Our inaugural issue examines the forces reshaping hotel guest experience from the rise of robotics and AI to the evolving role of payments, F&B innovation, health & wellness, and the digital transformation agenda. With exclusive interviews from across the UK and EMEA, this launch edition sets the agenda for the industry’s most pressing conversations.
Robotics, payments, F&B, wellness and digital transformation, as seen by the people running hotels and the companies that serve them.
United Kingdom · EMEA
Agenda highlights from the 1st Hotel Guest Experience Forum in London, where hotel leaders met to discuss technology, operations, marketing and the next generation of hotel leadership.
Hotel openings, direct bookings, ESG, F&B and housekeeping, told by the people doing the work. Each interview runs in full inside the issue.
On building a Manchester-inspired guest experience from the ground up and how local supply networks and authentic identity define the modern hotel opening.
Why rate parity is the single biggest barrier to direct bookings and how diversifying the channel mix is reshaping the revenue landscape for independent hotel groups.
How RBH embeds sustainability across the full guest journey from removing single-use plastics to driving towards Net Zero Carbon without compromising guest comfort or satisfaction.
From the Rubens to St Pancras Renaissance to opening the Westin London City and why hospitality will always be a people business, regardless of how technology evolves.
Managing housekeeping across three properties, the role of communication as the foundation of operational success, and an honest assessment of where AI can and cannot replace the human touch.
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