivalent of planting 5,314 trees.  Future Expansion Plans Currently, RHR operates 26 hotels across the Philippines, with plans to expand the solar initiative to additional properties if the pilot project succeeds. “This is just the beginning,” Jolly said. “If the pilot proves successful, we will consider rolling it out across our entire portfolio, including the four new hotels slated to open soon.” Skye Renewables’ Head of Philippines, Gary Espino, expressed his excitement about the collaboration. “Partnering with RHR, one of the Philippines’ most iconic hospitality brands, aligns perfectly with our mission to deliver clean, cost-effective energy solutions across Southeast Asia,” Espino stated. A Shared Dedication to Sustainability RHR’s leadership stands firm in its commitment to sustainable practices. Yap noted, “We understand the role we play in the communities where we operate, and we take that responsibility seriously. We’re dedicated to protecting our planet, the only home we have.” Echoing these sentiments, Jolly added, “Our commitment to a greener future is unwavering. As one of the country’s largest hotel operators, we believe it’s our duty to lead by example in promoting sustainable practices.” This partnership between Robinsons Hotels and Resorts and Skye Renewables sets a powerful precedent in the hospitality industry, demonstrating how business goals and environmental responsibility can go hand-in-hand. With the demand for green practices growing worldwide, this collaboration shines as a model for others to follow in achieving ambitious sustainability goals through innovative partnerships.

In a significant move for the travel and hospitality sector, Nium, a leading player in real-time cross-border payments, has announced a strategic partnership with HyperGuest, a B2B marketplace designed to enhance travel distribution. This collaboration merges Nium’s advanced virtual card technology with HyperGuest’s innovative distribution platform, setting the stage for faster, more secure, and reliable payments for travel partners, hotels, and accommodation providers around the globe. In the complex world of B2B hotel transactions, issues like payment failures, fraud, and inefficiencies are common, often resulting from high transaction volumes and outdated systems that struggle with compatibility. Many travel aggregators and online booking platforms continue to rely on legacy banking systems, where payments can be delayed for days or even weeks, leaving hotels and travel companies without visibility into their transaction statuses. By integrating Nium’s virtual card solution into its platform, HyperGuest aims to solve these problems. Known for offering real-time payments in over 20 local currencies, Nium’s virtual cards will streamline HyperGuest’s payment process, ensuring transactions are transparent, faster, and safer. Hotels, from independent establishments to larger chains, will gain the advantage of automated reconciliation and quicker settlement, enhancing cash flow and reducing the risks of fraud. For travel distributors and merchants, the partnership offers smoother payment acceptance and lower transaction costs, fostering stronger collaboration with hotel partners. Amit Rahav, Chief Product & Strategy Officer and Co-founder at HyperGuest, highlighted the impact of the collaboration on the industry’s long standing payment challenges. “In a short period, Nium’s virtual card solution has helped us increase payment volumes while providing our partners with more choice, flexibility, and control. By removing middlemen from the payment journey, we’re able to create a fairer landscape that ensures cost-effective, secure, and timely payments across the entire value chain.” This partnership comes as the travel industry faces growing demand for digital-first solutions and streamlined operations. With businesses adapting to post-pandemic operational challenges, the integration of Nium’s payment infrastructure offers a timely solution, helping travel companies remain agile and competitive. Max Lehmann, Senior Vice President of Travel Payments at Nium, expressed the company’s enthusiasm for the collaboration. “Our partnership with HyperGuest represents a commitment to meet the evolving demands of the travel industry with faster, simpler, and more efficient payment solutions worldwide. Together, we’re not only supporting hotels in managing their cash flow but ultimately enabling them to do what they do best-creating memorable experiences for their guests.” As Nium and HyperGuest continue to push the boundaries of B2B travel payments, their combined effort promises a more resilient and efficient financial ecosystem for hotels and travel businesses, paving the way for smoother operations and improved guest experiences worldwide.  

In a strategic move to strengthen the hotel technology landscape across the Middle East and Africa, Sabre Hospitality, a division of Sabre Corporation, has announced a partnership with BookLogic, a prominent hotel and travel technology provider known for driving accommodation revenues and profitability. The partnership, which is set to transform the global distribution capabilities of both companies, will initially focus on key growth regions like the UAE, Saudi Arabia, Qatar, and Turkey. By leveraging each other’s strengths, the collaboration aims to offer enhanced tools and resources to independent hotels and small hotel groups in these markets, enabling them to thrive in an increasingly competitive landscape. With the initial goal of connecting up to 1,200 hotels from BookLogic’s portfolio to Sabre’s leading Global Distribution Systems (GDS) and Internet Distribution Systems (IDS), the partnership will later expand to integrate with online travel agencies (OTAs) and BookLogic’s broader distribution network. This phased approach allows for flexibility and scalability, ultimately providing hoteliers with a comprehensive ecosystem for managing operations, optimising guest engagement, and streamlining distribution. Frank Trampert, Senior Vice President and Global Managing Director at Sabre Hospitality, emphasised the benefits for hoteliers in the MEA region. “This partnership with BookLogic opens new doors for independent hotels in markets like the UAE, Saudi Arabia, and Turkey. By combining our technology and expertise, we’re helping these hotels unlock fresh opportunities and improve operational efficiency in a fast-evolving market.” Central to this collaboration is Sabre’s SynXis Retailing platform, a powerful tool that connects hotels to over 600 distribution channels globally, providing a cloud-based foundation that streamlines operations and enhances insights across channels. SynXis, together with BookLogic’s platform, equips hotels with expanded market reach and operational tools that facilitate everything from revenue optimisation to guest experience management. Oral Yigitkus, the Founder of BookLogic, spoke of the partnership’s potential. “This collaboration with Sabre represents a natural alignment of our strengths. By integrating with the SynXis platform, we’re empowering hotels to maximise revenue and enhance sales and marketing reach. We understand the unique needs of independent hotels, and combining our experience with Sabre’s technology gives our clients a powerful system that’s built for growth.” The alliance between Sabre and BookLogic also underscores their shared focus on co-investing in the region, providing tailored services in local languages and addressing the specific needs of MEA hoteliers. The collaboration is designed with two-way integration and APIs that give hoteliers the flexibility to manage connectivity across multiple channels with ease, allowing for more personalised guest interactions and optimised revenue.

JUFA Holding GmbH, Austria’s largest hotel group, has selected dailypoint™ as its exclusive partner for guest data management, following a successful 12-month pilot project. Known for its unique, community-driven approach to hospitality, JUFA operates over 60 hotels across Europe, offering what it describes as a “hotel idea” rather than a traditional chain. With this partnership, JUFA aims to elevate the guest experience through better data management and personalised stays. The collaboration began last year when JUFA implemented dailypoint’s Central Data Platform in five of its hotels. Supported by Anker and Alpen Consulting GmbH, the pilot program was designed to explore how a data-driven approach could enhance the guest experience. With the success of this trial, dailypoint will now take on the responsibility of managing guest data for JUFA’s entire portfolio. Integrating seamlessly with JUFA’s Guest Management System, Felix, and other key partners like Incert, the platform consolidates and cleanses guest profiles, providing insights that help JUFA create personalised and memorable stays. Hannes Dietl, Head of Digitalisation and Information Technology at JUFA Hotels, expressed his enthusiasm for the partnership: “With dailypoint, we’ve found a reliable partner who not only helps us manage guest data efficiently but also enables us to enrich the guest experience through personalised service. We’re excited to build on this strong foundation and continue our collaborative journey.” For dailypoint, the partnership marks a milestone in empowering hotels to leverage data-driven strategies. Michael Toedt, CEO & Founder of dailypoint, noted, “The pilot phase proved that our platform can truly make a difference, no matter the size or structure of the client. We’re honoured to take on this responsibility and are eager to support JUFA in delivering unforgettable guest experiences.” Maximilian Hofner, SVP Sales at dailypoint, added, “JUFA’s decision to partner with us underscores the trust in our technology and highlights our capability to provide tailored solutions for the hospitality industry. We look forward to a long and successful partnership.” As JUFA and dailypoint move forward, the collaboration underscores JUFA’s commitment to innovative, guest-centred hospitality. By investing in advanced data management, JUFA continues to pave the way for the future of personalised travel, enhancing every guest’s stay with insights that go beyond the ordinary.

Safemark, a leading player in guest room security and hospitality solutions, has unveiled an exciting addition to its product line with the launch of three new portable Marshall speakers designed for hotel guests. Known globally for its secure in-room safes, Indel B mini refrigerators, and premium sound solutions, Safemark is expanding its portfolio to meet the modern traveller’s demand for high-quality, versatile in-room entertainment. According to the 2024 Customer Engagement study by Hospitality Technology, 70% of guests now choose hotels based on smart TVs and content-streaming options, highlighting the growing importance of in-room entertainment. With this trend in mind, Safemark’s new speakers combine rich sound quality with portability and durability, allowing guests to enjoy their music in the room, by the pool, on the beach, or wherever they go. John Foley, Vice President and GM at Safemark, shared his enthusiasm about this latest addition: “Safemark has proudly supported the hospitality industry with electronic safes for over 40 years, and our growth has been driven by our commitment to exceptional quality and innovation. By adding Marshall speakers to our lineup, alongside our trusted safes and Indel B refrigerators, we’re able to elevate the guest experience and give hoteliers versatile options for in-room entertainment.” The New Lineup of Marshall Speakers Marshall WILLEN II: Small but mighty, the Willen II takes any environment from quiet to booming. With an enhanced frame that maximises bass and improved drivers, this speaker delivers balanced sound quality at any volume.  Marshall EMBERTON III: For a richer sound experience, the Emberton III adds more bass and includes Dynamic Loudness, adjusting tonal balance with each volume change. Guests can expect a full, satisfying sound that adapts to any setting. Marshall MIDDLETON: The heaviest sound in the lineup, Middleton combines two tweeters, two woofers, and passive radiators in a quad-speaker setup to create an immersive sound experience. Built-in Dynamic Loudness ensures balanced tonal quality at all volumes, giving guests a premium listening experience on the go. Safemark’s new speaker offerings cater to diverse guest needs, whether they’re hitting the trails, relaxing at the beach, or unwinding in their room with their favourite playlist. This expansion not only reinforces Safemark’s commitment to high-quality, innovative products but also provides hoteliers with a high-value, affordable solution to enhance the guest experience at every touchpoint.

In a pioneering move for the meetings and events industry, MeetingPackage, the world’s first Central Reservation System (CRS) for Meetings & Events, has teamed up with Event Logic to bring instant booking capabilities to Nordic hotels and venues. This new collaboration promises to redefine how organisations across the region book conference and meeting spaces, offering real-time availability and cutting-edge convenience. By integrating MeetingPackage’s CRS technology with Event Logic’s platform, users can now browse an array of venues, check live availability, and secure bookings in just a few clicks. The streamlined system means that users avoid the typical back-and-forth involved in booking meetings, making the process faster, more efficient, and ultimately more satisfying. Venues, in turn, benefit from increased visibility and reduced lead times, helping them capture bookings more effectively. Henrik Vallentin, CEO of Event Logic, shared his excitement: “We’re thrilled to be the first in the Nordics to introduce instant booking across multiple chains for meetings and group events. This marks a huge leap forward for our industry. Companies can now lock in their meeting spaces with just a few clicks. MeetingPackage’s technology brings real-time booking to life, making it faster, easier, and more transparent.” The system’s benefits go beyond convenience. Venues across the region stand to boost their revenue potential significantly by showcasing their live inventory and reducing lag times for clients. Joonas Ahola, CEO and Founder of MeetingPackage, elaborated: “Our partnership with Event Logic supports the industry’s shift to instant bookings, which not only simplifies the customer journey but also drives revenue growth for venues. By displaying real-time availability and pricing directly on Event Logic, we’re helping venues manage inventory smarter and boost sales.” Why Instant Booking is Transforming the Meetings and Events Landscape Real-Time Availability: Customers can instantly view available meeting spaces across multiple hotel chains and top venues, eliminating the need for time-consuming inquiries. Streamlined Booking Process: With the option to compare venues and secure spaces in minutes, users experience a hassle-free process. Transparent Pricing: Clear, upfront pricing from various suppliers keeps budgets under control with no surprises. Enhanced Revenue for Venues: By making inventory bookable in real time, MeetingPackage’s CRS technology allows venues to drive higher booking rates and revenue. Starting with leading hotel brands across the Nordics, this instant booking feature will expand to include a wider range of venues in the coming months. This launch not only sets a new industry standard but is also set to enhance customer experience and operational efficiency for venues, marking a turning point in how meetings and events are booked across the region.

Strawberry Hotels, a well-established chain known for its diverse range of properties and commitment to innovation, has announced a partnership with Flexkeeping, an advanced hotel operations platform, to enhance operational efficiency, increase service quality, and improve staff satisfaction across its 245+ properties. Flexkeeping’s platform will help the chain’s hotels, from boutique establishments to large 800+ room sites, address the unique operational demands posed by both scale and historical architecture. The move to adopt Flexkeeping reflects Strawberry’s strategic focus on selecting technology that supports operational savings and aligns with its commitment to sustainability. With Flexkeeping, tasks such as housekeeping, guest service requests, and work schedules are now digitally managed and automatically assigned, creating a streamlined approach that reduces workload imbalances and helps optimise labour costs. Sven Ephithite, Strawberry’s Director of Tech Hotel Openings and Systems, shared his enthusiasm about the collaboration: “Flexkeeping integrated seamlessly into our existing tech stack and was 100% stable from day one. The positive impact on staff satisfaction was immediate.”  The benefits of Flexkeeping’s automation are evident across the properties. By basing scheduling on guest reservation data, Strawberry’s hotels are reducing the risk of miscommunication and ensuring that all tasks are managed efficiently. Iluta Skromane-Almo, Style Manager at Clarion the HUB, praised the system’s data insights, stating, “We now have a better understanding and control over why we didn’t reach our efficiency targets, so we can improve in the future.” The partnership with Flexkeeping is also helping Strawberry prioritise sustainable practices. The platform’s digital tools reduce the need for physical resources, allowing departments to minimise paper usage and waste. “Flexkeeping delivers beyond hotel operations,” added Ephithite. “It’s becoming a tool to provide more personalised services for our guests. It facilitates real-time information between departments, improves response times, and ultimately elevates the overall guest experience.” Luka Berger, CEO of Flexkeeping, expressed pride in the partnership, saying, “We are very proud of the vote of confidence that Strawberry has put in us. It’s fantastic to work in such an open and driven environment, where we’re clearly building the future of hospitality together.” Reflecting on the collaboration, Ephithite noted the alignment between Flexkeeping’s culture and Strawberry’s mission: “Very early on in the process, we recognised that the culture at Flexkeeping is very close to our own. Their ability to collaborate effectively and challenge us has shown they are the right partner for what we want to build in the future.” With Flexkeeping now a cornerstone of its operational strategy, Strawberry Hotels is well-positioned to continue delivering efficient, sustainable, and guest-centred services, setting a new benchmark for hospitality operations.  

The historic Olde Mill Inn in Basking Ridge, New Jersey, has entered a new era of hospitality management with a powerful integration between Maestro’s all-in-one property management system (PMS) and LodgIQ’s commercial strategy platform. This collaboration is helping the Olde Mill Inn enhance operations, improve guest service, and drive revenue growth through advanced AI-driven insights and streamlined workflows. Through this integration, the Olde Mill Inn’s operations team can now access essential property data on mobile devices, which supports smoother and faster service. Additionally, new contactless check-in kiosks at the front desk enable guests to check in without waiting in line, making for a more relaxed and welcoming lobby experience. David Milili, CEO of LodgIQ, expressed his excitement for the partnership: “We’re thrilled to see the integration of LodgIQ with Maestro come to life at the Olde Mill Inn. This partnership underscores our commitment to providing data-driven solutions that help revenue leaders optimise their strategies. Combining LodgIQ’s AI capabilities with Maestro’s robust All-In-One PMS, we’re equipping the Olde Mill Inn with the tools to drive profitability. It’s a milestone, and we look forward to delivering more collaborative solutions to the hospitality industry.” Nestled in Somerset Hills, the Olde Mill Inn now benefits from LodgIQ’s comprehensive AI platform, which includes tools for business intelligence, rate shopping, market insights, flight data, and rate optimisation. By integrating these capabilities with Maestro’s full suite of guest-centric tools-from front office management to yield and guest experience modules-the Inn has a unified approach to managing data across marketing, sales, and revenue departments, enabling 360° recommendations for maximising profits. Norman Martin, Assistant General Manager at Olde Mill Inn, highlights the transformation this integration has brought to their rate-setting process: “Before Maestro and LodgIQ, we only had a rate shopping report to guide our rate strategy. Now, we can gather information, set rates, and position ourselves in the market with ease. Our sales and front office teams can now make data-backed pricing adjustments effortlessly. Maestro has delivered on what they promised, and they remain a great customer service resource.” Through real-time rate recommendations and restrictions pushed from LodgIQ to Maestro, the Olde Mill Inn is able to capture revenue opportunities across both transient and group business segments. The seamless data exchange between systems simplifies decision-making and supports the Inn’s revenue strategy. Warren Dehan, President of Maestro PMS, shared his pride in the Olde Mill Inn’s success: “It’s a pleasure to know we’re supporting this popular wedding and event destination in making data-driven decisions and maximising revenue potential. With LodgIQ analysing market trends and optimising rates, Maestro is enhancing profitability, centralising operations, and elevating guest engagement for an unforgettable stay experience. This partnership fills communication gaps between systems, meeting the ever-evolving needs of guests and operators alike.” With Maestro and LodgIQ, the Olde Mill Inn continues to set a high standard in hospitality, combining old-world charm with innovative technology to deliver an outstanding guest experience.

Stayntouch, a global leader in cloud-based hotel property management systems (PMS), has launched an enhanced version of its online training platform: Stayntouch Academy 2.0. This upgraded platform is designed to streamline training for hotel staff with a fresh curriculum, role-specific lesson plans, and a 91% faster content production process powered by AI and large-language models (LLMs). Stayntouch PMS is already known for its user-friendly interface, which allows staff to get up to speed in as little as two days, or 1.5 hours per module. With Stayntouch Academy 2.0, hoteliers now have access to a comprehensive, on-demand eLearning course featuring certifications, a test environment, and progress tracking, enabling team members to master the system at their own pace. The revamped Academy is built with hotel staff roles in mind, offering lesson plans that are specifically tailored to different roles within the hotel, making enrollment easier and training more impactful. The new platform supports English, French, and German, with plans for additional languages, so hoteliers worldwide can access training in their preferred language. The Stayntouch Knowledge base has also been upgraded, providing a consolidated library where staff can easily find resources and documentation. “Stayntouch Academy 2.0 represents a major advancement in our training capabilities, delivering an elevated, more intuitive learning experience for our customers,” shared Priya Rajamani, Senior Vice President of Implementations and Support at Stayntouch. “By utilising advanced AI, we can update content more quickly and provide targeted, role-specific lessons. This helps our hotel customers master the Stayntouch platform more efficiently, allowing staff to focus on delivering exceptional guest experiences.” By introducing Stayntouch Academy 2.0, Stayntouch continues to support hotels worldwide in building highly trained, efficient teams capable of delivering seamless guest experiences. With this upgraded training program, Stayntouch reaffirms its commitment to innovation in the hospitality sector, ensuring that hotel staff are empowered to learn and grow in their roles.

Swedish wellness leader Gympak, known for its cutting-edge fitness gear, app-based workouts, and wellness apparel, is expanding into the Middle East and Africa. The move follows a new partnership with M24 Solutions International FZCO, based in Dubai, aimed at bringing Gympak’s advanced health and fitness offerings to hotels, resorts, and spas in these dynamic regions. Scot Jeffers, a seasoned sales leader with extensive experience in brand development, has been appointed to oversee Gympak’s expansion. Jeffers, based in Dubai, will lead efforts to bring Gympak’s innovative wellness solutions to hospitality venues, a step he views as a chance to elevate guest experiences. “I’ve been following Gympak’s journey and am thrilled to join. The Middle East and Africa markets hold immense potential, and I’m excited to help hotels enhance guest experiences with Gympak’s innovative offerings,” he shared. This partnership is a significant milestone for Gympak, a company that has seen growing interest from international clients in both the wellness and hospitality sectors. Jone Sølvik, CEO of Gympak, emphasised the importance of this expansion. “Scot Jeffers brings extensive sales experience across brand and commercial sectors and a deep understanding of customer needs. His commitment to growth and building strong customer relationships aligns seamlessly with Gympak’s mission. We’re confident Scot and his team will make a substantial impact in these new regions.” According to Sølvik, Gympak is experiencing rising demand for its wellness products globally. “We’re seeing significant interest from both potential customers and companies eager to represent us,” Sølvik said. “Expanding globally is thrilling, but our commitment to our existing customers remains unwavering. It’s essential we continue evolving to meet their needs.” Gympak currently offers three primary products tailored for hotels, gyms, sports clubs, and businesses, with plans for more. Looking ahead, the company is focused on expanding its product range to include mental health initiatives and new apparel packages-a response to feedback from their dedicated customer base. “Our customers have been highly supportive and are asking for new products and services. We’re excited to announce that mental health initiatives will be our next focus,” Sølvik noted.  With this strategic entry into the Middle East and Africa, Gympak aims to reshape wellness in hospitality, enhancing guest experiences with solutions designed for modern health and well-being needs.  

In a bold step toward reimagining the guest journey, Orascom Hotels Management has partnered with Hudini, a leading provider of smart hospitality solutions, to implement the digital platform Staff Connect across its global hotel portfolio. This collaboration marks a significant shift in how guests experience arrival and check-in, eliminating the traditional front desk in favour of a more personalised, tech-enhanced welcome. With Staff Connect, Orascom aims to provide guests with an arrival that feels effortless and tailored. Instead of waiting in line, guests are greeted by an Experience Ambassador upon arrival, who guides them directly to their room. In less than a minute, check-in formalities are completed within the comfort of their room, making the start of their stay feel seamless and exclusive. This shift to a “front-desk-free” experience has already been implemented in 15 of Orascom’s properties, including popular hotels such as Casa Cook, Steigenberger, Club Paradisio, The Chedi, and Cooks Club Mosaique in El Gouna, Egypt. Staff Connect is designed not only to enhance guest satisfaction but also to improve operational efficiency. The platform integrates smoothly with the hotel’s backend systems and can be accessed on portable devices, giving staff members real-time access to guest profiles, preferences, and AI-powered recommendations. This connectivity allows staff to tailor promotions, suggest experiences, and arrange amenities based on each guest’s unique needs, all while optimising upsell opportunities and fostering a more bespoke experience. Sanjay Sharma, Chief Technology Officer at Orascom Hotels Management, shared the impact of Staff Connect on both guests and staff: “The switch to personalised arrival experiences has been incredibly successful. Guests have described it as ‘stunning’ and ‘out of this world.’ Internally, we’ve achieved remarkable operational efficiency, with some processes saving up to 99% in time. We’ve streamlined or removed 30 processes across departments, freeing up our team to focus on what matters most-serving our guests.” Hudini’s CEO and founder, Prince Thampi, expressed enthusiasm about the partnership: “We are thrilled to support Orascom Hotels in elevating the guest journey with Staff Connect. This platform has not only redefined the check-in process but also streamlined communication and operations within hotels, creating a more fluid and effective environment for both staff and guests.” By integrating Staff Connect across its hotels, Orascom Hotels Management is setting a new standard for luxury and convenience, providing an experience that combines cutting-edge technology with a personal touch.

Travel technology heavyweights, Sojern and Cloudbeds have unveiled a new partnership, combining their strengths to offer hoteliers a powerful blend of digital marketing and property management solutions. This alliance marks a significant move within the hotel technology landscape, aiming to simplify operations, boost direct bookings, and create more personalised guest experiences. Sojern, known for its tailored digital marketing strategies for travel, and Cloudbeds, a leader in hospitality management software, will now provide an integrated solution that leverages both platforms’ capabilities. With Sojern’s performance-based advertising model, hotels only pay for bookings once the guest’s stay is complete, which makes it easier for hoteliers to manage budgets while increasing direct bookings. For Baskar Manivannan, VP of Guest Engagement Platform at Sojern, this partnership reflects the company’s commitment to expanding its reach with meaningful collaborations. “Our goal has always been to create the most effective digital marketing and guest experience tools for the travel industry,” he shared. “Partnering with Cloudbeds is a natural fit, as it allows us to bring our customers the best in property management with the precision and depth of our travel-focused advertising.” This integration brings added benefits to hoteliers managing multiple properties. With advanced customer segmentation and marketing capabilities, powered by Cloudbeds’ property management features and Sojern’s guest engagement tools, hotels can enhance loyalty and foster return visits.  Sebastien Leitner, VP of Partnerships at Cloudbeds, highlighted the joint effort to address core challenges for hoteliers today. “We’re combining our technology to offer a seamless, integrated solution,” he explained. “Hoteliers can now tap into demand-driven digital and social advertising with precision tracking, while our booking engine and Sojern’s tools provide a complete view of guest engagement across channels. This partnership is all about delivering personalised marketing and building loyalty.” Together, Cloudbeds and Sojern are providing hotels with streamlined solutions that reach travellers across digital, social, and direct booking channels. As these two industry leaders continue to innovate, hoteliers can look forward to more tools that simplify their day-to-day operations, improve guest experiences, and drive lasting connections with travellers.

In a significant leap for hotel management, Sabre Hospitality, the technology branch of Sabre Corporation, today introduced ‘SynXis Insights’, a cutting-edge analytics tool set to streamline data-driven decision-making for hoteliers. Aimed at reducing manual tasks and unlocking new revenue opportunities, SynXis Insights empowers hoteliers by offering them direct access to their property’s performance metrics-no middlemen or lengthy waits required. Unlike traditional systems, where data often resides within the domain of central hotel chains, SynXis Insights puts crucial information directly into the hands of hotel administrators. The tool provides up-to-date, visualised reservation data with insights that allow users to make rapid, well-informed decisions, cutting down the need for time-consuming data compilation. Sabre Hospitality’s President, Scott Wilson, sees this launch as transformative for the hospitality sector. “This is a major step forward in giving our customers easy, fast access to critical data,” he remarked. “By putting these insights directly into the hands of our users, we’re enabling them to make timely, informed choices that drive revenue and improve overall performance.” ‘SynXis Insights’ offers more than 15 customisable filters, letting hoteliers drill down into specific metrics such as bookings, room nights, revenue, or average daily rate (ADR) with comparative year-over-year views. For Jennifer Morgan, Director of Account Management at HotelREZ, this level of clarity has already proven invaluable. “It’s just what we needed-clear and concise data that we can easily use for strategic planning,” she shared, highlighting how it has streamlined HotelREZ’s operational decision-making. The tool’s six dashboards-Channel Performance, Lead Time Insights, Performance Overview, Rate/Room Performance, Time of Booking Insights, and Travel Agent Performance-help hoteliers visualise customer trends from various data sources, including SynXis Booking Engine and GDS. Built as part of Sabre’s ongoing partnership with Google, SynXis Insights leverages Google Cloud’s data and analytics capabilities to provide an unprecedented look into past and future customer behaviours. According to Hannah Garcia, Director of Product Management at Sabre Hospitality, this release is the culmination of years of research and collaboration with hotel brands. “Our early adopters, including HotelREZ, Hard Rock Hotels, and COHO Res, have been instrumental in shaping this solution. We listened closely to their needs, iterated, and tested extensively to ensure SynXis Insights not only delivers valuable insights but also the security and scalability our clients require,” she said. Looking ahead, Sabre’s vision for 2025 and beyond will see further enhancements to SynXis Insights, including expanded reporting capabilities and additional data sources. Sabre also plans to enhance integration with its GDS Media and Digital Marketing services, underscoring a commitment to continual innovation within the hospitality industry. Through these tools, Sabre aims to help its clients navigate the evolving demands of modern travellers, optimise their strategies, and ultimately boost their bottom line. With SynXis Insights, Sabre has taken another big step in helping hoteliers stay ahead of the curve, equipped with the insights needed to thrive in a data-driven world.

Duxton Hotel Perth, a prestigious five-star property in Western Australia, has announced a significant step forward in its digital transformation by partnering with Shiji, a global leader in hospitality technology. The hotel has chosen the Shiji Enterprise Platform PMS (Property Management System) to elevate its guest experience and optimise operations-just as it wraps up an extensive $2 million refurbishment. The transformation at Duxton Hotel Perth isn’t just about upgrades; it’s about a commitment to luxury, sustainability, and supporting the local community. All enhancements, including top-of-the-line audio-visual systems and the fastest Wi-Fi in Western Australia, were sourced exclusively from Western Australian businesses. The hotel’s new offerings include stunning Club Rooms, a modernised Club Lounge, an expanded Presidential Suite with sweeping Swan River views, and seven tailored function spaces. Each new feature underscores the hotel’s dedication to creating an exceptional guest experience. After evaluating numerous cloud-based PMS solutions, Duxton Hotel Perth selected Shiji’s platform for its robust, forward-thinking features and Shiji’s track record of innovation and support. The hotel’s decision was driven by its desire to transition to a paperless system and find a technology partner that could address operational challenges that their previous provider had struggled to meet. “We realised the importance of a technology partner that truly understands our needs,” said Riaz Mahmood, Managing Director at Duxton Hotel Perth. “Shiji welcomed us with a platform that not only enhances our efficiency but also elevates our guest service capabilities. Their real-time reporting and advanced data analytics have made it easier to make informed decisions, helping us deliver a seamless, personalised experience to our guests.” In addition to Shiji PMS, the hotel has adopted a suite of integrated systems, including Infrasys POS, Global Blue Payment, and Shiji Digital Dine. These tools enable Duxton Hotel Perth to streamline operations and personalise the guest experience, from mobile check-in and check-out to in-room dining requests. By uniting these technologies, Duxton has created a fully digital, guest-centric experience that aligns with the expectations of today’s tech-savvy travellers. Nikkie Singh, Senior Vice President of APAC & Middle East at Shiji, echoed the sentiment of excitement around the partnership. “We are thrilled to support Duxton Hotel Perth, a beacon of luxury hospitality in Western Australia,” she said. “Their decision to work with us reflects the strength of our platform and the service excellence we strive to deliver. It’s a privilege to support their digital journey and help them reach new heights of guest satisfaction.” With its fresh renovations and a powerful, tech-driven approach to hospitality, Duxton Hotel Perth is set to enhance its reputation as a premier choice for business and leisure travellers alike. Located in the heart of Perth’s bustling CBD, the 304-room hotel, featuring spaces from Deluxe Rooms to luxurious Suites, is now well-equipped to provide a digitally optimised, seamless experience, ensuring guests enjoy the height of personalised service. Through this partnership with Shiji, Duxton Hotel Perth is redefining what it means to deliver luxury in the modern age.

In celebration of World Sustainability Day, Regal Hotels launched an ambitious new initiative, ‘Green Meetings’, marking a significant advancement in sustainable event planning. The program, unveiled at a luncheon hosted at the Regal Hongkong Hotel, aims to equip event organisers with the tools to reduce their environmental impact through responsible practices and a comprehensive carbon accounting system. Powered in collaboration with the Institute of Sustainability and Technology (IST) in Hong Kong, the Green Meetings initiative reflects a commitment to addressing critical environmental and social challenges through advanced technology and education. This package prioritises sustainability across all stages of event planning and includes several key components designed to reduce emissions and promote eco-conscious choices. Carbon Accounting and Offsetting Through detailed carbon accounting reports, event organisers gain a clear picture of the emissions generated during their events at Regal properties. Each report provides insights into emissions sources, environmental performance, and actionable steps for reduction, following Regal Hotels’ own carbon accounting methodology. To take it a step further, the Green Meetings program includes the option for organisers to offset their events’ carbon emissions. Organisers can purchase carbon credits from certified climate action projects, each representing the avoidance of one ton of carbon dioxide. Every participant receives an official carbon credit retirement certificate, demonstrating their commitment to balancing their carbon footprint. Low-Carbon Catering and Culinary Innovation Regal Hotels is reimagining MICE (Meetings, Incentives, Conferences, and Exhibitions) dining experiences with a focus on sustainability. Green Meetings introduces low-carbon catering, utilising plant-based and locally sourced ingredients along with energy-efficient cooking techniques to minimise emissions, offering a conscious alternative to traditional animal-based menus. Sustainable Venues Across Regal Properties With a network of over 5,000 guest rooms and 100 versatile meeting spaces spanning Regal Hotels and the Regala Skycity Hotel, the group offers a full spectrum of options for business meetings, luncheons, and large-scale galas. Event hosts not only benefit from Regal Hotels’ commitment to detailed execution but also receive tailored insights into the carbon footprint of each event, helping them make informed decisions toward sustainability. With Green Meetings, Regal Hotels takes an impactful step toward sustainable hospitality, demonstrating how thoughtful, innovative solutions can align with the growing demand for eco-friendly practices in the event industry.  

In a strategic move to strengthen its presence and capabilities in France, Mews, a leading provider of cloud-based hospitality solutions, has announced the acquisition of Quotelo, a French startup specialising in event management technology. This acquisition marks Mews’ first product acquisition in France and reinforces the company’s commitment to supporting the region’s evolving hospitality landscape.  Founded in 2021, Quotelo has quickly gained traction in the event hospitality sector, providing technology that streamlines quotations, bookings, and management for events across independent hotels, resorts, and major hotel brands. The integration of Quotelo into Mews’ platform will enable hotels to capture more group and MICE (Meetings, Incentives, Conferences, and Exhibitions) business, an increasingly important revenue stream as properties expand beyond traditional lodging. The move comes amid a year of significant milestones for Mews in France, which now serves over 1,000 French customers-a 57% growth-and has recently opened an office in Paris. “As more properties rethink their real estate to offer more than accommodation, an event management solution is vital to manage events, conferences, and meetings,” said Matt Welle, CEO of Mews. “By offering exceptional sales and catering services, hotels can attract more events to their properties, which not only boosts additional revenue but also fills rooms and promotes other hotel services. We are delighted to welcome Quotelo to the team as we empower our customers to drive their businesses toward greater success.” Quotelo’s innovative platform includes a range of tools designed to simplify event management and provide a seamless experience for hotel staff and guests alike. Key features include an intuitive booking engine dedicated to MICE and groups, automated digital quotations, visible room and event space planning, and digital function sheets for flawless event execution. This technology aligns well with Mews’ commitment to automation, efficiency, and enhancing hotel operations, allowing properties to shift focus back to delivering exceptional guest experiences. Both Mews and Quotelo share a vision of leveraging technology to modernise and “rehumanise” event hospitality. Richard Valtr, Founder of Mews, emphasised the value of Quotelo’s expertise, stating, “We are very excited to welcome Quotelo to the Mews fold, strengthening our R&D efforts in France and adding expertise to our teams working on innovative solutions for Events and Hospitality.” Tristan Gibausset, Co-CEO and Co-Founder of Quotelo, echoed this sentiment, expressing excitement for the future. “Mews’ focus on simplifying and automating operations for hoteliers is truly aligned with our vision of revolutionising and rehumanising event hospitality,” he said. “We are thrilled to join forces with Mews as we set a new standard for hospitality.” With the acquisition of Quotelo, Mews is not only enhancing its capabilities in the event management space but also signalling its commitment to innovation in France’s hospitality market, where event management continues to be a growing priority for hotels and resorts.

Choice Hotels International, Inc. has announced an exciting enhancement to its award-winning Choice Privileges loyalty program, set to roll out in early 2025. With over 66 million members worldwide, Choice Privileges is introducing new features to offer greater flexibility and value, giving travellers more ways to use their points at over 7,000 hotels across 45 countries and territories. One of the most notable updates is an expanded booking window, allowing members to plan reward nights nearly a year in advance, up from the current limit. “We are committed to continuously making it easier and more rewarding for Choice Privileges’ members to earn and redeem their points for stays and experiences around the world,” said Noha Abdalla, Chief Marketing Officer at Choice Hotels International. “These latest enhancements, coupled with our rapidly growing list of hotel options ranging from luxury and upscale properties to value-oriented hotels, ensure that members have the opportunities to use their points on what they care about most.” The updates include several key features designed to offer greater choice and a more tailored experience: Expanded Booking Window: Members can now secure reward nights up to 50 weeks in advance, providing added flexibility for travellers looking to plan trips well ahead. Premium Room Types: Choice Privileges members can now redeem points for premium amenities that matter most to them, such as larger rooms, scenic views, and room upgrades at select hotels. Choice RewardSaver: This reintroduced feature offers members significant savings, allowing them to book rewards nights starting at just 6,000 points, down from the previous minimum of 8,000. Originally part of the Radisson Hotels Americas program, RewardSaver is now available to all Choice Privileges members, delivering more value and affordable access to memorable stays. With these updates, Choice Hotels aims to provide more rewarding experiences for its diverse membership, which includes a wide range of travellers, from budget-conscious families to luxury-seeking adventurers. The enhancements reflect Choice Hotels’ ongoing commitment to making loyalty rewarding, no matter the destination or type of stay. Members can look forward to exploring an expanded range of properties, from upscale hotels to long-stay options, using points for the features that matter most to them.

FLYR, a pioneering technology company dedicated to empowering innovation in the hospitality industry, has announced a transformative upgrade to its flagship business intelligence platform, FLYR Hospitality Insights. The new edition, crafted to redefine how hotel revenue managers, commercial teams, and management companies interact with and interpret performance data, brings a suite of advanced tools that make data-driven decision-making easier and more intuitive than ever before. The enhanced platform offers over 500 data points and 20 visualisation options, allowing hotel professionals to create tailored reports and dashboards that cater to their specific business objectives. Notable among the new features are cutting-edge tools like Natural Language Query (NLQ), which allows users to explore data using simple, conversational queries, and a revamped content management system that enhances collaboration across teams. According to Jens Munch, Chief Strategy Officer of Hospitality at FLYR, this update represents a significant breakthrough in the hospitality industry’s approach to data analysis. “With new functionality like natural language querying, we are breaking down barriers for users, enabling them to ask complex questions and receive meaningful insights without needing advanced technical knowledge,” he said. “This update to FLYR Hospitality Insights represents a significant leap forward in how the hotel industry can harness and interpret data.” Key innovations in this release include: Natural Language Query (NLQ): A powerful AI-driven tool that allows users to ask questions in plain language, making data exploration accessible to all and enabling faster insights without data analysis skills. Excel-Style Workbooks: This familiar format allows users to perform custom calculations and data manipulation directly within the platform, ideal for detailed analysis and fine-tuning strategies. Smart Data Summaries: Automated narratives provide deeper context to data visualisations, offering users not just raw data but insightful summaries that highlight key trends and metrics. Effortless Content Management: An improved system for organising, managing, and sharing reports across teams, featuring enhanced access controls to simplify collaboration. This release builds on FLYR Hospitality Insights’ core features of data freshness, customisable reports, and automated distribution while adding tools that enhance usability and bring a new level of flexibility to the platform. With this update, FLYR is helping hospitality teams streamline data exploration, elevate reporting efficiency, and foster a data-driven culture within their organisations. The newly enhanced FLYR Hospitality Insights promises to be a game-changer for hotels, empowering teams to harness data like never before-providing the insights and ease of use they need to thrive in an increasingly competitive industry.

GIATA, a leading provider of hotel content and technology solutions for the global travel industry, has launched the MultiCodes Utility, a new user-friendly platform designed to make hotel data mapping more accessible to non-technical professionals. Previously available only via a REST API, this interface now opens up the power of GIATA’s industry-leading data mapping to a wider range of users, allowing stakeholders across sales, customer support, and other internal teams to access essential hotel data without needing technical expertise. The MultiCodes Utility is a leap forward for GIATA, simplifying complex data access for users who previously had limited options for navigating the rich hotel content. With this tool, non-technical users can now search for properties by name, GIATA ID, or supplier ID and filter and export selected properties for further analysis, saving time and enhancing collaboration across teams. In the travel industry, accurate data mapping is crucial for ensuring that hotel information-such as names, addresses, geolocations, and supplier codes-is displayed correctly across thousands of sales channels. Misclassification or duplicate entries can lead to costly errors and inconsistencies. GIATA’s MultiCodes Utility addresses these challenges, offering a mapping accuracy of 99.99962%, among the highest in the industry, to ensure consistency and prevent errors across platforms. “With the MultiCodes Utility, we are making hotel data mapping more accessible and efficient than ever before, bridging the gap between technical and non-technical users,” said Mathis Boldt, CEO at GIATA. “Our aim is to enable better communication and collaboration for our customers by ensuring that all users, regardless of technical expertise, can access and work with the same accurate hotel data.” Key features of the MultiCodes Utility include enhanced usability, advanced data export options, and an intuitive lookup function that simplifies the retrieval of hotel mapping details such as name, address, and geolocation. This streamlined access not only facilitates smoother communication and collaboration among teams but also empowers companies to make quicker, more informed decisions. With the launch of the MultiCodes Utility, GIATA continues to strengthen its position as a global leader in hotel content solutions, providing both technical and non-technical users with the tools to ensure accurate, efficient, and accessible data mapping across the travel industry.

In a strategic move to elevate its digital presence and enhance guest experiences from the first point of contact, GIATA, a leader in travel industry content technology, has announced a partnership with Spanish hotel group Hipotels Hotels & Resorts. Renowned for its prime beach resorts, Hipotels manages 28 properties across Spain and Mexico, with locations in popular tourist destinations like Mallorca, Lanzarote, Cádiz, and Cancún. This collaboration marks a significant step for Hipotels in streamlining its content management and distribution through GIATA DRIVE, a robust tool designed to centralise and optimise the display of hotel information across platforms. With a commitment to quality that has earned it a loyal following, Hipotels consistently delivers memorable stays with top-notch service. Now, with GIATA DRIVE, the brand aims to enhance its digital footprint by ensuring that every detail-images, hotel facts, and descriptions remain up-to-date and engaging across all sales channels. This commitment is especially vital in Spain’s highly competitive tourism sector, where captivating and accurate content can significantly influence booking decisions. “We’re excited to partner with Hipotels, a brand that understands the importance of robust content management in attracting and retaining guests,” shared Rainer Schäfer, VP Sales at GIATA. “Through GIATA DRIVE, Hipotels will now be able to ensure consistent, captivating content that reflects the unique experience of staying at their properties.” For Hipotels, this partnership underscores its dedication not only to guest satisfaction but also to a seamless, transparent booking experience across platforms. Alex Werneke, Marketing Director at Hipotels Hotels & Resorts, expressed his enthusiasm for the collaboration: “At Hipotels, our commitment to quality hospitality extends beyond our guest experiences to include the ways we present our properties across all channels. This collaboration allows us to enhance transparency and inspire trust, reinforcing our brand’s high standards of service across all booking platforms.” As both companies join forces, this partnership is expected to set a new benchmark for effective content management in the hospitality sector, aligning with the evolving needs of today’s digitally savvy travellers.

SevenRooms, a leading hospitality CRM and operations platform, has entered a strategic partnership with the Curator Hotel & Resort Collection, a unique group of over 100 independent hotels and resorts across the U.S. Through this collaboration, Curator’s member hotels gain access to SevenRooms’ technology to enhance guest engagement and streamline operations-all while driving revenue growth and cost savings. The partnership makes SevenRooms a preferred vendor within Curator’s carefully selected technology stack, offering member hotels advanced options over traditional, one-size-fits-all solutions. Through the SevenRooms platform, Curator members benefit from preferred pricing, enabling each hotel to tap into advanced guest data analytics, personalised marketing, and a fully integrated CRM system. This approach allows properties to build stronger guest relationships, increase repeat bookings, and optimise operations. SevenRooms’ CRM and marketing tools also power tailored campaigns across email, SMS, and other channels, leading to enhanced guest engagement and loyalty. “Independent hotels face unique challenges in today’s competitive market,” said Joel Montaniel, CEO of SevenRooms. “Our partnership with Curator is designed to empower these properties to compete effectively and deliver personalised experiences at scale. By driving both revenue and profitability automatically, we’re equipping luxury resorts, boutique properties, and everything in between to build lasting relationships with their guests.” The platform’s capacity to personalise every aspect of the guest journey, from reservations to dining experiences, has proven essential for Curator properties, including high-profile destinations like LaPlaya Beach & Golf Resort and 1 Hotel San Francisco. For such properties, SevenRooms is helping to drive dining traffic and increase profitability in food and beverage (F&B) outlets-just one example of how both large and boutique hotels can leverage the technology to enhance guest engagement and drive revenue. “SevenRooms empowers hotel teams to elevate the guest experience,” said Brent Hayhurst, Vice President of Program Development at Curator. “The platform’s advanced data capabilities, marketing tools, and seamless integrations enable our members to engage guests on a more personalised level and foster lasting loyalty, all while maximising operational efficiency.” Unlike reservation-only platforms, SevenRooms stands out for its comprehensive CRM and guest engagement tools, allowing hotels to capture and apply data throughout each stage of a guest’s stay. This data-driven approach enables Curator properties to offer guests one-of-a-kind experiences, building loyal connections and encouraging return visits. For Kendall Hanson, Director of Operations at 1 Hotel San Francisco, SevenRooms offers a unique advantage. “Whether it’s booking a dining reservation or arranging a special experience, the data we capture through SevenRooms allows us to create meaningful, personalised interactions that keep guests coming back,” she said. “SevenRooms gives us the insights we need to deliver high-touch experiences that define our brand.” With SevenRooms now part of Curator’s technology offerings, independent hotels can continue to deliver elevated guest experiences that stand out in an increasingly competitive market.  

Orascom Hotels Management (OHM), one of the largest hotel operators in the Middle East and North Africa, has taken a transformative leap with the adoption of Oracle’s OPERA Cloud hospitality platform. As the first hotel group in Egypt to embrace OPERA Cloud, OHM has rapidly modernised its operations, boosted automation, and elevated the guest experience-all in record time. In just 12 days, OHM completed the platform’s implementation at its first property, setting the stage for a sweeping digital transformation across its portfolio. “Working with Oracle has allowed us to modernise our operations rapidly, and the results have been remarkable,” said OHM’s Chief Technology Officer, Sanjay Sharma. Since implementing the platform, the group has streamlined over 30 redundant processes across departments, cut task times by up to 90%, and reduced vendor distribution fees by an impressive 90%. Additionally, call resolution times are down by 60%, giving staff more time to focus on delivering excellent guest service. To ensure a smooth transformation, OHM partnered with Oracle and regional integrator Advanced Computer Technology (ACT) to reimagine its workflows. This collaboration has enabled OHM to simplify its operational processes, freeing up staff to deliver high-value, personalised service to guests. A core part of this transformation includes the introduction of “Experience Ambassadors”-formerly front desk agents-who now use mobile devices to check guests in under a minute, escort them to their rooms, and even greet them by name. This shift has minimised wait times and allowed for more engaging touchpoints throughout each guest’s stay. The new technology has also allowed OHM to shift its focus from operational metrics, such as check-in volumes, to a more holistic view of guest experience. With real-time data on guest preferences available across properties, OHM can personalise every aspect of a guest’s stay, from preferred room amenities to tailored parting gifts. This emphasis on personalisation aims to build lasting loyalty and create memorable experiences. But the impact of OPERA Cloud extends beyond guest-facing roles. Housekeeping teams now coordinate tasks digitally, receiving real-time updates on room statuses via iPads. According to Sharma, “By digitising tasks and equipping our housekeeping team with tablets, they feel more integrated and see their work as central to our mission of guest service.” “Orascom Hotels Management’s adoption of Oracle OPERA Cloud exemplifies how hoteliers can leverage technology to achieve both operational efficiency and exceptional guest experiences,” said Alex Alt, Oracle’s Executive Vice President and General Manager of Consumer Industries. “Through this modernisation, OHM has not only optimised its business processes but also positioned itself to increase revenue while delighting guests with a truly personalised experience.” OHM’s swift transition to OPERA Cloud is a milestone in its commitment to setting new standards in hospitality, as it leverages technology to deliver high-touch, memorable stays across the region.

Oracle has unveiled its latest enhancement for the OPERA Cloud Property Management System (PMS): the integration of Guest Engagement and Merchandising, powered by Nor1 PRIME. This innovative tool now delivers personalised offers, such as room upgrades and additional services, directly within OPERA Cloud’s reservation interface. Built-in AI drives these tailored recommendations, providing hotel staff with a seamless way to offer guests curated experiences from pre-arrival through check-in. The goal is a smoother, more personalised guest welcome, plus a boost in incremental revenue for hoteliers. For properties like Outrigger Kāʻanapali Beach Resort, which has already started using the feature, the results have been impressive. Jeff Aldrich, Director of Revenue Strategy at Outrigger, shared that “OPERA Cloud has exceeded our expectations on both fronts-efficiency and guest satisfaction.” Aldrich noted that his team finds the platform more intuitive, with the upsell process now automated and integrated, resulting in shorter check-in times and a more effortless arrival experience for guests. This AI-driven tool doesn’t just make check-ins faster-it also unlocks new revenue possibilities. The platform enables hotels to create personalised offers at every touchpoint, whether a guest books online, checks in, or receives messages during their stay. The system’s intuitive interface eliminates the need for staff to juggle multiple screens or applications, making it easier to deliver relevant offers in real time.   “Nor1 has long set the standard in upselling, helping hotels worldwide generate significant incremental revenue,” said Alex Alt, Oracle’s EVP and General Manager of Consumer Industries. “Now, as the first major vendor to integrate AI-powered guest engagement directly into the PMS, we’re helping our customers deepen personalisation without the hassle of switching platforms. This approach not only enhances guest loyalty but also drives higher RevPAR right at the check-in screen.” With Nor1 PRIME in OPERA Cloud, Oracle continues to empower hotels with tools that foster seamless guest interactions, drive additional revenue, and help staff offer high-touch experiences in an efficient, intuitive way.

Thynk, a leader in next-generation hospitality commercial management, has partnered with Cvent, a global powerhouse in meetings and event technology, to enhance the capabilities of hotel and venue sales teams in driving business results. This new partnership brings together Thynk’s hospitality CRM, built on Salesforce, with Cvent’s renowned group sales and event management tools, promising a more integrated and efficient approach to managing MICE (Meetings, Incentives, Conferences, and Exhibitions) business. This collaboration means that hotels and venues can showcase their spaces on the Cvent Supplier Network (CSN), one of the world’s largest platforms for sourcing and booking events, allowing properties to attract planners and respond to requests for proposals (RFPs) more effectively. Additionally, with the Smart Custom Proposals feature, sales teams can create high-quality, interactive proposals that help them stand out in a competitive market. Cvent’s Event Diagramming tool further streamlines event planning, enabling seamless communication and collaboration with planners through real-time visualisation. The integration between Thynk and Cvent is set to launch as a pilot by the end of this year, with Postillion Hotels stepping in as the first customer to benefit. Erik-Jan Ginjaar, Managing Director of Postillion Hotels, expressed excitement about the partnership, noting that “Thynk’s integration with Cvent will enable our teams to accelerate our growth in MICE business. Cvent and Thynk have valued our input, and it’s exciting to see our ideas reflected in this new tool.” At its core, this partnership aims to deliver an efficient, fully integrated solution that can streamline the MICE business management process, reduce manual tasks, and ultimately help hotel sales teams close deals faster. With a strong focus on data quality and lead management, these integrations give sales teams tools to drive a more strategic and consistent sales approach, which has the potential to increase productivity and maximise revenue. Jim Abramson, VP of Product Management at Cvent, noted, “This partnership with Thynk expands our ability to empower hotels to attract and win more MICE business. Together, we’re setting a new standard for sales performance and operational efficiency in the hospitality industry.” Pascal Petit, Co-founder & CEO of Thynk, emphasised the significance of the collaboration, stating, “We are redefining the way hotels and venues approach sales management. This partnership will help our clients close more business and set a new standard for sales in the hospitality sector.” With real-time data synchronisation, personalised guest experiences, and advanced reporting tools, this partnership between Thynk and Cvent represents a major step forward for hoteliers aiming to enhance their operational efficiency and elevate guest services. 

Percipia, a leading provider of hospitality-focused phone systems and guest room technology, has unveiled Frequency PBX Video Calling, a new feature that brings video calling capabilities to administrative staff using desk phones. This feature, designed to streamline communication and enhance collaboration, allows staff to connect face-to-face through the cameras on their desk phones, enabling smoother operations and more dynamic team interactions across hotels, resorts, and conference centres. Built on Percipia’s acclaimed Frequency PBX system, the video calling feature integrates seamlessly with existing infrastructure, eliminating the need for additional hardware or software. The goal is simple: give staff the ability to switch from voice to video with a single system, ensuring a consistent, reliable experience for remote and on-site collaboration alike. Compatible with camera-equipped desk phone models from brands such as Grandstream, Yealink, and Polycom, the new feature is available on both on-premise and cloud versions of Frequency PBX, versions 8 and 9. This flexibility allows hospitality businesses to maintain full control over their communications infrastructure, adapting to their unique operational needs. “We’re thrilled to introduce the Frequency Video Calling feature, which we see as a game-changer in enhancing workplace communication,” said Krishna Shankar, Percipia’s Director of Technical Services. “This upgrade allows teams to connect face-to-face from anywhere, improving productivity and engagement. Our commitment to innovation is all about empowering our clients with the tools they need to stay connected in an increasingly digital world.” The video calling capability promises to transform virtual meetings, support remote staff training, and align team communication effortlessly, streamlining decision-making and boosting productivity. Already available, current Frequency clients using versions 8 or 9 can reach out to Percipia’s Customer Success Manager to add this feature to their system and take advantage of this modern communication upgrade.  

BirchStreet Systems, a leading cloud-based procure-to-pay solutions provider for the hospitality industry, has announced the extension of its long-standing partnership with Sodexo North America, a major player in sustainable food services and facilities management. The multi-year agreement renewal underscores the strong trust and collaboration between the two companies, solidifying BirchStreet’s role in supporting Sodexo’s operations across a range of food service locations. Through BirchStreet’s eProcurement, accounts payable, and inventory management solutions, Sodexo has achieved greater efficiency in its procurement processes, improved supply chain visibility, and strengthened operational performance. This partnership allows Sodexo to meet high standards of service delivery, while also adapting to the changing demands of North America’s food service landscape. “At BirchStreet, we’re proud to continue our relationship with Sodexo as their trusted technology partner,” stated John McCaffrey, Chief Operating Officer and President of BirchStreet Systems. “This renewed partnership reflects the value Sodexo places in our solutions, and we’re excited to work together to drive innovation and operational excellence.” As part of this extension, BirchStreet Systems will also continue its work with Entegra, Sodexo’s Group Purchasing Organization (GPO). Entegra, a leader in the GPO space, leverages BirchStreet’s technology to streamline procurement for its clients, enabling enhanced cost savings and efficiency across the board. Eddie Phillips, VP of Supply, Data & Business Transformation at Sodexo North America, emphasised the importance of this partnership. “BirchStreet has been instrumental in helping us build a solid foundation for growth and success. Their commitment to our goals has been evident throughout our long-term relationship. We look forward to continued collaboration as our needs and industry evolve.” The partnership renewal between BirchStreet and Sodexo is a testament to their shared dedication to innovation and service excellence, benefiting Sodexo’s extensive client base across North America. Together, the companies are positioned to meet new challenges, adapt to industry shifts, and drive sustainable growth in food service and facilities management.

In an innovative collaboration, The Hotels Network (THN) and Cloudbeds have teamed up to empower hotels worldwide to strengthen their direct booking channels. The strategic partnership combines THN’s advanced personalisation and AI-driven marketing tools with Cloudbeds’ robust hospitality management software, offering hoteliers a powerful new way to enhance guest experiences, streamline operations, and increase direct bookings. Through this integration, Cloudbeds users now have access to THN’s suite of personalised messaging, real-time price comparison, and predictive analytics tools. Together, these features help hotels tailor each guest’s online experience, fostering stronger relationships and maximising booking conversion rates. By integrating THN’s personalisation tools with Cloudbeds’ comprehensive management capabilities-spanning property management, booking engines, and channel management-hotels can gain a deeper understanding of guest behaviour and preferences. This valuable insight allows them to create a seamless, customised booking journey, which is essential in today’s competitive market. Sebastien Leitner, VP of Partnerships at Cloudbeds, expressed excitement about the partnership, stating, “This is a significant step forward for our clients. With THN’s innovative tools at their fingertips, Cloudbeds clients can now take their direct booking strategies to the next level, enhancing guest engagement and driving revenue.” Mercedes Blanco, Chief Partnerships Officer at The Hotels Network, echoed the sentiment, noting, “Joining forces with Cloudbeds was a natural fit. Both of our companies share a commitment to helping hotels succeed through cutting-edge technology. Together, we’re giving hotels the tools to stand out in a competitive industry, building guest loyalty while boosting direct bookings.” Both companies are highly regarded in the hospitality industry, recently securing top rankings in the 2024 HotelTechAwards-THN as the Best Direct Booking Tool and Cloudbeds as the Best Hotel Management System. This recognition underscores their mutual dedication to delivering industry-leading solutions that drive results for hotels. The integration is now live globally, making it accessible to hotels everywhere. This partnership offers a new standard for hotel direct booking strategies, enabling hotels to optimise guest engagement, simplify their operations, and maximise direct revenue-a powerful combination that’s sure to benefit hoteliers worldwide.

Lajitas Golf Resort, a remote luxury property nestled on a bluff above the Rio Grande, has just completed a sweeping technology upgrade, implementing 14 Agilysys solutions to elevate its guest experience, streamline operations, and optimise revenue. The extensive digital transformation was rolled out across the resort’s amenities within an impressive 48 hours, demonstrating a meticulous approach to modernising one of Texas’s most celebrated resorts. Famed for its Black Jack’s Crossing golf course-ranked as the #38 Resort Course in the U.S. and the #1 Course in Texas-Lajitas attracts a diverse array of guests, from golfers and families to wedding parties and conference attendees. For Philip McLain, Director of IT at Lajitas, the decision to replace outdated systems with integrated, cutting-edge technology aimed to amplify the appeal of the resort’s distinct location and enhance convenience for both guests and staff. “Outdated tech was impacting our efficiency and guest satisfaction,” McLain explained. “We needed a system that would simplify operations for our seasonal staff and provide seamless service for guests.” His criteria were rigorous: a robust yet flexible platform that could unify services across various resort areas, from the hotel to the golf course, restaurants, and outdoor activities. Agilysys answered that call, providing property management (PMS), point of sale (POS), and specialised golf and spa solutions, among other systems designed to handle everything from secure payments to mobile transactions, service requests, and reservations. By automating routine tasks and simplifying workflows, the technology empowers staff to engage more meaningfully with guests, particularly during the off-season when resources are limited. McLain noted that Agilysys’ commitment to understanding each department’s unique processes was instrumental. “The team was by our side from day one, understanding our pain points and offering tailored solutions. Their attentiveness made it easy to get every department on board, knowing that these systems could make their work more manageable and enjoyable.” The installation phase saw Agilysys’ team members on-site to ensure a smooth rollout. McLain recounted the implementation experience as exemplary. “The level of professionalism was remarkable,” he shared. “Having direct access to everyone on the Agilysys team, from managers to executives, made communication seamless. This project could not have gone smoother, and that speaks volumes about Agilysys’ dedication.” Jeba Kingsley, Senior Vice President of Professional Services at Agilysys, underscored the importance of matching the resort’s unique setting with technology that enhances every guest’s stay. “Lajitas is not just any resort; it’s a place where every detail counts, from the landscape to the guest experience,” Kingsley said. “We’re proud to support Lajitas’ IT team in creating a technology ecosystem that mirrors the resort’s dedication to excellence.” This partnership between Agilysys and Lajitas sets a new benchmark for guest experience, proving that thoughtful technology and collaboration can redefine what it means to stay at a luxury destination. As McLain puts it, “We’ve not only elevated the guest journey but also made each stay smoother and more memorable. This isn’t just an upgrade; it’s a transformation.”

In a bid to redefine the guest experience through wellness and convenience, Hotel Onyxen in Gothenburg is introducing a new service: guests can now borrow workout clothes, making it easy to keep up with fitness routines, whether at the hotel, outdoors, or at the celebrated Spa & Lifestyle Club Hagabadet, where complimentary access is included in the stay. This initiative, set to launch in November, underscores the hotel’s mission to blend service, health, and hospitality seamlessly. Hotel Onyxen, a boutique property with just 34 rooms, has long been a cherished spot for travellers seeking both modern comforts and timeless charm. Its central location in Gothenburg offers guests the lively energy of the city while the hotel’s calm ambiance provides a relaxing retreat. With personalised service and a “home away from home” feel, Hotel Onyxen has consistently been a favourite for visitors who seek comfort and style. Helene Johansson, Wow Experience Manager and owner of Hotel Onyxen, shares her enthusiasm for the new service. “We have always aimed to exceed our guests’ expectations, and this expanded service is a natural step to strengthen our position as a premier boutique hotel in Gothenburg. With this solution, I am confident our guests will have a ‘wow’ experience,” she says. Johansson believes the option to borrow workout clothes will make travel more convenient for guests, providing a thoughtful touch that resonates with the hotel’s wellness-focused ethos. The partnership with Gympak, a wellness company supplying workout attire for hotel guests, aligns seamlessly with the wellness values of Onyxen and the Johanssons’ renowned spa brand, Hagabadet. For Jone Sølvik, CEO of Gympak, the collaboration is a natural fit. “We are incredibly excited and proud to partner with Hotel Onyxen to offer their guests a unique wellness experience. We strongly believe that physical well-being and mental health go hand in hand, and our partnership allows guests to stay active and healthy even during their hotel stay,” Sølvik notes. The Johanssons are no strangers to health and hospitality innovation. Helene and Pelle Johansson, who have been instrumental in revitalising the Hagabadet wellness brand, recently transitioned to sole ownership of Hotel Onyxen, as well as an upcoming boutique hotel located in the historic Polish House, scheduled to open in 2026. With deep roots in Gothenburg, the Johanssons have focused on preserving the city’s history through meaningful hospitality, breathing new life into iconic spaces to create what Helene describes as “unique offerings with a soul.” This wellness-first approach traces back to Helene’s early days at Hagabadet, which she joined in 1996, recognising its potential as a wellness sanctuary. Since then, Helene and Pelle have transformed Hagabadet into a sought-after wellness destination with three award-winning lifestyle clubs. Their signature mix of health, relaxation, and unforgettable guest experiences has helped shape Gothenburg’s hospitality landscape, setting new standards for wellness integration in hotels. In the spirit of thoughtful expansion, the Johanssons’ latest wellness-inspired addition to Hotel Onyxen highlights their dedication to elevating each stay. “It’s about creating a sense of care, where every detail is thoughtfully considered,” Helene remarks. As Onyxen continues to evolve, it reinforces its commitment to delivering memorable guest experiences that go beyond traditional hospitality and inspire well-being. 

Hotelchamp, a leader in direct conversion technology for hotels, has unveiled its latest tool, an advanced Booking Engine designed to help hoteliers compete with the powerful technology used by online travel agencies (OTAs). The new Booking Engine is the fourth addition to Hotelchamp’s suite of direct conversion products, aimed at driving traffic, enhancing website experiences, and maximising direct revenue. “We’re thrilled to introduce a booking engine that redefines what’s possible in hotel technology,” said Kristian Valk, CEO and Founder at Hotelchamp. “For the first time, hoteliers have a tool that matches the power and sophistication of the largest OTAs, built specifically to help them take full control of their direct bookings. This engine is not just about transactions-it’s about delivering a personalised guest experience from the first click. This groundbreaking solution gives hotels the competitive edge they need, offering guests a seamless and intuitive journey while allowing hoteliers to maximise revenue and foster closer relationships with their customers.” Designed by conversion specialists, the Hotelchamp Booking Engine helps hoteliers create a fast, intuitive, and OTA-like booking experience, which research shows is key to converting guests directly. The engine offers a single-page journey, keeping guests on the same domain from browsing to booking, eliminating the need for page reloads and providing smooth, easy navigation. It also integrates effective conversion tools such as review summaries, dynamic personalised content, scarcity indicators, and one-click checkouts. Luke Terheyden-Keighley, Hotelchamp’s Head of Product and Data, highlighted the pressing need for a solution that could compete with OTAs’ user-friendly platforms. “OTAs have spent years perfecting their apps, and it’s working. Recent data from Booking.com shows over half of their bookings now come from their app due to its speed, ease of use, and mobile optimisation. At Hotelchamp, we’ve developed a booking engine that delivers the same experience as an OTA app. It’s fast, intuitive, and packed with best-in-class conversion tools, from mobile payments like Apple Pay to personalised content and reviews.” Hotelchamp’s Booking Engine joins their popular Convert tool and others in the suite, all aimed at giving hoteliers a direct booking advantage without high OTA commissions or the need to manage multiple solutions. With this latest release, Hotelchamp provides hotels with an innovative, cost-effective alternative to OTAs, empowering them to strengthen their guest relationships and take ownership of the booking journey.

Paris-based hospitality AI SuperApp Quicktext has announced a renewed partnership with Berlin-based GIATA, a leader in content and technology solutions for the travel industry. Together, the two companies aim to reshape the future of artificial intelligence in hospitality through robust data management solutions. Quicktext’s AI virtual assistant, Velma, powered by Q-Brain+, is the central focus of this collaboration. By combining traditional conversational AI with generative AI, Velma is equipped to provide hotels with advanced tools to optimise sales, marketing, and data structuring. The new partnership strengthens Velma’s capabilities, integrating tools like Q-Sales, Q-SEO, Q-Dynamic, and Q-Data, along with a dedicated business intelligence module, Q-BI. Cristian Boiangiu, Director of Hospitality Solutions at GIATA, underscores the industry’s growing need for reliable data to fuel AI advancements. “As the AI industry advances, one of the key challenges we’ve identified in hospitality is ensuring these systems are built on accurate, comprehensive, and reliable data. Without such data, AI cannot meet the evolving expectations of today’s travellers. We are excited to partner with Quicktext in shaping next-generation AI solutions that deliver the precision and trust travellers deserve.” Velma’s new data infrastructure requires hotels to manage up to 3,000 data points for seamless service delivery across AI touch points-ranging from in-lobby assistance to mobile device interactions. Daniel C. Doppler, CEO of Quicktext, envisions a future where AI seamlessly meets guest expectations, both online and in person. “Managing the collection, processing, updating, and distribution of such a vast amount of information requires highly advanced and structured procedures, surpassing anything previously achieved. That’s why, in collaboration with GIATA, we’ve created the ultimate hotel data system, serving as the foundation for all AI advancements in hospitality.” With this strengthened alliance, Quicktext and GIATA are setting a new benchmark in the AI-powered hospitality space, working together to redefine data standards and deliver exceptional, responsive guest experiences.  

Climia Benidorm Hotel is turning heads with the launch of its pilot project, The Hotel of the Future, featuring a team of eight robots ready to assist both guests and staff. Developed by local robotics company Bumerania, these high-tech helpers are programmed to tackle tasks from check-in to room service, bringing a futuristic touch to the guest experience without replacing human roles. Set to work in various parts of the hotel, the robots are designed to support rather than replace human staff. “They are here to help workers and improve efficiency, ultimately enhancing the customer experience,” said Isidro Fernandez, CEO of Bumerania, in a recent interview. Fernandez emphasised that the robots also contribute to worker well-being by taking on labour-intensive tasks like lifting and transporting, reducing physical strain on the human staff. Guests checking in to Climia will find one robot stationed at the reception desk, ready to greet them, manage check-ins, print room keys, and offer information about local attractions. This multilingual bot can communicate in over 30 languages, adding a personal touch to the hotel’s diverse clientele. Another robot is equipped to serve as a waiter, handling up to 60 kg of plates and cutlery to and from the kitchen, enabling human waitstaff to focus on customer interactions. Beyond reception and dining, the hotel has deployed a robot programmed to handle cleaning and room service tasks. Perhaps most intriguing for guests, however, is the “beer bot”-a robot bartender with a custom-programmed arm designed to pour the perfect pint, balancing temperature and foam levels for an ideal pour every time. Climia’s experiment reflects a broader trend, as robots become more integrated into various industries. Robots have already been employed in Amazon fulfilment centres, and researchers predict we may see humanoid robots in homes within the next decade. While still a novelty in hospitality, Climia’s approach could set a new standard for tech-enhanced service. With this pilot, Climia Benidorm Hotel is not just looking at efficiency; it’s envisioning a new kind of hospitality experience, where human staff can be supported by robots to create a seamless, innovative stay for guests.

Zenitude Hôtel-Résidences, a French aparthotel group offering flexible accommodations for short and extended stays, has selected Mews, a leading cloud-based hospitality platform, to manage its expanding network of over 40 properties across France. Known for its fully-equipped studios and apartments in prime locations, Zenitude serves a wide array of travellers, from business guests to students, and has been turning to Mews for solutions that simplify complex hospitality needs. The decision to expand Mews’ technology to the entire Zenitude portfolio was influenced by the platform’s strong track record with several properties already using it. “We can see a clear difference in terms of operational efficiency and delivering a seamless guest journey,” said Romain Lubrano, CEO of Zenitude Hôtel-Résidences. “Managing the rest of our portfolio with Mews became an obvious choice. This decision will put us in a strong position to continue scaling successfully.” With Mews, Zenitude benefits from flexible features that cater to both short-term guests and those staying for extended periods. Mews Spaces allows them to manage different room types and booking periods with ease, offering a monthly timeline view and pro-rata booking for partial months. This means guests can book only the days they need, while leaving open days available for new reservations, helping Zenitude maximise revenue. Automation has also become a cornerstone of Zenitude’s guest journey, streamlining once-manual communication processes into efficient, customisable messages sent throughout each guest’s stay. With Mews, guests can check in and out online and use a virtual concierge to enhance their experience. Simplifying the payment process was another key focus. Zenitude now relies on Stripe and Mews Payments for secure, fast transactions across all properties, ensuring a consistent and convenient experience for guests. “We’re excited to help Zenitude deliver remarkable experiences to a broad range of guests,” said Matt Welle, CEO of Mews. “The way Zenitude has embraced operational transformation and its dedication to providing modern, user-friendly technology for guests and staff should be the blueprint for hospitality businesses.” With this partnership, Zenitude is well-positioned to continue growing, and Mews remains committed to providing adaptable solutions for the future of hospitality.  

Vingcard, part of the global security giant ASSA ABLOY, has launched VConnect, a next-generation interface designed to serve as a centralised communications hub for hotel systems. Debuting to industry professionals from October 28-30, VConnect is poised to catch the attention of hoteliers eager to replace operational silos with an integrated environment that enhances efficiency, security, and guest service quality. Li Wang, SVP and Head of Hospitality at Vingcard, expressed enthusiasm about the new interface, stating, “VConnect is transforming the way hotels operate by offering unmatched integration and flexibility. Our platform simplifies hotel technology management, allowing systems to communicate effortlessly, which in turn improves service delivery and operational efficiency.” With compatibility across various PMS solutions, including Opera Cloud, Cloudbeds, Hotelkey, Mews, and Apaleo, VConnect allows seamless connections between a hotel’s property management system and essential services like access management, in-room entertainment, guestroom thermostats, and more. The platform’s API-driven design enables it to integrate virtually any hotel system or device, from door locks to motion sensors, creating a flexible solution that adapts to diverse operational needs and allows for easier, more efficient technology upgrades. Beyond the technical, VConnect’s robust integration powers real-world benefits for hotel staff and guests alike. Automated processes simplify routine tasks, enabling hotel teams to focus on critical, guest-centred activities, which can improve service times and boost personalisation. The system’s advanced security protocols further provide peace of mind, ensuring data protection and compliance with industry standards for hotels working with multiple vendors. Already adopted by thousands of properties worldwide, VConnect is set to become a mainstay for forward-thinking hoteliers focused on improving guest experiences while future-proofing operations. As the hospitality industry gathers to see the latest in tech innovation, VConnect’s streamlined approach to hotel management is well-positioned to make an impact.  

In a move set to redefine room block management, Meetingmax has introduced its latest innovation, the Generative AI Hotel Builder. This cutting-edge feature, designed to streamline hotel profile creation, offers event planners an efficient and fast way to manage housing information with just a few clicks. Powered by ChatGPT, one of the market’s leading large language models (LLMs), the AI Hotel Builder allows users to produce detailed hotel profiles in less than a minute. With only a hotel’s name and address as inputs, the tool generates high-quality descriptions of key sections such as Hotel Description, Restaurants, Local Area, Hotel Services, and Room Type. Meetingmax’s “maxAI” button brings the process to life, automatically populating fields with information sourced and verified online, providing clients with clear, polished descriptions. Product Owner Jordanna Hunter highlighted the company’s mission with this new release: “Our goal was to make hotel profile management as fast, intuitive, and accurate as possible. We’ve refined our AI prompts to deliver content that’s easy to read and comprehensive. It’s like having a professional copywriter at your fingertips, 24/7.” Meetingmax’s approach combines speed and sophistication, applying behind-the-scenes formatting rules to ensure a professional, reader-friendly look for event attendees. The tool is especially useful for planners working with new hotels or updating profiles after renovations, saving them valuable time without compromising on quality. Users retain the option to customise descriptions, making the AI Hotel Builder both powerful and adaptable to individual needs. This feature represents the latest in Meetingmax’s commitment to easing housing management for event planners. Alongside the company’s new in-app chatbot and evolving AI-powered functionality, the Generative AI Hotel Builder underscores Meetingmax’s ongoing role as a leader in innovative event housing solutions. The AI Hotel Builder is now available to all Meetingmax clients, further simplifying the housing process for busy event planners.

B.Hospitality, an Ontario-based hospitality group, has successfully implemented Aptech’s award-winning PVNG enterprise accounting solution at its Bayfront Inn 5th Avenue, a luxury property in Naples, Florida. Known for helping hotels streamline accounting and financial processes, Aptech now supports all three of B.Hospitality’s North American properties with a unified, easy-to-use back-office solution. Nestled along Naples Bay, Bayfront Inn 5th Avenue boasts 85 rooms and offers guests access to a 12-slip marina, a spa and fitness centre, and a range of recreational rentals and charter services. The hotel’s Caribbean-chic style draws visitors to its location just steps from the renowned 5th Avenue shopping and dining district. By adopting Aptech’s PVNG solution, Bayfront Inn and B.Hospitality’s other properties can now deliver seamless, real-time financial insights, accessible remotely whenever needed. Roger Oei, Vice President of Finance for B.Hospitality, praised the flexibility and user-friendliness of Aptech’s solution: “Aptech has allowed us to deploy a homogenous solution to all of our property assets, giving us remote access when necessary and allowing us to leverage resources efficiently. The software is both cost-effective and intuitively designed, aligning perfectly with our business needs.” Aptech’s technology suite, which includes PVNG, Execuvue, and Targetvue, equips hoteliers across more than 3,500 properties in North America with tools for enterprise accounting, business intelligence, and financial management. These solutions enable hospitality groups like B.Hospitality to gain deeper insights into operational data and streamline financial reporting. Oei also highlighted the positive experience working with Aptech’s support team, stating, “The software has allowed us to produce accurate and complete financial statements for all our stakeholders in record time. The support team has been outstanding, providing timely assistance-definitely a 10 out of 10.” Jill Wilder, President of Aptech, expressed gratitude for the partnership: “It has been a pleasure to work with Roger and his team at B.Hospitality. The drill-down functionality in PVNG allows them to give immediate feedback, which is what we do best at Aptech-empowering finance teams with accurate data and seamless processes. We look forward to supporting B·Hospitality as they continue to grow.” As B.Hospitality continues to innovate with Aptech’s support, its properties are well-positioned to deliver top-tier financial performance and operational efficiency for years to come.

eviivo, the all-in-one Property Management System (PMS) for hotels, has joined forces with OpenKey, a leading provider of digital key technology, to create a frictionless, digital-first experience for hotel guests around the globe. This partnership enables hotels using eviivo’s platform to provide mobile check-in and keyless room access, setting a new standard for convenience in hospitality. As guests’ expectations for seamless technology grow, hotel teams face increasing pressure to deliver a smooth, efficient check-in experience. Research from OpenKey reveals that guest satisfaction rates can drop by up to 50% if there’s more than a five-minute wait at check-in. By eliminating the need for physical keys and automating key delivery, eviivo and OpenKey are helping hotels reduce wait times and improve security, making the entire arrival process quicker and more enjoyable. For hotel staff, the integration brings significant operational advantages, automating digital key distribution and reducing the need for front desk interactions. This allows hotels to operate with leaner teams and frees up staff to focus more on guest engagement and other high-touch areas of service. Ruth Whitehead, Chief Operations Officer of eviivo, emphasised the impact: “Combining our all-in-one PMS with OpenKey’s Digital Key technology is a game-changer for hotels. We’re not just automating processes; we’re making life easier for hotel staff and creating a more convenient, seamless experience for guests. In an increasingly digital industry, that’s what truly sets a hotel apart and ahead of the competition.” David Dietz, Chief Technology Officer of OpenKey, echoed this sentiment: “At OpenKey, we are constantly looking for ways to simplify hotel operations and elevate the guest experience. Our partnership with eviivo brings a new level of convenience to both hotel staff and guests, offering a fully automated mobile key delivery process that reduces check-in times and enhances operational efficiency.” Through this collaboration, eviivo and OpenKey are not only meeting the growing demand for digital check-in but are also paving the way for a more efficient and guest-centred approach in the hospitality industry.  

UrVenue and UrResort, renowned leaders in hospitality technology and members of Oracle PartnerNetwork (OPN), are now accessible on Oracle Cloud Marketplace, enabling seamless deployment on Oracle Cloud Infrastructure (OCI) with integration capabilities through the Oracle Hospitality Integration Platform (OHIP). As part of the Oracle ecosystem, UrVenue and UrResort now offer an enriched suite of tools for the hospitality industry, connecting guest bookings and data to enhance operational efficiencies and elevate guest experiences. Through integrated connections with Oracle OPERA Cloud PMS, OPERA Cloud Sales and Events Management, and Simphony Cloud POS, UrVenue and UrResort empower resorts and venues to streamline guest journeys, allowing for unified itinerary management and deeper guest insights. The centralised Oracle Cloud Marketplace serves as a trusted hub, giving Oracle customers access to an array of enterprise solutions to extend their Oracle Fusion Cloud Applications. Cedric Ancellin, Founder and Chief Technology Officer at UrVenue, highlighted the collaboration’s potential impact: “With these pre-built PMS, S&E, and POS integrations, we can unify the guest booking journey between rooms and property experiences, while boosting operational efficiencies through advanced notifications, improved connectivity, and streamlined processes.” He further emphasised the benefits of the partnership, adding, “UrVenue and UrResort’s participation in Oracle Cloud Marketplace extends our commitment to the Oracle community, allowing customers to easily access our solutions. We’re excited to harness Oracle Cloud Infrastructure’s capabilities to help us reach new goals.” Oracle Cloud Infrastructure’s versatile environment, offering multi-cloud, hybrid cloud, and dedicated cloud solutions, enhances flexibility and control, ensuring that enterprises can securely and efficiently deploy their operations. With tools supporting application development, data management, security, and AI, OCI provides scalable and secure solutions that meet even the strictest regulatory standards-essential for businesses focused on data locality and compliance. By aligning with Oracle Cloud, UrVenue and UrResort are positioned to support hospitality providers in creating efficient, connected, and personalised guest experiences, all while contributing to a streamlined and forward-thinking hospitality ecosystem.  

Meiser Hotels, a family-owned, sixth-generation German hospitality group, has teamed up with Mews, an industry-leading hospitality cloud provider, to enhance its operations and guest experiences across its four hotels and numerous facilities. Known for embracing forward-thinking technology, the Meiser brand has continually sought innovative ways to meet and exceed the expectations of the modern guest. Marlon Meiser, representing the family business, expressed excitement about the collaboration, saying, “I quickly saw the potential in Mews as the fastest-developing PMS on the market, and I’m certain that Mews will set the bar, worldwide, for outstanding hospitality technology. We’ve only been live for a few months, but the remarkable improvements across multiple teams already speak for themselves.” One of the most noticeable impacts has been on the Meiser Hotels’ IT team. Previously, the team would spend hours troubleshooting and rebooting their old Property Management System (PMS). Mews has not only simplified these processes but has also reduced the time the team spends on maintenance by an impressive 80%, allowing them to focus on proactive software enhancements. Marlon Meiser shared a sense of relief for his team, adding, “Thanks to Mews, this is the first year in a decade that our Head of IT can go on vacation without worrying about the system. He can finally sleep well at night.” Mews has also brought efficiency to the hotel’s payments operations. By automating daily payment reconciliation, Mews Payments has saved the team two hours each day, giving staff more time to focus on creating memorable guest interactions. With the plug-and-play integrations that Mews offers, Meiser Hotels was able to smoothly connect with other systems, such as Oaky and Event Temple, enhancing the guest experience without disrupting any services. Matt Welle, Mews CEO, applauded Meiser Hotels’ commitment to innovation: “It’s always a pleasure to work with tech-savvy partners like Meiser Hotels because they push us to make Mews even better. I’ve no doubt that this exciting brand is going to continue its growth and become a favourite with guests across Germany and beyond.” As Meiser Hotels continues to grow and adapt, its partnership with Mews highlights a shared dedication to pushing the boundaries of hospitality technology, benefiting both teams and guests alike.  

Up Hotel Agency, a leading digital marketing firm specialising in the hotel industry, has unveiled Chameleon, an AI-driven tool designed to help small and independent hotels compete with large brands and online travel agencies (OTAs). Chameleon offers personalised, dynamic website experiences aimed at increasing direct bookings and enhancing guest engagement. The tool’s launch comes at a time when independent hotels are facing increasing pressure from larger competitors with bigger budgets and more advanced booking platforms. Chameleon, developed by the award-winning Up Hotel Agency, aims to level the playing field by offering independent hoteliers the ability to customise their websites based on user behaviour, ultimately improving conversion rates. An AI-Powered Revolution in Hotel Websites Chameleon uses cutting-edge artificial intelligence, pattern recognition, and site analytics to tailor each visitor’s experience. The tool automatically adjusts website content in real time, providing a highly personalised journey that simplifies the booking process and encourages direct reservations. From recognising a visitor’s search history to recommending relevant pages, Chameleon brings a new level of interactivity and user-centric design to hotel websites. “With Chameleon, we’ve created an affordable, intuitive platform that allows independent hotels to offer the same level of sophistication and personalisation as major hotel chains,” said Craig Stone, CEO of Up Hotel Agency. “This technology enables smaller properties to engage visitors in a meaningful way, increasing the likelihood of direct bookings while maintaining a strong brand presence.” Key Features Designed to Boost Engagement and Conversions Chameleon offers several advanced features aimed at streamlining the user experience and driving more bookings. These include:  Auto-Booking Search: This feature remembers a visitor’s previous search data and pre-populates fields, making it easier and faster for guests to find what they’re looking for. Smart Room Order: Highlights the most viewed room types, providing potential guests with popular options based on previous site activity. Currency Conversion: Displays pricing in the visitor’s native currency using real-time exchange rates, offering transparency and convenience. Suggested Page Section: Recommends relevant pages based on the user’s journey and conversion path, guiding visitors to the information they need. Seasonal Media: Automatically updates visuals and messaging to reflect seasonal promotions, such as holiday specials or seasonal packages. Additionally, Chameleon’s built-in upselling capabilities promote room upgrades, special offers, and additional services, using strategically placed pop-ups and intent-based messaging to boost engagement. Privacy-First and GDPR Compliant Recognising the importance of data privacy, Chameleon is designed with compliance in mind. Visitor data is stored directly in the user’s browser, ensuring that hoteliers remain GDPR compliant while also respecting guest privacy. For independent hotels, Chameleon represents a powerful tool to not only compete with larger chains but also to create more engaging, efficient, and guest-centric websites. “Chameleon helps hotels deliver an experience that feels as personal as their service,” Stone added. “In today’s competitive market, that’s a game-changer.”

