WELCOME TO UK’S 2ND

HOTEL GUEST EXPERIENCE FORUM

LONDON, 8 JUL 2025

The Hotel Guest Experience Forum is produced by REDD Media Limited, dedicated to Redefining Experiences through Digital Dynamics. Recognising the UK’s unique hotel sector challenges and opportunities, this forum gathers hoteliers, industry professionals, collaborators, and thought leaders to address emerging priorities and drive innovation in the hotel guest experience tailored to the UK market.

Forum Details

Date and Venue: 8 July 2025 at The Waldorf Hilton, London.

Audience: The Hotel Guest Experience Forum is designed for senior executives and decision-makers at the CXO, Managing Director, Head, General Manager, EVP, SVP, VP, AVP, and Director levels. We expect to welcome over 150 Hotel Leaders dedicated to shaping the future of the Hotel Guest Experience.

Job Roles: Attendees will include C-Level executives, Managing Directors, General Managers, and key leaders across areas such as:

• Guest Experience

• Revenue Management

• Data Analytics and IT/Technology

• Ecommerce and Digital Marketing

• Hotel Operations

• Commercial Strategy and Distribution

• Sustainability

• Wellness, Spa

• Engineering and Facility Management

Format: Expect a rich blend of insightful discussions, interactive sessions, hands-on workshops, and networking opportunities designed to inspire and inform.

For the full agenda and updates, please visit: [LINK]

Vision

To transform the UK hotel guest journey by addressing key domestic priorities such as sustainability, workforce challenges, and advanced technology integration, ensuring experiences that are seamless, memorable, and future-ready.

Mission

Our forum is built on three core missions:

1. Tackle the UK’s Unique Challenges: Address the UK-specific issues, such as achieving sustainability goals amidst rising energy costs, adapting to new government regulations, and integrating local community engagement.

2. Elevate Workforce Dynamics: Focus on empowering the UK’s hotel workforce through advanced training, well-being initiatives, and technology-driven efficiency.

3. Lead in Personalisation: Enable UK hoteliers to deliver hyper-personalised guest experiences by leveraging cutting-edge data analytics and AI solutions.

Why Attend?

1. UK-Specific Insights: Gain actionable insights tailored to the unique challenges and opportunities in the UK hotel sector, from navigating post-Brexit operational shifts to adapting to new sustainability frameworks.

2. Innovation: Stay ahead with the latest trends and advancements shaping the UK hotel sector, including green energy solutions, localised guest offerings, and workforce transformation.

3. Networking Opportunities: Engage with industry leaders, visionaries, and peers from across the UK to forge connections, explore partnerships, and drive growth in an evolving domestic market.

Focus: UK Hotel Sector in 2025 and Beyond

The UK hotel sector is undergoing a dynamic transformation, driven by the following key priorities:

• Sustainability as a Competitive Edge: Meeting the UK’s stringent sustainability goals by adopting green energy solutions, reducing carbon footprints, and integrating eco-friendly practices throughout operations.

• Tech-Powered Personalisation: Leveraging AI, IoT, and advanced analytics to create bespoke guest experiences, addressing the preferences of UK and international travellers alike.

• Empowering the Workforce: Tackling staff shortages through upskilling, automation, and initiatives that improve job satisfaction and productivity.

• Local and Global Balance: Striking a balance between catering to domestic travellers and maintaining appeal to international guests amidst shifting travel trends.

Join Us!

Don’t miss this transformative event! Join us at the Hotel Guest Experience Forum in London and gain invaluable insights tailored to the UK’s hotel sector landscape.

Reserve Your Spot Now!

For inquiries and registration, visit: [LINK]