Luxury chocolatier and cacao grower, Hotel Chocolat, known for its commitment to authenticity, originality, and ethics, has taken a significant step toward modernising its operations by adopting injixo, the cloud-based workforce management (WFM) application by InVision Software.
Since its founding in 2004, Hotel Chocolat has been renowned for its unique ‘tree-to-bar’ experience, spanning from its Rabot Estate cacao farm and hotel in Saint Lucia to its manufacturing facility in Cambridgeshire and a growing international presence. This integration with injixo marks another innovative move by the brand, which aims to enhance its operational efficiency while staying true to its core values.
The decision to implement injixo comes at a time when the chocolatier was seeking to streamline its previously cumbersome staff scheduling processes. Samantha Hernandez, Resource Planner at Hotel Chocolat, shared her enthusiasm for the change: “Introducing a workforce management tool like injixo has been a game-changer. We’ve moved from manual scheduling to a data-driven system that’s not only more accurate but also allows us to dedicate more time to serving our customers and focusing on what we do best.”
injixo offers advanced scheduling capabilities that automatically tailor shifts, breaks, and task assignments based on employee skills and customer demand. This automation helps the company remain agile, especially during peak seasons or unexpected challenges like last-minute absences. In addition, injixo’s mobile access feature allows employees to easily check their schedules and manage time-off requests in real time, providing greater flexibility and satisfaction for the team.
For Hotel Chocolat, which experiences fluctuations in seasonal demand, injixo will also optimise staffing, helping to reduce operational costs during quieter periods. Hernandez adds, “This new system empowers our team and allows us to focus on delivering the best experience for our customers.”
Richard Saqladi, Regional Sales Director at InVision, expressed his excitement about the partnership: “We’re thrilled that Hotel Chocolat has chosen injixo to transform their workforce management. We look forward to working together and ensuring that this collaboration is as satisfying as their delightful chocolates.”
This move signals a continued commitment from Hotel Chocolat to innovation and efficiency while maintaining their focus on providing exceptional experiences for their customers.
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