EntryReady, a leading provider of hotel locks and access control solutions, has announced the creation of an advisory board comprising top industry experts and thought leaders. The board will play a pivotal role in shaping the company’s strategic growth and product development, helping EntryReady stay ahead of the curve in a rapidly evolving hospitality industry that is increasingly embracing mobile key systems and cloud-based access control. This move comes at a time when hotels around the world are prioritising technological advancements to enhance guest experiences and streamline operations. With the insights and guidance of this newly formed advisory board, EntryReady is poised to scale its solutions and drive new innovations that meet the needs of hotels and their guests. Meet the Industry Leaders Guiding EntryReady’s Future The advisory board boasts an impressive roster of industry veterans, each bringing deep expertise from various sectors of hospitality, technology, and procurement. Together, they are set to guide EntryReady in scaling its access control solutions globally. Stan Kreydin, former CTO of Wyndham Worldwide and CTO & CISO for Travel + Leisure, brings unparalleled knowledge in cybersecurity and digital transformation. His focus will ensure that EntryReady’s solutions remain secure and scalable, particularly for large hotel chains.   Mike Blake, former CIO of Hyatt Hotels and AHLA, has extensive experience managing IT infrastructures for major hotel brands. His expertise will help EntryReady integrate its systems seamlessly into hospitality operations, enhancing guest services through cutting-edge technology. Rick Wertsching, former Vice President of Sourcing and Procurement at The Walt Disney Company, is known for his strategic sourcing expertise. He will support EntryReady in optimising vendor partnerships and maintaining the highest standards in product development. Rajiv Trivedi, former President of LaQuinta Hotels, brings a wealth of knowledge in hotel management and technology investments. His insight will be invaluable as EntryReady tailors its solutions to meet the needs of hotel chains in a dynamic market. Dwayne Ingram, former IBM GM of Travel and EVP Americas of Amadeus, specialises in travel and hospitality technology. He will guide EntryReady in integrating access control systems with property management systems (PMS), improving operational efficiency and guest satisfaction. Brian Stark, former President of Johnson Controls – Controls Group, is an expert in building automation and security systems. His experience will ensure that EntryReady’s solutions integrate seamlessly with smart building technologies, offering a holistic approach to hotel management. “We’re thrilled to welcome such a talented and diverse group of leaders to our advisory board,” said Camilo Soto, CEO of EntryReady. “Their expertise will be instrumental as we continue to innovate and grow our portfolio of access control solutions.” A Strategic Focus on Innovation and Scalability The advisory board’s first order of business is to enhance EntryReady’s presence in two critical areas: enterprise-level integration and scalability and the advancement of mobile key technology. These initiatives are aimed at improving guest convenience while helping hotels streamline operations. By focusing on these priorities, EntryReady aims to position itself as the leading solution for global hotel chains looking for secure, user-friendly access control systems. With the advisory board’s extensive experience, EntryReady is confident it can deliver innovative products that not only meet the current needs of the industry but also shape its future. “We’re excited to contribute to the future of hotel access technology,” said Stan Kreydin. “EntryReady’s dedication to security, innovation, and the guest experience is inspiring. I’m eager to help the company lead the charge in transforming how hotels manage guest access.” As the hospitality industry continues to evolve, EntryReady’s formation of this advisory board underscores its commitment to being at the forefront of hotel technology. The company’s focus on continuous innovation will ensure that it provides hoteliers with the tools they need to enhance both operational efficiency and guest satisfaction in today’s increasingly digital landscape.

Cloudbeds has announced ambitious plans to become the world’s first property management system (PMS) to integrate every aspect of hotel operations into a unified intelligence network, powered by cutting-edge causal and multimodal AI.  At the core of this innovation is Cloudbeds Intelligence, a “smart hospitality engine” designed to provide hoteliers with real-time insights and actionable recommendations across their operations. By combining multimodal AI, which processes a variety of data such as images and text, with causal AI, which identifies cause-and-effect relationships within that data, the platform enables hotels to make more informed and precise decisions. This breakthrough has the potential to increase revenue per available room (RevPAR) by up to 15% and boost occupancy rates by as much as 10%, while maintaining streamlined workflows. Adam Harris, Co-Founder and CEO of Cloudbeds, shared his vision: “Today, we’re redefining decision-making in hospitality. Cloudbeds Intelligence isn’t just about providing data insights-it’s about empowering hoteliers to take specific, impactful actions, from adjusting room rates to launching personalised marketing campaigns. This will unlock new revenue streams for hoteliers across their entire business.” Cloudbeds Intelligence represents a significant leap forward in eliminating traditional silos within hotel management. By providing a platform that integrates revenue management, marketing, operations, and guest experience, the system empowers hotels to make data-driven decisions that benefit every facet of their operations. Amit Popat, Cloudbeds’ Head of Machine Learning, highlighted the platform’s advanced capabilities: “What we’ve built goes beyond standard forecasting. Cloudbeds Intelligence synthesises data from every department within a hotel, including competitor rates and forward-looking demand signals, to unlock insights that can drive profitability. Whether it’s anticipating cancellations with predictive marketing or personalising guest experiences with upsell recommendations, our platform helps hoteliers make the best possible decisions.” By leveraging vast datasets and actionable intelligence, Cloudbeds Intelligence offers hoteliers a range of capabilities, including: Unified Revenue Management and Marketing: Hotels can set optimal room rates based on demand signals and launch targeted campaigns to mitigate cancellations, helping attract last-minute bookings when needed.   Personalised Guest Experiences: By predicting guest preferences with precision, the platform ensures every upsell opportunity is maximised, delivering highly targeted offers that enhance the guest experience. Enhanced Staff Performance: The AI-powered platform also provides staff with real-time access to their property’s training data and guest preferences, reducing onboarding time and improving consistency in service delivery. With Cloudbeds Intelligence, the future of hospitality decision-making has arrived, offering hoteliers a powerful new tool to optimise revenue, improve guest satisfaction, and streamline their operations.

Pudu Robotics, a global leader in service robotics, has launched the latest version of its building delivery robot, FlashBot, marking a new era in intelligent delivery systems. Designed to tackle a major gap in the market, the new FlashBot is specifically built to operate in semi-outdoor environments, expanding delivery capabilities beyond the confines of indoor spaces. From hotels and office buildings to healthcare centres and hospitals, this cutting-edge technology is poised to enhance digital management and service delivery across various sectors. For years, traditional building delivery robots have been limited to indoor operations, leaving spaces like resort gardens, poolside areas, and hospital outdoor courtyards underserved. The new FlashBot addresses this challenge by seamlessly navigating between indoor and semi-outdoor environments, offering a comprehensive solution to meet the growing demand for more versatile delivery options. Bridging the Indoor-Outdoor Gap The new FlashBot’s ability to perform deliveries in semi-outdoor areas is made possible by its advanced PUDU VSLAM+ technology, which allows for precise navigation across garden paths, fitness areas, and poolside zones. This capability makes it ideal for hotel room service, office building deliveries, and even healthcare environments where semi-outdoor areas play a crucial role in daily operations. “We recognised the need for a delivery solution that could extend beyond indoor settings,” said Felix Zhang, Founder and CEO of Pudu Robotics. “With FlashBot, we’re not only enhancing the convenience of deliveries but also ensuring that our clients receive high-quality service in previously unreachable areas.” Integrating into the Smart Building Ecosystem FlashBot is more than just a delivery robot-it’s a critical part of the smart building digital ecosystem. By integrating with IoT devices such as elevators, access control systems, and Bluetooth speakers, FlashBot can autonomously navigate through buildings, providing seamless and efficient delivery services. This IoT integration boosts the operational efficiency of smart buildings, offering a truly interconnected experience. Elevator Integration and Multi-Floor Efficiency One of the standout features of the new FlashBot is its enhanced elevator control and mapping capabilities, making it ideal for multi-floor operations. It integrates with major elevator brands like KONE and OTIS, eliminating the need for modifications. Additionally, the PUDU Mapping Tool enables quick multi-floor map replication, significantly improving deployment efficiency. Hygienic and Secure Deliveries FlashBot’s design also prioritises security and hygiene. With modular compartments that feature independently controlled doors, the robot can deliver multiple packages in one trip while maintaining cleanliness with built-in fans for air circulation. Security is ensured through password, mobile number, and NFC access, allowing only authorised personnel to retrieve items. Agile Mobility and Efficient Performance The upgraded FlashBot boasts superior mobility, easily navigating narrow corridors and elevators, thanks to its 70cm width and 3D obstacle avoidance technology. Its dual-side suspension system ensures smooth movement across various terrains, while its intelligent task distribution minimises wait times, even in high-traffic environments. The robot’s automatic recharging feature guarantees uninterrupted service throughout the day. Shaping the Future of Smart Buildings Zhang emphasised the significance of this launch: “The new FlashBot reflects our ongoing commitment to innovation and customer satisfaction. By enabling semi-outdoor deliveries, we’re pushing the boundaries of what’s possible in the world of smart buildings and delivery systems.” As the demand for efficient, intelligent services grows, Pudu Robotics continues to lead the way in commercial service robotics. The latest FlashBot not only addresses current delivery challenges but also lays the groundwork for future developments in smart buildings and smart cities worldwide.

Centrovital Hotel Berlin has made a groundbreaking move, becoming the first hotel in Germany to offer guests the convenience of borrowing workout clothing and fitness equipment directly to their rooms, thanks to a new partnership with Gympak. This innovative service enhances the hotel’s already outstanding wellness facilities, which include a 25-metre swimming pool, a state-of-the-art gym, and an expansive spa area. With 158 well-appointed rooms, the 4-star superior hotel is renowned for its focus on guest wellness. Now, Centrovital takes that commitment a step further by allowing guests to maintain their fitness routines from the comfort of their own rooms. Whether they’re business travellers, conference participants, or wellness seekers, guests can now access Gympak’s cutting-edge fitness solutions with just a call to the front desk. A New Standard in Guest Fitness Viktor Weinbender, Front Office Manager at Centrovital, expressed his excitement about the new partnership: “We’re thrilled to bring Gympak’s innovative fitness service to our guests. It’s all about convenience-whether guests prefer to work out in their room or head down to our top-notch gym, this gives them more control over their wellness experience.” The collaboration with Gympak, a leader in hotel fitness services, marks the company’s debut in the German market. Jone Sølvik, CEO of Gympak, highlighted the importance of this step: “Centrovital has set the stage for us to bring our services to Germany, and we’re incredibly excited to see how guests respond to this new level of convenience. We’re confident it will lead to many ‘wow’ moments.” Enhancing the Guest Experience Stephan Wachsmuth, General Manager of Centrovital Hotel Berlin, shared his vision for this initiative: “Our goal is to provide a first-class fitness experience for our guests. Partnering with Gympak allows us to enhance our offerings and support our guests in maintaining their health and well-being throughout their stay. Whether they want to take part in our extensive course programme, work out in our spa and gym, or simply enjoy a private in-room session, we’ve now made fitness as accessible and seamless as possible.” Wachsmuth emphasised that this service would be especially valuable for the hotel’s business travellers and conference attendees, who can now incorporate fitness into their busy schedules more easily. A New Chapter in Wellness Tourism Centrovital Hotel’s partnership with Gympak marks a significant milestone for wellness tourism in Germany. Guests can now enjoy a flexible, convenient fitness experience-whether that means a spontaneous yoga session in their room or joining one of the hotel’s fitness classes in its well-regarded Spa and Sports Club. This initiative is poised to enhance guest satisfaction, helping travellers prioritise their health while on the road. As Centrovital Hotel Berlin leads the way, Gympak is poised to expand its services across Germany, revolutionising how hotels cater to the fitness needs of their guests.

Hub OS is proud to announce its launch in Africa at the prestigious Sofitel Cotonou Marina Hotel & Spa in Benin, marking a significant milestone as the first Accor hotel on the continent to adopt this cutting-edge platform. Renowned for its All-In-One hotel operations solution, Hub OS is designed to streamline and elevate the performance of hospitality services. The platform optimises everything from housekeeping and maintenance to food and beverage operations, energy management, and sustainability practices. Additionally, it ensures seamless, contactless communication with guests and simplifies chain operations management, risk, and compliance. With a track record of supporting over 1,500 leading hotels in more than 45 countries, Hub OS continues to revolutionise hotel operations globally. Sofitel Cotonou, situated in a prime location, boasts 198 elegantly designed rooms, including 14 luxurious suites and five duplex suites, some with private pools, all offering panoramic views of the ocean and cityscape. Complete with four bars and a sprawling 1,000-square-metre spa, this Sofitel hotel blends French elegance with the richness of local culture, making it a standout destination in Benin. This collaboration marks a significant step in Hub OS’s mission to redefine hotel operations efficiency across the African continent.

Mirai has announced a powerful new integration that allows hotels to manage their direct booking channels directly from their Property Management System (PMS), thanks to the Mirai Opera Cloud App, now available on Oracle Cloud Marketplace. This breakthrough eliminates the need for additional software like channel managers or Central Reservation Systems (CRS), offering a streamlined solution for hoteliers to optimise their revenue and simplify operations. Hotels using Oracle Hospitality’s Opera Cloud can now deploy the Mirai Opera Cloud App on Oracle Cloud Infrastructure (OCI) and connect through the Oracle Hospitality Integration Platform (OHIP). This native integration brings together key features such as Availability, Rates, and Inventory (ARI) and reservations under one system, empowering hoteliers to focus on revenue growth and more effectively balance their distribution channels. Pablo Delgado, Managing Partner at Mirai, highlighted the ease this new integration brings to the hospitality industry: “Our goal has always been to simplify our customers’ operations. With Oracle Cloud Infrastructure, Mirai offers a reliable solution that reduces manual work and distribution costs, so hoteliers can focus on what really matters: running the business and optimising revenue.”  A Game-Changer for Hotel Direct Bookings With this integration, hotels can now offer guests a more personalised and seamless booking experience, directly differentiating their offerings from Online Travel Agencies (OTAs). By managing bookings natively from the PMS, properties gain more control over their channel mix, enabling them to deliver exclusive advantages for direct bookers and reduce dependency on OTAs.  This efficiency is made possible through the Oracle Cloud Marketplace, a centralised platform where Oracle customers can access trusted enterprise applications and services. By participating in this marketplace, Mirai has enhanced its commitment to helping hoteliers take full advantage of Oracle’s technology ecosystem. The Power of Oracle Cloud Infrastructure OCI provides a secure, high-performance environment that allows customers to build and run applications efficiently. With a broad range of cloud services that include everything from application development to AI and business analytics, OCI also offers multi-cloud and hybrid cloud options, giving hotels flexibility in how they manage their data and operations. For hoteliers, this means greater control, increased security, and the ability to address even the strictest regulatory requirements-all while driving cost savings. As the hospitality industry increasingly shifts toward cloud-based solutions, this integration underscores the growing importance of scalable, secure infrastructure in ensuring hoteliers can meet the demands of today’s tech-savvy travellers. “Mirai’s participation in Oracle Cloud Marketplace further extends our commitment to the Oracle community,” Delgado added, emphasising the potential to unlock even more value for hotels through OCI.  With this seamless integration, Mirai and Oracle Cloud Infrastructure are setting a new standard for hotel technology, empowering properties to simplify operations, reduce costs, and drive revenue growth-all from a single, robust platform.  

Sustainable consumer products company Grove Collaborative has joined forces with Crescent Hotels & Resorts to launch a pilot program aimed at reducing plastic waste and catering to eco-conscious travellers. The initiative, called the Beyond Plastic Stay, offers hotel guests a more environmentally friendly stay by integrating sustainable products and practices at select properties across the U.S. Driven by the rising demand from travellers looking to minimise their environmental footprint, the partnership highlights a growing shift in the hospitality industry toward sustainability. Camille Garcia, Crescent’s corporate director of marketing, explained that the collaboration was born “out of a need to educate guests about the sustainable products available today while supporting Crescent Hotels & Resorts’ efforts to make the hospitality industry more sustainable-starting with their own managed properties.” How It Works: An Eco-Friendly Option for Guests Guests booking a stay at participating Crescent Hotels & Resorts properties can opt for the Beyond Plastic Stay, available as a booking option for an additional $50. Once selected, travellers receive information about the program during the booking process and at multiple touchpoints, such as confirmation emails and in-room displays. The aim is to educate guests not only about the sustainable products featured during their stay but also to inspire “sustainable swaps” they can make in their everyday lives. Sustainability in Action: From Guest Rooms to Back of House The partnership transforms the guest experience from check-in to check-out with a suite of sustainable products. In-room, personal care and home essentials from Grove Co., Alpine Provisions, and Plant Therapy prioritise refill systems and eco-friendly packaging like bamboo paper, significantly reducing the environmental impact of the stay.  Meanwhile, back-of-house operations and public spaces at these hotels will use Grove Co., For Good, and Seventh Generation cleaning products, ensuring that even housekeeping and guest prep are more eco-conscious. Additionally, guests can purchase personal care products from brands such as Spinster Sisters and The Humble Co. at hotel sundry shops, offering a sustainable solution if they forget any essentials. Plastic Reduction: Small Changes, Big Impact One of the most significant aspects of the Beyond Plastic Stay program is its potential to drastically cut down on plastic waste. By using refillable products and opting for sustainable packaging over single-use plastic, each guest stay eliminates the equivalent of 50 single-use plastic water bottles. Grove Collaborative calculates this impact by comparing the amount of plastic used in conventional products to that in their reduced-plastic alternatives. To enhance the guest experience, QR codes in the rooms allow guests to learn more about the sustainable products they’ve encountered, and a follow-up email after check-out will recap the stay and highlight the eco-friendly items used.  As Crescent Hotels & Resorts and Grove Collaborative push to reshape the future of hospitality, this partnership is a promising step toward reducing the industry’s environmental footprint while educating and empowering travellers to make greener choices both on the road and at home.

IRIS, a global leader in digital ordering solutions for the hospitality industry, has rolled out a suite of new features aimed at making mobile ordering more secure, responsive, and seamless for hotel operators and their guests. With the growing demand for mobile ordering, IRIS’s latest upgrades are designed to simplify processes, enhance security, and boost revenue opportunities. According to the 2025 State of Hotel Guest Tech Report, millennials are 57% more likely to be influenced by hotel technology. In response, IRIS has invested heavily in enhancing its platform to keep pace with these evolving expectations. Strengthened Security with Automated Open Tab One of the standout features is the upgrade to the popular Open Tab function. Open Tab allows guests to start a tab, order multiple rounds, and settle their bill in one transaction. Now, this feature is more secure than ever. IRIS integrates with the hotel’s property management system (PMS) to automatically verify a guest’s identity, linking their room number and name without the need for cumbersome usernames or passwords. This not only enhances security but also makes the process easier for both guests and staff. The security doesn’t end there. For extra protection, the system checks if the guest has left a card on file with the hotel. If they haven’t, the guest can still place an order, but without the option for an open tab. The entire process happens behind the scenes, ensuring a smooth and secure experience for both guests and operators. Day guests can also take advantage of this feature by setting up an open tab with a pre-authorised credit card, adding even more flexibility to the system. Digital Ordering for Staff: Faster, More Efficient Service IRIS has also introduced a new digital staff ordering feature, enabling hotel staff to take orders directly from any mobile device. This eliminates the need to walk back and forth to POS stations, significantly speeding up service and reducing errors. Ideal for fine-dining environments or guests who prefer waiter service, this new functionality helps streamline operations and ensures real-time updates to both guest and staff menus. Amenity Ordering: Elevating Guest Stays with Customisation To further enhance the guest experience, IRIS has expanded its Advance Ordering capabilities with a new Amenities ordering option. This feature allows guests-or even people outside the hotel-to pre-order items like flowers, groceries, or a birthday cake, either before arrival or during their stay. Operators can customise these offerings, tailoring them to their specific capabilities and providing an opportunity to drive additional revenue beyond traditional room charges. “Demand for mobile ordering continues to grow, and with that comes greater expectations,” said David Molofsky, Product Manager at IRIS. “Our new features reduce ordering friction and create a more engaging, seamless experience for both guests and staff. By supporting larger order volumes and growing revenue channels, these enhancements boost profitability beyond room revenue.” With these latest developments, IRIS is positioning itself to meet the rising demand for mobile-first solutions in hospitality, offering a frictionless experience that benefits everyone involved-from hotel staff to the guests they serve.

Cedar Court Hotels, a luxury chain of four-star hotels based in Yorkshire, has chosen iplicit’s award-winning cloud accounting platform as part of its ongoing investment in cutting-edge technology. The hotel group, which includes properties in Harrogate, Huddersfield, Bradford, and Wakefield, is embracing the future with this innovative software solution to streamline operations and enhance efficiency. The partnership was facilitated by the business accountancy and consulting firm AAB, a key player in the hotel sector. Founded over 35 years ago, Cedar Court Hotels blends modern luxury with traditional charm, continuing to invest heavily in its facilities and services. In 2023, the group completed a £1 million refurbishment of its Bradford hotel, including a £250,000 investment in solar panel technology. Now, the group is turning its attention to its financial systems, selecting iplicit to replace its existing management platform. Shaun Joyce, Finance Director at Cedar Court Hotels, highlighted the importance of this upgrade: “We chose iplicit because of its ability to integrate seamlessly with our other business systems using API technology. We’re expecting to see significant efficiencies from automating manual processes and to benefit from the advanced reporting features that iplicit offers.” The iplicit platform, already fine-tuned for the hospitality sector, meets the specific demands of hotel finance operations. The software supports multi-entity and multi-dimension accounting, crucial for complying with the Uniform System of Accounts for the Lodging Industry (USALI) – the gold standard for hotel financial reporting. It also automates time-consuming tasks, freeing up hotel finance teams to focus on more strategic activities. Matt Lewns, Partner Manager at iplicit, expressed excitement about the collaboration: “We’re thrilled to welcome Cedar Court Hotels to the iplicit family. Our platform is designed to handle the complexities of hotel finance, from group consolidation to reporting across different areas of the business. We’re confident it will not only save time but also elevate their financial analysis to new heights.” The platform’s ability to dive deep into financial data, offering insights on everything from food and beverage revenues to room yield, is expected to give Cedar Court Hotels a competitive edge. With clients like Fairlawns Hotel & Spa and Lime Wood already using iplicit, the platform has a strong reputation in the hospitality industry. While it’s unclear if Cedar Court Hotels will fully outsource their accounting operations to AAB, the consulting firm has a wealth of experience, having supported over 50 hotels across the UK and Europe. Whether they choose to tap into AAB’s managed back-office services or not, Cedar Court Hotels is poised for a new era of efficiency and growth with iplicit’s support.

Marriott International has unveiled a groundbreaking initiative, Connect Responsibly with Marriott Bonvoy Events, aimed at helping meeting planners weave sustainability into their events. The new program, launching by the end of October, will be available at Marriott Bonvoy properties worldwide, offering planners access to detailed reports on their event’s environmental impact and options to purchase carbon credits. Erika Alexander, Chief Global Officer at Marriott, highlighted the importance of responsible in-person connections: “There’s nothing quite like meeting face-to-face, and doing so with a focus on sustainability makes it even more rewarding. Through the Connect Responsibly program, we’re empowering our customers to understand the environmental impacts of their events, helping us all work together toward a more resilient future for travel.” A Tailored Approach to Sustainability Connect Responsibly responds to the growing demand for eco-friendly meeting solutions. As part of the program, planners will receive a Meeting Impact Report after their event, detailing property-specific sustainability practices and calculating the event’s carbon and water footprints. This user-friendly report will be available in 11 languages, making it accessible to a global audience. Additionally, in collaboration with South Pole, a leading climate consultancy, Marriott will offer planners the opportunity to invest in select carbon offset projects. Customers will be able to choose verified carbon offset options from South Pole’s portfolio, allowing them to mitigate the environmental impact of their events. Tammy Routh, Senior Vice President of Global Sales at Marriott, emphasised the importance of sustainability in their operations: “Meetings and events are critical to our business, and our customers are eager to contribute to sustainability efforts. Connect Responsibly strengthens our commitment to sustainable hospitality, and we’re thrilled to offer enhanced reporting capabilities and carbon offset options through our collaboration with South Pole.” Part of a Broader Climate Strategy This new initiative is a key part of Marriott’s wider efforts to reduce greenhouse gas emissions across its properties and supply chain. In April 2024, Marriott became the largest global hospitality company to receive approval from the Science Based Targets initiative for both near-term and long-term emissions reduction goals. As part of this drive, the company’s Climate Action Program (CAP) sets ambitious property-level carbon reduction targets. Connect Responsibly not only builds on Marriott’s existing sustainability initiatives but also provides event planners with meaningful ways to contribute to a greener future, positioning Marriott at the forefront of eco-conscious event planning.  

BWH Hotels has announced a strategic partnership with Mews, the cutting-edge hospitality cloud platform, marking a significant step forward in streamlining operations and enhancing guest satisfaction. The agreement certifies Mews as a Property Management System (PMS) provider for BWH Hotels, giving its European properties access to one of the industry’s most innovative hospitality technologies. Ron Pohl, President of WorldHotels and International Operations at BWH Hotels, highlighted the alignment between the two brands: “Our collaboration with Mews reflects BWH’s unwavering commitment to delivering exceptional guest experiences. Mews’ cloud-native platform offers the flexibility and scalability we need, allowing our European properties to seamlessly integrate with existing systems while staying ahead of the curve in terms of technology and operational efficiency.” A New Era of Hospitality Efficiency Mews brings a suite of powerful tools to BWH, aimed at simplifying property management from guest check-in to backend operations. By automating many routine tasks and offering features like online check-in and a virtual concierge, Mews helps to create a smoother, more personalised guest experience. The platform’s ability to integrate with BWH’s existing systems ensures that hotels can modernise without disrupting daily operations. The partnership is a natural fit for BWH, which chose Mews due to its excellent track record of customer support and its ability to enhance guest loyalty. With Mews, BWH is poised to take its guest engagement to the next level, offering tailored experiences that build stronger connections and increase brand loyalty. A Seamless Transition to Innovation Matt Welle, CEO of Mews, expressed excitement about the new partnership: “We’re thrilled to team up with BWH Hotels. The collaborative spirit of both our teams has laid a solid foundation for success, and we look forward to pushing the boundaries of innovation and operational excellence together. Our goal is to deliver truly remarkable experiences for all BWH guests.” The rollout of Mews has already been successfully implemented in several BWH properties, including the Best Western Princess Hotel, the Best Western Hôtel Lakmi Nice, and the Best Western Plus Hôtel Isidore. The transition has been smooth, thanks to careful planning and coordination between both teams, ensuring that the guest experience remains at the heart of the project. With Mews now on board, BWH Hotels is well-positioned to elevate its operational capabilities while continuing its long-standing tradition of hospitality excellence. The partnership is expected to further cement BWH’s reputation as a leader in delivering innovative, guest-centric solutions in the hotel industry.

In a landmark collaboration, two of the Nordic region’s biggest travel industry players-Scandic Hotels and SAS-have announced a strategic partnership aimed at delivering enhanced benefits to their loyalty program members. Set to launch in early 2025, the initiative, titled “Friends with Benefits,” will offer exclusive perks to the more than 11 million members of Scandic Friends and SAS EuroBonus. The partnership is designed to create seamless travel and accommodation experiences, allowing members of both loyalty programs to enjoy synchronised benefits across hotels and flights. The initial phase, launching in the first quarter of 2025, will feature status matching between Scandic Friends and SAS EuroBonus, as well as an easy point-conversion system between the two programs. Further enhancements are expected throughout the year. Creating More Value for Travellers The partnership marks a major step for both brands in providing their guests with more value and convenience. Jens Mathiesen, President and CEO of Scandic Hotels Group, expressed his enthusiasm about the collaboration: “This partnership showcases the strength of leading players in Nordic tourism to create value for millions of people on the move. We’re thrilled to offer even more reasons for guests to choose Scandic and SAS, and I look forward to seeing the benefits we can provide through this alliance.” Echoing these sentiments, SAS President and CEO, Anko van der Werff, highlighted the unique opportunity the collaboration brings to enhance the travel experience. “Scandic is one of the most iconic hotel brands in the Nordics, and by teaming up, we’re delivering something truly special for our EuroBonus members. Whether in the air or on the ground, travellers will enjoy an elevated experience with more rewards and exclusive benefits.” Loyalty Programs Enhanced The partnership comes as Scandic launches a refreshed version of its loyalty program, Scandic Friends, which aims to strengthen its commercial offerings and build deeper customer loyalty. The new partnership with SAS aligns with Scandic’s ongoing strategy to expand its loyalty ecosystem and deliver more personalised, meaningful rewards to its members. As the partnership unfolds, both Scandic and SAS are committed to offering their members more ways to enjoy their journeys, whether flying across the Nordics or checking into one of Scandic’s many hotels. With this new collaboration, the two brands are solidifying their positions as leading forces in the travel industry, creating a more connected and rewarding experience for travellers across the region.  

Huawei took a bold step toward revolutionising the hospitality industry with the release of the telecom industry’s first-ever All-Optical Network Technical and Application White Paper for Smart Hotels. Huawei laid out its vision for the future of hotel networking, offering a groundbreaking Fibre to the Office (FTTO) solution designed to elevate smart hotels through high-speed, stable, and future-proof networks. The white paper, developed from Huawei’s extensive experience and collaboration with industry partners, delves into the current trends and challenges of networking smart hotels. As guests demand seamless digital experiences, hotels are grappling with how to provide full Wi-Fi coverage, simple maintenance, and an easy-to-deploy network that can grow with future technology. Huawei’s FTTO all-optical network solution is aimed at resolving these issues, helping hotels embrace the digital transformation and build smarter, more competitive spaces for their guests. Key Benefits of the FTTO All-Optical Network for Smart Hotels The white paper emphasises several significant advantages of the FTTO solution compared to traditional networking approaches: Simplified Architecture: The FTTO solution reduces network complexity by using passive optical splitters in place of power-consuming aggregation switches, simplifying the architecture from three layers to two. This not only makes the network more cost-effective but also lowers the fault rate, creating a more reliable system for future expansion. Enhanced Guest Experience: FTTO networks support hierarchical quality of service (HQoS) and dynamic bandwidth assignment technologies, ensuring critical hotel services receive the bandwidth they need. With built-in Wi-Fi 6/Wi-Fi 7 optimisation, seamless roaming between hotel zones offers guests a premium wireless experience, whether they’re in their room, at a meeting, or by the pool. High Reliability: Resistant to electromagnetic interference and corrosion, FTTO networks are designed to operate in a variety of environments, from beach resorts to urban hotels. Built-in data protection and encryption ensure secure data transmission, while the Type B and Type C protection technologies minimise the risk of network outages. Intelligent Operations & Maintenance: The system is designed with intelligence at its core. Optical Line Terminals (OLTs) offer centralised management, making the configuration and maintenance of Optical Network Units (ONUs) efficient. The plug-and-play ONUs allow for rapid deployment and troubleshooting, ensuring that hotel services remain online without disruption. Driving the Future of Smart Hotels Liu Yue, Vice President of Enterprise Optical Domain at Huawei, highlighted the importance of the FTTO solution in the hospitality industry: “The FTTO all-optical network solution for smart hotels is green, simplified, and incredibly versatile. It addresses the needs of modern hotels-delivering full Wi-Fi coverage, supporting IoT, and offering intelligent management. Our technology is already being implemented in hotels worldwide, and we look forward to partnering with industry leaders to further accelerate the intelligent transformation of hotels.” With the rising complexity of hotel operations and guest expectations, Huawei’s FTTO all-optical network solution offers hoteliers an innovative and robust way to stay ahead of the competition. The white paper aims to guide the industry toward more sustainable, high-performing networks that will redefine the guest experience for years to come.

RoomRaccoon, a leading hotel management system for independent hotels, has unveiled a new partnership with Pxier, a versatile software solution designed to meet the growing needs of hotels managing events, sales, catering, and spa services. This two-way integration, now available through the RoomRaccoon Marketplace, promises to bring a comprehensive and cost-effective solution to independent hoteliers around the world. With this integration, independent hotels can manage their operations more efficiently, from room reservations to complex event logistics, while improving guest services. The seamless connection between RoomRaccoon’s Property Management System (PMS) and Pxier’s advanced platform eliminates the need for manual data transfers, making day-to-day management much easier. Steven Reffin, Global Partnership Manager at RoomRaccoon, highlighted the significance of the partnership: “We’re thrilled to bring this integration to our users. By combining the strengths of RoomRaccoon and Pxier, independent hoteliers can now manage everything from rooms to spa services and events with one system. This real-time data flow ensures a smoother operation across the board, allowing hotels to focus more on delivering exceptional guest experiences.” Jay Menon, Chief Technology Officer at Pxier, echoed this sentiment, adding, “Our collaboration with RoomRaccoon gives hoteliers the tools they need to synchronise all aspects of their property management effortlessly. This integration streamlines operations, helping hoteliers manage everything from events to spa services while delivering personalised, memorable experiences for their guests.” The integration is powered by three key API connections that enhance the efficiency and service capabilities of hoteliers: Reservation Feed: Hoteliers can access guest and reservation data in real time, boosting their ability to improve communication, loyalty programs, and customer relationship management (CRM) efforts. Point of Sale: Billing processes are simplified by linking spa, event, and point-of-sale charges directly into RoomRaccoon, reducing administrative burdens and enhancing operational efficiency. Channel Manager: Group and event reservations are seamlessly synchronised with RoomRaccoon’s rates and availability, ensuring optimised occupancy and smooth reservation management. Available to hotels and accommodation providers worldwide, this partnership positions RoomRaccoon and Pxier as a powerful duo, offering independent hoteliers a complete solution to streamline operations, maximise profitability, and elevate guest satisfaction. As the hospitality industry continues to evolve, partnerships like this are empowering hotels to operate smarter, not harder.

In a significant move for the hospitality tech sector, SHR, a leader in hotel technology solutions, has announced a strategic partnership with Host Hotel Systems. The collaboration aims to offer an all-in-one technology package to hotels in major tourist destinations, including Spain, Latin America, and Portugal, blending their respective strengths to drive growth and innovation in the industry. This partnership represents a game-changer for hoteliers in these regions, as SHR will introduce Host’s Property Management System (PMS) and channel manager, while Host will recommend SHR’s suite of tools, including a Revenue Management System (RMS), Central Reservation System (CRS), Internet Booking Engine (IBE), and digital marketing tools. By combining their expertise, the two companies aim to simplify technology integration for hotels and eliminate the frustrations caused by disconnected systems. The collaboration will make its debut at the Tourism Innovation Summit in Seville from October 23-25, marking the start of what both companies hope will be a major expansion into these tourism hotspots.  Luis Martins, Senior Director of Business Development at SHR, emphasised the importance of the partnership in solving a critical issue in the hospitality industry. “Many hoteliers are overwhelmed by the challenge of selecting technologies that work together seamlessly,” Martins said. “This partnership offers a fully integrated solution that covers everything from property management to guest personalisation and direct bookings. Hoteliers can make the leap to modern systems without the headache of fragmented tech stacks.” João Freitas, Chief of Growth & Marketing at Host, echoed Martins’ enthusiasm, highlighting the potential impact on revenue and guest experience. “It’s an incredibly exciting time for the hospitality industry. The combination of our platform with SHR’s tools provides hoteliers with every digital advantage to drive more direct bookings, boost profitability, and deliver personalised guest experiences. Together, we’re giving operators the confidence to embrace the future of hotel technology.” One of the standout features of this partnership is the ability to centralise operations, making hotel management more efficient and effective. With SHR and Host systems working in harmony, hoteliers will benefit from streamlined onboarding, customer support, and account management. Guest profiles will be enhanced, drawing on data from both platforms to provide a more personalised and memorable stay for travellers. The integration of these platforms will also help revenue managers optimise their pricing strategies and better forecast demand. By leveraging historical data from Host’s PMS and segmentation insights from SHR’s CRM, hotels can refine their inventory management and improve revenue planning. For many in the industry, the promise of a seamless tech solution is a welcome development. “Hoteliers no longer have to spend endless hours researching different technologies to find solutions that fit,” said Martins. “Our partnership with Host offers a turnkey solution that addresses every pain point in hotel management, from guest journeys to booking optimisation.” As the hospitality industry continues to evolve, SHR and Host’s partnership sets the stage for a new era of innovation, making it easier for hotels to modernise and thrive in an increasingly competitive market.

Hilton, a global leader in hospitality, has announced a groundbreaking partnership with Be My Eyes, aiming to make hotel stays more accessible and welcoming for guests who are blind or have low vision. This industry-first collaboration integrates AI-powered assistance and live support from Hilton’s dedicated customer care team, ensuring that guests across the U.S. and Canada can enjoy a seamless and inclusive experience. Be My Eyes is a popular mobile app that connects visually impaired users with sighted volunteers through live video and AI. Now, through this partnership, users can access personalised help from specially trained Hilton Reservations and Customer Care agents. Whether guests need assistance adjusting an in-room thermostat, identifying window coverings, or navigating hotel spaces such as gyms or restaurants, Hilton’s support team is ready to guide them. “This partnership is about more than just technology-it’s about creating a truly welcoming environment for every guest,” said Mike Gathright, Senior Vice President of Customer Excellence and Innovation at Hilton. “We believe that no matter their ability, every guest deserves an exceptional stay, and we’re proud to work with Be My Eyes to make this a reality.” Hilton’s support extends across a range of its brands, including Waldorf Astoria, Conrad, DoubleTree, and Hampton by Hilton, offering both leisure and business travellers customised assistance. Through the Be My Eyes app, users can connect directly to Hilton’s team for real-time help navigating hotel amenities and in-room features. This partnership builds on Hilton’s previous work with Be My Eyes in 2023, when the hotel chain helped train the app’s “Be My AI” feature-an advanced OpenAI GPT- 4 language model that recognises objects in hotel rooms. Additionally, Hilton has developed a specialised team of agents trained to assist guests who are blind or have low vision. Mike Buckley, CEO of Be My Eyes, praised Hilton for leading the charge in accessibility. “Our mission is to break down barriers, and Hilton’s commitment to inclusivity is a significant step toward that goal,” he said. “We’re thrilled to provide our platform to help Hilton offer the best possible service to guests who are blind or have low vision.” The partnership complements Hilton’s digital self-service tools, such as digital check-in, room selection, and mobile key access, allowing guests to customise their stay based on their unique needs. While this new initiative will benefit thousands of travellers, Hilton remains dedicated to continuously improving accessibility for all its guests.

The Inverness Denver, a Hilton Golf & Spa Resort managed by Crescent Hotels & Resorts and owned by Silverwest Hotels, has taken a significant step in optimising its operations by selecting ROH, the hospitality industry’s first payments and revenue management platform. This decision follows the platform’s successful implementation at Silverwest’s Le Méridien St. Louis Clayton, where it significantly improved efficiency and collaboration. ROH’s platform is designed to streamline sales operations, enhance cross-department communication, and simplify payment processes. At The Inverness Denver, it will enable smoother collaboration between sales and finance teams, reduce ageing accounts receivable (AR), and deliver a seamless mobile experience for client contracts and invoicing. With real-time updates and automated payment tracking, the resort will no longer need to dedicate time to manual reconciliation, allowing teams to focus on delivering exceptional service and boosting profitability. Jess Conroy, CEO and Founder of ROH, emphasised the importance of this transformation: “As hotels shift focus toward profitability, managing revenue streams efficiently has never been more crucial. Traditional processes are often time-consuming and costly, impacting the entire operation. Silverwest Hotels recognised the opportunity to improve their payment systems and saw immediate benefits at Le Méridien St. Louis Clayton. We’re thrilled to see them expand ROH to The Inverness Denver, driving greater efficiency and profitability.” The Inverness Denver, located in the Denver Tech Center, offers luxury amenities including an 18-hole championship golf course, a full-service spa, and over 60,000 square feet of event space. With more than 300 rooms, the resort is a prime destination for both business meetings and social events. By adopting ROH, The Inverness Denver is positioning itself for further success in providing exceptional guest experiences while optimising its financial operations.  

RateGain Travel Technologies Limited, a leading provider of AI-powered SaaS solutions for the travel and hospitality industry, has announced a strategic technology integration with TCA Software Solutions, a prominent provider of Property Management Systems (PMS). This collaboration combines TCA’s flagship PMS, Inssit, with RateGain’s advanced Channel Manager, bringing a new level of efficiency and revenue optimisation to hotels across Latin America. The integration allows hotels using Inssit PMS to seamlessly connect with over 400 online booking channels, including major online travel agencies (OTAs), metasearch engines, and their own websites, via RateGain’s cutting-edge channel manager. This centralised platform enables hoteliers to simplify operations, automate tasks, and increase revenue while reaching new global markets. Inssit PMS is known for its ability to streamline hotel operations and enhance the guest experience. With the addition of RateGain’s channel management solution, hotels can now manage their rates, inventory, and bookings more efficiently and with minimal effort. The user-friendly, AI-driven system is designed to generate more revenue with less manual input, allowing hotels to focus on providing top-notch service while expanding their reach. Carlos Flores of TCA Software Solutions highlighted the impact of the partnership: “This integration marks a significant step forward in our mission to provide hoteliers with innovative and reliable technology solutions. By bringing together Inssit PMS and RateGain’s Channel Manager, we are empowering our hotels to take full control of their distribution strategy and improve overall business performance.” Yogeesh Chandra, Chief Strategy Officer at RateGain, shared his excitement about the collaboration: “We are thrilled to partner with TCA Software Solutions. This integration underscores our commitment to providing unified, forward-looking technology solutions for hotels in Latin America. Together, we aim to help hotels attract travellers from around the world and grow their businesses by leveraging advanced, AI-powered solutions.” With this strategic partnership, RateGain and TCA Software Solutions are set to revolutionise hotel operations across Latin America, ensuring hoteliers have the tools needed to thrive in an increasingly competitive market.

Stone Hotels Dhiffushi, an authentic Maldivian island retreat, has joined forces with IDS Next, a global leader in hospitality technology, to implement a full-stack, cloud-native ERP solution designed to enhance operational efficiency and elevate guest experiences. The partnership, facilitated by Terabytes Pvt Ltd., IDS Next’s regional partner in the Maldives, also includes Stone Beach Club, as both properties adopt the state-of-the-art system. Located just 30 minutes from Velana International Airport, Stone Hotels Dhiffushi offers guests a stunning beachside escape with contemporary elegance and authentic Maldivian charm. As local island tourism in the Maldives grows, Stone Hotels aims to position itself as a premium destination, and IDS Next’s advanced technology will play a key role in achieving that goal. IDS Next’s cloud-based ERP system, hosted on Microsoft Azure, is tailored specifically for modern hospitality needs. The FX full-stack solution centralises hotel operations, covering everything from guest check-ins and housekeeping to point-of-sale systems. Its mobile-first design allows hotel staff to respond to guest requests in real-time, providing seamless service that enhances the overall guest experience. Muaz Mohamed, Chief Technology Officer at Stone Hotels, emphasised the importance of this technological upgrade. “Technology is the backbone of our operations,” he said. “When choosing a platform, we saw it as a long-term investment, and we needed a partner who could grow with us. IDS Next offers the flexibility and innovation we require to match the pace of technological development in the industry.” Binu Mathews, CEO of IDS Next, expressed pride in the collaboration. “We’re thrilled to partner with Stone Hotels, Dhiffushi, to support their mission of delivering service excellence,” Mathews said. “With our experience in the Maldivian market, we aim to help hospitality businesses like Stone Hotels achieve even greater success.” As Stone Hotels Dhiffushi embarks on this new chapter, the implementation of IDS Next’s ERP solution is set to streamline operations, improve service standards, and provide guests with the ultimate modern island holiday experience, reflecting the rising expectations of today’s travellers.  

Canary Riverside Plaza Hotel, a luxurious five-star property nestled in the heart of London’s Canary Wharf, has launched its brand-new website in collaboration with Blastness, a leading hotel technology provider. The newly designed website offers an elegant and user-friendly experience that reflects the hotel’s refined ambiance, allowing visitors to explore its offerings with ease. Situated along the Thames with stunning riverside views, Canary Riverside Plaza Hotel is known for its sophisticated charm and prime location, offering seamless access to London’s bustling business and leisure districts. The revamped website highlights these features with engaging content, bringing the hotel’s unique appeal to life. Blastness, a company with over 19 years of experience in the hospitality industry, played a pivotal role in the website’s transformation. Known for helping hotels boost direct bookings and maximise revenue, Blastness has become Italy’s top provider for luxury hotels. Their expertise spans booking engines, channel management, business intelligence, and revenue management tools, as well as website design and digital marketing. The collaboration between Canary Riverside Plaza and Blastness marks an exciting new chapter for the hotel, ensuring that guests can now enjoy an enhanced online experience that mirrors the luxury and sophistication of the hotel itself.

In a forward-thinking partnership, Four Seasons Hotels and Resorts has teamed up with Lucid Group, Inc., the maker of cutting-edge electric vehicles, to offer guests a sustainable and luxurious travel experience. This collaboration blends the world-class service of Four Seasons with Lucid’s advanced electric vehicles, reflecting both companies’ commitment to environmental responsibility and their guests’ desire for unique, eco-friendly experiences. As part of this initiative, guests at select Four Seasons properties will have access to several exclusive offerings. These include the opportunity to reserve a Lucid vehicle for complimentary driving experiences, giving guests the freedom to explore nearby attractions at their leisure. Concierge teams will even provide curated route maps, guiding guests to the best sights and experiences in the area.  For those preferring to relax in the passenger seat, Four Seasons will also offer chauffeured Lucid house cars, ensuring guests can travel in style and comfort. Additionally, Lucid is supplying electric vehicle charging stations at participating properties, compatible with all electric vehicle types, making it easier for both hotel guests and local EV owners to charge their vehicles. Marc Speichert, Executive Vice President and Chief Commercial Officer at Four Seasons, expressed excitement about the partnership. “At Four Seasons, we are always seeking ways to offer our guests the very best in service and innovation. Partnering with Lucid allows us to bring a sustainable luxury experience that complements our guests’ desire for flexibility and adventure.” Lucid CEO Peter Rawlinson highlighted the alignment between the two brands. “The Lucid Air is designed with elegance, precision, and unmatched driving performance. Through this partnership, guests at Four Seasons will now have the opportunity to enjoy an elevated travel experience, with the world’s most advanced electric vehicle at their disposal.” The partnership will first launch this fall at Four Seasons properties in the U.S., with plans to expand across North America, Europe, and the Middle East in the coming months. By blending luxury and sustainability, Four Seasons and Lucid are setting a new standard for eco-conscious travel.  

In a significant stride toward modernising operations, Chatrium Hospitality has selected the Shiji Enterprise Platform to power its Property Management System (PMS). This decision marks a key milestone in the group’s ongoing digital transformation, aimed at enhancing scalability and improving guest experiences across its properties in Thailand, Myanmar, and Japan. Chatrium Hospitality, known for its 5-star service and attention to detail, manages 11 properties under its Chatrium and Maitria brands, boasting over 3,100 rooms. The award-winning Chatrium Hotel Riverside Bangkok, situated along the Chao Phraya River, is the first property to go live with Shiji’s PMS, Infrasys Point of Sale, and Digital Dine solutions. By transitioning from a legacy system to Shiji’s cloud-based enterprise platform, Chatrium is positioning itself for a new era of innovation and guest-centric service. The partnership between Chatrium and Shiji is not new. Chatrium has relied on Shiji ReviewPro for guest satisfaction management for nearly a decade. This expanded collaboration represents the brand’s continued commitment to delivering personalised and memorable experiences for its guests. Nikkie Singh, Senior Vice President for APAC & Middle East at Shiji Group, highlighted the significance of this development. “We are thrilled to deepen our partnership with Chatrium Hospitality by implementing our enterprise-level PMS solution. This will not only support their growth but also streamline operations, ensuring their luxury hotels continue to offer exceptional guest experiences.” Shiji’s PMS is widely regarded in the industry for its advanced features, including seamless integration, enhanced data security, and operational efficiency. One of the most anticipated features for Chatrium is the Single Guest Profile, which will provide deeper insights into guest preferences and behaviours. This will allow the hotel group to offer even more personalised and tailored services. Rene Balmer, Group General Manager at Chatrium Hospitality, expressed his enthusiasm for the new system. “At Chatrium, we are committed to embracing technologies that streamline operations while maintaining the personalised services that our guests love. The new Shiji PMS will help us better understand our guests and deliver exceptional, tailored experiences that create memorable moments.” As the transformation begins at Chatrium Hotel Riverside Bangkok, the group plans to roll out Shiji’s advanced cloud solutions across its other properties, ensuring continued growth and outstanding guest satisfaction in the years to come.

Verdi Hotels has unveiled its latest innovation in hospitality technology with the introduction of Vesper, an automated bot designed to optimise back-office operations. The new addition is set to streamline time-consuming tasks such as managing booking-related emails, setting up payment methods, and verifying booking details.  By automating these essential yet routine processes, Vesper allows Verdi Hotels’ staff to focus their attention on delivering top-tier service to guests. This technological upgrade ensures greater efficiency behind the scenes while maintaining the hotel’s commitment to personalised, exceptional guest experiences. With Vesper working hard behind the scenes, Verdi Hotels is setting a new standard for operational efficiency, allowing staff to focus on elevating the guest experience.

In a significant move for both the hospitality and travel industries, LOTTE HOTELS & RESORTS has selected Sabre Hospitality’s SynXis Central Reservation System (CRS) as its primary reservation platform. This partnership marks a key step forward for the South Korean hotel group, known for its expansive luxury and business properties worldwide.  The transition to Sabre’s SynXis CRS aims to streamline LOTTE’s reservation processes, elevate retailing capabilities, and support its ambitious growth goals. By integrating this technology, LOTTE HOTELS & RESORTS expects to improve operational efficiency while offering more personalised and seamless experiences for its guests. Jaehwan Kim, Chief DX Officer of LOTTE HOTELS & RESORTS, emphasised the importance of the move, saying, “We’re laser-focused on enhancing the end-to-end experience for our guests, which is why we chose to deepen our alliance with Sabre Hospitality. This enhanced collaboration marks an exciting new chapter for us as we continue to expand our footprint and deliver exceptional luxury experiences across the globe.” The SynXis CRS platform will enable LOTTE to offer a more seamless booking experience across its properties, which include 35 hotels in seven countries. Sabre’s advanced hospitality solutions, such as SynXis Retailing and SynXis Booking Engine, will play a pivotal role in LOTTE’s growth strategy by optimising direct bookings and enhancing visibility across multiple platforms. Sabre Hospitality’s Senior Vice President, Frank Trampert, echoed this sentiment, saying, “This new agreement is a testament to our advanced technology, strong relationship, and deep market expertise. We’re delighted to expand our alliance with LOTTE HOTELS & RESORTS, helping them reach new markets and enhance their guests’ experiences.” LOTTE’s diverse portfolio includes SIGNIEL, its premium landmark brand; L7 HOTELS by LOTTE, a lifestyle offering; and LOTTE City Hotels, designed for business travellers. This collaboration with Sabre is expected to provide LOTTE with the tools needed to meet the evolving needs of their guests, from family vacations to business stays and everything in between.  As LOTTE continues its international expansion, this partnership will help the brand strengthen its global presence while maintaining the exceptional service it is known for.

Everguest has introduced its latest AI-based software solution, SurvAI by Everguest Intelligence, designed to transform how hotels and restaurants handle guest feedback. This innovative tool allows hospitality professionals to collect and analyse real-time feedback, responding instantly to guest comments and addressing concerns faster than ever before. With the rise of digital interaction, guests are increasingly expecting to share their thoughts immediately and receive swift responses. According to Everguest experts, the manual processing of feedback can be overwhelming, particularly for larger teams or during peak times. Meeting these growing demands requires not just manpower but the right technology. Enter SurvAI, a game-changer for the industry. “We designed a tool that can analyse, evaluate, and transform real-time feedback into actionable plans,” says Miklós Belán, founder and CEO of Everguest. “This enables hotels and restaurants to respond to guest comments instantly, providing more personalised attention, even for specific needs and requests.” Available either as a stand-alone product or integrated within the AI-driven Everguest Intelligence software suite, SurvAI offers several key benefits for hospitality professionals: Real-time feedback: Guests can share their experiences while still at the hotel or restaurant, giving managers the ability to evaluate and act on feedback immediately. AI-based analysis: The software’s built-in AI scans written feedback, transforming it into professional action plans aimed at improving service. User-friendly interface: Its simple, intuitive design allows for quick questionnaire creation and reuse. Effective data organisation: SurvAI turns written comments into structured data, delivering clear insights that help managers act swiftly. Proactive solutions: AI-powered summaries and professional recommendations ensure hotels and restaurants can boost guest satisfaction in real time. SurvAI empowers hospitality professionals to respond quickly and meaningfully to guest feedback, setting a new standard for guest satisfaction.

In celebration of the Global Hotel Alliance’s (GHA) 20th anniversary, Kempinski Hotels and KEMPINSKI DISCOVERY, part of the GHA DISCOVERY loyalty program, have launched a special global campaign called ‘Twice the Rewards.’ This exciting initiative spans the entire GHA portfolio, which includes over 40 brands and more than 800 hotels in 100 countries, offering members an enhanced loyalty experience with double the benefits until November 30, 2024. For loyal KEMPINSKI DISCOVERY members, the new campaign merges two previous fan-favourite promotions-Double DISCOVERY Dollars and Double Tier Nights-allowing members to earn twice the rewards for the first time ever. During the promotional period, for every eligible stay at Kempinski properties or any hotel across the GHA DISCOVERY network, members can earn double DISCOVERY Dollars. Each night will also count as double tier nights, helping members ascend to higher tiers in the program more quickly and unlocking greater benefits. “This is our way of showing gratitude to our loyal members while making their travel experiences even more rewarding,” said Amanda Elder, Chief Commercial Officer of Kempinski Hotels. “Whether you’re unwinding at the iconic Kempinski Cancun, embracing the alpine elegance of Kempinski Palace Engelberg, or enjoying the timeless charm of Capitol Kempinski Hotel Singapore, there’s never been a better time to make the most of your stays.” Members can use their extra DISCOVERY Dollars on future stays or indulge in a wide range of unique experiences, from luxurious spa treatments to culinary delights at Kempinski hotels globally. The Twice the Rewards campaign runs through November 30, 2024, giving members plenty of time to take advantage of this limited-time offer and enhance their journeys with unforgettable moments.  

Canary Technologies, the hospitality industry’s top-rated guest experience software provider, has introduced a new feature, the Digital Compendium, as part of its award-winning Guest Management Platform. This innovative tool is designed to increase hotel revenue and simplify operations, while providing an eco-friendly alternative to traditional paper compendiums. The Digital Compendium delivers hotel information and amenities directly to guests through a web-based platform, with no need for app downloads. This digital hub offers guests access to up-to-date details on hotel features, services, and local attractions, all in real time. By replacing paper versions, hotels can avoid costly and time-consuming reprints, ensuring that guests always have the most current information at their fingertips. Fully integrated with Canary’s existing tools-including Mobile Check-In, Guest Messaging, Dynamic Upsells, and Smart Check-Out-the Digital Compendium transforms the way guests interact with hotel services. It allows hotels to deliver a more personalised, efficient digital experience, meeting the modern traveller’s expectations for convenience and connectivity. “Today’s guests expect a modern hotel experience, so it’s vital to provide tech-enabled touchpoints whenever possible,” said Aman Shahi, Vice President of Product at Canary Technologies. “Our Digital Compendium not only reduces the overhead of maintaining paper compendiums, but it also elevates the guest experience. It’s just one of the many ways that Canary’s Guest Journey platform helps hotels delight guests at every step, while simultaneously streamlining operations.” Hoteliers can easily customise the Digital Compendium, adding photos, menus, and other content to create a fully-branded experience in just minutes. Additionally, it acts as a one-stop shop for guests, answering frequently asked questions and allowing them to purchase amenities and upsells directly from their devices, enhancing both convenience and hotel revenue. This latest innovation from Canary Technologies underscores its commitment to helping hotels stay ahead in an increasingly digital world while ensuring guests enjoy a seamless, memorable stay.

Revinate, a leading direct booking platform transforming the hospitality industry, has announced a strategic integration with ResDiary, a popular online reservation system used by over 10,000 hospitality operators, including restaurants, bars, clubs, and hotels. This partnership aims to give hoteliers a more complete understanding of guest behaviour by seamlessly combining hotel stay data with dining reservation information. The integration allows hoteliers to access a 360-degree view of their guests, bringing together room bookings and restaurant reservations into a unified Rich Guest Profile. This enables hotels to deliver more personalised experiences, from check-in to dining, by understanding guest preferences and habits across their entire stay. ResDiary’s system helps hospitality venues attract more diners by offering easy-to-use booking tools across various channels, while also reducing no-shows. The integration with Revinate takes this a step further, allowing hoteliers to match and merge guest profiles from both hotel and dining experiences. This holistic view empowers hotels to create more tailored and memorable guest experiences. Dan Hang, President and COO of Revinate, emphasised the significance of this integration: “Restaurant data is no longer separate from guest profile data-we’re eliminating the silos that have long hindered hoteliers. This integration with ResDiary offers tremendous value by connecting dining reservations to the broader guest journey. Hoteliers can now better understand their guests and craft more targeted campaigns.” The collaboration underscores Revinate’s commitment to driving direct bookings and optimising guest interactions by leveraging data collected at every touchpoint, including restaurants, spas, and other property amenities. The integration also highlights Revinate’s Advanced Profile Synthesis technology, which automatically merges room and dining guest profiles, making valuable data immediately actionable for future marketing efforts. Colin Winning, Director of ResDiary, shared his excitement about the partnership: “ResDiary has always been about giving operators the tools to manage table reservations and create enjoyable dining experiences. With this integration, we’re looking forward to helping our customers connect dining data with the broader guest information hotels are collecting, opening up new opportunities for deeper insights and more personalised service.” This new collaboration between Revinate and ResDiary marks a significant step toward helping hoteliers create more cohesive, personalised guest experiences by bridging the gap between hotel stays and on-property dining.

SalesAndCatering.com and Cloudbeds have unveiled a two-way integration designed to revolutionise hotel group sales and event management for hotels, resorts, and conference centres. By merging Cloudbeds’ innovative property management system (PMS) with STS Cloud’s powerful event management and sales platform, this integration aims to help hoteliers prevent overbookings, optimise room and event inventory, and deliver personalised services that win more deals. This new solution allows hotel staff to manage every detail of group and event bookings-from room blocks to event contracts-while seamlessly syncing all data with Cloudbeds in real time. Sales managers can effortlessly create and manage contracts, banquet event orders (BEOs), and special requests on any device, enhancing both guest satisfaction and hotel operational efficiency. By automating time-consuming tasks like room block management and rate tracking, hotels can boost productivity, maximise group revenue, and deliver exceptional guest experiences. Ryan Hamilton, Co-founder of STS Cloud, highlighted the importance of this collaboration, stating, “Efficiency is key to maximising hotel group sales and revenue. We built STS Cloud to streamline the sales process from pipeline management to event orders and digital contracts. With this integration, sales teams can check room availability and sync room blocks directly into the PMS, saving time and boosting productivity. This partnership with Cloudbeds ensures hotels can focus on closing deals and enhancing overall operations.” Key features of the STS Cloud and Cloudbeds integration include: Seamless Integration: Room block and rate information flows effortlessly between STS Cloud and Cloudbeds’ PMS, ensuring accuracy and efficiency in managing group bookings. Efficient Event Management: Event planners and sales teams can manage contracts, BEOs, and special requests from mobile devices, providing personalised service for every event. Revenue Optimisation: The platform offers tools to upsell services such as catering and banquet services, enabling hotels to increase revenue from group bookings. Flexible Deployment: STS Cloud offers both SaaS and on-premise options, making it a versatile solution for hotels of all sizes. Richard Castle, Co-founder of Cloudbeds, expressed his excitement about the partnership, stating, “Our collaboration with STS Cloud creates a powerful solution for hotels. We share a commitment to user-friendly design, advanced functionality, and exceptional customer support, which leads to happier, more efficient hotel staff. This two-way integration optimises group sales and event management, and we’re excited to grow this partnership to deliver even more value to our customers.” This partnership marks a significant step forward in helping hotels streamline group sales and event management, providing the tools needed to enhance both revenue and guest satisfaction.

Otamiser, the company behind the world’s first OTA (online travel agency) ranking management platform, has announced its entry into the short-term rental market with the launch of AutoRank, a groundbreaking tool aimed at boosting visibility for property managers on platforms like Airbnb. With the rise of Airbnb and the increasingly competitive landscape, property managers often struggle to secure bookings if their listings don’t appear high in search results. AutoRank aims to solve this problem by ensuring that listings remain relevant, competitive, and highly visible-all without the need for manual effort. Using advanced AI technology, AutoRank analyses Airbnb search trends and guest behaviour to refresh property listings every 48 hours, ensuring the most up-to-date, keyword-optimised content. This includes dynamic, SEO-friendly descriptions that highlight each property’s unique features, amenities, and nearby attractions based on current search trends. The system also adapts to seasonal changes, local events, and shifting traveller preferences, keeping listings aligned with what guests are looking for at any given moment. Bart-Jan Leyts, Founder and CEO of Otamiser, explained the significance of AutoRank: “In a marketplace as competitive as Airbnb, where visibility directly dictates success, staying ahead of the positioning game is absolutely crucial. What makes AutoRank so groundbreaking is its ability to adapt in real-time to Airbnb’s constantly evolving algorithms and guest preferences. It’s like having an expert marketer working behind the scenes 24/7.” AutoRank not only helps listings appear at the top of search results during peak booking windows but also allows property managers to increase their average daily rates (ADRs) without losing visibility. By combining ranking and revenue management, Otamiser aims to help property owners maximise their bookings and profits. Initial tests have shown that AutoRank can also improve guest satisfaction, with the enhanced content helping to meet guest expectations more effectively. Through AutoRank’s intuitive dashboard, property managers gain access to critical insights into guest preferences, allowing them to refine their offerings and stay ahead of market trends. This data-driven approach empowers hosts to make informed decisions that drive sustained growth and success in a highly competitive market. Thomas Feldhusen, Product Manager at Otamiser, praised the innovative solution, stating: “AutoRank isn’t just a clever tool, it’s a complete rethink of how property managers can thrive in a competitive marketplace like Airbnb. It’s rare to see a product that balances advanced AI with practical, real-world application, and I’ve been blown away by the results we’re already seeing.” With AutoRank, Otamiser is bringing a new level of visibility management to the short-term rental industry, offering hosts a powerful solution to turn rankings into bookings and higher revenues.

Kalibri Labs has unveiled its latest innovation, OTB Signals, a cutting-edge tool designed to transform how hoteliers analyse on-the-books (OTB) data. This groundbreaking solution provides hotel professionals with real-time insights and advanced analytics, empowering them to stay ahead in an increasingly competitive market. With OTB Signals, Kalibri Labs has introduced a new standard in data analysis that enables users to track their performance with unparalleled precision. By allowing hotels to compare current performance with historical data and industry benchmarks, this tool promises to enhance strategic decision-making. “OTB Signals revolutionises how hoteliers analyse OTB data, enabling them to compare their progress against historical trends and competitors with ease,” said Kristen Clark, Chief Operating Officer at Kalibri Labs. Key Features of OTB Signals Include: Comparative Analysis: Effortlessly compare current performance with past data and peer benchmarks. Enhanced Visualisation: Intuitive dashboards make data interpretation seamless, improving the user experience. Deeper Insights: Broader data sets allow hoteliers to dive deeper into their metrics, making strategic adjustments as needed. Real-Time Insights for Swift Decision-Making One standout feature of OTB Signals is its ‘Even, Ahead, or Behind’ signals, which allow hotel teams to quickly assess their performance relative to the market or submarket. Graham Harrell, Director of Product at Kalibri Labs, noted that these insights offer real-time, actionable intelligence. “Our interactive tooltips and submarket comparisons give users a detailed analysis of daily metrics, allowing them to quickly gauge their market position,” said Harrell. “This is a game-changer for the industry, as it redefines how OTB data is used to shape commercial strategies.” Laura Brouk, Chief Revenue Officer at White Lodging, shared her experience with the tool: “I love how OTB Signals allows us to quickly assess our pace against the market and adjust strategy in real-time. The visuals make it easier for the entire revenue team to have productive discussions and take swift action. It’s a fantastic addition to our toolkit.” With its ability to present complex data in a user-friendly format, OTB Signals promises to be an indispensable resource for both revenue teams and hotel managers looking to optimise their performance and stay competitive in a dynamic market.  

The Hotels Network (THN), a global leader in direct growth solutions, has launched Loyalty Lite, a new tool designed to simplify guest loyalty while boosting direct bookings for hotels worldwide. With over 20,000 hotels already using THN’s platform, this latest innovation aims to offer exclusive rewards and member rates to logged-in visitors-without the high costs or complexity of traditional loyalty programs. Loyalty Lite provides hoteliers with a straightforward way to enhance guest loyalty and personalise the booking experience. By integrating with a hotel’s CRM, or working independently, the tool allows hotels of all sizes to offer competitive pricing and member-only perks. This gives smaller properties a chance to compete with larger chains that usually have more robust loyalty programs.  Juanjo Rodriguez, Founder and CEO of The Hotels Network, emphasised the significance of this solution for hoteliers. “Loyalty Lite levels the playing field for hoteliers who want to build guest loyalty and offer personalised experiences without the headache of managing a traditional loyalty program. We’re empowering hotel brands to reward their guests in a simple, cost-effective way.” Studies have shown that loyalty program members are around 20% more profitable for hotels, largely due to their predictable behaviour and lower marketing costs. Loyalty Lite taps into this trend, providing hotels with an easy-to-use system that increases engagement while driving direct bookings.  With features like seamless guest logins, exclusive member rates, and personalised website content, Loyalty Lite ensures that guests can access their benefits with just a few clicks. This simplicity helps hoteliers provide a better booking experience and gain a competitive edge, all while staying compliant with OTA agreements. For guests, the experience is equally rewarding. Logging in becomes effortless, unlocking exclusive perks, better pricing, and a more personalised online journey. For hoteliers, Loyalty Lite offers a cost-effective way to foster guest loyalty without the need for a complex, resource-heavy program.  In a competitive landscape where personalisation and guest loyalty are more critical than ever, Loyalty Lite offers a streamlined solution that benefits both hotels and their guests.

Mews, a leading innovator in hospitality technology, has launched the Mews Terminal S2, a device designed to revolutionise operations across food and beverage (F&B) and front desk services. The Mews Terminal S2 combines the functionality of an electronic point-of-sale (ePOS) system with the power of a payment terminal, enhancing both staff efficiency and guest experience.  This latest addition to Mews’ suite of products integrates seamlessly with Mews POS and Mews Payments, allowing hotel teams to handle orders and payments from a single device-whether at the front desk or poolside. Staff can now easily process secure payments and room charges without moving back and forth between fixed terminals, streamlining operations and minimising order errors.  Suvi Ristiluoma, Head of Restaurant Operations at Arctic SnowHotel in Lapland, Finland, shared her team’s experience as early adopters of the Mews Terminal S2. “The average time for orders and payments dropped from five minutes to just one. It’s simple to use, and our staff love how much quicker and smoother everything runs without sacrificing guest interaction.” The Mews Terminal S2 is designed to be versatile and portable, making it a game-changer for busy hotel environments. With its rechargeable, long-life battery, the wireless handheld device can be easily moved to high-traffic areas during peak times, such as check-out at the front desk or during busy restaurant hours.  For guests, the Terminal S2 offers the convenience of split bills, mobile payments, and the ability to charge directly to their room. It also includes an embedded tipping option, making it easier for guests to show their appreciation for excellent service-keeping both guests and staff happy. According to Matt Welle, CEO of Mews, the success of the Terminal S2 lies in its simplicity. “Great hospitality is often about making things easy. The Mews Terminal S2 allows staff to handle all administrative tasks with just one device. This means faster service for guests, fewer mistakes, and more efficient hotel operations.” The Mews Terminal S2’s flexibility and scalability make it ideal for properties of all sizes, whether independent hotels or large groups with F&B facilities.  

Shiji Group, a global leader in hospitality technology, has officially opened its new office in Saudi Arabia, marking a significant step in its strategic expansion across the Middle East. This move is part of Shiji’s commitment to enhancing customer service and supporting the rapidly growing hospitality industry in the Kingdom. With Saudi Arabia on the path to becoming a major tourism hub, driven by its Vision 2030 initiative, Shiji’s presence in the region will help meet the increasing demand for advanced technology solutions in the hospitality sector. The new office will enable the company to offer localised services and cutting-edge technology, including its Infrasys Cloud POS, Shiji Enterprise Platform (PMS), Shiji Payment Solutions, and ReviewPro. These tools will support hotels and F&B outlets across the Kingdom, improving operational efficiency and guest experiences. Kevin King, Chief Operating Officer of Shiji Group, expressed the company’s excitement about this expansion. “As Saudi Arabia continues its Vision 2030 initiative, the demand for advanced hospitality technology is greater than ever. Our expansion into the Kingdom allows us to deliver world-class service, ensuring that our clients have the right tools and support to thrive in a rapidly changing market. We are excited to contribute to the development of the hospitality landscape in Saudi Arabia and the Middle East.” Shiji’s new office will be staffed by a team of local experts with deep knowledge of the regional market. Their focus will be on delivering personalised customer service and building long-term relationships with clients. By aligning its technology with the specific needs of the region, Shiji aims to help businesses enhance guest experiences and optimise their operations for sustainable growth. This expansion is part of Shiji’s broader global strategy, which includes establishing local offices to better serve clients in key markets around the world. With offices now in 23 countries, including major hubs in the Americas, Europe, and Asia-Pacific, Shiji continues to demonstrate its dedication to providing localised, tailored technology solutions. Kevin King added, “By establishing a presence in Saudi Arabia, we are reinforcing our commitment to providing tailored solutions that align with the region’s unique market dynamics. Our products and services are designed to enhance guest experiences and optimise operations, helping businesses achieve success.” Shiji’s expansion into Saudi Arabia marks a milestone in the company’s journey to support the Middle East’s booming hospitality industry, further cementing its role as a trusted global technology partner for the sector.  

In a bid to elevate the dining experience for visitors, Agilysys, a global leader in hospitality software solutions, has announced that its InfoGenesis Point-of-Sale (POS) platform and guest-facing kiosks have been chosen by Famous Foods Street Eats at Resorts World Las Vegas. This innovative collaboration aims to streamline operations across the food hall’s 16 diverse culinary stalls within its impressive 24,000 square-foot space. Famous Foods Street Eats is a unique dining destination that immerses guests in an interactive “street food” atmosphere featuring acclaimed chefs and restaurateurs. Since its grand opening in 2021, visitors have enjoyed the convenience of viewing, ordering, and paying for their meals through interactive kiosks, eliminating long queues and enhancing the overall dining experience. As the Resorts World Food & Beverage team sought to improve efficiency and satisfaction for both diners and restaurateurs, they identified a need for greater flexibility within their POS system. Bart Mahoney, Vice President of Food and Beverage for Resorts World Las Vegas, explained, “With our business growing and guest expectations evolving, we needed a more robust and user-friendly system. Agilysys InfoGenesis stood out as the ideal solution to streamline our processes and improve flexibility.” The decision to transition to the Agilysys platform was driven by the desire for real-time menu updates, dynamic removal of closed venues, and SMS notifications for diners when their orders were ready. “Agilysys offered the perfect blend of innovation, ease of use, and flexibility, allowing us to configure the systems to cater to our unique operational needs,” Mahoney added. The implementation of IG Kiosks allows diners to select menu items, process payments, and print receipts from an intuitive display. This not only alleviates the need for counter service staff but also ensures accurate orders and payments, significantly reducing wait times. The kiosks enable each food stall to update menus and specials in real-time, ensuring a seamless experience for guests. In addition to the InfoGenesis POS platform and 34 IG Kiosks, the Resorts World Food & Beverage team has deployed Agilysys Pay for secure payment processing, Agilysys Analyze for valuable insights into diner behaviour, and Agilysys Kitchen Display System (KDS) to enhance kitchen operations. Ryan Carrier, Area Vice President, Gaming for Agilysys, expressed enthusiasm about the partnership, stating, “It’s exciting when a customer presents us with specific and complex requirements. Famous Foods Street Eats provided us with an opportunity to align our technology with their needs, and we are proud to be part of this celebration of food culture.” With this new partnership, Agilysys and Resorts World Las Vegas are set to redefine the dining experience, ensuring that every visit to Famous Foods Street Eats is not just a meal, but a memorable culinary adventure.

In an exciting development for the hospitality industry, Hyde Bodrum, the first all-inclusive resort under the Ennismore brand, has officially joined the Hub OS family. Nestled in the breathtaking Bodrum Peninsula, this luxurious resort features 212 rooms, suites, and four stunning villas, blending sophisticated architecture with a laid-back, bohemian atmosphere. Surrounded by the crystal-clear waters of the Aegean Sea, Hyde Bodrum is designed exclusively for adults, promising guests a first-class holiday experience infused with a vibrant festival spirit. The resort offers a range of high-quality entertainment options, diverse wellness activities, and world-class dining, making it the ultimate destination for those looking to unwind and indulge in lively fun. To support its operations, Hyde Bodrum will utilise Hub OS, a state-of-the-art platform designed to streamline hotel management and enhance operational performance. Hub OS is recognised for its automation and flexibility, making it an invaluable tool for hotel staff. From managing housekeeping and maintenance to food and beverage services, guest experiences, energy sustainability, and contactless communication, Hub OS covers every aspect of hotel operations, ensuring a seamless experience for both guests and staff. With over 1,500 leading hotels in more than 45 countries already benefiting from the Hub OS platform, the addition of Hyde Bodrum underscores the commitment to excellence in the hospitality industry. The resort aims to leverage Hub OS’s comprehensive solutions to enhance efficiency, elevate guest satisfaction, and simplify day-to-day operations. As Hyde Bodrum prepares to welcome guests to its stunning locale, the partnership with Hub OS promises to deliver an unparalleled resort experience where luxury meets effortless hospitality.

The historic London Elizabeth Hotel, situated beside the serene Hyde Park, has announced the implementation of mycloud Hospitality’s all-in-one cloud-based hotel management solution. This innovative move aims to elevate the hotel’s operations and enhance the guest experience for its visitors. Known for its charming Victorian decor and welcoming ambiance, the London Elizabeth Hotel features 49 well-appointed rooms. Originally constructed in 1850 as three private houses, the hotel offers a range of amenities including complimentary Wi-Fi, a terrace, a private garden, and on-site restaurants serving European and Persian cuisines. Its prime location near Lancaster Gate tube station provides easy access to iconic London attractions such as the Victoria and Albert Museum and the Science Museum, making it a perfect choice for both leisure and business travellers. In a bid to improve service and operational efficiency, the hotel has chosen mycloud Hospitality’s award-winning Property Management Solution (PMS). This comprehensive cloud-based system allows hotel managers to oversee reservations, billing, guest profiles, housekeeping, and daily operations from any location, significantly streamlining processes and enhancing guest satisfaction. With its real-time reporting and analytics capabilities, the mycloud PMS is recognised for its ability to integrate seamlessly with third-party systems and customise guest communication tools, serving hospitality providers in over 40 countries. By adopting mycloud Hospitality’s PMS, the London Elizabeth Hotel stands to gain enhanced data integration and access to guest information from anywhere, eliminating the need for expensive on-site IT infrastructure. This not only reduces operational costs but also allows the hotel to focus on delivering exceptional service to its guests. Mr. Ali Farhani, the hotel’s owner, expressed enthusiasm about the new partnership: “We are always striving to meet the needs of our customers, especially in this ever-changing digital world. The London Elizabeth Hotel has always been known for its English-style ambiance and convenient location, and we are pleased to utilise mycloud PMS to enhance that experience. It is essential for us to efficiently manage our operations, check key reports from anywhere, and avoid costly glitches while providing the best experience to our guests.” Mr. Deepak Chauhan, Vice President at mycloud Hospitality, welcomed the London Elizabeth Hotel to their network: “We are delighted to have the London Elizabeth Hotel on board, which underscores the hotel’s commitment to innovation and excellence. With our comprehensive suite of cloud-based solutions, the hotel will have the tools to deliver exceptional service to their guests and optimise their operations. MyCloud PMS enables them to achieve their business goals while remaining competitive in today’s hospitality market.” Key Benefits of mycloud Hospitality’s PMS for The London Elizabeth Hotel: 1. Scalability and Reliability: Built on cutting-edge cloud infrastructure, the PMS offers unparalleled performance in demanding hospitality environments, ensuring reliable service regardless of property size. 2. Seamless Integration: The PMS supports a network of over 175 interfaces, allowing hotels to connect with various technology providers, including online booking engines and payment gateways, enhancing operational efficiency and guest satisfaction. 3. User-Friendly Experience: With an intuitive interface and automated task management, the PMS simplifies operations and minimises manual efforts, reducing the need for on-site technical support. Through its dedication to customer success and its industry recognition, mycloud Hospitality continues to support hotels worldwide in navigating the ever-evolving hospitality market. The London Elizabeth Hotel’s adoption of this cloud-based solution is a testament to its commitment to providing exceptional guest experiences while optimising operational performance.

Choice Hotels International, one of the world’s largest hotel franchisors, is set to transform the landscape of extended stay accommodations with its new initiative, Lobby in a Box. This innovative modular design package, exclusive to Choice Hotels, enables hotel owners to convert public spaces-such as lobby dining areas-into multi-functional, revenue-generating hubs in as little as 120 days for its Suburban Studios and MainStay Suites brands. Delivered in a ready-to-assemble crate, Lobby in a Box provides a straightforward solution for hotel owners looking to meet the unique needs of long-staying guests. Given that these guests often prefer in-room dining thanks to the fully equipped kitchens available in extended stay properties, Lobby in a Box offers a versatile alternative for transforming traditional lobby dining spaces. It allows hoteliers to create new income opportunities by incorporating a marketplace with on-the-go food and beverage options, essential travel items, and more. Matt McElhare, Vice President and lead for extended stay brands at Choice Hotels, expressed pride in the company’s pioneering role in this segment: “As the demand for extended stay accommodations continues to exceed supply, solutions like Lobby in a Box and Kitchen in a Box help franchisees seize opportunities in a growing market while providing long-staying guests a superior, tailor-made experience. Our goal is to simplify the conversion process and help maximise hotel owners’ return on investment by equipping them with the tools to create spaces that are both functional and profitable.” The introduction of Lobby in a Box builds on the success of Kitchen in a Box, a turnkey solution that allows hotel owners to install fully equipped kitchens in guest rooms in as little as three to four months. With extended stay demand outpacing supply, these modular solutions are meeting an urgent need for fast, efficient hotel conversions, often with more accessible financing compared to new constructions due to the lower risk profile associated with repurposing existing properties. “Choice is known for its best-in-class conversion capabilities, and we’re taking it to the next level with Kitchen and Lobby in a Box,” stated Ron Burgett, Senior Vice President of Extended Stay Development at Choice Hotels. “Paired with unparalleled support from our dedicated team of over 70 extended stay experts, we are converting transient hotels into extended stay properties quickly and efficiently.” Since its launch in spring 2022, Kitchen in a Box has already been utilised in over 30 open hotels, with six more in the pipeline, three of which will also incorporate Lobby in a Box into their renovations. These proprietary design elements contribute to Choice Hotels’ rapid growth in the extended stay segment, positioning the company to celebrate its 500th extended stay property opening this year. The results are speaking for themselves. Rushi Vaidya, who successfully converted his transient hotel into a Suburban Studios extended stay property using Kitchen in a Box, reported a remarkable 43% increase in year-over-year revenue per available room (RevPAR) and a 10.2% improvement in guest satisfaction scores. “The quick conversion and expert support from Choice Hotels allowed us to transform our property efficiently, and the enhancements have paid off with significant gains in both revenue and guest satisfaction,” Vaidya remarked. Similarly, Nick Patel and Supan Shah, owners of the MainStay Suites in Columbus, OH, praised the new Lobby in a Box offering: “The design is modern, highly functional, and tailored to the unique needs of extended stay guests. Choice Hotels’ support and focus on innovation in this segment has been a key factor in our success.” With two established conversion-focused extended stay brands-economy-focused Suburban Studios and midscale MainStay Suites-Choice Hotels is poised to continue leading the charge in the extended stay market through innovative solutions that cater to both hotel owners and guests alike.

Wyndham Hotels & Resorts is taking its commitment to fostering diversity in hospitality to new heights with the launch of the Accelerator Circle, an initiative designed to support Black Owners and Lodging Developers (BOLD) and Women Own the Room franchisees. This program provides an exclusive network of peer-to-peer connections and expert mentorship aimed at helping diverse hoteliers fast-track hotel openings and optimise performance. The Accelerator Circle offers quarterly, small-group virtual meetups where participants can connect with existing Wyndham owners and industry experts to share knowledge and receive personalised guidance. From navigating the challenges of hotel ownership to learning strategies for maximising revenue, this initiative is designed to break down barriers that have historically hindered Black and women entrepreneurs from entering the industry. Galen Barrett, VP of Strategic Franchise Initiatives at Wyndham, highlighted the importance of community support: “Navigating hotel ownership isn’t easy, with many owners facing the same challenges over and over. Wyndham’s Accelerator Circle connects a dynamic community for Black and women entrepreneurs who haven’t always had the support of our industry. It’s a space for owners to exchange knowledge, learn from seasoned pros, and the expected result? A more diverse industry with a new wave of empowered, savvy owners.” This new platform builds on the success of BOLD and Women Own the Room, two Wyndham initiatives that have already resulted in over 90 hotel deals for Black and women hoteliers, with more than 20 properties now open. The Accelerator Circle is designed to take this progress further, creating a space where franchisees can gain insights on critical topics such as securing financing, renovations, operations, and more. Kicking off the first Accelerator Circle session this fall is Mimi Oliver, CEO of WaterWalk, who will lead a discussion on optimising relationships with franchisors. A trailblazer in the industry, Oliver has overseen the development of numerous hotels and raised over $100 million in equity for WaterWalk. Reflecting on her role, she said, “I’ve seen firsthand how valuable it is to have a circle of supporters to help navigate those difficulties and drive success. Accelerator Circle is one meaningful way I can give back to inspire future generations-especially those who might not see a clear path-to join our fantastic industry.” Future sessions will feature industry experts tackling topics like fundraising, construction, and staffing models, all with the aim of supporting a more inclusive and successful hotel ownership community. With this new initiative, Wyndham leverages its position as the world’s largest hotel franchisor to create an environment where Black and women hoteliers can thrive, making strides toward a more diverse and equitable future in the hospitality industry.

