Kickstart your day with registration, a welcome breakfast, and the chance to network with fellow attendees, sponsors, and exhibitors. Build meaningful connections before the main sessions commence.
Senior Executives in Guest Experience will provide visionary insights into the long-term evolution of guest experiences in the hotel industry, supported by a compelling case study that highlights innovative strategies and their real-world impact.
Hara Poucha, Sr. Director Brand Strategy & Guest Experience, RADISSON HOTEL GROUP
Brent Gibbs, Global Director of Brand Experience, GENERATOR
In this session, Markus will show how modern property management systems improve guest satisfaction, streamline operations, and boost revenue. With four years at Mews and a background managing award-winning hotels, Markus will share practical insights for hoteliers to adopt innovative tech and stay competitive.
Markus Levin, Sales Director Northern Europe, MEWS
Minna Hurme, Head of Design, VALO HOTEL & WORK
Marta Varela, Director of Revenue Strategy, Brown Hotels
• This networking session provides a unique opportunity for hoteliers and sponsors to collaborate on shaping the future of guest experiences. Use our event app to schedule personalised 1-2-1 meetings to discuss innovative strategies, share insights, and explore solutions that enhance the guest journey.
• The meeting scheduling feature will go live 4 weeks before the event. Please ensure you download the app, complete your profile, and plan your meetings in advance to make the most of this valuable networking opportunity.
• The App is only available for registered attendees.
Take a mid-morning break to enjoy coffee while connecting with Fellow Attendees, Peers and Suppliers. This is an excellent opportunity to explore tailored solutions and experience live technology demonstrations designed to enhance your hotel operations and guest experience.
In this session, Andrea Fiumana will highlight how MeetingPackage’s platform enhances venue booking. Through compelling case studies, Andrea will show how innovative technology boosts guest satisfaction and streamlines operations, offering hoteliers practical ideas to adopt smart solutions.
Andrea Fiumana, CCO, MEETINGPACKAGE
• This panel will explore how different hotel departments such as wellness, front office, housekeeping, room operations, F&B, IT, marketing, revenue management, and meetings & events work together to ensure smooth operations and enhance guest satisfaction. Panellists will share case studies on aligning efforts, managing occupancy, and integrating real-time feedback. Learn how teamwork can drive personalisation, boost revenues, and create unforgettable experiences.
Savour an amazing lunch while networking with fellow attendees, sponsors, and exhibitors.
• Fireside Chat: Casual conversation with industry leaders on successful collaborations.
• This panel brings together industry experts to explore the ever-changing expectations of modern hotel guests. Panellists will share insights and case studies on how hoteliers can adapt to trends such as personalisation and seamless digital experiences. The discussion will address key questions, including:
• Recharge during the afternoon coffee break and connect with fellow attendees, peers, and suppliers. Use this time to explore tailored strategies and experience cutting-edge technology in action, designed to enhance your guest experience and streamline hotel operations.
Daniel Lister, Consultant
Stephen Meinich-Bache, CEO, CLASSIC NORWAY HOTELS