At Redd Media, we envision a future where every hotel department, from front office and housekeeping to F&B, wellness, revenue management, marketing, operations, IT, HR, and beyond works in harmony to enhance every step of the guest journey. We believe that the true transformation of guest experience lies in a fully integrated, cross-departmental approach that unites people, processes, and technology.
Through insightful events, impactful publications, and timely industry updates, we strive to set new standards for excellence in guest engagement and satisfaction across the global hotel sector.
Our mission is to empower hoteliers by embracing innovation while addressing the day-to-day operational challenges that all departments face. By fostering collaboration, sharing real-world insights, and celebrating diverse perspectives from across the hotel organisation, we equip teams to exceed guest expectations, foster loyalty, and operate with a consistently guest-centric mindset.
Be part of a groundbreaking experience! The Hotel Guest Experience Forum, hosted in four dynamic locations – the Middle East, UK, Europe, and India is a hotelier-led event designed exclusively for professionals at the Director level and above. We guarantee an industry-first 2:1 ratio of hoteliers to other attendees, ensuring meaningful conversations, personalised learning, and exceptional networking opportunities.
In 2025, we proudly present a brand-new lineup of speakers at each event, bringing fresh voices and inspired thinking to the stage. From seasoned leaders to emerging talent, we welcome diverse insights that elevate discussions and help shape the future of hotels and guest experience.
With deep-dive discussions, practical takeaways, and holistic viewpoints from all hotel departments, our Forum series are your gateway to redefining the guest experience from check-in to checkout and beyond.