Dubai-based Lokalee, an AI-powered content platform for hotels and holiday homes, has announced a strategic partnership with MessageBox, a task management platform specialising in service operations and guest engagement. The collaboration aims to streamline the digital guest journey for customers of over 200 hotel brands across 20 countries. By integrating MessageBox’s task management and guest service capabilities into Lokalee’s platform, this partnership delivers a seamless, all-in-one solution for hotels and holiday homes. Guests can now access hotel facilities and easily request services like wake-up calls, late checkouts, housekeeping, and laundry through a unified interface. This integration not only enhances guest convenience but also optimises hotel operations, making service management more efficient. Samir Abi Frem, CEO of Advanced Digital Technology and Lokalee, expressed his enthusiasm for the partnership: “By teaming up with MessageBox, we’re significantly boosting the capabilities of our platform. This integration aligns with our goal to provide hotels with a single platform that combines both essential guest services and curated local experiences.” Lokalee’s platform, designed for short stays and hotels, centralises services and local activities, allowing guests to explore and book offerings directly. The platform supports global partners and Lokal Curators, who source unique local experiences, giving guests access to both in-house services and authentic destination activities. For hotels and holiday homes, the benefits go beyond streamlining operations. The partnership enables properties to offer a more personalised guest experience through preference analytics and enhanced connectivity with multiple guest service providers via Lokalee’s API integrations. Shabu Ans, Founder of MessageBox, echoed the excitement: “This partnership marks an important step forward in enhancing the digital guest experience for the hospitality industry. By integrating our services with Lokalee’s platform, hotels and holiday homes can offer a unified, streamlined solution for guest engagement and task management.” Together, Lokalee and MessageBox are redefining the guest experience, offering hotels an innovative solution that centralises guest services, enhances operational efficiency, and unlocks new revenue streams-all within one intuitive platform. The partnership positions both companies to further shape the future of digital engagement in the hospitality industry.

In a groundbreaking move for the luxury hospitality industry, dtcpay, a leading provider of digital payment solutions, has announced a strategic partnership with Capella Hotel Group. This collaboration allows guests at Capella Singapore and Patina Maldives, Fari Islands, to use Digital Payment Tokens (DPTs) such as Bitcoin (BTC), Ethereum (ETH), USD Coin (USDC), Tether (USDT), and WUSD (Worldwide USD) for booking rooms and paying for accommodation expenses. The partnership marks a significant step toward modernising the guest experience, with Capella Hotel Group becoming one of the first in the luxury hospitality sector to embrace digital assets as a payment option. Guests can now seamlessly use their preferred DPTs, enhancing convenience and streamlining the payment process. At Capella Singapore, visitors can pay simply by scanning a QR code on a dtcpay terminal, while guests at Patina Maldives, Fari Islands, can complete payments through a secure link, making the experience fast, easy, and transparent. dtcpay CEO and Co-Founder, Alice Liu expressed her excitement about the collaboration: “We are thrilled to partner with Capella Hotel Group, a true leader in luxury hospitality. By integrating Digital Payment Tokens, we are redefining the guest experience, offering tech-savvy travellers modern, faster payment methods. This partnership reflects our commitment to delivering innovative solutions that meet the needs of today’s consumers.” The move highlights Capella Hotel Group’s forward-thinking approach, as they continue to innovate and enhance their already exceptional service. By incorporating DPTs, the group is catering to a growing demographic of digital-savvy guests who appreciate the convenience and flexibility of cryptocurrency payments. This partnership is just the beginning, as dtcpay plans to expand its digital payment solutions to more properties within the Capella Hotel Group, offering cutting-edge payment methods to a wider range of luxury travellers. The integration of DPT payments represents an exciting new chapter for both dtcpay and Capella Hotel Group, solidifying their commitment to evolving with consumer trends and delivering unparalleled experiences.

In an exciting move to bolster its presence in the Benelux region, RoomRaccoon has announced the acquisition of Lobbi PMS, bringing over 300 hotels, hostels, and resorts under its management. This marks RoomRaccoon’s second acquisition within a year, further cementing its position as a leading player in the hotel management software market-all while remaining self-funded. Lobbi PMS, originally known as Mancloud and founded in 2014, is a reputable cloud-based property management system with a strong foothold in Belgium and the Netherlands. Headquartered in Ghent, Belgium, Lobbi’s established network of small to mid-sized independent properties made it an attractive acquisition for RoomRaccoon. Maartje Dieperink, CEO of RoomRaccoon, expressed enthusiasm about the new partnership: “We’re thrilled to welcome Lobbi PMS and its team of talented hotel tech experts into the RoomRaccoon family. This acquisition significantly expands our portfolio and strengthens our presence in the Benelux region, aligning perfectly with our mission to become the world’s leading hotel management software.” The acquisition adds over 300 properties to RoomRaccoon’s client base, with a majority being independent hoteliers-an area where RoomRaccoon thrives. These hoteliers will benefit from RoomRaccoon’s expanded suite of powerful features, including dynamic pricing, automated upselling, a fully integrated payment system, and a channel manager, among others. With RoomRaccoon’s seamless integration of tools and applications, Lobbi PMS users can look forward to a more streamlined and efficient workflow, eliminating the complexities of managing fragmented tech systems. For the Lobbi hoteliers, the transition promises enhanced support and faster product development, with RoomRaccoon committed to delivering greater value to its users. Dieperink added, “We’re not just expanding our portfolio-we’re also gaining invaluable expertise from the Lobbi team, which will make us even stronger as an organisation.” The acquisition also marks the opening of RoomRaccoon’s first office in Belgium, positioning the company to better serve its growing client base in the region. With nearly 1,000 hotels onboarded in the Benelux, the move represents a major milestone for RoomRaccoon in its journey toward market leadership. As RoomRaccoon continues its rapid growth, the company is eager to build even deeper relationships within the hospitality industry and provide its hoteliers with the tools they need to succeed.

Luxury chocolatier and cacao grower, Hotel Chocolat, known for its commitment to authenticity, originality, and ethics, has taken a significant step toward modernising its operations by adopting injixo, the cloud-based workforce management (WFM) application by InVision Software.  Since its founding in 2004, Hotel Chocolat has been renowned for its unique ‘tree-to-bar’ experience, spanning from its Rabot Estate cacao farm and hotel in Saint Lucia to its manufacturing facility in Cambridgeshire and a growing international presence. This integration with injixo marks another innovative move by the brand, which aims to enhance its operational efficiency while staying true to its core values. The decision to implement injixo comes at a time when the chocolatier was seeking to streamline its previously cumbersome staff scheduling processes. Samantha Hernandez, Resource Planner at Hotel Chocolat, shared her enthusiasm for the change: “Introducing a workforce management tool like injixo has been a game-changer. We’ve moved from manual scheduling to a data-driven system that’s not only more accurate but also allows us to dedicate more time to serving our customers and focusing on what we do best.”  injixo offers advanced scheduling capabilities that automatically tailor shifts, breaks, and task assignments based on employee skills and customer demand. This automation helps the company remain agile, especially during peak seasons or unexpected challenges like last-minute absences. In addition, injixo’s mobile access feature allows employees to easily check their schedules and manage time-off requests in real time, providing greater flexibility and satisfaction for the team. For Hotel Chocolat, which experiences fluctuations in seasonal demand, injixo will also optimise staffing, helping to reduce operational costs during quieter periods. Hernandez adds, “This new system empowers our team and allows us to focus on delivering the best experience for our customers.” Richard Saqladi, Regional Sales Director at InVision, expressed his excitement about the partnership: “We’re thrilled that Hotel Chocolat has chosen injixo to transform their workforce management. We look forward to working together and ensuring that this collaboration is as satisfying as their delightful chocolates.” This move signals a continued commitment from Hotel Chocolat to innovation and efficiency while maintaining their focus on providing exceptional experiences for their customers.

Social Hotels and Resorts has proudly recognised its partnership with IDS Next, praising their cutting-edge hospitality solutions for transforming hotel operations and helping bring their unique vision to life. This partnership comes at a pivotal moment as Social Hotels introduces Social Hotel, a chic, four-star retreat that redefines the guest experience in Dubai’s Tecom district. Formerly known as Byblos Hotel Tecom, the newly rebranded Social Hotel is gearing up for its much-anticipated grand debut, catering to the tastes and preferences of the dynamic Gen Z and millennial traveller. Located in the heart of Dubai, Social Hotel promises to deliver more than just a stay-it offers a vibrant, culturally immersive experience designed to resonate with the values of individuality, diversity, and inclusivity. As Asia’s largest hospitality software provider, IDS Next has built a solid reputation for over 35 years, powering more than 220 hotel chains, 300,000 rooms, and thousands of point-of-sale (POS) outlets and leisure centres in over 50 countries. Their award-winning, smart hospitality technology covers the full spectrum of hotel and resort operations, from guest check-ins to room reservations and guest requests, making them a trusted name in the industry. As Social Hotel prepares to open its doors, it is clear that the partnership with IDS Next is set to redefine not just the guest experience, but the very essence of hospitality. Together, they are paving the way for a new era in hotel management-one that embraces innovation, inclusivity, and a deep connection with the values of today’s travellers.

Kempinski Hotels has marked a major milestone in its commitment to sustainability with the launch of Responsible Meetings & Events by Kempinski, a groundbreaking initiative designed to empower event planners to reduce the environmental impact of their gatherings. Developed in collaboration with EarthCheck, the global leader in sustainability benchmarking for the hospitality and tourism industry, this program offers event organisers practical tools to meet increasing regulatory demands and rising expectations for environmentally responsible events. At the core of this initiative are two key tools: VenueCheck and EventCalculator. VenueCheck is a management system that provides planners with a sustainability checklist tailored to their event spaces, ensuring that every aspect of an event is as eco-friendly as possible. EventCalculator goes a step further by accurately estimating an event’s total carbon footprint-factoring in everything from energy consumption and water use to transportation and accommodation emissions. Barbara Muckermann, CEO of Kempinski Group, is excited about the program’s potential to transform the industry: “We are proud to work with EarthCheck, our long-term sustainability partner, to launch Responsible Meetings & Events by Kempinski across our collection of iconic hotels. By offering event planners the tools to calculate the environmental impact of their events, we are empowering them to make a positive difference.” With Kempinski as EarthCheck’s global launch partner, the luxury hotel brand has early access to these sustainability tools, allowing them to provide valuable input into their development. This partnership cements Kempinski’s leadership role in shaping a greener future for the hospitality industry, in line with the ambitious goals laid out in the company’s Environmental, Social & Governance (ESG) Report 2023. EarthCheck CEO, Stewart Moore highlighted the importance of this collaboration, especially given the growing regulatory pressure in Europe and the US. “VenueCheck allows all stakeholders-venues, planners, and delegates-to be mindful of their environmental impact and respond accordingly. In today’s world, people expect their events to be sustainable, and our tools help clients not only meet but exceed these expectations.” VenueCheck offers hotels a verified framework to assess and improve their sustainability practices. To participate, hotels must already hold EarthCheck certification, a standard that 43 Kempinski properties have achieved to date, with more in the pipeline. EventCalculator further supports planners by providing data-driven insights, breaking down an event’s carbon footprint into actionable categories such as energy, waste, transportation, and food consumption.  The tools adhere to international standards like ISO 20121 for Event Sustainability Management, ensuring that Kempinski’s clients are not only compliant with best practices but also positioned as leaders in sustainable event management. Verified hotels can proudly display EarthCheck’s Responsible Venue and Responsible Event logos, signalling their commitment to eco-friendly operations. Currently, 18 Kempinski hotels have achieved VenueCheck verification, with 12 more in progress. Kempinski aims to enrol all EarthCheck-certified properties into the program by 2025, further solidifying its dedication to a sustainable future. As the meetings and events industry continues to evolve, Kempinski and EarthCheck’s collaboration sets a new benchmark for what it means to plan and execute environmentally responsible events-meeting the growing demand for sustainability with innovation, leadership, and tangible results.

In a significant move to elevate guest service and streamline operations in the gaming sector, Agilysys, a leader in hospitality software solutions, has announced a range of new and enhanced offerings that promise to reduce staff workload and enhance the overall guest experience. These solutions will be showcased at the upcoming Global Gaming Expo (G2E) 2024, taking place from October 7th to 10th at The Venetian Expo in Las Vegas. At the heart of Agilysys’ new offerings is the Enhanced Agent Dashboard within its LMS Property Management System, designed to gamify upselling efforts. This interactive dashboard not only tracks upsell revenue by individual agents but also incentivizes employees, allowing properties to reward top performers for their efforts. This innovative approach aims to create a more engaging environment for staff and guests alike. Further enriching the guest experience, Agilysys has introduced Interactive eCoupon Capabilities in both the LMS and its Loyalty & Promotions platform. This feature allows properties to send personalised, automated coupons to guests upon check-in. These tailored offers can be based on various criteria, from guest address to player status, creating unique incentives. For instance, loyal casino players might receive exclusive discounts at upscale restaurants, while local guests could enjoy “locals only” deals at retail shops. This targeted approach not only fosters guest loyalty but also drives additional revenue for properties. Recognizing the importance of efficient service during peak times, Agilysys has also enhanced its Express Kiosk and Express Mobile solutions. With three new features that significantly reduce check-in times, these kiosks are revolutionising the guest experience. A recent implementation at a 3,600-room casino hotel revealed that 75% of guests opted for kiosk check-in, drastically reducing wait times and staff stress. New integrations, such as the CLEAR identity verification service, expedite the check-in process further, ensuring a seamless arrival experience for guests. The Agilysys Guest App has also been upgraded to better serve casino and gaming hotel guests. This all-in-one mobile app, tailored to each property’s brand, allows guests to book rooms, make dining reservations, and access digital key features while enjoying a personalised experience that reflects their gaming status. In the back office, Agilysys’ guestsense.ai technology is set to transform the invoicing process within its SWS inventory and procurement system. By automating invoicing and enhancing verification accuracy, properties can streamline the invoice-to-payment workflow, allowing for greater operational efficiency. Agilysys’ commitment to leveraging AI extends to the Upsell Engine and spa operations. By utilising gaming variables and player status, the system can dynamically optimise room upgrade offers and spa reservations, ensuring guests receive the most relevant and appealing options. Kevin Hibbs, Senior Director of Product Management at Agilysys, emphasised the significance of these innovations: “These solutions reflect our dedication to delivering cutting-edge technology that meets the unique needs of casino and gaming properties. Our goal is to empower these establishments to maximise revenue while providing exceptional experiences for both staff and guests.” Early adopters of these solutions have reported substantial improvements in guest satisfaction. By reducing check-in wait times from as long as three hours to under 30 minutes, and cutting down check-in time from six minutes with an agent to just four minutes at kiosks, properties are enabling guests to access gaming floors and amenities more quickly. With these innovative solutions, Agilysys is poised to redefine guest service in the gaming industry, setting a new standard for operational efficiency and satisfaction.

Marriott International has announced the establishment of its first global capability centre (GCC) in Hyderabad, India, marking a significant expansion of its technology team. The new Marriott Tech Accelerator aims to harness Hyderabad’s wealth of tech talent to bolster the company’s tech infrastructure, engineering capacity, next-gen solutions, and security capabilities across its operations in 141 countries and territories. “We chose Hyderabad for the Marriott Tech Accelerator because it boasts world-class talent and a strong reputation as a leading IT hub,” said Drew Pinto, Executive Vice President and Chief Revenue & Technology Officer at Marriott International. “We’re excited to collaborate closely with the Telangana government and expand our top-tier technology workforce here.” Shri Duddila Sridhar Babu, Telangana’s Minister of Information Technology, Electronics, Communications, and Industries, expressed pride in the state’s emergence as a global tech leader, noting the presence of over 200 GCCs driving business transformation. “With a talent pool of over one million GCC-ready tech professionals, including 350,000 AI and chip designers, Telangana is becoming a global hub for AI, Data Science, and IIoT,” he stated. “We are grateful to Marriott International for selecting our state for their tech centre, which further solidifies our position as a technology leader.” This new initiative builds upon Marriott’s 25-year history in India, which began with the opening of the Goa Marriott Resort and Spa in 1999. The company recently celebrated its 150th hotel in India, the Marriott Katra Resort and Spa, and plans to significantly expand its footprint in the country. As of October 2024, Marriott operates around 29,000 rooms across 17 brands in India, with plans to increase that number to over 42,000 rooms in the coming years. “We take immense pride in our 25 years of operations in India,” said Ranju Alex, Area Vice President, South Asia, Marriott International. “As we celebrate this milestone, we remain dedicated to growth in the region, with over 80 properties currently in the development pipeline.” The Marriott Tech Accelerator is set to open its doors in early 2025, supported by ANSR, a leader in establishing and operating GCCs for global enterprises. With this new venture, Marriott aims to leverage cutting-edge technology to enhance its services, ultimately delivering an even better experience for guests worldwide.

In a move set to revolutionise hospitality management, Cloudbeds, the leading hospitality management software platform, has announced a strategic partnership with PXier, renowned for its sales, catering, and spa management solutions. This collaboration aims to provide seamless integration of PXier’s specialised tools with Cloudbeds’ property management system (PMS), enhancing operational efficiency and guest service across the board. For hoteliers, the partnership means a one-stop solution for managing everything from event logistics to spa appointments, eliminating the need for juggling multiple platforms. The integration ensures smoother operations, all accessible from Cloudbeds’ intuitive dashboard, saving time and reducing errors. “This partnership reflects our commitment to helping properties of all sizes stay competitive in a rapidly evolving industry,” said Richard Castle, COO of Cloudbeds. “By bringing PXier’s robust event, catering, and spa tools into the Cloudbeds ecosystem, we are empowering hospitality professionals to deliver a more cohesive and personalised guest experience.” PXier’s technology is designed to handle the intricate details of event management, spa scheduling, and catering, automating tasks that were once manual and error-prone. “Our real-time data integration with Cloudbeds means operators can stay agile and responsive to guest needs, all while simplifying their day-to-day operations,” said Jay Manon, CTO at PXier. The integration offers several standout features, including real-time data synchronisation, centralised event and resource management, automated spa services, and advanced analytics. From boutique hotels to large resorts, the partnership delivers scalability and flexibility for properties looking to enhance guest satisfaction and streamline operations. By leveraging the strengths of both platforms, Cloudbeds and PXier are aiming to provide a more efficient, data-driven approach to hospitality management, helping properties focus on what really matters, delivering exceptional guest experiences.

Nonius, a leading provider of digital information and entertainment solutions for the hotel industry, has announced a new partnership with wellness specialist Gympak, offering hotel guests direct access to training and wellness videos from the comfort of their rooms. This collaboration is set to elevate the hotel stay experience, meeting the rising demand for health and wellness services among today’s travellers. Whether it’s business travellers looking to de-stress after a long day or vacationers seeking to maintain their fitness routine, this innovative solution gives hotel guests the opportunity to engage in both physical and mental activities conveniently through their in-room TVs. With this offering, hotels are able to expand their amenities, adding significant value to the guest experience. Nonius, already a trusted name with nearly 200 clients in the Nordics, provides a range of digital services to the hotel industry, from information systems to in-room entertainment. The integration of Gympak’s wellness content strengthens Nonius’s already comprehensive platform and bolsters its standing in the market. “A Natural Evolution for Nonius” Filip Hector, Managing Director of Nonius Nordics, sees the partnership as a key milestone for both companies. “This collaboration is a natural step for us at Nonius. By integrating Gympak’s content into our platforms, we’re giving hotel guests access to a holistic experience that addresses both physical and mental well-being,” Hector said. “It strengthens our brand and gives our hotel partners a competitive edge by offering their guests a unique blend of relaxation and fitness in-room, which is becoming increasingly important in today’s hospitality landscape.” A Win for Hotels and Guests Alike Gympak, which specialises in bringing wellness solutions to the hospitality industry, shares the excitement for this collaboration. CEO Jone Sølvik highlighted the significance of this partnership in shaping the future of hotel experiences: “We’re incredibly excited to partner with Nonius. Together, we’re enabling guests to enjoy a more enriching stay by offering accessible fitness and relaxation content. This partnership is a major milestone for Gympak, and we look forward to expanding this offering beyond the Nordics.” For hotels, this partnership opens new avenues to attract more health-conscious travellers by offering a well-rounded service package that includes physical activity and mental recovery—right in the room. This not only enhances guest satisfaction but also strengthens guest loyalty in an increasingly competitive market. As wellness becomes a higher priority for travellers worldwide, the Nonius-Gympak collaboration underscores the role of technology in shaping a more personalised, health-focused hotel experience. By blending Nonius’s technical platform with Gympak’s fitness content, the partnership creates new opportunities for hotels to differentiate themselves and elevate the guest experience to new heights.

In a move that highlights the growing shift towards mobile-first dining experiences, Lore Group has partnered with IRIS to introduce a streamlined, digital ordering platform across its luxury hotels. This collaboration has already gone live in four renowned properties—One Hundred Shoreditch London, Sea Containers London, Kimpton De Witt Amsterdam, and Lyle Washington DC—allowing guests to enjoy a consistent, tech-enhanced dining experience from the convenience of their mobile devices. The new system, powered by IRIS, delivers an enriched ordering experience, accessible via QR codes. Guests can easily browse digital menus, place orders, and make payments without the need to download any additional apps. With multilingual functionality, the platform caters to an international audience, ensuring that guests can view the menus in their preferred language. Orders are sent directly to the kitchen through integrated POS systems, ensuring quicker service, reduced wait times, and improved order accuracy. Marcus Bird from IRIS praised the speed and efficiency of the rollout: “Going live at Sea Containers in just days, not weeks, showcased incredible teamwork from both sides. The platform we’ve deployed will not only meet current operational and guest needs but is also equipped to grow with future demands. We’re excited about what this partnership will achieve, including boosting revenue and saving valuable resources.” Gavin Allison, Global Head of IT at Lore Group, highlighted the increasing guest demand for mobile ordering: “There has been a noticeable shift—guests appreciate the control and flexibility that mobile ordering provides. They can choose what they want, when they want it, and how they pay, which enhances their overall stay. We’re excited to expand IRIS throughout more outlets in our hotels to maximise revenue even further.” With IRIS’s mobile ordering system, Lore Group is set to elevate its F&B operations, providing an innovative, efficient service that matches the luxury and convenience guests expect from their stay. This partnership is poised to deliver not only exceptional guest experiences but also substantial revenue growth for the hotel group.

In an exciting new development, Accor has selected the EOS Smart Thermostat as its preferred energy management solution across its global hotel portfolio. To make it easier for hotels within the Accor network to adopt this innovative technology, an exclusive self-service portal has been launched, offering a streamlined way for hotel teams to explore the benefits of the smart thermostat and obtain instant budgetary quotes. Designed with ease of use in mind, the portal supports multiple languages and allows users to quickly discover the advantages of the EOS Smart Thermostat—ranging from energy efficiency to enhanced guest comfort. In just under 10 minutes, Accor hotels can generate a tailored budgetary quotation. One of the key highlights of the new portal is its integration with Accor’s global hotel database, which means hotel-specific data is automatically populated. This makes the process of exploring EOS Smart Thermostat solutions faster and more efficient than ever before. Accor employees can log in using Single Sign-On (SSO) with their company email, ensuring a seamless experience. The launch of this portal marks another step forward in Accor’s commitment to sustainability and operational efficiency, empowering hotels to manage their energy usage more effectively while maintaining the highest levels of guest satisfaction. By introducing the EOS Smart Thermostat, Accor continues to lead the way in adopting smart technologies that benefit both the environment and the bottom line.

Shiji, a global leader in hospitality technology, has successfully rolled out its Shiji Enterprise Platform at the newly opened Ruby Molly Hotel in Dublin. This collaboration marks a significant step forward in Ruby Hotels’ mission to combine luxury with efficiency through cutting-edge technology. The platform will play a key role in enhancing the guest experience by streamlining hotel operations and introducing greater automation—core elements of Ruby’s signature “lean luxury” model. Located in the heart of Dublin, the 272-room Ruby Molly Hotel offers guests a stylish stay, complete with high-end features like rainfall showers and oversized mattresses. By choosing Shiji’s Enterprise Platform, the hotel is equipped to deliver seamless service, offering guests not just comfort, but convenience from the moment they check in.  A Seamless Stay Through Automation Shiji’s Enterprise Platform has been designed to centralise and automate various hotel operations. For Ruby Molly, this means handling tasks like rate management, tax configurations, and compliance protocols in one centralised system, allowing hotel staff to focus more on delivering exceptional guest experiences and less on manual administrative work. Jon Cortinas, Associate Sales Director for the UK and Ireland at Shiji, emphasised the benefits of this technology: “The launch of the Shiji Enterprise Platform at Ruby Molly Hotel is pivotal in enhancing the guest journey. By automating tasks, the platform not only increases efficiency but ensures that Ruby Hotels can maintain a high standard of service while optimising costs.” This shift to automation also improves the check-in and check-out process, with guests able to quickly and easily settle into their rooms or depart without delays. From managing guest preferences to streamlining communication, the platform helps make the entire stay more effortless for both visitors and hotel staff. Ruby Hotels’ Vision for the Future Ruby Hotels has long been committed to offering luxury at affordable prices, and technology is a crucial part of their vision. Fabian Zellinger, Vice President of Corporate Development, Systems & New Ventures at Ruby Hotels, praised the collaboration with Shiji: “Working with Shiji allows us to refine the guest journey in line with our ‘lean luxury’ philosophy. By automating processes like check-in, check-out, and guest communication, we’re able to deliver a more personalised experience while keeping our operations efficient.” Zellinger also highlighted how Shiji’s technology aligns with Ruby’s goals of maintaining quality without inflating costs. “This digital transformation lets our team focus on what matters most—providing exceptional service,” he added. Accelerated Growth and Operational Efficiency The Shiji Enterprise Platform offers an enterprise-level architecture that enables rapid integration of new properties, such as Ruby Molly Hotel, into the system in just a few hours. This ability to bring new hotels online quickly is essential for Ruby Hotels, which continues to expand across Europe. With real-time updates on pricing and policies, Shiji ensures consistency and reliability across Ruby’s growing portfolio, further enhancing its operational efficiency. The partnership between Shiji and Ruby Hotels demonstrates how innovative technology can support luxury hotels in optimising their operations, boosting profitability, and creating unforgettable guest experiences. For Ruby Molly Hotel, this collaboration sets a new benchmark in providing top-tier service at competitive prices—proof that “lean luxury” is more than a concept; it’s the future of hospitality.

AYANA Hospitality Group has announced a series of exciting updates to its loyalty program, AYANA Rewards, designed to further enrich the guest experience with new benefits and exclusive privileges. With a commitment to delivering indulgence, comfort, and convenience, AYANA Rewards now offers members even more opportunities to enjoy luxurious stays across its award-winning properties in Bali, Jakarta, and Komodo, including unique experiences aboard the group’s luxury yacht, AYANA Lako di’a at AYANA Komodo Waecicu Beach. With a growing membership base of over 200,000, AYANA Rewards continues to provide guests with personalised and refined services at some of Indonesia’s most stunning destinations. In addition to the long-standing benefits like room upgrades, spa and dining discounts, and complimentary wellness activities, the latest program enhancements promise to elevate the experience even further. New Program Features: The updated AYANA Rewards introduces a range of new and enhanced privileges for members: – Welcome Gift: Gold and Platinum members will now be greeted with a special welcome gift upon arrival, adding an extra touch of personalisation that AYANA properties are known for. – Dining Discounts: Members can now enjoy expanded dining discounts, with Platinum members receiving up to 20% off at select restaurants and Silver and Gold members enjoying up to 15% off. – Late Check-out: Gold and Platinum members can take advantage of extended late check-out times—up to 4 PM for Gold members and 6 PM for Platinum members—offering added flexibility and relaxation during their stay. – Spa & Wellness Benefits: Platinum members will receive an additional 30-minute massage with any purchase at the AYANA Spa in Bali, while Gold members will enjoy a 15-minute extension on their treatments. – Green Fee Discounts: Members now benefit from significant savings on green fees at the Riverside Golf Club, one of Indonesia’s most scenic 18-hole courses. Discounts range from 15% for Silver members to an impressive 40% for Platinum members. AYANA Rewards Tiers and Eligibility: The program offers three membership tiers—Silver, Gold, and Platinum—with free enrollment. Guests can upgrade to Gold status by staying 20 nights or earning 8,000 points, and reach Platinum status with 50 nights or 20,000 points. Flexible Point Redemption: AYANA Rewards also introduces more flexible redemption options, allowing members to use their points for complimentary stays, spa treatments, dining experiences, and even conversion to KrisFlyer Miles, the frequent flyer program of Singapore Airlines. The Pay-with-Points feature, available exclusively through the AYANA website, also enables members to combine points with other payment methods, giving them greater flexibility when booking their next adventure. Participating Properties: The program’s exclusive privileges are available across AYANA’s luxury properties, including: – AYANA Villas Bali, AYANA Segara Bali, AYANA Resort Bali, and RIMBA by AYANA Bali in Bali – AYANA Komodo Waecicu Beach and AYANA Lako di’a in Labuan Bajo – AYANA Midplaza Jakarta, The Plaza Residences, and Riverside Golf Club in Jakarta and surrounding areas – Delonix Hotel Karawang in Karawang With these new program features, AYANA Rewards reaffirms its commitment to providing guests with extraordinary experiences, ensuring that every stay is as seamless and indulgent as possible. As membership continues to grow, the program’s enhanced benefits are poised to make AYANA Hospitality a top choice for luxury travellers across Indonesia.

Cendyn, a global leader in cloud-based technology for the hospitality industry, has announced its acquisition of Knowland, the top provider of data-driven intelligence on meetings and events in the U.S. hospitality sector. This strategic move is set to reshape how hotels approach sales prospecting in the lucrative MICE (meetings, incentives, conferences, and events) market, providing hoteliers with the tools they need to secure more group bookings. Knowland’s platform offers a wealth of market intelligence, gathering data from over 7,500 hotels in the U.S. and select international locations. By connecting hoteliers with these valuable insights, Knowland empowers sales teams to generate more revenue, speed up the sales process, and meet group sales targets with precision. Cendyn’s acquisition of Knowland strengthens its already robust portfolio of hospitality solutions, including its Sales CRM, Proposals, and Grouprev platforms. By integrating Knowland’s event intelligence with these tools, Cendyn aims to offer a comprehensive, end-to-end solution for finding and securing group bookings. “For hoteliers to succeed in group sales, they need quick access to reliable data. Knowland’s platform is the gold standard for event intelligence, and it perfectly complements our Sales CRM, helping hoteliers identify and target the right audience,” said Jack Blaha, CEO of Cendyn. “With Knowland, our customers can now find prospects and close bookings using our Proposals and Grouprev platforms, all in one seamless process. This acquisition aligns with our ‘Find, Book, and Grow’ mission for hoteliers, and with the backing of Haveli Investments, we’re poised to take our innovation even further.” Haveli Investments, based in Austin, joined Cendyn’s private equity portfolio earlier this year alongside long-time investor Accel-KKR. With their expertise in supporting high-growth technology companies, Haveli’s involvement gives Cendyn the financial backing and strategic insight to accelerate innovation within the hospitality industry.  Jeff Bzdawka, CEO of Knowland, expressed enthusiasm for the new chapter, saying, “For the past 20 years, Knowland has provided essential data to help hotel sales teams pinpoint new business opportunities. This acquisition will allow us to take that commitment even further, offering sales teams the tools they need to adopt a more proactive, data-driven approach to group business.” As the hospitality sector continues to rebound from the pandemic, business travel is projected to recover 95% of its pre-pandemic peak by 2024, according to the U.S. Travel Association. Cendyn’s acquisition of Knowland positions it perfectly to capitalise on this resurgence, offering customers a powerful combination of event intelligence and B2B prospecting solutions to simplify and automate group sales. “We’re thrilled to partner with Cendyn and its shareholders, including Accel-KKR, as we look to seize the growth opportunities ahead,” said Ian Loring, Senior Managing Director at Haveli Investments. “With Cendyn’s comprehensive hospitality solutions, the company is well-positioned to expand into new markets and deliver even more value to its customers.” This acquisition marks a significant step forward in equipping hotel sales teams with the intelligence and technology they need to thrive in an increasingly competitive market. Together, Cendyn and Knowland are set to lead the way in transforming how hotels find and book group business, helping them stay ahead in a fast-evolving industry.

Stayntouch, a leading provider of cloud hotel property management systems (PMS) and guest-centric technology, has announced an exciting new partnership with Cobblestone Hotels, a rapidly expanding hotel franchise with over 160 properties across 29 states. In a move set to revolutionise operations for Cobblestone, Stayntouch has rolled out its advanced cloud-based PMS across the hotel chain’s entire portfolio at an unprecedented pace, thanks to its cutting-edge automation capabilities. Founded in 2008, Cobblestone Hotels has earned its reputation as one of the fastest-growing hotel franchises in the U.S., offering upper-midscale accommodations with a commitment to providing “Big City Quality with Small Town Values.” Now, with Stayntouch’s innovative solutions, Cobblestone is set to raise the bar even higher in delivering streamlined services across its properties. Through this partnership, Cobblestone Hotels will benefit from a suite of game-changing tools, including: – A modern cloud-based PMS that guarantees 100-percent uptime and reliability, dramatically improving efficiency across multiple properties. The system also enhances operational performance by up to 70 percent, with built-in template configurations that make it easy to onboard new hotels. – A multi-property management system that centralises control, offering standardised operations across Cobblestone’s portfolio. The system is specifically designed to optimise large hotel chains, saving both time and resources. – An intelligent Rate Strategy module powered by AI, which automates revenue and occupancy management, ensuring that Cobblestone hotels stay competitive without the need for manual input or third-party tools. – A full range of Stayntouch products that empower Cobblestone to drive revenue, enhance guest experiences, and scale their technology as the brand grows. Josie Kilgore, Brand President of Cobblestone Hotels, highlighted the importance of choosing the right partner: “Stayntouch’s customer support is second to none, and their team has been incredibly responsive to our needs. Their PMS is intuitive and flexible, and they’ve even developed new features based on our specific requirements, like the Rate Strategy module, which has been a game-changer for us. We’re thrilled to have Stayntouch as our partner as we continue to grow and innovate.” Stayntouch CEO, Jacob Messina echoed that enthusiasm: “We’re proud to partner with Cobblestone Hotels and to have successfully launched our cloud PMS across their properties in record time. This collaboration highlights our shared commitment to innovation and efficiency. We’ve designed our solutions to address the unique challenges faced by hotel chains like Cobblestone, and we’re excited to help them continue their rapid expansion.” For both companies, this partnership signifies more than just a technological upgrade. It represents a shared vision for the future of hospitality, where seamless operations and enhanced guest experiences go hand-in-hand with growth and innovation. As Cobblestone Hotels continues its rapid expansion across the U.S., Stayntouch’s technology will be at the core of its operations, ensuring that both guests and staff benefit from an elevated hotel experience.

Priceline has taken a major leap forward in travel technology with the launch of Penny Voice, its next-generation AI assistant designed to make booking trips as simple as chatting with a friend. Announced today at OpenAI’s DevDay, Penny Voice marks a groundbreaking collaboration between Priceline and OpenAI, making Priceline one of the first companies to integrate the new GPT-4o-powered Realtime API and Voice Engine. Building on the success of its AI assistant, Priceline is transforming how travellers book hotels, find destinations, and make recommendations. Now, users can simply speak to Penny to search for hotels, get personalised activity ideas, or even make restaurant recommendations without ever lifting a finger. This innovation brings Priceline customers a seamless, hands-free travel experience. “We’ve always been focused on making travel easier for our customers, and Penny Voice is another huge step in that direction,” said Brett Keller, CEO of Priceline. “Through our partnership with OpenAI, we’re able to push the boundaries of technology and provide our customers with a truly conversational, personalised travel experience.” Starting today, travellers can try out Penny Voice across Priceline’s hotel products on both its website and iOS app. The rollout will happen in phases over the coming weeks, with more features and enhancements planned in the near future. Priceline, as one of OpenAI’s public beta participants, will use the new voice assistant to streamline travel planning and revolutionise the booking process. According to Olivier Godement, Head of API Product at OpenAI, “Integrating the Realtime API into Penny showcases how AI can create natural, human-like conversation experiences in everyday applications. We’re thrilled to work with Priceline to transform the way people plan travel.” One of the standout features of Penny Voice is its ability to respond in real time, understanding complex queries and providing accurate suggestions tailored to individual preferences. The AI will even evolve with its users, learning from past interactions to provide even more personalised results. And for those concerned about voice interactions, Penny was carefully crafted—after auditions with over 100 actors—to have a friendly, approachable voice that makes the entire experience feel effortless. This cutting-edge innovation doesn’t stop at hotels. Penny Voice will soon expand to cover flights, rental cars, and vacation packages, making every step of travel planning just a conversation away. With future updates set to include support for over 120 languages and features like tonality recognition, where Penny can match the emotional tone of a conversation, Priceline is set to change how we interact with travel services. As Priceline continues to explore the possibilities of AI, Kevin Heery, Chief Product Officer, emphasises the impact of this technology: “Penny Voice makes trip planning feel intuitive and personal. It’s like having a conversation with a friend who understands what you need.” For travellers, Penny Voice is more than just a new way to book hotels—it’s a sneak peek into the future of AI-powered travel, where the next adventure is just a conversation away.

HotelRunner, a leading travel and hospitality technology platform, has announced the acquisition of Bookingate, an innovative B2B travel marketplace and technology platform. This strategic move reinforces HotelRunner’s position as a leader in the industry, furthering its mission to connect the entire travel value chain, from supply to demand. With this acquisition, HotelRunner expands its capabilities, becoming an all-in-one solution for the travel industry. Bookingate allows travel service providers to access and distribute hotel inventory and third-party services, making HotelRunner the go-to platform for solving distribution and sales challenges across travel agencies, DMCs, and tour operators. This seamless connection between various suppliers sets HotelRunner apart, positioning it as a comprehensive tool that caters to both direct and offline sales channels. Strengthening HotelRunner Connect The acquisition of Bookingate also enhances HotelRunner Connect, HotelRunner’s established platform serving global travel companies like metasearch engines, travel agencies, and payment systems. By integrating Bookingate, HotelRunner expands its service offerings, elevating its role as a comprehensive, end-to-end solution for the global travel ecosystem. Arden Agopyan, Founder and Managing Partner of HotelRunner, sees the acquisition as a game-changer. “Bookingate is a perfect fit with our vision of expanding the travel economy,” he said. “By adding Bookingate’s unique capabilities, we’re enhancing our platform to offer the most advanced travel management solution in the industry. This acquisition opens up incredible growth opportunities for our extensive network of travel industry partners.” Ali Beklen, also Founder and Managing Partner of HotelRunner, echoed the excitement, saying, “We’re thrilled to welcome Bookingate into the HotelRunner family. This acquisition allows us to become an all-encompassing platform for travel agencies, hotels, and suppliers. Bookingate’s innovative technology strengthens our mission to connect fragmented players in the global travel market and build a thriving travel ecosystem.” Unlocking New Capabilities for the Travel Industry Bookingate’s addition to HotelRunner unlocks a range of powerful features that will benefit players across the travel value chain, making it easier for companies to stay competitive in today’s fast-paced market: Advanced Hotel Contracting: Travel agencies and service providers will have direct access to real-time hotel inventory, streamlining the distribution process and expanding their reach. A Robust Connectivity Bridge: The platform will serve as a bridge between hotels, travel agencies, tour operators, airlines, and car rental services, enabling dynamic packaging and providing a more complete solution for sourcing and distribution. Transforming Offline Agencies: HotelRunner’s vision extends to bringing offline travel agencies into the digital world, just as it has successfully done with hotels over the past decade. Now, traditional agencies can become dynamic, digital powerhouses. A Growing Ecosystem of Innovation This acquisition marks HotelRunner’s fourth in a series of strategic moves aimed at driving innovation in the travel industry. By consistently scouting forward-thinking companies like Bookingate, HotelRunner remains at the forefront of technology, ensuring it is always a trusted partner for travel agencies, hotels, buyers, and suppliers worldwide. With this latest acquisition, HotelRunner is not just strengthening its platform-it is building a more connected, innovative, and robust ecosystem for the global travel market.

Aimbridge Hospitality, the world’s largest third-party hotel operator, is taking a bold step in advancing its technological capabilities with the launch of Aimbridge Intelligence-a proprietary data reporting platform designed to foster greater transparency and collaboration with hotel owners.  The new platform is housed within OwnView, a dedicated portal exclusively for Aimbridge’s owner partners. Aimbridge Intelligence gives owners unprecedented access to key performance data, providing the flexibility and self-service tools needed to complement the work of the company’s property support teams. Craig S. Smith, CEO of Aimbridge, expressed the company’s dedication to supporting its partners, saying, “We are constantly striving to be the most trusted hotel operator in the industry. The creation of OwnView and Aimbridge Intelligence reflects our commitment to solving challenges and celebrating successes alongside our owners. This is another important step in our journey to offer transparent, collaborative solutions, and hold ourselves accountable in our performance-driven culture.” Built on the Power BI platform, Aimbridge Intelligence automates data integration and updates, offering near real-time access to vital metrics such as STR performance, RevPAR Index, profitability, guest service scores, and employee turnover. This comprehensive data tool allows owners to monitor the performance of individual hotels or entire portfolios, providing the insights needed to quickly implement strategies that address opportunities for growth or improvement. This first-generation version of Aimbridge Intelligence marks a significant milestone, with future updates set to incorporate AI and machine learning for advanced demand forecasting. The platform will also expand its functionality to include more robust data sets, offering deeper comparisons and trend analysis over time. Keryn McNamara, Aimbridge’s Chief Information Officer, emphasised the impact of the platform, stating, “We set out to create a groundbreaking data tool that would finally provide owners with the insights they’ve been seeking. Aimbridge Intelligence elevates their understanding of hotel performance, profitability, and services, while offering a new level of transparency. We are proud of the teams that developed this transformational product, which is designed to streamline data access and enhance decision-making for our owners.” The launch of Aimbridge Intelligence represents a new chapter for Aimbridge Hospitality as it continues to lead the way in leveraging technology to strengthen owner relationships and drive performance across its global portfolio.

SuitePad, a leader in in-room tablet solutions for the hospitality industry, has announced the launch of its new Stay Manager feature. Designed to enhance guest personalisation, the Stay Manager centralises a variety of guest preferences, making it easier for both guests and hotel staff to manage important stay details. By allowing guests to make specific choices and plan their stay through an in-room tablet, this innovative tool integrates guests directly into the hotel’s digital processes, reducing human error and improving the overall experience. SuitePad has built a strong reputation with over 1,000 clients worldwide, offering an award-winning solution that combines a digital guest directory, booking tool, hotel phone, remote control, and more into a single, easy-to-use device. By revolutionising guest communication, boosting revenue, and streamlining hotel operations, SuitePad continues to set the standard in the industry. The new Stay Manager feature is particularly beneficial for hotel chains, providing centralised control and consistent communication across multiple properties. This allows hotel groups to offer uniform, personalised services while cutting down on manual labour. The system not only eases the workload for staff but also increases operational efficiency by automating routine guest interactions. Upon first use of the in-room tablet, guests are prompted with an interactive workflow that gathers information on their preferences. They can select options like room cleaning preferences, breakfast bookings, or even choose eco-friendly alternatives such as skipping daily housekeeping or offsetting their carbon footprint. This seamless digital interaction makes it easy for guests to tailor their stay to their liking. By integrating SuitePad with the hotel’s Property Management System (PMS), Stay Manager automatically retrieves important guest data, such as checkout dates, reducing manual input and ensuring a smooth, hassle-free stay. The feature automates many standard interactions, giving hotel staff more time to engage with guests on a deeper, more personalised level. One of the standout features of Stay Manager is the Breakfast Upsell function, which allows guests to conveniently pre-order meals directly from their tablets. This not only enhances the guest experience but also increases food and beverage revenue for the hotel without requiring additional effort from staff. Moreover, SuitePad’s Green Option encourages eco-conscious behaviour, giving guests the choice to skip daily room cleaning or offset their carbon emissions with just a tap on the tablet. This environmentally friendly approach aligns with the growing demand for sustainability in the hotel industry. With the launch of Stay Manager, SuitePad continues to innovate in the hospitality space, helping hotels offer a more personalised, efficient, and sustainable guest experience.

Cloudbeds, a leading hospitality management software platform, and Mirai, an expert in hotel distribution technology and direct booking optimisation, have joined forces in a strategic partnership. The collaboration promises to change the way hotels handle bookings, distribution, and digital marketing by combining the strengths of both companies. This partnership will provide shared customers with advanced tools to enhance direct bookings, simplify operations, and elevate their digital marketing strategies. By integrating Cloudbeds’ property management system (PMS) with Mirai’s powerful technology, Cloudbeds properties will now gain access to Mirai’s extensive distribution network and marketing tools. For Mirai, the agreement allows them to offer specialised solutions to a wider range of properties, tailored to the specific needs of each market. Sebastien Leitner, Vice President of Partnerships at Cloudbeds, said, “Our collaboration with Mirai goes beyond just integrating software-it’s a strategic effort that leverages the best of both companies. By uniting Cloudbeds’ vast network of hotels with Mirai’s cutting-edge distribution and marketing technology, we’re giving hoteliers the tools they need to attract, convert, and retain more guests. Together, we’re helping them boost revenue and streamline their operations for long-term success.” Mirai’s Director of Global Partnerships & Alliances, Patricia Camba, echoed this sentiment, saying, “We see great value in partnering with Cloudbeds. Their extensive network offers us important data insights, innovative ways to engage customers, and new market challenges that will continue to strengthen our services. This partnership creates new opportunities for growth by empowering hotels with more efficient distribution strategies and the tools to achieve them.” For Cloudbeds users, the partnership will open doors to Mirai’s Call Center Service and Digital Marketing Solutions, both designed to drive more direct bookings and boost online visibility. With Mirai’s Call Center Service, Cloudbeds properties will be able to capture bookings over the phone, offering real-time availability, pricing, and promotions to guests. This adds an important revenue stream beyond digital platforms. Mirai’s Digital Marketing Products, including metasearch advertising, search engine marketing (SEM), and social media campaigns, will further empower Cloudbeds users to engage target audiences more effectively and reduce dependence on third-party booking sites.  This strategic partnership signifies a major step forward for both Cloudbeds and Mirai, providing hoteliers with the tools and resources to thrive in a competitive market.

Titanic Hotels, a prominent hotel brand with properties in Turkey and Germany, has teamed up with IDeaS, a leading provider of revenue management software and services, to enhance its revenue optimisation strategy across its hotels in Germany. By adopting the IDeaS G3 Revenue Management System (RMS), Titanic Hotels is transitioning from manual revenue management processes to a more data-driven and automated approach. Prior to this partnership, Titanic Hotels Germany relied on siloed databases and manual methods for managing revenue, which limited their ability to forecast demand and adjust pricing strategies in real-time. Recognising the need for more accurate and efficient systems, the hotel group decided to upgrade its technology stack and revenue systems to align with its broader business goals. The decision to implement IDeaS G3 RMS was also influenced by the need for a solution that would integrate seamlessly with Titanic Hotels’ property management system (PMS), ensuring better operational efficiency and streamlined processes. With the introduction of G3 RMS, Titanic Hotels’ German properties will benefit from several key advantages: Advanced Analytics and Dynamic Pricing: G3 RMS continuously analyses both internal property data and external market trends, enabling Titanic Hotels to optimise room pricing and capture maximum profitability. Strategic Efficiency: By automating processes that previously required manual data entry, Titanic Hotels’ revenue teams can now focus on more strategic efforts. This shift empowers the team to make data-driven decisions with greater confidence and speed. Integrated Systems: The integration between G3 RMS and the hotel’s existing systems allows for smooth, real-time data flow, reducing errors and accelerating decision-making. ‘What-If’ Analysis: The system’s analysis tools allow the team to simulate various scenarios, helping them identify the most profitable strategies before making adjustments. Automated Dynamic Discounting: G3 RMS can automate discounting strategies in real-time, ensuring that Titanic Hotels never miss a revenue opportunity. This automation also frees staff to focus on guest experience and strategic initiatives. This enhanced dynamic pricing capability allows Titanic Hotels to make precise adjustments based on real-time market conditions, offering them deeper insights into guest behaviour and operations. Customisable reporting tools also provide property-specific data, which helps the team make informed decisions tailored to each hotel’s unique market position. Antje Kuschel, Area Revenue Manager at Titanic Hotels Berlin, said, “After an extensive selection process, we chose to partner with IDeaS. Their proven success in the industry and the technology’s robust features made it the clear choice for us. We’re already seeing the benefits in terms of revenue improvements.” Burak Unver, Chief Strategy Officer of Titanic Hotels Germany, added, “We’re excited to fully embrace this technology and its potential to help us deliver outstanding guest experiences while boosting our competitiveness in the German hospitality market.” Michael McCartan, Area Vice President for EMEA at IDeaS, commented, “We’re thrilled to welcome Titanic Hotels to the IDeaS family. As the hospitality industry navigates a rapidly changing market, G3 RMS will be instrumental in driving sustainable revenue success for their stunning collection of properties.” This collaboration marks a new chapter for Titanic Hotels Germany, as they continue to adopt cutting-edge technology to remain competitive and offer exceptional guest experiences in a dynamic hospitality landscape.

Living Hotels, a family-run brand known for its portfolio of 18 apartment hotels, has revolutionised its guest and staff experience through a significant digital transformation. By partnering with SIHOT, one of the leading property management systems (PMS), Living Hotels has successfully streamlined operations, leading to operational savings and an enhanced guest journey from arrival to post-stay.  With guest expectations on the rise, Living Hotels recognised the need to free up its teams from administrative tasks and focus on providing personalised services. The goal was clear: implement technology that would not only simplify the experience for guests but also improve efficiency and resource management for staff. To meet these needs, Living Hotels adopted a selection of SIHOT solutions. This included a combination of three complementary tools: SIHOT.PRE-& POST-STAY: Automates pre-arrival and post-stay emails, offering upsell promotions and tailored offers to guests. SIHOT.KIOSK: A self-service check-in and check-out terminal, already in use at Living Hotels Frankfurt and Soulmade Garching, which reduces waiting times and enhances convenience for guests. SIHOT.GO!: A guest mobile app that enables guests to manage their reservations, check-in remotely, make service requests, and access key hotel information, currently operational in Frankfurt. The company has also integrated advanced in-room controls for lighting and temperature management, a chatbot to handle guest inquiries 24/7, and DocuSign to simplify agreements with business partners.  According to Marc Becker, EDV Administrator at Living Hotels, the digital transition has had a transformative impact: “By automating these interactions, we’ve saved huge amounts of time and eliminated much of the duplicate work our teams were doing. The pressure on our check-in/out teams has dropped, allowing them to be more responsive to guest needs. Guests are showing higher levels of satisfaction, and SIHOT’s solutions have elevated both our operations and the overall stay experience.” Carsten Wernet, Chief Executive of SIHOT, added, “Living Hotels is dedicated to delivering a seamless hospitality experience, and they understand the importance of thorough planning and research to meet their business objectives. By identifying and addressing guest needs, we’ve enhanced the digital capabilities of their properties, building on their existing technology infrastructure.” Looking ahead, Living Hotels plans to roll out SIHOT.KIOSK and SIHOT.GO! across all its properties and introduce SIHOT.MOBILE, a tool designed to support housekeeping, maintenance, and guest service teams with real-time updates and efficient task management.  As Living Hotels continues to expand its digital capabilities, both guests and staff stand to benefit from the increased efficiency and personalised attention that the new technology enables, ensuring a smoother and more enjoyable stay for all.

Preferred Travel Group, the parent company of Preferred Hotels & Resorts, Beyond Green, Historic Hotels of America, and several other prominent brands, has reaffirmed its commitment to sustainable tourism with the development of a comprehensive Climate Action Plan (CAP). In partnership with the Travel Foundation, a leading international sustainable tourism organisation, this initiative follows the company’s signing of the Glasgow Declaration on Climate Action in Tourism, positioning Preferred Travel Group as a leader in the industry’s push for climate responsibility. The CAP will outline the company’s strategy to halve carbon emissions by 2030 and achieve net-zero emissions before 2050. Preferred Travel Group aims to integrate climate action into every aspect of its operations and measure business success not only by profit but also by its environmental impact.  “At Preferred Travel Group, we are resolute in our dedication to harnessing the power of travel as a force for positive change,” said Lindsey Ueberroth, CEO of Preferred Travel Group. “Building upon our core ‘Believe in Travel’ ideology, we are stepping up our commitment by actively investing in climate action leadership. By prioritising climate action, we support efforts to build a more sustainable and resilient industry, contribute to protecting our planet’s natural and cultural heritage, and empower local communities to adapt and thrive in a rapidly changing world.” As part of its initiative, Preferred Travel Group is actively engaging its employees across all departments. The company has established an executive Climate Steering Committee and a Climate Action Task Force made up of associate volunteers to ensure widespread collaboration. In the coming months, the company will launch all-associate climate action training sessions aimed at building climate literacy and driving meaningful change across the organisation. The Travel Foundation’s CEO, Jeremy Sampson, praised the group’s efforts. “We’ve seen very few organisations across all of travel and tourism make such an extensive and integrated commitment to climate action as Preferred Travel Group. We’re proud to be their partner in this effort and are excited to see how their climate action plan is engaging all employees, no matter which team or level of leadership they serve on. PTG is setting an example for the industry, and we look forward to continuing this journey with them.” To create the CAP, Preferred Travel Group worked with Ecollective, a carbon consultancy based in the UK, to establish a baseline of the company’s carbon emissions. This data will guide the development of targeted strategies to reduce emissions and achieve the group’s sustainability goals. The CAP will align with the five pathways of the Glasgow Declaration, ensuring that Preferred Travel Group’s climate action journey adheres to industry best practices and sets a benchmark for others to follow. With a focus on long-term impact, the Climate Action Plan represents a key step in the company’s broader vision of sustainable tourism. As the company deepens its environmental commitments, it aims to inspire the travel sector to follow suit, encouraging more businesses to embrace sustainability as a core value.

Business management software provider The Access Group has announced the acquisition of QikServe, a leading digital commerce platform specialising in mobile order and pay, self-service kiosks, and content management systems for the hospitality sector. This move will bolster Access Group’s existing Hospitality division, which already provides IT solutions for guest booking, EPoS, table management, and more. Founded in 2011 by entrepreneurs Daniel Rodgers and Ronnie Forbes, QikServe has made a significant impact on the hospitality industry by offering a patented cloud platform that enables customers to order and pay for items from their smartphones, tablets, or self-service kiosks. As digital ordering becomes a mainstay in hospitality, operators have increasingly turned to solutions like QikServe, which boosts operational efficiency while driving sales. Self-service kiosks, for instance, have been shown to increase transaction values by 32%, while freeing up staff to focus on customer service. Today, QikServe’s technology is deployed in over 8,000 outlets across 40 countries, processing hundreds of millions of transactions and delivering over £3 billion in digital sales for hospitality operators. Champa Magesh, Managing Director of Access Hospitality, emphasised the strategic importance of the acquisition: “QikServe brings us new capabilities and a strong customer base in cafés, quick-service restaurants, hotels, casinos, and resorts. This complements our UK operations and furthers our international expansion plans. Our goal is to build an integrated hospitality suite on a single platform that helps operators deliver the best guest experience, makes them more effective, and ultimately more profitable. The acquisition of QikServe is an important step in bringing this vision to life through its innovative CMS, kiosk solution, and data orchestration capabilities.” For QikServe, joining forces with Access is a significant milestone. Daniel Rodgers, Founder and President of QikServe, shared his excitement: “We are thrilled to be joining The Access Group. The success of QikServe has been driven by the passion and hard work of our team, and we are immensely thankful for their dedication. Being part of Access unlocks tremendous potential for both companies, and we can’t wait to get started.” Tony Murphy, CEO of QikServe, echoed this optimism, highlighting the strong foundation already established between the two companies. “QikServe and Access have been working together for over five years, delivering best-in-class integrated food and beverage digital ordering solutions. This new chapter opens up exciting opportunities for digital transformation across our combined customer base.” The acquisition of QikServe marks a pivotal step for The Access Group as it continues to build a comprehensive, integrated platform for the hospitality sector. By combining QikServe’s cutting-edge digital ordering solutions with Access’s broad suite of hospitality services, the companies are poised to reshape how the industry manages operations, engages with customers, and boosts profitability.

Snowflake, the AI Data Cloud company, has unveiled its latest industry-specific solution, the ‘AI Data Cloud for Travel and Hospitality’, designed to help airlines, hotels, cruise lines, and travel tech providers harness the power of data and AI. The platform aims to streamline operations, enhance customer experiences, and address industry challenges by providing tailored AI capabilities and insights. As the travel and hospitality sector transitions from recovery to steady growth, the need for smarter, data-driven decisions has become critical. Snowflake’s unified data platform not only simplifies AI and machine learning (ML) development but also offers top-tier security, governance, and data collaboration features. This makes it easier for businesses to extract valuable insights, while its scalability ensures that organisations can adapt to growing demands. The AI Data Cloud for Travel and Hospitality is poised to address emerging trends and specific use cases, including dynamic pricing, sustainability tracking, reputation management, and performance advertising. By leveraging Snowflake’s platform, businesses in the sector can streamline their operations and unlock new value. The new AI Data Cloud will empower companies to achieve outcomes like: Hyper-Personalised Marketing: Privacy-focused marketing campaigns that accelerate customer acquisition and reduce costs Improved Customer Experience: Enhanced bot and Interactive Voice Response (IVR) systems to reduce churn and preemptively address customer concerns Loyalty and Co-Branded Experiences: Advanced customer data management to boost retention, alliance point management, and personalised experiences Efficient Operations: Optimised flight routes, streamlined operations during disruptions, and improved crew coordination for seamless performance Maximised Revenue Management: Fine-tuned dynamic pricing, scenario forecasting, and ancillary revenue streams to drive profitability A major highlight of the platform is its ability to enrich data through Snowflake Marketplace, allowing companies to integrate external data sources-like weather patterns and economic trends-into their analyses. This makes decision-making more comprehensive, particularly in industries heavily influenced by external factors. Whitnee Hawthorne, Global Head of Travel & Hospitality at Snowflake, emphasised the importance of AI-driven insights in today’s travel landscape. “The travel and hospitality industry is at a pivotal moment, with AI and data-driven insights becoming critical for success. Our AI Data Cloud provides the tools and capabilities needed to not only keep pace with evolving customer expectations but also to drive innovation and operational excellence in this dynamic and competitive sector.” Major players in the travel and hospitality industry are already adopting Snowflake’s solution. Raymond Boyle, Vice President of Data Analytics and Strategic Insights at Hyatt, shared how the platform has transformed the company’s operations. “By creating a unified data foundation on Snowflake, we’re improving our ability to make data-driven decisions and automate aspects of our business. From guest preferences to decision management, Snowflake empowers us to advance care and enhance the guest experience. It’s providing the foundation for redefining hospitality in the digital age.” Rahul Todkar, Head of Data and AI at Tripadvisor, also praised the platform, noting its role in unifying the company’s enterprise analytics, marketing, and customer insights. “Snowflake has revolutionised how we collaborate with other brands, allowing secure data sharing that benefits both our business and the broader travel industry. This comprehensive approach has not only streamlined our operations but also opened new avenues for growth and partnership.” With its AI Data Cloud for Travel and Hospitality, Snowflake is poised to redefine how the industry leverages data, driving both operational excellence and five-star guest experiences.

EaseMyTrip, one of India’s top online travel platforms, has announced an exclusive partnership with fintech giant PhonePe to offer a seamless hotel booking experience directly through the PhonePe app. This collaboration will allow millions of PhonePe users to access a vast selection of domestic and international hotels, along with exclusive deals and special offers. The partnership is designed to enhance the travel experience for users by combining EaseMyTrip’s expertise in hotel booking with PhonePe’s widespread reach across India. EaseMyTrip’s Hotels platform is known for its user-friendly interface, competitive pricing, and flexible booking options, including free cancellations. Now, these features will be easily available to PhonePe’s 560+ million users. But this is just the beginning-EaseMyTrip is also planning to expand its offerings on PhonePe, introducing activities and cabs in the near future, creating a one-stop shop for all travel needs. This comprehensive integration aims to make travel planning more convenient and accessible to a growing base of Indian travellers. Rikant Pittie, Co-Founder of EaseMyTrip, expressed his excitement about the partnership, saying, “We are thrilled to collaborate with one of India’s leading fintech companies to launch our Hotels, Activities, and Cabs segments exclusively on PhonePe. This partnership is a significant step in making travel more accessible and convenient for millions of users across India. By integrating these services, we are not only expanding our reach but also ensuring that users enjoy the best deals and a seamless booking experience.” Ms. Sonika Chandra, Chief Business Officer – Consumer Payments at PhonePe, echoed this enthusiasm, noting, “We are excited to partner with EaseMyTrip to offer our users a seamless hotel booking experience with unbeatable deals. As more Indians travel domestically and internationally, this partnership supports our strategy to provide the best travel services on our platform. We look forward to deepening our collaboration with EaseMyTrip and setting new milestones in the travel category.” With this strategic move, EaseMyTrip and PhonePe are set to reshape the travel booking landscape in India, giving users the convenience of planning their entire journey-from accommodations to activities-all within one trusted platform.

Mews, a leading cloud-based platform for the hospitality industry, has announced a major financial boost, securing $100 million from Vista Credit Partners, a strategic credit and financing partner focused on enterprise software, data, and technology. This new funding comes at a crucial time as cloud technology continues to reshape the $15.5 trillion global travel and tourism industry.  The financing will fuel Mews’ expansion and strengthen its mergers and acquisitions (M&A) strategy, which is spearheaded by Mews Ventures, the company’s corporate development arm. To date, Mews Ventures has acquired nine hospitality companies, with plans for further investments in technology and talent to drive innovation in hospitality. Matt Welle, CEO of Mews, emphasised the human side of the hospitality industry, stating, “Hospitality at its core is a human industry, and we are relentlessly focused on driving cloud technology that empowers staff to disconnect from their screens and focus on their guests. We have a huge opportunity to support the world’s most revolutionary hospitality brands and accelerate their digital transformation.” With this new financing, Mews plans to further invest in both organic and inorganic growth, reshaping how hospitality services are delivered. Welle expressed optimism about the partnership with Vista Credit Partners, noting, “Receiving financing from an experienced enterprise software investor like Vista enables us to expedite our efforts.” Richard Valtr, Founder of Mews, echoed Welle’s sentiment, highlighting the company’s strong track record in M&A. “The market is ripe for consolidation,” Valtr said. “Having successfully acquired nine companies to date, the funds from Vista Credit Partners further progress our position to continue investing in M&A.” The last year has seen significant growth for Mews, with the company reaching a valuation of over $1 billion. It now serves over 5,500 customers in 85 countries, including high-profile brands like Strawberry, The Social Hub, and Airelles Collection. North American customer growth has surged by 250% in the past 12 months, and the company now supports over 75,000 hospitality staff users worldwide. In addition to its financial growth, Mews has continued to innovate. New features like AI-driven smart search and the next-generation Mews Kiosk have helped hotels streamline operations, including reducing check-in times by a third. Amy Mathews, Managing Director at Vista Credit Partners, praised Mews’ role in the rapidly digitising hospitality sector. “The Mews cloud platform helps to automate core operational, business, and payments processes while empowering staff to provide the best possible guest experiences. We’re excited to support Mews as they continue driving transformation across the industry,” she said. With this new funding, Mews is poised to further accelerate its growth and continue reshaping the global hospitality landscape through cutting-edge technology.

In a move that aligns hotel operations with environmental responsibility, club brands ROBINSON and TUI MAGIC LIFE have introduced a digital opt-out service for room cleaning. This initiative, designed to conserve resources, invites guests to actively participate by choosing to skip daily room cleaning via the brands’ apps, contributing directly to sustainability efforts. The early results from a brief pilot phase are already impressive. Across all participating ROBINSON and TUI MAGIC LIFE clubs, guests have cancelled more than 9,500 room cleaning services using the app, resulting in the conservation of approximately 191,000 litres of water and a significant reduction in detergent use. Each room cleaning saved contributes an average of 20 litres of water and 25 millilitres of detergent. Since August 2024, the service has been rolled out to 36 of the 40 ROBINSON and TUI MAGIC LIFE clubs, with plans to integrate the remaining four by the end of the year. Bernd Mäser, Managing Director of both brands, highlights the importance of this initiative: “Our goal is not only to offer our guests a unique holiday experience but also to empower them to make conscious choices that conserve resources. With the digital opt-out service, we’re setting a meaningful precedent for the future and proving that comfort and sustainability can go hand in hand.” This new service is more than just an eco-friendly initiative-it’s a seamless integration of technology and environmental stewardship. By giving guests the option to opt out of room cleaning, ROBINSON and TUI MAGIC LIFE are showing that even small, everyday decisions can have a big impact.  As the hospitality industry continues to explore sustainable practices, the digital opt-out service is a significant step forward in conserving resources while still delivering a premium guest experience.

Mews, the leading hospitality cloud platform, has deepened its collaboration with Quality Lodgings, a collection of luxury independent hotels across Europe. This enhanced partnership integrates the Mews Booking Engine directly into the Quality Lodgings website, offering hoteliers another source for direct bookings and making it easier for guests to book stays across the brand’s portfolio. Quality Lodgings, known for its handpicked hotels in nine countries including Germany, France, Italy, and the Netherlands, is dedicated to delivering unique and authentic experiences, focusing on luxury design and high culinary standards. Pauline Verhoef, Director at Quality Lodgings, emphasised the significance of this new development: “By strengthening our partnership with Mews, we’re paving the way for all Quality Lodgings hotels to experience even more success. The Mews Booking Engine gives us a central point of booking for all our properties. Now, visitors can seamlessly book a stay at any of our hotels within just a few clicks.” The impact of direct bookings on hotel profitability cannot be overstated. With Mews’ system now integrated, Quality Lodgings’ guests can not only select a specific property but also search across all locations for their chosen dates. If a hotel is unavailable, the system suggests alternative dates or properties, improving conversion rates and guest satisfaction. Among the 30 Quality Lodgings hotels already live on Mews is the Netherlands-based Hotel de Sterrenberg, a 4-star wellness hotel. Since switching to Mews, the hotel has seen a 15% year-on-year increase in revenue per available room (RevPAR), while operational efficiency has dramatically improved due to automation that supports staff scheduling and task management. Owner of Hotel de Sterrenberg, Liset Bom, shared her enthusiasm about the partnership: “If we had stuck with the old system, our team would still be tied to their desks, missing valuable time with guests. Mews has given them the freedom to focus on what truly matters-the guest experience.” This partnership highlights the growing role of technology in driving revenue and improving operations across the hospitality sector, with Mews and Quality Lodgings leading the charge.

Shiji, a global leader in hospitality technology, has introduced a major upgrade to its Single Guest Profile feature, designed to revolutionise the way hotels manage guest data. By centralising guest information across multiple systems and properties, Shiji aims to eliminate duplicate profiles and offer a more personalised, seamless experience for guests while improving operational efficiency for hotel staff. Announced in Berlin on September 25, 2024, the enhanced Single Guest Profile is part of Shiji’s broader vision for its enterprise platform, which unifies guest data from systems such as property management (PMS), point of sale, dining, and activity platforms. Kevin King, CEO of Shiji International, underscored the feature’s significance: “The Single Guest Profile is a cornerstone of our platform. By centralising guest information across various systems, we’re able to offer a unified view of each guest, ensuring that their preferences and interactions are instantly available across the entire hotel network.” Solving the Problem of Duplicate Profiles One of the key challenges the new feature addresses is the industry-wide issue of duplicate profiles, which often disrupt service and create inefficiencies. With AI-driven profile management, Shiji’s system intelligently identifies and merges duplicate profiles, enabling hotels to maintain accurate guest records. “AI plays a key role in managing guest profiles,” King explained. “It helps hotels consolidate data, giving them a complete understanding of guest preferences and behaviours across their entire portfolio.” A Personalised Experience Across Properties and Regions The upgraded Single Guest Profile allows hotels to seamlessly share guest preferences, consumption patterns, and behavioural data across different properties within a hotel group, regardless of location. This not only enhances the guest experience but also streamlines operations, giving hotel staff a 360-degree view of each guest. “By reducing data silos, we’re enabling hotels to provide tailored service at every touchpoint,” King noted. “This opens up new opportunities for upselling, loyalty programs, and targeted marketing, ultimately boosting guest satisfaction and hotel revenue.” Focus on Data Privacy and Security Shiji’s commitment to data privacy and security is central to the design of the Single Guest Profile. Guest data is stored securely and complies with global privacy regulations, ensuring that both hotels and their guests have full control over how data is shared. “We are a security-first organisation,” King emphasised. “With this feature, hotels can confidently manage guest data while adhering to the strictest data privacy standards. It’s about trust, and we ensure that guest information is handled with the utmost care.” Guest Empowerment and Seamless Integration The Single Guest Profile also empowers guests by allowing them to control how their data is shared across properties, putting their preferences at the forefront of the experience. Additionally, the platform is designed with scalability in mind, functioning as a microservice within Shiji’s PMS and integrating easily with third-party systems that require guest data. As the hospitality industry increasingly turns to technology for personalisation, Shiji’s enhanced Single Guest Profile is set to become a valuable tool for hotels looking to offer guests more tailored experiences while improving internal efficiency. King concluded: “With this feature, we’re demonstrating that technology can not only enhance guest personalisation but also simplify operations for hotels. It’s a win-win for everyone.”

Playa Hotels & Resorts, a leading operator of all-inclusive resorts across Mexico and the Caribbean, has announced that reservations are now open for its latest luxury property, Kimpton Tres Rios. Slated to welcome guests in early 2025, this marks a significant milestone for the Kimpton brand, part of IHG Hotels & Resorts’ luxury portfolio, as it debuts its first-ever all-inclusive resort. Nestled on the pristine white sands of Mexico’s Riviera Maya, Kimpton Tres Rios promises an unparalleled blend of luxury and nature, offering guests a chance to immerse themselves in world-class amenities, dining, and experiences. The resort is set amid lush mangroves and has undergone extensive renovations since 2023 to meet the high standards of both Playa Hotels & Resorts and IHG, combining modern design with a commitment to the natural surroundings. A New Level of Luxury in the Riviera Maya According to Fernando Mulet, Executive Vice President and Chief Investment Officer of Playa Hotels & Resorts, Kimpton Tres Rios is poised to redefine the all-inclusive experience in the Riviera Maya. “We’ve meticulously designed every detail to provide tranquillity, comfort, and a meaningful connection with nature,” Mulet shared. “It’s been an honour to partner with IHG to bring Kimpton’s first all-inclusive to life, setting a new benchmark for high-end hospitality in this beautiful region.” Spread across 326 acres, the resort offers guests the opportunity to explore three distinct ecosystems: jungle, mangrove forests, and coastal dunes, which form part of the Tres Rios Nature Park. Named after the three freshwater rivers that meander through the property, the nature park is home to over 90 animal species and 120 plant species. Guests can enjoy nature trails, hidden cenotes, and a nursery for native plants-all within the resort’s verdant grounds. A Culinary Journey to Remember True to Kimpton’s reputation for delivering creative and immersive dining experiences, Kimpton Tres Rios will feature seven unique restaurants. Highlights include Kotori, which offers a fusion of Asian flavours, and Sabina, a modern interpretation of Mexican cuisine featuring a stunning mural by Oaxacan artists Raúl Prieto and Bouler. Guests can also indulge at one of five premium bars and lounges, each offering its own distinctive atmosphere-all part of the all-inclusive experience. Luxury Accommodations and Thoughtful Amenities The resort offers 355 rooms and suites, with over 20 different accommodation categories designed to cater to a variety of preferences. Options range from tranquil adults-only suites to ocean-view swim-out suites that offer direct access to a private plunge pool. All rooms are thoughtfully designed, incorporating modern, serene decor inspired by local culture, and come with amenities like complimentary Wi-Fi, stocked minibars, and 24-hour room service. Guests will also have access to four swimming pools, a range of ecological activities, and wellness offerings, ensuring that every traveller-whether seeking relaxation or adventure-has their needs met. The indigenous-inspired Kej Spa provides treatments rooted in local traditions, including the Temazcal ritual, while a state-of-the-art fitness centre offers yoga and other wellness programs for a holistic approach to relaxation. Looking Ahead to 2025 Leanne Harwood, SVP, Managing Director for Luxury & Lifestyle Americas at IHG, expressed excitement about the upcoming opening. “Kimpton Tres Rios represents a key milestone for the brand. In partnership with Playa Hotels & Resorts, we’ve created a unique oasis in the heart of the Riviera Maya. We’re confident this property will offer an unparalleled experience for all guests.” For those eager to be among the first to experience Kimpton’s all-inclusive luxury, a special Grand Opening rate is available, starting at $249 per person, per night. With its commitment to exceptional service, cultural enrichment, and all-inclusive ease, Kimpton Tres Rios promises to be a destination that elevates the art of vacationing.

Centara Hotels & Resorts, Thailand’s leading hotel operator, has officially launched ‘Centara Life’, a vibrant new brand designed to redefine the guest experience with innovative, guest-centric offerings. Building on the success of Centra by Centara, Centara Life brings a fresh perspective to hospitality, aiming to “Elevate the Essentials” with features that cater to the needs of today’s travellers-couples, families, friends, and solo explorers alike. The new brand introduces flexibility as its hallmark, starting with a 24-hour stay policy. Guests can check in at any time, whether arriving late at night or early in the morning, and enjoy their room until the same hour on their departure day. This innovative approach removes the stress of rigid check-in and check-out times, giving travellers the freedom to focus on enjoying their stay.  Additionally, Centara Life will offer Flexible Breakfasts served until 4 p.m., allowing guests to enjoy their mornings at their own pace. For those needing a quick snack, the Daily Delights feature free snacks at the hotel’s restaurant, with local specialities that showcase the region’s flavours. For the night owls, Night-time Noodles will be available to satisfy late-night cravings-adding a fun and convenient touch to the guest experience. Centara Life: Uplifting Everyday Stays To mark the launch, Centara has introduced the “Centara Life: Uplift Your Everyday” promotion. Guests who book by October 31, 2024, for stays until December 20, 2024, can take advantage of a special offer: stay three nights, pay for just two. Members of CentaraThe1 loyalty program will also enjoy exclusive perks like “buy 1 get 1 free” offers on selected food and drinks and double CentaraThe1 points on every stay. A New Approach to Hospitality Centara Life is designed to put the guest’s needs front and centre, offering bright, inviting interiors and social spaces where travellers can relax and interact. With its focus on convenience, comfort, and value for money, Centara Life is set to delight every type of traveller-whether on vacation or a work trip. Mr. Thirayuth Chirathivat, CEO of Centara Hotels & Resorts, expressed his excitement about the new brand’s potential: “At Centara, we’ve always been committed to delivering exceptional hospitality, drawing on our 40-year heritage of warm, heartfelt Thai service. Centara Life offers guests the chance to enjoy stress-free stays that work with their schedule. We’re excited to partner with destinations across Thailand and beyond to bring this new brand to life.” A Brand That Listens to Guests The creation of Centara Life follows extensive research and input from guests, which informed its flexible, guest-friendly design. “We are thrilled to launch Centara Life, a brand that breathes new life into the upper-midscale hotel sector,” said Mr. Tom Thrussell, Vice President of Brand, Marketing & Digital at Centara Hotels & Resorts. “Our goal was to create a brand that eliminates barriers and gives travellers exactly what they want-complete convenience, comfort, and flexibility at an attractive price.” With its fresh new approach, Centara Life is poised to become a favourite among travellers seeking an elevated, yet affordable, hotel experience.

STAY, a leader in guest experience technology, has unveiled its latest initiative-STAY Academy, a free online training platform designed to empower hotel professionals. The new platform provides courses and certifications to help users master STAY’s Guest Experience OS, streamline operations, and elevate guest satisfaction. As the hospitality industry becomes increasingly tech-driven, STAY recognised the importance of going beyond just offering a great platform. After speaking with partners across the industry, one message was clear: Education matters. As guest expectations rise and hotels adopt more technology, it’s critical that staff know how to use these tools effectively. STAY Academy was created to meet this need, offering a place where hotel teams can learn, grow, and thrive in their careers while making the most of STAY’s platform. STAY Academy is a completely free, 100% online learning hub where hotel professionals can access a wide range of courses. The platform is designed to help teams master STAY’s suite of features, streamline their hotel’s operations, and deliver exceptional guest experiences. Participants can also boost their careers by earning industry-recognized badges and certificates, which can be shared on platforms like LinkedIn to showcase new skills. STAY Academy is accessible to everyone in the hospitality industry, regardless of experience or role. Whether you’re a hotel manager looking to improve team performance or a front desk professional seeking to broaden your skill set, the platform offers self-paced courses that you can complete at your convenience. Getting started with STAY Academy is simple. Users can sign up for free on the platform, create an account, and immediately access the course library. The self-paced format makes it easy for hotel staff to learn whenever it suits their schedule. Upon completing courses, users earn digital badges and certificates that they can proudly share on social media, showcasing their newly acquired skills. For hotels, STAY Academy equips teams to work more efficiently with the STAY platform, improving guest satisfaction and boosting revenue. A well-trained team is better able to deliver a seamless guest experience from check-in to check-out, ensuring that hotels maximise the potential of the tools at their disposal. For individual hotel professionals, the platform provides an opportunity to grow professionally. By earning industry-recognised badges and certificates, users can showcase their skills and advance their careers in the hospitality sector. One of the most exciting aspects of STAY Academy is the ability to share your achievements with your network. After completing a course, users receive a badge and certificate that can be instantly shared on platforms like LinkedIn, boosting visibility and demonstrating a commitment to continuous learning. With STAY Academy, hotel professionals can now enhance their skills, unlock STAY’s full potential, and advance their careers-all for free. The platform is set to be a valuable resource for hotels and individuals alike, supporting growth and success across the hospitality industry.

The Hotels Network (THN), a leading provider of SaaS technology for the hotel industry, has reached a significant milestone in data security, successfully completing its SOC 2® Type I compliance audit. As one of the first SaaS companies in hotel technology to achieve this certification, THN demonstrates its unwavering commitment to protecting customer data with the highest level of care and diligence. SOC 2, developed by the American Institute of CPAs (AICPA), is one of the most respected information security standards worldwide. Achieving compliance reflects THN’s dedication to upholding rigorous industry protocols around data protection, confidentiality, and operational integrity. The SOC 2 audit covered vital areas, including THN’s data security policies, firewall configurations, disaster recovery procedures, access controls, and change management processes. The resulting report showcases the company’s robust security infrastructure and adherence to some of the most stringent compliance measures in the industry. A Commitment to Trust and Security Jordi Miró Bruix, Chief Innovation Officer at The Hotels Network, highlighted the importance of this accomplishment. “Our customers’ trust is paramount,” he said. “Achieving SOC 2 compliance is just one way we work to earn and maintain that trust. This report validates that our security practices are sound, and we’re fully committed to protecting our clients’ sensitive information.” Unlike a one-time achievement, SOC 2 compliance is an ongoing process that requires regular auditing and adaptation to new cybersecurity threats. For THN, this marks the beginning of a continuous journey to enhance its security practices, ensuring that client data remains protected in an ever-evolving digital landscape. Strengthening Global Partnerships Joining the ranks of select companies worldwide that meet SOC 2 standards, THN now have even greater opportunities to partner with hotels around the globe. With its trusted and scalable solutions, THN’s commitment to security not only reassures existing clients but also bolsters the company’s growth strategy as it continues expanding into new markets. In today’s cybersecurity environment, where data breaches and online threats are a constant concern, THN’s third-party SOC 2 certification offers peace of mind to hotels seeking technology solutions. This achievement underscores THN’s position as a trusted partner for hotels, ensuring that their data remains secure while enabling them to focus on delivering exceptional guest experiences.

TTI Technologies, a leader in hospitality tech solutions, has just announced the launch of an innovative barcode scanner that’s set to change the way hotels manage front desk operations across the U.S. and Canada. The new solution offers a cost-effective alternative to the traditional Optical Character Recognition (OCR) systems, which have long been the industry standard for reading guest IDs. Designed specifically for TTI’s Scan2PMS system, this barcode scanner reads barcodes from government-issued IDs and Machine Readable Zone (MRZ) codes from passports, allowing hotel staff to process guest check-ins more efficiently and affordably. It’s an innovation that promises to streamline front desk procedures while cutting down on operational costs – a win-win for hospitality businesses. Affordability Meets Versatility Juanita Andrade, Senior Account Manager at TTI Technologies, expressed the team’s enthusiasm about the product’s launch. “We’re thrilled to introduce a solution that brings real value to hotels. Our new barcode scanner offers a lower-cost option for Scan2PMS, and its versatility makes it suitable for a wide range of hotel properties,” she said. One of the key selling points of this scanner is that it eliminates the need for an OCR licence-a feature that drastically lowers the overall cost for hotels. For properties looking to upgrade their technology on a budget, this scanner opens the door to improved operations without the heavy price tag. Compatible with Any Property Management System Another standout feature of the scanner is its broad compatibility. It works with driver’s licences, government IDs, and MRZ codes from passports while seamlessly integrating with any Property Management System (PMS) that supports TTI Technologies. Hotels won’t have to overhaul their entire system to take advantage of the new technology, and they can even use their existing flatbed scanners, which reduces upfront investment. “Flexibility is key for our customers,” Andrade noted. “Hotels don’t need to spend more on additional equipment if they already have compatible hardware in place.” Extra Perks for Better Guest Management In addition to streamlining check-ins, the barcode scanner solution works with TTI’s ID Finder software, providing hotels with added functionalities like the “Do Not Rent” list. This feature allows properties to flag undesirable guests at check-in, improving both security and guest experience. Flexible Payment Options for Hotels of All Sizes TTI Technologies has also made it easier for hotels to manage payments, offering both monthly and annual plans with no long-term commitments. Andrade emphasised the freedom this gives hotels: “Because there’s no OCR cost, properties aren’t locked into long-term agreements. They have the flexibility to cancel at any time.” With its latest barcode scanner solution, TTI Technologies continues to demonstrate its commitment to providing innovative, affordable, and flexible solutions for hotels, regardless of their size or budget. By offering tools that enhance operations without the hefty price tag, TTI is helping hotels across North America stay competitive in a rapidly evolving industry.

