Bio

As Head of Marketing and Communications at The Grand, York, Jess combines creativity and strategic insight to deliver exceptional luxury guest experiences. With a background in the arts, she brings a distinctive creative flair to her work, working to continually elevate the brand’s appeal. Previously, Jess was part of the global marketing team at H/Maitland, Europe’s leading financial and corporate communications consultancy, where she honed her expertise in brand building, international event management, and high-level stakeholder engagement.

At The Grand, York’s premier 5-star luxury hotel, Jess is focused on strengthening its unique brand positioning. Her passion for blending creativity with commercial success ensures that each marketing initiative adds meaningful value for both the business and its guests while driving continued growth.