In a major breakthrough for independent hotels worldwide, Visito, a leading conversational AI platform, has announced surpassing two million guest interactions in 2024. Operating in over 15 countries and engaging travellers from more than 140 nations, Visito is transforming hospitality by automating guest communications and streamlining operations.
The platform enables independent hotels to resolve 97% of guest inquiries across popular channels like WhatsApp, Instagram, and Messenger, significantly reducing operational costs while boosting guest satisfaction. With its seamless integration into leading property management systems, Visito empowers hotels to handle high volumes of messages, automate repetitive tasks, and overcome language barriers-all with minimal human intervention.
“This milestone is a reflection of the growing need for innovative AI solutions in hospitality,” said Pormer Sarram, CEO of Visito. “Our mission has always been to equip hoteliers with tools that simplify operations and enhance guest engagement. Reaching two million interactions this year showcases the trust our partners place in us and the tangible impact of conversational AI on the guest experience.”
Visito’s platform not only improves efficiency but also drives direct bookings, helping independent hotels build stronger connections with their guests. By handling everything from real-time inquiries to language translations, the platform ensures a seamless guest journey from pre-arrival to post-stay.
Currently serving over 150,000 guests globally, Visito continues to expand its footprint, offering hoteliers in 15+ countries an edge in delivering personalised and responsive service. As the demand for AI-driven communication tools in the hospitality sector grows, Visito remains at the forefront, revolutionising how independent hotels interact with their guests.
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