Turneo, a promising travel tech start-up focused on experiential hospitality, announced a few days ago the successful close of a €2 million seed funding round led by Bessemer Venture Partners, with participation from Underline Ventures. This funding marks a significant milestone for Turneo as it gears up to expand its reach into new markets and enhance its product offerings. The company, founded in 2022, aims to empower hotels to deliver memorable in-destination activities to their guests, while streamlining the management of these offerings through a single platform. Turneo’s platform enables hotels to showcase and manage a wide range of experiences, from in-house services to local excursions. Guests can easily browse and book activities or transfers directly through the hotel’s website or app, enhancing convenience while boosting hotel revenue. Hotels, on the other hand, gain access to tools for creating new experiences, partnering with local providers, and reviewing valuable data and guest feedback. “Travellers increasingly book activities before they even set foot in their hotel,” said Fran Kauzlaric, Turneo’s co-founder. “With Turneo, hotels can elevate their guests’ experiences by making these activities visible and easily bookable, leading to happier guests, increased revenue, and reduced operational burdens.” The company has seen promising results from the 2024 summer season in Europe. Data shows that guests who booked activities through Turneo gave hotels 8% higher ratings on review sites, and over two-thirds of these bookings were made online. As the global experiences and hotel activities market is projected to reach $463 billion by 2030, Turneo estimates that $172 billion of that will be generated by hotels. This substantial market opportunity is one of the reasons behind Bessemer Venture Partners’ confidence in the start-up. “We’re thrilled to have such strong support from Bessemer Venture Partners and Underline Ventures,” said Turneo’s CEO and co-founder Matija Marijan. “This investment validates our vision and will help us scale operations, improve our technology, and forge key partnerships to enable more hotels to offer exceptional activities to their guests.” Bessemer Venture Partners, a global leader in early-stage venture capital, has backed major names like Shopify, LinkedIn, and Pinterest. Aditya Nidmarti, an investor at Bessemer and newly appointed Turneo board director, highlighted how the company is perfectly positioned to tap into the growing trend of experiences driving guest satisfaction and revenue in the hospitality sector. “Hotels can no longer rely on room sales alone. Travellers are seeking unique, memorable experiences, and Turneo allows hotels to effortlessly create and monetise these opportunities,” Nidmarti said. Alex Ferrara, partner at Bessemer and a key player in Shopify’s early success, echoed this sentiment, calling Turneo a potential game-changer for the hospitality industry. “Turneo is uniquely positioned to transform how people experience travel and how hotels elevate the destinations they operate in. Their focus on destination management is exactly what the industry needs right now.” With this fresh capital, Turneo plans to expand its global footprint, introduce new features to its AI-driven platform, and form strategic partnerships with leading hoteliers. The company, recognized as one of the “Hot 25 Travel Start-Ups” for 2024 by PhocusWire, is setting the stage to revolutionise experiential travel, ensuring that hotels can offer not just a room, but an unforgettable journey.

In a strategic move towards blending technology with sustainability, Hjortviken Country Club in Hindås, Sweden, has partnered with Vingcard, an ASSA ABLOY company, to adopt cutting-edge door lock solutions. The country club, managed by ESS Group, is set to open its doors in January 2025, marking it as Sweden’s first authentic country club. The collaboration also involves BRA Bygg, a construction company working to modernise and expand the historic venue. ESS Group’s renovation of Hjortviken aims to create a stylish, modern atmosphere while keeping environmental responsibility at the forefront. Sustainability is at the heart of the project, demonstrated through the use of recycled materials and the implementation of Vingcard’s eco-friendly locks, which come with Environmental Product Declarations (EPDs).  “Guest satisfaction today goes hand in hand with safety and sustainability,” said Magnus Anderson, CEO of BRA Bygg. “By addressing these rising standards, we can offer an experience that not only meets expectations but exceeds them in a way that’s mindful of our planet.” Vingcard’s advanced door locks, which align with the latest encryption standards like MIFARE Ultralight AES, offer the highest level of data protection while contributing to Hjortviken’s commitment to innovation. The locks also feature 128-bit key length encryption, ensuring guests’ security is uncompromised.  As Jens Svanäng Henriksson, Hotel Manager at Hjortviken Country Club, explained, environmental responsibility is now a major factor in travel decisions. “Guests are showing with their bookings that sustainability matters, and we believe it’s crucial to offer an enjoyable stay with a minimal environmental footprint. Vingcard, with its focus on secure, scalable, and eco-conscious technology, is the perfect partner to help us deliver on this promise.” Another standout feature of Vingcard’s locks is their future-proof design. The technology is ready for mobile access, allowing Hjortviken to easily activate mobile key check-in without costly hardware upgrades. This ability to adapt to evolving guest needs makes Vingcard a vital partner in ESS Group’s mission to meet high guest expectations. Hjortviken Country Club’s partnership with Vingcard reflects a broader shift in the hospitality industry towards embracing sustainability without compromising on guest comfort and security. With its grand opening just months away, the venue is set to lead the way in offering a refined, eco-conscious guest experience.

Wizehire, a leading hiring platform for growing businesses, has announced the expansion of its partnership with Hospitality Associates, a hotel management company overseeing properties across the West Coast. The extended two-year agreement will cover 25 hotels located in Washington, Oregon, Montana, and Alaska, operating under well-known brands such as Best Western and Comfort Inn. Initially partnering with Wizehire to address high recruitment costs-previously ranging from $1,000 to $2,000 per month per property-Hospitality Associates has seen a significant reduction in expenses while dramatically improving both the quality and quantity of job candidates. This success prompted the decision to extend the partnership, much to the satisfaction of the hotel management team. “The platform works. It’s simplified hiring across all 25 of our properties and made the process much more efficient,” said Ryan Carroll, VP of Operations at Hospitality Associates. “When we asked our hotel managers whether we should continue with Wizehire, there wasn’t a single dissent.” Beyond reducing recruitment costs, Wizehire’s platform has enhanced productivity and sped up the hiring process. What sets Wizehire apart is its personalised support through dedicated coaches and strategic relationship managers, who provide tailored guidance to ensure clients can fully leverage the platform’s capabilities. “Wizehire’s hands-on support has been invaluable,” added Carroll. “Our strategic relationship manager has helped us navigate the platform and make the most of its advanced talent-matching technology to find the right candidates faster.” With new features on the horizon-such as advanced location filters and automated candidate disqualification-Wizehire continues to meet the evolving needs of Hospitality Associates. The platform’s ability to save time while maintaining high hiring standards has become an essential part of the company’s recruitment strategy. The renewal of this partnership highlights both companies’ commitment to making the hiring process more efficient and cost-effective. By streamlining recruitment efforts, Hospitality Associates is better equipped to attract top talent and keep their operations running smoothly across multiple properties.

Talsey AI, a cutting-edge AI-powered guest communication tool, has teamed up with Visual Matrix, a leading property management system (PMS) provider, to elevate guest experiences and streamline hotel operations through smart chat technology. This partnership aims to provide hotels with innovative, easy-to-use tools that will enhance communication, improve guest satisfaction, and boost operational efficiency. Talsey AI’s platform harnesses the power of artificial intelligence to facilitate seamless interaction between hotels and their guests. The tool is designed to proactively address concerns, offer personalised support, and streamline communication. With a remarkable 92% comprehension rate, Talsey’s AI-driven platform helps hoteliers deliver exceptional service while reducing the workload for hotel staff.  Logan Nicholson, CEO and Founder of Talsey, emphasised the importance of effective digital communication in the hospitality industry: “We believe that the key to enhancing guest experience lies in the power of effective digital communication. Our partnership with Visual Matrix allows us to equip more hoteliers with the tools needed to create memorable stays, increase positive reviews, and ultimately boost guest loyalty and occupancy. We’re making it easier for hotels to transform the guest experience without the stress of complex software.” Key Features of Talsey AI: Ease of Use: Talsey’s custom AI can be adapted to any hotel in under a week, with staff able to master the platform in just 10 minutes. Smart Inbox: Prioritises urgent guest messages, ensuring timely responses while reducing time spent on communication management. AI-Enhanced Communication: Provides 24/7 support with automatically tailored responses, offering guests professional and immediate assistance. Automatic Review Management: Increases positive guest reviews while reducing complaints by an average of 60%, thanks to proactive feedback handling. This integration with Visual Matrix further amplifies the benefits of Talsey AI. As a trusted PMS provider, Visual Matrix offers a comprehensive platform that now works seamlessly with Talsey’s AI-powered communication system. Hoteliers can automate guest services, streamline workflows, and create a smoother, more efficient operation. Together, the two systems offer a transformative solution that delivers personalised, real-time responses and improves overall hotel efficiency. Patty Jefferson, Chief Development Officer of Visual Matrix, shared her excitement about the partnership: “We’re thrilled to announce our collaboration with Talsey. By integrating their intuitive platform with our PMS, we’re bringing hotel guest experiences to a whole new level. Hoteliers won’t have to struggle with complicated software, which means they can focus on what matters-delivering great service, boosting revenue, and increasing guest loyalty.” Now fully integrated as a technology partner of Visual Matrix, Talsey AI offers hotels an effortless way to implement AI-powered guest communication, transforming how hotels interact with guests and manage operations in real time.

Minor Hotels Europe & Americas has taken a significant step towards achieving its ambitious sustainability goals by partnering with Deepki, the market-leading ESG platform for real estate. The collaboration aims to support the hotel group’s transition to net zero, leveraging Deepki’s powerful data-driven insights to streamline and evolve its environmental practices worldwide. With a sustainability roadmap in place for over a decade, Minor Hotels Europe & Americas is aligning its strategy with the Paris Agreement, committing to limit global warming to 1.5°C above pre-industrial levels. As part of this commitment, the group plans to reduce its scope 1 and 2 greenhouse gas emissions by 46.2% by 2030, compared to 2019 levels. Looking further ahead, it aims to cut company-wide emissions by 90% by 2050, across its entire value chain. Both targets have been officially validated by the Science Based Targets initiative (SBTi). By adopting Deepki’s platform, Minor Hotels Europe & Americas gains the ability to track and monitor its decarbonisation efforts more effectively. The platform allows the group to define and implement energy efficiency measures, assess their impact, and track progress in reducing greenhouse gas emissions. Deepki’s solution covers the entire decarbonisation journey-from data collection to analysis and action-providing a clear path to achieving net zero. “We are committed to an ambitious ESG strategy and have partnered with Deepki to improve the environmental performance of our real estate assets,” said Pilar Rodríguez Esteban, Senior Vice President of Projects, Construction, Engineering & Maintenance for Minor Hotels Europe & Americas. “Deploying Deepki’s platform has brought a new level of transparency and simplified reporting, which strengthens our ESG leadership in the sector. With guests increasingly factoring in environmental performance when choosing accommodation, it’s important that we reflect these values in our offerings.” Deepki’s platform is already being used to gather and monitor data across over 350 buildings in more than 30 countries. By centralising energy and environmental key performance indicators (KPIs) into one system, Minor Hotels can ensure greater consistency and visibility across its portfolio. The platform automates data collection and analysis, enabling the group to optimise its energy efficiency and improve its environmental footprint through digitalisation. This comprehensive data collection also helps identify properties that are at risk of becoming “stranded assets” due to climate change impacts-a growing concern in the European real estate market. With Deepki’s platform, Minor Hotels can implement decarbonization and resilience plans to address these risks, ensuring long-term sustainability for its properties. Xana Muñiz, Vice President of Southern Europe & LATAM at Deepki, praised the collaboration: “Thanks to Deepki, Minor Hotels Europe & Americas has gained a clearer picture of its portfolio’s performance and can now take concrete steps to enhance its ESG credentials. This partnership has not only reduced the carbon footprint of their hotels but is also generating economic and social benefits, improving energy efficiency, and creating healthier, more sustainable environments for guests.” With this partnership, Minor Hotels Europe & Americas is reinforcing its commitment to sustainability, ensuring a more responsible and eco-friendly future for its operations while enhancing the guest experience in a more environmentally conscious way.

Sabre Hospitality, a division of Sabre Corporation and a global leader in travel technology, has announced an exciting new partnership with Sensible Weather Technologies, LLC, the leader in Weather Guarantee services. This collaboration will integrate Sensible Weather’s innovative protection into Sabre Hospitality’s SynXis Booking Engine, allowing travellers to book with greater confidence, knowing their trips are safeguarded against unexpected weather disruptions. Under the agreement, Sensible’s Weather Guarantee will be seamlessly embedded into the SynXis platform, offering guests peace of mind when booking at participating hotels. For properties that opt into the program, guests will be automatically reimbursed for specific weather-related disruptions during their stay, giving them the flexibility to explore alternative experiences. Ethan Wiseman, Head of Distribution Product Management for Sabre Hospitality, highlighted the significance of the partnership: “This collaboration with Sensible Weather aligns with Sabre’s broader eCommerce retailing strategy. By integrating the leading weather guarantee product, we’re transforming the booking journey, offering travellers more confidence to finalise their plans. This is another way Sabre Hospitality is driving hotel eCommerce forward by empowering hoteliers with innovative tools that meet the changing needs of travellers.” Sensible’s Weather Guarantee helps hotels reduce cancellations, boost booking conversions, and enhance overall guest satisfaction, ensuring travellers enjoy their stay regardless of the weather. By offering this guarantee at the point of booking, Sabre and Sensible are elevating the guest experience, providing a safety net that allows travellers to commit to their plans without worry. Nick Cavanaugh, Ph.D., CEO of Sensible Weather, expressed his enthusiasm about the partnership: “We are thrilled to bring Weather Guarantees to Sabre Hospitality’s expansive network of hotels. Weather is one of the top concerns for travellers, and our mission is to provide peace of mind when booking online. With our integration into the SynXis platform, hotels now have a seamless way to increase booking conversions at checkout, while also enhancing guest satisfaction when unexpected weather affects their trip.” This partnership marks a major step forward in making hotel stays more flexible and traveller-friendly, transforming the way guests plan and book their stays in weather-prone destinations.

BWH Hotels has unveiled two new Best Western Rewards Visa Signature Credit Cards, developed in collaboration with Mercury Financial and Visa, a global leader in digital payments. This exciting launch offers travellers an enhanced way to earn and redeem points through BWH Hotels’ award-winning Best Western Rewards loyalty program. Designed with frequent travellers in mind, the new credit cards provide a faster route to earning BWR points, which can be used at any of BWH Hotels’ 4,300 properties across 18 diverse brands in more than 100 countries. Unlike many loyalty programs, BWR points never expire, making it easier for guests to redeem them for free or discounted stays, gift cards, or even charitable donations. “At BWH Hotels, we are dedicated to inspiring travel and making it accessible to everyone,” said Joelle Park, Senior Vice President and Chief Marketing Officer at BWH Hotels. “Partnering with Mercury Financial, a company that shares our commitment to customer satisfaction, allows us to offer co-branded credit cards that open up more travel possibilities. Whether it’s free night redemptions, exclusive member rates, or other exciting perks, these cards provide our guests with even more opportunities to explore the world.” The collaboration with Mercury Financial and Visa promises to bring additional value to Best Western Rewards members. The cards are designed to help cardholders quickly accumulate points through everyday purchases, ensuring that loyalty program members can enjoy even more rewards during their travels. James Corcoran, CEO of Mercury Financial, praised the partnership: “With BWH Hotels and Visa, we’ve created a co-branded card program that delivers exceptional value. This partnership allows more Best Western Rewards members to access a credit card that speeds up the process of earning valuable points and exclusive benefits.” Visa’s Kirk Stuart, Senior Vice President of North America Merchant, Acquiring & Enablement, echoed the sentiment, emphasising the cards’ ability to enhance the travel experience for consumers. “In collaboration with BWH Hotels and Mercury Financial, we are providing a credit solution that aligns with the evolving needs of travellers. We’re excited to offer a card that not only enriches their experiences but also enhances the value of Visa for travel enthusiasts.”  This launch marks a significant step for BWH Hotels in its ongoing efforts to deliver more value and unforgettable experiences to its global community of loyal travellers.

Princess Hotels & Resorts, renowned for its luxurious properties in the Dominican Republic, Mexico, and Jamaica, has significantly increased profitability, reporting a 102% rise in Return on Ad Spend (ROAS) thanks to Google’s Demand Gen campaigns. The campaign, launched in collaboration with digital marketing partner Mirai, was aimed at attracting new guests while re-engaging visitors who had previously shown interest in booking a stay. Operating in the competitive luxury travel market, Princess Hotels & Resorts sought to drive qualified leads and bookings for its properties, particularly in the Dominican Republic and Mexico. The goal was to engage high-potential travellers and keep the brand at the forefront of potential guests’ minds, all while maximising reservation rates. The hotel group turned to Google’s AI-driven Demand Gen campaigns, which offered a smarter, more targeted way to reach travellers. By leveraging Google’s advanced AI technology combined with audience data, Princess Hotels & Resorts was able to personalise the guest journey through custom video content and targeted messaging. These ads were designed to reconnect with website visitors who had previously shown reservation intent, boosting engagement and keeping the brand top-of-mind. Partnering with Mirai, Princess Hotels & Resorts implemented a smart bidding strategy that ensured their high-quality video and image ads reached the right audience. By following best practices for asset coverage, they maximised the impact of the campaign. What Changed: The campaign, which ran from April to June (Q2), delivered outstanding results. There was a 165% increase in qualified leads, reflected in the click-through rate (CTR), and a 102% increase in profitability (ROAS). The campaign also saw a conversion rate of 19.1, demonstrating the effectiveness of engaging potential guests at different stages of their booking journey. Business data further highlighted an 18% growth in revenue and a 14% increase in bookings during the campaign period. The strategy, focusing on mid and lower funnel interactions, successfully increased traffic, bookings, and revenue. Pere Jordi Estivill, Head of Digital Marketing and Web at Princess Hotels & Resorts, reflected on the success: “This new campaign, replacing Discovery Ads, provides a more immersive ad environment. By working with Mirai, we implemented a focused strategy that boosted traffic, ROAS, and revenue. It’s been a game-changer for us.” Princess Hotels & Resorts’ adoption of Google’s Demand Gen campaigns showcases how targeted, AI-driven solutions can drive significant growth in both profitability and guest engagement in the competitive world of luxury travel.

In a move set to revolutionise hotel bookings, TRYBE, the cloud-native spa, leisure, and activities software, has announced an industry-first partnership with Profitroom. This innovative integration is designed to streamline overnight spa and leisure bookings, while boosting guest experiences and revenue for hoteliers. With this new collaboration, hotels can now offer guests a fully automated, intuitive booking journey that simplifies scheduling and payments. By syncing live calendars between their property management systems (PMS) and TRYBE, hotels can efficiently manage secure payments, offer bespoke overnight packages, and access real-time reporting-all from a single platform.  For guests, the new system means flexibility and control. Whether planning a spa getaway months in advance or making a last-minute booking, guests can now schedule, modify, or cancel their overnight spa and leisure plans effortlessly. This self-service feature enhances convenience, allowing guests to personalise their stay with ease. Ricky Daniels, Co-Founder of TRYBE, highlighted the game-changing nature of the integration: “TRYBE was built to address the frustrations caused by outdated technology that often hindered hotels from maximising revenue. This integration with Profitroom is a major step forward, offering hotels a seamless booking process that gives guests the flexibility they want, while allowing businesses to thrive.” In today’s competitive hospitality landscape, a smooth and comprehensive booking experience can make all the difference. With this new capability, hoteliers will not only be able to offer online day bookings for spa and leisure services but also manage complex overnight packages with minimal manual input. Patryk Luszcz, UK Regional Director for Profitroom, emphasised the importance of guest autonomy: “In today’s market, guest satisfaction depends on control and convenience. This integration gives guests exactly that-a frictionless booking experience-while empowering hotels to increase revenue and streamline their operations.” The integration will be available starting in September 2024 and is expected to significantly enhance the booking capabilities of boutique hotels and resorts. By combining the strengths of TRYBE’s cloud-based software with Profitroom’s expertise, this partnership aims to set a new standard in hospitality technology.

Hospes Infante Sagres, recently named ‘Portugal’s Luxury Hotel of the Year’ in 2023 by ‘Luxuri Magazine’, is raising the bar once again. Following an extensive renovation, the iconic 5-star hotel in the heart of Porto has reopened its doors in 2024, offering a refreshed blend of history and modern luxury. To further enhance its guest experience, the hotel has teamed up with Shiji, a global leader in hospitality technology, to upgrade its point-of-sale (POS) and food & beverage systems. At the centre of this partnership is Shiji’s Infrasys POS system, now powering the operations at the hotel’s renowned Scarlett Brasserie & Wine Bar. Known for its seamless integration with property management systems (PMS) and user-friendly design, Infrasys was the clear choice for the hotel as it embarked on its digital transformation journey. The system, praised for its intuitive interface and 24/7 support, allows the hotel to streamline operations while offering a personalised touch to guests. Jose Guixeras, Sales Director for Southern Europe & Africa at Shiji, expressed his excitement about the collaboration. “We are honoured to partner with Hospes Infante Sagres, a hotel that truly embodies the spirit of luxury hospitality. Our Infrasys POS solution is designed to help hotels provide exceptional service, and we’re thrilled to see how it’s enhancing the guest experience here.” By investing in Shiji’s Infrasys POS, Hospes Infante Sagres is reinforcing its commitment to excellence. With access to real-time data, robust security features, and continuous support, the hotel is poised to remain a leader in the luxury hospitality sector, ensuring every guest leaves with an unforgettable experience. This partnership marks a significant milestone in Hospes Infante Sagres’ journey, showing that even as they honour their historic roots, they are firmly embracing the future of hospitality.

BirchStreet Systems, a global leader in procure-to-pay solutions for the hospitality industry, has been selected as the exclusive partner by Red Sea Global, the visionary developer behind Saudi Arabia’s landmark tourism projects-The Red Sea and AMAALA. These destinations are set to transform the country’s tourism landscape by turning a vast stretch of the Red Sea coastline into high-end international resorts focused on sustainability and regenerative tourism. Spanning an area the size of a small country, The Red Sea destination will encompass an archipelago of untouched islands along Saudi Arabia’s west coast. Already considered a game-changer in luxury tourism, the project is well underway, with three hotels already open and more set to follow. Mark Haywood, Chief Commercial Officer & Senior Vice President International for BirchStreet Systems, expressed excitement over the partnership: “Being chosen as Red Sea Global’s exclusive procure-to-pay partner underscores our expertise in hospitality and our ability to support large-scale developments. Red Sea Global is reshaping the future of luxury tourism, and we are honoured to play a part in this remarkable journey.” Akram Hashem, Senior Director of Operations for Hospitality Systems Technology at Red Sea Global, highlighted why BirchStreet was chosen from a competitive field: “BirchStreet Systems is more than just a procure-to-pay provider; they are true hospitality experts. Their deep industry knowledge and long-standing partnerships with global hotel brands made them the perfect partner for our project.” BirchStreet’s partnership was secured through its impressive track record with major hotel brands like Four Seasons, Marriott, Hilton, and Hyatt. Haywood emphasised the importance of this legacy: “Red Sea Global recognised the strength of our industry relationships and saw value in partnering with a company that is deeply embedded in hospitality. Our comprehensive services, from eProcurement to Inventory and Recipe Management, will be critical in supporting the operational needs of these luxury resorts.” The Red Sea destination opened its doors to its first guests in 2023, with more luxury properties on the horizon. Iconic hotels like Shebara and Desert Rock are set to welcome guests later this year, while Shura Island is expected to be ready by 2025. The Red Sea International Airport, which has been accommodating domestic flights since September 2023, began its first international route to Dubai in April 2024. When fully completed in 2030, The Red Sea project will feature 50 resorts, 8,000 hotel rooms, over 1,000 residential properties, and world-class amenities such as luxury marinas, golf courses, entertainment venues, and fine dining options. In addition to The Red Sea, Red Sea Global’s second destination, Thuwal Private Retreat, is set to open in the coming weeks. Meanwhile, AMAALA, another flagship development, will welcome its first guests in 2025, with eight luxury resorts and the highly anticipated Yacht Club forming part of the project’s first phase. As BirchStreet Systems joins forces with Red Sea Global, the collaboration represents a significant step toward reshaping Saudi Arabia’s luxury tourism market-balancing cutting-edge technology with world-class hospitality.

Home2 Suites by Hilton, a leader in the extended stay hotel segment, is marking a significant milestone with the opening of its 700th hotel worldwide. With more than 750 additional properties in development, the brand is redefining hospitality standards while continuing its impressive global expansion. Since its launch in 2011, Home2 Suites has focused on meeting the needs of both leisure and business travellers, while offering an attractive, resilient product for first-time and experienced hotel owners alike. Recently named the No. 1 Upper Midscale/Midscale Extended Stay brand in J.D. Power’s 2024 North America Hotel Guest Satisfaction Index for the second year running, Home2 Suites is setting new benchmarks for innovation. As the first Hilton brand to welcome pets, it has remained at the forefront of responsible design efforts, championing sustainability while maintaining the welcoming spirit that has earned the trust of guests across the globe. A Growing Footprint and a Commitment to Guest Choice With over 700 properties now open and the largest development pipeline of any hotel brand in the U.S., Home2 Suites continues to expand its presence both domestically and internationally. Its portfolio spans all 48 continental U.S. states and Alaska, with new signings recently in Europe, the Middle East, Africa, and Latin America. The brand’s strategic expansion into emerging markets reflects its commitment to bringing its home-like accommodations to travellers in areas where extended stay options are often limited. Evolving to Meet the Needs of Modern Travelers By keeping a close eye on current and emerging travel trends, Home2 Suites has continuously refined its offerings to meet the changing expectations of guests. The brand’s signature amenities-such as its integrated fitness and laundry facility, Spin2Cycle, and flexible guest suites-remain popular, while recent design updates ensure that Home2 Suites properties continue to feel fresh, modern, and in tune with today’s traveller.  Two new design packages give hoteliers more flexibility to tailor their properties to their specific market needs, while maintaining the core elements that make Home2 Suites a beloved choice for long-term stays. The brand is also piloting an enhanced breakfast menu in the U.S. and Canada, offering more customisable options for guests to start their day with a personal touch. A Leader in Sustainability Home2 Suites is also distinguishing itself through its sustainability efforts, which are deeply embedded in the brand’s DNA. From reducing its environmental impact through energy-efficient construction and design to offering amenities like electric vehicle charging stations and saline pools, the brand is leading the way in responsible travel. Home2 Suites was the first Hilton brand to introduce full-size bath amenity dispensers, reducing plastic waste from single-use toiletries, and continues to innovate in areas that promote a more sustainable guest experience. Looking to the Future As Home2 Suites continues its global expansion, the brand remains committed to evolving with the needs of its guests and owners. By embracing innovation, enhancing guest satisfaction, and prioritising sustainability, Home2 Suites is solidifying its position as a leader in the extended stay market-and within the broader hospitality industry. As it looks toward the future, Home2 Suites remains a trusted and innovative choice for travellers worldwide, while continuing to be a beacon of creativity and growth within Hilton’s portfolio.

Event Temple has unveiled its latest game-changing feature, the ‘Guest Portal’, designed to simplify and centralise event management for both hoteliers and their guests. Recognising the frustrations often associated with booking events-where information can be scattered across emails, documents, and outdated financial systems-Event Temple has created a one-stop solution to streamline these processes. The new Guest Portal is set to transform how hoteliers and their guests manage event bookings, payments, and preferences. With all essential details in one place, the portal offers a clear, user-friendly interface that simplifies the event experience from start to finish. Key Features of the Guest Portal Include: A Crystal Clear Interface: Guests can now view all the details of their booking in one place, from check-in dates to dietary preferences, providing greater transparency and ease. Payments Simplified: With integrated Scheduled Payments, the days of chasing payments or deciphering invoices are over. Transactions are now faster and easier to manage. Full Event Breakdown: The portal offers a comprehensive overview of the event, ensuring that guests know exactly what they’re getting and how much it costs, with no hidden surprises. According to Event Temple, the Guest Portal represents more than just a technical upgrade-it marks a shift in how businesses and guests engage with one another. By centralising event booking and payment processes, the portal is designed to reduce confusion, improve guest satisfaction, and make event planning smoother for all parties involved. “This is much more than a tool-it’s a new way to interact with guests,” the company stated. “In a world where today’s guests are more tech-savvy than ever, we’re not just meeting their expectations, we’re exceeding them. The Guest Portal provides clarity, control, and a better overall experience.” With this launch, Event Temple aims to enhance operations for hospitality professionals while delivering memorable, stress-free events for guests.

Marston’s Pubs PLC, a leading name in the UK pub scene, has announced a significant step in transforming its hotel management operations by selecting Mews, a hospitality cloud platform, to streamline and automate key processes across its portfolio of 92 hotels and inns. While Marston’s is best known for its network of over 1,500 pubs, the company also oversees nearly 1,800 guest rooms, where future-proofing and efficiency have become top priorities. By implementing Mews, Marston’s can now offer a more seamless experience for guests, allowing check-in and check-out processes to be completed directly from a tablet or phone. This shift not only enhances guest convenience but also improves day-to-day operations for the business. Rikki Hampton, Head of Hotels for Marston’s, expressed excitement about the new partnership. “We chose Mews for several reasons, including the ability to automate time-consuming tasks and deliver a great digital guest journey,” Hampton explained. “But what really stood out was Mews’ forward-thinking approach. We’re confident that this system will evolve alongside us as we grow.” A key benefit of Mews, according to Hampton, is its user-friendly design, which is crucial in an industry known for high staff turnover. “Having a PMS that’s easy to train people on is essential, and Mews is one of the most intuitive systems out there. This allows our team members to get up to speed quickly and gives them a better experience on the job.” Since going live with Mews across all of its properties, Marston’s has already seen positive impacts on its business. The platform has given the company greater control over user access, enhancing security and helping protect revenue by simplifying rate management. Richard Valtr, Founder of Mews, welcomed the opportunity to work with Marston’s. “We’re thrilled to partner with such an iconic brand and help them deliver exceptional hospitality across the UK,” Valtr said. “In the short time we’ve worked together, Marston’s has shown a real commitment to smarter, more efficient ways of operating. We’re excited to see what the future holds for our partnership as we continue to drive growth and success.” With the full rollout of Mews, Marston’s is now equipped to meet the evolving needs of its guests while optimising operations across its properties.

Hyatt Hotels Corporation has announced a major move in modernising its property management system (PMS) across its global portfolio. In a strategic partnership with Oracle, Hyatt is rolling out the Oracle OPERA Cloud platform to over 1,000 of its hotels and all-inclusive properties worldwide. This shift aims to streamline operations, enhance data management, and deliver a consistent, high-quality experience for guests. With OPERA Cloud, Hyatt will standardise its operations across its vast network of properties. The platform provides a unified interface, making it easier for colleagues to access key insights, optimise operations, and respond to guest needs more efficiently.  Cameron Hammond, Senior Vice President of Global Field Technology Services at Hyatt, emphasised the role technology plays in shaping the future of hospitality. “As one of the world’s top hospitality companies, Hyatt is committed to caring for people so they can be their best,” Hammond stated. “By moving to OPERA Cloud and extending our collaboration with Oracle, we empower our colleagues to deliver unforgettable experiences to our guests with more ease and efficiency.” Built on the secure and high-performance Oracle Cloud Infrastructure (OCI), OPERA Cloud will allow Hyatt to centralise data from its properties globally. This will give Hyatt a holistic view of operations while also enabling a deep understanding of individual guest preferences. These insights will help personalise guest interactions, creating more memorable stays. Alex Alt, Executive Vice President and General Manager of Oracle Hospitality and Retail, highlighted the flexibility OPERA Cloud offers. “With OPERA Cloud as the secure data and service foundation, Hyatt will be able to scale its portfolio while giving operators the tools to innovate quickly and adapt to guest needs,” Alt said.  Hyatt’s move to OPERA Cloud also opens the door for innovation through the Oracle Hospitality Integration Platform (OHIP), allowing properties to integrate new business and customer services with ease. This integration is part of Hyatt’s broader vision to use technology that not only enhances the guest experience but also provides long-term savings for hotel owners and operators. For Hyatt, this transition is a key step in staying ahead in the rapidly evolving hospitality industry while maintaining its commitment to personalised and efficient guest service.

Super 8 by Wyndham has launched ‘INNOV8TE 2.0’, an innovative design package aimed at revitalising guest rooms while enhancing operational efficiency for hotel owners. Released in celebration of the brand’s 50th anniversary, INNOV8TE 2.0 blends style and practicality, offering a cost-effective solution starting at just $1,850 per room. Available across the U.S. and Canada, this next-generation upgrade promises to elevate the hotel experience with sleek furniture, modern finishes, and durable materials. Mike Mueller, President of Super 8 by Wyndham, highlighted the significance of this milestone: “As we celebrate 50 years, we’re not just keeping pace-we’re setting the standard. INNOV8TE 2.0 is more than an upgrade; it’s a bold leap forward that empowers our owners and enhances guest experiences.” Design with Efficiency and Durability in Mind INNOV8TE 2.0 is crafted for today’s travellers, featuring updated colour schemes, modern furniture, and crisp bedding, all designed to enhance guest comfort while ensuring easy maintenance. With durable flooring and efficient case goods, the package helps hotel owners streamline housekeeping tasks and reduce replacement costs. Some of the standout features include: Sleek Case Goods: Light-coloured finishes brighten rooms, while new combo units integrate fridges, microwaves, and TVs, optimising space and simplifying cleaning. Vibrant Accents: Super 8’s iconic reds and yellows are incorporated through desk lamps, seating, and bold design touches that infuse energy into the space. Durable Window Treatments: Roller shades and modern drapes offer easy maintenance and improved energy efficiency by blocking sunlight. Stylish Flooring: Long-lasting, scratch-resistant LVT flooring offers a sophisticated look, while new carpeting options provide durability for high-traffic areas. Compact Seating: A vibrant red lounge chair combines comfort with space-saving design, ideal for maximising room functionality. Signature Headboard Art: The iconic black-and-white headboard, featuring local artwork, returns with a pop of yellow for a stylish yet easy-to-clean feature. A Flexible, Cost-Saving Solution for Hotel Owners What makes INNOV8TE 2.0 a game-changer is its flexibility. Owners can choose between a full guestroom upgrade or gradual improvements, allowing them to update at their own pace. Through Wyndham’s Manufacturer Direct program, hotel owners can independently integrate the package, saving on costs while tailoring renovations to their specific needs. For those who prefer a traditional approach, Wyndham offers additional support through Procurement Service Providers. With INNOV8TE 2.0, Super 8 by Wyndham is not just staying relevant-it’s helping its owners and guests experience the next generation of hospitality innovation.

GoTab, a leader in restaurant technology, has announced the launch of ‘Bespoke GoTab’, a new platform designed to give hospitality operators the power to create personalised guest experiences on their own terms. While closely tied to GoTab’s core technology, Bespoke GoTab stands as a unique platform, offering designers and developers the ability to build tailored guest interactions using the GoTab infrastructure in either an embedded or white-labelled format. Tim McLaughlin, CEO and co-founder of GoTab, explained the inspiration behind the new platform: “We noticed that GoTab components were already being adapted in ways we hadn’t expected. Bespoke GoTab is a launchpad for hospitality brands wanting to set themselves apart in a competitive market. We’re making it easier for them to innovate and elevate the guest experience.” Since 2021, brands have leveraged GoTab’s open API to create integrations that enhance revenue and improve guest interactions. With the launch of Bespoke GoTab, businesses can now tap into these tools to design fully customised experiences, even beyond the GoTab POS system. Faster Innovation with Bespoke GoTab Bespoke GoTab is designed to accelerate the deployment of custom ordering and payment solutions, helping businesses respond quickly to market changes. With over 130 integrations and over 1 billion guest experiences delivered, the platform caters to a variety of industries, from restaurants and hotels to festivals, theatres, and gaming centres. Bespoke GoTab supports a range of technologies, including NFC, QR, and RFID, offering self-service, contactless, and hybrid models for diverse hospitality settings. McLaughlin emphasised the importance of flexibility: “At GoTab, we believe that hospitality is about creating unique experiences, and Bespoke GoTab gives operators the tools to craft these experiences independently. Whether you’re a restaurant, a festival, or a gaming centre, our developer-friendly API and resources make it easy to bring your vision to life.” Collaboration and Flexibility at the Core A key feature of Bespoke GoTab is its independence from the GoTab POS system, allowing businesses to integrate with other technologies and choose the tools that best meet their needs. This flexibility ensures operators can innovate without being restricted by a single system, enabling them to build everything from custom ordering screens to loyalty programs and more. By providing a platform where creativity and technology converge, Bespoke GoTab allows businesses to design distinctive guest experiences that meet evolving consumer expectations. It’s a developer-friendly space where brands can take full control of how they engage with their guests. As McLaughlin concluded, “Bespoke GoTab represents a significant leap forward, offering hospitality operators the ability to create tailored, innovative experiences that keep guests coming back.”

Nuitée, a global provider of hotel API infrastructure, and Sabre Corporation, a leading technology company powering the global travel industry, have announced a strategic partnership to distribute Nuitée’s lodging content through Sabre’s Content Services for Lodging. This collaboration aims to enhance hotel booking solutions for travel agencies connected to Sabre, offering a broader range of lodging options and improved booking efficiency. With this integration, Sabre-connected agencies will now have access to Nuitée’s extensive hotel inventory, allowing them to book properties through both commissionable and competitive net-rate models. This move strengthens Sabre’s role as a leader in hotel content distribution, helping travel agencies increase their hotel attach rates and providing more tailored options for travellers. “We’re committed to simplifying the booking process for agencies by providing a one-stop platform for all trip components,” said Chinmai Sharma, Global Head of Lodging, Ground, and Sea at Sabre. “Our agreement with Nuitée enhances our ability to offer rich, multi-source lodging content, making it easier for agencies to find the best lodging options and create more personalised experiences for their clients.” Sabre’s Content Services for Lodging is built with a flexible, API-first approach, enabling travel agencies, corporations, and online booking tools to access a wide range of hotel content while balancing personalisation, policy, and pricing. The partnership with Nuitée further supports Sabre’s goal of delivering efficient, customisable, and competitive hotel booking solutions. Med Benmansour, CEO and Founder of Nuitée, expressed excitement about the partnership: “Our goal is to streamline the hotel booking process for both corporate and leisure travellers. This agreement with Sabre represents a major milestone, allowing us to provide optimised hotel content through our curated API, backed by superior service.” The partnership underscores both companies’ commitment to supporting the managed travel sector in an increasingly competitive marketplace. Sabre’s integration of Nuitée’s content will empower travel agencies with more comprehensive booking options and enhanced tools, further solidifying Sabre’s leadership in the lodging distribution space. By combining Nuitée’s hotel inventory with Sabre’s global distribution system (GDS), travel agencies can now offer a more personalised, efficient, and competitive booking experience for travellers, opening up new opportunities to boost revenue and customer satisfaction.

SiteMinder, the world’s leading hotel distribution and revenue platform, has just launched ‘Dynamic Revenue Plus’, a game-changing tool designed to bring real-time revenue management to hotels of all sizes. For the first time, hotels can access live market intelligence and take immediate action on inventory, pricing, and distribution strategies from a single, mobile-first system. Dynamic Revenue Plus marks a significant shift in how hotels manage revenue. Unlike traditional systems that were often out of reach for smaller properties, this solution gives all hotels, regardless of size or resources, the ability to optimise their revenue strategies based on live market demand. It’s powered by the extensive data within SiteMinder’s platform, which tracks 120 million hotel reservations annually, offering users unparalleled insight into top source markets. Dynamic Revenue Plus will also feature dynamic pricing recommendations through a partnership with IDeaS, a leading provider of revenue management software. This combination will equip hoteliers with a robust, unified solution that allows them to react swiftly to market fluctuations, something previously available only to hotels with dedicated revenue management teams. Klaus Kohlmayr, Chief Evangelist and Development Officer at IDeaS, emphasised the transformative potential: “We’re committed to democratising revenue management. This partnership allows hotels of any size to move away from outdated manual practices and tap into dynamic, demand-based pricing.” Dynamic Revenue Plus empowers hoteliers to move beyond static revenue management, which often involves slow and irregular pricing adjustments. Now, changes like bulk room rate updates, inventory adjustments, and new promotions can be made swiftly-on both desktop and mobile-allowing hotels to stay agile in an ever-changing market. Leah Rankin, Chief Product Officer at SiteMinder, highlighted how the platform offers more than just data: “Dynamic Revenue Plus is unique because it allows hoteliers not only to consume insights but to act on them within minutes. Its mobile-first approach and ability to predict future demand help hotels adapt quickly to market shifts.” The timing of this launch is particularly crucial. As international travel rebounds and the events industry experiences a surge, Dynamic Revenue Plus provides hotels with critical insights into demand surges and key events, enabling them to capitalise on new revenue opportunities faster than ever before. Fready Goenawan, Revenue and Distribution Manager for Ovolo Hotels in Australia, shared his experience with the platform: “The notifications we get through Dynamic Revenue Plus have replaced the manual holiday calendars we used to manage. This system is a huge time-saver for our team. It also offers amazing insights into geographic markets, showing us exactly which countries are returning to our hotels and allowing us to tailor promotions accordingly. It’s been a powerful tool for maximising our revenue.” Currently available in Australia and New Zealand, with plans to expand globally by 2025, Dynamic Revenue Plus is a key component of SiteMinder’s Smart Platform strategy, which aims to make sophisticated revenue management accessible to every hotel worldwide.

Lighthouse, formerly known as OTA Insight, has just unveiled a groundbreaking feature in its Benchmark Insight solution: Smart Compset. Designed to revolutionise how hotel revenue managers navigate their competitive landscape, Smart Compset uses advanced artificial intelligence (AI) and data analytics to create anonymised, dynamic competitive sets. This marks a significant leap forward for an industry that increasingly relies on real-time data to make critical decisions. Sean Fitzpatrick, CEO of Lighthouse, highlighted the industry-wide demand for more dynamic and forward-looking competitive intelligence: “With Smart Compset, we’re addressing a key gap in how hotels gather and use data to drive revenue. Our goal is to empower revenue managers and commercial teams with the tools they need to make informed, proactive decisions.” Unlike traditional static competitive sets, which often fall short in capturing today’s fast-changing market dynamics, Smart Compset offers hotels access to forward-looking Average Daily Rate (ADR) and Revenue Per Available Room (RevPAR) data, updated daily. By doing so, it enables hoteliers to stay ahead of the competition with a clearer, real-time understanding of market trends. Nick De Jonghe, Director of Product Growth at Lighthouse, added: “Our research shows that many revenue managers still rely on outdated or irrelevant competitive data. Smart Compset changes this by offering a dynamic, user-defined view of the competitive landscape. It’s not just another tool-it’s a strategic asset that can truly drive a hotel’s bottom line.” The Smart Compset feature allows users to select criteria such as hotel class, location, and star rating, tailoring competitive sets to their needs. This flexibility delivers a more accurate and actionable view of competitors. Additionally, Smart Compset integrates seamlessly with Lighthouse’s all-in-one commercial platform, offering a comprehensive suite of tools to help hotels make smarter decisions. This new launch comes at a critical time for the global hospitality sector. As the World Travel & Tourism Council (WTTC) projects global travel spending to hit $15.5 trillion by 2033, hotels face growing pressure to refine their pricing and revenue strategies. Smart Compset arrives as a timely solution, offering management groups and independent hotels a competitive edge with access to previously unavailable data. Developed in collaboration with hotel partners, Smart Compset brings a new level of precision and foresight to competitive analysis. It not only offers better forecasting but also improves accuracy in strategic planning-crucial for hotels navigating today’s volatile markets.

Percipia, a leader in hospitality phone systems and guest room technology, has officially launched VIVA+, an all-in-one solution that integrates Amazon’s Alexa Smart Properties (ASP) for Hospitality. Available to both new and existing clients, VIVA+ combines Percipia’s advanced telephony systems and innovative guest technology to deliver a seamless, next-generation in-room experience. Built on Percipia’s reliable IP phone systems-Frequency PBX, Frequency Stratus, and Precision Voicemail-VIVA+ brings together essential communication features in a single sleek device. From making calls and accessing personalised voicemail to exploring hotel services, guests can now interact with their room effortlessly through voice commands or a touch interface, elevating the standard for in-room technology. A Game-Changer for Hotel Guests VIVA+ transforms how hotel guests interact with their environment, allowing them to access key services without the need for multiple devices or complicated interfaces. By simply speaking to an Alexa-enabled device, guests can place calls, request valet service, order room service, book spa appointments, and much more. The system also allows guests to manage their voicemail with ease, even retrieving messages after checkout.  For hotels, VIVA+ provides the flexibility of both cloud-based and on-premise options through Percipia’s Frequency PBX and Frequency Stratus systems, ensuring a custom solution that fits the unique needs of each property. With Parallax, Percipia’s powerful middleware engine, the platform seamlessly integrates third-party systems like property management systems (PMS) and loyalty programs, offering guests a personalised and connected experience. Pushing the Boundaries of Hospitality Technology The collaboration between Percipia and Amazon’s Alexa for Hospitality marks a significant leap forward in guest room technology. “I am pleased that Alexa Smart Properties has selected Percipia to integrate Alexa-enabled technology with our on-premise and hosted phone systems,” said Kal MacDonald, COO of Percipia. “VIVA+ is the answer to mundane in-room technologies, merging essential hotel services into one device.” Bram Duchovnay, Director of Alexa Smart Properties, echoed the enthusiasm. “We’re thrilled that VIVA+ can now be integrated into Echo Show devices for hospitality deployments. This collaboration combines the intuitive Alexa voice experience with Percipia’s hospitality calling features, making it easier than ever for guests to access hotel services and explore amenities.” Enhancing the Guest Experience Through Voice and Touch At the heart of VIVA+ is its ability to simplify the guest experience through a unified platform. Whether a guest needs to make a call, inquire about hotel amenities, or use voice commands to check out, everything is handled through one convenient device. By incorporating Alexa Smart Properties, VIVA+ allows guests to interact with their room and the hotel’s services in ways that feel both futuristic and natural. The all-in-one solution also underscores the growing role of voice technology in the hospitality industry. By integrating Alexa’s capabilities, Percipia’s VIVA+ enables hotels to offer a more intuitive, personalised experience for guests while streamlining operations behind the scenes.  Elevating Hospitality’s Future As hotels look to enhance guest satisfaction in an increasingly digital world, VIVA+ offers a glimpse into the future of hospitality. With its comprehensive integration of calling, voicemail, and voice-activated services, VIVA+ gives hotels the tools they need to provide a truly modern guest experience. Through partnerships like this, Percipia continues to push the boundaries of what is possible in the hospitality sector, ensuring that both guests and hotel staff benefit from the latest in-room technology.

In a first-of-its-kind collaboration, Novotel Hotels and ALL, Accor’s global booking platform and loyalty program, have partnered with Paris Saint-Germain (PSG) to unveil La Suite Novotel by ALL.com-an exclusive hotel suite located inside the iconic Parc des Princes stadium, home to PSG. This unique room offers guests an unforgettable, immersive experience, combining world-class football with luxurious hospitality. An Unmatched Football & Hotel Experience Since 1974, the Parc des Princes has been more than just the heart of Parisian football-it’s a symbol of passion, history, and pride. Now, thanks to Novotel and ALL, football fans and travellers can experience that passion in an entirely new way. La Suite Novotel by ALL.com is nestled within the stadium walls, offering direct views of the pitch from a private terrace. Guests can watch the thrilling live action in comfort, with the atmosphere of one of the world’s biggest football clubs just outside their window. Designed with Novotel’s signature Hypothesis concept, the room blends elegance with comfort. A queen-size bed, an ensuite bathroom, and a minibar make it perfect for couples or families looking for a once-in-a-lifetime stay. A single bed can be added to accommodate younger fans, ensuring the whole family can enjoy the match in style. And when the game is over, the in-room widescreen TV allows guests to relive the best moments. A VIP Experience from Start to Finish The journey begins at Novotel Paris Suresnes Longchamp, where a dedicated butler greets guests and takes care of every detail. From there, they are whisked to the Parc des Princes, enjoying VIP access through the stadium’s tunnel, typically reserved for players during Ligue 1 matches. Once settled in La Suite Novotel by ALL.com, guests can relax with a complimentary drink at the nearby ALL.com BAR before indulging in a match-time Flying Buffet-a dining experience as exciting as the game itself. After the final whistle, guests can unwind with another drink in their room or back at the bar, soaking up the post-match ambiance. The next morning, a light breakfast is served in the suite, followed by a private walk through the stadium, giving guests time to explore the rich history of this Parisian landmark. A Perfect Blend of Passion and Hospitality La Suite Novotel by ALL.com represents a groundbreaking blend of football excitement and premium hospitality. Whether you’re a lifelong PSG fan or a traveller seeking a new kind of luxury experience, the suite offers a once-in-a-lifetime opportunity to be part of the game’s energy while enjoying the comforts of a world-class hotel. This exclusive initiative enriches the already stellar hospitality offerings of ALL and Novotel at Parc des Princes, which includes VIP boxes, grandstand seats, and pitch-side experiences. It’s also a continuation of ALL’s broader strategy to provide its members with unforgettable, money-can’t-buy moments across the world of sports, music, and dining. Setting New Standards in Hospitality Novotel, part of the Accor group, operates over 590 hotels in 68 countries, consistently championing a balanced and enriching guest experience. Whether catering to family-focused professionals or leisure travellers, Novotel’s spaces are designed to promote relaxation, productivity, and connection. Novotel’s commitment to sustainability also shines through its partnerships, including efforts with WWF to protect the planet’s oceans. As a participating brand in the ALL loyalty program, Novotel is part of a network that offers members access to over 2,000 exclusive events globally. From meet-and-greets with sports stars to private chef masterclasses, ALL connects travellers with unforgettable experiences. With La Suite Novotel by ALL.com, Novotel and ALL have once again set a new benchmark in combining luxury hospitality with unique, world-class experiences. Football fans and travellers alike can now experience the thrill of the game from a front-row seat at one of football’s most hallowed grounds, all while enjoying the best that Novotel has to offer.

Lighthouse, a leading provider of hospitality technology solutions, has announced its acquisition of Stardekk, a top provider of channel management and distribution software. This strategic move underscores Lighthouse’s dedication to delivering a unified platform that helps hospitality businesses drive revenue growth through advanced data and artificial intelligence (AI). By integrating Stardekk’s expertise in channel management with Lighthouse’s data-driven technology, the acquisition promises to create an all-in-one platform designed to offer hoteliers dynamic channel optimisation. This development is particularly aimed at supporting independent hotels, providing them with powerful tools to streamline operations and boost profitability. What This Means for Independent Hoteliers The independent hotel sector, often challenged by limited resources and complex pricing strategies, stands to benefit greatly from this acquisition. Lighthouse has long catered to hospitality businesses of all sizes, from boutique hotels to major global chains, but this move is especially focused on levelling the playing field for smaller, independent properties. For many independent hoteliers, managing pricing and channel distribution is an overwhelming task that can lead to missed opportunities. By combining Lighthouse’s advanced pricing intelligence with Stardekk’s simplified channel management, this new platform will help independents unlock insights, capture missed revenue, and react faster to market changes-without needing to hire extra staff. Empowering Independent Hotels with Real-Time Decision Making The hotel industry has traditionally been fragmented when it comes to pricing, promotion, and distribution, leaving independent hoteliers at a disadvantage. Lighthouse’s acquisition of Stardekk aims to bridge these gaps by offering a seamless solution that integrates pricing optimisation and distribution into one platform. For smaller hoteliers, this means they can now manage both pricing and promotion decisions in real-time, driving top-line revenue growth with ease. Harnessing AI and Automation to Compete with Larger Chains Many independent hotels struggle to compete with larger chains due to a lack of time, data, and resources. The combination of Lighthouse’s AI and automation tools with Stardekk’s robust channel management solutions will offer hoteliers a new level of efficiency. With these enhanced capabilities, independent hotels can now optimise their commercial strategies more effectively, giving them a competitive edge in a crowded marketplace. As this acquisition unfolds, the partnership between Lighthouse and Stardekk promises to deliver groundbreaking technology that helps independent hoteliers thrive, offering them the tools they need to navigate the complexities of pricing and distribution with confidence.

GIATA, a global leader in travel and tourism content technology, has announced a strategic partnership with RateHawk, an innovative B2B booking platform that provides access to over 2.6 million hotels and accommodations. The collaboration aims to enhance the accuracy of GIATA’s MultiCodes, a hotel data mapping solution that resolves data inconsistencies by offering unified property codes. The partnership marries GIATA’s deep expertise in hotel content technology, cultivated since its founding in 1996, with RateHawk’s extensive travel service offerings, which include hotel bookings, flights, transfers, and car rentals. RateHawk is powered by the Emerging Travel Group, a Dubai-based company that specialises in travel services for industry professionals. This new venture is expected to drive significant improvements in hotel data precision for travel agencies, tour operators, and online booking platforms, reducing booking errors and enhancing overall user experience. “We are thrilled to partner with RateHawk, a leader in travel booking and distribution,” said Rainer Schäfer, VP Sales at GIATA. “This partnership will allow us to offer even more accurate data to our clients, elevating the level of precision and reliability they have come to expect from us.” RateHawk, with its strong reputation for providing top-tier travel services and cutting-edge API technology, will also benefit from the collaboration. “At RateHawk, we’re dedicated to delivering the best consumer experience,” noted Christopher Jallah, Head of API Distribution. “This deeper partnership with GIATA will enhance our hotel content quality and ensure smoother interactions with our API partners.” The collaboration is expected to bring significant advantages not just to the two companies but to the broader travel industry as well. Travel professionals using the MultiCodes solution will gain access to more reliable and integrated data, ultimately streamlining booking processes and improving customer satisfaction.  For the 20,000+ customers and partners relying on GIATA’s products across 74 countries, this new partnership signals an exciting evolution in travel technology. As the two companies combine their strengths, they are set to lead the charge in redefining the standards of hotel data accuracy and travel experience for years to come.

ADA Cosmetics, a global leader in hotel cosmetics, is once again reshaping the hospitality industry with the introduction of ‘ADA Cosmetics Refillution’, a groundbreaking automated refill system designed to promote sustainability while enhancing efficiency and hygiene. With the growing demand for environmentally conscious practices, this new innovation offers an elegant solution: reusing cosmetics dispensers instead of discarding them, ultimately reducing waste and conserving resources. Meticulously developed by ADA’s in-house experts, the ‘Refillution’ system reflects years of research and a deep understanding of the needs of hotels worldwide. The company’s solution is simple, fast, and easy to use, providing an intuitive, hygienic way for hotels to deliver a memorable beauty experience for guests while addressing cost pressures and limited housekeeping resources. A Sustainable Solution with Maximum Hygiene The ‘ADA Cosmetics Refillution’ system is designed to minimise waste and maximise hygiene. Powered by ADA’s proprietary 10-litre bag-in-box containers, the refill system ensures cost savings and environmental sustainability without sacrificing cleanliness. With each container replacing 34 individual dispenser bottles, hotels can reduce their plastic waste by an impressive 95%, saving approximately 4.5 kilograms of plastic per hotel room per year. State-of-the-Art Technology for Seamless Integration The high-speed ‘Refillution’ machine, crafted from durable stainless steel, refills a 300ml dispenser in mere seconds. It’s fully compatible with ADA Cosmetics’ SmartCare, SHAPE, and mono-material pump dispensers, helping streamline housekeeping processes. The machine’s user-friendly interface includes features like a “ready for refill” indicator and automated LED lighting that ensures accuracy in every fill.  Crucially, the system’s medical-grade peristaltic pump keeps liquids contained in flexible tubing, preventing any contamination. This high level of hygiene is further supported by a one-piece elastomeric duckbill valve that eliminates the risk of backflow and dripping. Reducing Plastic and Liquid Waste By switching to refillable dispensers, hotels can drastically cut down on both plastic and liquid waste. Each 10-litre container used in the ‘Refillution’ system is made of just 160 grams of recyclable LDPE plastic, significantly lowering the environmental footprint. In addition, the containers are fully deflatable, which reduces liquid waste by up to 30%. For hoteliers looking to make an impactful shift toward sustainability, ADA’s solution provides a comprehensive, eco-friendly alternative to traditional single-use mini bottles. Complete, User-Friendly System ADA Cosmetics has designed the ‘Refillution’ as more than just a machine-it’s a complete system optimised for ease of use. The sleek, stainless steel device comes with colour-coded trays for shampoo, conditioner, body wash, and lotion, ensuring efficient and accurate refills. It also includes a trolley for easy transport, stackable trays for storage, and other thoughtful accessories that support hotel staff in maintaining an effortless and hygienic refill process. As hotels and cruise lines around the world look for ways to meet rising guest expectations while remaining environmentally conscious, ADA Cosmetics is leading the way with its innovative ‘Refillution’ system. This 360-degree solution promises to deliver a fresh, eco-friendly supply of beauty amenities to guests while helping the hospitality industry reduce its environmental impact.  In a world increasingly focused on sustainability, ADA’s ‘Refillution’ is setting a new standard for hotel cosmetics and amenities, offering a perfect balance between luxury, efficiency, and environmental responsibility.

Converge ICT Solutions Inc., the Philippines’ leading fibre broadband provider, has introduced a game-changing product poised to revolutionise the country’s hospitality industry. The newly launched ‘Converge Concierge with SkyTV’ combines high-speed broadband with cutting-edge smart technology, promising to elevate guest experiences and streamline hotel operations. This innovative all-in-one solution integrates in-room entertainment with IoT-enabled smart controls, bringing a new level of convenience and personalization to guests. With the IPTV solution, SkyTV, hotel guests can access high-definition channels, live programs, and streaming platforms, all from the comfort of their rooms. “The hospitality industry holds a special place in my heart. One of our first enterprise clients was Mimosa Clark, and we’ve come a long way since then,” said Dennis Anthony Uy, CEO and Co-Founder of Converge. “Today’s guests want more than just a comfortable stay-they’re looking for personalised, seamless, and memorable experiences. With ‘Converge Concierge with SkyTV’, we’re helping hotels meet these demands, raising the bar for guest satisfaction and operational efficiency.” Among its key features, ‘Converge Concierge with SkyTV’ integrates smoothly with existing hotel management systems, enabling easier booking, billing, and guest services. Hotels can also customise the user interface to reflect their unique branding and services, ensuring a tailored experience for every guest. Additional features include: Seamless Integration: Effortlessly connects with property management systems, enhancing operational workflows. Customisable Interface: Tailored to match each hotel’s brand and service offerings. Scalable Solutions: Easily adjustable content and bandwidth to meet the specific needs of each property. Comprehensive Entertainment: High-definition channels, live programs, and access to streaming platforms. Secure Chrome-casting: Guarantees guest data protection in line with industry regulations. As tourism rebounds, the launch of ‘Converge Concierge with SkyTV’ comes at a pivotal moment for the hospitality industry, which is eager to offer tech-forward experiences that match global standards.  “In today’s competitive landscape, providing a personalised, tech-driven experience is no longer optional-it’s essential,” said Benjamin B. Azada, Executive Vice President and Chief Commercial Officer of Converge. “Our ‘Converge Concierge with SkyTV’ solution gives hotels the tools they need to not only meet but exceed guest expectations, while also optimising their operations. This is the future of hospitality, and we’re proud to be leading the way.” Now available for deployment across hotels, hospitals, service apartments, and dormitories, ‘Converge Concierge with SkyTV’ is set to redefine the guest experience in the Philippines. Hoteliers and industry professionals can explore the solution firsthand as they prepare to upgrade their services for the modern traveller.

MGM Resorts International has announced a significant leap forward in its sustainability efforts, signing a power purchase agreement with Escape Solar LLC that will more than double the company’s access to clean, solar energy. This bold 25-year deal is a major milestone in MGM’s mission to achieve 100% renewable electricity in North America by 2030. Already a leader in sustainability, MGM Resorts powers 90% of the daytime energy needs for 11 of its iconic Las Vegas Strip properties with solar energy. With the new partnership, the company will be able to meet 100% of those properties’ daytime power demands, furthering its commitment to green energy. The addition of Escape Solar’s battery storage system will extend solar power use into late afternoons and early evenings, powering key functions like exterior property lighting. “This agreement is another major step toward achieving our climate goals,” said Bill Hornbuckle, CEO and President of MGM Resorts. “We’re focused on meeting our science-based targets, including sourcing 100% of our electricity in North America from renewable sources by 2030. As we continue this journey, we’re committed to reducing our carbon footprint, conserving resources, and inspiring others to help build a sustainable future.” The Escape Solar + Storage project, operated by Estuary Power, is set to be built in Lincoln County, Nevada, combining a 115-megawatt (MW) solar facility with a cutting-edge 100 MW/400 MWh battery storage system. When operational in early 2026, it will generate enough renewable electricity to power over 28,000 average U.S. homes each year.  The environmental impact will be significant, reducing carbon emissions by nearly 250,000 metric tons annually-the equivalent of taking around 54,000 cars off the road. In addition to its environmental benefits, the project will provide an economic boost to Lincoln County, creating more than 250 construction jobs. Jill Daniel, CEO of Estuary Power, expressed enthusiasm about the partnership. “We’re thrilled to contribute to MGM Resorts’ ambitious renewable energy goals. MGM’s commitment to our Escape Solar project will not only reduce emissions but also generate substantial economic benefits for the local community as the first utility-scale solar project in Lincoln County.” MGM Resorts has already made great strides in reducing its carbon footprint. The company’s 323,000-panel Mega Solar Array provides 100 MW of power to its Las Vegas properties, while 26,000 solar panels atop the Mandalay Bay Convention Center contribute another 8.3 MW. Additionally, solar arrays at T-Mobile Arena and MGM Springfield help power those venues with clean energy. As MGM Resorts continues to push the boundaries of sustainability, this latest agreement marks a pivotal moment in its ongoing efforts to lead the hospitality industry in combating climate change.

Laasie, a leader in customer loyalty solutions for the hospitality industry, has announced an exciting new partnership with Skipper, the premier travel booking platform. Together, they aim to transform the way travellers book their trips by integrating Laasie’s instant rewards and loyalty programs into Skipper’s seamless booking experience. This collaboration promises to reshape traditional travel booking models by offering travellers instant rewards and personalised booking options through Skipper’s user-friendly platform. With the integration of Laasie’s innovative reward marketplace, customers can now enjoy perks from a variety of global merchants, adding an extra layer of value to every trip they book. “We’re thrilled to partner with Skipper and bring a fresh level of innovation to the travel industry,” said Ellis Connolly, Chief Revenue Officer at Laasie. “Our goal has always been to empower hotels with the tools they need to boost guest loyalty and revenue. By working together with Skipper, we’re setting a new benchmark for how bookings and loyalty programs work.” Skipper’s platform, already designed to simplify the travel booking process, will now give users the added benefit of instant rewards, creating a more engaging and rewarding experience. Travellers will be able to enjoy everything from discounts on future bookings to rewards redeemable for dining, spa services, and other hotel amenities, enriching their entire stay. Jason Shames, CEO of Skipper, emphasised the importance of this partnership: “At Skipper, we’ve always focused on providing the best possible booking experience with the least amount of friction. Partnering with Laasie allows us to take things a step further by giving our users instant gratification with rewards, while also fostering stronger customer loyalty.” Hotels using Skipper will find it easy to integrate Laasie’s loyalty solutions into their existing systems, with minimal disruption to operations. The addition of on-property rewards within Laasie’s marketplace will also help drive ancillary spending, allowing guests to enjoy perks during their stay, from dining to spa treatments, enhancing both the guest experience and hotel revenue. As the travel industry continues to evolve, Laasie and Skipper are committed to leading the way in innovation. This partnership marks a significant milestone in delivering more value to both travellers and hotels, making every booking a more rewarding and enjoyable experience.

DoubleTree by Hilton Orlando at SeaWorld, a unique resort destination in the heart of Orlando’s entertainment district, has teamed up with ROH, the hospitality industry’s first payments and revenue management platform. The move is aimed at enhancing the resort’s cross-departmental visibility, streamlining payment processes, and boosting team efficiency. The partnership comes as part of Crescent Hotels & Resorts’ enterprise-wide relationship with ROH, bringing the cutting-edge platform to DoubleTree’s vast property. ROH’s technology offers standardised property views, real-time reconciliation, performance tracking, and automated payments, providing easy access to critical information for the resort’s sales, finance, and service teams. Jess Conroy, CEO and Founder of ROH, highlighted the significance of this collaboration: “We often see properties tackling tech challenges with high-cost personnel. At DoubleTree by Hilton Orlando at SeaWorld, we’re excited to help streamline their operations. Running a property with over 100,000 square feet of event space, 40 meeting rooms, and 1,000 guest rooms, especially with a focus on group bookings, requires sophisticated infrastructure. ROH is designed to optimise cost management and increase profitability, and it’s empowering to see such a large resort leveraging our platform to unlock the full potential of their resources.” ROH’s seamless integration with the resort’s existing property management system (PMS) allowed the sales and finance teams to get up and running in under a week. The platform’s ability to automate workflows, process payments, and provide insights made an immediate impact, allowing the resort to enhance its efficiency and profitability. DoubleTree by Hilton Orlando at SeaWorld, spread across 28 lush acres, offers a variety of indoor and outdoor amenities, including family-friendly activities, on-site dining, and flexible event spaces. The resort hosts numerous events each week, requiring a dedicated team to ensure smooth operations. ROH’s centralised back-office suite, which includes accounting management, booking documentation, and data insights, has revolutionised how the resort operates, empowering team members to work more effectively together. “DoubleTree by Hilton Orlando at SeaWorld is a truly unique resort, and it’s incredible to see how our platform is already helping their teams achieve operational excellence,” Conroy added. The partnership marks a significant step in the resort’s commitment to leveraging technology to deliver outstanding guest experiences while driving profitability.

Lark Hotels, a collection of design-driven, independent properties, has selected Mews as its property management system (PMS) provider to support its rapid growth across the United States. With over 50 unique hotels under its management, Lark Hotels, known for delivering experiential stays, will rely on Mews’ innovative cloud technology to enhance guest services and streamline operations. Lark Hotels CEO, Peter Twachtman, highlighted the strategic decision behind the partnership. “Mews is a cutting-edge PMS that prioritises innovative product development, and we’ve watched both the growth and innovation that the team has achieved with great interest. As we continue our expansion across the US, Mews will future-proof us for the next phase of our journey, driving efficiencies while enhancing the experiences we offer our guests.” As Lark Hotels expands its portfolio, adding 6-12 new properties each year, the need for a scalable PMS that integrates seamlessly with existing tools became essential. Mews not only offers the flexibility to handle Lark’s diverse range of properties, but its Marketplace boasts over 1,000 secure integrations with leading hospitality solutions-without any connection fees. This flexibility enables each property within the portfolio to customise its tech stack to better suit its unique needs. Nikola Jasprica, Lark Hotels’ VP of Revenue Management, expressed his enthusiasm for the new partnership: “With Mews, we can now access integrations we didn’t have before. It’s a user-friendly system that’s going to improve how we manage operations and enhance guest experiences. This is a big step forward for us as we reimagine our technology.” Mews’ ability to simplify onboarding through its self-serve training modules, part of Mews University, ensures faster rollouts as the brand continues to grow. For Lark Hotels, this ease of implementation will be crucial in maintaining consistency and efficiency across their expanding portfolio. Richard Valtr, Founder of Mews, shared his excitement about the collaboration. “Lark Hotels is a bold and innovative brand, making waves in the US hospitality market. From our initial conversations, it was clear they’re driven by a passion for delivering unique guest experiences. We’re thrilled to be part of that journey.” As Lark Hotels continues to push the boundaries of boutique hospitality, its partnership with Mews signals a commitment to leveraging the best technology to deliver unforgettable stays.

The Spa at Four Seasons Hotel Baltimore has officially reintroduced its highly sought-after membership program, offering an elevated and holistic wellness experience for those looking to invest in self-care. As the only Forbes-awarded spa in Maryland, The Spa is renowned for its serene atmosphere and world-class treatments, providing a tranquil retreat for guests seeking balance of mind, body, and spirit. In addition to the relaunch of its membership, The Spa is unveiling its newly enhanced Vitality Pools. These luxurious hydrotherapy pools now feature colour therapy lighting and powerful jets integrated into seating benches, creating an invigorating experience that blends hot and cold therapy to improve circulation and boost immunity. The revitalised pools are just one of many ways The Spa is enhancing its already exceptional wellness offerings. Accessible to annual members, hotel guests, and spa patrons, The Spa boasts full-service Relaxation Rooms complete with state-of-the-art amenities, including the brand-new Vitality Pools, Experience Showers, Saunas, and Steam Rooms. Membership provides unlimited access to all facilities, plus a host of exclusive perks designed to elevate the wellness experience. Membership Benefits Include: Full Access: Available every day of the week, Monday through Sunday Facilities: Enjoy unlimited use of the Fitness Centre, rooftop infinity pool, and the spa’s Vitality Pool, Sauna, and Steam Room. Additional Perks:    – One complimentary one-hour fitness orientation and assessment    – Two complimentary one-hour personal training sessions    – One complimentary 50-minute spa treatment each quarter    – A complimentary night’s stay in a city-view guest room once per year (subject to availability)    – 10% savings on hotel room rates    – Two guest passes per month (subject to availability)    – Priority booking for special spa promotions and events With the relaunch of the membership program and the introduction of the enhanced Vitality Pools, The Spa at Four Seasons Hotel Baltimore continues to set the standard for luxury wellness in the region. Whether enjoying a spa day or signing up for an annual membership, guests can immerse themselves in a rejuvenating experience that promises to nurture both body and soul.

In a move set to revolutionise how hoteliers manage guest satisfaction, mycloud Hospitality, the all-in-one cloud-based hotel property management solution, has announced its latest integration with Rannkly, a leading review management platform. This partnership combines the comprehensive features of mycloud’s property management system (PMS) with Rannkly’s advanced technology for managing online reviews, offering hoteliers a streamlined tool for overseeing guest feedback and boosting their online reputation. With the integration of Rannkly, mycloud users can now monitor, assess, and respond to guest reviews in real-time, all within the same interface. Rannkly collects reviews from top platforms such as Google, TripAdvisor, and Booking.com, making it easier for hoteliers to stay on top of guest sentiment. The seamless integration empowers hotels to address guest concerns swiftly, fostering stronger relationships and improving guest satisfaction. Rannkly’s review management system doesn’t just focus on gathering feedback. It also provides comprehensive analytics to help hoteliers measure sentiment, identify areas for improvement, and gain valuable insights into guest preferences. Key features include automated alerts for negative reviews, pre-set responses to save time, and the ability to analyse competitor reviews for a more well-rounded approach to guest satisfaction. Deepak Chauhan, Vice President of mycloud Hospitality, highlighted the importance of this partnership: “We’re thrilled to integrate Rannkly into our system, giving our customers the tools they need to manage their online reputation effectively. In today’s digital-first world, reviews can make or break a hotel’s success, and this integration helps turn guest feedback into actionable strategies that not only enhance the guest experience but also contribute to long-term growth.” Shobhit Singh, Co-founder & CTO of Rannkly, emphasised the growing influence of guest reviews on travel decisions: “Today’s travellers heavily rely on user reviews before booking their stay. With this integration, mycloud users can efficiently manage their reviews and turn guest feedback into operational insights. This ensures they not only meet but exceed guest expectations, staying competitive in a crowded market.” mycloud PMS, known for its intuitive cloud-based design, already supports over 40 countries and boasts more than 200 system interfaces. The system’s easy setup, which takes less than four hours, and its integration with powerful data tools like Power BI, make it one of the most user-friendly solutions for hotels looking to enhance operations and make data-driven decisions. This latest partnership with Rannkly underscores mycloud’s ongoing commitment to equipping hoteliers with innovative tools to simplify operations, improve guest satisfaction, and stay ahead in the competitive hospitality landscape. The integration is now available to all mycloud Hospitality users.

The iconic Francisco Grande Hotel & Golf Resort has taken a significant leap in optimising its operations, thanks to a new partnership with industry leaders Maestro PMS and Data Plus. The integration of Maestro’s all-in-one property management system with Data Plus’s financial management platform is providing the resort with real-time insights into its financial performance, empowering the management team to make more informed and timely decisions Before turning to Maestro and Data Plus, the resort relied on basic accounting software that fell short of its growing needs. There was no system in place to effectively streamline procurement, manage accounts payable, or connect on-site teams with real-time financial data. This limited the resort’s ability to invest in new technologies and hampered integration with other systems. “Since partnering with Maestro PMS and Data Plus, our hotel’s operational and financial scalability has reached new heights,” said Rhiannon Hicks, Director of Accounting at the Francisco Grande Hotel & Golf Resort. “These integrations have made our operations team more agile, our financial forecasts more accurate, and our overall readiness for future growth stronger. We’re excited to continue working with both companies to build on this success.” Today, Francisco Grande is taking full advantage of Maestro’s robust suite of tools, including its Front Desk, Mobile Check-in/Checkout, Sales and Catering, and Yield Management modules. Complementing these, Data Plus provides financial management tools like Accounts Payable, General Ledger, and Bank Reconciliation, ensuring seamless data flow between departments. For example, daily revenue is automatically transmitted from Maestro to Data Plus’s General Ledger, creating an efficient, unified system that improves decision-making at all levels. Bruce Bensetler, CEO of Data Plus, praised the collaboration: “Our partnership with Francisco Grande has been exceptional, and we’re confident that the integration with Maestro PMS will position the resort for continued success in 2024 and beyond. With cutting-edge financial tools at their fingertips, hoteliers can generate more accurate forecasts, reduce errors, and prepare for future growth.” At the heart of this success is Maestro’s ability to connect various hotel departments through open APIs, allowing real-time data sharing with systems like point of sale, revenue management, golf, spa, and more. This centralised approach gives independent hotels, like Francisco Grande, the flexibility to seamlessly integrate third-party systems and offer more personalised, proactive guest experiences. With all data stored in a single, centralised database, the resort has dramatically increased operational efficiency and revenue potential. Warren Dehan, President of Maestro, expressed his excitement about the collaboration: “We’re thrilled to be working with Francisco Grande and partnering with Data Plus to bring cutting-edge operations technology to the resort. Maestro is committed to helping hotels improve their daily operations by offering best-in-class integrations, mobile tools, and more. Our goal is to ensure that each property has the ability to build a resilient and efficient tech stack tailored to their unique needs.” With this powerful new integration in place, Francisco Grande is well-positioned to not only meet but exceed the expectations of guests and stakeholders alike, solidifying its reputation as a premier resort destination.

In an exciting new partnership, Chapitre Six Hotels, known for its boutique properties in stunning locations like Paris and the Côte d’Azur, has officially joined the HyperGuest platform. This collaboration is set to elevate the brand’s presence in the global travel market, offering travellers even more seamless access to the unique and authentic experiences these properties are known for. Chapitre Six Hotels, celebrated for capturing the essence of their iconic surroundings, will now benefit from HyperGuest’s innovative technology platform, which enables hotels and travel providers to connect directly and efficiently. HyperGuest’s intelligent, user-friendly B2B distribution channel streamlines the booking process, shortening the supply chain and maximising both efficiency and profitability for its partners. This partnership provides Chapitre Six with direct connections to a vast network of global travel partners through a single, scalable connection. Thanks to HyperGuest’s open, cloud-based technology, the hotels can now enhance their booking capabilities with zero manual effort, ensuring faster time-to-booking and unlocking new business opportunities. A special thank you goes to Mr. Rachid Saidi and Mr. Hocine Abdelhay, whose support was instrumental in bringing this partnership to life. Both companies are eager to watch the collaboration drive growth for Chapitre Six Hotels, enhancing their already exceptional reputation in the travel world. With this partnership, Chapitre Six Hotels is set to open new doors in the global market, ensuring more travellers can discover the magic of their boutique properties with ease.

The Barceló Hotel Group, a division of the Barceló Group, which operates over 190 luxury hotels across 26 countries, is taking customer experience (CX) to new heights by harnessing the power of real-time customer data. Using a Customer Data Platform (CDP) built on Amazon Web Services (AWS), Barceló is diving deeper into its first-party data to deliver more personalised and effective customer interactions. By integrating Tealium’s cutting-edge technology with Amazon DSP and Amazon Marketing Cloud (AMC) from Amazon Ads, the hotel group has significantly improved the quality, management, and activation of data across its global organisation. This agile and flexible tech stack has empowered Barceló to transform how they understand and engage with their customers at every stage of their journey. “We are very pleased with the results,” said Joan Salom, Data and Analytics Manager at Barceló Hotel Group. “By focusing on first-party data strategies, we’ve reduced our reliance on third-party cookies while utilising Amazon Ads clean room technology and DSP as a reliable solution.” Manuela Misuraca, Global Performance Marketing Manager at Barceló, highlighted the benefits of this integration: “Connecting Tealium with Amazon Marketing Cloud has enabled us to gain better insights into our customers’ journeys throughout the marketing funnel. This allows us to optimise audiences, particularly focusing on our mid-funnel strategies.” The Barceló Hotel Group also teamed up with data company Jakala to activate and manage its media campaigns within Amazon DSP and AMC. This collaboration has resulted in significant improvements in ad relevance and conversion rates. Rafael Cervera, Activation Associate Manager at Jakala, noted the tangible impact of these efforts: “Through this analytical approach, we’ve been able to tap into new Amazon audiences, leading to an incremental revenue increase of 23% and a 21% improvement in efficiency during the consideration phase.” Tealium’s platform, known for its flexibility and vendor-neutrality, allows organisations to unify and enhance customer data across various systems, including CRMs, marketing platforms, and analytics suites. With over 1,300 turnkey integrations, including the latest Amazon Ads collaboration, Tealium continues to be a key player in helping companies like Barceló Hotel Group build seamless, data-driven customer experiences. As part of its commitment to innovation, Tealium recently signed a strategic agreement to accelerate growth and enhance customer success. This partnership with Amazon Ads underscores the strength of their combined technology in driving performance and customer engagement.

Userguest, a trailblazer in hotel technology focused on maximising direct revenue, has successfully closed a €2.2 million seed funding round. Led by Al Mada Ventures, the investment round also saw participation from CDG Invest, Saviu Ventures, UM6P Ventures, Kalys VC, Plug & Play, and esteemed business angels Philippe Limes and Thane Kuhlman. This funding marks a pivotal moment for the fast-growing startup as it gears up for rapid expansion and product innovation. Since its inception, Userguest has made a significant impact on the hospitality industry. Operating in over 30 countries and responsible for generating more than $100 million in direct revenue for hotels since 2019, the company has proven itself as a vital partner for hotels looking to optimise their operations and increase bookings. With a mission to empower hoteliers through cutting-edge technology, Userguest has quickly built a reputation for innovation and reliability. Commenting on the successful funding round, Userguest’s co-founder Hicham Benyebdri expressed excitement about the company’s future. “This investment underscores our investors’ confidence in our vision to create an automated tool that optimises conversions and revenue for hotels,” said Benyebdri. “We’ve built a strong foundation and earned the trust of leading hotel brands, and now we’re ready to take Userguest to the next level. This funding will allow us to elevate hotel performance while enriching the guest experience, benefitting both hoteliers and travellers.” Investor confidence in Userguest’s potential was clear throughout the funding process. “We are thrilled to lead this investment round,” said Yassine Soual from Al Mada Ventures. “Userguest’s impressive growth, commitment to innovation, and focus on customer satisfaction make them a standout player in hospitality tech. We’re confident this funding will accelerate their expansion and allow them to continue delivering exceptional value.” Nawfal Fassi Fihri from CDG Invest echoed this sentiment: “Userguest has shown remarkable agility in navigating the challenges of the hospitality industry. We believe in the team’s ability to drive sustainable growth and are excited to support them on this journey.” The funding will primarily be used to fuel Userguest’s expansion efforts, especially through bolstering its sales team and penetrating key markets. Co-founder and CTO Ahmed Chami also revealed plans to launch new features aimed at enhancing direct bookings and revenue via hotel websites. “We’re excited to introduce several new features that will optimise hotel performance, and we’re currently developing a groundbreaking product that will set new standards in hospitality tech,” Chami shared. As Userguest looks to the future, the company’s success is deeply rooted in the dedication of its team. Co-founder Assil Bernossi expressed gratitude for the collective effort, saying, “We’re incredibly grateful to our team for their hard work and dedication. We also want to thank our partners and investors for believing in our mission and supporting us as we continue to push the boundaries in hotel technology.” With fresh funding and a clear vision, Userguest is poised to redefine the landscape of hospitality tech, offering hoteliers innovative, user-friendly solutions that maximise revenue and deliver exceptional service.

In a move set to redefine its operations and enhance guest experience, Hotel Tryamb Inn, part of the prestigious Asapian Hotels Group, has chosen the award-winning mycloud Property Management System (PMS) to power its daily operations. Located in the heart of Ayodhya, Hotel Tryamb Inn is renowned for its impeccable service, and with the integration of cutting-edge hotel management software, the hotel aims to continue delivering excellence with a modern edge. mycloud PMS is trusted by hotels around the world for its ability to streamline operations, from online reservations and guest check-ins to housekeeping, invoicing, and inventory management. With over 150 reports and automated distribution to major booking channels like Expedia and Booking.com, the system simplifies even the most complex aspects of hotel administration. As part of the Asapian Hotels Group, Hotel Tryamb Inn is aligned with the group’s commitment to quality and innovation. Based in Delhi, Asapian Hotels & Resorts (AHPL) manages and consults for more than 16 upcoming properties, leveraging its extensive expertise in hospitality. With a focus on protecting assets and delivering strong returns on investment, AHPL is a respected name in the industry. As Hotel Tryamb Inn transitions into this new phase, guests can expect seamless service, while the hotel’s management enjoys the benefits of enhanced efficiency and control over its operations.

RoomPriceGenie has unveiled an exciting new initiative designed to empower hoteliers with the knowledge and tools they need to optimise their pricing strategies and boost revenue. The newly launched RoomPriceGenie Revenue Management Content Library is a free, online learning platform packed with expert insights, practical guides, and in-depth courses on hotel pricing and revenue management. Aimed at helping hotel operators navigate the complexities of revenue management, the Content Library offers everything from beginner-friendly resources to advanced strategies taught by industry veterans. What’s Inside the Content Library? The platform gives users full access to the RoomPriceGenie Academy course list, which includes over 30 comprehensive video lessons on topics like dynamic pricing, revenue optimisation, and effective marketing strategies. In addition, the library features in-depth articles, how-to guides, and informative webinars with industry leaders.  Other valuable resources include an updated glossary of hotel industry terms, a step-by-step guide to selecting the best revenue management system (RMS) for individual properties, and much more.  Introducing the RoomPriceGenie Academy Central to the Content Library is the RoomPriceGenie Academy, offering detailed video courses on important revenue management topics. These courses were designed by seasoned revenue managers and hospitality experts to help hoteliers implement strategies that will ensure profitability-even in changing market conditions.  As hoteliers continue to navigate the evolving landscape of hospitality, RoomPriceGenie’s free Content Library and Academy provide a valuable resource to help properties stay competitive, increase bookings, and maximise revenue potential.

In a move set to elevate the guest experience and operational efficiency, Shiji, a global leader in hospitality technology, has successfully implemented its innovative Shiji Enterprise Platform at the newly opened Ruby Bea Hotel Florence. Nestled on the outskirts of Florence’s historic centre, the Ruby Bea Hotel offers a unique blend of Renaissance elegance and modern luxury, all while embracing the future with state-of-the-art technology. With 118 rooms overlooking a charming square, Ruby Bea Hotel draws inspiration from Florence’s rich artistic heritage. Fabian Zellinger, Vice President of Corporate Development, Systems & New Ventures at Ruby Hotels, highlighted the impact of this technology-driven transformation. “The integration of Shiji Enterprise Platform is a pivotal step in enhancing our guest services and operational efficiency,” he said. “This technology allows us to deliver a personalised and memorable experience that aligns with the charm and sophistication of Florence. Additionally, Shiji ensures that we stay fiscally compliant with Italian regulations, streamlining our financial operations and providing peace of mind.” What sets Shiji Enterprise Platform apart is its ability to integrate a new property seamlessly in just a few hours, a crucial factor for Ruby Hotels as the brand continues to expand. The platform’s user-friendly interface and extensive support ensure that staff can quickly adapt, making day-to-day operations smoother. Guests benefit too, with fast, hassle-free check-ins and tailored services, thanks to global guest profiles that capture personal preferences and special requests. “We are thrilled to support Ruby Bea Hotel Florence in this historic city,” said Jose Guixeras, Sales Director for Western Europe at Shiji. “Shiji’s Single Guest Profiles and universal search functionality will empower the hotel to meet the high expectations of today’s travellers, blending historical charm with modern convenience.”  The collaboration with Ruby Hotels underscores Shiji’s commitment to delivering cutting-edge solutions for luxury hotels, enabling them to focus on what matters most – providing guests with an unforgettable experience.

