Pacific Northwest hospitality destination Angel of the Winds Casino Resort has expanded its long-standing technology partnership with Agilysys, Inc. (Nasdaq: AGYS), deploying the provider’s end-to-end hospitality suite to overhaul property management, direct guest booking engines, and point-of-sale (POS) systems across its Arlington, Washington property.
By integrating Agilysys Versa PMS, Agilysys Book, and Info Genesis POS solutions, the casino resort has successfully modernised frontline operations, slashed staff onboarding times, and virtually eliminated peak weekend check-in wait times for guests.
Streamlining Operations & Enhancing On-Property Engagement
As guest expectations shift toward fast, self-service digital experiences, Angel of the Winds sought to remove operational friction from arrival to checkout. The deployment of Agilysys’ cloud-native property management system and self-service kiosks allows arriving visitors to complete check-in independently, freeing front desk staff to focus on high-touch guest interactions.
Simultaneously, the resort upgraded its online direct booking engine, allowing guests to search six months of room availability on a single screen while seamlessly integrating personal player reward offers. The technology extension also features an interactive booking portal for the resort’s RV Park, enabling guests to select exact RV sites via interactive maps and complete group reservations online.
Core Technology Ecosystem Capabilities
- Agilysys Versa PMS & Self-Check-In: Streamlines front desk workflows and reduces staff training times to as little as one day for reservation management and core operations.
- Agilysys Book Direct Engine: Displays six months of real-time availability, personalised casino reward perks, and custom interactive map selection for RV Park guests.
- InfoGenesis 12UX & IG OnDemand POS: High-speed POS terminals paired with mobile ordering kiosks at on-property venues including pool deck ordering for food, drinks, and guest amenities.
Executive Insights
“The long lines we typically experience at check-in time on weekends have all but vanished since we introduced self-service check-in… From a single screen, guests can view up to six months of availability and securely access personalised player offers.”
— Lori Swehla, Hotel Manager, Angel of the Winds Casino Resort
“Once the hardware was updated, POS operations ran so much faster and our team members were so much happier… The guests absolutely love the kiosk at the pool.”
— Andy Snider, IT Operations Manager, Angel of the Winds Casino Resort
“The solutions Angel of the Winds has implemented are helping provide a frictionless guest experience while optimising staff productivity.”
— Darren Student, Vice President of Sales, Agilysys