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Every guest experience & loyalty story we have published, newest first.
HiJiffy has introduced Aplysia 3, a new hotel chatbot powered by Retrieval-Augmented Generation (RAG) technology. This innovation allows hotels to provide accurate, context-aware answers…
Hyatt Hotels Corporation has announced plans for Samara Lombok, a new luxury hotel in South Lombok, Indonesia, marking the debut of the Destination by…
IHG Hotels & Resorts has officially launched the world’s first voco resort with the opening of voco Quang Binh Resort by IHG in Vietnam.…
Hotel Montagne, one of Sweden’s oldest hotels, is redefining active hospitality, seamlessly combining history, sustainability, and wellness. Originally built in 1862, the hotel reopened…
TRYBE, a cloud-native spa, activity, and hospitality booking platform, has announced its integration with Bookboost, a leading CRM for modern hospitality. This partnership enables…
Cendyn and Loyalty Juggernaut (LJI) have announced a strategic partnership that enhances enterprise-level hotel loyalty programs, integrating Cendyn’s industry-leading CRM with LJI’s GRAVTY platform.…
IHG Hotels & Resorts, one of the world’s leading hospitality brands, has modernised its global call centre operations by integrating Genesys Cloud, an AI-powered…
Located along Haugesund’s harbour line, Home Hotel Amanda is redefining guest experiences with a new wellness initiative. Visitors can now check in, settle in,…
Home Hotel Gabelshus, situated in the mesmerising Frogner neighbourhood of Oslo, is embracing a modern approach to hospitality by integrating Gympak’s innovative wellness solutions.…
Radisson Hotel Group has announced the launch of Aaramgah Jawai Resort & Spa, a member of Radisson Individuals Retreats, further strengthening its presence in…
DoubleTree by Hilton has unveiled piebird, a brand-new restaurant and bar concept set to roll out across its U.S. properties later this year. Developed…
Hilton Garden Inn Tirana is redefining hospitality with a fresh focus on wellbeing. Through a new collaboration with Swedish wellness brand Gympak, guests can…