Repay Holdings Corporation, a prominent player in integrated payment solutions, has announced an exciting new partnership with Otelier, a leader in hospitality software and performance optimisation. This collaboration introduces a powerful embedded integration designed to streamline vendor payments through Otelier’s DigiPay platform, creating a seamless experience for hoteliers. With this new integration, REPAY’s vendor payment automation will enhance Otelier DigiPay’s capabilities by digitising and simplifying the accounts payable (AP) process for hotels. The move aims to reduce the time and resources spent on processing invoices and cutting checks, while also boosting financial management efficiency. “We’ve observed that hoteliers are often bogged down by the cumbersome process of managing vendor payments and issuing checks,” said Vic Chynoweth, CEO of Otelier. “Our integration with REPAY is a game-changer, allowing us to digitise and expedite the payment process within DigiPay. This means our clients can focus more on delivering outstanding guest experiences rather than getting caught up in administrative tasks.” The collaboration between REPAY and Otelier is set to streamline hotel operations by offering a unified solution for managing vendor payments and invoices. The integration supports virtual cards and ACH payments, providing secure and speedy options for transactions. By automating the entire payment process, the combined efforts of REPAY’s advanced technology and Otelier’s performance optimisation platform promise to deliver a more efficient and user-friendly solution tailored to the hospitality sector. “Our partnership with Otelier marks a significant milestone in our quest to offer innovative payment solutions that cater to the specific needs of various industries,” said Darin Horrocks, EVP of Business Payments at REPAY. “By merging our state-of-the-art payment technology with Otelier DigiPay’s robust platform, we’re empowering hotel operators to achieve new levels of efficiency and focus more on delivering exceptional hospitality.” This new integration underscores REPAY’s commitment to enhancing payment solutions and Otelier’s dedication to optimising hospitality operations. Together, they are set to redefine how hotels handle vendor payments, making the process smoother, faster, and more secure.

Actabl, a leading provider of hospitality software solutions, has unveiled its latest innovation, the ALICE Housekeeping Refresh, a groundbreaking update aimed at transforming how hotels manage daily housekeeping operations and guest preferences. As the hospitality industry continues to navigate fluctuating staff availability, this update provides hotel owners and operators with a powerful tool to streamline workflows, optimise team performance, and ultimately enhance guest satisfaction. The ALICE Housekeeping Refresh simplifies the most time-consuming aspects of housekeeping, from task management to assignment automation. With features like Advanced Auto-Assign, Credit Rules, Room Attendant Daily Summary, and Do Not Disturb (DND) Automation, this refresh ensures that housekeeping teams can work more efficiently and proactively meet guest needs. The update also provides clear, real-time visibility into daily priorities, helping hotel staff stay on top of their tasks while delivering exceptional service. As part of the launch, Actabl is celebrating Housekeeping Week by visiting 100 hotel properties across ten cities, paying tribute to the dedication of housekeeping teams. This initiative highlights Actabl’s ongoing commitment to improving employee and guest experiences by empowering teams with the latest technology. “At Actabl, we know that managing daily operations and guest preferences is critical to providing excellent hospitality,” said Stephen German, Senior Vice President of Product at Actabl. “Our ALICE Housekeeping Refresh gives teams the tools to focus on what matters most-caring for guests-while automating the routine tasks that can often slow them down. It’s a transformative update for hotel housekeeping.” Actabl, which combines four industry-leading solutions-ProfitSword for business intelligence, Hotel Effectiveness for labour optimisation, ALICE for hotel operations, and Transcendent for asset management-serves over 12,000 properties worldwide. With a team of more than 300 employees and over 1,000 years of combined hospitality experience, the company is dedicated to driving profits and operational efficiency for hotels through actionable insights. The ALICE Housekeeping Refresh continues Actabl’s tradition of innovation in hospitality technology, ensuring that hotels can optimise their operations, improve staff efficiency, and deliver outstanding guest experiences. By automating routine processes, hotel teams are free to focus on the personal touches that make a stay memorable, further positioning Actabl as a leader in the future of hotel operations. With this latest update, Actabl underscores its role in the evolution of hospitality technology, helping housekeeping teams operate more effectively while delivering the high-quality service that guests have come to expect.

WorldVue, a global leader in advanced connectivity and in-room entertainment solutions, has announced a landmark partnership with Loews Hotels & Co to revolutionise the guest experience across all their properties. By 2027, WorldVue will become the designated in-room entertainment provider for Loews Hotels, rolling out its cutting-edge WorldVue HUB system to 26 properties over the next three years. Four additional properties will be implemented this year, with the full deployment continuing through 2025 and beyond. This partnership marks a significant leap forward in in-room entertainment for Loews Hotels, a brand renowned for its luxury service and commitment to guest satisfaction. The WorldVue HUB™ platform was introduced in eight flagship properties in Orlando, Florida, and piloted earlier this year at the Loews Arlington Hotel in Texas. “We’re thrilled to expand our partnership with Loews Hotels & Co, a brand synonymous with exceptional service and attention to detail,” said David Goldstone, Executive Vice President and Chief Revenue Officer at WorldVue. “At WorldVue, we are committed to delivering personalised, high-quality service, offering Loews a dedicated contact in every department to ensure seamless installation and ongoing support at each property.” WorldVue, founded in 1975, is a trusted provider of video, connectivity, and professional services for hotels and enterprises worldwide. The company’s HUB platform is an all-in-one in-room entertainment solution that offers customisable features to enhance the guest experience. It includes secured casting, streaming apps, guest messaging, in-room checkout, live event streaming, and integration with hotel management systems. The goal is to create a personalised entertainment experience that aligns with the Loews brand and meets guests’ modern expectations. Loews Hotels and WorldVue have worked closely to integrate systems like Delphi and Cendyn into the HUB platform. These integrations will automate property updates, group zoning, event displays, and amenity information, streamlining operations and boosting efficiency across the board. As Loews Hotels prepares to introduce the WorldVue HUB across all its properties, guests can look forward to a seamless, personalised entertainment experience, from accessing their favourite streaming apps to receiving tailored messages and updates throughout their stay. This collaboration underscores WorldVue’s commitment to driving innovation in hospitality technology and setting new benchmarks for guest satisfaction. With over 8,000 properties and 980,000 rooms already benefiting from WorldVue’s advanced solutions, this partnership with Loews Hotels solidifies the company’s position as a leader in the hospitality industry, delivering innovative technology solutions that transform the guest experience. The future of in-room entertainment at Loews Hotels is bright, as WorldVue continues to set new standards for how hotels engage and entertain their guests.

In an exciting step forward, Sudima Hotels has taken its guest experience and operational efficiency to the next level by implementing a series of cutting-edge solutions from Shiji, a global leader in hospitality technology. Building on a successful partnership that began in 2018, Sudima Hotels is now live with a comprehensive suite of Shiji’s technology, including Shiji Payments, Shiji Enterprise Platform, Digital STAY, ReviewPro Surveys, and PayBy. This move is part of a strategic upgrade aimed at addressing previous operational challenges while enhancing guest engagement and service quality. The New Zealand-based hotel group had faced significant hurdles with its old technology stack, which resulted in operational inefficiencies and costly reservation errors. Determined to find a more reliable and integrated solution, Sudima turned to its trusted partner, Shiji, to lead the transformation. “At Sudima Hotels, we believe in the power of technology to transform guest experiences and drive operational efficiency,” said Les Morgan, Chief Operating Officer of Sudima Hotels. “Our partnership with Shiji has been instrumental in achieving these goals. Their solutions align with our proactive and forward-thinking philosophy, and we’ve seen firsthand how thoughtful technology adoption gives us a competitive edge in the market.” Shiji’s collaborative approach, which included transparent communication, tailored advice, and a focus on realistic timelines, enabled Sudima Hotels to implement the upgrades quickly and efficiently. From Shiji Payments (powered by Adyen) to the Shiji Enterprise Platform, the hotel group now has access to a simplified, seamless technology ecosystem that improves data integrity and enhances the guest journey. For the hotel group, the introduction of Shiji’s Digital STAY feature means guests can now enjoy more personalised interactions, from digital check-ins to in-room services, elevating their overall experience. The enhanced Shiji Enterprise Platform allows Sudima Hotels to deliver on its promise of operational excellence while simplifying integration across its systems, ensuring smooth functionality throughout all its properties. “Sudima Hotels’ decision to expand their partnership with Shiji reflects their commitment to leveraging cutting-edge technology,” said Nikkie Singh, Senior Vice President at Shiji for APAC & Middle East. “Our comprehensive solution, including the Shiji Enterprise Platform and Digital STAY, is unmatched in functionality and features. We are proud to support Sudima Hotels in their journey to redefine excellence in hospitality.” Sudima’s decision to revamp its tech infrastructure underscores its forward-thinking approach to hospitality. By investing in Shiji’s robust, integrated solutions, Sudima Hotels is poised to continue delivering exceptional guest experiences while staying ahead in a rapidly evolving industry. As the hospitality landscape evolves, Sudima Hotels is setting a new benchmark for tech-driven innovation, paving the way for future growth and sustained leadership in the market.

Hinfo, the innovative digital hotel compendium, has just launched its most significant update since Version 3.0, bringing a suite of game-changing features designed to enhance guest experiences and streamline hotel operations. This update introduces multiple new tools and improvements that make Hinfo easier to access, more efficient to use, and more responsive to the needs of both guests and property managers. With these 10 major enhancements, Hinfo is setting a new standard for digital guest engagement. 1. Launch of Progressive Web App (PWA) Hinfo’s third mobile guest solution, the Progressive Web App (PWA), offers an upgraded website experience that mimics the functionality of a mobile app. Guests can install a PWA shortcut on their phones for a full-screen, app-like experience or use it on any Windows, Mac, or Chromebook computer. This PWA supports push notifications, allowing properties to send immediate updates on restaurant specials, emergency alerts, guest service requests, and more-all while eliminating the need for guests to handle manual app updates. 2. Faster Access with New QR Codes Guests can now load a property’s full mobile experience in just two steps with new app download QR codes. Upon scanning, the Hinfo app install and loads the property instantly, streamlining access for guests. Existing QR codes will continue to work, but these new codes offer a faster and more intuitive way to connect guests with the information they need. 3. Enhanced Property Details Based on guest and property feedback, the “Amenities” section has been renamed “Property Details” for clarity. This section, now located under a new “bed” icon in the bottom navigation bar, has also been optimised for faster loading, ensuring guests can access key information quickly. 4. New Property Rules Section Hinfo has introduced a dedicated “Property Rules” section, accessible from the home tab, which consolidates important property policies and conditions in one place. Guests can easily view everything from check-in times to house rules, ensuring transparency and a smooth stay. 5. Automatic “Read More” Button for Easy Navigation For properties with extensive details, Hinfo has introduced an automatic “Read More” button. This feature appears mid-way through long paragraphs, improving navigation by allowing guests to quickly scroll between headings without losing important information. 6. Immediate Notifications, No Opt-In Needed   Guests will now automatically receive all immediate notifications sent by the property from the moment they check in, without needing to enable push notifications. Whether it’s a special promotion or a service alert, guests will always be in the loop, even if they check in after a notification was sent earlier in the day. 7. New Promotional Material Styles with Wi-Fi QR Codes Hinfo’s Promotional Material Generator has been updated with two new styles, both featuring a cleaner layout. A new addition is the Connect to Wi-Fi QR code, which allows guests to easily join the property’s network without entering passwords. This makes the check-in process smoother and more convenient for both guests and staff. 8. Redesigned Guest Navigation Sheet   The newly revamped Guest Navigation Sheet helps guests find the information they need quickly and efficiently. With support for all available languages, large icons for easy recognition, and customisable colour schemes, this tool enhances the overall guest experience and complements the property’s promotional materials. 9. Language Flexibility for Guests Hinfo now allows guests to switch languages exclusively for the app without changing the language of their entire device. This feature caters to the needs of multilingual travellers and ensures properties can offer their services in multiple languages, all with improved default settings and fallback options. 10. Easier Room Type Switching For properties with multiple room types, Hinfo now offers a “Change Room Types” button on the settings screen. Whether a guest accidentally selects the wrong room or managers want to check different room details, switching is now seamless without affecting usage analytics. Looking Ahead These upgrades not only make Hinfo more user-friendly but also prepare the platform for future updates, laying the groundwork for more advanced analytics and guest interaction features. By listening to the needs of properties and guests alike, Hinfo continues to push the boundaries of what digital hotel technology can offer. With this update, Hinfo reaffirms its commitment to improving guest experiences through cutting-edge technology, ensuring that both properties and travellers benefit from a smarter, more intuitive platform.

Best Western Plus Dubuque in Iowa has set a new benchmark for guest connectivity by upgrading to a high-performance WiFi network. In collaboration with Hotel Internet Services (HIS), the hotel has dramatically increased internet speeds, enhanced in-room streaming capabilities, and ensured seamless connectivity across the property. The upgrade has not only transformed guest satisfaction but also future-proofed the hotel’s digital infrastructure, ensuring it remains ahead of the curve in meeting modern connectivity demands. As a full-service property, Best Western Plus Dubuque features 150 guest rooms, including both standard and extended stay accommodations, and offers 8,500 square feet of meeting space. The hotel is known for its commitment to continuous improvement, and this latest WiFi upgrade is another step in enhancing guest comfort, convenience, and service quality. From units equipped with full kitchens to amenities like an indoor swimming pool, restaurant, business centre, and fitness centre, the property strives to provide a complete guest experience. Meeting the Modern Connectivity Needs Recognising the growing demand for faster, more reliable internet access, especially with the increased use of personal devices and IoT-based amenities, the hotel’s leadership sought to overhaul its WiFi network. The goal was clear: to offer a high-performance network that could handle the bandwidth needs of both guests and property operations, ensuring a fast, reliable connection in every corner of the hotel. To achieve this, Best Western Plus Dubuque partnered with Hotel Internet Services, known for its expertise in delivering top-tier internet technology. HIS installed WiFi 6-compatible Ruckus access points, providing scalable, strong WiFi signal penetration across the entire property. The result was a swift, non-disruptive installation process, followed by significant improvements in network performance. Download speeds jumped from 40 Mbps to an impressive 459 Mbps, while upload speeds increased from 20 Mbps to 85 Mbps. Transforming the Guest Experience  The impact of the upgrade has been immediate and remarkable. Guests now enjoy a seamless online experience, with high-speed internet supporting in-room content casting and streaming without interruption. The enhanced WiFi network also improves the overall functionality of IoT amenities, ensuring that the digital aspects of each guest’s stay meet or exceed their expectations. “Fast and reliable WiFi is the cornerstone of a modern hotel stay experience,” said Shannon Siegert, Director of Sales at Best Western Plus Dubuque. “We knew we needed to upgrade to meet our guests’ preferences, and Hotel Internet Services delivered the best the industry has to offer. The feedback from our guests has been overwhelmingly positive, and we’re excited to continue providing top-tier connectivity.” 24/7 Support for Uninterrupted Service  In addition to the robust network performance, HIS offers 24/7 support for both staff and guests. Their team proactively monitors network health, allowing them to detect and resolve potential issues before they impact guests. This ongoing support ensures that the high-quality WiFi service remains consistent, contributing to an overall enhanced guest experience. With this forward-thinking WiFi upgrade, Best Western Plus Dubuque has positioned itself as a leader in delivering modern, tech-driven hospitality. The collaboration with HIS not only satisfies today’s connectivity demands but also ensures that the hotel is prepared to meet the digital needs of future travellers.

In a major move towards optimising hotel operations, Accor, one of the world’s leading hospitality groups, has announced a new global partnership with Hub OS, a cutting-edge platform designed to streamline and enhance hotel performance. The collaboration began with one of Paris’ most iconic hotels, Molitor Paris-MGallery, and is rapidly expanding to include 40 Accor properties to date, with plans for further growth. Hub OS, which supports over 1,500 hotels in 45 countries, offers an all-in-one solution for hotel operations management, covering everything from housekeeping and maintenance to guest experience and sustainability. The platform’s integration with Accor properties is expected to drive greater efficiency, optimise service delivery, and boost business growth, all while maintaining the high standards of hospitality for which Accor is known. Molitor Paris – A Perfect Beginning to the Partnership The partnership kicked off at Molitor Paris, a hotel that embodies both history and modernity. Inaugurated in 1929, Molitor was once the most popular swimming pool in Paris, known for its art-deco style and avant-garde atmosphere. After being closed in 1989 and transformed by artists into a renowned urban art space, Molitor reopened in 2014 under Accor’s MGallery Hotel Collection brand. Today, Molitor is not just a hotel-it’s a vibrant hub of art, wellness, sport, and gastronomy. By partnering with Hub OS, Molitor aims to continue its legacy of innovation, enhancing guest experiences while optimising behind-the-scenes operations. A Partnership to Transform Hospitality Accor’s partnership with Hub OS marks a strategic effort to redefine hospitality operations through technology. With over 290,000 experts worldwide, Accor is focused on delivering exceptional guest experiences across its 45 hotel brands, ranging from luxury five-star properties to smart economy hotels. Hub OS brings an automated and flexible platform to Accor’s operations, allowing hotels to manage everything from energy consumption to guest communications and risk compliance, all in one place. This powerful technology will empower Accor hotels to enhance operational efficiency while maintaining the personalised, high-quality service their guests expect. Looking Ahead As Accor continues to expand its partnership with Hub OS, more hotels across its portfolio will benefit from this innovative technology. By leveraging Hub OS’s comprehensive platform, Accor is taking a bold step toward the future of hospitality, where technology enhances human touchpoints to create even more memorable guest experiences. With Molitor Paris leading the charge, the partnership is poised to deliver exceptional results, proving that when technology and hospitality come together, the possibilities are endless.

In an era where guest expectations are higher than ever, Arthotel Bakker on Borkum Island has cracked the code for success. Under the leadership of Neele Benken and Sören Hüppe, the 62-room hotel has transformed into a haven for guests seeking both charm and cutting-edge convenience. Since taking over management in 2011, Sören and Neele have built a loyal following of repeat visitors. However, it was in 2021 that the hotel took a significant leap forward, embarking on a digital transformation journey powered by Apaleo. The Challenge: Bringing the Guest Experience into the Digital Age When Sören acquired the property, Arthotel Bakker needed more than just a facelift. The challenge wasn’t just upgrading the physical infrastructure-it was about modernising the entire guest experience with a fully integrated digital system.   “We had seven months to rebuild the hotel, but our goal was also to create a seamless, digital experience for our guests,” said Sören. “We knew we needed a holistic tech stack that could meet the needs of each department.”   The Solution: Apaleo and a Flexible Tech Stack To meet these ambitious goals, Sören and his team chose Apaleo as their property management platform, replacing the hotel’s outdated system. Apaleo’s flexibility, with its API-first approach, allowed them to test and integrate a range of hotel apps, tailoring the experience for both staff and guests.   “The beauty of Apaleo is in its seamless access to APIs,” Sören explained. “If something didn’t work out, it wasn’t a problem-we could simply swap it for another app in the same category.”   The team introduced Gauvendi for feature-based room selling, allowing guests to book rooms with specific features like views or proximity to amenities. They also added MAIC, a concierge app that automates pre-stay upselling and guest services. To tie it all together, they use Make.com, a no-code tool that automates tasks like reservations and billing. The Results: Record-Breaking Occupancy and €4,000 in Monthly Upsell Revenue   The results of this digital transformation were immediate. Arthotel bakker saw guest satisfaction soar to over 90%, and summer occupancy reached an impressive 98%. With automation and seamless integration in place, the staff could focus on enhancing guest experiences rather than getting bogged down with administrative tasks.   In addition to streamlining operations, the integration of Gauvendi’s feature-based selling led to an average of €4,000 in upsell revenue per month. This dynamic system allowed guests to select specific room features, boosting their satisfaction while increasing the hotel’s profitability.   “Our dynamic inventory system filled booking gaps more efficiently and improved the booking experience for guests, especially regulars,” Sören noted. “It’s not just about increasing revenue-it’s about meeting guest preferences in a way that feels personalised and effortless.” Looking Ahead: The Future of Hospitality As arthotel bakker continues to embrace innovation, Sören is eyeing future integrations with AI-driven apps to enhance guest interactions around the clock. He also believes the rise of feature-based selling will redefine the hospitality industry.   “By allowing guests to design their ideal stay, hotels can better meet their needs while also increasing their bottom line,” Sören said. “This isn’t just about keeping up with trends-it’s about leading the way in redefining the guest experience.”   With its forward-thinking approach, Arthotel Bakker is not only delighting guests but setting the standard for what the future of hospitality could look like.

Mews, a leading provider of cloud-based property management solutions, is making waves in the hospitality industry with its cutting-edge platform, which has significantly improved operational efficiency and revenue for hotels. A recent analysis by global research firm IDC reveals that Mews customers using its embedded payments platform have seen impressive results, particularly a 24% boost in front desk staff efficiency. The study, based on in-depth interviews with Mews customers, sheds light on how the Mews Hospitality Cloud and Mews Payments are transforming daily operations. For hotel teams, these improvements translate to more streamlined processes, reduced manual work, and fewer errors-all key to enhancing the guest experience. The numbers speak for themselves. Hotels using Mews Payments reported a 31% decrease in manual human error and a 6.8% increase in Average Daily Rate (ADR). These gains come from automating routine tasks, such as payment processing, which traditionally bog down front desk staff. Key advantages of Mews Payments include eliminating the need for risky manual card entry, removing the hassle of nightly audits, and allowing guests to avoid presenting their cards for every purchase. This means no handling of sensitive data by staff and no awkward upsell conversations, freeing staff to focus on what really matters: delivering exceptional guest experiences. As Mews continues to revolutionise hospitality management, hoteliers are finding that the platform delivers on all fronts-boosting revenue, improving efficiency, and equipping teams with modern features to meet the demands of today’s guests.

Raffles Hotels & Resorts has unveiled its latest global campaign, “The Butler Did It”, celebrating the brand’s iconic Butler Service, which has long been synonymous with luxury and personalisation. This campaign, which merges fashion, art, and hospitality, brings together exceptional creative talent to showcase how Raffles’ Butlers are at the heart of crafting unforgettable guest experiences. Under the creative direction of acclaimed visionary Trey Laird, and captured through the lens of photographer Dylan Don, the campaign’s imagery spotlights designer and actor Waris Ahluwalia, fashion icon Robert Rabensteiner, and model May Siu as quintessential Raffles guests. Meanwhile, renowned model Tim Easton plays the central figure-the Raffles Butler. Rabensteiner, who also styled the shoot, adds a fashion-forward touch to the campaign, set against the elegant backdrop of Raffles Singapore, the brand’s flagship hotel, which has offered its renowned Butler Service since 1887. “The Butler Did It” cleverly underscores how Raffles’ Butlers possess an uncanny ability to anticipate guests’ needs before they even arise. The campaign’s tagline is a nod to the traditional mystery phrase but reimagines the Butler as the unsung hero of every occasion-elevating moments of luxury with grace and wit. “This bold campaign reflects the vibrant spirit of the Raffles brand and the magic our Butlers create at every turn,” said Omer Acar, CEO of Raffles Hotels & Resorts. “Through fashion and art, this talented team has captured the unexpected and inspiring interactions that our guests cherish during their stay. We hope this campaign will resonate with guests as they experience their own moments of delight with Raffles, proudly declaring, ‘The Butler Did It.’” As Raffles continues its global expansion-with recent openings in Jaipur, London, Boston, and Bahrain-the campaign invites new and returning guests to immerse themselves in the elegance and whimsy that define the Raffles experience. Trey Laird, known for shaping iconic campaigns for some of the world’s leading fashion and lifestyle brands, wanted to evoke the modern yet playful spirit of Raffles. “Raffles is a heritage brand, but it’s always modern in the way it delivers warmth and whimsy,” said Laird. “With The Butler Did It, we wanted to spark the imagination, showing how Raffles can exceed even the wildest dreams. I’m deeply grateful to the extraordinary creative team that brought this vision to life in a way that feels both distinct and true to the Raffles brand.” The “The Butler Did It” campaign will launch globally across print, digital video, digital display, and paid social platforms, inviting audiences around the world to experience the enchanted glamour and exceptional service that have long been the hallmark of Raffles Hotels & Resorts.

Shiji Group, a global leader in hospitality technology, has officially opened its new office in Saudi Arabia, marking a significant step in its strategic expansion across the Middle East. This move is part of Shiji’s commitment to enhancing customer service and supporting the rapidly growing hospitality industry in the Kingdom. With Saudi Arabia on the path to becoming a major tourism hub, driven by its Vision 2030 initiative, Shiji’s presence in the region will help meet the increasing demand for advanced technology solutions in the hospitality sector. The new office will enable the company to offer localised services and cutting-edge technology, including its Infrasys Cloud POS, Shiji Enterprise Platform (PMS), Shiji Payment Solutions, and ReviewPro. These tools will support hotels and F&B outlets across the Kingdom, improving operational efficiency and guest experiences. Kevin King, Chief Operating Officer of Shiji Group, expressed the company’s excitement about this expansion. “As Saudi Arabia continues its Vision 2030 initiative, the demand for advanced hospitality technology is greater than ever. Our expansion into the Kingdom allows us to deliver world-class service, ensuring that our clients have the right tools and support to thrive in a rapidly changing market. We are excited to contribute to the development of the hospitality landscape in Saudi Arabia and the Middle East.” Shiji’s new office will be staffed by a team of local experts with deep knowledge of the regional market. Their focus will be on delivering personalised customer service and building long-term relationships with clients. By aligning its technology with the specific needs of the region, Shiji aims to help businesses enhance guest experiences and optimise their operations for sustainable growth. This expansion is part of Shiji’s broader global strategy, which includes establishing local offices to better serve clients in key markets around the world. With offices now in 23 countries, including major hubs in the Americas, Europe, and Asia-Pacific, Shiji continues to demonstrate its dedication to providing localised, tailored technology solutions. Kevin King added, “By establishing a presence in Saudi Arabia, we are reinforcing our commitment to providing tailored solutions that align with the region’s unique market dynamics. Our products and services are designed to enhance guest experiences and optimise operations, helping businesses achieve success.” Shiji’s expansion into Saudi Arabia marks a milestone in the company’s journey to support the Middle East’s booming hospitality industry, further cementing its role as a trusted global technology partner for the sector.

Devtraco Plus has officially unveiled the Hotel at The Address, a luxurious new addition to the heart of Accra’s prestigious Roman Ridge neighbourhood. This remarkable project, the third tower in a visionary three-tower development, is set to redefine Ghana’s hospitality landscape with its blend of modern elegance, comfort, and strong investment potential. Designed to meet the evolving needs of both travellers and investors, Hotel at The Address seamlessly integrates with the development’s vacation and residential towers. It offers an all-encompassing multi-use space that provides guests with world-class luxury while offering investors a unique opportunity in Accra’s booming real estate market. A true masterpiece of contemporary architecture, the hotel features suites that reflect the epitome of modern luxury-sophisticated interiors, high-end finishes, and top-tier amenities. With panoramic views of Accra’s skyline and a tranquil, yet central, location, the hotel offers guests a perfect retreat, combining convenience with elegance. Managed by a world-class operator, Hotel at The Address delivers exceptional service, adhering to global hospitality standards that ensure high occupancy rates, optimal returns, and an unparalleled guest experience. Each suite comes fully furnished, offering a hassle-free, turnkey investment opportunity for those looking to diversify their portfolios. Accra: A Rising Hub for Business and Culture Accra, with its dynamic cultural scene and robust economy, continues to attract professionals, entrepreneurs, and tourists from around the world. As one of Africa’s most vibrant business centres, Accra welcomed 1.2 million international tourists in 2023, a 25% increase from the previous year. With this trend expected to continue, the city is projected to host 2 million international tourists in the near future. The growing demand for luxury accommodations, fueled by the city’s rise as a business and cultural hub, makes Hotel at The Address a prime opportunity for investors. “Accra is evolving rapidly, and the demand for luxury hotels has never been higher,” said John Entsuah, CEO of Devtraco Group. “We’re excited for our clients and partners to experience the unmatched service and comfort Hotel at The Address offers, and we’re confident it will become a landmark in Accra’s skyline.” A Unique Investment Opportunity For investors, Hotel at The Address offers a rare chance to capitalise on Ghana’s expanding real estate and tourism sectors. With a hands-free investment model, owners of individual suites can enjoy consistent rental income from both business and leisure travellers, while the hotel’s professional management team handles daily operations.  Given Accra’s growing status as a global business and tourism destination, investors can expect strong occupancy rates and long-term capital appreciation. “This project represents our ongoing commitment to delivering high-quality, value-driven developments,” Entsuah added. “It’s an exciting opportunity for anyone looking to invest in a market with strong growth potential.” Why Devtraco Plus? Devtraco Plus, part of the Devtraco Group, is a trusted name in Ghana’s real estate industry, known for its commitment to excellence and sustainability. With a track record of delivering high-quality residential and commercial projects, Devtraco Plus has earned a reputation for innovation and reliability. Hotel at The Address is the latest example of the company’s ability to create world-class developments that generate long-term value for investors. The launch of Hotel at The Address is a significant milestone for both Devtraco Plus and Ghana’s luxury hospitality sector. As Accra continues to rise as a global destination for business and tourism, this premier development offers a unique opportunity for investors seeking to secure a foothold in the city’s rapidly growing real estate market. With its perfect combination of luxury, strategic location, and investment potential, Hotel at The Address is poised to become a standout landmark and a valuable asset in any investment portfolio.

Hotel Internet Services (HIS), a leading provider of internet solutions for the hospitality industry, has successfully upgraded the WiFi network at Plantation Beach Club at Indian River Plantation in Stuart, Florida. Managed by Hilton Grand Vacations, this oceanfront timeshare resort-offering 30 fully furnished units-sought to enhance its online service to meet modern guest expectations for fast and reliable internet. Known for its picturesque tropical beach setting and amenities like a heated pool, BBQ grills, golf, and tennis, Plantation Beach Club found its previous WiFi system struggling to keep up. Thick concrete walls throughout the property caused weak signals and poor performance, frustrating guests who rely on strong connectivity during their stay. To solve this, Plantation Beach Club turned to the expertise of HIS, which designed a high-performance WiFi upgrade tailored to the resort’s unique needs. HIS technicians installed fibre optic cabling and strategically placed high-powered Ruckus access points to ensure seamless signal coverage across all areas. The solution not only eliminated dead spots but was also cost-effective, an important factor for the resort. The new system is further enhanced by HIS’ FUSION gateway platform, which automatically optimises bandwidth use, preventing guests from monopolising resources and ensuring everyone enjoys a fast, secure connection. “We know that fast and reliable WiFi is a top priority for today’s guests-it can really make or break their stay,” said Christopher Arndt, Resort Director at Plantation Beach Club. “We’ve worked with Hotel Internet Services for more than 15 years, so we knew they could provide a cost-effective solution to meet our guests’ modern needs. Since the upgrade, we’ve seen an overwhelmingly positive response, and the days of WiFi dead spots are behind us.” Beyond providing cutting-edge technology, HIS also delivers 24/7 support, ensuring any issues with network performance are swiftly resolved. Guests at Plantation Beach Club can also access direct support from HIS if they encounter connection difficulties during their stay, guaranteeing a smooth online experience. With this WiFi upgrade, Plantation Beach Club has not only kept pace with evolving technology but has also taken a significant step toward maintaining guest satisfaction in an increasingly digital world.

Converge ICT Solutions Inc., a leading fibre broadband and technology provider, is set to revolutionise the Philippines’ hospitality sector by introducing innovative technologies aimed at enhancing guest experiences and operational efficiency. CEO and Co-Founder Dennis Anthony Uy recently unveiled these plans to the Hoteliers Information Technology Association of the Philippines Inc. (HITAP) during the guild’s 30th anniversary celebration. Speaking to a gathering of IT executives from the country’s top hotels, Uy emphasised Converge’s commitment to driving digital transformation within the hospitality industry. “Our goal is to not just provide technology, but to create an entire ecosystem that supports the growth of our local hospitality sector,” Uy said. “With the forecasted full recovery in tourism, our pioneering hotel technology is already in motion.” Uy’s deep understanding of the hotel industry’s tech needs dates back to his early business days, when his first client was the Mimosa Clark Hotel in Pampanga. Today, he sees a rising demand for seamless in-room entertainment solutions, prompting Converge to develop a comprehensive platform that integrates high-speed connectivity, hotel management operations, and entertainment options. “We’re building an all-in-one solution that makes everything more convenient. With our digital infrastructure, hotels can offer guests a seamless experience, from check-in to entertainment, with just one platform,” Uy added. “It’s designed to simplify things so much that guests won’t need to ask for anything more.” Converge’s vast network infrastructure, which has a strong presence across the country, enables the company to cater to hotels and lodging facilities wherever they are located. Last year, Converge introduced its Converge Workplace Hotel Management Solution-an all-encompassing system that automates key processes like reservations, check-ins, and sales channel tracking. Benjamin Azada, Converge’s Chief Commercial Officer and Chief Sustainability Officer, echoed Uy’s sentiments, assuring that the company continues to innovate based on client needs. “We’re constantly listening to our customers and responding to the challenges they face,” Azada said. “Our priority is to bring them solutions that make their businesses more competitive and efficient.” In addition to its hospitality solutions, Converge recently launched its Disaster Recovery as a Service (DRaaS), offering business continuity and data protection for companies in the event of disasters. This reflects the company’s broader commitment to equipping businesses across various industries with the tools they need to thrive in today’s dynamic landscape. As Converge continues to expand its services, it remains poised to play a key role in elevating the Philippines’ hospitality industry to new heights, supporting both digital transformation and guest satisfaction.

Sabre Corporation, a global leader in travel software and technology, has entered a new long-term strategic partnership with InterparkTriple, a rising travel technology platform in South Korea. Building on their recent collaboration around AI-driven technologies, the new deal will see InterparkTriple leveraging Sabre’s global distribution system (GDS) to significantly expand its reach, tapping into Sabre’s advanced APIs and vast travel partner network to access a broad array of airline, hotel, and travel content, including NDC offers. InterparkTriple is on a mission to help South Korea achieve an ambitious goal, attracting 50 million inbound tourists annually by 2028. The platform is particularly focused on drawing in ‘set-jetters,’ travellers inspired by destinations featured in TV shows and films. With Sabre’s technology at its core, InterparkTriple will be better equipped to craft personalised itineraries and introduce global travellers to both the iconic and hidden gems of South Korea. “Sabre’s technology forms the backbone of our growth strategy,” said Jun Shin, head of InterparkTriple’s travel business group. “This partnership will allow us to expand not only in Korea but globally, offering travel content that showcases Korea’s unique charm. We believe this will help bring the country closer to realising its full potential as a tourism powerhouse.” InterparkTriple, born from the merger of Triple and Interpark last June, plans to ramp up its offering of K-culture-centric tours, tapping into the worldwide fascination with Korean culture. The company is also eager to guide tourists beyond the usual attractions in Seoul, encouraging exploration into lesser-known regions of the country. Sabre is equally enthusiastic about the collaboration. “We’re excited to work with InterparkTriple on multiple fronts and expand our presence in this key market,” said Brett Thorstad, Vice President, Sabre Travel Solutions, Agency Sales and Airline Distribution, Asia Pacific. “Having access to the best travel content is one thing, but the right technology partner is essential for meaningful growth. We’re proud that InterparkTriple has chosen Sabre’s GDS to elevate South Korea on the world tourism stage.” The partnership marks a significant step in South Korea’s journey to become a global tourism hub, with technology playing a pivotal role in driving innovation and enhancing the travel experience for millions of visitors.

Al Ebaa Hotel Makkah, a leading hospitality establishment located in the heart of the holy city, is celebrating the success of its recent partnership with RateTiger Channel Manager. Since implementing the innovative platform five months ago, the hotel has streamlined its online booking operations, improved revenue management strategies, and seen a significant boost in both bookings and overall efficiency. Just minutes from the Holy Haram, Al Ebaa Hotel Makkah offers an ideal base for pilgrims seeking comfort and convenience. With the integration of RateTiger Channel Manager, the 4-star property has further enhanced its appeal, ensuring seamless management of room rates, inventory, and bookings across multiple online sales channels. “We are thoroughly impressed with the RateTiger Channel Manager and the exceptional support from their team,” said Waqas Ahmed, IT Manager at Al Ebaa Hotel Makkah. “The platform’s user-friendly interface and real-time data have allowed us to manage distribution channels with ease. It’s saved us time, given us better market insights, and ultimately helped us make smarter decisions.” The hotel has seen an uptick in online reservations and revenue growth thanks to RateTiger’s comprehensive market coverage. The Channel Manager’s dashboard provides hoteliers with the ability to oversee bookings, monitor performance, and review historical data, enabling the hotel to develop future strategies based on detailed reports. Ahmed also praised the exceptional support from RateTiger’s team, singling out key staff members: “Mr. Wani, our account manager, has been incredibly cooperative, and the support from Ms. Reshma and Ms. Swati has been outstanding. Their assistance has made the transition smooth and effective.” By simplifying management tasks, RateTiger Channel Manager has given Al Ebaa Hotel Makkah a competitive edge in the busy Makkah hospitality market. “The partnership has provided us with peace of mind and a clear path toward future growth and success,” Ahmed added, confident about the continued benefits this technology will bring to the hotel’s operations.  With RateTiger’s robust features and support, Al Ebaa Hotel Makkah continues to set the standard for service excellence, further elevating its guest experience while driving revenue growth.

Bookboost, the leading hospitality CRM platform, has unveiled its latest innovation-a new ‘Unified Inbox’ powered by AI and enhanced with an email ticketing system. This cutting-edge solution is designed to streamline guest communication, provide insightful data, and boost operational efficiency for hotel teams. Developed in collaboration with hoteliers, the Unified Inbox addresses some of the hospitality industry’s biggest challenges, such as managing communication across multiple platforms, lack of visibility and control over guest messages, and time-consuming manual tasks.  “Our new Unified Inbox aims to enhance staff organisation and team collaboration for hotel groups,” said Willem Rabsztyn, CEO of Bookboost. “What sets this Unified Inbox apart is its access to a vast range of guest data-over 300 fields, not just basic details like name or email. With our CRM and CDP integrations, hotel teams can engage in highly personalised, data-driven interactions with guests. And thanks to AI and automation, teams save time while elevating their service quality.” The platform introduces a suite of features designed to simplify hotel operations and promote teamwork. Powered by automation and AI, the Unified Inbox fosters more efficient communication and ensures positive guest experiences at every touchpoint. Key features of the Unified Inbox include: Complete Guest Profiles: Hotels can now have a 360-degree view of their guests, including a full history of interactions, making it easier to anticipate needs and personalise services. Effortless Team Collaboration: Hotel staff can assign messages to the right team members, track tasks, and quickly search guest conversations by reservation number or content, ensuring smooth internal communication. New Ticketing System: All guest conversations are categorised by channel, with each assigned a ticket for easy tracking. A transparent lifecycle and detailed logs ensure nothing slips through the cracks. Automation to Optimise Workload: Features such as automatic ticket escalation, quick replies, and a hospitality GPT powered by hotel reservation data streamline tasks and reduce staff workload. Open API for Messaging: The platform’s open API allows seamless integration with Bookboost’s chatbot or any third-party chatbot, aligning with the hotel’s existing workflows. With this Unified Inbox, Bookboost is continuing its mission to promote genuine engagement between hotels and their guests. The platform’s combination of automation and AI delivers personalised, timely communication, ensuring that each guest enjoys a seamless and tailored experience from booking to checkout. The launch of the Unified Inbox promises to be a game-changer for hotels, helping them improve guest satisfaction, boost efficiency, and foster stronger team collaboration. As Rabsztyn noted, “We’re giving hoteliers the tools to enhance service while making their jobs easier, all in one place.”

Radisson Hotel Group is ramping up its expansion efforts, unveiling the rebranding of its prizeotel brand to Prize by Radisson, along with the signing of two new hotels in Central Europe. This strategic move highlights the Group’s ambition to broaden its presence in vibrant, centrally located markets, blending modern, high-design concepts with affordable hospitality. The shift from prizeotel to Prize by Radisson aligns the dynamic brand more closely with Radisson’s core values and its renowned “Yes I Can!” guest experience, further emphasising its commitment to delivering exceptional service in a relaxed, social environment. Known for its eclectic, energetic design, Prize by Radisson offers a midscale lifestyle experience at the cost of an economy hotel, with spaces designed for modern living, work, and social interaction. “The rebranding and expansion of Prize by Radisson marks a significant milestone in expanding the global reach of the brand and increasing its international appeal to our guests and owners,” said Elie Younes, Executive Vice President and Global Chief Development Officer at Radisson Hotel Group. Connor Ryterski, Managing Director of Prize by Radisson, echoed this sentiment: “This rebrand represents a pivotal moment in our growth strategy. We’re excited to expand the Prize by Radisson footprint, delivering exceptional guest experiences while offering our owners the commercial excellence and security of being part of an international hotel chain.” The two newly signed hotels, located in Gdansk and Berlin, are key to Radisson’s ambitious growth plans. Prize by Radisson, Gdansk City, set to open in 2026, will feature 126 rooms and be just 300 metres from the city’s famous Motlawa River boulevard, offering guests a blend of historic charm and modern vibrancy. Meanwhile, Prize by Radisson, Berlin City, scheduled for 2027, will be a 315-room property in the dynamic Prenzlauer Berg district. The hotel’s top floor will house a bar, social spaces, and co-working areas, providing panoramic views of Berlin’s iconic skyline. This building is also targeting DGNB Gold certification as part of the brand’s sustainability commitment, PrizePromise. Since its debut in Germany in 2009, Prize by Radisson has redefined midscale design hotels by fusing smart lifestyle elements with affordable accommodation. Following expansion in 2022 with properties in Bonn, Vienna, and Münster, the brand now boasts 21 properties in operation or development across Europe. This includes the highly anticipated Prize by Radisson, Osnabrück City, set to open in 2025, which will feature 170 rooms as part of a mixed-use development. Valerie Schuermans, Vice President of Western & Southern Europe at Radisson Hotel Group, described the rebrand as an exciting evolution. “This transformation enhances our ability to leverage Radisson’s strong regional recognition, while strengthening our portfolio and accelerating the international growth of Prize by Radisson.” With its unique blend of vibrant design, affordability, and sustainability, Prize by Radisson is poised to make a significant impact in Europe’s key markets, delivering memorable experiences for travellers while offering strong growth opportunities for the brand’s investors and partners.

In a groundbreaking partnership, Travala the world’s leading crypto-native travel platform, has teamed up with global travel giant Skyscanner, making its 2.2 million+ hotel listings bookable through Skyscanner’s widely used platform. The integration allows travellers to discover and book accommodations through Travala.com using over 100 cryptocurrencies, as well as traditional payment methods. This collaboration marks Travala.com as the first crypto-focused platform to be integrated into Skyscanner, positioning it alongside travel heavyweights like Expedia, Booking.com, and Agoda. With Skyscanner attracting over 110 million monthly users who conduct 80 billion travel searches daily, Travala.com is set to reach a new audience of travellers interested in flexible, innovative payment options. Sanja Vukik, Head of Hotels at Skyscanner, highlighted the significance of this integration: “This collaboration with Travala.com underscores our commitment to offering diverse, cutting-edge solutions that cater to the evolving needs of travellers. By integrating Skyscanner’s market-leading search capabilities with Travala.com’s crypto-native platform, we’re making travel planning more accessible and flexible for the growing number of travellers who prefer alternative payment methods.” Travellers using Skyscanner can now explore Travala.com’s vast inventory of hotels and complete bookings directly on Travala.com. Those booking through the platform can also take advantage of the AVA Smart Program, which offers benefits such as up to 10% back in Bitcoin, booking discounts, and other web3 travel rewards. Juan Otero, CEO of Travala.com, emphasised the importance of visibility in driving crypto adoption. “By displaying Travala.com on one of the world’s most popular travel marketplaces in Skyscanner, we’re demonstrating the utility of crypto and showcasing it as an available option from the moment travellers make their very first search.” As this partnership gains traction, it is expected to significantly boost traffic to Travala.com and spotlight the advantages of using digital assets to book travel, further solidifying Skyscanner’s position as a leader in the global travel market.

Holiday Extras, a leader in travel extras such as airport parking, hotels, and lounges, has transformed its payment processes with the help of Checkout.com, a global digital payment solutions provider. The integration of virtual card technology has streamlined their operations, leading to improved automation, efficiency, and significant financial benefits. Serving over 11 million travellers annually, Holiday Extras faced operational challenges in managing payments to its network of hotels, hospitality partners, and airlines. Previously, their payment system relied on manual bank wire transfers to confirm bookings and settle payments-an outdated process prone to delays and inefficiencies. The adoption of Checkout.com’s virtual card issuing platform has revolutionised these operations. Now, payments are automated, reducing manual workload by more than 12.5 hours per week and minimising human error. The virtual cards also bring added security, as they can be locked to specific Merchant Category Codes (MCCs), cutting down on declined transactions and boosting both customer and partner satisfaction. “Partnering with Checkout.com has been a game changer for us,” says Michelle Taylor, Account Payable Team Leader at Holiday Extras. “The integration of virtual cards has not only made our payment processes more efficient, but it’s also strengthened security. We’re eager to continue expanding this solution, improving the experience for both our partners and customers.” Checkout.com’s virtual card platform is also part of the Mastercard Wholesale Program, providing Holiday Extras with increased flexibility in handling partner payments. These cards simplify cost structures and offer multi-currency options, which are essential for the global nature of their business. Antoine Nougué, Chief Revenue Officer at Checkout.com, highlighted the significance of the collaboration: “Our goal at Checkout.com is to empower businesses with innovative payment solutions that drive growth. We’re delighted to see the success Holiday Extras has experienced, with streamlined operations and enhanced payment security. This partnership helps them deliver a seamless booking experience to customers, every step of the way.” With automation now at the heart of their payment system, Holiday Extras is well-positioned to continue offering a smooth and secure experience to both customers and partners.

Royal River Luxury Hotel, part of the prestigious Luxury Tenerife Hotels Group and winner of Fijet España’s Best Hotel in Spain 2022, has taken a bold step toward elevating its guest experience. The hotel, known for its 50 stunning villas and luxurious spa, has selected Shiji Infrasys Cloud POS to enhance its food and beverage operations with cutting-edge technology. Nestled in one of Tenerife’s most exclusive areas, Royal River Luxury Hotel combines luxury, innovation, and exceptional service. The addition of Shiji Infrasys Cloud POS-a system installed across five workstations and four tablets in its four F&B outlets-further strengthens its commitment to blending high-end service with advanced technology. José Muiños Tabares de Nava, Director of Food and Beverage at Luxury Tenerife Hotels, emphasised the significance of this partnership: “Shiji Infrasys Cloud POS offers the flexibility and reliability we need to maintain our high standards of service. Its seamless integration with our current technology infrastructure ensures a smooth transition, empowering us to continue providing outstanding guest interactions.” Designed for the luxury hospitality sector, Shiji Infrasys Cloud POS impressed the hotel with its user-friendly platform, real-time data access, and customisable features, allowing Royal River Hotel to streamline operations and deliver a more personalised service.  “Royal River Hotel is a perfect example of a property that marries luxury with innovation,” said Jose Guixeras, Sales Director Southern Europe & Africa at Shiji. “By adopting Infrasys Cloud POS, they continue to set the standard for excellence, demonstrating how technology can enhance both guest experiences and operational efficiency.” With its breathtaking location, exceptional amenities, and commitment to innovation, Royal River Luxury Hotel continues to lead the way in hospitality. The integration of Shiji Infrasys Cloud POS is just the latest step in ensuring that every guest’s stay is as seamless and memorable as possible.

Hotel Equities (HE), a leading hotel owner, operator, and developer, has announced a dynamic new partnership with 34th Floor Hospitality, an innovative leader in food and beverage management. This collaboration aims to revolutionise the dining experience across HE’s portfolio, beginning with new properties in the Caribbean and Latin America. A Culinary Transformation for Hotel Guests With 34th Floor Hospitality bringing its creative expertise and deep industry knowledge, this partnership is set to infuse HE’s hotels with bold, memorable culinary experiences. By merging 34th Floor’s flair for concept design and market-driven F&B strategies with HE’s operational excellence, the two companies will tailor dining offerings to meet the diverse preferences of guests in different regions. “We’re excited to partner with 34th Floor Hospitality,” said Al Smith, President of Hotel Operations for HE. “Their passion for culinary innovation aligns perfectly with our mission to offer outstanding service and value. Together, we’ll elevate the food and beverage experiences across our lifestyle hotels and beyond.” Innovative Concepts to Meet Market Demands 34th Floor Hospitality has made a name for itself by developing inventive F&B concepts for projects worldwide, with a focus on creating owner-centric, market-savvy operations. As part of this collaboration, their team will integrate custom-tailored F&B strategies into selected HE properties, starting in North America and the expanding Caribbean and Latin American (CALA) region. Olivier Zardoni, CEO and Founder of 34th Floor Hospitality, expressed his excitement about the partnership: “Working with Hotel Equities gives us the chance to share our passion for hospitality with a wider audience. We’re thrilled to bring enhanced value and unique experiences to their guests and stakeholders.” A Strategic Move for Growth and Innovation For HE, this collaboration is a strategic step toward strengthening its competitive position in both established and emerging markets. Joe Reardon, Chief Development Officer for HE, highlighted the importance of the partnership: “Teaming up with 34th Floor Hospitality not only strengthens our food and beverage operations but also enhances our ability to innovate and lead in new markets. It solidifies HE’s position as a preferred operator known for pushing the boundaries of hospitality.” As the partnership takes off, guests at HE properties can look forward to enriched culinary offerings that blend innovation with exceptional service, setting new standards in hotel dining experiences.

In an exciting new partnership, HyperGuest has welcomed Accent DMC, a global B2B travel supplier, to its growing family. Accent DMC, known for its directly contracted inventory across Romania and Southeastern Europe, will now leverage HyperGuest’s cutting-edge technology to enhance its hotel contracting capabilities and streamline operations. HyperGuest’s platform, renowned for its simplicity and efficiency, connects hotels and travel providers through an intelligent B2B distribution channel. This platform shortens the booking supply chain, allowing direct bookings at scale with zero manual effort. By automating the process, HyperGuest empowers its partners to achieve faster bookings, increased profitability, and stronger business connections. For Accent DMC, this partnership means access to a broader range of hotels at competitive rates, further streamlining their contracting process. The technology allows them to focus on what they do best-building stronger relationships with hotels and travel providers, and enhancing travel experiences for their clients. Teodora Pascovici, Head of Distribution at Accent DMC, played a key role in bringing this collaboration to life. “We’re excited to see how this partnership will unlock new opportunities for us and our partners,” she said. With HyperGuest and Accent DMC working together, the future of hotel contracting in Romania and Southeastern Europe looks brighter than ever. Both companies are committed to delivering greater value to their partners and creating seamless, memorable travel experiences for clients worldwide.

Trump Hotels has announced a new partnership with BirchStreet Systems, a leading provider of procure-to-pay automation solutions for the hospitality industry, to implement the ReactorNet solution across its global portfolio of luxury properties. The three-year agreement aims to streamline operations, improve data consolidation, and enhance efficiency at Trump Hotels’ locations worldwide. As part of the rollout, Trump Hotels will leverage BirchStreet’s full suite of integrated tools, including eProcurement, accounts payable workflow, inventory management, and Capex management. The goal is to simplify and automate processes across the hotel chain’s operations, creating a more seamless approach to resource management and decision-making. The first property to implement the ReactorNet solution will be Trump International Golf Links & Hotel Ireland, Doonbeg, starting in March of this year. The global rollout will continue through 2024, with deployments scheduled at Trump International Hotel & Tower Chicago, Trump National Doral Miami, and Trump International Hotel & Tower New York. The final phase, slated for 2025, will include Trump Hotel corporate offices, Trump International Hotel Las Vegas, and Trump Turnberry in Scotland. Enhancing Efficiency Through Automation Trump Hotels selected the ReactorNet solution for its ease of use, value, and ability to automate the purchase order (PO) lifecycle, improving productivity across its properties. The system will help consolidate various operational processes into one platform, eliminating the need for multiple systems and reducing duplication. Katherine Elardo, VP of Global Procurement at Trump Hotels, emphasised the importance of this integration: “The ReactorNet solution allows us to consolidate our operational needs into one streamlined system, greatly enhancing our productivity and data management capabilities. It’s a significant step forward for us.” Comprehensive Training for a Smooth Transition To ensure a smooth transition, BirchStreet Systems will provide in-person training for Trump Hotels staff at each property. This hands-on approach will ensure all employees are comfortable with the new systems and processes, allowing for a seamless shift to automated workflows. Anita Watts, Principal at BirchStreet Systems, highlighted the importance of data consolidation in modern hospitality management: “By integrating various operational needs into a single system, hotels can manage resources more efficiently, reduce gaps, and make smarter, data-driven decisions. We’re excited to partner with Trump Hotels to provide a solution tailored to their needs.” The rollout of ReactorNet across Trump Hotels marks a significant investment in technology and efficiency, positioning the brand to streamline its operations and enhance service delivery. This partnership reflects both companies’ commitment to innovation and operational excellence, setting the stage for continued success in the hospitality industry.

Event Temple, a leader in hotel sales and catering solutions, has announced an exciting new partnership with hivr.ai, an AI-driven hospitality technology company. Together, the two innovators aim to transform how hotels and venues handle group and meeting sales by automating the Request for Proposal (RFP) process, from collection to conversion. Known for its intuitive platform, Event Temple has helped hotel sales and event teams manage group bookings and events with ease. Now, by teaming up with hivr.ai, they’re taking things a step further by integrating AI technology to streamline the sales process. Hivr.ai is known for its expertise in automating meeting and group sales across various demand channels, including Cvent, VenueDirectory, and Meetago Group.  The partnership is set to simplify the often time-consuming task of responding to RFPs, allowing hotel teams to manage inquiries more efficiently and optimise resources. With hivr.ai’s technology embedded into Event Temple’s platform, users will have access to powerful automation tools that will free them up to focus on creating memorable guest experiences. “We’re thrilled to partner with hivr.ai,” said Bob Graham, CEO of Event Temple. “This collaboration allows us to offer cutting-edge AI technology that not only saves our users time but also enhances the service they can provide. It’s a game-changer for everyone involved.” Felix Undeutsch, Co-Founder of hivr.ai, echoed the excitement: “Partnering with Event Temple is an incredible opportunity to showcase the power of AI in hospitality. Together, we’re helping event professionals do their jobs more efficiently, which means happier clients and more successful group events.” Both companies are confident that this strategic partnership will bring substantial value to hotels and venues, giving them a competitive edge by leveraging AI to enhance the guest experience and boost sales. As the industry becomes increasingly reliant on technology, this integration positions Event Temple and hivr.ai at the forefront of innovation, offering tools that enable hotel teams to work smarter, not harder. This collaboration marks a significant step forward in simplifying the often complex process of managing group bookings and events, and both companies are looking forward to what the future holds for their users.

IDILIQ Hotels & Resorts, a leader in the resort-based accommodation concept, has taken a major step toward optimising its pricing strategies by selecting IDeaS G3 Revenue Management System (RMS) to automate revenue management across its portfolio of Spanish luxury resorts. The decision marks a significant shift from their previous manual revenue management process, which relied on basic spreadsheet software, to a more advanced and data-driven approach. IDILIQ, with its headquarters in the UK and a presence in Spain and the U.S., operates five luxury resorts in Spain, encompassing 900 rooms in prime holiday destinations. By implementing IDeaS G3 RMS, the group is now able to enhance efficiency and ensure data-driven pricing decisions through seamless integration with their Central Reservation System (CRS). This integration allows for a connected strategy that benefits both the commercial and operations teams. Transformative Benefits for IDILIQ Since adopting IDeaS G3 RMS, IDILIQ has experienced several key benefits: Strategic Efficiency: The need for manual data entry has been eliminated, freeing up time for more critical tasks while ensuring more accurate, data-driven pricing strategies. Intelligent Rate Management: The system continuously analyses external market trends and internal property data to optimise room type and class pricing, maximising profitability. Data-Driven Decision Making: The ‘What-If’ analysis tool empowers the team to visualise potential outcomes before making pricing changes, ensuring that all decisions are focused on maximising revenue. Smarter Discounting: Automated discounting rules allow the team to focus on enhancing the guest experience while maintaining control over pricing strategies. Alex Cibelli, head of commercial at IDILIQ Hotels & Resorts, highlighted the ease of transitioning to the new system: “Automating our revenue management has been a game-changer. The solution runs efficiently without constant adjustment, making it easy to adopt. The Group Evaluation Tool has been invaluable, providing insights into optimising group bookings and pricing.” The implementation of IDeaS G3 RMS has also empowered IDILIQ with ‘Additional Priceable Product functionalities’, allowing the company to set automated discounting parameters. This means room prices can be adjusted to reflect market demand without eroding revenue, further streamlining the team’s workload. A Broader Impact Beyond Operations Michael McCartan, Area Vice President of EMEA at IDeaS, expressed enthusiasm for the partnership, noting that great revenue management not only supports commercial success but also enhances the guest journey. He emphasised that IDeaS is proud to support IDILIQ’s growth as they refine their pricing strategies and streamline their operations. McCartan also praised IDILIQ’s commitment to social responsibility. The company’s ‘Kind Holidays’ initiative allows them to provide accommodations to families in need, giving back to the community in a meaningful way. This initiative is made possible by the efficiencies gained through better revenue management, allowing IDILIQ to align business success with positive social impact. “By optimising operations, IDILIQ is not just enhancing revenue but also fostering a deeper connection with the community,” McCartan said. With IDeaS G3 RMS now in place, IDILIQ is poised to elevate its operational efficiency, improve its guest experience, and continue its charitable efforts, setting a new standard for both profitability and social responsibility in the luxury resort sector.

Profitroom has announced an exciting new partnership with TRYBE, a leader in cloud-native booking systems, aimed at transforming how hoteliers manage spa, leisure, and hospitality bookings. This industry-first integration will empower hotels to streamline operations, boost revenue, and enhance the guest experience, all while simplifying the booking process. Cutting-Edge Technology for Hospitality Through this collaboration, Profitroom is bringing TRYBE’s advanced booking technology to hoteliers, providing a powerful tool for automating and optimising the management of spa and leisure bookings. This system offers a host of features, including live calendar management, secure payments, custom packages, membership tracking, and real-time reporting-all integrated into one user-friendly platform. The new system also allows guests to take full control of their booking experience, offering the flexibility to schedule or amend reservations with ease, whether planning ahead or making last-minute adjustments. This self-service option not only makes the booking process more convenient for guests but also ensures a smooth, stress-free experience. Addressing Long-Standing Industry Challenges The partnership between Profitroom and TRYBE addresses a significant pain point in the hospitality industry: outdated booking systems. Many hotels have struggled with these legacy systems, which limit revenue potential and create operational inefficiencies. By joining forces with TRYBE, Profitroom is offering a tailored solution built specifically for the needs of modern hoteliers. Ricky Daniels, Co-Founder of TRYBE, highlighted the importance of this innovation: “Our system was created to tackle the inefficiencies that outdated technology often brings to hotels. These legacy systems can prevent hotels from maximising revenue and providing the flexibility guests need. We’re excited to extend our solution to Profitroom’s user base and help more hotels deliver exceptional guest experiences.” Boosting Guest Satisfaction and Hotel Revenue In an increasingly competitive hospitality market, providing a seamless booking experience is key to standing out. The integration with TRYBE allows hotels to automate essential tasks, such as booking reminders and deposit management, reducing the risk of no-shows and giving guests the flexibility to reschedule appointments easily. Patryk Luszcz, Profitroom’s UK Regional Director, emphasised the benefits of giving guests more control: “Allowing guests autonomy over their bookings enhances satisfaction and loyalty. This integration not only simplifies hotel operations but also provides a powerful revenue-boosting tool by offering a seamless, all-in-one booking experience.” With the added ability to manage guest inquiries more efficiently and provide necessary booking information upfront, the integration leads to higher guest satisfaction and profitability. Available to Profitroom Users from September 2024 Beginning in September 2024, this game-changing integration will be available to all Profitroom users, offering a major upgrade to boutique hotels, resorts, and hospitality venues worldwide. The partnership marks a new era in hotel booking systems, delivering a solution that benefits both guests and hoteliers.

In a major development for the hospitality industry, HiJiffy and Booking.com have announced a new partnership aimed at streamlining communication between hotels and their guests. The two companies are integrating their platforms, allowing hotels to manage and respond to guest inquiries directly within HiJiffy’s Console. This promises to make hotel-guest interactions faster, more efficient, and more personal. The collaboration brings all guest communication into one centralised platform, helping hotel staff manage reservation-related messages from Booking.com more efficiently. By simplifying communication processes, hotel teams can now focus more on delivering exceptional guest experiences. A New Era of Proactive Guest Engagement One of the standout features of this integration is the ability for hotels to proactively communicate with guests from the moment a reservation is made, right through to seven days after check-out. This means that guests can receive timely information during their stay, helping to enhance their overall experience. Additionally, guests have an extended period-up to 66 days post-check-out-to contact the hotel with any follow-up inquiries. In response, hotels will have 14 extra days to address these inquiries, ensuring that every guest receives thorough post-stay support. Efficiency Through AI: A Game Changer for Hotels HiJiffy’s advanced AI system plays a crucial role in this integration, enhancing the efficiency of guest communication. Hotel agents can now quickly translate, expand, or rewrite messages, adjust tone, and even check grammar-all at the click of a button. The system also supports canned message templates, which reduce response times while maintaining a personalised touch. But the most exciting development is on the horizon: HiJiffy’s technical team is actively working on automating FAQ responses using AI. While this feature isn’t available in the current phase due to API limitations, the potential for reducing the workload on hotel staff is enormous.  “If this first phase already brings substantial benefits by lightening the communication load on hotel staff, I can only imagine how drastically things will improve when our AI takes over FAQs,” said Tiago Araújo, CEO of HiJiffy. “This is a game-changer not just for hotels but for all accommodation providers, regardless of size.” The Shift to WhatsApp for Better Guest Convenience Another key aspect of this integration is the shift of guest communications from Booking.com to WhatsApp, offering a more familiar and convenient platform for guests to engage with. This move ensures guests can interact with hotels in a way that’s easy and comfortable, further improving the overall guest experience. With this new integration, HiJiffy and Booking.com are paving the way for a future where AI-driven communication will become a standard, allowing hotels to deliver faster, more personalised interactions with less effort. The hospitality industry is set to become more efficient and guest-focused, thanks to this innovative partnership.

In a significant development for the hospitality industry, HVS, a global leader in hospitality consulting and services, has launched a new tool called TrendTrack CompSet. This innovative solution is set to transform how hotels and other hospitality businesses make critical decisions, blending cutting-edge technology with human expertise. HVS, with its network of over 50 offices and more than 250 industry professionals worldwide, is known for its deep understanding of the hospitality sector. The introduction of TrendTrack CompSet highlights the firm’s ongoing commitment to providing clients with tools that offer both precision and insight. TrendTrack CompSet stands out in the market by combining advanced predictive modelling with the nuanced understanding of HVS’s seasoned professionals. It delivers 18-month forecasts for key metrics like occupancy and Average Daily Rate (ADR), integrating historical performance data with broader economic trends. However, what truly sets it apart is the human element. HVS experts bring a critical layer of analysis, factoring in unique market influences such as major weather events, unexpected demand surges, and changes in supply that raw data alone might miss. Stephen Rushmore, CEO of HVS, expressed his excitement about the tool’s potential impact. “By merging the power of predictive modelling with human intelligence, TrendTrack CompSet will revolutionise how our clients approach strategic decision-making. It’s not just about numbers; it’s about understanding the full picture to optimise operations, mitigate risks, and drive growth,” Rushmore said. With over 40 years of experience, HVS has consistently balanced data-driven insights with the wisdom of industry veterans. TrendTrack CompSet is the latest embodiment of this philosophy, offering a powerful resource for independent operators and large management firms alike. As the hospitality industry navigates an increasingly complex landscape, TrendTrack CompSet provides a much-needed bridge between data and human insight, promising a new level of foresight and accuracy for those making critical business decisions.

Radisson RED has officially made its mark on Vietnam’s central coast with the debut of Radisson RED Danang, introducing a fresh wave of unconventional lifestyle hospitality to the vibrant seafront city. Located on Vo Nguyen Giap Street, the main oceanfront road in Danang, and just a stone’s throw from the popular My Khe Beach, this bold upper upscale hotel marks the first Radisson RED property in the South East Asia Pacific region. With 153 rooms and suites, Radisson RED Danang is setting a new standard in hospitality with its distinctive design, featuring signature RED beds, contemporary Vietnamese art, and top-tier amenities. Guests can stay connected with unlimited free Wi-Fi, get work done at spacious desks, or simply enjoy stunning city or sea views through the room’s panoramic windows. For those seeking a more luxurious stay, the hotel’s suites offer 64.5 square metres of space, including separate living areas and balconies with uninterrupted ocean views. Radisson RED Danang is designed to make every stay fun, fresh, and full of personality. The hotel offers a range of amenities, including an outdoor pool, steam room, sauna, and heated jet pool, as well as a fully equipped fitness centre. The Meeting Hub on the third floor provides an inspiring space for events, from productive meetings to vibrant cocktail parties. On the culinary front, the hotel doesn’t disappoint. Brasserie, the all-day dining restaurant, serves fresh and creative cuisine from breakfast through dinner. The Rooftop Bar offers chic cocktails and live music, while SWIM provides poolside refreshments. The Coffee Lounge doubles as a bright cafe and co-working space, perfect for casual meetings or a quick caffeine fix. Tim Cordon, Chief Operating Officer for Radisson Hotel Group in the Middle East, Africa, and South East Asia Pacific, expressed his excitement about the launch, stating, “Radisson RED brings an upbeat, social vibe to leisure and business stays alike, making it a perfect fit for Danang-a dynamic seafront city that is quickly becoming one of South East Asia’s top destinations. This hotel, alongside our existing Radisson Hotel Danang, allows us to extend our innovative hospitality to an even broader audience.” General Manager Nicole Weitsz echoed these sentiments, adding, “We’re thrilled to introduce Radisson RED to Danang, a city buzzing with energy. With our prime oceanfront location, bold design, and lively social spaces, Radisson RED Danang lets visitors truly immerse themselves in the local spirit. We look forward to helping our guests experience the vibrant culture and beauty of Danang.” Radisson RED Danang serves as the perfect base for exploring Vietnam’s central coast. Whether guests are looking to relax on the sun-drenched My Khe Beach, explore cultural landmarks like the Marble Mountains and UNESCO World Heritage sites, or tee off at world-class golf courses designed by legends like Greg Norman and Jack Nicklaus, this hotel offers an immersive experience for every traveller. With an exciting calendar of events and festivals throughout the year, Radisson RED Danang promises an unforgettable stay filled with adventure and discovery.

In a significant move to expand their global footprints, Dusit Hotels and Resorts, a subsidiary of Thailand’s renowned Dusit International, has entered into a strategic partnership with Generator and Freehand Hotels, a celebrated developer of experiential hostels and boutique hotels across Europe and the USA. This collaboration aims to combine the strengths of both companies, paving the way for sustainable international growth across their respective brands. The partnership is designed to create synergies between Dusit’s established luxury and lifestyle hotel brands and Generator and Freehand’s innovative hybrid accommodation models. Leveraging their extensive networks and market expertise, the companies will explore new opportunities to bring Dusit’s signature Thai-inspired hospitality to key European cities such as London, Paris, and Rome, as well as major U.S. destinations including New York, Miami, and Los Angeles. At the same time, Generator and Freehand Hotels will look to expand their award-winning boutique hotel-hostel hybrid model into Asia and the Middle East, with potential openings in vibrant city destinations like Bangkok, Manila, and Dubai, as well as idyllic island retreats such as Phuket and Bali. “This partnership is a true win-win,” said Siradej Donavanik, Vice President of Global Development at Dusit International. “It broadens our development horizons without compromising our existing brand portfolios, allowing us to capitalise on prospects that might not align with our current brand offerings. We are delighted to collaborate with Generator and Freehand and look forward to breaking new ground with many exciting new signings ahead.” Dusit’s brand lineup, which includes Dusit Thani (luxury), dusitD2 (lifestyle/midscale), Dusit Princess (midscale), Dusit Suites (upscale/long stay), and ASAI Hotels (affordable lifestyle), has recently expanded with the introduction of two new brands: Devarana – Dusit Retreats (wellness luxury) and Dusit Collection (bespoke luxury). Generator and Freehand will explore development opportunities for all these brands in their respective regions. Alastair Thomann, CEO of Generator and Freehand Hotels, expressed his enthusiasm for the partnership: “This groundbreaking collaboration marks an exciting new chapter in the growth trajectory of our companies. Dusit’s unique blend of tradition and innovation aligns perfectly with our vision for delivering culturally rich experiences for inspired travellers worldwide.” Dusit Hotels and Resorts currently operates 57 hotels across 18 countries, with an additional 60 properties in the pipeline. The company’s portfolio also includes 244 luxury villas under Elite Havens, Asia’s leading provider of luxury villa rentals, which Dusit acquired in 2018. Generator and Freehand manage a total of 21 properties in Denmark, France, Germany, Italy, Spain, Sweden, the Netherlands, the UK, and North America. This strategic alliance is set to redefine the landscape of hospitality by merging the best of both worlds-Dusit’s rich tradition of Thai-inspired service and Generator and Freehand’s cutting-edge approach to lifestyle accommodation offering travellers unique and memorable experiences in some of the world’s most sought-after destinations.

Choice Hotels International has announced an exciting new amenity for guests of its Everhome Suites and WoodSpring Suites extended stay brands, access to comprehensive coverage of professional football teams. This offering is aimed at guests who stay an average of more than seven nights, allowing them to stay connected with their favourite teams, enjoy live breaking news, and watch award-winning original programming throughout the football season, even while on the road. “Choice is excited to give its Everhome and WoodSpring Suites guests the opportunity to watch their favourite professional football teams while they’re on the road so that they feel closer to home, which is what really differentiates an extended stay experience,” said Matt McElhare, Vice President and lead for extended stay brands at Choice Hotels International. “Guests choose extended stay hotels for many reasons, including needing to be on a job site for weeks at a time, relocating to a new part of the country, or renovating their current homes. Providing them with apartment-style comforts, including full-size in-room kitchens, laundry facilities, free WiFi, modern fitness centres, and distinctive programs like this, helps make these hotels truly a home away from home for long-staying guests.” Everhome Suites, an all new-construction, pet-friendly hotel brand, is designed to provide familiar conveniences for its guests. With fully equipped kitchens, 24-hour on-site laundry facilities, modern fitness centres featuring Peloton bikes, and a 24-hour Homebase Market offering snacks and sundries, Everhome Suites empowers guests to find their routine and feel at their best from the moment they arrive. Current locations include Corona, CA; Newnan, GA; Nampa, ID; and Lexington, KY, with new hotels coming soon to Bozeman, MT; Glendale, AZ; Huntsville, AL; Orlando, FL; Waco, TX; and more. WoodSpring Suites, another all new-construction brand, caters to longer-term guests with spacious, smartly designed, pet-friendly suites that include in-room kitchens. Known for its welcoming environment and affordability, WoodSpring Suites has garnered top honours in the J.D. Power 2024 North America Hotel Guest Satisfaction Index Study, ranking as the #1 economy extended stay brand for the third consecutive year. Locations include Greeley, CO; Milwaukee, WI; Austin, TX; and more. With 250 locations open across the U.S. and over 275 currently in development, Everhome Suites and WoodSpring Suites are two of Choice Hotel’s four extended stay brands, which also include MainStay Suites and Suburban Studios. A longtime leader in the extended stay category, Choice Hotels is on track to open its 500th extended stay hotel later this year, further cementing its position as a top choice for travellers seeking comfort, convenience, and now, the thrill of professional football, even while away from home.

Zannier Hotels, renowned for its one-of-a-kind hospitality projects, has announced an exciting partnership with NEOM to develop a new luxury eco-resort, Zannier Zardun, in the stunning region of Zardun, part of the Magna destinations in Northwest Saudi Arabia. Nestled along the pristine Gulf of Aqaba, the resort will offer a unique blend of luxury and sustainability, creating an unparalleled retreat for discerning travellers. A New Chapter in Luxury Hospitality Zannier Zardun is set to become a hallmark of luxury eco-tourism, harmoniously integrated into the breathtaking landscape that stretches from mountainous terrain to low coastal hills. Known for its distinct approach to hospitality that emphasises harmony with the environment, Zannier Hotels is bringing its signature style to this tranquil sanctuary. The resort will feature 100 rooms and suites spread across three striking buildings, each designed to offer guests diverse and immersive experiences. An Oasis of Tranquility and Exploration Guests at Zannier Zardun will be greeted by a unique experience centre, accessed through an underground entrance that leads to a 360-degree observation deck. From this vantage point, visitors can fully appreciate the splendour of Zardun’s landscape, fostering a deep connection with nature. The resort will offer a wide range of activities, from trekking and mountain biking to stargazing, meditation, and yoga. Additionally, educational programs on nature conservation and rewilding will be available, aligning with the resort’s commitment to preserving and enhancing the local environment. A Vision of Sustainability and Luxury Zannier Zardun will play a vital role in NEOM’s broader vision of sustainability and environmental stewardship. The resort will feature lush oases designed to support diverse habitats, aiding in the reintroduction of native species of animals, trees, and plants. This commitment to conservation is a cornerstone of the partnership between Zannier Hotels and NEOM. “We are thrilled to officialise our collaboration with NEOM,” said Arnaud Zannier, Founder and CEO of Zannier Hotels. “This partnership marks a significant milestone for us, solidifying our position among top-tier hospitality brands. It reflects our ambitious vision and commitment to excellence, and is a testament to our emergence as a formidable contender in the luxury hospitality market.” A Unified Vision for the Future Jeremy Lester, Executive Director of Magna, echoed the importance of the collaboration. “Zannier Zardun epitomises NEOM’s dedication to crafting unrivalled experiences that celebrate the precious environment and rich heritage of Magna. This partnership with Zannier Hotels reflects a unified vision where ultra-luxury and sustainability coexist in perfect harmony.” Chris Newman, Executive Director of NEOM Hotel Division, added, “Our collaboration with Zannier Hotels, a brand that shares our commitment to authenticity, sustainable practices, and creating unique guest experiences rooted in nature, represents a powerful partnership for NEOM. Together, we will create a sanctuary that embraces the stunning natural beauty of the Gulf of Aqaba, pushing boundaries in progressive architecture with the aim to redefine how we travel, stay, and live.” Zannier’s Signature Touch Every project under the Zannier Hotels brand is guided by its “Simple Mastery” philosophy, which emphasises customization, immersion, sustainability, and authenticity. The Zannier Interior Design Studio will craft each element of Zannier Zardun, ensuring that the resort offers a uniquely masterful touch that aligns with the natural beauty of its surroundings. With this new partnership, Zannier Hotels continues to expand its influence in the global luxury hospitality market, reaffirming its commitment to innovation, sustainability, and unforgettable guest experiences.

IDS Next, a leading provider of hospitality solutions, has announced the latest advancements in its cloud-based restaurant ERP, reinforcing its commitment to revolutionising the food and beverage industry. Trusted by top hospitality establishments worldwide, the comprehensive solution continues to meet the diverse needs of restaurants, from fine dining venues and hotel eateries to quick-service restaurants and food courts. A Holistic Approach to F&B Operations IDS Next’s cloud restaurant ERP offers a unified platform that seamlessly integrates front-of-house and back-of-house operations. The suite’s core components include a sophisticated point-of-sale system, a mobile application designed for swift ordering and billing, and a table booking solution fully integrated with Reserve with Google. The ERP’s advanced data management tools provide restaurants with invaluable insights, enabling informed decision-making and enhanced operational efficiency. Moreover, the solution extends its capabilities to cover inventory management, supply chain logistics, procurement, centralised menu management, and financial activities across multiple outlets. It also supports seamless integration with popular third-party platforms such as Zomato and EazyDiner, ensuring a smooth, connected experience for restaurants and their patrons. Expanding Capabilities with FX Kitchen Display System In a significant upgrade to the restaurant ERP suite, IDS Next has introduced the FX Kitchen Display System (FX KDS). This new feature enhances kitchen operations by improving order accuracy, reducing wait times, and optimising workflow. With real-time order visibility and efficient task management, FX KDS empowers kitchen staff to operate more effectively, leading to a better overall dining experience. “The launch of the FX KDS marks a significant milestone in our technology journey,” said Kevin D’Costa, Senior Vice President of SAAS Engineering at IDS Next. “By integrating the kitchen display module, we’ve addressed critical gaps in kitchen operations, facilitating seamless communication and real-time updates for restaurant staff.” Commitment to Innovation and Excellence IDS Next’s CEO, Binu Mathews, emphasised the company’s dedication to innovation, stating, “We have always lived up to our promise of ‘Staying Ahead,’ with innovation at the core of our mission. We are thrilled to see the positive impact our cloud restaurant ERP has had on our customers, driving excellence in the food and beverage industry.” As the largest hospitality solutions provider in Asia and emerging markets, IDS Next serves customers in over 50 countries, delivering award-winning software that streamlines hospitality operations. The continuous development of its restaurant ERP suite is a testament to IDS Next’s mission to set new industry standards, empowering its clients to offer exceptional dining experiences. IDS Next remains steadfast in its pursuit of hospitality innovation, consistently delivering cutting-edge solutions that enable restaurants to exceed the expectations of their diners.

Forbes Web3 is excited to announce the launch of its latest innovation, the “INSPIRE” collectible, as part of the ongoing Onchain Summer event on Base. This unique, free-to-mint collectible marks a new chapter in Forbes’ commitment to inspiring creativity and pushing the boundaries of the web3 space. Discover “INSPIRE”: A Unique Soulbound Collectible More than just a digital asset, “INSPIRE” embodies motivation and creativity, designed to resonate personally with each collector. As a soulbound collectible, “INSPIRE” is exclusive to its owner and cannot be transferred, highlighting its uniqueness and personal significance. Beyond its symbolic value, minting “INSPIRE” comes with tangible perks—collectors will enjoy a complimentary Forbes subscription and a $100 USD discount on their next hotel booking, courtesy of a partnership with the web3 hotel booking platform, Sleap.io. Onchain Summer: A Celebration of Decentralisation Base’s Onchain Summer, a month-long event, is dedicated to celebrating the potential of the onchain world. Built on the Ethereum blockchain, Base’s platform showcases a vibrant array of decentralised applications (dApps), digital art, and interactive experiences, drawing in the global crypto community. The event highlights the creativity and innovation that define the web3 space, offering participants a glimpse into the future of blockchain technology. Forbes Web3’s participation in Onchain Summer underscores the brand’s commitment to digital innovation. By launching the “INSPIRE” collectible during this event, Forbes joins a select group of projects that are shaping the future of the internet, promoting decentralisation, and empowering users worldwide. Seamless Integration with Coinbase Wallet To ensure a smooth and intuitive minting experience, Forbes Web3 has integrated the latest version of the Coinbase Wallet SDK and the Coinbase Smart Wallet. Whether you’re a seasoned web3 user or new to the space, this integration ensures that minting your “INSPIRE” collectible is a simple, user-friendly process. Participants are encouraged to test their minting experience in the days leading up to the launch to ensure everything goes off without a hitch. Claim Your “INSPIRE” Collectible and Exclusive Benefits Today Forbes Web3 invites everyone to join in the celebration of innovation and creativity by minting the “INSPIRE” collectible. By visiting the dedicated minting page on Coinbase Wallet, collectors can become part of a movement that embraces progress, vision, and the limitless possibilities of the web3 era. Once you’ve minted your “INSPIRE” collectible, you can unlock exclusive benefits, including a Forbes subscription and a $100 USD discount for your next hotel booking on Sleap.io. Simply complete a brief form available after the minting process to claim your rewards. A member of the Forbes team will then be in touch to confirm your details and guide you through redeeming your benefits.

Accenture and Google Cloud have announced an expansion of their strategic alliance, marking significant progress in helping enterprise clients harness the power of generative AI while bolstering their cybersecurity defences. The partnership, which has already shown impressive momentum across various industries, is set to drive further innovation and security in the evolving digital landscape. The two tech giants are ramping up their investments to support businesses at every stage of their generative AI journey. From identifying the best use cases and piloting innovative projects to deploying scalable AI solutions, Accenture and Google Cloud are providing the expertise and engineering capabilities needed to transform industries. A key focus of this partnership is cybersecurity, with both companies working to address the new risks associated with generative AI, including safeguarding model data, managing cyber threats, and ensuring swift recovery from breaches. Since launching their joint Generative AI Center of Excellence (CoE) in December 2023, Accenture and Google Cloud have seen remarkable success, with 45% of their collaborative projects moving from proof-of-concept to full production. Today’s announcement builds on this momentum, aiming to further support clients in optimising critical business functions, tackling complex industry challenges, and enhancing security against increasingly sophisticated cyber threats. “Accenture’s decade-long partnership with Google Cloud is empowering our clients across industries to accelerate and scale their use of generative AI as a catalyst for reinvention, while simultaneously strengthening cybersecurity and creating long-term value,” said Julie Sweet, Chair and CEO of Accenture. “Our joint Center of Excellence is not only solving complex business challenges but also laying the groundwork for future innovation, resilience, and growth.” Thomas Kurian, CEO of Google Cloud, echoed this sentiment, highlighting the rapid adoption of generative AI among Fortune 500 companies. “Through our expanded partnership, we are accelerating generative AI adoption by providing customers with the technical expertise, engineering resources, and AI-optimised tools they need to scale and succeed,” Kurian said. The joint CoE has already delivered a range of generative AI solutions and managed services, along with over 60 industry accelerators. These tools help clients address challenges such as optimising supply chains, enhancing retail experiences, and automating document processing. For instance, Brazil’s Banco BV partnered with Accenture and Google Cloud to revolutionise customer interactions through their GenCore project, which uses AI to create hyper-personalised communications, making them 80% faster and 100 times more personalised. Radisson Hotel Group, a leading global hotel chain, also leveraged this partnership to optimise its advertising workflows using Google Cloud’s Vertex AI and Gemini models. By training AI models on extensive datasets, Radisson was able to create personalised ads at scale, boosting the productivity of its ad teams by over 50% and increasing revenue from AI-driven campaigns by more than 20%. Security remains a critical component of this partnership. Over the past year, Accenture and Google Cloud have worked together to transform security operations for hundreds of enterprises. Accenture’s managed extended detection and response (MxDR) service, integrated with Google Security Operations, combines security-specific generative AI capabilities with frontline intelligence from Mandiant and Accenture’s crisis management expertise. This comprehensive approach helps clients quickly identify and respond to advanced cyber threats. As the demand for Google Cloud technology continues to rise, Accenture has doubled its Google Cloud certifications and integrated generative AI into its platforms. This includes incorporating Google Cloud’s Gemini Code Assist into Accenture’s GenWizard, an AI-based automation platform, enabling faster and higher-quality software development for Google customers. In a rapidly evolving technological landscape, the expanded partnership between Accenture and Google Cloud is not just about keeping pace-it’s about leading the way. With a focus on generative AI and cybersecurity, the two companies are helping enterprises navigate the complexities of modern business while driving innovation and securing the future.

