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Every guest experience & loyalty story we have published, newest first.
Travel technology company Duffel and financial infrastructure provider Katanox have announced a major strategic partnership to integrate hotel bookings, payments, and embedded financing into…
Hospitality cloud platform leader Mews has announced a strategic affiliation with Preferred Hotels & Resorts, joining the world's largest independent hotel brand as its…
Global hospitality leader Accor and iconic entertainment and hospitality brand Hard Rock International have announced a landmark global strategic partnership spanning hotel distribution, loyalty…
Leading hospitality and travel technology platform HotelRunner has officially opened its flagship Autonomous Supply™ Program to the wider industry following a successful closed beta…
Singapore’s premier lifestyle and integrated destination, Resorts World Sentosa (RWS), has announced a landmark co-innovation partnership with global technology leader Honeywell to roll out…
Guest feedback intelligence platform Customer Alliance has announced a strategic marketplace integration partnership with hospitality management software leader Cloudbeds. Designed to streamline review collection…
Luxury hospitality leader Raffles Hotels & Resorts has announced the launch of The Little Shop by Raffles, its first global e-commerce platform dedicated to…
To celebrate its transition to the Nasdaq stock exchange and highlight its expanding "New Ways to Stay" global marketing campaign, hospitality leader Hilton has…
Edinburgh-headquartered Customer Relationship Management (CRM) and Customer Data Platform (CDP) specialist For-Sight has officially joined Net Affinity and SmartHotel as part of the expanding…
Global hospitality major IHG Hotels & Resorts has announced the signing of two new Holiday Inn properties in regional Australia, adding a combined 190…
Global hospitality technology leader Avalora has officially launched Cross-Platform Guest Intelligence™ (CPGI), an AI-powered analytics and conversational intelligence platform engineered to unify guest interaction…
In a unique fusion of luxury gastronomy and high-end perfumery, Marcus Restaurant & Terrace at Four Seasons Hotel Montreal has announced an exclusive mixology…
