GPS Air and The Houstonian Hotel Set New Benchmark for Wellness-Focused Hospitality
GPS Air, a leader in indoor air quality (IAQ) solutions, has partnered with The Houstonian Hotel, Club & Spa to deploy advanced air purification…
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Every guest experience & loyalty story we have published, newest first.
Last updated Thursday 22 October 2026 · 1,178 stories in the archive
Guest Experience & Loyalty GPS Air, a leader in indoor air quality (IAQ) solutions, has partnered with The Houstonian Hotel, Club & Spa to deploy advanced air purification…
By Charles Thomas ·
Guest Experience & Loyalty The Park Lane Hong Kong, Autograph Collection, has announced a refreshing new partnership with Belgian brewer Hoegaarden Beer, unveiling a limited-time afternoon tea experience…
By Charles Thomas ·
Guest Experience & Loyalty HEI Hotels & Resorts has announced a strategic partnership with IRIS, the global provider of mobile F&B and guest experience platforms, to deploy mobile…
By Charles Thomas ·
Guest Experience & Loyalty Grand Hyatt Singapore has officially reopened following a sweeping multi-year transformation, unveiling a bold new identity as a Grand Living Room and Wellness Haven…
By Charles Thomas ·
Guest Experience & Loyalty Fairmont Hotels & Resorts, part of Accor’s global luxury portfolio, has launched a captivating new experience: the Disappearing Bar, a fleeting pop-up concept designed…
By Charles Thomas ·
Guest Experience & Loyalty InterContinental Hotels & Resorts has unveiled its latest cultural initiative, “Blossom the Incredible”, a celebration of sensory travel and local heritage designed to transform…
By Charles Thomas ·
Guest Experience & Loyalty Atrium Hospitality has announced the completion of a comprehensive renovation at the Embassy Suites by Hilton at Hot Springs Convention Center, marking a significant…
By Charles Thomas ·
Guest Experience & Loyalty Holiday Inn Express by IHG has announced an exclusive partnership with The Coca-Cola Company’s Costa Coffee, bringing freshly brewed, barista-quality coffee to more than…
By Charles Thomas ·
Guest Experience & Loyalty Service Measure, a UK-based leader in hospitality mystery shopping and audit services, has announced a landmark contract win to deliver comprehensive mystery guest programmes…
By Charles Thomas ·
Guest Experience & Loyalty Park Hyatt Kuala Lumpur has officially gone live with Infrasys POS, enhancing operational efficiency and guest service across its food and beverage outlets. Located…
By Charles Thomas ·
Guest Experience & Loyalty Accor has officially unveiled Mercure Berau, marking a significant milestone as the first internationally branded hotel in Berau. Strategically located just 20 minutes from…
By Charles Thomas ·
Guest Experience & Loyalty AX Hotels has officially unveiled the Verdala Wellness Hotel, a five-star destination that marks Malta’s first integrated luxury wellness retreat. Located in the heart…
By Charles Thomas ·