Our Issue 04 examines the growing intersection of cybersecurity, connectivity, and guest trust, alongside the human intelligence behind great guest experience in some of the world’s most distinctive hotel environments. More interviews and features to be confirmed.
Hotel IT, Wi-Fi and data security sit behind almost every guest moment. Issue 04 asks the people responsible for them what actually works.
United Kingdom · United Arab Emirates · Sweden
ISSUE 04 will feature highlights and insights from the Hotel Guest Experience Forum 2026 programme including the 3rd Annual Forum at the Waldorf Hilton, London (30 June), the 2nd European Forum at Crowne Plaza Copenhagen Towers (25-26 May 2027), and the 1st Ireland Hotel Guest Experience Forum.
More interviews and features are still being confirmed, so this list will grow as the issue comes together.
Why hotel IT is fundamentally broken and how treating cybersecurity as an IT management question, not a technology question, is the shift that changes everything for guest trust and operational reliability.
How managed Wi-Fi has evolved from a utility to a strategic asset and why a 0.23-point Booking.com score improvement across 5,600 European hotels makes the business case for connectivity investment.
What it means to be a W Insider rather than a Guest Experience Manager and how a role built on intuition, creativity, and emotional intelligence creates loyalty that outlasts a single stay.
How leading from the front at an airport hotel that never sleeps and hosting Europe’s first Hotel Guest Experience Forum shapes a people-first culture where every team member owns the guest moment, not just their job function.
How a global luxury brand builds a consistent guest experience narrative across markets and the role marketing plays in shaping expectation before the guest arrives.
Marketing, brand, and how sales strategy at an independent UK hotel intersects with delivering genuine guest experience from first click to checkout.
ISSUE 04 still has space. If you have something important to share with the industry, a perspective, a framework, or an insight, we would like to hear from you.
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