Nobu Hotels, a brand synonymous with luxury, service, and innovation, is taking a significant leap forward in its digital transformation journey. The global hospitality group has announced a comprehensive upgrade to its AI-powered network infrastructure, designed to elevate guest experiences while fortifying security across its properties worldwide. The upgrade, implemented in collaboration with Hewlett Packard Enterprise’s Aruba Networking, introduces cutting-edge wired, wireless, and SD-WAN capabilities. Central to this enhancement is the integration of Zero Trust security principles, ensuring that both guest and operational data are safeguarded in an increasingly connected environment. This new infrastructure is set to redefine the luxury experience at select Nobu Hotels. Guests can expect enhanced connectivity for mobile devices, IoT gadgets, and AI-driven applications, all designed to deliver seamless, hyper-personalised services. One of the standout features is the AI Concierge, accessible through an in-room digital voice assistant or the Nobu mobile app. This virtual assistant not only responds to guest requests but also offers proactive recommendations tailored to individual preferences, all powered by real-time data. “Our vision is to provide a secure, seamless, and hyper-personalised guest experience that leverages the latest technologies,” said Rodney Linville, Global Head of IT for Nobu Hospitality. “From smart rooms to advanced CRM and property management, our aim is to enhance every touchpoint of the guest journey while ensuring exceptional data security.” The deployment also includes innovative IoT solutions that enhance both guest comfort and operational efficiency. Smart room features like automated door systems, voice-controlled lighting, and advanced HVAC sensors are complemented by operational tools such as IoT-enabled point-of-sale devices and housekeeping automation systems like HotSOS and Knowcross. Security remains a top priority for Nobu Hotels, with the new infrastructure built on the robust Zero Trust framework provided by HPE Aruba Networking. “Our strategic deployment of HPE Aruba Networking ClearPass and Dynamic Segmentation ensures we can maintain our Zero Trust vision without adding complexity for our IT teams,” Linville added. Larry Lunetta, Vice President of AI, Security, and Networking Product Marketing at HPE Aruba Networking, emphasised the importance of this partnership. “Nobu Hotels is a leader in luxury hospitality, and their commitment to secure, streamlined connectivity is critical to meeting the high expectations of their guests. Our solutions are designed to support their iconic brand by delivering reliable, energy-efficient networking that enables innovation and enhances the guest experience.” With the global hospitality market still navigating the post-pandemic landscape, Nobu Hotels is positioning itself to continue its legacy of innovation. The new AI-driven networking infrastructure is not just a technological upgrade but a strategic move to maintain the brand’s competitive edge in the luxury sector. As Linville concluded, “Our relationship with HPE Aruba Networking ensures that we can continue delivering on our brand promise while staying agile in the face of future technological and market developments.”

Firsty, a global provider of mobile internet solutions, has partnered with Mews, a leading hospitality management cloud, to offer guests seamless connectivity during their hotel stays. This integration allows over 5,000 hotels worldwide to sell Firsty’s eSim as an added value during the checkout process. Key Features: Firsty offers both a free baseline service, “Firsty Free”, for essential connectivity, and an affordable premium service, “Firsty Fast” for high-speed needs, making it an ideal choice for travellers and remote workers alike. Mews, known for its innovative cloud-based hospitality management solutions, continues to enhance the guest experience through this new integration. This partnership is set to redefine the mobile connectivity landscape for travellers, making seamless and affordable internet access an integral part of the hospitality experience.

This fall, Marriott Bonvoy is offering its members a golden opportunity to create unforgettable memories while earning up to 4,000 bonus points on stays of two nights or more. As part of a global promotion, Marriott Bonvoy members can now earn extra rewards that make travelling even more rewarding. Running from September 10 to November 26, 2024, this promotion invites Marriott Bonvoy members to register and enjoy a boost to their points balance. For each paid stay of two or more nights at a participating Marriott Bonvoy property, members will earn 2,000 bonus points. Additionally, stays at select properties within the MGM Collection with Marriott Bonvoy will qualify for an extra 2,000 bonus points, allowing members to accumulate up to 4,000 bonus points per stay. This limited-time offer is a perfect way to turn fall travel plans into valuable rewards. The MGM Collection with Marriott Bonvoy brings together a spectacular range of hotels and resorts, offering unique experiences that go beyond traditional hospitality. From the luxurious Bellagio and ARIA Resort & Casino in Las Vegas to the Borgata Hotel Casino & Spa in Atlantic City, this collection offers unparalleled access to world-class entertainment, fine dining, and major-league sports events. Whether you’re looking for a weekend getaway or a more extended escape, the MGM Collection provides the perfect backdrop for earning bonus points while enjoying extraordinary experiences. In addition to the global promotion, Marriott Bonvoy is also introducing an exclusive offer for its Card Members. The “It’s in the Cards” promotion allows eligible Marriott Bonvoy Card Members to earn 2,000 bonus points for every stay of two or more nights at select Marriott Bonvoy properties. To take advantage of this offer, Card Members must register their accounts between August 27 and November 12, 2024. This promotion can be combined with the global offer, meaning Marriott Bonvoy Card Members can maximise their points earnings by stacking both promotions during their stays. Marriott Bonvoy, Marriott International’s acclaimed travel program, continues to provide members with access to exceptional hospitality and unforgettable experiences across more than 30 hotel brands worldwide. Members can earn points not just through hotel stays, but also through everyday purchases with Marriott Bonvoy’s co branded credit cards. These points can be redeemed for a variety of rewards, including future hotel stays, exclusive Marriott Bonvoy Moments experiences, and luxury products from Marriott Bonvoy Boutiques. The Marriott Bonvoy app enhances this experience by offering personalised and contactless services, giving members peace of mind as they travel. Whether you’re planning a weekend trip or an extended vacation, Marriott Bonvoy’s fall promotion is a great way to make the most of your travels while earning valuable rewards. For full terms and conditions, and to register for the promotions, Marriott Bonvoy members are encouraged to visit the official Marriott Bonvoy website. Don’t miss out on the chance to elevate your fall travel plans with Marriott Bonvoy’s exciting bonus points offers.

SuitePad, the leading provider of in-room tablets for the hotel industry, has announced the launch of its latest innovation, the ‘Guest Journey Push’ feature. This new tool, now available on the SuitePad admin panel, allows hotels to automatically deliver timely and relevant information, offers, and updates directly to guests through their in-room tablets. The introduction of this feature marks a significant step forward in how hotels communicate with their guests, offering a more personalised and seamless experience. SuitePad has long been at the forefront of digital guest communication, with its award-winning in-room tablets combining a digital guest directory, booking tool, hotel phone, remote control, and more into a single, user-friendly device. With over 1,000 clients worldwide, SuitePad continues to transform the guest experience, driving increased revenue for hotels and streamlining operations. The new Guest Journey Push feature allows hotels to send push messages to their SuitePads at any time, targeting either all guests or specific groups based on data from the Property Management System (PMS). This includes criteria like check-in/check-out dates or rate codes. Guests are notified of new messages when their tablet lights up, and they can easily access these messages later through an envelope icon in the upper right corner of the tablet. One of the standout capabilities of the Guest Journey Push is its application across hotel groups. For hotels that are part of a chain equipped with SuitePads, messages can be sent across multiple properties simultaneously. This central management of promotions and information enhances the value of SuitePad for hotel chains, offering a cohesive communication strategy across all their locations. By leveraging guest data, hotels can create unique, engaging interactions tailored to each guest’s preferences, optimising communication and boosting overall satisfaction. Whether guiding guests to explore hotel amenities, book spa appointments, or discover local attractions, the ‘Guest Journey Push’ ensures guests stay connected to everything the hotel has to offer. The rollout of this feature underscores SuitePad’s commitment to enhancing the guest experience and supporting hotels in their mission to provide exceptional service. As the hotel industry continues to evolve, tools like the ‘Guest Journey Push’ are set to play a crucial role in shaping the future of guest communication.

Scandic Hotels is rolling out a completely reimagined loyalty program, designed to deepen customer connections and offer more personalised experiences. The company’s existing program, Scandic Friends, which holds the title of the largest loyalty program in the Nordic hotel industry with 3 million members, has been rebuilt from the ground up. With this transformation, Scandic aims to double its membership by 2030, positioning the new Scandic Friends as a key driver of member loyalty and revenue growth. The newly revamped Scandic Friends introduces a modern structure and design, expanding from five to seven membership levels, each offering a curated set of benefits tailored to meet the diverse needs of guests, whether they stay frequently or occasionally. The program has been carefully redesigned to make it easier for members to earn and use points, move up membership tiers, and access new opportunities to enhance their stays through add-on services like room upgrades or pre-ordered refreshments. “Loyal and returning guests are at the heart of Scandic. They fuel our growth and foster a strong, stable community around our brand,” said Jens Mathiesen, President & CEO of Scandic Hotels Group. “With this new program, we’ve created a solid platform that will elevate the member experience. We’ve also set the stage for future developments, including exciting new partnerships, which will encourage guests to continue choosing Scandic for their hotel stays.” The updated loyalty program is the result of extensive research, including in-depth interviews with both current and potential members, as well as a comprehensive study of the travel industry and other sectors. Using these insights, along with Scandic’s own customer data, the new Scandic Friends has been crafted to deliver a more personalised membership experience. The goal is to increase member interaction, incentives, and long-term engagement with the Scandic brand. “From the very beginning, our focus has been on creating a guest-centric loyalty program that maximises every member interaction,” said Thérèse Cedercreutz, Chief Commercial Officer at Scandic Hotels Group. “We’ve heavily invested in digital tools to build an ecosystem that can evolve over time. This launch is just the start, and I’m confident our members will love the new features and benefits we’ll be rolling out.” The new Scandic Friends program will officially launch on August 27, 2024. In the days leading up to the launch, current members will be gradually transitioned into the updated program. This marks the beginning of a new era for Scandic’s loyalty initiatives, with additional features and personalised offerings set to be introduced in the future. New Scandic Friends Membership Levels: New Friend: 0 points Good Friend: 5,000 points Close Friend: 10,000 points Dear Friend: 25,000 points Loyal Friend: 100,000 points True Friend: 250,000 points Best Friend: 400,000 points or 100 nights As Scandic ushers in this next generation of loyalty programs, the company is poised to create even stronger bonds with its guests, driving both loyalty and growth in the years to come.

WebRezPro, a leading cloud-based property management system (PMS) for independent lodging operators, has announced an exciting new integration with RoomPriceGenie, an award-winning revenue management system. This collaboration is set to provide hoteliers with cutting-edge insights and real-time rate updates, driving increased efficiency, more bookings, and greater profitability. In today’s competitive hospitality landscape, dynamic pricing is essential for success. However, setting rates manually can be time-consuming and requires a deep understanding of market trends, competitor behaviour, and property-specific demand. RoomPriceGenie’s intuitive pricing software simplifies this process by automatically analysing market and property data multiple times daily to calculate optimal room rates up to 18 months in advance. This powerful tool is designed specifically for independent hotels, B&Bs, inns, and apartment rentals, empowering operators to compete with major brands. On average, properties using RoomPriceGenie see a 22 percent increase in revenue and save 10 hours of manual work each week. The integration with WebRezPro ensures seamless communication between the two systems, improving forecasting accuracy and automating rate updates within the PMS and across all connected distribution channels. This two-way connection allows WebRezPro to provide RoomPriceGenie with daily rate and inventory updates. In return, RoomPriceGenie analyses this data alongside local market trends and competitor pricing to determine the best possible rates. These pricing updates are then automatically sent back to WebRezPro, ensuring that a property’s rates are always current and optimised for maximum revenue. “We’re thrilled to partner with WebRezPro to bring automated pricing solutions to even more independent hotels,” said Ari Andricopoulos, CEO of RoomPriceGenie. “This partnership combines the strengths of both platforms, offering properties a seamless experience where dynamic pricing is directly integrated with their property management system. Together, we’re making advanced revenue management truly accessible to everyone, enabling hoteliers to unlock more revenue potential with minimal effort.” The key features and benefits of this integration include: Accurate Pricing Recommendations: The automated data feed minimises errors and ensures rate calculations are based on the most current information. Up-to-Date Pricing Across Channels: Recommended pricing is automatically updated in WebRezPro and all connected distribution channels, ensuring guests always see the correct prices. Streamlined Operations: The integrated solution enhances operational efficiency by eliminating the need for manual data duplication across systems. Competitive Advantage: Data automation allows hoteliers to quickly respond to demand fluctuations, capturing revenue opportunities ahead of competitors. “RoomPriceGenie takes the legwork out of determining the best room pricing, saving hoteliers valuable time and ensuring they maximise revenue potential,” said Frank Verhagen, President and Founder of WebRezPro. “With the combined power of WebRezPro and RoomPriceGenie, our clients can save even more time and gain a significant competitive edge.” This partnership marks a significant step forward in making sophisticated revenue management accessible to independent lodging operators, helping them thrive in a rapidly evolving market.

Salto Systems has introduced its smallest-ever BLUEnet Wireless peripheral, the IQ Mini Gateway, combining cutting-edge cloud-based access control capabilities with an impressively compact design. This latest innovation underscores Salto’s commitment to delivering flexible, secure, and user-friendly solutions for modern access control needs. The IQ Mini Gateway may be small, but it packs a powerful punch. Designed to work seamlessly with Salto’s suite of smart locking devices, this miniature marvel integrates the best of Salto’s hardware and software capabilities, all within a device that fits comfortably in the palm of your hand. The new IQ Mini is built to meet the demands of today’s fast-paced, cloud-connected world, making it easier than ever to manage and maintain secure access points. One of the standout features of the IQ Mini is its simplicity. The device’s wall-plug design allows for quick installation and setup, taking just minutes to get up and running. Once installed, the IQ Mini creates a robust BLUEnet network that communicates directly with Salto’s cloud ecosystem, enabling secure system management and maintenance via a local network connection. The IQ Mini Gateway is more than just a gateway; it’s a versatile solution that enhances the capabilities of Salto’s BLUEnet Wireless network. With built-in SVN-Flex technology, the device facilitates rapid, secure connectivity between smart locking devices, such as unit doors and readers. This results in faster response times, improved security, and an overall more efficient access control system. Additionally, the IQ Mini can connect and control up to four BLUEnet devices simultaneously, making it a valuable tool for installers looking to streamline the commissioning process. The device’s versatility is further enhanced by a USB port and a 5V input voltage, ensuring it meets a wide range of installation needs. Standard encryption communications are also included, maintaining the highest industry security standards. As the demand for flexible, cloud-based access control solutions continues to grow, Salto’s IQ Mini Gateway stands out as a forward-thinking option that combines convenience, security, and cutting-edge technology in one small but mighty package.

Moxy Bengaluru Airport Prestige Tech Cloud is pushing the boundaries of modern hospitality with the introduction of an advanced autonomous robot, adding a futuristic flair to the guest experience. This Made in India robot, designed to align with Moxy’s playful and energetic brand, is more than just a novelty, it’s a cutting-edge solution that promises to enhance both guest interactions and hotel operations. Equipped with state-of-the-art technology, including 3D perception RGBD cameras and IoT connectivity, the robot seamlessly integrates with the hotel’s elevator systems and other infrastructure. From welcoming guests with a refreshing cocktail to offering detailed information about the hotel, the robot is set to become an integral part of the guest journey. Its precision in delivering room service, guided by advanced AI, is a testament to Moxy’s commitment to blending technology with hospitality to create unforgettable experiences. “At Moxy, we believe in combining the latest technology with our unique, youthful energy to create memorable experiences,” said Anuradha Venkatachalam, Hotel Captain at Moxy Bengaluru Airport. “This robot is not just about efficiency-it’s about enhancing the way we connect with our guests and making every aspect of their visit as enjoyable as possible. We’re excited for our guests to experience this innovation firsthand and look forward to continuing to provide them with the high-energy, modern hospitality that defines Moxy.” This robotic innovation is the first of several upcoming projects aimed at cementing Moxy Bengaluru Airport’s place as a leader in futuristic hospitality. The hotel’s collaboration with Alphadroid, a pioneer in robotic solutions, reflects a shared vision of pushing the envelope in guest service. “Collaborating with Moxy Bengaluru Airport Prestige Tech Cloud has been a wonderful experience for us,” said Sanjeev Kumar, Founder of Alphadroid. “The team has always been one step ahead in exploring all the ways our robots can enhance different aspects of the hotel. Their tech-savviness and innovative spirit have pushed us to create a truly unique experience for the guests. Our Alphabot is all set to bring their vision of customer delight to life.” Kumar also hinted at more to come, expressing hope that the continued partnership will set new benchmarks for the hospitality industry, particularly in blending automation with daily operations to elevate the stay experience for both guests and staff. As the hospitality sector continues to evolve, Moxy Bengaluru Airport Prestige Tech Cloud is leading the charge with its commitment to innovation, ensuring that every guest encounter is not just memorable, but also infused with a sense of modern wonder.

A new chapter in spa and wellness experiences is being written by industry veteran Brian Paris with the launch of Wellscape, a company poised to revolutionise hospitality environments through advanced, nature-inspired visual technology. Harnessing the power of artificial intelligence and high-resolution LED panels, Wellscape is transforming spaces such as spa treatment rooms, saunas, and group exercise studios into lifelike environments that respond dynamically to the rhythms of nature. These immersive experiences are designed to captivate the senses, promote relaxation, and forge a deeper connection between guests and their surroundings. Paris, who has spent nearly two decades refining this vision, collaborated with a team renowned for creating virtual reality settings for film and television. The result is a technology that seamlessly transitions through seasons and day-night cycles, offering a breathtaking library of pre-designed scenes ranging from starry skies and dense forests to serene lakes and vast deserts. For those seeking something unique, Wellscape also provides bespoke content creation. “These environments not only captivate the senses but also promote relaxation, enhance mood, and help guests foster a deeper connection with nature and healing,” Paris shared. “They move with the intention and rhythm of the natural world.” Wellscape’s versatile installations can be customised to fit a variety of settings, especially those lacking natural light, such as underground facilities. From massage tables with visual screens beneath face holes to infrared saunas featuring rising sun visuals that double as session timers, the applications are both innovative and expansive. The technology even extends to 360-degree immersive rooms, combining flat and curved panels to create entirely new sensory experiences. “We can transform any room into a portal of light, colour, and unparalleled visual clarity,” Paris explained. “After years of dreaming, we’ve made this vision a reality. The possibilities are endless.” In a market where room interiors can quickly feel outdated, Wellscape’s adaptable panels offer a fresh alternative. These computer-controlled screens can be adjusted manually or programmed to transition throughout the day, ensuring that every visit feels new and engaging. “With a focus on innovation and breathtaking visuals, our full-immersion technology brings light, life, and movement to any room,” Paris added, confident in Wellscape’s potential to redefine the guest experience across the hospitality industry. As the hospitality and wellness sectors continue to evolve, Wellscape stands ready to lead the way, offering a blend of technology and nature that promises to elevate every guest’s journey.

Hilton has unveiled a new premier program, ‘Hilton for Luxury’, designed exclusively for top-producing luxury travel advisors across its renowned luxury brands, including Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, LXR Hotels & Resorts, NoMad Hotels, and Signia by Hilton. This invitation-only program is set to transform how luxury travel advisors connect with Hilton’s world-class accommodations worldwide. ‘Hilton for Luxury’ marks a significant evolution from its predecessor, the Impresario program, by offering an even more refined and streamlined experience for luxury travel professionals. A key feature of this enhanced program is the ‘Hilton for Luxury Concierge Desk’, which provides dedicated support to advisors, a feature that has been widely requested by Hilton’s trusted partners. The concierge desk is poised to be a game changer in the industry, offering tailored services that cater to the unique needs of discerning clients. The program serves as a comprehensive resource for luxury travel advisors, accessible through a dedicated private website that offers improved connectivity and exclusive benefits. Advisors participating in the ‘Hilton for Luxury’ program will enjoy direct access to exclusive offers from Hilton’s luxury brands, value-added perks, and the opportunity to connect directly with on-property hotel teams. Each participating hotel will have a dedicated team of ‘Hilton for Luxury Ambassadors’, ensuring that the program’s features and benefits are consistently delivered to advisors and their clients. “As our luxury portfolio continues to grow, ‘Hilton for Luxury’ represents our ongoing commitment to providing elevated and seamless solutions for our top travel advisors,” said Frank Passanante, Senior Vice President and Global Head of Sales at Hilton. “Through this program, both advisors and their clients can benefit from Hilton’s industry-leading offerings to enhance the luxury travel experience.” Clients of advisors in the ‘Hilton for Luxury’ program will enjoy a suite of top-tier benefits, including access to the best available rates, double Hilton Honors Points, complimentary breakfast for up to two guests, hotel credits per stay, next-category upgrades, and flexible check-in and check-out options based on availability. These perks are designed to ensure that every aspect of the guest’s stay is as luxurious and personalised as possible. Hilton’s luxury portfolio now features 100 hotels and resorts in some of the world’s most sought-after destinations. Among the latest additions to this prestigious lineup is the NoMad Hotels brand, known for its artful design, exceptional dining, and inventive drinking experiences. Travellers can now book stays at NoMad London through Hilton’s channels, further expanding the range of luxurious experiences available under the Hilton umbrella. As Hilton continues to expand its luxury offerings, the ‘Hilton for Luxury’ program underscores the brand’s commitment to delivering unparalleled service and exceptional experiences to both its travel advisors and their clients. Through this program, Hilton is setting a new standard for luxury travel, ensuring that both advisors and their clients enjoy the very best that the industry has to offer.

Gothia Towers, Sweden’s largest and most prestigious hotel, is deepening its strategic partnership with hotel technology specialist SHR in a move set to transform the guest experience and accelerate the hotel’s digital journey. Located in central Gothenburg and part of one of Europe’s largest integrated meeting spaces, Gothia Towers is taking a significant leap forward by adopting SHR’s AI-driven Booking Engine and CRM. The iconic three-tower hotel, which boasts 1,200 rooms, has long been a leader in the Swedish hospitality scene. With this latest enhancement to its technology stack, Gothia Towers aims to boost direct bookings and deliver more personalised experiences to its guests. This expansion builds on the successful implementation of SHR’s Central Reservation System, Global Distribution Systems, and OTA Direct Connect applications in October 2023. Johan Forsberg, Director of Revenue Management & Distribution at Svenska Mässan Gothia Towers AB, emphasised the importance of this partnership. “Our existing collaboration with SHR has been nothing short of instrumental in enhancing our operational efficiency and guest experience, so it only made sense that we take it to the next level. This will allow us to enrich every stage of the guest journey – from booking to departure – ensuring that Gothia Towers remains a leader in the delivery of best-in-class hospitality in the Nordic region.” With the new SHR Booking Engine, Gothia Towers will have complete control over the guest booking journey, offering a seamless and intuitive online experience. The system is designed to create personalised booking experiences, guiding visitors through the process with tailored content and engagement tools optimised for all devices. This innovation is expected to significantly boost direct bookings, increase revenue, and enhance guest retention. SHR’s CRM, known for its user-friendly interface and robust features, will also play a crucial role in this transformation. By streamlining operations and providing tools to build lasting relationships with guests, the CRM will help Gothia Towers deliver even more memorable experiences, from check-in to departure. The integration of these systems underscores Gothia Towers’ commitment to staying at the forefront of hospitality innovation. Patrik Norman, Senior Director of Business Development at SHR, expressed his excitement about the expanded partnership. “We are thrilled to be deepening our partnership with Gothia Towers, a true icon in Scandinavian hospitality. The addition of our Booking Engine and CRM to their tech stack is a clear demonstration of their commitment to staying at the forefront of innovation. We look forward to seeing how these tools will help Gothia Towers not only meet but exceed guest expectations, ultimately driving higher satisfaction and increased direct bookings.” The new systems are scheduled to go live by November 18th, 2024, and Gothia Towers anticipates significant improvements in guest satisfaction and direct booking performance. The continued collaboration between SHR and Gothia Towers highlights a shared commitment to innovation and excellence in the hospitality industry. Together, they aim to set new benchmarks for guest satisfaction and operational efficiency, ensuring that Gothia Towers remains a preferred destination for discerning travellers.

Hotel Rang Mahal, a renowned independent hotel in the heart of Jaisalmer known for its luxurious accommodations and rich heritage, is taking a significant step forward in modernising its operations. The hotel has partnered with mycloud Hospitality to implement mycloud PMS, a comprehensive cloud-based property management solution. This move is set to revolutionise the way Hotel Rang Mahal manages its day-to-day operations while enhancing the overall guest experience. For years, Hotel Rang Mahal relied on an on-premise management system that required the physical presence of staff for oversight and reporting. This setup posed challenges, particularly for the hotel’s owner, Mr. Ritesh, who often travels and sought a more flexible solution that could be managed remotely. The adoption of mycloud PMS addresses these challenges by offering a more advanced, adaptable system that can be accessed from anywhere in the world. “With mycloud PMS, the staff are now able to oversee and administer our hotel operations from any location worldwide,” said Mr. Ritesh, Owner of Hotel Rang Mahal. “This system offers us the flexibility we require and ensures that our guests in our 118 rooms always receive top-notch services.” The decision to switch to mycloud PMS marks a new era for Hotel Rang Mahal. The system is designed to streamline hotel operations by integrating essential interfaces such as EPBAX, Hotel Room Door Lock, and Wi-Fi. These integrations reduce overall costs and operational complexities, allowing the hotel to use a single network for multiple communication needs. The cloud-based nature of mycloud PMS ensures that hotel staff can monitor and manage operations seamlessly, no matter where they are. Beyond operational efficiency, mycloud PMS brings advanced features aimed at enhancing the guest experience. Its integration with customer loyalty programs and CRM systems helps build stronger relationships with guests, ensuring repeat business and personalised services. Additionally, powerful reporting through Business Intelligence (BI) tools enables hotel management to make real-time, data-driven decisions, further optimising operations. One of the standout features of mycloud PMS is the use of chatbots powered by Natural Language Processing (NLP). These chatbots provide instant, 24/7 support, handling guest inquiries effectively and personalising the customer experience. This not only boosts guest satisfaction but also frees up staff to focus on more critical tasks around the property. “We are thrilled to collaborate with Hotel Rang Mahal and facilitate their transition to an all-in-one cloud-based management system,” said Mr. Deepak Chauhan, Vice President at mycloud Hospitality. “Our objective is to offer innovative solutions that enhance operational efficiency and elevate guest experiences. Hotel Rang Mahal’s adoption of our system underscores our value to the hospitality industry.” Over the past 15 years, mycloud PMS has supported hoteliers across the UK, Asia, Africa, and the Middle East by delivering end-to-end technology solutions. By combining property management software, a POS system, and banquet and back-office functionality into one cloud-based system, mycloud Hospitality empowers hotel managers to make informed decisions and manage their staff more effectively, ultimately ensuring guest satisfaction through tailored experiences. As Hotel Rang Mahal embarks on this new journey with mycloud PMS, it is poised to offer an even more luxurious and personalised experience to its guests while enjoying the benefits of modern, efficient hotel management.

BWH Hotels, a global leader in the hospitality industry with a diverse portfolio of 19 brands, has announced a groundbreaking partnership with Canary Technologies. This collaboration will bring Canary’s state-of-the-art, AI-powered Guest Management System to BWH Hotels’ properties, promising to enhance guest experiences and streamline hotel operations across the board. Canary Technologies, known for modernising hotel tech, will integrate its award-winning, all-in-one platform across BWH Hotels’ vast network. With a presence in over 80 countries and trusted by over 20,000 hoteliers-including renowned names like Marriott, Four Seasons, and Wyndham-Canary Technologies is set to digitise the entire guest journey from post-booking to checkout. This partnership is more than just a business deal, it marks a significant step forward in the evolution of hospitality. Canary’s platform, featuring innovations like Mobile Check-In, Smart Checkout, Dynamic Upsells, and Guest Messaging, will provide BWH Hotels with the tools to offer a more personalised and efficient experience to its guests. Harman Singh Narula, CEO and co-founder of Canary Technologies, emphasised the importance of digital transformation in the hospitality industry. “Modernising the guest experience with digital touch points is no longer a nice-to-have; it’s a necessity,” said Narula. “We’re excited to partner with BWH Hotels to propel hospitality into the digital age and engage guests in more seamless, personalised, and delightful ways.” The partnership also highlights BWH Hotels’ commitment to staying at the forefront of hospitality innovation. Larry Cuculic, President and CEO of BWH Hotels, expressed his enthusiasm for the collaboration, stating, “We are excited to partner with Canary to streamline hotel operations and create an elevated, modern, and customised guest experience. This partnership aligns with our commitment to catering to the evolving needs of today’s travellers, who increasingly seek technology-driven guest services. We selected Canary after a comprehensive evaluation and believe this collaboration will position BWH Hotels at the forefront of hospitality innovation.” Under this new agreement, BWH Hotels will harness the full power of Canary’s Guest Engagement Platform, which includes Canary AI, Mobile Check-In, Smart Checkout, Dynamic Upsells, Guest Messaging, Digital Tipping, and a Digital Compendium. This comprehensive system will allow BWH Hotels to manage guest engagement across multiple touchpoints, improving guest satisfaction, boosting revenue, and enhancing staff efficiency. As the hospitality industry continues to evolve, BWH Hotels and Canary Technologies are set to lead the way, bringing a new era of innovation to the guest experience.

Hostfully, a leader in property management technology for short-term rentals, has introduced a groundbreaking tool called InboxAI, designed to revolutionise how property managers handle guest communication. This innovative AI-driven tool promises to significantly reduce the time spent on guest inquiries, allowing property managers to focus more on enhancing the guest experience. InboxAI is more than just a messaging tool, it’s a smart, context-aware assistant that learns from the data stored within Hostfully’s property management software (PMS), past conversations with guests, and detailed information from digital guidebooks. The result is an AI that can instantly generate personalised, accurate responses, transforming how property managers interact with their guests. By integrating property details, reservation information, and previous communications, InboxAI empowers property managers to deliver quick, consistent, and tailored responses. Whether it’s recommending local dining options, clarifying check-in details, or explaining amenities, the AI ensures that every response is timely and relevant. This efficiency allows property managers to dedicate more time to creating memorable guest experiences, all while knowing they have a powerful AI assistant working in the background. Key Features of Hostfully’s InboxAI Include: Instant Responses: InboxAI leverages information from Hostfully guidebooks and PMS data to generate immediate and accurate replies to guest inquiries. Personalised Communication: The AI tailors responses by drawing on specific property details and local insights, ensuring each guest interaction feels personal and informed. Enhanced Efficiency: Property managers can quickly review and send AI-generated responses, saving time and ensuring consistent communication quality. Comprehensive Data Integration: InboxAI integrates essential information from Hostfully guidebooks and PMS listings, including local recommendations, property details, house rules, and amenities, to address a wide range of guest queries. User-Friendly Interface: Seamlessly integrated into Hostfully’s property management platform, the AI tool is designed for ease of use, allowing property managers to focus on delivering exceptional guest experiences. Margot Schmorak, CEO and Co-Founder of Hostfully, expressed her excitement about the launch. “We’re thrilled to introduce InboxAI as it seamlessly bridges our two flagship products,” she said. “Our research showed that 19% of hosts and operators struggle with guest communications. Considering that the average guest inquiry takes a few minutes to resolve, the time adds up quickly-especially when the average property manager oversees 79 listings. Any improvement in guest communication can make a significant difference, and we set our sights on solving, not just improving this.” Margot continued, “By integrating the rich insights from our guidebooks with the robust capabilities of our PMS, and adding a layer of AI on top, we’ve created a tool that not only streamlines operations but also elevates the guest experience. This technology embodies the synergy between our products and Hostfully’s mission.” Stephan Osmont, CTO and Co-Founder of Hostfully, highlighted the technical challenges faced by the development team. “Our focus groups revealed a real need for a messaging agent that could go beyond basic listing information,” Osmont explained. “Guest-facing employees needed a tool that could account for specifics like how amenities work or details about the local area, information typically found in guidebooks. While connecting the PMS and guidebooks might sound straightforward, it required extensive R&D to teach the AI how to problem-solve using data points that aren’t necessarily connected.” Brise Carpenter, VP of Customer Success at Hostfully, reported significant efficiency improvements during beta testing. “The AI essentially saves the team from crafting unique responses to repetitive questions each time,” Carpenter said. “By generating context-aware, personalised responses, the AI reduces the time front-desk employees need to write and review replies. If the response is satisfactory, it’s just a matter of clicking send. This not only ensures that every interaction meets high standards but also allows staff to efficiently manage multiple conversations simultaneously.” With the launch of InboxAI, Hostfully is setting a new standard for guest communication in the property management industry, offering a tool that enhances efficiency while maintaining a high level of personalised service.

TripStax, a leading provider of business travel technology, has reinforced its commitment to data security, achieving critical auditing and certification milestones that underscore its dedication to protecting client information. Following a thorough auditing process, TripStax has once again earned ISO 27001 certification, now for the second consecutive year. Notably, this year’s certification extends to include the newly launched TripStax Hotels module, further expanding the company’s robust security framework. ISO 27001 is an internationally recognised information security standard developed by the International Organisation for Standardisation (ISO). It provides a comprehensive framework for establishing, implementing, and maintaining an information security management system (ISMS). Achieving this certification is a significant endorsement of TripStax’s commitment to aligning with global best practices in information security, ensuring their systems are equipped to handle sensitive data securely. In a further demonstration of its commitment to data protection, TripStax has also attained ISO 27018 certification. This standard is particularly relevant for cloud service providers, setting guidelines for handling Personally Identifiable Information (PII) in cloud computing environments. By adhering to these standards, TripStax ensures that privacy principles such as consent, choice, and legitimacy are rigorously upheld, providing clients with added assurance in their data handling practices. Adding to these achievements, TripStax has successfully completed its Type 1 SOC 2 audit, a rigorous cyber-security compliance framework developed by the American Institute of CPAs (AICPA). This audit focuses on how service organisations like TripStax manage customer data, with specific criteria around security, availability, processing integrity, confidentiality, and privacy. The completion of this audit underscores TripStax’s commitment to securely storing and processing client data, a cornerstone of its service offering. “Our entire technology and business model is built on providing innovative solutions that allow travel management companies (TMCs) and corporations to manage travel data more effectively,” said Scott Wylie, Chief Technology Officer at TripStax. “With millions of data transactions processed annually through the TripStax Core and our cloud-based modules, the security, separation, and integrity of client data are paramount.  “It’s crucial that we can reassure our customers their data is safe, supported by robust management systems. The ISO certifications and SOC 2 audit are voluntary processes, but for us, they’re essential. We’re proud to have met these rigorous standards, which clearly demonstrate that our clients can trust TripStax to protect their data with the highest levels of security,” Wylie added. These achievements not only highlight TripStax’s ongoing commitment to data security but also reinforce its position as a trusted partner for TMCs and corporations looking to manage their travel data in an increasingly digital world.

In a significant move to enhance travel booking experiences, Affirm, a leading payment network, has announced a new partnership with Hotels.com. This collaboration allows travellers to book accommodations and pay over time through Affirm, making dream vacations more accessible. This partnership builds on Affirm’s existing relationship with Expedia Group, where Affirm serves as the exclusive “Buy Now, Pay Later” provider for Expedia and Vrbo. Now, approved Hotels.com guests can enjoy the same payment flexibility, splitting the cost of their stays into manageable, budget-friendly payments. With Affirm, customers always know the total cost upfront, avoiding late fees and hidden charges. Hotels.com offers nearly one million places to stay around the world, from budget-friendly options in Las Vegas to treehouses in Thailand. The platform’s app, combined with the new One Key rewards program, makes it easier than ever for travellers to find and book their ideal accommodations. One Key also allows users to earn rewards not just on hotels but also on flights, vacation rentals, and more, redeemable across Expedia and Vrbo. “We are thrilled to expand our partnership with Affirm to include Hotels.com,” said Clayton Nelson, Vice President of Strategic Partnerships & Affiliates at Expedia Group. “This collaboration gives travellers more payment flexibility, aligning with our commitment to enhancing the travel experience through innovative technologies.” Pat Suh, Affirm’s SVP of Revenue, echoed this excitement: “Expanding our long-standing partnership with Expedia Group to Hotels.com is a major step in bringing increased payment flexibility to more travellers. It builds on the success we’ve seen since 2016 and meets the growing demand for pay-over-time options in lodging.” Hotels.com now joins a roster of 292,000 Affirm retail partners, including big names like Amazon, American Airlines, and Royal Caribbean. By offering Affirm at checkout, these partners have seen boosts in overall sales, average order values, and customer reach. This expanded partnership highlights the growing trend of flexible payment options in the travel industry, offering travellers more ways to manage their expenses while booking unforgettable trips.

In a notable expansion, Hub OS is delighted to announce its partnership with Teranka Formentera, a boutique retreat nestled on the pristine shores of Playa Migjorn. This new collaboration is a testament to Hub OS’s commitment to enhancing guest experiences across the globe through innovative hotel operations solutions. Teranka Formentera, a tranquil haven, offers a serene escape with breathtaking views of the Mediterranean and the iconic La Mola. The resort features 35 exquisitely designed rooms and suites, spread across three distinct buildings-Cielo, Tierra, and Mar-each mirroring the island’s natural beauty and relaxed spirit. Guests are invited to immerse themselves in a luxurious environment that seamlessly blends local heritage with modern comforts. As part of this partnership, Teranka Formentera will now benefit from Hub OS’s all-in-one hotel operations platform. Known for its automation and flexibility, Hub OS is designed to maximise the performance of hotel operations across various sectors, including Housekeeping, Maintenance, F&B, Guest Experience, Energy and Sustainability, and more. The platform also facilitates contactless communication with guests, chain operations management, and ensures compliance with risk management standards. This collaboration is set to elevate Teranka’s already exceptional guest services. The resort, celebrated for its curated art collection, diverse dining options including a sand garden restaurant and a rooftop bar with panoramic views, and its wide range of amenities like a pool, restaurants, treatment rooms, an open-air gym, and a yoga platform, will now be supported by Hub OS in delivering an even more seamless guest experience. During the implementation process, a staff member at Teranka poignantly remarked, “Get ready to touch the sky,” as they ascended to the resort’s stunning rooftop. The sentiment was echoed by all involved, as they took in the breathtaking views, enjoyed the delectable cuisine, and experienced the warm, friendly service that Teranka is known for. Hub OS is proud to support Teranka Formentera in continuing to offer an unparalleled blend of luxury and the natural beauty of Formentera. With over 1,500 hotels across 45 countries relying on Hub OS, this partnership underscores the platform’s global reach and its unwavering dedication to enhancing hotel operations worldwide.

Shiji, a global leader in hospitality technology, has announced a significant partnership with FreedomPay, a front-runner in secure commerce technology. Together, these two industry giants are set to make waves in the Mexican market, aiming to transform the way hospitality businesses handle payments and manage operations. This collaboration underscores their shared commitment to enhancing both staff and guest experiences across Latin America, aligning with the industry’s shift towards smoother, more efficient payment systems. The partnership will bring a seamlessly integrated payments solution to point-of-sale (POS) and property management systems (PMS) across Mexico. This new solution is designed to streamline operations, boost security, and elevate the overall guest experience, addressing a critical need in the region. As one of the few integrated payment and POS/PMS solutions available in Mexico, this collaboration is poised to meet the rising demand for innovative, contactless payment options. Ryan King, Senior Vice President of Shiji Americas, highlighted the importance of this move, stating, “Our partnership with FreedomPay is a significant milestone for Shiji as we expand into the Mexican market. By integrating our POS and PMS solutions with FreedomPay’s advanced payment technology, we are providing hospitality businesses with a powerful, unified system that meets the growing demand for contactless payments and innovative payment solutions.” The timing of this partnership couldn’t be more opportune. Latin America is undergoing a rapid digital transformation, with the volume of digital payments expected to quadruple by 2027, according to a study by Research and Markets. The collaboration between Shiji and FreedomPay is strategically aligned with this shift, offering a robust, all-in-one solution that will help businesses stay competitive in an increasingly digital world. Chris Kronenthal, President of FreedomPay, expressed his excitement about the collaboration, saying, “We are excited to partner with Shiji to bring our secure, innovative payment solutions to Mexico’s hospitality market. This collaboration reflects our commitment to driving digital transformation in the industry, and we look forward to helping hospitality businesses in the region enhance their operations and customer satisfaction through our integrated solutions.” As the hospitality sector in Mexico continues to grow and evolve, the Shiji and FreedomPay partnership is set to play a crucial role in shaping its future. By providing state-of-the-art technology solutions, the collaboration not only meets the current needs of the market but also positions both companies as leaders in the next wave of hospitality innovation.

Gustaffo Digital Service GmbH has announced a strategic partnership with IntiCo Corp, a leader in Artificial Intelligence and omnichannel technology. This collaboration is set to transform hotel reservation management, enhancing guest interactions and boosting conversion rates through the integration of advanced AI and omnichannel communication tools. In an era where the hospitality industry is rapidly evolving, the need for hyper-personalised and seamless guest experiences is more critical than ever. Recognising this shift, Gustaffo and IntiCo are launching OpenCX*, an AI-driven omnichannel platform that will be integrated into Gustaffo’s Reservation Management System. This powerful new tool is designed to help hoteliers optimise their reservation processes, improve guest satisfaction, and ultimately drive more bookings. Key Features of the Partnership Include: AI-Powered Chatbot Integration: The OpenCX platform will introduce an AI-powered chatbot capable of engaging with customers across multiple channels, including hotel websites, social media, and mobile apps. This chatbot will provide instant responses and personalised offers, tailored to each guest’s unique preferences. Seamless Transition to Human Agents: In situations where the AI chatbot cannot fully meet a guest’s needs, the system will seamlessly transfer the conversation to a live agent. This ensures that guests receive the personalised assistance they require, without any interruption in service. Boosting Conversion Rates: By blending AI efficiency with human expertise, the partnership aims to significantly enhance conversion rates, helping hotels maximise their revenue potential while delivering exceptional customer experiences. “We are thrilled to partner with IntiCo to bring a new level of innovation to reservation management,” said Eni Sinanaj, CEO of Gustaffo Digital Service GmbH. “In today’s fast-paced hospitality environment, providing quick, accurate, and personalised service is essential. By integrating Intico’s advanced AI technology into our system, we’re not only improving operational efficiency but also enhancing the overall guest experience. This partnership represents a major step forward in our mission to revolutionise the hospitality industry.” Echoing this sentiment, Oscar Gomez, CEO of IntiCo, stated, “We are excited to work with Gustaffo Digital Service GmbH to bring our AI and omnichannel expertise to the forefront of the hospitality industry. This partnership will enable us to showcase the power of OpenCX in delivering meaningful, personalised interactions at scale, and we are confident that this collaboration will set a new standard for reservation management in hotels worldwide.” As the hospitality industry continues to demand more sophisticated and personalised services, this partnership between Gustaffo and IntiCo marks a significant advancement in how hotels manage reservations and interact with guests, setting a new benchmark for the industry.

Agilysys Inc., a global leader in hospitality software solutions, has announced its acquisition of Book4Time, Inc., the world’s top provider of spa management SaaS software. This strategic move, valued at approximately $150 million, strengthens Agilysys’ position in the hospitality technology sector and opens new avenues for growth by expanding its suite of offerings to a broader range of clients. Book4Time is renowned for its cutting-edge technology, managing guest experiences at luxury spas, international hotels, resorts, casinos, golf clubs, and private member clubs across more than 100 countries. The platform’s reputation for excellence is underscored by its selection as the 2024 HotelTechAward Winner for Best Spa Management Software by Hotel Tech Report. With its robust capabilities in appointment booking, contactless guest intake, revenue and yield management, Book4Time has become an indispensable tool for hospitality properties looking to enhance revenue, operational efficiency, and capacity utilisation in their spa operations. Roger Sholanki, Founder and CEO of Book4Time, expressed his excitement about the acquisition, saying, “Over the past 20 years, we have worked hand-in-hand with the world’s leading hospitality brands in over 100 countries to develop the industry’s #1 SaaS platform for spa and wellness operations. We are excited about the opportunity to join forces with the impressive Agilysys team and our shared vision to deliver High Return Hospitality. The technology innovation strengths of Agilysys and the broad range of state-of-the-art solutions in their portfolio, including membership and golf, exponentially elevates the value we can deliver to clients.” Agilysys’ President and CEO, Ramesh Srinivasan, echoed Sholanki’s enthusiasm, highlighting the shared values and complementary strengths of the two companies. “In addition to sharing our commitment to equipping hospitality staff with world-class technology that helps them better serve their guests, the exceptionally talented and dedicated Book4Time team shares our skills in working with some of the most renowned and discerning properties in the world,” Srinivasan said. He further noted the potential for significant growth, stating, “We look forward to accelerating hospitality technology innovation together as we combine our product strengths, fully tap our mutual passion for serving customers, and make our value proposition to the hospitality industry even more compelling. While we share some industry-leading customers, such as Marriott International and Hilton, there is minimal overlap of properties in our respective customer bases, presenting opportunities to introduce additional software solutions to a wider range of existing customers.” The acquisition not only bolsters Agilysys’ portfolio but also positions the company to enhance its market penetration globally, particularly within the spa and wellness segment. As both companies integrate their offerings, clients can expect a more comprehensive and innovative suite of solutions tailored to meet the evolving needs of the hospitality industry. The all-cash transaction, subject to customary closing adjustments, signals a strong commitment by Agilysys to continue investing in technology that drives the hospitality industry forward. Further details on the financial impact of the acquisition will be discussed during Agilysys’ fiscal 2025 second quarter earnings call in October 2024.

In a move set to redefine the event planning landscape, Hyatt and Tambourine, the Fort Lauderdale-based hospitality marketing technology company, have announced the global rollout of Hyatt’s Event Experience Guide. This innovative digital resource is designed to streamline the event planning process for meeting and event planners worldwide. The Event Experience Guide is an integral part of “Together by Hyatt,” the brand’s event philosophy aimed at creating more connected, intentional, and impactful experiences for customers. Tambourine, an award-winning digital marketing firm with a long history of driving demand, revenue, and brand awareness in the hospitality industry, partnered with Hyatt to bring this vision to life. Since its founding in 1994, Tambourine has established itself as a leader in hospitality marketing, known for its customer-centric approach and cutting-edge digital solutions. This collaboration with Hyatt is yet another example of Tambourine’s commitment to enhancing the hospitality industry. Launched in April 2023, the Event Experience Guide is designed to simplify communications between hotel sales teams, event staff, and meeting planners. The guide offers a wealth of property-specific resources, including curated food and beverage menus, comprehensive “Sustainability Fact Sheets,” and time-saving Event Success Guidelines, all tailored to the unique needs of each Hyatt location. After successful pilot programs across the globe, Hyatt plans to implement the Event Experience Guide in all properties with medium-to-large meeting and event spaces by the end of 2026. Steve Enselein, Senior Vice President of Events at Hyatt, emphasised the importance of this new tool, stating, “Our Event Experience Guides are created to simplify event planning and execution by making information accessible in one convenient location. This global rollout underscores our commitment to enhancing the event planning process across our properties worldwide.” Jeff Spaccio, Executive Vice President of Global Hotel Brands at Tambourine, echoed this sentiment, highlighting the strong partnership between the two companies. “From ideation to product development to rollout, the collaborative atmosphere between Hyatt’s Corporate Events Team and Tambourine’s Global Hotels Division has been instrumental,” said Spaccio. “We’re grateful to continue to work alongside Hyatt to improve the event planning process.” The partnership between Hyatt and Tambourine began in 2022, initially focusing on property-level digital marketing services across the U.S. and Latin America, including paid media, SEO, and social media. Building on this foundation, the two companies joined forces again in 2023 to develop the Event Experience Guide, a project managed by Tambourine’s Global Hotel Brands division, which specialises in creating tailored solutions for global hospitality brands like Hyatt. The Event Experience Guide is just the first in a series of anticipated collaborations between Hyatt and Tambourine, aimed at further enhancing the event planning and communication process within Hyatt properties and beyond. As the hospitality industry continues to evolve, this partnership is poised to set new standards for how events are planned and executed on a global scale.

ROH, the pioneering payments and revenue management platform for the hospitality industry, has announced a key partnership with Hotel Lincoln, a Chicago landmark known for its contemporary Midwestern charm and stunning views of Lincoln Park and Lake Michigan. The hotel, part of the JdV by Hyatt collection, has selected ROH to enhance its booking reconciliation process and expedite payment processing, bringing new levels of efficiency and profitability to its operations. Hotel Lincoln, with nearly 200 rooms and 5,000 square feet of event space, is a popular destination for group events, company meetings, and retreats. The hotel’s “Joy of Meetings” program creates an environment that fosters creativity and productivity, making it a go-to venue for corporate gatherings. However, with the fast pace of the hospitality industry and the complexity of managing hundreds of bookings with varying payment schedules, Hotel Lincoln faced the challenge of ensuring accurate and timely financial management. ROH’s platform, designed specifically to address these challenges, offers a seamless solution. By integrating payment processing with real-time tracking and reconciliation, ROH is helping Hotel Lincoln minimise accounting risks and streamline collaboration between sales and finance teams. With the platform’s advanced technology, the hotel can now capture and track fast-paced transactions with card-on-file collection and authorisation, providing a smooth experience for clients and reducing the risk of ageing accounts receivable (AR). Jess Conroy, CEO and Founder of ROH, highlighted the importance of this collaboration, stating, “In the fast-paced hospitality industry, where properties manually manage hundreds, even thousands, of bookings that each have differing payment schedules, properties are facing unnecessary risk due to ageing AR. At ROH, we’ve worked hand-in-hand with finance and sales teams to understand the root of these challenges and create a system to minimise that accounting risk. It’s gratifying to see partners like Hotel Lincoln reap the rewards of our technological efforts to seamlessly manage accounting and AR needs, ultimately increasing profitability.” ROH’s platform is the first of its kind in the hospitality industry, designed to optimise the performance of sales and finance teams. It provides large hospitality groups, asset owners, and their brands with real-time data and insights, driving conversions and increasing revenue. The platform’s leading technology, automation, and workflow tools allow hotel operators to manage sales, payments, and finances effortlessly, all in one place. As Hotel Lincoln continues to offer vibrant and authentic experiences that reflect the urban neighbourhood it calls home, its partnership with ROH marks a significant step forward in ensuring financial efficiency and profitability. This collaboration not only enhances the hotel’s operational capabilities but also sets a new standard for how hospitality businesses can leverage technology to optimise their financial management processes.

Duetto, a leading provider of revenue management systems for the hospitality industry, and Comanche Gogoji, a top-tier property management solutions provider, have announced a groundbreaking integration designed to transform how hotels manage data and optimise pricing strategies. This collaboration promises to enhance operational efficiency and maximise revenue for hotels through a seamless, real-time data connection between the two platforms. The one-way integration between Comanche and Duetto is set to deliver a host of benefits, including: Reservation Data: All reservation data generated in the PMS system will be automatically transmitted to Duetto. Inventory Information: Details about available rooms, closures for maintenance, and other room statuses will be sent to Duetto. Revenue Data: Comprehensive revenue statistics and data on rooms sold over the past year will be shared. Hotel Forecasting: Forward-looking data, including revenue projections and anticipated room sales for the upcoming year, will be sent to Duetto. Historical Data: Access to 3-5 years of historical data will enable precise calculations of guest occupancy statistics and booking rates. This integration offers hotels significant advantages, such as real-time data verification, ensuring that all information is accurate and up-to-date. Additionally, the system can instantly calculate optimal room rates based on current booking demand, making revenue management more efficient and effective. Hoteliers in the region are already reaping the benefits of the Duetto/Comanche integration, thanks to the swift and seamless onboarding process. Within just seven days of evaluating data quality, hotels can be fully operational with Duetto’s revenue management system. Chris Crowley, Chief Revenue Officer at Duetto, expressed his enthusiasm for the partnership, saying, “We’re delighted to be partnering with Comanche, which has a very strong presence in Thailand and the wider APAC region. The Comanche Gogoji PMS is tailored to meet the needs of the markets it operates in, making it a true market leader. We look forward to working together to help hoteliers streamline their revenue operations and optimise for profit.” Dr. Puntharee Isarankura na Ayudhya, CEO of Comanche, echoed this sentiment, stating, “We are pleased to announce our partnership with Duetto, the world’s leading revenue management system. Leveraging Duetto’s industry-leading expertise and technology, we will further enhance the productivity of Comanche Gogoji PMS, particularly within the front office system. This collaboration positions us to drive greater success and efficiency across the hospitality industry. We look forward to a long-term relationship that sets new standards in global hospitality.” As the hospitality industry continues to evolve, this partnership between Duetto and Comanche Gogoji is set to play a pivotal role in shaping the future of hotel data management and pricing strategies, driving greater success and efficiency for hotels worldwide.

Whitbread PLC, the parent company of Premier Inn, the UK’s largest hotel group, has announced a significant partnership expansion with Shiji, a leading innovator in hospitality technology. In a move set to redefine how hotel content is distributed, Whitbread has adopted Shiji’s newest solution, the Shiji Content Hub. Since June 2021, Premier Inn has been utilising Shiji’s Dynamic ARI Distribution system, a tool that has played a pivotal role in connecting the hotel chain with new customers across the globe. Building on this success, Whitbread recently expanded its collaboration with Shiji in August 2023 to include the Shiji Content Hub, a comprehensive content management solution that promises to take their content distribution strategy to the next level. Shiji Content Hub is not just another tool, it’s an all-in-one solution that handles everything from visual and textual content to amenities, facilities, taxes, and policies. By automating the distribution of this diverse content, Shiji Content Hub ensures that every piece of information about Whitbread’s properties reaches potential customers efficiently and effectively. This innovation stems from the legacy of Shiji IcePortal but brings with it enhanced capabilities tailored to modern hospitality needs. Stephen Addison, Head of Sales & Distribution at Premier Inn, highlighted the impact this technology has already had. “Shiji Content Hub has enabled us to connect with many distributors we could not reach previously,” Addison said. “This has significantly enhanced our operational efficiency, benefiting both Whitbread and our distribution partners. Shiji is an agile, flexible, and highly supportive partner, and Whitbread is delighted to work with them to improve the distribution of our static and visual content.” Whitbread’s early involvement in Shiji’s Beta Program for Content Hub allowed them to not only adopt the platform early but also to influence its development. Premier Inn-specific enhancements, provided by Shiji, have enabled Whitbread to distribute hotel content seamlessly across its entire portfolio, supporting key back-to-brand initiatives. Natalie Kimball, VP of Strategic Account Management at Shiji Distribution Solutions, expressed her enthusiasm for the ongoing collaboration. “The partnership with Whitbread demonstrates the impact of our Shiji Content Hub in enhancing content distribution capabilities,” she said. “Our platform’s ability to connect hotels with the key global distributors has significantly improved Whitbread’s operational efficiency. We are committed to supporting Whitbread with our agile and innovative solutions, ensuring their success in the dynamic hospitality market.” As the partnership between Whitbread and Shiji continues to flourish, both companies are united in their mission to drive excellence and enhance the guest experience through advanced technology. This collaboration is a testament to the power of innovation in the hospitality industry, setting a new standard for content distribution in hotels across the globe.

Thomas Cook (India) Limited, a leader in travel services, along with its Group Company, SOTC Travel, has unveiled a groundbreaking AI-powered platform designed to revolutionise the way customers plan and book their holidays. This new platform promises to make creating customised trips faster and more convenient than ever before, cutting the process down to just minutes. Initially rolled out to sellers, the platform is set to be accessible directly to customers through the Thomas Cook and SOTC websites and mobile apps within the coming months. Planning a tailored holiday has traditionally been a time-consuming task for travel experts, involving extensive research, coordination with multiple suppliers, and navigating through various components like flights, hotels, attractions, and local transportation. The process typically took between 48 to 72 hours or even longer. However, with the introduction of Thomas Cook and SOTC’s AI-based platform, the entire process has been streamlined, enabling customers to design their perfect holiday in less than 10 minutes. The platform leverages advanced Deep Learning and AI algorithms to provide intelligent, personalised travel recommendations based on individual preferences. By tapping into a vast global network of partners for flights, hotels, experiences, and transportation, the platform offers a highly personalised and efficient holiday planning experience. Key Capabilities of the AI Platform: Key Features Include: Mr. Rajeev Kale, President & Country Head – Holidays, MICE, Visa at Thomas Cook (India) Limited, shared his excitement about the platform’s launch: “The modern Indian traveller increasingly demands personalised, tailor-made trips that cater to their specific preferences. As part of our digital-first strategy, I’m thrilled to introduce this AI-powered platform that will allow both our frontline team and customers to craft deeply personalised holiday programs in real-time. This cutting-edge technology marks a significant leap forward in how Indians plan their travels.” Mr. Daniel D’Souza, President & Country Head – Holidays at SOTC Travel, echoed these sentiments, stating, “We are excited to unveil our AI-powered platform that enables customers to plan their customised holidays in real-time. This platform is designed to deliver real-time recommendations and optimise every aspect of trip planning, bringing a new level of personalisation to travel. We believe AI is the key to unlocking intuitive, efficient, and personalised travel experiences, and we are proud to lead the way in this new era of travel.” With this innovative platform, Thomas Cook India and SOTC are poised to transform the travel planning landscape, making it easier, faster, and more personalised than ever before.

Krungthai Card Public Company Limited (KTC) has seen a significant rise in online hotel bookings and group travel, reporting a 23% year-over-year increase from January to June 2024. Riding on this wave of growing consumer interest, KTC has teamed up with Centre Point Hotels Group, a brand known for its seven centrally located properties and strong online marketing presence, to offer exclusive perks to KTC cardmembers. Miss Prym Panyasereeporn, Head of Credit Card Marketing at KTC, noted that the trend toward self-planned trips and online bookings has spurred a noticeable increase in group travel, particularly among families and friends. In response, KTC has rolled out a special collaboration with Centre Point Hotels, offering three distinct privileges to its credit cardholders: 1. Up to 12% Extra Discount: Cardholders can enjoy an additional 12% off when booking directly through Centre Point’s website using the promo code KTCONLY. 2. 500 KTC FOREVER Points: A bonus of 500 points is available for transactions of 5,000 baht or more. 3. Monthly Rewards: Top spenders each month stand a chance to win a 1-night stay voucher with breakfast at Centre Point Hotel Pattaya, with six prizes valued at a total of 34,700 baht. Moreover, top spenders will also enjoy a 13% cashback by redeeming any amount of KTC FOREVER points, not exceeding the transaction amount. This promotion runs from July 1 to December 31, 2024. Participating hotels include Centre Point Pattaya, Centre Point Terminal 21 Korat, Centre Point Silom, Centre Point Pratunam, Centre Point Sukhumvit 10, Centre Point Chidlom, and Centre Point Serviced Apartment Thong Lo. Mr. Nattakorn Chang, Director of Marketing and Corporate Communications at Centre Point Hotels Group, shared that guest numbers surged by 32% in the first half of 2024 compared to the previous year, with direct bookings via the hotel’s website contributing 12% of total revenue. The primary guests are families and business travellers, and the group is aiming to increase direct booking revenue to 15% by the end of the year.  Centre Point hotels are well-equipped to cater to a variety of lifestyles, offering amenities such as kids’ clubs, water parks, fitness centres, restaurants, and co-working spaces. Recently, the group upgraded its website to enhance the booking experience, making it more user-friendly and efficient. Looking ahead, Centre Point Hotels Group has big plans for 2024-2025. The brand is set to rebrand four of its Bangkok properties under the new “Centre Point PLUS” name, with a focus on elevating guest experiences through improved room standards, refreshed decor, and upgraded facilities. Additionally, the introduction of “Nong Yindee,” a Siamese cat-inspired mascot, aims to create a memorable brand identity, reinforcing Centre Point Hotels as premier destinations for tourists.

As the UK grapples with a significant shortfall in electric vehicle (EV) charging infrastructure, a new player in the industry, Zapgo, is stepping up to address this pressing issue. With over 90% of city hotels lacking EV charging facilities, according to research from Drax EV, Zapgo is focusing its efforts on supporting the hospitality sector, offering a lifeline to hotel owners eager to bridge this gap. Recent government research has highlighted a stark disparity in the distribution of EV charging points across the UK, particularly outside of London. Northern England, for example, has 50% fewer charging points compared to other regions, making it especially challenging for travellers, those embarking on longer trips, or individuals planning social activities. With only 6% of city hotels currently equipped with EV chargers, there is a clear and urgent need for expanded infrastructure. Zapgo’s CEO, Steve Leighton, is at the forefront of this initiative. Known for his commitment to supporting underserved communities, Leighton previously led Voneus, a company that brought internet connectivity to remote areas. Now, he’s applying his expertise to Zapgo’s mission of making EV charging more accessible, particularly in areas that have been overlooked. “At Zapgo, we’re offering to partner with hotels to bring an innovative solution that not only supports the environment but also creates a sustainable revenue stream for hotels,” said Leighton. “Our state-of-the-art EV charging points can transform hotel car parks, which are often non-revenue generating, into a new source of income. And with no upfront investment required, hotel owners can start benefiting from day one.” Zapgo’s approach is designed to be as beneficial for hotel owners as it is for the environment. The company’s reliable, rapid charging stations not only help hotels attract more customers – particularly those driving EVs on longer journeys – but also provide a significant opportunity to increase footfall without financial risk. The revenue-sharing model ensures that hotel owners see immediate returns, making it a win-win scenario. Leighton concluded, “With our expertise in EV charging and our dedication to communities underserved by infrastructure, we are confident that Zapgo will help drive sustainable growth and foster a brighter, greener future for all.” Zapgo’s initiative comes at a critical time for the UK, as the push towards sustainable travel continues to gain momentum. By partnering with hotels, Zapgo is not only helping to fill a vital gap in the country’s EV charging infrastructure but also empowering businesses to contribute to a greener future while boosting their bottom line.

TUI Group, a global leader in travel and tourism, has taken another significant step forward in its commitment to sustainability by launching three new solar power plants in Turkey. These installations are part of TUI’s ambitious global solar strategy, which aims to achieve carbon neutrality for its hotels and resorts in the medium term. The recent connection of these photovoltaic systems to the grid marks a major milestone in the company’s journey towards a greener future. The three solar power plants, now fully operational, have a combined capacity of approximately 15 megawatts (MW). This renewable energy will supply eight TUI hotels in Turkey with clean electricity year-round, reducing their reliance on non-renewable energy sources and significantly lowering their carbon footprint. Sebastian Ebel, CEO of TUI Group, highlighted the importance of this initiative in the company’s broader sustainability strategy. “This initiative underlines our aim to grow sustainably and profitably while significantly reducing our emissions. The solar parks in Turkey provide our local hotels with a cost-effective and environmentally friendly energy supply. For TUI, the new PV-plants are an important step towards achieving the sustainability goals to which we are clearly committed.” Among the newly connected systems is a 6.8 MWp plant operated by TUI Hotels & Resorts Turkey. This plant now supplies clean energy to four hotels: TUI Blue Palm Garden, TUI Blue Sarigerme Park, TUI Blue Seno, and TUI Magic Life Belek. Another planned installation in Şanlıurfa is set to power TUI Magic Life Masmavi and TUI Blue Grand Azur, further expanding TUI’s sustainable energy footprint in the region. In addition to TUI’s efforts, the group has partnered with Akra Hotels to build two additional solar plants in the regions of Elmalı and Alanya. These facilities are already delivering green energy to four hotels, with a third plant expected to come online later this year. Haydar Barut, Chairman of the Board at Akra Hotels, emphasised the company’s dedication to sustainability: “Our goal is to develop a corporate culture that recognizes the impact of sustainability on our existence and future. With a total energy generation capacity of 34 million kWh from four solar power plants, we aim to meet the electricity needs of all our Akra Hotels facilities with self-generated renewable energy by the end of 2024.” Ebel is confident that TUI Group’s expansion into solar energy is a crucial move in the right direction. In 2023 alone, the company installed around 20 photovoltaic systems at TUI Hotels & Resorts worldwide, bolstering its capacity for sustainable energy generation. Depending on the region, TUI hotels also utilise geothermal energy and biomass, contributing to a diverse and resilient energy mix. TUI’s commitment to green energy extends beyond its hotels. The company is also focusing on sustainability in its travel agencies and office buildings. In Germany, all TUI buildings will be supplied with 100 percent renewable energy for the first time this year. The TUI Campus in Hanover, equipped with a 7,000 square metre photovoltaic system, recently provided solar energy for the entire office operations, including 42 charging points for electric vehicles. Other TUI offices and travel agencies in Germany receive their electricity from regional wind turbines in the Weserbergland region, while facilities in the UK, the Nordic countries, and the Netherlands are also powered by green electricity. With these latest developments, TUI Group continues to demonstrate its leadership in the travel industry’s transition to renewable energy, paving the way for a more sustainable future.

Otelier, a leading hospitality performance optimisation platform, has announced a strategic integration with Stayntouch, a global frontrunner in cloud-based hotel property management systems (PMS) and guest-centric technology. This partnership aims to bring together the strengths of both companies, enabling hoteliers to leverage detailed reservations, guest, and financial transaction data from Stayntouch directly within Otelier’s IntelliSight, a powerful business intelligence tool. With this integration, Otelier continues its mission to empower hotel owners and operators by providing them with the insights and efficiencies needed to return to what they do best, delivering exceptional guest experiences. The collaboration allows Stayntouch customers to normalise and aggregate property-level data across entire properties and portfolios. This unified data approach offers leadership across all departments the analytics they need to make informed, strategic decisions. Vic Chynoweth, CEO of Otelier, expressed his enthusiasm about the partnership, stating, “Our customers rely on Otelier’s seamless integrations with industry leaders to ensure their data is both timely and accurate. Stayntouch’s innovative cloud-based PMS is highly sought after, and we’re excited to partner with them as we continue to expand the Otelier platform and deliver actionable insights to our clients.” Stayntouch’s cloud PMS is designed to provide a flexible platform that enhances the guest experience with a digital welcome and equips hotel staff with an intuitive, mobile interface. This integration will allow hotel teams to engage with guests more effectively and streamline operations. Reid Webster, Stayntouch’s VP of Partnerships & Strategic Growth, shared his perspective on the collaboration, saying, “Otelier and Stayntouch share a common goal: to equip hoteliers with the tools they need to make smarter, data-driven decisions. Our cloud PMS empowers hoteliers to stay ahead of market trends and respond to changes swiftly. By integrating our PMS data with Otelier’s IntelliSight, hotels can develop strategies that boost both revenue and profitability.” Otelier’s suite of products is designed to optimise hotel performance by simplifying decision-making and automating routine tasks. The product lineup includes: DigiAudit: Night audit compliance software that centralises nightly reports, automates signature workflows, and ensures audit compliance, reducing operational costs. TruePlan: Budgeting and forecasting software that simplifies financial planning processes, enabling accurate and confident forecasting. IntelliSight: A business intelligence tool that aggregates cross-functional data for in-depth analysis and actionable insights. DigiPay: Accounts payable automation software that digitises supplier payment workflows, managing, verifying, authorising, and processing invoices. Rec: Automated financial reconciliation software that identifies accounting discrepancies in bank and OTA reconciliations and income audits. By harnessing the power of data, Otelier is dedicated to helping hotel owners and operators make more informed decisions, ultimately freeing them up to focus on delivering the outstanding hospitality experiences that their guests expect.

Southeast Asia, known for its stunning landscapes and rich cultural heritage, is about to welcome a new beacon of luxury and adventure. On December 7, 2024, ROBINSON will open the doors to its first club in Vietnam, ROBINSON NAM HOI AN, marking an exciting new chapter for the brand in one of the world’s most captivating travel destinations. Vietnam, with its vibrant culture, lush green rice fields, and bustling cities, has seen a surge in popularity among travellers seeking both adventure and relaxation. ROBINSON NAM HOI AN is set to capitalise on this momentum, offering guests a unique blend of experiences that go beyond the traditional resort stay. The new club will provide an array of curated tours and individual day trips, allowing guests to explore the diverse beauty and culture of Vietnam while enjoying the signature ROBINSON experience. “Vietnam is a fantastic destination that we have had our eye on for a long time,” said Bernd Mäser, Managing Director of ROBINSON. “With Vietnam becoming the 15th country in our portfolio, the opening of ROBINSON NAM HOI AN is a significant milestone for us. This club represents a new direction for ROBINSON, offering exclusive tours outside the resort for the first time. Our guests can fully immerse themselves in the country’s rich diversity while still enjoying the sense of community and the premium experience that ROBINSON is known for.” For culture enthusiasts, ROBINSON has partnered with TUI Musement to offer multi-day tours that can be combined with a stay at the club. As part of the grand opening, ROBINSON will focus on a carefully curated selection of six exceptional day trips that showcase the best of the Hoi An region. Barbara Casdorff, Chief Product Officer at TUI Musement, expressed her excitement about the collaboration: “TUI Musement has built a highly curated and diverse portfolio of the best excursions and activities in Vietnam, and we’re thrilled to have worked closely with ROBINSON to create six top-tier excursions that perfectly meet the needs of their guests.” Examples of Excursions from ROBINSON NAM HOI AN: Highlights of Hoi An – City Tour in a Sidecar: This tour offers guests a journey through the historical streets and landmarks of the UNESCO World Heritage site, Hoi An. The adventure continues with a cinematic sidecar ride through the surrounding traditional rice fields and picturesque villages, providing a unique perspective on Vietnam’s rural beauty. The tour concludes with a tasting of traditional Vietnamese street food, showcasing the country’s vibrant culinary scene. Cycle Tour Along the Beach and Mural Villages: Guests can start their day with a serene bike ride along Vietnam’s stunning coastline, taking in the breathtaking views. The tour includes a visit to a renowned fish sauce factory, where three generations of women share their family’s tradition and craft. Guests will learn about the significance of fish sauce in Vietnamese cuisine before ending the trip with a peaceful coracle boat ride. ROBINSON NAM HOI AN promises to offer an unparalleled experience that combines the best of both worlds: the excitement of exploring Vietnam’s rich cultural tapestry and the comfort and luxury of a ROBINSON resort. With its grand opening just around the corner, travellers can look forward to a destination that redefines the holiday experience in Vietnam.

Honeywell has announced the launch of INNCOM Direct, a new energy management system designed to help mid-market hotels enhance energy efficiency through automation. This launch aligns with Honeywell’s strategic focus on automation and the energy transition, two of the company’s key megatrends. As the hospitality industry faces the reality of fluctuating occupancy rates – potentially leaving more than 30% of U.S. hotel rooms vacant at any given time throughout 2024 – INNCOM Direct provides a solution for hotels looking to manage their energy-intensive HVAC systems more effectively during periods of low occupancy. Billal Hammoud, President and CEO of Honeywell Building Automation, highlighted the growing environmental awareness among hotels. “As hotels become more carbon-conscious, they are taking meaningful steps to show they care about their impact on the environment. Until now, mid-market hotels had limited options for automating their HVAC systems. INNCOM Direct is changing that by offering an affordable, cloud-based energy management system that’s accessible to all.” Previously, INNCOM technology was a luxury reserved for high-end hotels. However, the introduction of INNCOM Direct democratises this advanced combination of hardware, software, and cloud monitoring, making it accessible to limited-service hotels. The system offers quick setup and provides portfolio-wide analytics that can be accessed via mobile devices or a centralised dashboard, whether for a single property or across an entire hotel portfolio. INNCOM Direct’s proprietary detection system identifies unoccupied spaces and automatically adjusts the temperature settings to reduce energy consumption without sacrificing guest comfort. For instance, vacant guest rooms can be set to an energy-saving temperature, which then adjusts to a comfortable level upon the guest’s arrival. If a guest leaves their room for an extended period, the system shifts to an eco-friendly temperature and readjusts when the guest returns. Halifax Hospitality, a company known for its commitment to sustainability, recently adopted INNCOM Direct for its fifth hotel in Spring Hill, Tennessee. With 92,000 square feet and 159 rooms, the hotel is double the size of what Halifax would have developed a decade ago, leading to increased operational costs. “Hotel rooms are getting bigger and bigger, and we needed something that would deliver energy savings, especially when guests aren’t using the room or a common area is empty,” explained Hitesh Patel, Vice President of Halifax Hospitality. “Utility costs are going up just like everything else. We’re always looking to find the next big thing to cut costs where we can.” By bringing INNCOM Direct to mid-market hotels, Honeywell is not only offering a way to manage rising energy costs but also supporting the hospitality industry’s broader shift toward sustainability. With this new system, even smaller hotels can now take meaningful steps to reduce their carbon footprint and operate more efficiently.

In a move set to transform how guests book spa treatments, Crave, a leader in guest engagement technology, has announced a cutting-edge integration with Book4Time, the premier spa management software provider for hotels and resorts. This partnership is designed to elevate the guest experience by making real-time spa bookings easier and more accessible through Crave’s in-room tablets, mobile apps, and web solutions. The integration taps into Book4Time’s advanced features, such as dynamic price scheduling and the ability to book multiple appointments at once, providing guests with greater flexibility in planning their spa visits. Whether on a tablet, mobile device, or computer, guests can now enjoy a consistent and seamless booking experience across all platforms. Sal Capizzi, VP of Marketing at Book4Time, highlighted the value this partnership brings to hoteliers and guests alike: “Our collaboration with Crave enables hotels to streamline the spa booking process, capturing more revenue while enhancing the guest experience. Guests no longer need to visit the spa in person, make a call, or risk missing out due to call abandonment during peak times.” Crave’s messaging platform, already well-regarded for its ability to engage guests and drive interest, plays a crucial role in this integration. With 80% of hotel guests interacting with Crave tablets and 50% of those guests exploring spa information and services, the partnership with Book4Time is poised to optimise spa utilisation and boost revenue. The system can now promote real-time availability across multiple devices, using targeted messaging to fill vacant spa slots before they expire. Andrew Cindrey, COO of Crave, expressed excitement about the collaboration: “Many of our clients already benefit from Book4Time’s powerful spa management tools, and our tablets have been instrumental in maximising spa bookings and revenues. By promoting real-time availability across tablets, mobile devices, and the web, we’re helping hotels capture every opportunity to enhance their guests’ experience and increase revenue.” As the partnership between Crave and Book4Time unfolds, guests at participating hotels and resorts can look forward to a more convenient and enjoyable spa booking process, while hoteliers can anticipate greater efficiency and profitability in their spa operations. This collaboration marks another step forward in the ongoing evolution of guest services in the hospitality industry.

In a significant milestone for the hospitality industry, Mews, a leading hospitality cloud platform, and Duetto, a top provider of revenue management software, have surpassed 600 joint hotel customers. This partnership, which began in 2017, continues to drive impressive revenue growth for hoteliers across the globe. The synergy between Mews and Duetto is built on a seamless, real-time integration that allows hotels to dynamically adjust room rates based on key factors such as demand, occupancy, and competitor pricing. This intelligent pricing strategy has been a game-changer for properties ranging from boutique hotels with as few as three rooms to large establishments boasting over 800 rooms.  On average, hotels utilising both Mews and Duetto have experienced a 6% increase in revenue within the first year of implementation, followed by an additional 10% boost in RevPAR. This remarkable growth is a testament to the power of their combined technology. Sara Smith, VP of Strategic Partnerships at Mews, emphasised the impact of this collaboration: “Duetto is more than just a partner; it’s a catalyst for revenue growth for hundreds of hoteliers. We both share a commitment to cloud-native, agile hospitality solutions that empower our clients. We’re excited to continue welcoming new customers into this thriving partnership.” John Lingos-Webb, Senior Director of Global Partnerships and Alliances at Duetto, echoed this enthusiasm. “Seeing more and more hotels reap the benefits of integrating Duetto with Mews is truly rewarding. Our cloud-native solutions ensure that hoteliers not only gain immediate revenue increases and time savings but also a tech stack that’s ready for the future.” The integration process between Mews and Duetto is designed for simplicity and speed. Available through Mews Marketplace, the connection is free and can be set up with just a few clicks. Hotels can expect a deployment process that is 25% faster than typical PMS integrations, enabling them to start enjoying the benefits—and the return on investment—sooner. This two-way connection ensures that data flows smoothly and accurately between the platforms. Duetto’s ability to pull guest folio data means that pricing decisions can be updated quickly and comprehensively within Mews, resulting in more effective revenue strategies. Øyvind Vassbotn, Director of Business Operations – Total Profit at Strawberry Hotels, shared his experience: “Our journey with Duetto and Mews has been nothing short of exceptional. The integration was not only seamless but also rapid, exceeding our expectations in both speed and quality. Duetto and Mews have proven to be the perfect partners in driving our growth.” As Mews and Duetto continue to expand their reach, the partnership shows no signs of slowing down. Hoteliers worldwide are poised to benefit from this powerful combination of technology and expertise, ensuring their continued success in an increasingly competitive industry.

In an exciting new development for the hospitality sector, Apaleo has announced a strategic partnership with Fraunhofer Institute for Industrial Engineering IAO. This collaboration is set to bring cutting-edge AI applications to hotels, helping hoteliers achieve their business goals while speeding up operations and enhancing guest experiences. At the heart of this partnership is the FutureHotel Innovation Network project, led by Fraunhofer IAO. The project’s latest study, ‘AI Application Potential Along Digital User Journeys and Its Business Opportunities’, provides a deep dive into how AI can revolutionise the hospitality industry. Although the research is yet to be published, it already aligns perfectly with Apaleo’s mission of continuous innovation through AI. Hoteliers stand to benefit greatly from this collaboration, which offers practical tools and insights for integrating AI into daily operations. The partnership is designed to help hoteliers identify the right AI technologies to enhance their business, offering a clear framework for AI innovation. From digitising guest experiences to automating operations and centralising property management, the collaboration aims to make AI-driven actions a reality for hotels worldwide. Ulrich Pillau, CEO and Founder of Apaleo, emphasised the importance of actionable resources for hoteliers: “Hoteliers need clear, actionable resources for AI implementation. Fraunhofer IAO is the ideal partner to provide the latest research in AI innovations for hospitality, complementing Apaleo’s industry expertise. Together, we connect insights from industry leaders to drive innovation. We see many of our customers starting to test and implement AI, and we want to help them and the industry cut through the noise. While AI is becoming essential for relevance in the industry, it’s crucial to distinguish between what’s genuinely actionable and what’s just hype.” The collaboration is not just about technology but also about fostering a deeper understanding of AI among hoteliers. Industry experts will lead interactive discussions, offering diverse perspectives and insights to support effective AI adoption. This human-centred approach ensures that the technology is implemented in ways that truly benefit both guests and staff. Prof. Dr.-Ing. Vanessa Borkmann, Director of Research at Fraunhofer IAO and Head of the FutureHotel Innovation Network, underscored the partnership’s impact: “Our collaboration with Apaleo in the FutureHotel Innovation Network combines research and practical expertise to provide hoteliers with strategies, tools, and insights for seamless AI integration, enhancing guest and employee experiences and driving business innovation. As part of the study, we focused on AI application along user journeys and identified various use cases. We created a roadmap to guide hotels on their path to an AI strategy. AI will shape the future of the hotel industry and may soon be established in all processes.” This partnership marks a significant step forward for the hospitality industry, highlighting AI’s potential to transform hotel operations. As AI becomes an essential tool for staying competitive, this collaboration between Apaleo and Fraunhofer IAO will help hoteliers navigate the rapidly changing technological landscape. Hoteliers are encouraged to stay informed through upcoming publications and activities, as AI continues to shape the future of hospitality.

In a bid to create more personalised travel experiences, Avani Hotels & Resorts, the upscale lifestyle brand of Minor Hotels, has introduced the ‘Avani Tribes’ quiz-an innovative online tool designed to match travellers with one of six distinct travel personalities. The quiz aims to help guests discover tailored itineraries that align with their unique interests, whether they’re seeking adventure, relaxation, or cultural immersion. The ‘Avani Tribes’ quiz, accessible through Avani’s Instagram and TikTok accounts, is a quick, interactive game that asks users to choose between a series of “this or that” options, revealing their travel tribe. For those wanting a more in-depth exploration, an extended online version is available, perfect for sharing on Facebook or through email. The quiz categorises travellers into one of six tribes: Water Baby, Wellness Wanderer, Adventurer, Foodie, Romantic, or Creative. Each tribe comes with personalised travel recommendations, guiding guests to Avani destinations that best suit their passions. “Find Your Tribe, Find Your Vibe” is the mantra driving this new initiative, placing transformative travel experiences at the forefront. For example, Water Babies can indulge in scuba diving and snorkelling at Avani+ Fares Maldives Resort, while Wellness Wanderers can rejuvenate at the newly launched AvaniWell clinic in Hua Hin, Thailand, which offers holistic treatments ranging from Traditional Thai Medicine to Reformer Pilates. Adventurers might find themselves white-water rafting at Avani Victoria Falls in Zambia, while Foodies can savour gourmet delights atop the rooftops of Bangkok, Dubai, or Lisbon. Ian Di Tullio, Chief Commercial Officer of Minor Hotels, explained the vision behind the new initiative. “‘Avani Tribes’ is dedicated to crafting travel experiences that are finely tuned to individual personalities, while also embracing the concept of collective individualism. By connecting like-minded people, ‘Avani Tribes’ creates a sense of belonging between travellers, ensuring that each journey is not only personally fulfilling but also enriches the shared experience of a community with similar values and interests.” To bring the ‘Avani Tribes’ experience to life, a group of travel influencers will embark on personalised trips curated by Avani. These influencers, who embody the spirit of their respective tribes, will showcase their journeys to their followers, paving the way for Millennial and Gen-Z travellers to follow in their footsteps. From high-octane adventures in Zambia to wellness retreats in Amsterdam and creative escapades in Milan, the ‘Avani Tribes’ program is set to redefine how guests connect with destinations. Whether travelling solo or with a group, guests can now unlock experiences that resonate with their personal travel style, all while being part of a broader community of like-minded explorers. As the ‘Avani Tribes’ initiative rolls out, it promises to offer not just a trip, but a journey that aligns with the passions and aspirations of modern travellers.

