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Q2 2025

ISSUE 03 · APRIL 2025

Hotel Guest Experience Magazine

Our most global issue yet spanning luxury mountain resorts in Canada, heritage palace hotels in India, smart hotel technology in the UK, revenue innovation in Norway and Egypt, wellness leadership at Six Senses, and F&B excellence in Dubai.

THIS ISSUE'S FOCUS

Guest experience is not a department, it is a philosophy that runs from housekeeping to executive leadership.

UK EMEA ASIA INDIA

13

EXCLUSIVE
INTERVIEWS

2

EXPERT
ARTICLES

5

REGIONS
COVERED

Forum

DUBAI · LONDON
EUROPE 2025

SPECIAL FEATURE
HOTEL GUEST EXPERIENCE FORUM 2025

HGEF 2025 Dubai · London · Europe

This issue features highlights from the Hotel Guest Experience Forum 2025 programme bringing together hotel industry leaders across three continents to examine strategy, technology, and the future of guest experience.

HGEF Dubai 2025 HGEF London 2025 HGEF Europe 2025
SS

Samiksha Seth

Director of Guest Experience · Four Seasons Resort & Residences Whistler, Canada

How Four Seasons Whistler crafts unforgettable mountain stays balancing brand rigour with local Indigenous culture and hyper-personalised service.

LUXURY GUEST EXPERIENCE PERSONALISATION
NK

Nirmal Kumar Singh

Director of Guest Experience · Raffles Udaipur, India

Elevating luxury at Raffles Udaipur through cultural immersion, Jal Sanjhi ceremonies, spice trails, and emotional intelligence as the foundation of service.

LUXURY CULTURE INDIA
LN

Lee Nunn

Head of Hospitality · Zennio UK

How Zennio's smart automation from intelligent lighting to integrated room control is quietly reshaping the operational backbone of modern hotels.

TECHNOLOGY AUTOMATION UK
AK

Alexander Killi

Director of Revenue & Distribution · Classic Norway Hotels

Beyond room rates crafting value-driven revenue strategies at Classic Norway Hotels, where storytelling, local heritage, and data-driven distribution intersect.

REVENUE DISTRIBUTION EUROPE

ARTICLES & INSIGHTS

1

Why Guest Experience Is the New Currency in Hospitality

Pratiksha Pais

2

Why Local Recommendations Still Matter

HGEM Editorial