Magazine/Back issues/Issue 02
Issue Nº 02
2025 edition
Published January 2025. Free to read online.

Hotel Guest Experience Magazine

This edition spotlights the industry’s most dynamic voices redefining hospitality across Europe, the Middle East, and Asia. From thought-provoking interviews to data-driven insights, this issue explores how technology, sustainability, and human connection are shaping the next era of guest experience.

Interviews
5 leaders
Regions
UK · EMEA · Asia
Feature
Vision 2025
Tap the cover to read
January 2025
Opens the full issue as a flipbook
January 2025
5
Featured
interviews
3
Features &
columns
5
Brands in
Vision 2025
3
Regions
UK · EMEA · Asia
This issue's focus

Interviews, features and brand outlooks for the year ahead, from operators, founders and the companies behind the technology.

Regions covered

United Kingdom · EMEA · Asia

“
Creating seamless, sustainable, and emotionally resonant guest journeys because the future of hospitality starts with the experience you design today.
The thread running through Issue 02
Brands featured

Vision 2025

Global brands share their vision for the year ahead: how they are shaping guest experience, investing in people, and navigating change.

01
Radisson Hotel Group
Vision 2025
02
Marriott International
Vision 2025
03
TIME Hotels
Vision 2025
04
Hoteza
Vision 2025
05
Agilysys
Vision 2025
Featured interviews

Five voices on designing the guest journey

From experience design and culture to regenerative tourism and bold hotel design. Each conversation runs in full inside the issue.

MT
No. 01 · Featured conversation

Michelle Thomas

Head of Experience · Lamington Group

On what it truly means to design a guest experience from the inside out and why culture is the foundation of every great stay.

Experience design·Culture
No. 02
CB

Custódio Barreiros

Founder & CEO · EIP MGT

How building a management company around guest experience first rather than revenue creates long-term competitive advantage.

Leadership·Strategy
No. 03
KS

Kasia Szczechowicz

Regional Operations Manager · Legacy Hotels

Scaling consistency across multiple properties without losing the personal touch that makes guests feel genuinely welcomed.

Operations·Consistency
No. 04
ML

Marten Lewis

Bluestone National Park Resorts

A blueprint for regenerative tourism how nature-led hospitality creates experiences guests remember for a lifetime.

Sustainability·Regenerative tourism
No. 05
DV

Dravya Vijayvargiya

StandOut Hotels

Design-led hospitality and why bold aesthetic choices are increasingly central to how guests choose and remember a property.

Design·Brand
Also in this issue

Features, opinion and a column

01
Feature

Generative AI: Transforming the Guest Experience

How digital humans and AI avatars are revolutionising service, and where the human element remains irreplaceable.
02
Opinion

Guest Experience Starts with the Employee Journey

Why empowering staff is the single most effective lever for improving guest satisfaction.
03
Column

In Hospitality, the Small Things Matter. Even the Butter!

A reminder that true hospitality lies in the details, and why the smallest gestures leave the deepest impressions.
What's inside

The issue index

Guest Experience Design
Feature
AI & Technology
Feature
Sustainability
Interview
Operations
Interview
People & Culture
Opinion
Leadership
Interview
Brand & Design
Interview
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The archive

Other issues

2026
The Technology & Trust Issue. Coming soon.
Apr 2025
Guest experience, leadership and strategy.
Oct 2024
The launch issue. Trends to watch and interviews with industry leaders.