Grupo Brisas, a leading name in Mexico’s luxury hospitality scene, has taken a significant step towards enhancing guest experiences by partnering with global hospitality technology leader, Shiji. The group has selected Shiji’s Infrasys Cloud POS and Shiji Enterprise Platform (PMS) to transform operations across its prestigious properties, which include the iconic NIZUC Resort & Spa, Las Brisas Resorts, and Galería Plaza Urban Hotels. The decision to integrate Shiji’s advanced technology solutions reflects Grupo Brisas’ commitment to blending authentic Mexican hospitality with modern, efficient service. Gustavo Bolio Gómez, Corporate Director of Human Resources, Legal & IT at Grupo Brisas, expressed enthusiasm for the partnership. “Our decision to choose Shiji was based on its superior functionality and seamless integrations,” he noted. “The intuitive interface and ease of use have already started to deliver positive results in our operations. We’ve seen significant improvements in both efficiency and guest satisfaction since the implementation.” Shiji’s Infrasys Cloud POS was first introduced at Galería Plaza Monterrey in 2023, where it optimised the property’s extensive food and beverage operations. The successful deployment of this system, along with the Shiji Enterprise Platform, was further demonstrated at Galería Plaza Leon, the first property to utilise both technologies from its opening in July. The 176-room hotel, complete with six versatile meeting spaces and a stunning open terrace, is now fully equipped to deliver top-tier services backed by Shiji’s state-of-the-art solutions. The partnership between Grupo Brisas and Shiji is more than just a technological upgrade, it is a strategic move towards redefining luxury hospitality in Mexico. Shiji’s comprehensive suite of tools, including ReviewPro Online Reputation Management and Shiji Analytics, played a crucial role in securing this collaboration. During an extensive evaluation process, these solutions stood out for their user-friendly interface, enhanced reporting capabilities, and exceptional support. Ryan King, Senior Vice President of the Americas at Shiji Group, praised Grupo Brisas for its forward-thinking approach. “Grupo Brisas is an innovative leader in the hospitality industry, always looking for ways to elevate the guest experience,” King said. “By adopting our cutting-edge technology solutions, they are setting a new standard for hospitality excellence in the region. We are proud to support them and look forward to a successful partnership that will drive operational efficiency and enhance guest satisfaction.” As Grupo Brisas continues to grow its reputation for delivering exceptional hospitality, the integration of Shiji’s advanced technologies ensures that their properties will remain at the forefront of luxury service in Mexico. This partnership is a testament to both companies’ shared vision of combining tradition with innovation to create unforgettable guest experiences.

Hotels can now offer guests the convenience of ordering and paying for services from their own mobile devices anywhere on the property, thanks to the certified integration of wi-Q’s mobile ordering platform with Xn Global Systems’ xnPOS. This development marks a significant step forward in guest self-service solutions, providing hoteliers with greater flexibility and enhancing the overall guest experience. Xn Global Systems, a leader in international point-of-sale software, announced the successful integration, highlighting the ease with which hotels can adopt this new technology. “We are delighted that wi-Q has successfully completed the integration with xnPOS,” said Mark Pearman, Chief Commercial Officer of Xn Global Systems. “This new interface provides hoteliers with increased choice and flexibility, adding a market-leading guest self-ordering and payment system to our library of interfaces.” The integration allows hotels using xnPOS to seamlessly incorporate wi-Q’s mobile ordering platform without needing to make changes to their firewall or network. This ensures a smooth and secure implementation process, making it easier for hotels to offer innovative and efficient service options to their guests. The interface also includes advanced features such as fiscal compliance on payment and PMS charge with credit limit or no-post validation, further enhancing the system’s capabilities. wi-Q Technologies, established in 2014, has been at the forefront of cloud-based digital ordering solutions for the hospitality industry. Their platform empowers guests to take control of their experience, enabling them to order and pay for services directly through their own devices. This integration with xnPOS aligns with wi-Q’s mission to revolutionise the guest experience and streamline hotel operations. Patience Tucker, CEO of wi-Q Technologies, expressed excitement about the partnership. “We are thrilled that wi-Q’s guest mobile ordering system has achieved certified integration with Xn Global Systems’ xnPOS,” Tucker said. “This new interface empowers hotels to offer a seamless and innovative guest self-service solution. By leveraging the existing xnPOS guest ordering cloud infrastructure, wi-Q can be effortlessly integrated into any property, ensuring a smooth and secure implementation process.” The collaboration between wi-Q and Xn Global Systems represents a significant advancement in hotel technology, offering a comprehensive solution that meets the evolving needs of the hospitality industry. Both companies are looking forward to future projects that will continue to drive innovation and enhance the guest experience.

Cloudbeds, a trailblazer in hospitality management technology, has announced a major investment in artificial intelligence with the strategic hiring of AI experts Amit Popat as Head of Machine Learning and Nikhil Shah as Head of Data Science. This move signals Cloudbeds’ commitment to revolutionising the hotel industry, leveraging advanced AI to create powerful new tools for hoteliers. As Cloudbeds continues to innovate, Popat and Shah bring a deep well of experience in AI and machine learning, promising to unlock unprecedented insights and automation capabilities for the hospitality sector. Their expertise is expected to transform how hotels manage operations, offering real-time recommendations that span everything from revenue management to guest services. Cloudbeds Co-Founder and CEO Adam Harris expressed his excitement about the new hires. “The hospitality industry has been searching for ways to break down silos between departments like revenue, marketing, and operations. Amit and Nikhil are two of the brightest minds in AI and machine learning, and they’re the perfect people to help us achieve this goal. These individuals are scary, brilliant, and they know hospitality. All we have to do is give them the right environment, the resources they need, and plenty of snacks. We’re thrilled about what this means for our hotelier customers.” Popat, a distinguished machine learning expert, brings a wealth of experience from his career, including senior roles at Valtech and London Town Group. He also founded his own AI software consultancy, where he developed innovative AI analytics and marketing solutions for major companies like easyJet and Shell Energy. His deep understanding of AI’s practical applications will be instrumental in advancing Cloudbeds’ platform. Shah, who holds a PhD in large-scale computational optimisation from Imperial College London, has an impressive track record in the energy sector. He co-founded S-Cube, an award-winning energy tech company, and has led significant AI-driven research projects for industry giants like Chevron and Petrobras. His strategic foresight and expertise in applying AI to complex problems make him an invaluable addition to the Cloudbeds team. The duo’s collaborative journey began at the University of Cambridge, where they met as mathematicians. In 2020, they co-founded Hotel Cloud, an AI analytics and e-marketing platform designed to optimise revenue across every stage of the guest journey. Now, their combined knowledge will fuel Cloudbeds’ vision of creating the most comprehensive and intelligent platform in the hospitality industry. With this strategic hiring, Cloudbeds is set to lead the way in AI-driven hospitality solutions, setting a new standard for technological innovation in the sector. As Popat and Shah join forces with Cloudbeds, the future looks bright for hoteliers seeking to harness the power of AI to enhance guest experiences and drive profitability.

Singapore based Far East Hospitality has made history, becoming the hospitality group with the largest number of Global Sustainable Tourism Council (GSTC) certified hotels in Singapore. All 16 of its hotels across the island have earned this prestigious certification, underscoring the company’s commitment to environmental stewardship and sustainable practices. This accomplishment positions Far East Hospitality as a leader in sustainable hospitality, aligning with the growing global demand for responsible travel options. The GSTC certification, recognised worldwide as the benchmark in sustainability, reflects the group’s dedication to upholding the highest standards of environmental responsibility. A Milestone in Sustainability Arthur Kiong, CEO of Far East Hospitality, expressed pride in this significant milestone. “Achieving the GSTC certification is not just a feather in our cap; it is a powerful affirmation of our ongoing commitment to sustainability. Our guests and clients can trust that we are dedicated to making a positive impact on the environment and society. This certification is both a recognition of our current efforts and a promise to continue pushing the envelope towards a more sustainable future.” Kiong’s words highlight the company’s proactive approach to sustainability, which has seen them surpass the 2025 target set by the Singapore Hotel Association (SHA) and the Singapore Tourism Board (STB). Building a Sustainable Future Far East Hospitality’s journey to this achievement has been marked by consistent and deliberate actions. The company meticulously tracks and monitors energy, water, waste, and carbon emissions data annually. This information is vital in shaping the Far East Hospitality Trust and Far East Orchard annual Sustainability Reports, ensuring transparency and accountability. In addition to internal efforts, the company has launched the Far More Sustainable framework, which extends its sustainability mission across all operations. Initiatives such as encouraging guests to reuse towels and linens, implementing a carbon offset platform, eliminating single-use plastic bottles, and switching to large amenity dispensers are just a few examples of how Far East Hospitality is leading by example. Moreover, the company actively engages with suppliers and local communities, supporting local businesses and children/youth beneficiaries. This holistic approach ensures that sustainability is not just a buzzword but a tangible reality in every aspect of their operations. Industry Recognition and Support The significance of this achievement has not gone unnoticed. Seth Wang, General Manager of Control Union Singapore Pte Ltd, praised Far East Hospitality’s accomplishment. “Securing GSTC certification for 16 sites is no small feat. It showcases their unwavering dedication to sustainable tourism and sets a benchmark for others in the industry. Control Union is proud to have supported Far East Hospitality in this journey, and we commend their leadership in promoting a greener future for tourism.” The Singapore Tourism Board (STB) also recognised the importance of this certification. Ms. Ong Huey Hong, Assistant Chief Executive, Policy and Planning Group, and Chief Sustainability Officer, STB, congratulated Far East Hospitality. “This accomplishment is a testament to their commitment to sustainable hospitality. It aligns with our broader efforts to position Singapore as a leading sustainable urban destination. We look forward to continued collaboration with Far East Hospitality to achieve our shared goals.” Pioneering a Sustainable Path Forward As Far East Hospitality continues to lead by example, its recent certification solidifies its role as a pioneer in the hospitality industry’s sustainability journey. By embracing responsible practices, the company not only enhances its guests’ experiences but also contributes to a greener, more sustainable future for Singapore and beyond.

Choice Hotels International, Inc. is celebrating a major win as WoodSpring Suites has been named the #1 economy extended stay brand in 2024 J.D. Power North America Hotel Guest Satisfaction Index Study. This marks the third consecutive year that WoodSpring Suites has secured the top spot, further solidifying its reputation as a leader in the extended stay market. WoodSpring Suites, an all new construction brand, is designed to cater to long-term guests, offering a welcoming atmosphere with spacious suites equipped with in-room kitchens. The brand’s commitment to providing affordable weekly and monthly rates, combined with its smart design and guest-centric services, has resonated strongly with travellers, helping it to consistently outperform its competitors. “Choice Hotels is leading the way in the fast-growing extended stay segment, and this recognition, for a third consecutive year, demonstrates our positive preeminent position in the category led by our flagship brand, WoodSpring Suites,” said Matt McElhare, Choice’s Vice President and Lead for Extended Stay Brands. “We’re extremely proud to share this honour with our development and franchisee operators who continue to deliver a consistent, best-in-class guest experience and performance.” The recognition comes on the heels of record growth for Choice Hotels, with 246 WoodSpring Suites locations currently open across the U.S. and another 264 in development as of the end of Q2 2024. This rapid expansion underscores the brand’s success and its appeal to both guests and developers. Choice Hotels is set to open its 500th extended stay hotel later this year, a milestone that reflects its dominance in the extended stay category. The J.D. Power North America Hotel Guest Satisfaction Index Study, now in its 28th year, is a benchmark for customer satisfaction in the hospitality industry. The 2024 study evaluated 103 brands across nine market segments, based on feedback from nearly 40,000 hotel guests who stayed between May 2023 and May 2024. The rankings are determined by performance in six key areas: communications and connectivity; food and beverage; guest room; hotel facility; staff service; and value for price. For Choice Hotels and WoodSpring Suites, this latest accolade is a testament to their unwavering commitment to quality and guest satisfaction, reinforcing their leadership in the competitive extended stay market.

Park Hotel Group, one of Asia Pacific’s premier hospitality companies, has taken a significant step in enhancing its guest experience by adopting the Shiji Enterprise Platform. Known for its commitment to innovation, Park Hotel Group has selected this state-of-the-art Property Management System (PMS) to further refine the guest journey, beginning with its breathtaking Grand Park Otaru in Japan’s scenic Ishikari Bay. Grand Park Otaru, celebrated for its stunning views and exceptional amenities, became the first hotel within the group to go live with the Shiji Enterprise Platform earlier this month. This move is part of a broader strategy by Park Hotel Group to integrate cutting-edge technology into its operations, reinforcing its reputation for luxury and service excellence. The decision to embrace the Shiji Enterprise Platform was driven by its guest-centric design, with a strong emphasis on personalised guest profiles and rigorous security measures. This advanced PMS builds on the hotel’s existing use of Shiji’s other solutions, including Shiji ReviewPro and Infrasys Cloud POS, underscoring the group’s commitment to leveraging technology for an unparalleled guest experience. “We are delighted to see Shiji technology implemented at Grand Park Otaru as we continue to innovate, which is part of Park Hotel Group’s DNA,” said Shin Hui Tan, Executive Director at Park Hotel Group. “Shiji Enterprise Platform impressed us with its user-friendly interface, seamless integration, and rapid deployment. It offers the flexibility and scalability we need to significantly enhance our guest experience while streamlining our workflows. We look forward to a longstanding partnership with Shiji as we continue to grow and lead in modern hospitality solutions.” Shiji Enterprise Platform is designed to ensure that every guest interaction is tailored to their unique preferences, providing a truly personalised experience. At Grand Park Otaru, the platform is seamlessly integrated with several leading industry systems, including Infrasys, ReviewPro, Shiji Analytics, Shiji Payments Tokenization, and more. This comprehensive approach ensures a smooth and efficient operation while enhancing the overall guest experience. Nikkie Singh, Senior Vice President, APAC & Middle East at Shiji Group, expressed excitement about the partnership. “Park Hotel Group is a leader in luxury and service excellence. Their choice of Shiji Enterprise Platform reflects their forward-thinking approach and dedication to enhancing guest services through technology. It has been a rewarding experience collaborating with both the corporate and hotel teams to achieve this success.” As Park Hotel Group continues to explore new technological integrations, its collaboration with Shiji highlights a shared vision of staying ahead of industry trends and consistently exceeding guest expectations. The implementation of the Shiji Enterprise Platform marks a new chapter in the group’s ongoing commitment to innovation and guest satisfaction.

In a significant boost to Tasmania’s tourism and hospitality sector, Premier and Minister for Tourism and Hospitality, Jeremy Rockliff, officially launched the Visitor Experience Training (VXT) hotel school on Sunday. The new institution is set to provide the next generation of hospitality workers with the skills and training they need to excel in the industry. Premier Rockliff emphasised the importance of the sector, which employs one in eight Tasmanians. “The tourism and hospitality sector is a cornerstone of our economy, a true jobs powerhouse,” he remarked. “We recognize the growing demand for skilled workers across the state, and that’s why we’re committed to investing in practical, job-ready training to prepare our young people for careers in this dynamic industry.” Visitor Experience Training, a purpose-built organisation, is dedicated to equipping the Tasmanian workforce with the skills needed to deliver exceptional experiences that reflect the unique character of the island. The VXT hotel school is the latest initiative aimed at bolstering the local tourism and hospitality industry. Premier Rockliff announced that the government has committed $1.3 million as part of the 2030 Strong Plan for Tasmania’s Future. This funding will support VXT in delivering short courses designed to upskill Tasmanians in key areas such as housekeeping, food and beverage service, front-of-house training, and bar operations. “Through this investment, we are helping to grow the workforce that our visitor economy needs to thrive,” the Premier added. The Tasmanian Government’s support for the tourism and hospitality industry extends beyond this initiative. Premier Rockliff highlighted an additional $12 million investment into the Visitor Economy Strategy, reinforcing the government’s commitment to strengthening the sector.  “We’re also launching a $50 million Regional Tourism Loan Scheme, and will be delivering a $500,000 Regional Hospitality Revival Fund,” he said. “These investments are crucial as we build on Tasmania’s reputation as a world-leading tourism destination. Our 2030 Strong Plan for Tasmania’s Future is focused on ensuring that our visitor economy remains vibrant and continues to grow.” The launch of the VXT hotel school marks a new chapter in Tasmania’s tourism and hospitality story, one that is centred on providing young Tasmanians with the tools they need to succeed in an industry that is vital to the state’s future.

In a dazzling blend of tradition and technology, the ‘Love Between Fairy and Devil’ VR Immersive Experience Center officially opened its doors on August 9th at Galaxy Macau, marking a new chapter in immersive entertainment. This cutting-edge attraction, inspired by the hit IP ‘Love Between Fairy and Devil’ produced by iQIYI, is the result of a creative collaboration between iQIYI’s Dream Verse Studio and Galaxy Entertainment Group (GEG).  As the largest immersive experience centre in Macau, this new venue signals the city’s bold leap into the ‘metaverse’ of cultural tourism, offering visitors an innovative way to experience entertainment that fuses virtual reality with the rich, evocative style of ‘chinoiserie’ that has captivated audiences worldwide. The grand opening was a festive affair, attended by various guests and media representatives who gathered to celebrate this fusion of cutting-edge technology and ancient Chinese aesthetics. The event highlighted how the centre is poised to set a new trend in entertainment, combining the allure of traditional culture with the excitement of modern innovation. Visitors to the ‘Love Between Fairy and Devil’ VR Immersive Experience Centre can look forward to a range of attractions that transport them into a world where fantasy meets reality. The experience includes an immersive show and VR journey that plunges guests into the captivating universe of the original IP, allowing them to interact with their surroundings in unprecedented ways. In addition to the VR experience, guests can immerse themselves further by donning traditional Hanfu attire, exploring intricately designed decorations that evoke the charm of ancient China, and indulging in themed delicacies that add a flavorful touch to the adventure. The centre also offers a selection of themed souvenirs, allowing visitors to take a piece of the experience home with them. This ambitious project not only highlights Macau’s commitment to staying at the forefront of entertainment innovation but also underscores the growing global interest in experiences that blend cultural heritage with the latest technological advancements. The ‘Love Between Fairy and Devil’ VR Immersive Experience Center is more than just an attraction, it’s a celebration of how tradition and technology can come together to create something truly magical.

HotelBuddy, a trailblazer in the digital transformation of the hotel guest experience, is excited to announce its availability on the Oracle Cloud Marketplace. This milestone makes it easier than ever for hotels using Oracle’s Opera Cloud Property Management System (PMS) to leverage HotelBuddy’s comprehensive web-based platform, which digitises the entire guest journey without requiring any app downloads. HotelBuddy’s integration with Opera Cloud PMS offers a seamless and fully digital guest experience from pre-arrival to post-departure. Guests can now enjoy online check-in, secure payments, mobile key access, real-time chat with hotel staff, and the convenience of managing their stay from their own devices. The platform also allows hotels to streamline operations, reduce reception workload, and increase revenue through room upgrades and additional service sales. The HotelBuddy platform is designed with both guests and hotel staff in mind. Guests benefit from a fully digital journey, including room bill monitoring, in-room TV casting, and the ability to book extra services at any time. Hotels, on the other hand, gain access to a suite of online tools that simplify guest management, housekeeping, maintenance, and reputation management, all through a web-based administrative interface. Founded in 2020 in Estonia, HotelBuddy has rapidly become a key player in the hotel technology space, offering solutions that meet the modern traveller’s expectations for convenience and contactless services. Beyond software, HotelBuddy provides full technical support, including the installation and maintenance of essential hardware like IoT networks, door lock modules, and casting devices. Integration with Oracle Hospitality OPERA PMS allows HotelBuddy to retrieve and update reservation details, manage guest profiles, and streamline operations like check-ins, check-outs, and payments. This integration ensures that hotels can offer a smooth, hassle-free experience to their guests, all while maintaining control over their operations and maximising their revenue potential. With HotelBuddy now accessible through the Oracle Cloud Marketplace, more hotels can easily adopt this innovative solution, bringing a new level of digital sophistication to their operations.

In a bold move to redefine the event landscape in the Asia-Pacific region, Unearthed Productions has announced a strategic partnership with Fairmont Singapore & Swissôtel The Stamford, including the renowned Raffles City Convention Centre (RCCC). This collaboration promises to set a new standard for immersive and engaging event experiences, combining cutting-edge technology with top-tier hospitality. The partnership will see Unearthed Productions, a leading event agency known for its expertise in audio, video, and lighting (AVL) solutions, working closely with the two iconic hotels to enhance their already impressive event facilities. Together, they aim to offer event planners innovative tools and creative support to craft unforgettable experiences. Starting in 2024, RCCC’s ballrooms, meeting rooms, and the SKAI suites at Swissôtel The Stamford will be progressively outfitted with state-of-the-art AVL technology. This includes high-definition LED video walls and smart meeting solutions powered by advanced AI, setting RCCC on a path to becoming the premier MICE (Meetings, Incentives, Conferences, and Exhibitions) venue in the region. Unearthed Productions will bring its extensive production capabilities and creative expertise to the table, assisting event planners in designing dynamic, visually stunning showcases that make the most of these new technologies. This partnership is expected to significantly enhance the event experience for both planners and attendees, offering a seamless blend of innovation and hospitality. “We’re incredibly excited to bring our passion for audience engagement to such a prestigious venue,” said Adam Piperdy, Chief Experience Officer of Unearthed Productions. “This partnership with Fairmont Singapore & Swissôtel The Stamford represents a tremendous opportunity to create truly memorable events and unlock new possibilities for event planners.” William J. Haandrikman, Managing Director of Fairmont Singapore and Swissôtel The Stamford, echoed this enthusiasm: “Our commitment to exceeding our clients’ expectations goes beyond hospitality—it’s about offering the very best in event capabilities. This collaboration with Unearthed Productions is a testament to our dedication to delivering unparalleled experiences. Together, we’re setting a new benchmark for excellence in event management, ensuring every event we host is meticulously crafted and unforgettable.” This partnership highlights a shared vision between Unearthed Productions and Fairmont Singapore & Swissôtel The Stamford to elevate the standards of event planning and execution, ensuring that every moment is crafted to perfection. As RCCC continues its journey to become the top MICE venue in the Asia-Pacific region, this collaboration marks a significant step forward in achieving that goal.

Sabre Corporation, a leading software and technology provider for the global travel industry, has announced an exciting new chapter in its partnership with Priceline, one of the most recognised names in online travel. The two industry giants have signed a multi-year agreement designed to fuel innovation and enhance the travel retail experience for millions of travellers worldwide. At the heart of this expanded relationship is Sabre Direct Pay, a sophisticated payment solution that Priceline will now integrate to streamline its travel payment processes. This move promises to deliver a more secure, automated, and seamless experience for Priceline’s customers, reflecting both companies’ commitment to customer satisfaction. Priceline, known for its extensive inventory and deep discounts, will also tap into Sabre’s rich Global Distribution System (GDS) content and advanced shopping APIs. This integration will allow Priceline to continue offering travellers unmatched access to the best flights and vacation packages, solidifying its position as a leader in the online travel space. “At Priceline, our mission has always been to connect consumers with the best deals, inventory, and tools to make their travel dreams a reality,” said Matt Bell, Vice President of Flights at Priceline. “Partnering with Sabre, with their robust content and cutting-edge technology, is key to delivering on that promise.” Sabre, headquartered in Southlake, Texas, is renowned for connecting travel suppliers and buyers across the globe through its innovative products and next-generation technology. The company serves customers in over 160 countries, empowering airlines, hotels, agencies, and other travel partners to offer seamless travel experiences. “We’re thrilled to deepen our relationship with Priceline,” said Andy Finkelstein, Senior Vice President of Global Agency Sales at Sabre Travel Solutions. “Both companies share a passion for innovation, and together, we’re poised to elevate the travel marketplace, delivering richer and more personalised experiences to consumers.” This partnership represents a significant step forward in the evolution of travel retailing, with Sabre and Priceline working hand-in-hand to meet the ever-changing needs of today’s travellers.

In today’s fast-paced world of business travel and global mobility, the ability to accurately forecast accommodation costs is more critical than ever. Enter Alto360, the latest innovation from AltoVita, designed to revolutionise how companies manage their corporate accommodation strategies. This cutting-edge platform transforms real-time data intelligence into strategic foresight, giving business travel and global mobility managers the tools they need to make informed decisions with precision and confidence. Precision in Predicting the Extended Stay Market Alto360 is not just another data tool- it’s a specialised platform focused on predictive data intelligence for the extended stay market. What sets Alto360 apart is its unwavering commitment to accuracy and transparency. Rather than simply offering estimates, Alto360 provides a robust foundation for decision-making, ensuring that every forecast is grounded in reliable data. The platform analyses a comprehensive range of factors, including: Powered by advanced AI, Alto360 processes these variables with precision, delivering actionable insights that empower companies to optimise their corporate accommodation strategies. Transforming Corporate Accommodation Strategy Incorporating Alto360 into a company’s operational toolkit does more than streamline routine tasks- it elevates the role of travel managers to strategic influencers. With Alto360, organisations can achieve tangible cost savings and showcase greater efficiency in accommodation management. Key Benefits of Adopting Alto360: Proactive Decision-Making: Alto360 provides detailed analyses of forecasted Average Daily Rates (ADRs) by filtering criteria such as location, length of stay, property type, and more. This enables managers to make well-informed decisions well in advance, ensuring optimal outcomes. Comparative Data Analysis: The platform leverages historical data to track key performance metrics like total spending, budget savings, and lead times. Users can filter these data points by various criteria to gain deeper insights into financial planning and performance. Transparent Cost Management: Real-time insights from Alto360 facilitate optimal budget utilisation, helping organisations manage their financial resources with greater transparency and effectiveness. RFP Support Tool: By streamlining the Request for Proposal (RFP) process, Alto360 eliminates the need for manual data collection and analysis, saving valuable time and resources. Seamless Data Integration: The platform’s user-friendly interface allows for easy data export, enhancing collaboration and transparency among stakeholders. Alto360 is more than just a tool. It’s a strategic partner for corporate accommodation management. By embracing the power of Alto360, travel managers can step into roles defined by strategic insight and operational efficiency. The platform enables smarter decisions, proactive management, and significant cost savings, all while enhancing the recognition of travel managers within their organisations. As AltoVita continues to push the boundaries of technology and strategy, Alto360 represents the future of corporate accommodation management- where data intelligence meets strategic foresight to empower better business decisions.

In an exciting development for travellers and fitness enthusiasts, the prestigious four-star Grand Hotel Bonavia in Rijeka, Croatia, has announced a new partnership with Gympak. This collaboration marks a significant step in the hotel’s commitment to enhancing its guest experience by ensuring that visitors can maintain their fitness routines even while on the road. Located in the heart of Rijeka, Grand Hotel Bonavia is a historic landmark that has long been a favourite among both business and leisure travellers. Known for its blend of rich history and modern comforts, the hotel has been a cornerstone of hospitality in the region. Since joining the Jadran Hotels Rijeka group at the end of 2023, the hotel has become part of a leading force in the city’s tourism industry, with a vision to further establish Rijeka as a top-tier destination. Understanding the importance of fitness for many of its guests, Grand Hotel Bonavia has introduced Gympak to solve a common travel dilemma, which is the inconvenience of forgotten or bulky workout gear. Now, guests can enjoy a seamless and enhanced experience with easy access to high-quality fitness products right at the hotel. “We are very pleased to offer our guests Gympak,” said Vlatka Stanić, General Manager of Grand Hotel Bonavia. “This is an excellent way for us to elevate our service and ensure that our guests can maintain their workout routines, even when travelling. We are proud to be the first in Rijeka to offer this unique service.” Gympak, known for its specialisation in providing fitness solutions tailored to the hospitality industry, is thrilled to partner with such a distinguished hotel. “We are very excited about the collaboration with Grand Hotel Bonavia,” said Linn Örneskog, Sales Manager for Gympak in Croatia. “It is an honour to work with such a prestigious hotel and help them elevate their service level to new heights. We look forward to contributing to an even better guest experience for their visitors.” The partnership with Gympak is not just a win for the hotel, but also a significant milestone for Gympak, as Grand Hotel Bonavia is their first customer in Rijeka. This collaboration reflects the hotel’s dedication to staying at the forefront of hospitality by catering to every guest’s needs, making it a standout choice for travellers seeking both comfort and convenience. As the tourism industry in Rijeka continues to grow, Grand Hotel Bonavia’s forward-thinking approach ensures that it remains a leader in providing exceptional guest experiences, now with the added benefit of helping guests stay fit and healthy during their travels.

As the world grapples with the escalating climate crisis, Hotel Marcel New Haven, Tapestry Collection by Hilton, is taking a bold stand. The nation’s first hotel to operate entirely fossil fuel-free, Hotel Marcel is introducing a thought-provoking new amenity designed to wake up guests in more ways than one, the ‘Climate Wake-Up Call’. In a departure from the traditional wake-up call offered by most hotels, guests at Hotel Marcel can now choose to start their day with a powerful message about the state of our planet. Instead of a simple reminder to rise and shine, guests opting for the ‘Climate Wake-Up Call’ will be greeted with critical insights delivered by prominent voices in the climate movement. Among these voices are David Pogue, CBS Sunday Morning correspondent and author of ‘How to Prepare for Climate Change’, and John Morales, founder of ClimaData and Chief Atmospheric & Environmental Scientist. Their messages aim to inform and inspire guests, highlighting the urgent need for global action. This innovative offering comes on the heels of a sobering reality, Earth recently experienced two of its hottest days on record. With climate change making headlines, Hotel Marcel is doubling down on its commitment to sustainability, urging guests to confront the realities of our warming planet. Alongside this, the hotel is launching a dedicated website featuring tips for leading a more sustainable lifestyle. On-site, guests will encounter additional touchpoints, such as educational signage and a large, interactive lobby phone, inviting them to schedule their own ‘Climate Wake-Up Call’. Bruce Becker, owner and developer of Hotel Marcel, expressed the urgency behind this initiative. “Other hotels have hit the snooze button when it comes to our changing climate,” Becker said. “As the leading fossil fuel-free hotel in the United States, we are committed to being part of the solution. Our ‘Climate Wake-Up Call’ delivers important messages to guests with the help of respected climate change activists who share our hope for a global awakening to the realities of our warming planet.” Hotel Marcel’s ‘Climate Wake-Up Call’ is more than just an amenity; it’s a call to action. By weaving sustainability into the fabric of the guest experience, the hotel is not only setting a new standard for the industry but also encouraging travellers to reflect on their role in protecting the planet. As guests wake up to these urgent messages, they are reminded that the choices we make today will shape the world of tomorrow.

Visual Matrix, a trailblazer in hospitality technology, has announced a remarkable 440% growth in its MOP (Mobile Operating Platform) technology since acquiring it in November 2021. Now a key tool in over 1,000 hotels across more than 33 industry-leading brands, including Wyndham, Hilton, Marriott, and IHG, MOP is rapidly becoming the gold standard for hotel operations. Visual Matrix’s innovative hospitality operating platform is now trusted by more than 3,000 properties in over 30 countries worldwide. The platform offers an all-in-one solution to optimise hotel operations, from the initial reservation to ensuring guests return for future stays. Central to this success is the company’s cutting-edge PMS (Property Management System), packed with user-friendly features such as automated revenue management, an integrated channel manager, and a mobile app that allows hoteliers to track performance on the go. MOP, a standout feature of Visual Matrix’s suite, is a housekeeping and maintenance tool designed to streamline daily tasks and communication among hotel staff. By automating routine tasks, MOP allows teams to focus on what matters most, the guests. A built-in Emergency Safety Device (ESD), complete with a panic button, ensures that hotel staff are always protected while on the job. “MOP was designed to help hoteliers overcome the many operating challenges they face today, particularly with the ongoing labour shortages,” said Georgine Muntz, CEO of Visual Matrix. “Hoteliers deserve access to tools that work as hard as they do. That’s why we’ve invested so much time in listening to their needs and finding ways to reduce friction in delivering exceptional service. We are thrilled by the rapid adoption of MOP within the industry and are excited to continue driving this growth in the coming months.” Addressing Labour Shortages with Innovative Solutions MOP’s mobile format empowers hotel staff to perform essential tasks on the go, using streamlined housekeeping and maintenance controls. This technology connects team members with easy-to-follow checklists, prompts, and alerts, allowing them to stay up-to-date on room status and maintenance requests without the need for time-consuming trips to the front desk. The benefits of MOP extend far beyond convenience. Hotels using MOP have reported significant labour savings and increased efficiency, enabling staff to work faster, save valuable hours, and reduce costly errors. By cutting down on paper, printer ink, and third-party communication tools, MOP also contributes to long-term cost savings. In addition to its operational features, MOP prioritises staff safety with built-in emergency panic buttons. Available on every screen of the application, these buttons automatically alert designated staff members and security personnel during an emergency, providing a geolocation pin to quickly locate the staff member in need. The platform’s integrated texting system further enhances communication by allowing two-way messaging between hotel workers and guests. This feature ensures that guests are well-informed and satisfied throughout their stay, while also boosting staff efficiency by reducing the need for in-person interactions. “MOP is a world-class product and an incredible tool for improving hotel operations and elevating the guest experience,” said Pradip Mulji, Founder at Lodging Controls. “Hoteliers today are being asked to do more, and guest expectations aren’t slowing down. MOP is the type of technology operators will grow to rely on more and more over time, and it is truly effective at improving on-property communication and guest engagement. Using MOP, our hotel staff is never caught unaware of emerging challenges and is often ahead of the game when intercepting guest needs.” Celebrating Housekeepers with VM Shine Awards As Visual Matrix continues to revolutionise hotel operations, the company is also preparing to celebrate the unsung heroes of the industry- housekeepers- through its annual VM Shine Awards. This initiative invites hoteliers to recognise and appreciate the hard work and dedication of their housekeeping staff. Winners of the awards will be honoured during International Housekeeping Appreciation Week, highlighting the essential role these professionals play in creating exceptional guest experiences. Visual Matrix’s commitment to innovation and appreciation for hospitality professionals is driving significant change in the industry, making MOP an indispensable tool for hotels worldwide.

Tripadvisor, the world’s largest travel guidance platform, has taken another major step in transforming its app into an indispensable trip planning companion by introducing the ability for members to book hotel stays directly within the app. This new feature, launched today, marks a significant milestone in Tripadvisor’s ongoing mission to enhance the user experience at every stage of the travel journey. For years, Tripadvisor has been a trusted resource for millions of travellers worldwide, guiding them on where to stay, what to do, and where to eat based on recommendations from fellow globetrotters. While the app already allows users to book experiences and explore dining options, the addition of hotel bookings creates a fully integrated trip planning platform that simplifies the entire travel process. This exciting development is made possible through a strategic partnership with Hopper Technology Solutions (HTS), the B2B arm of the global travel platform Hopper. HTS will power both the hotel bookings and provide a vast inventory of hotel options within the Tripadvisor app. This collaboration promises to deliver a seamless end-to-end travel planning experience, combining Tripadvisor’s rich content with HTS’s cutting-edge technology and extensive hotel supply. Kristen Dalton, President of Tripadvisor, emphasised the importance of this new feature for the platform’s most dedicated users. “We want the Tripadvisor app to be an essential tool for our most engaged members, who we know are looking to do more with our platform,” Dalton said. “This began with the introduction of our AI Trip Builder earlier this year and will continue as we roll out this latest enhancement. The ability to book hotels within the app is a crucial part of the user journey. Partnering with HTS allows us to focus our internal efforts on creating an exceptional user experience while leveraging a partner to scale at a faster rate.” The in-app booking feature is exclusively available to logged-in Tripadvisor members, underscoring Tripadvisor’s commitment to building a robust membership experience. The platform is also exploring new in-app rewards and incentives, further enriching the value for its most loyal users. Dakota Smith, President and Co-Founder of Hopper, expressed excitement about the partnership, noting, “HTS is uniquely positioned to power Tripadvisor’s in-app hotel bookings and bring new flexible booking options to its U.S.-based app customers. Through our industry-leading technology, comprehensive hotel supply, and innovative flexibility products, together we will bring Tripadvisor members a smart and convenient way to book travel.” With this latest enhancement, Tripadvisor continues to cement its role as a trusted travel companion, offering users not only the best guidance but now also the convenience of booking their entire trip – all in one place.

The Commerce Casino & Hotel and Citadel Outlets are excited to announce their inaugural hotel partnership, introducing an exclusive package that promises an unparalleled experience for both Los Angeles residents and visitors. This unique collaboration, designed to offer a memorable getaway, combines the thrills of gaming, the joys of shopping, and a host of luxurious benefits. The VIP Stay x Play x Shop x Repeat Package offers a range of perks aimed at elevating the guest experience at both locations. This exclusive offer includes: Spencer Villaseñor, Director of Guest Experience at The Commerce Casino & Hotel, expressed his excitement about the partnership: “We are thrilled to partner with our long-time neighbour Citadel Outlets to offer this unique VIP package. This collaboration not only strengthens our community ties but also provides our guests with more options to enjoy comfort, entertainment, and relaxation. By combining the excitement of gaming with the pleasure of shopping, and adding a stay at our luxurious property, we are creating an unforgettable getaway that highlights the best of all worlds.” Manny Pereida, Senior Marketing Manager for Citadel Outlets, echoed this enthusiasm: “As a proud member of the city of Commerce, we love being able to partner with other valued members of our community, especially those who fulfil a large role within our robust tourism and hospitality industry like The Commerce Casino & Hotel. The VIP Stay x Play x Shop x Repeat Package we’re collaborating on epitomises luxury, convenience, comfort, and indulgence. We look forward to seeing guests drop by our VIP Room for complimentary refreshments, snacks, and air conditioning, and hope they enjoy our exceptional amenities.” This collaboration marks a significant step in enhancing the tourism and hospitality offerings in the city of Las Vegas. By integrating top-tier gaming, luxurious accommodations, and premium shopping experiences, The Commerce Casino & Hotel and Citadel Outlets are setting a new standard for guest satisfaction.

Hotel rooms in New York City for the finals weekend of the US Open Tennis Championships have been booked at rates 16% higher than the average prices seen this summer. This surge is highlighted in new data from SiteMinder, the leading global distribution and revenue platform, which analysed bookings for the two-week tournament starting at the end of August. The average daily rate (ADR) in New York City for the finals weekend, from September 6-8, has climbed to $336. This is a noticeable increase from the $317 average during the tournament period (August 26 to September 8), the $290 summer average, and the $281 year-to-date average. SiteMinder’s data also reveals an extension in the booking window for the US Open, growing from 113 days in 2023 to 123 days in 2024. This indicates a rising interest and demand for accommodations well in advance of the event. “The excitement surrounding the US Open has significantly boosted hotel demand in New York City as summer draws to a close,” says Trent Innes, Chief Growth Officer at SiteMinder. “The tournament period is a unique time for the city, and with strong interest from sports travellers, hotels have a vital role. By capitalising on this peak period with tailored promotions and exceptional guest experiences, astute businesses can not only increase their revenue but also attract and delight new fans by delivering an unforgettable stay.” The US Open is expected to draw nearly 1 million visitors to Flushing Meadows this year, where tennis star Novak Djokovic will aim to defend his title and secure a record 25th Grand Slam. The extended booking window from 2023 to 2024 reflects the growing anticipation for the event, providing a lucrative opportunity for hoteliers to maximise their earnings and enhance the guest experience during this high-demand period.

Cendyn, a global leader in integrated hotel technology and services, has introduced its new Learning Center, aiming to enhance hotels’ understanding of Cendyn solutions and boost commercial performance. For nearly three decades, Cendyn has empowered hotels to drive revenue, maximise profitability, and forge deeper connections with guests through its cloud-based technology. Known for its “Find, Book, Grow” promise, Cendyn helps hotels identify the right guests, encourage direct bookings, and cultivate loyalty through digital interactions. The newly unveiled Cendyn Learning Center, accessible via Cendyn’s Knowledge Cloud, offers a variety of product-specific training resources. These courses are designed to improve users’ skills in utilising Cendyn’s extensive product suite, ultimately enhancing their on-the-job performance. With more than 32,000 hotel clients worldwide, Cendyn aims to provide educational resources that can make a significant impact. The Learning Center launches with 17 comprehensive curriculums, enabling hotel professionals to gain confidence in using all Cendyn solutions to meet their commercial goals. Through practical steps, hoteliers can develop a digital guest journey that helps find guests, drive bookings, and grow revenue. Users can personalise their learning experience by selecting products and topics of interest. A tailored dashboard on the Learning Center’s homepage provides a summary of ongoing and completed courses and easy access to a training playlist that can be marked private or shared with others. Alan Rudolph, Chief Operations Officer at Cendyn, emphasised the importance of product knowledge for hoteliers. “Product knowledge is fundamental for hoteliers to maximise effectiveness at their properties. Staying on top of the tools and trends can be tricky for busy hoteliers, which is why we’ve designed our Learning Center in bite-size pieces that can be accessed from anywhere at any time.” Rudolph also highlighted the personalisation aspect of the Learning Center. “Being able to personalise the Learning Center allows each user to shape their own knowledge base, starting with products relevant to their current job but evolving beyond that to create a deeper understanding of how Cendyn’s solutions can help their hotel. With the launch of the Learning Center, we’re excited to help hotels grow their commercial results and their teams grow their careers.” In addition to courses, which offer badges and certificates upon completion, the Learning Center provides a networking opportunity for users. The Communities function encourages shared learnings and collaboration between colleagues and the broader Cendyn user community. Cendyn’s Training Team will continually add or update training modules as new product enhancements or best practices become available, ensuring that the Learning Center remains a dynamic and valuable resource for hoteliers.

Percipia, a renowned provider of hospitality phone systems and advanced guest room technology, has announced that its Parallax application is now available on Oracle Cloud Marketplace. This milestone allows Parallax to be deployed on Oracle Cloud Infrastructure (OCI) and integrated with OPERA Cloud via the Oracle Hospitality Integration Platform (OHIP). As a member of the Oracle PartnerNetwork (OPN), Percipia’s inclusion in Oracle Cloud Marketplace marks a significant step forward for the company and its hotel clients. Based in Chicago, Illinois, Percipia has long been a respected leader in hospitality technology. The company is dedicated to delivering innovative and cost-effective telephony and mobility solutions, software, and services. The Parallax application, originally introduced 23 years ago as PTCE, has continually evolved to meet the changing needs of the hospitality industry. Today, Parallax offers a full-featured hospitality telephone system, custom mobile applications, and an AI Voice platform, all designed to enhance guest experiences and streamline hotel operations. Parallax serves as an interface gateway, seamlessly integrating hotel property management systems (PMS) with telephony systems. This integration provides hotels with essential features such as guest caller ID, wake-up calls, and housekeeping updates, ensuring that crucial telephony functionalities are maintained even as hotels upgrade their technology. Oracle Cloud Marketplace is a centralised repository for enterprise applications offered by Oracle and its partners, providing a one-stop shop for trusted business applications and services. OCI, the platform hosting Parallax, offers a comprehensive suite of cloud infrastructure services, enabling customers to build and run a wide range of applications in a scalable, secure, and high-performance environment. OCI supports application development, business analytics, data management, integration, security, AI, and infrastructure services, delivering significant security, performance, and cost benefits. Kal MacDonald, Chief Operating Officer at Percipia, highlighted the importance of this development: “It was paramount for us to add our Parallax hospitality interface product to the Oracle Cloud Marketplace because so many users use Oracle OPERA Cloud. We quickly jumped on the opportunity to make our PMS interface gateway available so hotels can ensure they are upgrading to new technologies without losing important hospitality telephony features like guest name caller ID, wake-up calls, and the ability to update room status from guest room phones.” MacDonald added, “Percipia’s participation in Oracle Cloud Marketplace further extends our commitment to the Oracle community and enables customers to easily reap the benefits of Parallax. We look forward to leveraging the power of OCI to help us achieve our business goals.” Percipia’s move to Oracle Cloud Marketplace underscores its dedication to providing cutting-edge solutions that meet the evolving needs of the hospitality industry. This integration not only enhances the functionality of hotel telephony systems but also ensures that hotels can seamlessly transition to new technologies while maintaining essential guest services.

Shiji, a global leader in hospitality technology, is excited to announce the seamless integration of its Infrasys Cloud POS with Wi-Q, a leading mobile ordering platform for the hospitality industry. This groundbreaking partnership promises to deliver a smooth and unified experience for both guests and hotel operators, significantly simplifying the ordering process and optimising menu management. Leveraging the robust open API capability of Infrasys Cloud POS, this integration allows guests to easily place orders from their own devices. This not only provides greater control and flexibility but also reduces the need for staff assistance. Orders are seamlessly transmitted to the kitchen through Infrasys Cloud POS, ensuring accuracy, reducing wait times, and enhancing the overall guest experience. One standout feature of this integration is the real-time menu syncing capability. Hoteliers can now update and manage their menus in one place effortlessly, ensuring that guests always see the most current offerings. This feature is set to enrich the dining experience by keeping guests informed and engaged with the latest menu items. Additionally, the ‘charge to room or PMS’ functionality streamlines operations by automatically syncing guest orders to the PMS, eliminating the need for manual input by staff and reducing the risk of errors. Brian Garvan, Director of Partnerships and Product Integrations at Shiji, expressed his enthusiasm for the partnership. “This integration perfectly aligns with our mission to collaborate with cutting-edge platforms, enhancing the experience for both hoteliers and their guests. By leveraging this innovative technology, we can provide hoteliers with the tools they need to streamline operations, improve guest satisfaction, and ultimately increase their profitability. We are thrilled to introduce this solution to hotels across the globe.” Wi-Q Technologies, a global premier provider of cloud-based digital ordering solutions for the hospitality industry, was established in 2014 with a vision to revolutionise the guest experience and enhance operational efficiency within hotels and restaurants. Their comprehensive suite of guest engagement software empowers customers with the convenience of ordering and paying for hospitality services directly through their own devices. Patience Tucker, Chief Executive Officer at Wi-Q, shared her excitement about the partnership. “We are delighted to announce our collaboration with Shiji, integrating Wi-Q’s mobile ordering platform with Shiji’s Infrasys Cloud POS. This represents a significant step forward in our mission to enhance the guest experience and streamline operations for hoteliers. The seamless integration between Wi-Q and Infrasys Cloud POS offers an unparalleled level of convenience and efficiency. Guests can now effortlessly place orders from their own devices, providing them with greater control and flexibility while reducing reliance on staff. The real-time menu syncing feature ensures that guests always have access to the most up-to-date offerings, enriching their dining experience. This partnership brings together the strengths of both platforms, providing a unified solution that drives additional revenue and optimises resources, and aligns perfectly with our vision and enhances our ability to deliver exceptional service to our existing and new clients.” The integration of Wi-Q Mobile Ordering with Infrasys Cloud POS is now available globally, promising unparalleled convenience, efficiency, and guest satisfaction. This collaboration adds to the mobile ordering options already available with Shiji’s POS, reinforcing Infrasys Cloud POS’s position as one of the most versatile and effective global cloud POS solutions in the hotel industry. This partnership between Shiji and Wi-Q is set to revolutionise the way guests interact with hotel services, offering a modern and seamless experience that meets the growing expectations of today’s tech-savvy travellers.

Sopago is an advanced app designed to enhance hotel guest experiences through a comprehensive suite of smart features. The app’s primary focus is on creating seamless interactions and improving operational efficiency within the hospitality industry. One of the standout features of Sopago is its Upsell & Advertise capability. Hotels can promote room upgrades, special services, and local activities directly to guests via their smartphones, enhancing the opportunity for increased revenue. By leveraging targeted promotions, hotels can tailor offers to guests’ preferences and behaviours, making the upsell process more effective and personalised. The app also serves as a Digital Hub, replacing traditional in-room paper directories with a digital interface. This not only reduces waste but also provides guests with easy access to information about hotel amenities, dining options, and local attractions. The digital hub ensures that guests have all the information they need at their fingertips, enhancing their overall experience. Sopago’s Communication Hub facilitates real-time interaction between guests and hotel staff. Through live chat features, guests can request services, place orders, and manage their bookings effortlessly. This feature enhances the responsiveness of hotel staff and ensures that guests’ needs are promptly addressed. In addition to communication, the app offers Smart Automation to streamline various hotel operations. From automated check-in processes to efficient maintenance management, Sopago helps hotels operate more smoothly and efficiently. The automation features reduce the workload on staff and minimise the potential for human error, contributing to a more reliable service delivery. For dining and service orders, the Digital Menu & Mobile Ordering feature allows guests to order room service, poolside refreshments, or any other service directly from their smartphones. This convenience not only improves the guest experience but also enhances operational efficiency by integrating orders seamlessly into the hotel’s service system. Sopago also integrates Booking Services, enabling guests to book hotel rooms, dining reservations, spa treatments, and excursions all within the app. This centralised booking system simplifies the process for guests and ensures they can plan their stay without any hassle. To support hotel staff, the app includes a Task Management feature that optimises workflows and tracks tasks. This ensures that staff members are efficiently allocated and that all guest requests and hotel operations are managed effectively. The app’s Branding capability allows hotels to customise the app’s interface to align with their brand identity. This ensures that the digital experience is consistent with the hotel’s overall branding and enhances brand loyalty among guests. Collecting real-time feedback is made easy with the Reviews & Surveys feature. Guests can provide feedback on their experiences, and the app can connect them to social media platforms for broader sharing. This feature helps hotels gather valuable insights and engage with guests more effectively. Lastly, Sopago offers Analytics & Insights, providing hotels with real-time data on property performance and service usage. This data-driven approach helps hotels make informed decisions to improve their services and operations continuously. Sopago aims to boost revenue, efficiency, and sustainability in the hospitality industry by providing seamless guest services through simplified technology which enhances guest experiences. 

In a significant move within the hospitality sector, ZAFIRO and Solace Hotel Santiago have unveiled a partnership aimed at enhancing the guest experience at the boutique hotel located in Providencia. This collaboration is set to boost the hotel’s entertainment and connectivity services, reinforcing ZAFIRO’s position as a trailblazer in advanced hotel technology. Solace Hotel Santiago, celebrated for its unique design and the use of local materials such as native woods and stones, is known for its personalised service and elegant spaces. The hotel’s cuisine, which combines Chilean ingredients with international flair, further distinguishes it as a top destination for discerning travellers. The implementation of ZAFIRO Cast and ZAFIRO Guest marks a transformative upgrade in the guest experience. ZAFIRO Cast is a state-of-the-art casting solution that enables guests to stream content from their mobile devices directly to their in-room TVs. This system leverages Chromecast technology adapted for hotel use and is supported by AWS cloud infrastructure, ensuring a reliable and smooth connection. ZAFIRO Guest enhances this experience with a user-friendly interface that adjusts to the guest’s preferred language. The system also prioritises privacy by automatically clearing user credentials and browsing history upon check-out, ensuring a secure and customised stay. Roberto Laurel, Hotel Manager at Solace Hotel Santiago, expressed his satisfaction with the new technology: “Offering our guests the ability to access their preferred content, including YouTube and Netflix, has been a major hit. The technical support from ZAFIRO has been outstanding, with quick responses and prompt resolution of any issues.” Since its establishment in 2006, ZAFIRO Entertainment Solutions has been dedicated to developing interactive and connectivity solutions that enhance the guest experience. This new partnership with Solace Hotel Santiago not only showcases ZAFIRO’s commitment to innovation but also highlights how advanced technology can elevate the standards of hospitality. Through this collaboration, both ZAFIRO and Solace Hotel Santiago are set to provide an enhanced level of comfort and modern convenience, ensuring that guests enjoy a seamless and memorable stay.

Sabre Hospitality, a division of Sabre Corporation, has announced a new long-term partnership with Protect Group, a renowned provider of trip protection and guarantee services. This collaboration is set to bring added peace of mind to hotel guests through the integration of Protect Group’s trip protection services into Sabre’s SynXis Booking Engine. This strategic partnership means that hotels using the SynXis Booking Engine can now offer their guests an added layer of security at checkout. With the new trip protection guarantee, guests can book their stays knowing they’re covered for unexpected events that might disrupt their travel plans, providing them with a much-needed sense of assurance in today’s unpredictable world. “By joining forces with Protect Group, we’re enhancing the SynXis Booking Engine with a crucial feature that benefits both our hotel partners and their guests,” said Ethan Wiseman, Head of Distribution at Sabre Hospitality. “This integration is a significant step forward in our mission to advance retailing and eCommerce capabilities within the travel industry. Offering trip protection not only boosts guest confidence but also helps our hoteliers drive more conversions.” The SynXis Booking Engine is already celebrated for its reliability and scalability, and this new feature further enhances its value proposition. Sabre’s commitment to improving the guest booking experience is clear, as the company continues to introduce innovative solutions that meet the evolving needs of the hospitality industry. Stuart Barclay, Chief Revenue Officer at Protect Group, expressed his excitement about the partnership: “We’re thrilled to collaborate with Sabre Hospitality and bring our trip protection services to a wider audience. This partnership enables us to offer a valuable service that enhances the overall guest experience, and we look forward to delivering exceptional value to both hoteliers and their guests.” Sabre Hospitality’s SynXis Booking Engine is trusted by some of the world’s leading hotel brands for its robustness and stability. The integration of Protect Group’s trip protection guarantees reinforces its position as a market leader, offering hotels an even more compelling tool to attract and retain guests. This partnership marks a significant milestone in Sabre Hospitality’s ongoing efforts to set new standards for guest-centricity and innovation in the hospitality industry.

The Gleneagle Hotel announces the successful implementation of cutting-edge self-service kiosks by Guestline, revolutionising the guest check-in experience. The Connolly family became the first to use this new self-check-in service, and they were delighted with its quick and easy process. Pre-arrival digital registrations have significantly reduced front-desk queues, and now, the GuestStay Kiosk offers a seamless on-site experience for busy guests. By automating check-in and check-out processes, GuestStay Kiosk allows reception teams to focus on providing genuine hospitality rather than being bogged down by administrative tasks. Designed to be versatile, the GuestStay Kiosk can complement a traditional reception desk or function as a standalone service. This flexibility makes it suitable for all types of properties, from budget to full-service hotels, and in various settings, whether in the city or the countryside. Enhance Your Hotel’s Tech Stack with GuestStay Kiosk In busy hotel receptions where staff are often stretched thin and modern travellers seek quick, queue-free check-ins, a self-service kiosk is an efficient solution. Guests can skip the front desk entirely if they choose to, ensuring a smooth and convenient experience. Save Time GuestStay Kiosk empowers guests to handle check-in and check-out themselves, reducing or eliminating wait times. This solution addresses queuing frustrations, enhances guest satisfaction, and allows staff to engage in more meaningful interactions with guests. Maximise Efficiency With most data input completed before arrival or at the kiosk, hotel staff can dedicate their attention to creating memorable guest experiences. From recommending local attractions and dining options to offering personalised upsell packages, the staff can ensure every guest enjoys an exceptional stay. Seamless Integration with Guestline Platform As part of the comprehensive Guestline Platform, GuestStay Kiosk integrates smoothly with other modules. This ensures that guest profiles in the Property Management System (PMS) are updated instantly and accurately, including real-time payments and key encoding. This integration eliminates the risks of missing or incorrect data caused by limited interfaces. Redefining Guest Interaction The introduction of GuestStay Kiosk at The Gleneagle Hotel represents a significant advancement in guest interaction. By streamlining the check-in process and improving operational efficiency, the hotel is dedicated to providing an outstanding guest experience, setting a new benchmark in the hospitality industry.

As part of their ongoing Allive Campaign, Alliants has launched an innovative guest experience platform featuring Hestia, a tool designed to revolutionise how hotels and resorts interact with their guests. Named after the Greek goddess of hearth and home, Hestia aims to bring warmth, personalisation, and efficiency to the hospitality industry. With the hospitality sector leading the way in digital transformation, Alliants’ new platform is set to make a significant impact. Hestia consolidates all guest experience data into a single, user-friendly dashboard, providing real-time insights through competitive benchmarks, enhanced marketing analytics, and streamlined table management, eliminating the need for traditional post-stay surveys.  Meet Hestia: The Spirit of Hospitality Hestia embodies the essence of hospitality, offering a personalised and seamless guest experience. This advanced tool leverages cutting-edge technology to provide hoteliers with actionable insights and data-driven strategies, ensuring each guest’s stay is memorable and tailored to their preferences. It is poised to be a game-changing tool for the hospitality industry. By combining data-driven personalisation, operational efficiency, enhanced guest engagement, and powerful reporting, Hestia helps hoteliers deliver outstanding service and build lasting guest loyalty. As the hospitality sector continues to evolve, Hestia stands out by utilising advanced technology to customise and enhance every guest experience, making each stay memorable and unique. Key Features of Hestia: Hestia’s standout feature is its ability to analyse extensive data to create personalised guest experiences. By examining guest preferences, behaviour, and feedback, Hestia helps hoteliers tailor services and amenities to individual needs. For example, if a guest frequently orders room service or prefers a specific type of room, Hestia identifies these patterns, enabling staff to anticipate and meet these preferences. This level of personalisation not only enhances guest satisfaction but also fosters loyalty, encouraging guests to return to a place where they feel understood and valued. Beyond personalisation, Hestia excels in optimising hotel operations. The platform’s comprehensive reporting capabilities provide detailed insights into various aspects of hotel management, from occupancy rates to staff performance. These insights enable hoteliers to make informed decisions, allocate resources efficiently, and identify areas for improvement. For instance, Hestia can analyse patterns in guest check-ins and check-outs, helping hotels streamline these processes to reduce wait times. It also monitors staff performance, pinpointing areas where training is needed to ensure employees are well-equipped to deliver exceptional service. In today’s digital age, guests expect instant and seamless communication with hotel staff. Hestia integrates with Alliants’ guest messaging platform to enable real-time engagement. Whether answering a query, fulfilling a service request, or addressing a concern, staff can respond quickly and efficiently through the platform. This real-time communication not only improves guest satisfaction but also strengthens the relationship between guests and hotel staff. When guests feel their needs are met promptly, it enhances their overall experience and encourages positive reviews and recommendations. Hestia’s robust reporting features set it apart from other guest experience platforms. The tool provides a comprehensive overview of hotel performance, covering metrics such as guest satisfaction scores, revenue per available room (RevPAR), and average daily rate (ADR). These insights are crucial for hoteliers seeking to understand their strengths and identify areas for improvement. Additionally, Hestia’s user-friendly dashboard makes it easy for hotel managers to access and interpret data, with customisable reports and real-time updates allowing managers to stay on top of trends and make data-driven decisions. In an industry that handles sensitive guest information, data security and compliance are paramount. Hestia is designed with these priorities in mind, ensuring that all data is securely stored and meets industry regulations. This commitment to data protection builds trust with guests, giving them peace of mind knowing their personal information is safe.

Hudini, a pioneer in democratising the hospitality industry through technology, has announced a strategic integration of S.A.R.A., an innovative task management platform, to further elevate guest experiences and streamline hotel operations. Hudini, known for building exceptional consumer experiences and intelligent data sets, is currently collaborating with over 30 hotel brands worldwide. Their mission is to empower hotels to reduce costs, hyper-personalise guest experiences, and create multiple revenue opportunities. By leveraging end-to-end hospitality apps driven by data and AI, Hudini’s proprietary omni-channel platform digitises and connects every touchpoint of the guest journey. This offers guests more convenience, control, and personalisation throughout their stay, while simultaneously generating additional revenue for hotels. Elevating Guest Experience with Advanced Technology Headquartered in the US and operating across North America, Europe, the Middle East, and APAC, Hudini is committed to enhancing the hospitality industry with cutting-edge technology. The new integration of S.A.R.A. marks a significant step in this journey. S.A.R.A. automates task management across various departments such as IT, Housekeeping, Concierge, Room Service, and Maintenance, ensuring quicker resolution of service and maintenance requests. Requests are seamlessly directed to the appropriate department and can be automatically escalated when necessary. The mobile-friendly software keeps staff updated in real-time, while regular reports and checklists help them stay on top of daily operations. With this integration, Hudini continues to lead the way in transforming the hospitality industry. The company’s platform not only enhances the guest experience but also boosts hotel revenues through innovative technology solutions. Hudini’s commitment to creating intelligent, data-driven solutions is evident in this latest integration. By incorporating S.A.R.A. into their offerings, they ensure that hotels can deliver exceptional service, maintain efficient operations, and provide a personalised guest experience that stands out.

Otelier, a leader in back office automation and business intelligence for the hospitality industry, has announced that three of its innovative solutions – DigiAudit, TruePlan, and IntelliSight – are now available on Oracle Cloud Marketplace. These solutions can be deployed on Oracle Cloud Infrastructure (OCI) and seamlessly integrated with OPERA Cloud through the Oracle Hospitality Integration Platform (OHIP). Vic Chynoweth, CEO of Otelier, expressed his enthusiasm for the partnership, stating, “Moving data, software, and processes to the cloud alongside industry-leading partners like Oracle will better serve our hotel customers by preparing their technology stack for the future. Centralising data from various systems across a hotel business’s portfolio will be key to unlocking a transformational shift in more cost-efficient operations and a superior guest experience.” The integration of DigiAudit, Otelier’s back office automation software, modernises night audit compliance by digitising nightly reports, automating signature workflows, and providing secure access for auditors. This innovation streamlines tasks for finance, accounting, and operations teams, ensuring hotels remain compliant while reducing operational costs. TruePlan, Otelier’s budgeting and forecasting tool, simplifies the financial planning process by leveraging historical data to seed budgets and offering real-time performance data for more accurate forecasting. This feature helps hotels maintain financial health and make informed decisions. IntelliSight, the business intelligence software, standardised property-level data across entire hotel portfolios, delivering comprehensive analytics that empower leadership teams to make data-driven decisions. This level of insight is crucial for enhancing overall hotel performance and guest satisfaction. Otelier’s addition to the Oracle Cloud Marketplace demonstrates its dedication to providing top-tier solutions to the hospitality sector. The Oracle Cloud Marketplace serves as a central repository for enterprise applications from Oracle and its partners, offering a one-stop shop for trusted business applications and services. Oracle Cloud Infrastructure (OCI) provides a robust platform of cloud services, enabling customers to build and run a variety of applications with scalability, security, and high performance. The flexibility of OCI’s distributed cloud options allows customers to maintain control over data residency and compliance requirements, making it an ideal partner for Otelier’s advanced solutions. Rebranded in February 2024 after the consolidation of several premier hotel technology solutions, Otelier is committed to optimising performance for hotel owners and operators. The company’s product suite includes DigiAudit, TruePlan, and IntelliSight, as well as other essential tools like DigiPay for accounts payable automation and Rec for automated financial reconciliation. Chynoweth highlighted the significance of this collaboration: “Otelier’s participation in Oracle Cloud Marketplace further extends our commitment to the Oracle community and enables customers to easily harvest the benefits of IntelliSight, DigiAudit, and TruePlan. We look forward to leveraging the power of the OCI to help us achieve our business goals.” Otelier’s integration with Oracle’s cloud infrastructure marks a significant milestone in its mission to empower hoteliers with the tools they need to enhance guest experiences and streamline operations through cutting-edge technology.

Stayntouch, a global leader in cloud hotel property management systems (PMS) and guest-centric technology, has announced the launch of UpsellPRO, a groundbreaking Attribute-Based Selling (ABS) solution. This innovative tool allows hotels to offer individual room features to guests during the booking process, enhancing personalisation and revenue opportunities. This launch follows a report by Stayntouch and the NYU SPS Jonathan M. Tisch Center of Hospitality, which found that nearly half of travellers with a booking window of more than one month would pay more for the ability to choose specific attributes during booking. Industry Experts Highlight ABS Benefits Stayntouch brought together a panel of experts to discuss the current and future advantages of ABS technology. Key benefits identified include: Expert Insights on ABS Flo Lugli, Founder and Principal at Navesink Advisory Group, emphasised the strategic value of ABS. “Attribute-Based Selling provides deeper insights into guest preferences, influencing everything from purchasing strategies to hotel design. For ABS to reach its full potential, the industry needs to establish a clear and consistent definition,” Lugli stated. George Roukas, AI Business Application Advisor for DataArt and President of GAIPAN, noted the natural fit of ABS with consumer behaviour. “Consumers enjoy customising products to fit their needs, whether it’s in hospitality or other industries. Hotels that implement ABS effectively will have a competitive edge. Innovations in integrating ABS within the PMS are particularly promising,” Roukas explained. John Burns, President of Hospitality Technology Consulting, discussed the evolving landscape of ABS. “As ABS technology progresses, guests will be able to customise their stays in a sequence that suits them. AI tools will offer highly relevant options based on guest profiles, making the booking process more appealing,” Burns commented. Nicole Dehler, VP of Product at Stayntouch, highlighted the efficiency of current ABS solutions. “Today’s ABS can be seamlessly integrated into the hotel PMS, automating inventory and room management. This simplifies operations and enhances service delivery, benefiting both guests and hotel staff,” Dehler said. Klaus Kohlmayr, Chief Evangelist at IDeaS, underscored the revenue potential of ABS. “Offering a variety of purchasable attributes increases guest engagement. Whether providing a no-frills stay for business travellers or a customisable experience for leisure guests, ABS improves guest satisfaction and operational efficiency,” Kohlmayr observed. Stayntouch’s introduction of UpsellPRO is a significant advancement in hotel booking technology. By adopting ABS, hotels can offer more personalised and transparent booking experiences, meeting the demands of modern travellers. With UpsellPRO, Stayntouch continues to set the standard in hotel management technology, empowering hoteliers to deliver exceptional guest experiences and drive revenue growth in an increasingly competitive industry.

Cork-based electric vehicle (EV) charging company ePower has announced a new partnership with Fota Island Resort to enhance Ireland’s EV infrastructure. This collaboration includes the installation of 12 EV charging points at the resort, featuring six dual AC chargers and a 180KW dual socket DC charger. These charge points are now accessible to both hotel guests and the public. John O’Keefe, CEO of ePower, expressed his excitement about the partnership, emphasising the resort’s commitment to sustainability. “Fota Island Resort places a great emphasis on sustainability. This is a great addition to our other partner hotels all around Ireland,” O’Keefe said. Founded in 2018, ePower has been steadily growing, offering a variety of services from home installations to large-scale public, hotel, and apartment charging stations. The company also provides solar power installation services. This growth has been supported by increasing interest in EVs and government efforts to promote their adoption. ePower has now partnered with over 50 hotels across Ireland, supporting the travel and tourism industry’s shift towards greener transport solutions. “With the demand for greener transport solutions growing all the time, we are really well placed to support the travel and tourism industry as they cater to a growing number of EV drivers,” O’Keefe added. In 2023, ePower secured €2 million from private investors to further develop its products. The company also expanded its operations with a new office in Dublin earlier this year to meet rising service demands. ePower has collaborated with notable organisations like Irish Rail, the Environmental Protection Agency, and renewable energy firm Ørsted to deliver EV infrastructure. Despite ePower’s growth, the EV charging market in Ireland is becoming increasingly competitive. Companies like Cork-based Ohme and EV charging platform Monta are also making significant inroads. Additionally, a new joint venture between TotalEnergies and SSE, named Source, aims to expand EV charging infrastructure across Ireland and the UK. As competition intensifies, ePower’s strategic partnerships and steady expansion position it as a key player in Ireland’s evolving EV landscape.

The Cosmopolitan of Las Vegas is now officially part of MGM Rewards, allowing members to earn and redeem points at one of the world’s most distinctive luxury resorts. This integration creates a seamless loyalty experience across all MGM Resorts destinations, both in Las Vegas and nationwide. Located in the heart of the Las Vegas Strip, The Cosmopolitan of Las Vegas stands out with its unique vertical multi-tower design. It features over 3,000 guestrooms that offer residential living spaces, private terraces, and stunning views of the city skyline. Guests can indulge in luxury amenities, including a premier selection of world-class dining options, a variety of bars and nightclubs, diverse entertainment venues, a 100,000-square-foot casino, an award-winning spa, salon, and fitness centre, an expansive pool district, and an eclectic mix of boutiques. Sean Lanni, President and COO of The Cosmopolitan, expressed his enthusiasm about the new development. “This marks an important milestone for The Cosmopolitan as we become fully integrated into MGM Rewards,” Lanni said. “We are excited to introduce our resort amenities to a wider audience while offering our loyal guests unparalleled access to iconic destinations across Las Vegas. We look forward to welcoming MGM Rewards members from our Las Vegas and regional markets, who can now earn and redeem points at The Cosmopolitan while enjoying our exceptional accommodations, dining, entertainment, slots, and table games.” Former Identity members of The Cosmopolitan can now enjoy perks at over 20 MGM Resorts properties nationwide. These benefits include access to more than 40,000 hotel rooms and luxury suites, over 400 restaurants and bars, and world-class entertainment offerings. With the integration, MGM Rewards members with select Tier Status can enjoy enhanced tier benefits at The Cosmopolitan, such as priority access lines, waived resort fees, air travel credits, dining credits, and cruise offers. MGM Rewards is MGM Resorts International’s premier lifestyle loyalty program, boasting 44 million members. It allows members to earn benefits and rewards for nearly every dollar spent across the company’s domestic destinations, including Las Vegas, Detroit, Atlantic City, Mississippi, Maryland, Massachusetts, New York, and Ohio. Members earn MGM Rewards Points based on eligible non-gaming and gaming spending, which are redeemable for complimentary food and beverages, entertainment, hotel stays, and more. Additionally, seamless integration between MGM Rewards and BetMGM, a leading sports betting and iGaming operator, unlocks even more benefits, such as the ability to earn rewards for online BetMGM play, Tier Credits toward MGM Rewards tier advancement, and access to tailored offers and real-world experiences across MGM Resorts and BetMGM. Anil Mansukhani, VP of Loyalty for MGM Resorts, highlighted the significance of this integration. “Integrating this beloved resort into MGM Rewards enhances our ability to deliver unforgettable moments and unprecedented access for our members at one of the most celebrated resorts in the city,” Mansukhani said. “This is an exciting step in the program’s continued evolution as we provide a truly seamless loyalty experience throughout all of our resorts nationwide.” As The Cosmopolitan of Las Vegas joins the MGM Rewards family, guests can anticipate an enriched and more rewarding experience, reinforcing its status as one of the most celebrated luxury resorts in the world.

Sabre Hospitality, a division of Sabre Corporation, has proudly announced the renewal of its longstanding agreement with Wyndham Hotels & Resorts, the world’s largest hotel franchisor. This renewed partnership ensures that Wyndham will continue to utilise Sabre’s advanced SynXis Central Reservation System (CRS) to manage its vast operations, marking nearly two decades of collaboration between the two industry leaders. Sabre Corporation, a pioneer in software and technology solutions for the travel industry, is celebrated for connecting travel suppliers and buyers worldwide. Their innovative products and next-generation technology solutions address the most complex challenges in travel, driving the industry forward. SynXis CRS, the premier global hospitality commerce and distribution platform, enables hoteliers to streamline distribution, centralise control, and enhance flexibility. With this renewed agreement, Wyndham will benefit from efficient pricing and inventory management, extensive global distribution connectivity, robust bulk upload tools, and a fully integrated guest profile linked to its Wyndham Rewards program. These capabilities will help Wyndham maintain its competitive edge while continuing to deliver memorable experiences to its guests. Gene Guhne, Senior Vice President and Global Managing Director of enterprise sales for Sabre Hospitality, expressed his excitement about the continued partnership. “We are thrilled to continue our long-standing relationship with Wyndham Hotels & Resorts,” Guhne said. “This agreement is a testament to the strength and reliability of the SynXis platform. We are dedicated to supporting Wyndham’s strategy by delivering innovative solutions that meet the evolving needs of their global portfolio.” Wyndham Hotels & Resorts, known for its extensive global footprint, operates 25 brands encompassing over 9,100 hotels across 95 countries. With nearly 70 million transactions annually, Wyndham remains committed to providing industry-leading technology to its franchisees and hotel operators. This extended partnership underscores the enduring power of the SynXis platform, celebrated for its stability, security, and scalability. Scott Strickland, Chief Commercial Officer of Wyndham Hotels & Resorts, highlighted the importance of the collaboration. “Our partnership with Sabre Hospitality has been instrumental in our ability to offer superior technology solutions to our franchisees and hotel operators,” Strickland said. “The SynXis platform has consistently provided the stability and flexibility we need to enhance our operations and deliver exceptional guest experiences. We look forward to many more years of success together.” Earlier this year, Sabre achieved a remarkable milestone by migrating over 5,000 Wyndham properties to the SynXis Property Hub. This included a record-breaking transition of 550 hotels in a single month, nearly a year ahead of schedule. This significant achievement underscores the platform’s capability to support large-scale operations seamlessly. As Sabre Hospitality and Wyndham Hotels & Resorts continue their partnership, the travel industry can anticipate more innovative solutions and enhanced guest experiences, further solidifying their leadership in the global hospitality market.

HRS, the global leader in corporate lodging and payment technology, has achieved a significant milestone by becoming the first hotel-focused technology provider to have its extensive features certified in the new Concur Travel’s Hotel Connector. This integration offers substantial benefits for multinational corporate hotel programs, providing SAP Concur customers with an unmatched combination of AI-powered functionalities that enhance performance and streamline the booking process for travellers and travel managers alike. The ongoing partnership between SAP Concur and HRS continues to deliver exceptional value for their mutual clients. Many of HRS’ largest customers already utilise SAP Concur solutions and can now look forward to leveraging the new Hotel Connector in the latter half of 2024. Automated Enhancements for Managers and Business Travelers The integration of HRS’ Lodging-as-a-Service automation into the new Concur Travel platform supports clients in numerous ways. Key features include: Comprehensive AI-Powered Approach: HRS uses AI technology to handle procurement, booking, and payment, providing corporate hotel program leaders with unparalleled transparency. This real-time tracking identifies trends and highlights savings and performance opportunities swiftly. Enhanced Booking Interface: Secure APIs facilitate automated and streamlined options for travellers. The new point-of-sale displays align with corporate priorities, promoting the use of preferred hotels globally. Advanced Multi-Sourcing Capabilities: Travellers benefit from greater visibility into negotiated properties while HRS manages deduplication and content normalisation. This ensures a seamless booking experience with a wide range of hotel options, including GDS, chain-direct, independent, and non-GDS properties. Seamless Payment Integration: HRS’ payment technology offers a hands-off payment and expense experience for travellers. Finance teams benefit from digitally enhanced invoices, which are 100% compliant and enriched with Level-3 data, maximising itemisation and VAT reclaim potential. Sustainable Lodging Programs: Companies aiming to make their lodging programs more sustainable can now access the full range of features included in HRS’ ISO-certified Green Stay Initiative. This automation helps reduce property-level carbon emissions and provides detailed, auditable reporting for procurement leaders. Loyalty Program Integration: Travellers can enjoy end-to-end inclusion of loyalty program numbers and data, verified from the initial itinerary build to check-out. In the latter half of 2024, HRS and SAP Concur are collaborating closely with mutual customers to ensure a seamless transition to the new Concur Travel. Users will experience no changes in their login process or search functionality, ensuring a smooth conversion. Bookings and itineraries are fully loyalty-enabled and optimised for easy check-in experiences. HRS ensures that the right hotel content, complete with enhanced details requested by hotel program leaders, will be available throughout the new Concur Travel solution. HRS’ integration with SAP Concur marks a significant advancement in corporate lodging and payment technology, setting a new standard for efficiency and convenience in corporate travel programs. This partnership continues to drive innovation and value, ensuring that businesses can optimise their travel operations and provide exceptional experiences for their travellers.

HostBooks, a leader in integrated business solutions, has introduced HTL 360°, a groundbreaking innovation designed to revolutionise the hospitality industry. This all-encompassing solution aims to automate and enhance every aspect of hotel management, from financial operations and inventory management to supply chain, procurement, sales, and asset management. As the global hospitality sector is expected to reach a market size of $6 trillion by 2025, driven by the adoption of digital technologies and shifting consumer preferences, HTL 360° is poised to make a significant impact. The increasing demand for personalised guest experiences and the integration of advanced technologies such as AI and IoT are major factors driving this growth. According to recent reports, hotels that implement these technologies have seen a 20% increase in operational efficiency and a 15% rise in customer satisfaction scores. “HTL 360° is a game-changer for the hospitality industry, offering unparalleled efficiency, strategic insights, and compliance assurance,” said Kapil Rana and Biswajit Mishra, founders of HostBooks. “Our solution empowers hoteliers to boost productivity, streamline processes, and achieve sustainable growth.” HTL 360° offers a wide array of features aimed at transforming hospitality management. The advanced Property Management System (PMS) optimises front desk operations, administrative tasks, and reservation systems while continuously evolving to keep up with industry trends and standards. Seamless integration with leading platforms such as Hotelogix, IDSNext, and Opera ERP ensures a streamlined and interconnected operational environment. In the realms of sales and finance, HTL 360° combines sales automation with back-office functions, streamlining financial processes and ensuring regulatory compliance. Advanced asset tracking and management tools facilitate efficient tracking and maintenance of all assets. The system’s procurement and inventory management features automate tasks, enhancing the entire supply chain’s performance. Strategic cost centre purchase management ensures resources are allocated efficiently for optimal results. The kitchen and culinary management features of HTL 360° improve kitchen efficiency and maintain high-quality standards by organising and managing recipes tailored to seasons, events, and daily operations. Menu engineering tools help in strategic planning and analysis, ensuring menus are both profitable and satisfying to customers. HTL 360° also addresses specific guest services and relationship needs. Its Guest Relationship Management system handles guest interactions, fulfils requests, and understands preferences. Automated housekeeping allocation streamlines housekeeping operations, ensuring prompt and personalised services for guests. With eight years of expertise, HostBooks leverages AI, Machine Learning (ML), Big Data capabilities, and cloud computing to deliver tailored solutions for various industries. Committed to innovation and customer satisfaction, HostBooks provides cutting-edge technology to simplify and enhance business operations, enabling companies to reach their full potential. The launch of HTL 360° marks a significant advancement for HostBooks and the hospitality industry, setting new benchmarks for efficiency and guest satisfaction.

Cloudbeds, a global leader in hospitality management software, has launched Cloudbeds Insights, making it the first property management system (PMS) to offer a native, hospitality-specific business intelligence (BI) solution. This innovation marks a significant milestone for the hospitality industry, providing hoteliers with unprecedented data access and flexibility within their PMS. Built entirely in-house, Cloudbeds Insights is designed to reduce the industry’s reliance on generic BI tools. This new solution integrates seamlessly with the Cloudbeds PMS, offering hoteliers a streamlined and transparent BI capability tailored specifically for their needs. Adam Harris, Co-Founder and CEO of Cloudbeds, emphasised the transformative nature of this new tool. “With the launch of Cloudbeds Insights, we’re redefining what it means to be a PMS platform,” said Harris. “Our native data intelligence solution opens up new possibilities for hoteliers. We’ve developed a tool that provides unparalleled insights specifically for hospitality professionals, helping them make informed decisions and operate more efficiently.” Cloudbeds Insights provides a user experience designed by hospitality experts, offering real-time data to all members of a hotel organisation. This enables teams to optimise performance across various aspects of their operations, from increasing revenue per available room (RevPAR) to managing daily operational tasks. The solution allows hoteliers to analyse multi-property performance, build custom reports, create visuals and dashboards, and collaborate through subscriptions and exports. Each financial transaction is enriched with hospitality-specific metadata, such as reservation source, rate plan, guest loyalty level, room number, and payment fees. This enables properties to analyse their data from multiple perspectives without the need for exporting or manual data combination. Additionally, hoteliers can also create a custom analytics solution using an API to integrate data from Cloudbeds Insights, with their preferred software. The launch of Cloudbeds Insights highlights the company’s commitment to continuous innovation and growth within the hospitality industry. By equipping hoteliers with advanced tools to enhance their operations, Cloudbeds reinforces its position as a leader in hospitality technology. As Cloudbeds continues to innovate, hoteliers worldwide can anticipate even more advanced tools and solutions to enhance their operations and guest experiences.

Microhire, an Australian-owned leader in audio-visual and event staging services, is set to make a significant impact in South Australia by expanding into the Adelaide Marriott Hotel. Scheduled to open in mid-August 2024, Adelaide’s first Marriott property stands as an architectural landmark with panoramic city views and purpose-built meeting rooms, making it an ideal venue for showcasing Microhire’s advanced event technology. This expansion introduces AI-driven event technology to the region, highlighting Microhire’s commitment to innovation. The company’s AI-powered simultaneous interpretation system ensures high-quality, real-time translations, allowing audiences to engage with events in their preferred language. This technology is designed to make events more inclusive and accessible, truly catering to a global audience. Microhire’s AI tracking cameras add another layer of sophistication, providing dynamic and precise video coverage by automatically following speakers and participants. This ensures every moment is captured with commercial-grade accuracy, enhancing the experience for both in-person and virtual attendees. “We are thrilled to partner with Microhire as their inaugural hotel in South Australia. Their innovative approach and state-of-the-art technology perfectly align with our commitment to delivering exceptional event experiences,” said Paul Gallop, General Manager of Adelaide Marriott. In addition to these technological advancements, Microhire has invested in a spectacular 4.8m x 2.7m 4K LED screen in the Sir Charles Todd Ballroom. This is complemented by dynamic lighting installations capable of versatile effects, including beams and rotating lens capabilities, creating breathtaking visuals that ensure every event is memorable and impactful. “Entering the South Australian market with Marriott allows us to offer a distinct and innovative event experience,” said Bryan Dochstader, Microhire’s Regional General Manager for Victoria and South Australia. “The venue’s unique appeal and our dedication to customer-focused technology will undoubtedly leave a lasting impression on the state.” Microhire’s expansion into South Australia with these cutting-edge AI technologies is set to transform the event landscape, bringing unparalleled engagement and accessibility to the region.

Expedia Group, a global leader in the travel industry, has certified ZentrumHub for the seamless distribution of travel inventory through Zentrum Connect, marking a significant milestone in the advancement of online travel agencies (OTAs). ZentrumHub has integrated Expedia Group’s Rapid API into its comprehensive hotel booking engine, Zentrum Connect. This integration brings a wealth of exceptional features directly to travel agencies, including high-quality inventory, detailed property content, and competitive rates. The reliable performance and stability of Rapid API empower travel agents to provide outstanding experiences to their customers while optimising revenue. Zentrum Connect offers agencies a wide variety of rates, such as corporate rates, B2C/B2B rates, and exclusive Member Only deals. The platform also includes convenient pay-at-hotel options, real-time room availability, and the innovative ‘Expedia Rank’ feature. This feature uses advanced algorithms to customise search results based on popularity, user reviews, and relevance, enhancing the booking experience for both agents and travellers. “We are honoured to be certified by Expedia Group,” said Bhushan Tamhankar, Head of Global Partnerships at ZentrumHub. “This partnership reaffirms our commitment to delivering cutting-edge solutions to our clients, empowering them to excel in today’s dynamic travel landscape. With Zentrum Connect, powered by integrations like Expedia Group’s Rapid API, we are excited to enhance the API distribution experience for travel agents worldwide.” This partnership underscores the synergy between Expedia Group’s innovative offerings and ZentrumHub’s advanced technology solutions, equipping travel agencies with the tools they need to succeed in an increasingly competitive market.

In an innovative step to boost guest convenience, S Hotels & Resorts has rolled out a WeChat booking engine for its SAii hotel brand. This advancement signifies a major leap in catering to the preferences of tech-savvy Chinese travellers. S Hotels & Resorts, a rapidly expanding luxury hotel group, manages 38 hotels in premier global destinations, from Fiji’s scenic islands to the UK’s historic landscapes. Recognising the growing significance of the Chinese market, the team at S Hotels & Resorts aimed for seamless integration with popular Chinese social media platforms for their SAii hotel portfolio. The WeChat Booking Engine, powered by Shiji Distribution Solutions, provides a user-friendly interface, making the booking process more straightforward and efficient. “We are thrilled to offer our guests a streamlined booking experience through the WeChat booking engine,” said Thom Dirkse, Director of Digital Marketing at S Hotels & Resorts. “By leveraging Shiji’s innovative technology, we are not only meeting the evolving needs of our Chinese guests but also staying ahead in the competitive hospitality industry.” Shiji is a multinational technology company offering a wide range of software solutions and services for the hospitality, food service, retail, and entertainment industries. Their expertise spans hospitality technology platforms, hotel property management solutions, food and beverage systems, payment gateways, and online distribution. The new WeChat booking engine complements S Hotels’ presence on other social media platforms such as Little Red Book, Weibo, WeChat Official Account, and Douyin. This integration significantly broadens S Hotels & Resorts’ reach, strengthening their connection with Chinese travellers who increasingly use mobile platforms for travel planning and booking. “S Hotels & Resorts’ adoption of the WeChat Booking Engine demonstrates their commitment to innovation and guest satisfaction,” said Natalie Kimball, Vice President of Strategic Accounts for Americas and EMEA at Shiji Distribution Solutions. “We are proud to support their efforts in providing seamless experiences for Chinese travellers and look forward to continuing our partnership to drive further success.” This partnership between Shiji and S Hotels & Resorts reflects a wider trend in the hospitality industry, where technology plays a vital role in meeting guests’ evolving demands. Together, Shiji and S Hotels & Resorts are shaping the future of hospitality, creating unforgettable experiences for travellers around the world.

