Radisson Hotel Group (RHG) has announced a groundbreaking partnership with automation specialists RobosizeME, a move set to revolutionise its operational efficiency across key areas such as call centre management, distribution, finance, guest services, and review management.
By integrating RobosizeME’s cutting-edge automation technology, RHG aims to streamline workflows, reduce manual processes, and ultimately enhance the guest experience. With hotels worldwide facing increasing pressure from labour shortages and rising operational costs, automation has become a vital tool for maintaining service excellence.
A Strategic Move Towards Efficiency
Pierre-Baptiste Lechien, Senior Director of Revenue Technology at Radisson Hotel Group, described the collaboration as a “game-changer,” emphasising the importance of working with automation experts who truly understand the hospitality industry. “RobosizeME understands the unique challenges we face and has developed solutions that perfectly align with our operational goals. By automating key processes, we’re improving response times, optimising efficiency, and ensuring seamless guest experiences,” Lechien said.
The new technology is already delivering results. Automating call centre and distribution operations has led to faster response times, while finance and review management automation allows RHG to reallocate resources to strategic growth initiatives. The system also ensures that guest feedback is tracked and responded to more efficiently, strengthening the brand’s reputation and customer loyalty.
Seamless Integration for a Smarter Future
Stephen Burke, Founder & CEO of RobosizeME, expressed his enthusiasm about the partnership, stating: “We’re thrilled to work with a globally recognised brand like Radisson Hotel Group. Our solutions are designed to simplify complex processes, giving hospitality leaders the freedom to focus on what they do best-delighting guests and driving business growth.”
A key advantage of RobosizeME’s platform is its ability to integrate smoothly with existing systems, minimising disruption and ensuring a seamless transition for RHG’s teams. The early benefits are already evident, with improvements in efficiency, accuracy, and scalability across multiple functions.
A Sign of Changing Times in Hospitality
This collaboration reflects a broader shift in the hospitality industry, where automation is becoming an essential strategy to tackle workforce challenges and enhance service quality. By embracing technology, Radisson Hotel Group is positioning itself at the forefront of innovation, ensuring it continues to deliver the high standards of service its guests expect.
As the hospitality sector evolves, RHG’s partnership with RobosizeME highlights the potential of smart automation to shape the future of hotel operations-blending efficiency with a commitment to exceptional guest experiences.
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