Maestro PMS has outlined an ambitious development roadmap for 2025, promising a suite of new features, integrations, and capabilities designed to meet the evolving needs of independent hotels and luxury resorts. The latest updates-driven by direct feedback from hoteliers-will enhance the user experience, streamline operations, and further cement Maestro’s reputation as a leader in property management systems (PMS).
Prioritising Hotelier Needs
Independent hoteliers have long sought greater flexibility and innovation from their technology providers, and Maestro PMS has responded with a wave of enhancements. Warren Dehan, President of Maestro PMS, emphasised the company’s commitment to not only listening to hoteliers but also delivering meaningful solutions.
“Hoteliers have been clear in their requests for new technology, and we have been working hard to bring these innovations to life,” Dehan said. “From payment processing improvements to refined document management and an updated interface, our goal is to ensure that our hotel partners can operate smoothly in an ever-changing environment.”
At the heart of Maestro’s evolution is its AI-powered booking engine and chat concierge, which continue to offer independent operators a powerful foundation for driving guest engagement and operational efficiency.
Expanding Embedded Payments
One of the standout developments for 2025 is the expansion of Maestro’s embedded payments solution. After a successful launch in the United States in 2024, the company is rolling out this technology to Canadian hoteliers, offering a seamless, secure, and brand-consistent payment experience.
By adopting a unified payment-processing strategy, hotels can significantly reduce chargebacks, fraud risks, and operational inefficiencies while ensuring compliance with payment regulations. Additionally, Maestro has fine-tuned its payment interface based on user feedback, creating a more intuitive experience for both hoteliers and guests.
“Payment processing has become a crucial component of modern PMS solutions, touching multiple departments and influencing a hotel’s overall financial health,” Dehan said. “With our embedded payments strategy, independent hoteliers can maintain control over their payment data while ensuring security and compliance-key factors in long-term operational success.”
Enhancing Guest and Operational Efficiency
A major theme of Maestro’s 2025 roadmap is refining processes based on direct feedback from hotel partners. One such improvement is the enhancement of the platform’s internal document management system, allowing hoteliers to manage client information with greater efficiency. Additionally, Maestro is introducing automated deposit requests and improved handling of no-shows and cancellations, helping hotels better manage revenue and guest expectations.
“Sales and catering has always been a core strength for Maestro, but we recognise the need to evolve,” Dehan said. “Hoteliers are asking for more advanced functionality, and their feedback has been instrumental in shaping our latest enhancements. We’re investing in these updates to ensure our platform remains competitive and continues to drive profitability for our customers.”
Game-Changing Booking.com Integration
Perhaps one of the most eagerly anticipated developments is Maestro’s direct integration with Booking.com. This long-requested feature will allow hoteliers to bypass third-party channel managers, streamlining distribution and making it easier to manage availability and rates.
“Hoteliers have been asking for direct integration with Booking.com for years, and we’re thrilled to finally deliver it,” Dehan said. “This move levels the playing field for independent hoteliers, giving them greater control over their distribution channels and reducing reliance on third parties. It’s a significant step forward for the industry.”
With these advancements on the horizon, independent operators using Maestro PMS can expect a more seamless, efficient, and profitable year ahead.
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