In a bold step toward reimagining the guest journey, Orascom Hotels Management has partnered with Hudini, a leading provider of smart hospitality solutions, to implement the digital platform Staff Connect across its global hotel portfolio. This collaboration marks a significant shift in how guests experience arrival and check-in, eliminating the traditional front desk in favour of a more personalised, tech-enhanced welcome.
With Staff Connect, Orascom aims to provide guests with an arrival that feels effortless and tailored. Instead of waiting in line, guests are greeted by an Experience Ambassador upon arrival, who guides them directly to their room. In less than a minute, check-in formalities are completed within the comfort of their room, making the start of their stay feel seamless and exclusive. This shift to a “front-desk-free” experience has already been implemented in 15 of Orascom’s properties, including popular hotels such as Casa Cook, Steigenberger, Club Paradisio, The Chedi, and Cooks Club Mosaique in El Gouna, Egypt.
Staff Connect is designed not only to enhance guest satisfaction but also to improve operational efficiency. The platform integrates smoothly with the hotel’s backend systems and can be accessed on portable devices, giving staff members real-time access to guest profiles, preferences, and AI-powered recommendations. This connectivity allows staff to tailor promotions, suggest experiences, and arrange amenities based on each guest’s unique needs, all while optimising upsell opportunities and fostering a more bespoke experience.
Sanjay Sharma, Chief Technology Officer at Orascom Hotels Management, shared the impact of Staff Connect on both guests and staff: “The switch to personalised arrival experiences has been incredibly successful. Guests have described it as ‘stunning’ and ‘out of this world.’ Internally, we’ve achieved remarkable operational efficiency, with some processes saving up to 99% in time. We’ve streamlined or removed 30 processes across departments, freeing up our team to focus on what matters most-serving our guests.”
Hudini’s CEO and founder, Prince Thampi, expressed enthusiasm about the partnership: “We are thrilled to support Orascom Hotels in elevating the guest journey with Staff Connect. This platform has not only redefined the check-in process but also streamlined communication and operations within hotels, creating a more fluid and effective environment for both staff and guests.”
By integrating Staff Connect across its hotels, Orascom Hotels Management is setting a new standard for luxury and convenience, providing an experience that combines cutting-edge technology with a personal touch.
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