The January 2025 edition of the Hotel Guest Experience Magazine spotlights the industry’s most dynamic voices redefining hospitality across Europe, the Middle East, and India. From thought-provoking interviews to data-driven insights, this issue explores how technology, sustainability, and human connection are shaping the next era of guest experience.

Inside, discover exclusive conversations with leaders including Michelle Thomas (Head of Experience, Lamington Group), Custódio Barreiros (Founder & CEO, EIP MGT), and Kasia Szczechowicz (Regional Operations Manager, Legacy Hotels). Visionaries like Marten Lewis of Bluestone National Park Resorts and Dravya Vijayvargiya of StandOut Hotels share bold blueprints for regenerative tourism and design-led hospitality.

Also in this edition: “Generative AI: Transforming the Guest Experience” explores how digital humans and AI avatars are revolutionising service; “Guest Experience Starts with the Employee Journey” reveals why empowering staff is the key to guest satisfaction; and “In Hospitality, the Small Things Matter. Even the Butter!” reminds us that true hospitality lies in the details.

PLUS: Vision 2025 features insights from global brands such as Radisson Hotel Group, Marriott International, TIME Hotels, Hoteza, and Agilysys, all shaping what the future of hospitality looks like.

This month’s focus? Creating seamless, sustainable, and emotionally resonant guest journeys because the future of hospitality starts with the experience you design today.