Loews Hotels & Co has joined forces with RobosizeME to introduce a suite of advanced process automation solutions, streamlining key back-office operations and allowing staff to focus on delivering exceptional guest experiences.
The hospitality group is implementing automation to tackle some of the most time-consuming administrative tasks, including OTA commission reconciliation, third-party credit card routing, and suspended profile management. By integrating Robotic Process Automation (RPA), the hotel group aims to enhance accuracy, security, and operational efficiency across its financial and reservation systems.
One of the biggest challenges in hotel finance-OTA commission reconciliation-is now being fully automated, ensuring payments are processed accurately, improving cash flow, and minimising disputes. Suspended profile management, another key focus, keeps guest records synchronised across systems, reducing manual errors and improving data integrity. Meanwhile, third-party virtual credit card routing enhances payment processing speed while ensuring full PCI compliance and security.
RobosizeME, a leading provider of AI-powered process automation for the global hotel industry, specialises in Intelligent Process Automation (IPA) and RPA. By leveraging digital workers and deep expertise in hotel APIs, the company helps hospitality brands like Loews Hotels & Co optimise operations across distribution, finance, reservations, and revenue management.
By embracing automation, Loews Hotels & Co is positioning itself at the forefront of technological innovation in hospitality, cutting costs, boosting data accuracy, and freeing up employees to focus on guest interactions rather than administrative burdens. As more hotels embrace automation, partnerships like this highlight the growing role of smart technology in shaping the future of hospitality, ensuring seamless operations behind the scenes while enhancing guest satisfaction.
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