Topaz Services, a leader in hotel voice reservations and AI-powered live chat, has announced an exciting integration with Mews, the renowned hospitality cloud platform. This collaboration empowers hoteliers to optimise their voice channel, turning calls into bookings while delivering exceptional guest experiences.
C5: Revolutionising Voice Reservations
At the heart of this partnership is C5, Topaz Services’ proprietary reservation platform purpose-built for voice reservation excellence. With real-time access to hotel rates, inventory, and property-specific details, C5 equips Reservation Sales Associates (RSAs) with the tools needed to engage confidently and effectively with guests. Its intuitive interface enhances the flow of conversations, driving higher conversion rates, upselling opportunities, and a superior guest journey.
For Mews users, the integration establishes a seamless connection between their property management system and Topaz Services’ expert voice and chat reservation solutions. This streamlined setup ensures every guest interaction is personalised, efficient, and revenue-driven.
“C5 was designed to elevate the voice reservation process, blending sophisticated technology with genuine guest engagement,” said Eric Gustavson, President of Topaz Services. “This integration with Mews ensures hoteliers can maximise revenue from every call while maintaining the human touch that builds loyalty.”
Key Benefits for Hoteliers:
Hoteliers leveraging this integration can anticipate:
Higher Conversion Rates: RSAs can provide tailored, real-time information, turning inquiries into bookings.
Revenue Growth: Dynamic upselling features showcase premium room options and packages.
Effortless Implementation: C5 integrates seamlessly with Mews, ensuring swift onboarding with no passthrough or PMS integration fees.
Meeting Modern Guest Expectations
As travellers demand seamless and personalised booking experiences, the voice channel remains vital for handling complex inquiries and capturing high-value bookings. By partnering with Topaz Services, hoteliers can delegate reservation handling to experts, allowing in-house teams to focus on delivering exceptional face-to-face service.
“This collaboration streamlines reservations into the Mews platform, delivering a seamless user experience for our customers,” said Sara Smith, VP of Strategic Partnerships at Mews. “It empowers hoteliers with tools to prioritise guest experience and operational efficiency.”
A Competitive Edge for Mews Users
This integration positions Mews users at the forefront of hospitality innovation. By harnessing the power of C5, hoteliers can simplify operations, boost revenue, and enhance the guest journey-all while preserving the personal touch that modern travellers value.
“C5 ensures the voice channel remains a vital component of a hotel’s booking strategy,” added Gustavson. “This integration gives Mews users a significant edge in today’s competitive landscape.”
The Topaz Services and Mews partnership is set to redefine voice reservations, delivering both efficiency and exceptional guest service in an increasingly demanding industry.
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