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Every guest experience story we have published, newest first.
The Park Lane Hong Kong, Autograph Collection, has announced a refreshing new partnership with Belgian brewer Hoegaarden Beer, unveiling a limited-time afternoon tea experience…
HEI Hotels & Resorts has announced a strategic partnership with IRIS, the global provider of mobile F&B and guest experience platforms, to deploy mobile…
Grand Hyatt Singapore has officially reopened following a sweeping multi-year transformation, unveiling a bold new identity as a Grand Living Room and Wellness Haven…
Fairmont Hotels & Resorts, part of Accor’s global luxury portfolio, has launched a captivating new experience: the Disappearing Bar, a fleeting pop-up concept designed…
InterContinental Hotels & Resorts has unveiled its latest cultural initiative, “Blossom the Incredible”, a celebration of sensory travel and local heritage designed to transform…
Atrium Hospitality has announced the completion of a comprehensive renovation at the Embassy Suites by Hilton at Hot Springs Convention Center, marking a significant…
Holiday Inn Express by IHG has announced an exclusive partnership with The Coca-Cola Company’s Costa Coffee, bringing freshly brewed, barista-quality coffee to more than…
Service Measure, a UK-based leader in hospitality mystery shopping and audit services, has announced a landmark contract win to deliver comprehensive mystery guest programmes…
Park Hyatt Kuala Lumpur has officially gone live with Infrasys POS, enhancing operational efficiency and guest service across its food and beverage outlets. Located…
Accor has officially unveiled Mercure Berau, marking a significant milestone as the first internationally branded hotel in Berau. Strategically located just 20 minutes from…
AX Hotels has officially unveiled the Verdala Wellness Hotel, a five-star destination that marks Malta’s first integrated luxury wellness retreat. Located in the heart…
IHG Hotels & Resorts and Felix Capital have unveiled ambitious new plans for a landmark development in the heart of the Sunshine Coast: Crowne…