Blue Diamond Resorts has recently completed a comprehensive Butler Certification Program for 2024, setting a new standard in luxury and personalised service across its properties. Conducted by a Head Master certified by the Hospitality and Butler organisation and a representative of the British Butler Institute, this program emphasises the brand’s commitment to excellence in hospitality. The certification aims to enhance the skills and expertise of butlers working at both family-friendly and adults-only resorts within Blue Diamond Resorts’ portfolio, which spans Mexico, Costa Rica, Jamaica, the Dominican Republic, Antigua, Saint Lucia, and Grenada. This ensures that butlers meet the highest standards of service and attention to detail to enhance guest experience. “We are incredibly proud of our butlers who excel in anticipating and fulfilling every guest’s needs,” said Jurgen Stutz, Senior Vice President of Sales, Marketing & Distribution for Blue Diamond Resorts. “Their ability to deliver a seamless, personalised experience reflects our commitment to exceptional service. Our butlers are not just service providers; they are dedicated partners in crafting memorable, bespoke experiences for every guest.” Butlers are essential in the Diamond Club and Star Class room categories at Royalton Luxury Resorts and Planet Hollywood Beach Resorts. These categories offer an elevated experience with exclusive benefits, such as private check-in, access to exclusive pool and beach areas, premium amenities, and enhanced services. Butlers are specially trained to anticipate and cater to a wide range of guest needs, from securing dining and spa reservations to organising special occasions like birthdays, anniversaries, and wedding proposals. In the Chairman Suite experience, they deliver exceptional service and meticulous attention to detail, ensuring each stay is personalised to individual preferences and desires. In celebration of International Butler Day, Blue Diamond Resorts honours the vital contributions of its butlers in delivering exceptional guest experiences. The company distinguishes itself as a pioneer in incorporating butler services into the all-inclusive model, demonstrating its commitment to blending luxury with personalised service. This approach redefines traditional butler duties into a guest-centric service, ensuring each stay is meticulously tailored to individual preferences and desires. With the successful implementation of the Butler Certification Program, Blue Diamond Resorts continues to raise the bar for luxury service, reinforcing its position as a leader in the hospitality industry. Guests can anticipate unparalleled service and bespoke experiences, confident that their needs and desires will be met with the utmost care and attention.

Pan Pacific Hotels Group is making its debut in Kyoto through a strategic partnership with Tokyu Hotels. This collaboration follows the successful launch of BELLUSTAR TOKYO, A Pan Pacific Hotel, and HOTEL GROOVE SHINJUKU, A PARKROYAL Hotel, both in Tokyo’s Shinjuku district last year. As a global hospitality company, Pan Pacific Hotels Group owns and manages over 50 hotels, resorts, and serviced suites under its three brands: Pan Pacific, PARKROYAL COLLECTION, and PARKROYAL. Headquartered in Singapore, the group operates in more than 30 cities across Asia Pacific, North America, and Europe, and is part of the Singapore-listed UOL Group Limited. The new partnership aims to leverage Pan Pacific Hotels Group’s strong global presence, extensive sales, marketing network, and robust technology infrastructure to enhance business performance in key markets. THE HOTEL HIGASHIYAMA KYOTO TOKYU, A Pan Pacific Hotel, will join the Pan Pacific DISCOVERY loyalty program, connecting to a potential 27 million members worldwide. Mr. Choe Peng Sum, CEO of Pan Pacific Hotels Group, expressed his excitement about the partnership: “The openings of BELLUSTAR TOKYO and HOTEL GROOVE SHINJUKU significantly increased international travel to our hotels, with about 60% of guests coming from our loyalty program. The Japan National Tourism Organisation (JNTO) recently reported a 65.9% rise in visitor arrivals to Japan from January to June 2024, reaching 17.8 million, with a record 3.14 million in June alone. Kyoto, one of Japan’s top tourist destinations, welcomed 32 million international and domestic overnight guests in 2023.” Mr. Jun Murai, Representative Director and President of Tokyu Hotels & Resorts Co., Ltd., also shared his enthusiasm: “We are pleased to partner with Pan Pacific Hotels Group for this third property, following the two hotels that opened in TOKYU KABUKICHO TOWER last year. Pan Pacific’s values and vision align closely with ours, and together we aim to create a better brand experience for our guests and the local community. The hotel will open its doors more widely to the world, offering guests a unique blend of local experiences, traditional beauty, and culture. Through this partnership, we hope to highlight Kyoto’s elegance and charm to tourists worldwide, providing them with memorable experiences.” THE HOTEL HIGASHIYAMA KYOTO TOKYU, A Pan Pacific Hotel, combines elements of East and West in its design, inspired by the serene flow of the Shirakawa River. The 143-room hotel, which recently celebrated its second anniversary, offers convenient access to many of Kyoto’s attractions and features “Kyoto Iroha,” a cultural program that enhances guests’ appreciation of Kyoto’s unique aesthetics. Embodying Pan Pacific’s ethos of graceful luxury and sincere hospitality, the hotel includes an elegant tea bar for Japanese tea ceremonies, a 78-seater restaurant and bar, and an onsen-style experience with three private baths. Located just four minutes from Higashiyama Station on the Kyoto City Subway Tozai Line and 20 minutes by taxi from JR Kyoto Station, the hotel is near the famous Gion district and within walking distance of Heian Shrine and the National Museum of Modern Art, Kyoto. This partnership between Pan Pacific Hotels Group and Tokyu Hotels marks a significant step in bringing Kyoto’s rich culture and beauty to a global audience, enriching the travel experience for tourists from around the world.

World of Hyatt has announced an exciting new partnership with Under Canvas, the premier provider of upscale outdoor hospitality, aimed at delivering unique and immersive experiences for its guests and members. This alliance will give World of Hyatt members exclusive access to book stays at Under Canvas’ 13 outdoor resorts, including the luxurious ULUM Moab, a new addition to Under Canvas’ portfolio. “Travellers are increasingly seeking unique experiences that reconnect them with nature in off-the-beaten-path locations,” said Mark Vondrasek, Chief Commercial Officer at Hyatt. “By integrating these luxury outdoor camps into the World of Hyatt, we are enhancing the array of memorable travel experiences available to our guests and members. Hyatt’s rapidly expanding luxury portfolio, now including Under Canvas camps, adds immense value for our members.” A New Level of Luxury Outdoors Under Canvas and ULUM resorts are now part of World of Hyatt, offering some of the most sought-after luxury outdoor experiences across stunning U.S. destinations like Yellowstone National Park in Montana, the Great Smoky Mountains in Tennessee, Acadia National Park in Maine, and the upcoming Yosemite National Park camp in California, set to open in May 2025.  These camps feature safari-inspired tents and complimentary activities such as nightly campfires with s’mores, yoga sessions, and kid-friendly programs. Guests can also enjoy wholesome and nutritious meals made from thoughtfully sourced ingredients. Guests can look forward to booking stays at several breathtaking locations: “Under Canvas leads the outdoor resort industry in the U.S., with 13 locations near national parks and adventure destinations such as Acadia, Glacier, Moab, Yellowstone, Yosemite, and Zion,” said Matt Gaghen, CEO of Under Canvas. “We’re thrilled to welcome World of Hyatt members to our beautiful, safari-inspired camps, offering true comfort in nature. This collaboration with Hyatt will help us connect more people with extraordinary places, people, and the planet.” Commitment to Sustainability Under Canvas is committed to sustainability, evidenced by its five “Grand Circle” camps in Utah and Arizona, which are the first-ever DarkSky-certified resorts in the world. This certification highlights their efforts to minimise light pollution and protect the night sky. The camps, designed with a ‘Mindful Approach’ ethos, aim to minimise environmental impact by using pull-chain showers, low-flow toilets, rechargeable battery pack chargers, and low-level lighting.  Safari-inspired tents provide luxurious comfort with king-size beds, luxe linens, USB charging packs, bedside lanterns, and wood-burning stoves, most featuring private decks with views and ensuite bathrooms. To encourage guests to immerse themselves in nature, Under Canvas camps do not offer Wi-Fi, though ULUM Moab provides Wi-Fi in its contemporary, temperature-controlled lobby lounge and restaurant. With this new alliance, World of Hyatt members can now look forward to earning and redeeming points while enjoying these unparalleled outdoor experiences. This partnership underscores Hyatt’s commitment to expanding its luxury offerings and delivering exceptional travel experiences.

RIU Hotels & Resorts is thrilled to announce the grand reopening of its rejuvenated properties in Mauritius, showcasing the latest in product and sustainability innovations. In a recent blog by CEO of RIU Hotels and Resorts, Luis Riu, stated that he fell in love with Mauritius during a 2010 holiday, captivated by its serene beauty and vibrant culture. His stay in Le Morne at a high-quality hotel, now a neighbour to RIU’s new properties, inspired him to seek investment opportunities in this paradise. In 2014, RIU seized the opportunity to acquire a hotel complex in what Riu considered the best area of Mauritius. Initially, the complex consisted of three small hotels, which were unified into two distinct offerings: Riu Creole, geared towards families and sports enthusiasts, and Riu Le Morne, offering a more refined experience. Despite significant investments, the complex struggled to achieve optimal functionality due to its fragmented design. Recognising the potential for improvement, RIU decided to rebuild the complex. This led to the creation of the new Riu Turquoise and Riu Palace Mauritius, opened in May 2024. Together, these hotels offer 700 rooms and feature advanced facilities designed to enhance efficiency and guest experience. Sustainable Innovations One of the highlights of the new hotels is their strong commitment to sustainability. The properties are equipped with nearly 2,500 solar panels, making them RIU’s largest photovoltaic installation to date. These panels can meet up to 80% of the hotels’ electricity needs during peak generation hours. Additionally, the hotels boast innovative water treatment systems that produce high-quality water, which can be reused for toilet tanks and irrigation. The domestic hot water system employs heat pumps, which are highly efficient and considered renewable energy sources. Enhanced Guest Experience The Riu Palace Mauritius will introduce the Elite Club, offering a premium service experience. This includes a dedicated restaurant, pool, bar, and the finest rooms and swim-up suites. The hotel will also feature the Cappuccino coffee and pastry shop and the Krystal restaurant, which offers a diverse culinary selection, including popular Asian dishes from Thai, Japanese, Korean, and Chinese cuisines. The new complex will also include the spacious Saga theatre, shared by guests of both hotels, and the Indian restaurant and steakhouse located in the Riu Turquoise, which are also accessible to Riu Palace guests. The restaurants have been redesigned with elegant décor and warm lighting, providing a sophisticated dining atmosphere. A Strategic Expansion Mauritius was RIU’s first venture into the Indian Ocean, paving the way for expansions into Sri Lanka, Zanzibar, the Maldives, and Dubai. The 2014 opening marked the beginning of a journey that has enabled RIU to refine its operations and service offerings to meet the diverse needs of new markets. Luis Riu expressed pride in the efforts of the operations and corporate teams, whose dedication and continuous training have been crucial in perfecting the service at the new properties. He is confident that the Riu Turquoise and Riu Palace Mauritius will be outstanding successes, demonstrating RIU’s commitment to efficiency and innovation in hospitality. The new hotels in Mauritius represent not just an investment in property but a commitment to enhancing the guest experience through sustainable and innovative solutions. With these openings, RIU continues to set new standards in luxury hospitality, blending exceptional service with environmental responsibility.

Payments giant Stripe has announced the acquisition of Lemon Squeezy, a four-year-old competitor, as revealed by Lemon Squeezy on Friday.  Lemon Squeezy, a merchant of record, is responsible for calculating and paying global sales taxes for digital products, managing legal processing, and handling fees in every country. The company mainly caters to SaaS and software businesses. In a post on X, Stripe CEO Patrick Collison welcomed the acquisition, stating, “Welcome Lemon Squeezy! We’re going to scale merchant of record selling in a big way.” Chief Product Officer Will Gaybrick also expressed his enthusiasm on X, mentioning, “When asked ‘what should Stripe ship next?’ many of you said merchant of record. The Lemon Squeezy team has built an excellent MoR product, and we’re excited to work together to help more of you launch and grow!” Lemon Squeezy co-founder and CEO J.R. Farr shared in a blog post that his 13-person company, which publicly launched in 2021, had received numerous acquisition offers and Series A term sheets from investors. Farr highlighted that they had turned down a $50 million Series A term sheet during one podcast interview. However, the specific amount of venture funding raised by the startup remains unclear. Farr remarked, “Despite the allure of these opportunities, we knew that what we had built was truly special and needed the right partner to take it to the next level. We’re proud to say that we’ve found that partner in Stripe and have gone from idea to acquisition in under three years.” While Farr did not disclose current revenue figures, he noted that Lemon Squeezy surpassed $1 million in annual recurring revenue just nine months after its public launch in 2021. He also mentioned that Lemon Squeezy has been processing payments through Stripe since its inception. The terms of the deal are not disclosed yet.

The Dolder Grand, an iconic luxury hotel renowned for its stunning views of Zurich, Lake Zurich, and the Swiss Alps, has announced a significant technological upgrade. In a strategic partnership with Shiji, the global leader in hospitality technology, the Dolder Grand will enhance its operational efficiency and guest satisfaction by implementing Shiji’s Shiji Enterprise Platform (PMS) and Infrasys Point-of-Sale (POS) system. Shiji, a multinational technology company, provides comprehensive software solutions and services for the hospitality, food service, retail, and entertainment industries. Their offerings include hotel property management solutions, food and beverage systems, payment gateways, and data management tools. This partnership represents a substantial upgrade for the Dolder Grand, transitioning from legacy systems to Shiji’s advanced POS technology across multiple outlets within the hotel. Shiji’s solutions, especially popular in the luxury sector, offer enterprise-grade security, smart automation, and a unified guest profile feature. The integrated cloud-based architecture ensures real-time updates and data analytics, empowering the Dolder Grand’s staff to deliver impeccable service. Markus Granelli, General Manager at the Dolder Grand, expressed his enthusiasm about the partnership. “Integrating Shiji’s PMS and Infrasys POS is a step towards our vision of leveraging technology to enhance luxury hotel services. We aim to deliver the best and most personalised service, and technology is a key enabler for our teams to help guests get the most out of their stay. Shiji has proven capable of meeting the demands of the luxury hotel industry.” The Dolder Grand’s choice of Shiji’s PMS and Infrasys is supported by industry data showing that luxury properties with Shiji’s systems report more efficient operations and improved guest satisfaction scores. These benefits ensure the Dolder Grand can uphold its promise of providing exceptional guest experiences. Wolfgang Emperger, Senior Vice President, Europe & Africa at Shiji, expressed his excitement about the collaboration. “We are thrilled to partner with the Dolder Grand. Our global success in the luxury hotel industry was a strategic choice; mastering the complexities of luxury hotels enables us to deliver exceptional service to any hotel. By choosing Shiji’s PMS and Infrasys, the Dolder Grand is setting a new benchmark for innovation and technology in the luxury hotel sector.” As the Dolder Grand continues to set new standards in luxury hospitality, this partnership with Shiji signifies a key milestone in the hotel’s journey. With Shiji’s advanced technology, the Dolder Grand is poised to elevate its service, ensuring guests experience unparalleled luxury and personalised care.

Luxury hotel group Kempinski has published its third Environmental, Social, and Governance (ESG) Report for 2023, reflecting on the progress since the establishment of its Sustainability Committee in 2021. This report builds on the findings from the 2021 and 2022 reports, highlighting Kempinski’s continued commitment to comprehensive sustainability practices. The 2023 ESG Report outlines significant achievements and future opportunities, following the Global Reporting Initiative (GRI) Standards and aligning with the UN Global Compact’s Ten Principles for human rights, labour, environment, and anti-corruption. Key Highlights from Kempinski’s 2023 ESG Report: – Integrity and Anti-Corruption Efforts: Kempinski has established clear standards of conduct through its anti-corruption policy, ensuring ethical business practices. In 2023, there were zero incidents of corruption or bribery, and twenty-eight operations were assessed for corruption risks. All new employees received anti-corruption training to promote awareness and compliance. – Eradication of Child and Forced Labour: A comprehensive policy against child and forced labour was formalised in 2023. Thirty-seven whistleblowing cases were reported and successfully resolved, reflecting Kempinski’s commitment to ethical labour practices. – Diversity and Inclusion: Kempinski employs staff from 124 nationalities, with 84.3% being local nationals. Of the 19,200 employees in 2023, 38.7% were female, a ratio that remains consistent across various job levels. – Employee Training: Kempinski delivered over 175,000 hours of training in 2023, averaging 9.2 hours per employee per month, emphasising its dedication to employee growth and development. – Climate Change Initiatives: Kempinski focuses on reducing energy use and carbon emissions through sustainable building practices and energy efficiency measures. In 2023, 94% of its hotels and residences reported energy and emission data. Energy use per guest night decreased by 25.1%, and emission intensity dropped by 19% to 43.1 kg CO2-e per guest night compared to 2022. – Waste Management: Kempinski aims to minimise waste through optimisation, reuse, and recycling. Total waste and waste intensity per guest night declined by 20% and 19% respectively in 2023. The elimination of plastic key cards by 2026 is projected to save three tonnes of plastic, with over half of the hotels already transitioning to wooden key cards. – Water Conservation: Kempinski’s proactive approach to water conservation includes the implementation of water-efficient technologies and practices, resulting in a 17% decline in water use intensity for the second consecutive year. – Biodiversity Protection: Recognising the importance of biodiversity, Kempinski has initiated projects to protect ecosystems such as coral reefs, mangroves, and turtle nesting beaches in Seychelles and Mexico. “As a global luxury hotel operator, Kempinski places sustainability at its heart, carefully considering our impact on the communities in which we operate,” said Barbara Muckermann, Chief Executive Officer of Kempinski Group. “While there is a guest expectation and a business responsibility to report our findings through our latest ESG Report, we are also driven by moral and ethical imperatives to look after our people and our planet. The progress made over the last three years since the inception of Kempinski’s Sustainability Committee is tremendous. However, we recognise there is still much work to be done. We will continue to embed sustainability into every area of our company and drive positive change for all properties across the globe and throughout the hospitality industry at large.” Kempinski’s 2023 ESG Report underscores the company’s ongoing commitment to sustainability and its proactive approach to addressing environmental and social challenges. As the company moves forward, it remains dedicated to driving positive change and setting new standards for the hospitality industry.

In a bold move to set new standards in the hospitality industry, Alliants has launched Allin, a cutting-edge personalisation engine designed to elevate the guest experience. As the demand for tailored services continues to grow, Allin promises to transform the entire guest journey, ensuring a seamless and memorable stay. AI in Hospitality: A Growing Trend Artificial Intelligence has made significant inroads in various sectors, including hospitality. From chatbots managing guest inquiries to predictive analytics optimising pricing strategies, AI has become essential in hotel operations. However, delivering truly personalised experiences—tailored to individual guest preferences—has often been challenging. Alliants aims to change this with Allin. Introducing Allin: The Pinnacle of Personalisation Allin is an advanced AI feature integrated within the Alliants guest experience platform. Utilising sophisticated machine learning algorithms and extensive data, Allin crafts highly personalised experiences. Covering every touchpoint from pre-arrival communications to in-stay services and post-departure follow-ups, Allin ensures guests feel valued and understood throughout their stay. Standout Features of Allin: The guest journey begins long before check-in. Allin analyses data from previous stays, booking preferences, and even social media activity to create tailored pre-arrival messages. Whether suggesting room upgrades based on past choices or offering personalised local activity recommendations, Allin makes guests feel special from the start. Once guests arrive, Allin continues to deliver personalised experiences. By analysing guest behaviour in real-time, Allin provides dynamic recommendations for on-site amenities, dining options, and activities. For example, if a guest frequently dines at the hotel restaurant, Allin might suggest a special tasting menu aligned with their preferences. Spa enthusiasts might receive personalised offers for new treatments. Guest preferences for room settings can vary widely. Allin captures specific requests, such as preferred room views or temperature settings, and communicates them to hotel staff, ensuring the room is prepared to the guest’s exact liking. Revenue management is crucial for hotel operations. Allin identifies opportunities for upselling and cross-selling based on guest data. For instance, frequent gym users might be offered discounted personal training sessions, while regular restaurant patrons could receive special menu suggestions. This approach not only boosts hotel revenue but also enhances the guest experience. The Technology Powering Allin At its core, Allin excels in processing and analysing vast amounts of data. With machine learning algorithms, Allin continuously learns from guest interactions, refining its recommendations over time. This ensures the system becomes more accurate and effective with use. Allin also integrates seamlessly with existing hotel management and customer relationship management (CRM) systems. This integration provides a holistic view of each guest, combining historical data with real-time insights to deliver the most relevant and personalised experiences. Transforming the Guest Experience The introduction of Allin offers substantial benefits for both hotels and their guests. For hotels, the ability to deliver highly personalised experiences significantly enhances guest satisfaction and loyalty. Satisfied guests are more likely to return and recommend the hotel, driving repeat business and positive reviews. Operationally, Allin’s intelligent recommendations help optimise resource allocation and streamline service delivery. Understanding guest preferences allows hotels to better anticipate demand for various services and adjust operations accordingly. For guests, the impact of Allin is immediately noticeable. Personalised communications, real-time individualised services, and customised room settings contribute to a more enjoyable and memorable stay. Guests feel recognised and appreciated, deepening their connection with the hotel brand. The Future of AI in Hospitality The launch of Allin marks a significant step forward in personalising hospitality services. As technology continues to advance, the potential for even greater customisation and guest engagement will grow. Alliants is committed to leading this innovation, continually improving and expanding Allin’s features to meet the evolving needs of guests and hotels alike.

Obvlo, a leading innovator in AI and local curation, has announced the launch of its latest feature, ‘Universal Listings’, designed to personalise and enhance guest experiences by providing tailored recommendations. This new digital concierge service replaces static content with dynamic suggestions based on guest interests and their purpose of visit. Obvlo’s digital concierge understands both the guests and the city, ensuring a seamless and enriched journey for every visitor. The introduction of Universal Listings offers a unified format for various types of content, streamlining the guest experience and creating new opportunities for upselling and generating ancillary revenue without the need for manual content creation. Major services include: Venue Content: This includes detailed listings for restaurants, bars, parks and museums. Venue Listings feature a refreshed look with structured sections, making it easier for guests to explore. Key highlights, journey indicators, intro summaries, images and traveller reviews are provided at the initial browsing stage. As guests delve deeper, additional information tailored to the “Explore” phase is available, including “What to Expect” sections with direct CTAs to Google or TripAdvisor. Curated content helps guests plan their visits with practical details and local knowledge, while nearby attractions are showcased to aid in itinerary building. Live Event Content: Obvlo provides curated and personalised information on live events happening nearby during guests’ stays. By connecting various data sources, the system offers a comprehensive picture of live events, helping guests navigate and understand what to expect. Detailed event information and venue details are provided to enhance the overall journey. Host Content: In-house offerings from hosts, such as food and beverage options and helpful information, now have a dedicated area. This allows the host to display maps and include useful information such as “How to Find Us”. Hosts can also share their stories, creating a more personalised connection with their visitors. Tour & Experience Content: These listings feature commission-generating, bookable content, connecting local suppliers effortlessly through API integrations. Guests can check availability and book tours directly within the listings, simplifying the booking process and increasing revenue. Promo Content: Special offers and deals available to guests are also part of the Universal Listings. Hosts can promote their offers, discounts and loyalty programs, with listings configurable for personalisation based on travellers’ interests. Hosts can control and rank these listings according to the time of day, season and guest preferences. Obvlo’s latest release marks a significant step forward in guest management technology, ensuring every guest enjoys a unique and tailored experience. By replacing static content with dynamic, personalised recommendations, Obvlo is setting a new standard in the hospitality industry.

Canary Technologies, a leader in guest management systems, has announced a significant partnership with TUI Hotels & Resorts, one of the world’s top hospitality companies with more than 400 hotels and resorts spread across 40 countries. TUI has selected Canary’s innovative Guest Management Platform to enhance the digital guest journey, create new revenue streams and improve operational efficiency across its portfolio. Canary Technologies has been transforming the hotel tech landscape with its award-winning end-to-end Guest Management Platform for a while now. Trusted by over 20,000 hoteliers in 80 countries, Canary’s solutions digitise processes from post-booking through checkout. Their platform boosts revenue, increases staff efficiency, enhances the guest experience and reduces chargebacks and payment fraud. Key features include mobile checkin and checkout, tablet registration, upsells, guest messaging, Canary AI and digital tipping. TUI Hotels & Resorts is dedicated to providing exceptional experiences for its global guests. By incorporating Canary’s AI-powered platform, TUI properties can further enhance the guest experience. Mobile Check-in and Smart Checkout streamline the arrival and departure process, allowing guests to maximise their time enjoying the amenities. With Canary’s Dynamic Upsells, guests can access a variety of services and food and beverage options conveniently, whether they are at the pool, in their rooms or exploring local attractions. “We’re excited to partner with TUI Hotels & Resorts, a hospitality leader known for exceptional experiences,” said Manuel de la Torre, Canary Technologies’ Regional Sales Director, EMEA. “Our comprehensive platform enables TUI to elevate the guest experience and create new revenue opportunities through solutions like Canary’s Dynamic Upsells. This collaboration positions TUI for continued success amid evolving guest expectations.” This partnership underscores the commitment of both Canary Technologies and TUI Hotels & Resorts to innovation and excellence in hospitality. By leveraging Canary’s advanced guest management tools, TUI aims to redefine the digital guest journey, ensuring seamless and memorable experiences for travellers worldwide.

Plusgrade, a global leader in ancillary revenue solutions for the travel industry, has announced a new partnership with Global Hotel Alliance (GHA), the largest alliance of independent hotel brands. This collaboration introduces a new feature to GHA DISCOVERY, the loyalty program for GHA, enabling members to purchase rewards currency, providing greater flexibility and opportunities to save for their next vacation. More than 200 companies in the airline, hospitality, cruise, passenger rail and financial services sectors depend on Plusgrade to create meaningful revenue streams and enhance customer experiences. Renowned for generating billions in new revenue opportunities, Plusgrade is a key player in the ancillary revenue space, benefiting millions of passengers and guests worldwide. With the support of Plusgrade’s loyalty business unit, Points, GHA DISCOVERY members can now buy D$ at a discounted rate for a limited time. This new feature enriches the digital membership experience, allowing members to conveniently add to their rewards and save for future travels. GHA unites a diverse collection of independent hospitality brands under its GHA DISCOVERY program, a multi-brand loyalty initiative powered by a shared technology platform. Membership in GHA allows brands to expand their global presence, drive additional revenue and reduce reliance on third-party channels while maintaining their management independence and unique identity. GHA encompasses 40 brands with over 800 hotels across 100 countries. Building on the success of last year’s integration of Plusgrade’s ‘Elite’ loyalty campaign, which allowed members to maintain their status for an additional year, the new ‘Buy D$’ feature offers even more value to GHA’s extensive member base. Plusgrade’s advanced loyalty tools enable GHA to deliver enhanced experiences and significantly boost ancillary revenue for member hotels. ‘DISCOVERY Dollars’ (D$) are reward points that members can earn on eligible spending, promotions or partnerships. “We are thrilled to strengthen our partnership with GHA by introducing new loyalty program features,” said Ken Harris, founder and CEO of Plusgrade. “This collaboration enables GHA’s hotel brands to offer highly personalised and flexible loyalty solutions. By allowing members to buy rewards, we drive deeper engagement and create new revenue opportunities, enhancing the value for their guests.” Through this loyalty integration, Plusgrade will be able to provide GHA member brands with sophisticated tools to boost their guest engagement and loyalty. The Buy D$ feature aims to increase conversion rates and optimise revenue strategies, offering valuable market insights that inform strategic decisions and enhance guest services. “We are delighted to introduce the ‘Buy D$’ feature with this limited-time campaign, offering our members the ability to secure more rewards at a favourable price for their summer travels across our hotels,” said Kristi Gole, EVP of Strategy at Global Hotel Alliance. “At GHA, innovation and member satisfaction are our top priorities. Partnering with Plusgrade allows us to elevate our loyalty program, giving members more opportunities to earn D$, ultimately boosting their loyalty to our portfolio of hotels.” This partnership highlights Plusgrade’s pivotal role in the hospitality industry, leveraging its comprehensive, data-driven platform to deliver tailored solutions that enhance guest satisfaction and operational efficiency. As Plusgrade and GHA continue to innovate, travellers can look forward to more rewarding and personalised experiences.

Richtech Robotics Inc., a Nevada-based leader in AI-driven service robots, has made headlines with the installation of its cutting-edge robotic bartender, ADAM, at Globe Life Field, the home stadium of the Texas Rangers. This innovative deployment marks the first instance of a humanoid bartender robot serving in a major league sports arena or large-scale entertainment venue. Collaborating with Delaware North, a global hospitality and entertainment company known for serving millions of guests across high-profile venues, Richtech Robotics is set to transform the guest experience at Globe Life Field. This installation represents ADAM’s 10th permanent placement, showcasing the company’s commitment to advancing hospitality through technology. “ADAM has gained remarkable popularity since its debut at CES 2024,” said Matt Casella, President of Richtech Robotics. “We are excited to continue this momentum with ADAM at Globe Life Field. Our focus is on delivering exceptional, engaging, and seamless interactions with customers and colleagues across various industries, and we look forward to seeing ADAM in action with a new audience.” ADAM’s sophisticated AI capabilities, advanced sensors and dual robotic arms allow it to emulate human actions with impressive precision. This technology enables ADAM to serve a variety of customisable drinks, including classic cocktails like Lemon Drops and Whiskey Sours, as well as an assortment of mocktails. ADAM will operate alongside human bartenders, helping to reduce wait times and manage workloads during busy game days. Casey Rapp, General Manager at Globe Life Field for Delaware North, expressed enthusiasm about the innovative addition. “As we embrace a new era of technology at Globe Life Field, we anticipate ADAM will be a key entertainer and worker within our permanent hospitality team. We expect fans to be excited about ordering drinks from ADAM on game days.” ADAM’s initial performance at the Texas Rangers’ annual HBCU ‘Swingman Classic’ and the 2024 MLB All-Star Game was a success, with the robot serving nearly 500 beverages in its first week. This achievement sets a new standard for robotics in hospitality, creating efficient workflows and allowing human staff to focus more on engaging with fans. Richtech Robotics aims to revolutionise the hospitality industry with ADAM, enhancing guest satisfaction by taking over routine tasks and enabling human colleagues to provide more personalised service. As ADAM begins its tenure at Globe Life Field, fans can look forward to an innovative blend of technology and hospitality, ensuring memorable experiences at every game.

In an exciting new partnership, VAI Resort, Arizona’s first multi-experiential vacation destination, has teamed up with Tixr to manage large-scale events across its distinctive venues. Slated to open in 2025, VAI Resort is set to combine luxury accommodations, top-tier dining, and live entertainment in a stunning Phoenix location. Combining contemporary design with state-of-the-art e-commerce and ticketing solutions, VAI Resort aims to redefine innovation in the entertainment industry. VAI Resort is designed to be a premier destination, featuring an advanced amphitheatre, a lively poolside dayclub, and a bustling nightclub, each providing a unique array of experiences. The resort’s highlight, VAI Amphitheater, is a multi-level outdoor concert venue with views from hotel balconies, sky boxes, VIP booths, and reserved seats, accommodating over 11,000 guests while keeping everyone within 250 feet of the stage. “Everything we’re building at VAI Resort, from the property itself to the guest experience, is unique, bigger, bolder, and first-of-its-kind. That ethos is reflected in the technology partners we’ve chosen, like Tixr and the innovative feature set they bring to the table,” said Howard Weiss, VAI Resort’s Senior Vice President of Entertainment & Sponsorships. Tixr’s platform extends beyond ticketing, offering comprehensive e-commerce capabilities that allow VAI Resort to manage complex sales through a single, visually engaging system. Fans will be able to seamlessly purchase everything from bottle service to hotel packages on one intuitive platform. “After a thorough vetting process, there’s no question that Tixr was the right choice for us. Tixr is more than just a ticketing platform; their technology, flexibility, and commitment to customer service are perfectly suited to handle the wide range of experiences we’ll be offering. It’s a true partnership, and every day we’re reminded of why we chose them,” added Weiss. “VAI Resort is not just a world-class destination; it’s unlike anything you’ve ever experienced. With its varied venues and on-property experiences, each with their own technological needs, VAI is the forward-thinking kind of partner Tixr is uniquely suited for,” said Robert Davari, Co-Founder and CEO of Tixr. “We’re working closely with the VAI team to bring their vision to life and can’t wait to get operational.” VAI Resort has already positioned itself as a luxurious beachfront oasis, even before welcoming its first guests. Both VAI Resort and Tixr are excited about this partnership, which promises to deliver groundbreaking experiences in live entertainment. This collaboration underscores VAI Resort’s dedication to offering unmatched guest experiences and Tixr’s capability to support large-scale, complex events with cutting-edge technology. As the resort’s opening draws near, anticipation is building for what will surely become a landmark destination in Arizona.

Wowcher, a leading marketplace for discovering the best things to do in cities, has joined forces with SiteMinder, a renowned software platform that unlocks the full revenue potential of hotels, to bring more high-value deals to travellers and boost bookings for hotels. This collaboration marks Wowcher’s first integration with a hotel distribution platform and is part of a larger initiative to increase booking value for hotel partners. Through this partnership, UK and Irish hotels using SiteMinder’s distribution and revenue platform can now tap into Wowcher’s vast subscriber base of over 20 million. SiteMinder’s platform ensures these properties can market and sell a broader range of rooms on the Wowcher website simultaneously. “We’re thrilled to partner with SiteMinder and offer our customers more exclusive hotel deals than ever before,” said Jamie Lavers, UK Travel Manager at Wowcher. “With the rising cost of living, the demand for deals on short stays year-round has never been more apparent. Partnering with the trusted SiteMinder brand ensures we continue to meet that demand by offering exceptional value through the dynamic hotels using SiteMinder’s platform.” Lavers added, “Recognising the benefits of efficient distribution and inventory management, integrating with SiteMinder’s platform made perfect sense, given its widespread adoption among our hotel partners. This integration allows hotels to offer higher room categories, extend their room availability, and manage their inventory with greater flexibility. Moreover, our data shows that up to 80% of our customers are first-time guests at the hotels we feature, connecting hotels to untapped segments.” James Bishop, Vice President for Ecosystem and Strategic Partnerships at SiteMinder, emphasised the relevance of the partnership. “Our collaboration with Wowcher comes at a time when our Changing Traveller Report 2023 revealed that nearly 50% of UK travellers are now opting for package deals, cheaper rooms, and shorter stays due to rising prices. In this shifting landscape, we’re excited to support Wowcher by connecting our hotels with travellers looking to maximise their accommodation experiences, whether it’s a seaside vacation, a quick city getaway, or a spa retreat.” Bishop continued, “We are pleased to have this integration as a way for hotels to drive more incremental value. In today’s dynamic environment, it’s vital for hotels to offer a great experience for their guests, regardless of economic conditions. Connecting with Wowcher allows SiteMinder’s UK and Irish properties to unlock additional revenue streams by attracting travellers eager for special deals.” This strategic partnership between Wowcher and SiteMinder is set to benefit travellers seeking value and hotels aiming to enhance their revenue and reach. By leveraging SiteMinder’s robust platform, Wowcher can offer even more enticing hotel deals, meeting the growing demand for affordable and memorable travel experiences.

Preferred Hotels & Resorts, the world’s largest independent hotel brand, is delighted to announce the addition of 30 new member properties to its global portfolio between April 1 and June 30, 2024. These properties span a variety of unique destinations, including South Africa, Portugal, Saudi Arabia, and the Dominican Republic, each offering personalised and authentic guest experiences. Boutique Hotel Stresa (Stresa, Italy) – L.V.X Collection: Formerly a 250-year-old villa known as “Casa d’Oro” or “House of Gold,” this luxurious hotel is located in the charming town of Stresa, known as the Pearl of Lake Maggiore. Featuring 30 unique accommodations, including spacious suites and private spa suites, guests can enjoy elegance and comfort. The hotel boasts a rooftop bar with panoramic views of the Borromean Islands and a solarium with an infinity pool. Casa Velas Puerto Vallarta (Puerto Vallarta, Mexico) – Lifestyle Collection: Situated in the exclusive Marina Vallarta, this adults-only boutique resort provides a serene retreat with regal palms and sparkling koi ponds. The 80 plush suites are inspired by traditional Mexican design and feature private immersion pools. Highlights include gourmet dining, yoga lessons, guided meditation and tequila tastings. FORTH Hotel & Club (Atlanta, Georgia) – L.V.X Collection: Located in Atlanta’s Old Fourth Ward, this urban resort combines contemporary European design with early Americana traditions. The hotel offers 196 lavish guestrooms and suites and provides walkable access to The BeltLine’s Eastside trail. Features include four distinct dining options, an outdoor pool, a fitness centre and a members-only social club. Only YOU Hotel Sevilla (Seville, Spain) – L.V.X Collection: Set in the heart of Seville, this hotel blends Mediterranean and Arabic influences. With 209 modern guestrooms, the hotel offers a sophisticated atmosphere with neo-Andalusian accents. Guests can relax at LIMBO Cocktail & Pool and enjoy local delicacies from renowned pâtissier Manu Jara. The Marker Union Square (San Francisco, California) – Lifestyle Collection: This historic Beaux-arts building in San Francisco’s Union Square houses 208 elegant guest rooms. Recently renovated, it combines historical charm with modern amenities. Guests can dine at Tratto, a bar-driven restaurant, and enjoy access to a 24-hour fitness centre and redesigned meeting rooms. The RuMa Hotel & Residences (Kuala Lumpur, Malaysia) – Lifestyle Collection: Located in Kuala Lumpur’s Golden Triangle, The RuMa offers a blend of tradition and modernity with 253 luxurious guestrooms. Culinary offerings include European bistro ATAS and the SEVEN Lobby Bar. The wellness area features the UR SPA, an outdoor pool, and a gym. “We’re thrilled to welcome these 30 stunning properties to our global portfolio of luxury independent hotels,” said Lindsey Ueberroth, CEO of Preferred Hotels & Resorts. “This is our largest announcement of new members since 2018, and each property exemplifies our commitment to transformational travel experiences. Our eight new prestigious Legend Collection members, in particular, demonstrate the highest levels of luxury in some of the world’s most inspiring destinations.” Other notable additions include: – Bluesun Hotel Maestral (Brela, Croatia) – Lifestyle Collection – HOTEL EXCELSIOR SPA & LIDO (Pesaro, Italy) – Lifestyle Collection – Galeria Plaza Leon (Leon, Mexico) – Lifestyle Collection – Kasbah Tamadot (Asni, Morocco) – Legend Collection – Leiro Residences (Málaga, Spain) – Preferred Residences – MacArthur Place Hotel & Spa (Sonoma, California) – L.V.X Collection – Mahali Mzuri (Masai Mara, Kenya) – Legend Collection – Mont Rochelle (Franschhoek, South Africa) – Legend Collection – Necker Island (The Valley, British Virgin Islands) – Legend Collection – Ocean El Faro (Punta Cana, Dominican Republic) – Lifestyle Collection – Preidlhof Luxury Dolce Vita Resort (Naturno, Italy) – Lifestyle Collection – Sesimbra Oceanfront Hotel (Sesimbra, Portugal) – Lifestyle Collection – Silverado Resort (Napa, California) – Lifestyle Collection – Son Bunyola (Mallorca, Spain) – Legend Collection – The Branson Beach Estate (Spanish Town, British Virgin Islands) – Legend Collection – The Lodge (Verbier, Switzerland) – Legend Collection – Ulusaba (Sabi Sands, South Africa) – Legend Collection – Ventana Canyon Club and Lodge (Tucson, Arizona) – Lifestyle and Preferred Residences    Collection – Vivienda Al Hada (Riyadh, Saudi Arabia) – L.V.X Collection – Vivienda Al Hada Residences (Riyadh, Saudi Arabia) – L.V.X Collection – Vivienda DQ (Riyadh, Saudi Arabia) – L.V.X Collection – Vivienda Granada (Riyadh, Saudi Arabia) – L.V.X Collection – Vivienda Jeddah (Jeddah, Saudi Arabia) – L.V.X Collection – Vivienda Turki Al Awal (Riyadh, Saudi Arabia) – L.V.X Collection These new additions to the Preferred Hotels & Resorts portfolio highlight the brand’s ongoing commitment to offering unparalleled luxury and authentic experiences to travellers around the world.

In a major advancement for corporate travel management, Emburse and Amadeus Cytric have integrated Emburse Reshop with Amadeus Cytric, aiming to help travel managers and business travellers reduce travel expenses significantly. This new integration enables users to access hotel shopping and rebooking services from Emburse Reshop directly through the Cytric platform. Emburse Reshop offers an opt-in feature allowing travellers to rebook their hotel reservations if a better deal becomes available for the same or a nearby hotel. This functionality ensures travellers get the best value for their stays while saving time and hassle. According to Emburse, corporate travellers can save up to 20% on travel expenses with this tool. Steve Reynolds, Chief Strategy Officer at Emburse, expressed enthusiasm about the integration: “Corporate travel managers are under constant pressure to deliver value. Emburse Reshop leverages advanced technology to find similar quality, more affordable hotels within a reasonable distance of the original booking. By enabling travellers to choose lower rates, we can significantly increase cost savings beyond what core reshop solutions offer.” The integration with Cytric will also enhance travel managers’ ability to track and optimise hotel spending and policy compliance through Emburse Reshop’s analytics and reporting tools. This will provide greater visibility and control over travel programs, helping identify and implement cost-saving opportunities. Mark Cullen, Chief Commercial Officer at Amadeus Cytric Solutions, highlighted the importance of this collaboration: “Business travel represents a significant expense for many companies. This integration offers a chance to optimise travel programs and reduce costs. Emburse and Cytric, both leading travel solutions providers, offer smart and flexible tools for managing travel bookings, policies, and preferences. We are thrilled to expand our joint offering.” Cytric’s platform allows travellers to book flights, hotels, cars and trains from a single interface. With Cytric Easy, users can access their travel itineraries, documents and notifications on Microsoft Teams. The tool integrates seamlessly with travellers’ calendars, email and corporate policies, providing real-time updates on travel disruptions, delays and alternatives. The Emburse Reshop and Cytric integration was unveiled at the Global Business Travel Association (GBTA) Convention 2024 in Atlanta. This development represents the next step in the broader partnership between these two travel technology leaders, aiming to enhance corporate travel management and cost efficiency.

In a significant step towards sustainability, RIU Hotels & Resorts, founded by the Riu family in Mallorca, Spain, in 1953, has introduced two essential policies as part of its ‘Proudly Committed’ sustainability strategy. These policies underscore the company’s dedication to responsible and ethical operations. The newly approved ‘Sustainability Policy’ establishes RIU’s general action principles and commitments, expanding upon previous policies such as the Environmental Policy from 2011, the Local Community Policy from 2012, the Quality Policy from 2014 and the Food Waste Reduction Policy from January 2024. This comprehensive policy aims to meet and exceed environmental, social, and governance (ESG) commitments, influencing every aspect of hotel operations. Additionally, the ‘Procurement and Supplier Policy’ sets the criteria for ethical and sustainable procurement practices and supplier relationships. This policy ensures the company’s high-quality standards are maintained while promoting sustainability throughout the purchasing process. Central to this initiative is the newly established Sustainable Purchasing Department, which will coordinate and evaluate product purchases from sustainable sources and monitor suppliers based on ESG criteria. Recognising the crucial role of its supply chain in achieving these goals, RIU has partnered with Achilles, a global expert in supply chain risk management specialising in ESG criteria. This collaboration marks a proactive step towards ensuring that suppliers share RIU’s commitment to sustainability. The RIU Board of Directors, responsible for defining and approving the company’s general policies and strategies, has endorsed these policies. They will be reviewed annually and adapted to align with changes in the business model and local contexts across the 21 countries where RIU operates. The diversity of legal frameworks and community sensitivities will influence the speed of deployment, but RIU is committed to achieving these goals. Transparency remains a cornerstone of RIU’s strategy. The company will provide annual updates on its progress, addressing any challenges encountered along the way. These new policies reflect RIU’s genuine pledge to sustainability, driven by a legacy of quality and responsibility that began over six decades ago with the Riu family. As RIU steps boldly into a greener future, it remains steadfast in its mission to create a positive impact on the environment and the communities it serves.

CLC Lodging, a Corpay brand and the leader in workforce lodging in America, is excited to announce the expansion of its project-based negotiations to all its members. This new service aims to make group and extended-stay bookings more affordable and straightforward for travelling teams. With the new Group Reservation services, CLC Lodging members can now submit project-based and long-term lodging requests directly from their accounts. The company handles all aspects of sourcing, negotiations, and reservation changes based on the specific project criteria, ensuring that members receive the best deals while simplifying complex travel arrangements. “Any company with workforce travel knows the challenges of negotiating and managing reservations, chasing down missing receipts, and supporting last-minute changes-not to mention overpaying for hotels,” said Ryan Guthrie, President of CLC Lodging. “That’s why CLC Lodging has spent more than 45 years helping companies improve their workforce travel programs. We’re proud to extend our project negotiation team and technology to offer group reservations for any CLC member with project-based or long-term lodging needs.” Kathy Bishop, Senior Vice President of Product at CLC Lodging, explained how the new service works. “Businesses can request group reservations through their CLC web portal. Once they enter their request details, CLC searches for them. They can then choose the reservation options that best fit their needs. We’re excited to bring this option to our clients who need to make large numbers of reservations for complex travel projects.” Here’s how the Group Reservations work: Easy Access: Members needing to book longer-term stays or manage complex projects can use the group reservations option in the CLC portal. Typical requests include stays over 30 days or requiring more than 10 rooms. Custom Solutions: CLC Lodging searches and negotiates to present 3-5 discounted options that meet the trip criteria, including location, nightly budget, amenities, stay dates, and room details. Comprehensive Management: CLC Lodging handles all aspects of the selected reservation, manages any changes, and provides a simplified, consolidated group booking invoice. “CLC’s policy controls, coding, billing, and reporting are already designed for project travel,” added Guthrie. “Now, our team of project negotiators and reservation management specialists can reduce the time businesses spend negotiating, booking, and managing project-based and long-term stays. And the best news—Group Reservations is included in CLC membership, with no minimum usage or monthly fees.” With this new service, CLC Lodging members can save time and select from multiple travel options tailored to their project needs. Members can also view reservations directly from the CLC Lodging portal and simplify invoice reconciliation through a single source. As CLC Lodging continues to innovate and expand its services, it remains dedicated to providing cost-effective, streamlined solutions for workforce travel, allowing companies to focus on their projects while leaving the lodging logistics to the experts.

The Hotels Network (THN), a global frontrunner in hospitality technology solutions, has introduced KITT, a pioneering AI Guest Service Agent designed to elevate hotel guest interactions and optimise operational efficiency. KITT provides seamless 24/7 support via voice or text, whether through phone calls or online, aiming to enhance communication and handle guest inquiries with exceptional efficiency. Transforming Guest Service with AI KITT represents a significant breakthrough in guest service technology. Leveraging advanced artificial intelligence, it addresses the pressing challenges faced by modern hoteliers. Key features include: 24/7 Booking Assistance: KITT manages booking requests and reservations around the clock, ensuring guests receive timely support at any hour. Multilingual Capabilities: With proficiency in several languages, KITT facilitates communication by allowing guests to interact in their preferred language, thus removing language barriers. Exclusive Deals: The AI agent promotes special offers, enhancing opportunities for upselling and cross-selling. Customised Information: Hoteliers can tailor KITT to provide detailed information about hotel policies, room features, amenities, local attractions, and more, ensuring accurate responses. Brand Personalisation: KITT can be adjusted to match each hotel’s unique voice and brand, ensuring a consistent and personalised guest experience. Enhancing Efficiency and Revenue Integrating KITT into hotel operations can lead to substantial reductions in staffing costs while boosting direct bookings, average daily rates (ADR), occupancy rates, and ancillary revenue. By handling routine inquiries and tasks, KITT allows hotel staff to focus more on delivering exceptional service, improving both operational efficiency and guest interactions. A Milestone for the Industry As the first AI-driven guest service agent specifically designed for hotels, KITT is set to offer an enhanced, hassle-free experience for guests while providing valuable insights for hoteliers worldwide. Juanjo Rodriguez, Founder and CEO of The Hotels Network, shared his enthusiasm for this groundbreaking technology: At THN, our mission is to improve guest experiences and drive direct bookings for hotels. KITT is designed to enhance operational efficiency and ensure a smooth service experience for guests. It’s like having a personal AI receptionist. This innovation showcases how new AI technologies can be effectively integrated into the hospitality industry.” The launch of KITT underscores The Hotels Network’s commitment to advancing hospitality technology and transforming guest service management in the hotel industry.

Cognizant and Whitbread have announced an expansion of their ongoing collaboration to further enhance the hospitality company’s digital transformation. This extended partnership will focus on product design, management, and engineering as Whitbread continues to grow its operations in the UK and Germany. The renewed relationship aims to advance Whitbread’s digital growth strategy, delivering an improved customer experience across its brands, including Premier Inn. This latest phase builds on a substantial modernization project where Cognizant overhauled Whitbread’s legacy property management system. During this transformation, Cognizant redesigned Premier Inn’s e-commerce platform and essential digital services, such as the business booking tool and integration services, successfully transitioning operations for over 900 hotels without disrupting service. With the new technology stack and API-driven architecture already in place, Cognizant can quickly develop and integrate new features into Premier Inn’s digital channels, including an updated mobile customer experience. The envisioned digital transformation will cover all aspects of Whitbread customers’ journeys, enabling guests to manage their needs from pre-booking and purchasing to check-in, stay, and post-stay. The goal is to increase direct bookings and unlock new revenue opportunities. Whitbread’s strategic priorities include innovating in the UK market and enhancing its digital presence to grow its brand in Germany. To accelerate the introduction of new digital services, Cognizant will leverage its AI-assisted software development capabilities and innovation lab to swiftly test and refine new technology prototypes. Harish Rajani, Whitbread’s Director of Change Delivery and Engineering, expressed his enthusiasm about the expanded partnership: “Cognizant has been a long-standing trusted digital partner for us. We are pleased to extend our partnership beyond engineering and delivery services to encompass the full spectrum of digital transformation. Cognizant’s thought leadership and cost-efficient nearshore-offshore delivery model perfectly complement Whitbread’s ‘budget and brilliant’ proposition.” Rohit Gupta, Managing Director UK&I at Cognizant, shared his excitement as well: “We are proud to continue our close work with one of the UK’s most trusted and ambitious brands. Our collaboration to date has reimagined significant parts of Whitbread’s hotel operations, and we are looking forward to creating an attractive digital experience for their customers to help drive bookings and growth across the internationally growing Premier Inn property portfolio.” As Whitbread and Cognizant move forward with their enhanced partnership, the focus remains on delivering cutting-edge digital solutions that elevate customer experiences and drive growth in key markets.

View Hotels has announced its adoption of Shiji’s Infrasys Cloud POS and Digital Dine solutions across its locations in Sydney, Brisbane and Melbourne. Known for their exceptional guest service, modern accommodations, and strategic locations, View Hotels aimed to integrate a sophisticated solution to streamline operations and elevate service delivery. By implementing Shiji’s advanced F&B solutions, View Hotels has ensured seamless integration between their POS systems, payment platforms, and property management systems (PMS), creating a unified and efficient platform across all three sites.  Boosting Efficiency and Guest Satisfaction “Selecting Shiji was a strategic move to boost our operational efficiency and enhance guest satisfaction,” stated Sally Burgess, Group General Manager at View Hotels. “The seamless integration from the PMS to the POS and our existing systems has been transformative, allowing us to concentrate more on delivering exceptional guest experiences.” Shiji, a global leader in hospitality technology, provides a wide range of software solutions and services for the hospitality, food service, retail, and entertainment industries. Their portfolio includes hospitality technology platforms, hotel property management solutions, food and beverage systems, retail systems, payment gateways, data management, and online distribution. Advancing Hospitality with Cutting-Edge Technology “We are excited to partner with View Hotels to deliver an integrated F&B solution that perfectly matches their operational needs,” said Anthony Stevens, Shiji Australia General Manager. “Our goal is to empower our partners with tools that simplify management processes and elevate the guest experience from start to finish. This partnership demonstrates our commitment to helping hospitality leaders like View Hotels achieve new levels of efficiency and service excellence through advanced technology.” Transformative Advantages for F&B Operations Shiji’s F&B solutions provide multiple benefits to View Hotels’ operations, including increased efficiency, real-time data analytics, and enhanced guest experiences. The integrated system reduces manual tasks, allowing staff to focus on delivering exceptional service. With actionable insights from Shiji’s solutions, View Hotels can make informed decisions and better manage resources. The Digital Dine platform further improves the dining experience with intuitive mobile ordering and easy payment options. Setting a New Standard in Hospitality With Shiji’s innovative technology, View Hotels can now use advanced analytics to streamline operations and improve guest interactions. This integration is a significant step forward in the hotel chain’s mission to provide outstanding guest experiences. The partnership between View Hotels and Shiji highlights a shared commitment to operational excellence and guest satisfaction, establishing a new benchmark for hospitality in Australia. By adopting Shiji’s Infrasys Cloud POS and Digital Dine solutions, View Hotels is poised to enhance its guest services and operational efficiency, reinforcing its status as a leader in the Australian hospitality industry.

IRIS, a global leader in mobile ordering and digital guest experience solutions for hotels, has been selected by W Sydney to deliver a personalised digital ordering experience and improve operational efficiency with its state-of-the-art hospitality platform. With 588 stylish rooms and suites and a variety of dining venues, W Sydney introduces a vibrant and modern take on luxury to the city’s iconic harbour waterfront. The five-star hotel, prominently located over Darling Harbour, was one of the most eagerly awaited hotel openings of 2023. The IRIS app provides guests with instant access to information about hotel amenities, dining menus, local weather, and attractions. Guests can effortlessly book services or order food and beverages with just a few clicks. The app also supports the hotel by generating additional revenue opportunities and allows guests to personalise their stay from their smartphones or tablets. “Our implementation of an advanced digital F&B ordering and guest directory app has been a game-changer for our hotel,” said Anand Prabeer, Director of Beverage & Food at W Sydney. “This technology enables us to offer a seamless digital experience that our guests appreciate while also streamlining operations for our staff. Within the first six months, we’ve seen a significant rise in room service orders and a notable increase in ancillary revenue. This progress highlights our guests’ preference for a mobile-driven experience. We are excited to continue enhancing our guest experience and reinforcing our reputation as a premier luxury hotel.” Guests at W Sydney benefit from reduced wait times and improved order accuracy with mobile ordering. The app empowers guests to be in full control of their stay, allowing them to place orders and access information at their own pace and from their own devices, wherever they are. “We’re delighted with our partnership with the newly opened W Sydney. The team is fully engaged and embracing the challenge of meeting and surpassing guest demands for a modern and efficient service,” said Graham Rushin, VP of Sales and Marketing at IRIS. “Through digital ordering and the app’s seamless integration into the hotel’s operations, W Sydney is enjoying a boost in F&B revenue, optimised staff workflows, and reduced operational costs. We are thrilled to build upon our existing success with W Hotels and contribute to W Sydney’s commitment to providing exceptional guest experiences.” This collaboration between IRIS and W Sydney underscores the hotel’s dedication to innovation and guest satisfaction, setting a new standard for luxury hospitality in the digital age.

WorldVue Connect, LLC and Cabling Solutions, LLC have announced a new strategic partnership aimed at revolutionising the digital infrastructure in the hospitality industry. This agreement highlights their shared commitment to designing and constructing top-quality digital systems in hotels, enhancing the overall guest experience. WorldVue, a leader in providing video, advanced connectivity, and professional services, has a strong reputation for innovation and customer service. For nearly fifty years, WorldVue has been delivering cutting-edge technology solutions to hotels, residential properties, and enterprises worldwide. They offer a comprehensive range of services from managed technology solutions to complete digital transformations, acting as a single point of contact for all property technology needs. Robert Grosz, President and Chief Operating Officer at WorldVue, expressed his excitement about the new partnership. “Our goal is to help guest-centric real estate venues use digital technology to improve the lives of those who work, live, and enjoy these environments. A strong digital experience starts with a solid foundation of cabling and fibre optic infrastructure. Cabling Solutions excels in designing and building this infrastructure at scale.” Founded in 2004 and based in Murfreesboro, Tennessee, Cabling Solutions specialises in IT infrastructure project design, deployment, and management for the hospitality sector. Their solutions, backed by extensive industry experience, are approved by leading vendors and hotel chains. “This partnership is a significant milestone for our company,” said Lori Brown, Founder of Cabling Solutions. “WorldVue is the perfect partner for us as we scale up our projects without compromising on quality. Our established presence and expertise in building infrastructure for hospitality create significant synergies for our clients.” The alliance includes WorldVue acquiring a minority ownership stake in Cabling Solutions, establishing a funding mechanism to support growth, and an operational agreement that allows Cabling Solutions to maintain its autonomy while benefiting from WorldVue’s platform. This sets the stage for future investments and collaborative innovations. “Our strategic partnership with Cabling Solutions is in response to growing demand from our clients for top-tier infrastructure products,” added Grosz. “We are thrilled to have the talented and trusted team led by Matt and Lori Brown join us.” WorldVue, headquartered in Houston, Texas, continues to uphold its core values of innovation, collaboration, and service excellence. This partnership with Cabling Solutions strengthens WorldVue’s position as a leading provider of advanced technology solutions, enhancing the experience for property owners, staff, and guests alike.

Earlier this week, the ApeCoin decentralised autonomous organisation (DAO) announced a proposal to establish an APE-themed hotel in central Bangkok. The proposal has received overwhelming support, with more than 91% of votes in favour, signalling strong approval for the project. Voting on the proposal, known as AIP- 448, started on July 18 and will conclude on July 31. The proposed hotel will be situated in a prime downtown location, aimed at attracting both tourists and locals. The initiative seeks to elevate ApeCoin’s visibility, enhance the Bored Ape Yacht Club (BAYC) intellectual property and generate significant revenue for the DAO. AIP- 448 plans to merge intellectual property applications with the hospitality industry, arts, and cryptocurrency. The hotel will feature a variety of ApeCoin-themed attractions and amenities, such as exhibitions, an APE-themed bar and rooms decorated to reflect different APE communities. Additionally, there will be an APE-branded swimming pool and a dedicated exhibition space. The total cost for this innovative project is 410,000 APE, equivalent to $353,010, sourced from the ApeCoin Ecosystem Fund. To maintain transparency, funds will be managed through a multisig wallet with permissions granted to team members, and detailed expenditure reports will be published every two months. According to the DAO, the hotel aims to promote ApeCoin, ApeChain and the broader APE communities. The project will also direct 50% of the revenue generated from themed rooms to the ApeCoin DAO treasury for one year and will accept ApeCoin as a payment method to demonstrate the cryptocurrency’s real-world utility. Community-centric initiatives are a key component of the proposal. These include offering 50 complimentary nights of accommodation to APE holders and free access to certain hotel facilities for community members. The check-in process will be unique for ApeCoin holders, requiring verification of their ApeCoin Forum membership and wallet balance at the front desk. Guests will be encouraged to share their experiences on the social media platform X, with those seeking free stays required to post about their visit, including photos and positive feedback, to receive cash-back. The AIP team will organise and host events at no additional cost, based on participant sign-ups, ensuring no extra investment or key performance indicators are needed at this stage. The hotel will feature rooms themed around various aspects of the APE community, such as Otherside, BAYC and Animoca Brands’ Mocaverse.  This project highlights the DAO’s commitment to creative endeavours that not only enhance the ApeCoin brand but also offer significant benefits to its community. The ApeCoin Hotel in Bangkok is set to become a landmark for crypto enthusiasts and a testament to the expanding influence of decentralised organisations in real-world applications.

S Hotels and Resorts PCL, the international hospitality company under Singha Estate, is making significant strides in promoting eco-friendly tourism. In celebration of the global Plastic-Free July movement, this Thai-inspired company is rolling out unique holiday experiences centred on sustainability. Known for its world-class standards and extensive international portfolio, S Hotels & Resorts manages and invests in high-quality hotels and resorts in sought-after locations worldwide. The company has developed its own distinctive lifestyle brands while partnering with leading names in the hospitality industry. This July, their focus is on reducing plastic waste and encouraging sustainable practices. In Thailand, SHR’s sustainability efforts are making a tangible impact. At Santiburi Koh Samui, the Upcycling Project transforms old curtains and cushion covers into complimentary bags for guests, reducing waste and encouraging the use of eco-friendly alternatives to plastic bags. At SAii Phi Phi Island Village, guests join marine biologists in Sunday beach cleanups, removing almost 12,000 kilograms of marine and coastal waste in 2023. These regular communal events also offer guided trails to explore local biodiversity on land and water. At SAii Koh Samui Choengmon in Hanuman Bay, weekly beach and road cleaning sessions are followed by organic refreshments for participants. In the Indian Ocean, CROSSROADS Maldives stands out as a fully plastic-free resort. Collaborating with the Maldives’ Ministry of Climate Change, Environment and Energy, the resort maintains its pristine natural environment by hosting eco-tourism classes for guests and local schoolchildren. The Junior Marine Biologist program educates young visitors about the effects of plastic pollution on marine life, while the Marine Discovery Centre showcases rotating exhibitions on coral diversity and the importance of conservation. “To stay at the forefront of environmental stewardship, all SHR hotels take tangible actions to protect our planet,” said Michael Marshall, CEO of S Hotels and Resorts. “Our initiatives include phasing out single-use plastic, adopting electric vehicles for transportation, installing solar panels and on-site water treatment systems, providing water-refilling stations, and offering eco-friendly bathroom amenities. This July, as part of the global Plastic-Free July movement, we are excited to involve our guests in hands-on activities and experiences that contribute to a cleaner, more sustainable world.” S Hotels and Resorts’ dedication to sustainability not only enhances the guest experience but also plays a significant role in global environmental efforts. As the momentum for environmentally responsible tourism grows, SHR’s initiatives set a benchmark for others in the industry to follow.

Raffles Hotels & Resorts, a prestigious luxury hotel brand under Accor, has announced a significant partnership with World Trade Center Building, Inc. and Tokyo Tatemono Co. to introduce the first Raffles hotel in Tokyo. The new hotel will be part of the redevelopment of the historic World Trade Center (WTC) in the Hamamatsuchō district, with an expected opening in 2028. This project promises to offer guests an exquisite blend of luxury and the vibrant culture of Japan’s capital. “We are thrilled to expand the Raffles global family with the introduction of Raffles Tokyo,” said Omer Acar, CEO of Raffles Hotels & Resorts. “This hotel will feature our renowned personalised Butler Service and provide an inspiring environment where guests can experience the magic of Raffles. Collaborating with World Trade Center Building, Inc. and Tokyo Tatemono Co., we aim to deliver top-tier luxury hospitality and unveil a new urban icon in one of the world’s most vibrant cities.” Raffles Tokyo will occupy the top 46 floors of the WTC building, a Tokyo landmark since its completion in 1970. The hotel’s prime location will be ideal for both business and leisure travellers, offering easy access to notable attractions such as Tokyo Tower, the Roppongi Museum and Rainbow Bridge, as well as direct access to Hamamatsuchō station. Designed by Layan, the hotel will feature 130 guestrooms, including 27 suites with stunning panoramic views of the city. It will also offer six dining and beverage venues, a state-of-the-art fitness studio, swimming pool, spa and bathhouse. Additionally, the hotel will provide over 1,156 square metres of multifunctional meeting spaces for events ranging from intimate meetings to large gatherings. “We are delighted to welcome Accor Group, a leading operator of world-class hotel brands, as our partner,” said Hitoshi Nomura, President and CEO of Tokyo Tatemono Co. “Our collaboration aims to create a new landmark in Tokyo, enhancing the city’s international appeal and vibrancy.” Chikao Miyazaki, President of World Trade Center Building, Inc., added, “Hamamatsuchō is a major business hub in Tokyo with excellent connectivity to the Shinkansen bullet train and airports. We are confident that the development of Raffles Tokyo, in collaboration with Tokyo Tatemono, will further elevate Hamamatsuchō’s attractiveness and provide an exceptional experience for both business and leisure travellers.” This new venture marks a significant milestone for Raffles Hotels & Resorts as they bring their legendary brand to Tokyo, promising to offer unparalleled luxury and a unique experience in Japan’s bustling capital.

Hilton has announced the grand opening of Yoo2 Rio de Janeiro, Tapestry Collection by Hilton, celebrating its 20th hotel in Brazil and Tapestry’s inaugural property in Rio de Janeiro. Owned and operated by ICH/Intercity Hotéis, the 135-room hotel is situated in the lively Botafogo neighbourhood, offering stunning views of Sugar Loaf Mountain and Christ the Redeemer. This opening is part of Hilton’s strategic expansion in Brazil, with plans to introduce two new brands in the coming years. “We are thrilled to invite guests to experience this iconic destination through the hotel’s unique and vibrant design, combined with Hilton’s renowned hospitality,” said Anabel Gruber, general manager of Yoo2 Rio de Janeiro, Tapestry Collection by Hilton. “Our prime location is ideal for business travellers needing proximity to downtown and leisure guests eager to explore Rio’s famous landmarks.” The Yoo2 Rio de Janeiro was crafted by YOO Design Studio, drawing inspiration from the city’s dynamic character. The hotel features colourful murals by artist Marcelo Ment, celebrating women and the city’s attractions. The decor includes stylish tiled floors, palm-print ceilings, and street art-inspired furniture. The 135 guest rooms and suites offer breathtaking views of Corcovado (Christ the Redeemer), Pão de Açucar (Sugar Loaf Mountain), and Botafogo Beach. “We are excited to collaborate with this prestigious hospitality brand to introduce new features to our hotel,” said Alexandre Gehlem, CEO of ICH. “We believe this partnership will enhance our visibility in the global market.” Guests can relax at the rooftop pool terrace with private cabanas and The Rooftop bar, featuring a creative selection of cocktails and wines. The Cariocally Restaurant and Bar serves both international and local cuisine for breakfast, lunch, and dinner in a cozy, tropical atmosphere. Additional amenities include a state-of-the-art gym, a spa, bike rentals, and four meeting rooms. “Tapestry Collection by Hilton’s diverse portfolio of over 120 hotels worldwide offers guests unique experiences in destinations worth exploring. Yoo2 Rio de Janeiro is a perfect addition,” said Jenna Hackett, senior vice president of Hilton Lifestyle Brands. “With its lively rooftop dining, design reflecting the city’s vibrant personality, and unique experiences like on-site art tours, live Bossa Nova, and mixology classes, Yoo2 offers travellers a new way to connect with Rio’s rich culture and history.” Located in Botafogo, a neighbourhood known for its culinary, entertainment, and cultural offerings, Yoo2 Rio de Janeiro provides easy access to downtown, Rodrigo de Freitas lagoon, and the beaches of the south zone. The hotel is conveniently located seven kilometres from Santos Dumont Airport and 20 kilometres from Galeão International Airport. Yoo2 Rio de Janeiro participates in Hilton Honors, the award-winning guest-loyalty program for Hilton’s 18 hotel brands. Members booking directly can access benefits such as flexible payment options, exclusive discounts, free standard Wi-Fi, and the Hilton Honors mobile app. Hilton’s Caribbean and Latin American portfolio now includes 225 hotels and resorts, with 20 properties in Brazil. The company continues to seek growth opportunities in the region, with a pipeline of over 110 hotels, including more than 10 projects in Brazil and the upcoming introduction of Homewood Suites by Hilton and Motto by Hilton.

Radisson Hotel Group is thrilled to announce the addition of seven new properties in Turkey during the first half of 2024, including six new signings and one grand opening. These milestones move the Group closer to its ambitious target of operating 100 hotels in Turkey by 2030. Turkey is a key strategic market for Radisson Hotel Group, thanks to its prime location and booming tourism industry. Istanbul, in particular, is a significant market that has shown consistent growth and strong performance. Radisson Hotel Group aims to bolster its leading position in Istanbul and expand its presence across other major cities in the country. Elie Younes, Executive Vice President and Global Chief Development Officer at Radisson Hotel Group, expressed his excitement about the expansion: “Turkey stands as a cornerstone in Radisson Hotel Group’s global strategy, leveraging its strategic geographic position and thriving tourism landscape. We are enthusiastic about expanding our footprint in cities such as Istanbul, Izmir, Bursa, and Mersin, further solidifying our commitment to delivering exceptional hospitality experiences. These initiatives underscore our dedication to forging strong partnerships and making a positive impact in the communities we serve.” Here are the new additions to Radisson Hotel Group’s portfolio in Turkey: Park Inn by Radisson Yalova City Center Opened in April 2024, this hotel is located in Yalova, a city renowned for its thermal spas. The 103-room hotel offers modern accommodations with comfortable bedding, coffee and tea facilities, and bathroom amenities. Guests can enjoy diverse dining options, a VIP meeting room, and a spa & fitness center. Park Inn by Radisson Istanbul Caglayan Scheduled to open in Q3 2026, this hotel will be situated in central Istanbul, opposite Europe’s largest courthouse. It will feature 88 rooms, an all-day dining restaurant, a Lobby Bar & Lounge, two meeting rooms, and a gym. The Parsana Konya Hotel Set to open in Q1 2027, this hotel in Konya will offer 165 rooms, including suites and accessible rooms, an all-day dining restaurant, meeting rooms, and a fitness center. Premier Hotel Kagithane Istanbul Opening in Q3 2026, this hotel in the Kagithane district of Istanbul will feature 78 rooms, a dining lobby bar, a ballroom, and wellness facilities, including a spa, an indoor pool, and a fitness center. Radisson Hotel Group has set ambitious growth targets, planning to introduce 70 hotels globally within the next three years and reach 100 hotels in Turkey by 2030. The Group is also focusing on launching the Radisson RED brand in Istanbul, aimed at modern travellers, and planning to introduce the Radisson Collection in key cities such as Istanbul and Ankara. The Group’s strategy includes expanding its resort portfolio in Turkey. Current properties include Radisson Blu Resort & Spa, Cesme, Radisson Collection Hotel Bodrum, Radisson Blu Hotel Kaş, and Radisson Blu Hotel Mount Erciyes. Upcoming hotel openings include: Radisson Hotel Mersin Opening in September 2024 on Turkey’s Mediterranean coast, near Adana Şakirpaşa Airport and the country’s largest port. Radisson RED Izmir Point Bornova Set to debut in Q4 2024 in Izmir’s Point Bornova district, adjacent to a major shopping mall, this hotel will offer 175 rooms, including luxurious suites. Radisson Hotel Istanbul Merter Scheduled to open in Q4 2024 in Istanbul’s textile hub, featuring 267 rooms, a restaurant, lobby bar, coffee shop, meeting rooms, an event hall, retail shops, a spa, an indoor pool, and gym facilities. Radisson Hotel Bursa Opening in Q1 2025 in the Nilufer district of Bursa, this hotel will offer 163 rooms and suites with modern amenities and stylish design. With these new developments, Radisson Hotel Group is set to enhance its presence in Turkey, providing exceptional hospitality experiences and supporting the growth of the tourism industry in the region.

Choice Hotels International, Inc., one of the largest lodging franchisors globally, has announced a strategic partnership with Entegra, the world’s leading food group purchasing organisation. This collaboration is set to provide substantial benefits to Choice branded hotel owners by granting them access to over 3,000 suppliers worldwide through Entegra’s cutting-edge digital purchasing platform. This agreement aims to transform the food purchasing process for Choice Hotels’ franchisees, enabling them to make informed, cost-effective decisions that can improve their business performance while reducing expenses. Entegra Procurement Services, which operates in ten countries, is well-known for its extensive support of the hospitality industry, including hotels, restaurants, golf and leisure facilities, and senior living communities. As a subsidiary of Sodexo, Entegra leverages its vast purchasing power along with a suite of digital tools, personalised advisory services, and a strong corporate social responsibility program. Damien Calderini, Global CEO of Entegra, expressed his enthusiasm about the partnership: “We are proud to partner with Choice Hotels, a leading and successful lodging company. Our comprehensive suite of data and digital tools, procurement solutions, and supply-chain expertise will help Choice Hotels provide its franchisees with opportunities to create exceptional hospitality experiences for their guests.” Anya Kroupnik, Vice President of Procurement at Choice Hotels, highlighted the potential benefits for franchisees: “This agreement with Entegra will bring more value to our brands and franchisees, who can expect better pricing on products and enhanced operational support. This partnership will help us continue to deliver on our promise of reducing the total cost of hotel ownership and improving guest satisfaction.” Jeff Porterfield, Senior Vice President of Client Services at Entegra, emphasised the ongoing benefits for Choice Hotels’ franchisees: “Our clients choose Entegra for our wide range of products and services and remain with us because we provide numerous ways for them to stay competitive and succeed. We are excited to offer Choice franchisees dedicated service and support, along with access to our innovative technology platform, which will enable greater business intelligence and operational efficiency.” This partnership represents a significant advancement for Choice Hotels and its franchisees, promising to enhance the guest experience and streamline operations through smart purchasing and dedicated support.

Lighthouse, formerly known as OTA Insight, has launched Channel Manager, a pioneering AI-powered solution aimed at transforming pricing, promotion, and distribution for independent hotels. This launch follows the recent integration of Stardekk into the Lighthouse platform, marking a significant step forward in addressing the longstanding issues of static pricing, promotion, and distribution technologies. Traditionally, independent hotel owners, general managers, and sales leaders have relied on disparate tools for these functions, which often lack connectivity and require extensive manual oversight. These outdated methods are slow and inadequate for the fast-paced needs of modern hoteliers. Lighthouse’s new solution acts as a ‘revenue co-pilot’ for independent hoteliers by automating the analysis of market demand, competitor pricing, reservations, and optimal channel distribution. This allows hotel operators to save time, make informed pricing decisions, and streamline the process of updating prices and promotions across the most beneficial online travel agencies (OTAs) and other channels. Lighthouse’s platform offers a suite of advanced features tailored for independent hotels. The Lighthouse Pricing Manager utilises AI to automate rate recommendations and promotional strategies based on real-time market demand and current occupancy levels. Automated parity management ensures consistent and competitive pricing across all distribution channels. The Lighthouse Channel Manager efficiently pushes pricing, promotions, availability, and channel restrictions to the most effective channels in real-time. Independent hoteliers can access the same high-quality data used by larger chains, with Lighthouse powering solutions for over 65,000 hotels worldwide, making it a leader in hospitality data quality. The platform also boasts robust customer service, with local support teams available in 14 languages. Connectivity is seamless, as the Channel Manager integrates with over 200 OTAs and more than 50 PMS systems. The integrated approach between the Channel Manager and Pricing Manager ensures better pricing and distribution decisions, enhancing overall ease of use. Sean Fitzpatrick, CEO at Lighthouse, expressed his enthusiasm for the new platform: “We are dedicated to redefining what’s possible in hospitality technology. Lighthouse is the next-generation commercial platform designed to empower independent hoteliers with the tools they need to grow their topline revenue, so they can continue investing in delivering unforgettable guest experiences.” The introduction of Lighthouse’s AI-powered Channel Manager is poised to unify all aspects of pricing, promotion, and distribution management. This advancement enables independent hoteliers to respond swiftly to market shifts, capitalise on emerging trends, and ultimately enhance occupancy rates, revenue, and profitability. This innovative solution sets a new standard for independent hotel management, allowing hoteliers to focus on providing exceptional guest experiences.

In a significant stride towards sustainable tourism, IHG Hotels & Resorts has introduced its groundbreaking Low Carbon Pioneers programme. This initiative unites energy-efficient hotels, committed to eliminating on-site fossil fuel combustion and relying solely on renewable energy. Among the inaugural members of this programme are the Kimpton BEM Budapest in Hungary, Iberostar Waves Cristina in Spain, and Holiday Inn Express Madrid Airport, also in Spain. These hotels will spearhead IHG’s efforts to experiment, learn, and disseminate best practices in sustainability. Each property will implement cutting-edge initiatives, such as high-efficiency heat pumps for heating and hot water, alongside fully electric kitchens. IHG’s Green Engage environmental platform will be utilised to meticulously track energy data. Moreover, each participating hotel will attain an operational sustainability certification recognised by the Global Sustainable Tourism Council, such as Green Key, or a sustainable building certification like LEED, BREEAM, or EDGE. New establishments will have a 12-month window post-opening to secure these certifications. The broader vision of this initiative is to inspire more hotels to join the Low Carbon Pioneers programme. Simultaneously, IHG is forming a “low carbon ready” cohort of hotels, poised to transition fully to renewable energy as it becomes available in various regions. IHG CEO Elie Maalouf expressed his enthusiasm about the initiative: “We are excited to launch our Low Carbon Pioneers programme as another innovative way in which we’re meeting evolving guest expectations, helping our hotel owners future-proof their businesses, and reducing carbon across our estate.” Maalouf underscored the importance of this step in IHG’s ongoing sustainability journey. He called for broader support from governments, emphasising the need for greater access to renewable energy, incentives for hotel owners, and reduced costs for green technologies. “Accelerating change at scale for both IHG and the wider industry also requires broader support from governments,” he added. IHG is dedicated to collaborating with industry bodies and governments to achieve a greener, more resilient future. The Low Carbon Pioneers programme aims not only to lower carbon footprints but also to serve as a beacon for others in the industry. Guests will soon find these pioneering hotels marketed as low carbon or low carbon-ready across IHG’s booking platforms, making it easier for environmentally conscious travellers to make sustainable choices.

Aptech has joined forces with BirchStreet Systems to bring significant efficiency and automation improvements to the hospitality industry’s procure-to-pay (P2P) process. This partnership addresses the growing demand for integrated cloud-based enterprise accounting and P2P solutions, providing hoteliers with enhanced control over purchase orders, invoicing, budgeting, order delivery, flexible payment options, invoice imaging, and financial review capabilities. Valerie Layman, Chief Product Officer at BirchStreet, emphasised the necessity of this advancement: “With the hospitality sector grappling with critical staffing and supply chain challenges, it’s essential for leading technology providers to collaborate and streamline operations. We’re excited to partner with Aptech to deliver top-tier integrated P2P and accounting solutions to the hotel industry.” Twenty Four Seven Hotels, a Southern California-based hotel management company, is one of the many beneficiaries of this partnership. Dedicated to continuously improving guest and associate experiences, the company transitioned from Aptech’s legacy accounting system to PVNG for enterprise accounting, integrating it with BirchStreet’s P2P solution. This integration has significantly enhanced operational efficiency by eliminating the need for manual entry of purchase orders and invoices. Khanh Tran, Vice President of Finance & Accounting at Twenty Four Seven Hotels, highlighted the positive impact of this integration: “The collaboration between Aptech and BirchStreet has been crucial to our performance. Our vendor relationships have strengthened, as our accounts payable process and check runs are now seamless. Vendors are paid on time, and our hotels never run out of essential merchandise for our guests.” Tran further explained the benefits of this integration: “By eliminating the need to re-key invoices, we save a significant amount of time and reduce input errors and missing statements. Data flows automatically from BirchStreet into PVNG, with easy access via hyperlinks. While GMs still review invoices, the tedious task of data entry and research is no longer necessary. Both companies provide exceptional customer service, earning a perfect score from us. We couldn’t ask for better partners in the hospitality sector.” The partnership between Aptech and BirchStreet offers hoteliers numerous benefits, including enhanced reporting on un-invoiced purchase orders, better control over purchase orders before they reach suppliers through approvals and bid management, and reduced rogue spending by ensuring orders are sent to compliant vendors. The partnership also consolidates suppliers and buyers on a single platform for better product visibility, enables real-time budget and checkbook management, and improves the receiving process to manage goods received effectively. Additionally, hoteliers can access automatic accruals for goods received but not yet invoiced, automate invoice data entry into Accounts Payable, leverage an approval workflow for the invoice payment process, utilise digital storage of invoice images with easy search capabilities, and increase P&L review efficiency by allowing a drill down from the Summary Income Statement to invoice images. “PVNG has become a game-changer in hotel accounting,” said Jill Wilder, President of Aptech. “Featuring modules for Accounts Payable, Accounts Receivable, and General Ledger, when combined with BirchStreet’s P2P functionality, it simplifies payment processes across the board. Finding reliable technology partners is challenging today, but Aptech and BirchStreet offer the tools and industry expertise our customers need for smooth financial management.” This partnership marks a significant advancement in the automation and efficiency of procurement and accounting processes in the hospitality industry, allowing hoteliers to focus more on delivering outstanding guest experiences.

Guestline has introduced a range of self-service options within its GuestStay platform, integrating artificial intelligence to ease the workload on hotel staff and empower guests with greater control over their stays. This new self-service portal allows guests to manage their hotel reservations, including modifying dates, updating rate plans and pre-ordering additional services such as breakfast or parking, all through their own devices. The integration of AI streamlines the process by automating the identification and categorisation of requests in the Property Management System (PMS). This automation not only reduces the time spent on administrative tasks but also enhances the efficiency of addressing guest needs. Additionally, guests can now make restaurant reservations through ResDiary, a leading table management software provider that is now seamlessly integrated into the portal. This feature provides a smooth booking experience for guests looking to enjoy the hotel’s dining options. Chris Jones, Senior Product Manager at Guestline, emphasised the advantages: “Our self-service portal allows guests to handle their own reservations, which helps hotel staff focus on delivering exceptional service. The AI integration boosts efficiency by automating tasks and providing valuable data that enhances personalisation. In our trials, corporate travellers have particularly valued the ability to make quick changes and specific requests ahead of their stay.” The self-service portal also increases the visibility of hotels’ food and beverage offerings and ancillary services, potentially boosting Total Revenue Per Available Room (TRevPAR). This is especially valuable for room-only bookings made through online travel agencies (OTAs). Jones noted, “Hotels utilising our portal are seeing a rise in restaurant bookings due to the ResDiary integration. Currently, around 25% of table reservations are made via the GuestStay portal, and we are developing additional upsell options to drive further revenue. In a market where room-only margins are slim, every increase in guest spending is important. Reducing manual tasks and offering guests more control is key to our vision for GuestStay.” The portal also facilitates guest self-service for tasks such as pre-arrival digital registration, checking spending during the stay and handling check-out processes. This capability further reduces the administrative burden on hotel staff. Hundreds of Guestline clients are already experiencing the benefits of these features. Digital registration completion rates have reached an average of 31%, speeding up check-ins and helping hotels collect up to 100% more genuine guest email addresses, which boosts direct bookings. Guestline plans to introduce additional functionalities later in 2024, aimed at further enhancing the visibility of ancillary services and food and beverage options and automating upsells and upgrades to increase revenue.