Hotels are taking a significant step forward in secure and seamless payment processing, thanks to a new integration between Maestro PMS’s MezzoPay embedded payment platform and b4checkin’s TransForm online payment solution. This partnership aims to tackle two critical challenges facing hoteliers: fraud prevention and chargeback reduction, while maintaining an exceptional guest experience.
A Seamless Payment Journey
MezzoPay integrates credit card processing directly into Maestro’s Property Management System (PMS), offering a streamlined payment experience from booking to check-out. By embedding all payment processes within the PMS, hoteliers can securely manage guest transactions in one system, reducing complexity and enhancing efficiency.
The partnership with TransForm takes MezzoPay’s capabilities further. TransForm allows hotels to send secure, personalised payment links directly to guests via email. These links lead to a user-friendly portal where guests can confirm payment amounts, authorise charges, and complete transactions in real-time. With instant payment processing and data encryption, this integration not only builds trust between guests and hotels but also ensures PCI compliance and robust fraud prevention.
Fighting Fraud and Chargebacks
Fraud and chargebacks are persistent challenges in the hospitality industry. According to a 2023 study by Juniper Research and Chargeback Gurus, the travel sector faced an estimated $25 billion in chargebacks last year alone. Chargebacks often result from card-not-present (CNP) transactions, where sensitive payment details are shared through insecure channels like email or SMS.
With the MezzoPay and TransForm integration, hoteliers can set controls to limit fraudulent attempts, such as card entry failure limits, and access best practices to contest chargebacks effectively. This partnership eliminates outdated and risky payment methods, replacing them with secure digital processes that protect both the hotel and its guests.
Steve Miles, COO of b4checkin, emphasised the importance of secure, efficient payments: “Hoteliers are always looking for ways to prevent fraud and reduce chargebacks without compromising guest service. This integration between MezzoPay and TransForm does just that. It enhances confidence for both travelers and hoteliers by providing a safer, more reliable payment experience.”
Empowering Hoteliers
For Maestro President, Warren Dehan, the integration represents a milestone in simplifying payment processes for hotels: “TransForm has been a highly requested feature, and we’re thrilled to offer it as part of MezzoPay’s capabilities. This solution simplifies and consolidates payments, empowering our clients to improve security, streamline operations, and focus on delivering outstanding guest experiences.”
The MezzoPay/TransForm integration brings a host of advantages, including:
Secure Payment Links: Personalised links for each transaction, ensuring guest data is protected.
Real-Time Processing: Payments are confirmed and processed instantly, with encryption safeguarding sensitive information.
Transparency for Guests: Guests authorise all charges upfront, including any additional costs during their stay.
A Future of Secure Hospitality Payments
This collaboration represents a new era in hospitality payment solutions. As the industry continues to face evolving challenges like fraud and chargebacks, the MezzoPay and TransForm integration offers hoteliers a secure, efficient way to manage transactions while enhancing the guest experience. With these innovative tools in place, hoteliers can focus on what truly matters: delivering exceptional stays that build loyalty and trust.
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