Mews, a leading provider of cloud-based property management solutions, is making waves in the hospitality industry with its cutting-edge platform, which has significantly improved operational efficiency and revenue for hotels. A recent analysis by global research firm IDC reveals that Mews customers using its embedded payments platform have seen impressive results, particularly a 24% boost in front desk staff efficiency.
The study, based on in-depth interviews with Mews customers, sheds light on how the Mews Hospitality Cloud and Mews Payments are transforming daily operations. For hotel teams, these improvements translate to more streamlined processes, reduced manual work, and fewer errors-all key to enhancing the guest experience.
The numbers speak for themselves. Hotels using Mews Payments reported a 31% decrease in manual human error and a 6.8% increase in Average Daily Rate (ADR). These gains come from automating routine tasks, such as payment processing, which traditionally bog down front desk staff.
Key advantages of Mews Payments include eliminating the need for risky manual card entry, removing the hassle of nightly audits, and allowing guests to avoid presenting their cards for every purchase. This means no handling of sensitive data by staff and no awkward upsell conversations, freeing staff to focus on what really matters: delivering exceptional guest experiences.
As Mews continues to revolutionise hospitality management, hoteliers are finding that the platform delivers on all fronts-boosting revenue, improving efficiency, and equipping teams with modern features to meet the demands of today’s guests.
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