Our most global issue yet spanning luxury mountain resorts in Canada, heritage palace hotels in India, smart hotel technology in the UK, revenue innovation in Norway and Egypt, wellness leadership at Six Senses, and F&B excellence in Dubai.
Interviews and essays from eight countries. The same lesson keeps coming back, whoever is speaking.
Canada · India · United Kingdom · Norway · South Africa · Dubai · Thailand · Egypt
This issue features highlights from the Hotel Guest Experience Forum 2025 programme bringing together hotel industry leaders across three continents to examine strategy, technology, and the future of guest experience.
From housekeeping standards at Raffles to revenue desks in Norway and Egypt. Each conversation runs in full inside the issue.
How Four Seasons Whistler crafts unforgettable mountain stays balancing brand rigour with local Indigenous culture and hyper-personalised service.
Elevating luxury at Raffles Udaipur through cultural immersion, Jal Sanjhi ceremonies, spice trails, and emotional intelligence as the foundation of service.
How Zennio’s smart automation from intelligent lighting to integrated room control is quietly reshaping the operational backbone of modern hotels.
Beyond room rates crafting value-driven revenue strategies at Classic Norway Hotels, where storytelling, local heritage, and data-driven distribution intersect.
Leading with purpose — how Newmark shapes luxury African hospitality through innovation, sustainability, wellness, and a people-first operational philosophy.
Shaping futures in hospitality – Springboard’s mission to deliver one million new hospitality skills by 2030, through mentorship, training, and real-world placements.
Where wellness meets wonder – inside Six Senses’ groundbreaking approach to hospitality, where biohacking, longevity science, and soulful experience design converge.
Elevating culinary excellence inside one of Dubai’s most distinctive properties – where polo, equestrian heritage, and fine dining create an F&B experience unlike any other.
Seamless hospitality through smart technology – how St. Giles Hotels is deploying self-check-in kiosks, AI-driven solutions, and robust cybersecurity to lead on digital guest experience.
Turning moments into memories – inside the guest-first world of Amari Pattaya’s rooms division, where personalisation, cross-departmental alignment, and Thai warmth define every stay.
Beyond the numbers – redefining revenue strategy at Orascom Hotels through automation, dynamic pricing, real-time forecasting, and a sustainability-driven commercial vision.
Invisible luxury – inside the art and evolution of housekeeping at Raffles, where 150-point room standards, personalised touches, and the “Housekeeping Heroes” programme set the benchmark.
Driving ‘More’ – how GRT Hotels blends tech, touch, and tradition to build guest loyalty, reduce single-use plastics, and deliver a commercial strategy rooted in people and purpose.
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