Agenda
8:00AM TO 9:00AM
Registration, Arrival Breakfast, and Networking
Kickstart your day with registration, a welcome breakfast, and the chance to network with fellow attendees, sponsors, and exhibitors. Build meaningful connections before the main sessions commence.
9:00AM TO 9:10AM
Welcome Address
Kevin Hollinrake MP, Shadow Secretary of State for Business and Trade and Ex Minister of Hospitality will a give visionary speech, setting the tone for the day and the future exploring how digital dynamics can reshape guest experiences and the future of hotel sector.
Kevin Hollinrake
Shadow Secretary of State for Business and Trade, DEPARTMENT FOR BUSINESS AND TRADE
9:10AM TO 9:45AM
Keynote - Navigating the Horizon: Unveiling the Future of Guest Experience and the Hotel Industry
Step into the future of Guest Experience and the Hotel industry with our Keynote Presentation. This Presentation is led by seasoned Hotelier Eva Klausner, Director of Guest Experience at Numa who has mastered the art of Guest Experience. Eva will share her experiences and highlight the emerging trends that are reshaping the hotel sector. Gear up for an insightful exploration into the future of the Guest Experience and Hotel Industry at the forefront of the Hotel Guest Experience Forum.
Eva Klausner
Director of Guest Experience, NUMA
9:45AM TO 10:00AM
Introduction to Robot KettyBot Pro & CC1: Transforming the Hotel Sector
Josh Olsson
Josh Olsson, SOLSTICE ROBOTICS
10:00AM TO 10:40AM
Power Panel – Enhancing Operational Efficiency through Technology
• Industry leaders share insights into leveraging technology to streamline operations and enhance guest experiences, from check-in processes to housekeeping management, and extending to food and beverage services.
• The discussion will cover the integration of smart technologies, data analytics, and AI to improve operational efficiency across various departments, including F&B operations, check-in processes, housekeeping management, and payment systems.
Scot Turner
Founder & Managing Director, AUDEN HOSPITALITY
Mark Gallagher MIH
Area General Manager UK, DORSETT HOSPITALITY INTERNATIONAL
Emily Coubrough MIH
Director of Front of House, ROSEWOOD HOTEL GROUP
Ramona Dirlea
Director of Rooms Operations, AXIOM HOSPITALITY
James Lemon
Global Lead for Travel & Leisure, STRIPE
Peter Bradley FIH
Director Of Food and Beverage, THE WESTIN LONDON CITY HOTEL & RESIDENCES
10:40AM TO 10:50AM
Shaping the Future of Hotels: Empowering the Next Generation
Chris Gamm
Chief Executive Officer, SPRINGBOARD CHARITY
10:50AM TO 11:25AM
Morning Coffee, 1-2-1 Meeting with Suppliers & Technology Demonstration
Take a mid-morning break to enjoy coffee while connecting in private, one-to-one meetings with leading suppliers. This is an excellent opportunity to explore tailored solutions and experience live technology demonstrations designed to enhance your hotel operations and guest experience.
11:25AM TO 12:00PM
Case Study: Shaping the Guest Journey with Hoteliers and Industry Leaders
In this dynamic session, three industry experts will each take 10 minutes to present compelling hotel case studies. They will share the innovative strategies and practical solutions that have transformed both business performance and guest experiences. By focusing on real-world success stories, this session offers a unique blend of insights, showcasing how the synergy between operations and technology can elevate the guest journey.
Case Study # 1: Embedding ESG to future proof your business
A case study from RBH demonstrating how and why it is essential to tackle ESG head on and fully embed it into your company to ensure you continue to attract and retain talent, drive revenues from both corporate and leisure travellers, and future proof your asset value.
Stephen Harron
Operations Director, Operations Director
Case Study # 2: Customer Curated Experiences
A case study from Verdi Hotels, a Corinthia Hotel Group
Leverage each customers’ interests to build a better overall experience. Empowering customers to curate their own itinerary with your highlighted recommendations.
Jonathon Liu
Chief Commercial Officer, VERDI HOTELS
Case Study # 3: Evaluating Energy Consumption with GRMS
A case study from Zennio
This case study analyses hotel energy consumption using data from Guest Room Management Systems (GRMS). It aims to identify patterns, highlight areas for potential energy savings, and discuss strategies for improving energy efficiency in the hotel sector.
Vidar Thomassen
Director, ZENNIO
12:00PM TO 12:00PM
Innovation Spotlight: The Optimal Tech Solution Stack for Enhancing Guest Experience and Streamlining Hotel Operations
5 Million Rooms and Counting: A Guest Experience Solution Honed at the Sharp End
In this Innovation Spotlight presentation, Jean-Phillipe Lenot, Global Hospitality Director at Alcatel-Lucent Enterprise (ALE) – a pioneer in communication innovation for the hospitality industry – will reveal how a suite of complementary technologies can optimise every touchpoint in the hotel journey, for both guests and staff. Drawing from ALE’s extensive experience in powering and supporting millions of hotel rooms globally, and focusing on the omni-connected traveler journey, this session will explore key questions such as:
- How can we create a frictionless guest experience anywhere and anytime?
- How can we ensure our guests enjoy instant access to amenities and staff, leveraging data to continuously reinvent their experience and prepare for the future?
- How can we stand out and increase loyalty by creating a direct connection with our guests?
- How can we boost customer satisfaction and generate new revenues while maintaining safety regulations?
- How can we enable staff to maximise customer relations and hotel operations with unsurpassed agility?
- How can we achieve all of this while managing business overheads with easy-to-use, secure, and resilient features and functionality?
Join us for an insightful session that will showcase how ALE’s cutting-edge solutions can elevate both guest experience and hotel operations to new heights.
Jean-Philippe Lenot
Global Hospitality Director, ALCATEL-LUCENT ENTERPRISE
1:00PM TO 2:00PM
Lunch, Networking, and 1-2-1 Meetings
Indulge in an amazing buffet lunch while networking with fellow attendees, sponsors, and exhibitors. Enjoy the opportunity for informal 1-2-1 meetings with prospective suppliers in a private setting.
1:00PM TO 2:00PM
Lunch, Networking, and 1-2-1 Meetings
Indulge in an amazing buffet lunch while networking with fellow attendees, sponsors, and exhibitors. Enjoy the opportunity for informal 1-2-1 meetings with prospective suppliers in a private setting.