Shiji, a global leader in hospitality technology, has announced the establishment of the Shiji ReviewPro Customer Advisory Board, bringing together a powerhouse of hospitality brands to shape the future of reputation management. Comprised of industry heavyweights such as Barceló Hotel Group, Iberostar Hotels & Resorts, Kempinski Hotels, Meliá Hotels International, Minor Hotels, Pestana Hotel Group, and Radisson Hotel Group, the board aims to redefine standards for guest satisfaction and operational efficiency in the hospitality industry.
The board will leverage Shiji’s flagship platform, ReviewPro, a recognised leader in reputation management solutions. This collaboration seeks to address the most pressing challenges faced by hoteliers while exploring innovative approaches to improve brand performance and enhance the guest experience.
A Collective Push for Innovation
Wolfgang Emperger, Vice President of Europe, Africa, and the UK at Shiji, emphasised the importance of this collaborative approach: “The establishment of this Customer Advisory Board reflects our commitment to co-developing solutions that align directly with the priorities of our clients and the needs of today’s guests. By working with these industry leaders, we can refine ReviewPro to help hotels across the world achieve excellence in guest satisfaction and operational efficiency.”
With over 91,000 hotels worldwide relying on Shiji’s solutions, this initiative represents a strategic effort to deliver cutting-edge tools that address real-world hospitality demands. Features such as real-time feedback integration, advanced reputation analytics, and the Global Review Index™ (GRI) are key elements driving the platform’s value.
Shaping the Future of Hospitality
The advisory board will serve not only as a think tank but also as a platform for thought leadership, fostering the exchange of best practices among global hospitality leaders. Members will share insights into emerging trends, address operational challenges, and develop actionable strategies to enhance guest experiences across diverse markets.
Key areas of focus include:
Reputation Enhancement: Leveraging data-driven tools to boost guest satisfaction and brand loyalty.
Operational Efficiency: Streamlining processes to empower teams and improve service delivery.
Global Collaboration: Bridging perspectives from leading brands to address industry-wide challenges.
Bringing Lasting Value to Hospitality
This partnership underscores Shiji’s mission to drive innovation in the hospitality industry. By combining technological expertise with the operational insights of renowned hotel brands, the advisory board aims to ensure that tools like ReviewPro continue to deliver measurable value.
As the hospitality industry evolves, this collaborative effort marks a bold step toward a future where reputation management is not only a strategic priority but a cornerstone of success for hotel brands worldwide.
Subscribe to our newsletter below