Ternelia Les Grands Massifs, a renowned French chain of holiday residences, has successfully modernised its operations with the help of Mews, the industry-leading hospitality cloud. The digital transformation has not only streamlined processes but also enhanced guest experiences, saving time on nearly 100% of the chain’s operational tasks.
Nestled in some of France’s most picturesque locations, Ternelia Les Grands Massifs faced challenges with an outdated system that frequently suffered from connectivity issues, disrupting operations and diminishing efficiency. The adoption of Mews marked a turning point.
“Switching to Mews felt like a leap from the past into the future,” shared Arnaud Stomboli, General Manager at Ternelia Les Grands Massifs. “It’s now the heart of our system, and its seamless connectivity with other tools has made it incredibly powerful. Mews offers the perfect mix of flexibility and efficiency.”
Stomboli also credited HDC Hospitality for their guidance during the 18-month digital transformation. “Their support ensured we selected the right technology partners and successfully managed the project,” he said.
Streamlined Operations and Improved Guest Experience
The results speak for themselves. With Mews, Ternelia Les Grands Massifs achieved a 24% online check-in rate, drastically reducing on-site queues and giving staff more time to engage with guests. The Mews Booking Engine also contributed to additional revenue, with 26% of guests upgrading their stay during online check-in.
Operational security and efficiency received a significant boost with Mews Payments, which reduced chargebacks to an impressive 0.0063%. The team no longer faces the burden of manual data entry or payment tracking.
In addition, Ternelia fully integrated its food and beverage operations with Mews POS, a mobile-friendly platform designed for hotel restaurants. The system’s user-friendly interface has simplified staff workflows and improved overall efficiency, becoming a firm favourite among the team.
“Mews Payments has not only enhanced security for our customers but also expanded our international reach and visibility,” said Céline Davienne, Sales Director at Ternelia Les Grands Massifs.
A Model for Hospitality Transformation
The success story at Ternelia Les Grands Massifs highlights the impact of adopting advanced technology in hospitality. “Mews is proud to support Ternelia on their journey toward operational excellence and better guest experiences,” said Matt Welle, CEO of Mews. “Their transformation is a testament to the power of the right tools in revolutionising hospitality businesses.”
Mews continues to expand its footprint in France, partnering with industry leaders such as Kley Group, Maison Mère, The Pichet Group, and VINCI Immobilier Résidences Gérées. With its growing customer base, Mews is setting a new standard for efficiency and innovation in hospitality.
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