Our inaugural issue examines the forces reshaping hotel guest experience from the rise of robotics and AI to the evolving role of payments, F&B innovation, health & wellness, and the digital transformation agenda. With exclusive interviews from across the UK and EMEA, this launch edition sets the agenda for the industry's most pressing conversations.
The integration of technology is no longer a luxury but a necessity and the hotels that lead on guest experience will be those who deploy it with purpose.
Hotel Guest Experience Forum London 2024 · Waldorf Hilton · 2nd October 2024
EXCLUSIVE
INTERVIEWS
EXPERT
ARTICLES
FORUM
ATTENDEES
On building a Manchester-inspired guest experience from the ground up and how local supply networks and authentic identity define the modern hotel opening.
Why rate parity is the single biggest barrier to direct bookings and how diversifying the channel mix is reshaping the revenue landscape for independent hotel groups.
How the CRO role has evolved from traditional revenue management to a strategic, data-analytics function and what AI means for the future of dynamic pricing and personalised guest marketing.
How RBH embeds sustainability across the full guest journey from removing single-use plastics to driving towards Net Zero Carbon without compromising guest comfort or satisfaction.
From the Rubens to St Pancras Renaissance to opening the Westin London City and why hospitality will always be a people business, regardless of how technology evolves.
Managing housekeeping across three properties, the role of communication as the foundation of operational success, and an honest assessment of where AI can and cannot replace the human touch.
Josh Olsson · Head of Robotics, Solstice Robotics
Steven Pike · Managing Director, HGEM
David Weston · Senior Hospitality Partner Manager, DNA Payments
Scot Turner · Founder & MD, Auden Hospitality
Joonas Aloha · CEO & Founder, MeetingPackage
Emily Sedgwick · Founder, Maerke Marketing
David Derbyshire · IT Service Delivery & Project Consultant, Loveday Consulting
Waldorf Hilton · 2nd October 2024 · 120+ Attendees · 3:1 Hotel Leader Ratio
