2025
The Waldorf Hilton, London
WELCOME TO HOTEL GUEST EXPERIENCE FORUM
The Hotel Guest Experience Forum is produced by REDD Media Limited, dedicated to Redefining Experiences through Digital Dynamics. Acknowledging technology’s pivotal role in shaping the hotel sector, we convene hoteliers, professionals, collaborators, and thought leaders to explore into the latest trends, challenges, and advancements in the hotel guest experience landscape.
Forum Details
- Date and Venue: 2nd October and The Waldorf Hilton, London.
- Audience: Hotel Guest Experience Forum is an exclusive event tailored for senior executives at the CXO, MD, Head, GM, EVP, SVP, VP, AVP, or Director levels. We anticipate welcoming over 100 Hotel Leaders who play a vital role in shaping the Future of Hotel Guest Experience.
- Job roles: We welcome C-Level executives, Managing Directors, General Managers, and leaders in various domains such as Guest Experience, Revenue Management, Data Management, IT/Technology, Rooms, Ecommerce, Marketing, Operations, Commercial, Distribution, Digital, Sustainability, Engineering and more to join us.
- Format: Insightful discussions, interactive sessions, and networking opportunities await you.
- For detailed information, please visit the Agenda: LINK
Vision
Our vision is to transform guest experiences through digital advancements and seamless interdepartmental collaboration, blending technology, personalised service, and operational excellence to ensure every encounter is memorable, efficient, and delightful.
Mission
Our Forum has three missions:
- Emerging Trends: We serve as a platform for knowledge exchange, exploring advancements from AI-driven personalisation to contactless check-ins, all aimed at enhancing guest satisfaction.
- Optimise Revenue Growth: Empowering hotels to thrive, we create opportunities for Hotels to elevate guest experiences, driving revenue through exceptional service and fostering loyalty with every stay.
- Enhance Marketing Strategies: Our mission is to serve as the ultimate hub for hoteliers, facilitating strategic planning to optimise their digital presence.
Why Choose Us?
- Expertise: With years of experience in the media industry, we bring unparalleled expertise and insights to our events, ensuring valuable experiences for all participants.
- Innovation: We are dedicated to staying ahead of the curve, constantly seeking out new trends and technologies to incorporate into our events and provide our attendees with the latest insights and strategies.
- Networking Opportunities: Our events provide unparalleled networking opportunities, connecting industry professionals, thought leaders, and innovators from around the world to foster collaboration and drive business growth.
Don’t miss this transformative event! Join us at the Hotel Guest Experience Forum in London and stay ahead of industry trends. 🌟
FORUM HIGHLIGHTS
LEADERSHIP INSIGHTS
Engage with top-tier leaders as they share their perspectives on navigating the evolving landscape of hotel technology and leadership strategies that drive success.
CUTTING-EDGE TECHNOLOGY
Explore the latest innovations and technological advancements shaping the guest experience in modern hotels. Discover how emerging technologies including AI and IoT, are redefining industry standards.
INTERACTIVE DISCUSSIONS
Participate in dynamic discussions led by industry leaders, exploring the evolving landscape of hotel technology and effective leadership strategies for success.
NETWORKING OPPORTUNITIES
Connect with like-minded professionals, forge new partnerships, and expand your network within the hotel and technology sectors. Build relationships that drive success in your professional journey.
TECH-DRIVEN GUEST EXPERIENCES
Explore latest trends in leveraging technology to enhance and personalise guest experiences, from check-in to in-room amenities.
DATA SECURITY AND PRIVACY
Explore the critical aspects of data security and privacy in an era where guest information is at the forefront of technological advancements.
INNOVATIONS IN SMART HOTELS
Gain insights into how smart technologies are revolutionising hotel operations, energy efficiency, and overall sustainability.
REVOLUTIONISING REVENUE
Uncover the latest trends and strategies in revenue management, optimising pricing strategies for increased profitability.
MARKETING IN THE DIGITAL AGE
Navigate the evolving landscape of digital marketing for hotels, leveraging technology to reach and engage guests effectively.
AI AND IOT INTEGRATION
Understand how AI and IoT are transforming guest experiences, operations, and decision-making processes in the hotel industry.
LATEST TRENDS AND ISSUES WE WILL COVER
FORUM HIGHLIGHTS
LEADERSHIP INSIGHTS
Engage with top-tier leaders as they share their perspectives on navigating the evolving landscape of hotel technology and leadership strategies that drive success.
CUTTING-EDGE TECHNOLOGY
Explore the latest innovations and technological advancements shaping the guest experience in modern hotels. Discover how emerging technologies including AI and IoT, are redefining industry standards.
INTERACTIVE DISCUSSIONS
Participate in dynamic discussions led by industry leaders, exploring the evolving landscape of hotel technology and effective leadership strategies for success.
NETWORKING OPPORTUNITIES
Connect with like-minded professionals, forge new partnerships, and expand your network within the hotel and technology sectors. Build relationships that drive success in your professional journey.
LATEST TRENDS AND ISSUES WE WILL COVER
TECH-DRIVEN GUEST EXPERIENCES
Explore latest trends in leveraging technology to enhance and personalize guest experiences, from check-in to in-room amenities.
DATA SECURITY AND PRIVACY
Explore the critical aspects of data security and privacy in an era where guest information is at the forefront of technological advancements.
INNOVATIONS IN SMART HOTELS
Gain insights into how smart technologies are revolutionizing hotel operations, energy efficiency, and overall sustainability.
REVOLUTIONIZING REVENUE
Uncover the latest trends and strategies in revenue management, optimizing pricing strategies for increased profitability.
MARKETING IN THE DIGITAL AGE
Navigate the evolving landscape of digital marketing for hotels, leveraging technology to reach and engage guests effectively.
AI AND IOT INTEGRATION
Understand how AI and IoT are transforming guest experiences, operations, and decision-making processes in the hotel industry.