Q2 2026 COMING SOON

ISSUE 04 · IN PRODUCTION

The Technology & Trust Issue

Our Q2 2026 issue examines the growing intersection of cybersecurity, connectivity, and guest trust — alongside the human intelligence behind great guest experience in some of the world's most distinctive hotel environments. More interviews and features to be confirmed.

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Q2 2026

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Interview Cover

“When IT is genuinely managed well, security becomes a byproduct of that not a separate workstream.”

3

INTERVIEWS
CONFIRMED

3

INTERVIEWS
IN PROGRESS

More

INTERVIEWS & ARTICLES
TO BE CONFIRMED

UK · EMEA

REGIONS
CONFIRMED SO FAR

FORUM FEATURE

HOTEL GUEST EXPERIENCE FORUM 2026

HGEF 2026 London · European · C-Level Summit

Q2 2026 will feature highlights and insights from the Hotel Guest Experience Forum 2026 programme including the 3rd Annual Forum at the Waldorf Hilton, London (30 June), the 2nd European Forum at Crowne Plaza Copenhagen Towers (25 November), and the World’s 1st C-Level Summit at The Landmark London (28 January 2027).

CONFIRMED INTERVIEWS

Adam Blake

CEO · ThreatSpike

Why hotel IT is fundamentally broken and how treating cybersecurity as an IT management question, not a technology question, is the shift that changes everything for guest trust and operational reliability.

Pascal Aureau

Director UK · Wifirst

How managed Wi-Fi has evolved from a utility to a strategic asset and why a 0.23-point Booking.com score improvement across 5,600 European hotels makes the business case for connectivity investment.

Shalini Gurjar

W Insider · W Abu Dhabi, Yas Island, Marriott

What it means to be a W Insider rather than a Guest Experience Manager and how a role built on intuition, creativity, and emotional intelligence creates loyalty that outlasts a single stay.

Interviews in Progress

Katie Mayger

Director of Sales & Marketing · Coppid Beech Hotel, UK
Marketing, brand, and how sales strategy at an independent UK hotel intersects with delivering genuine guest experience from first click to checkout.

Mirja Braun

CEO/ GM · Clarion Hotel® Arlanda Airport Terminal
How leading from the front at an airport hotel that never sleeps and hosting Europe’s first Hotel Guest Experience Forum shapes a people-first culture where every team member owns the guest moment, not just their job function.

Michelle Whittemore

Director of Marketing · Pan Pacific London
How a global luxury brand builds a consistent guest experience narrative across markets and the role marketing plays in shaping expectation before the guest arrives.

THEMES THIS ISSUE

WHAT Q2 2026 WILL COVER

More topics to be confirmed as interviews are added

Cybersecurity & Guest Data Trust

Managed Connectivity & Smart Rooms

Luxury Guest Experience in the UAE

Sales & Marketing Strategy

European Hotel Operations

Direct Booking & Brand Loyalty

AI & Technology in Hotel IT

More to be announced

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Want to be interviewed?

Q2 2026 still has space. If you have something important to share with the industry, a perspective, a framework, or an insight, we would like to hear from you.

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