4th June 2025

Fairmont The Palm Dubai

4th June 2025

Fairmont The Palm, Dubai

Jerwin Ebora

ISHRAQ HOSPITALITY

Jerwin Ebora

Jerwin Ebora

Head of Hotel Performance & Quality

 

Bio

With 15 years of immersive involvement in the dynamic hospitality landscape of Dubai, I have gained a comprehensive understanding of hotel operations, from Front Office, Housekeeping, and Engineering to Security, Reservations, F&B, Training, and Marketing. This broad experience has provided me with a well-rounded 360-degree view of the industry.

Throughout my career, I have developed a strong focus on Continuous Improvement and Management, applying these principles to key areas such as Rooms Division Management, Preventive Maintenance, and Cost Control. By leveraging my expertise in Planning, Budgeting & Forecasting and Capital Budgeting, I have consistently driven operational efficiency and enhanced the Guest Experience. Additionally, I have implemented effective Loyalty Programs to foster Customer Loyalty, always striving to exceed guest expectations.

My leadership approach is solution-oriented, allowing me to effectively navigate complex situations and adapt to the ever-evolving business landscape. I lead with energy and enthusiasm, instilling pride and a strong sense of purpose within my teams. This approach has fostered an environment where every team member can thrive, contributing meaningfully to achieving organizational goals.

I am also highly adaptable, thriving in diverse environments and collaborating with individuals from various cultural backgrounds. My career is built on a foundation of a positive, can-do attitude, which I consistently bring to every challenge. With years of experience, I remain dedicated to continuous personal and professional growth while delivering exceptional results.