Mandarin Oriental Al Faisaliah, Riyadh, has taken a bold step towards redefining luxury hospitality by adopting cutting-edge mobile ordering and digital guest directory solutions from IRIS. This collaboration is set to enhance the guest journey while boosting operational efficiency, showcasing the hotel’s commitment to delivering exceptional service in a modern, seamless way.
A Digital Leap for Guest Convenience
Guests at Mandarin Oriental Al Faisaliah can now access everything they need at their fingertips, from ordering food and beverages to booking spa treatments or exploring local attractions. The IRIS platform offers a smooth, intuitive digital experience, placing convenience and personalisation at the heart of their stay.
Dynamic Dining, Simplified
One standout feature that has delighted the hotel’s F&B team is the ease of updating menus. With the ability to make instant adjustments for seasonal ingredients or new culinary creations, chefs now have the freedom to keep offerings fresh, exciting, and aligned with the finest flavours of the season. Guests can look forward to menus that evolve to reflect the best of the moment.
Operational Excellence Meets Guest Delight
By empowering guests to self-order, the IRIS platform lightens the workload for in-room dining teams, allowing them to focus on delivering an even higher standard of service. This efficiency not only streamlines operations but also ensures that every interaction leaves a positive impression, enhancing the overall guest experience.
A Shared Vision
This partnership is another example of Mandarin Oriental’s dedication to innovation in hospitality, ensuring guests enjoy legendary service paired with cutting-edge convenience. With IRIS’ solutions now in place, the hotel is poised to set new standards for guest satisfaction in the region.
Subscribe to our newsletter below