Living Hotels, a family-run brand known for its portfolio of 18 apartment hotels, has revolutionised its guest and staff experience through a significant digital transformation. By partnering with SIHOT, one of the leading property management systems (PMS), Living Hotels has successfully streamlined operations, leading to operational savings and an enhanced guest journey from arrival to post-stay.
With guest expectations on the rise, Living Hotels recognised the need to free up its teams from administrative tasks and focus on providing personalised services. The goal was clear: implement technology that would not only simplify the experience for guests but also improve efficiency and resource management for staff.
To meet these needs, Living Hotels adopted a selection of SIHOT solutions. This included a combination of three complementary tools:
SIHOT.PRE-& POST-STAY: Automates pre-arrival and post-stay emails, offering upsell promotions and tailored offers to guests.
SIHOT.KIOSK: A self-service check-in and check-out terminal, already in use at Living Hotels Frankfurt and Soulmade Garching, which reduces waiting times and enhances convenience for guests.
SIHOT.GO!: A guest mobile app that enables guests to manage their reservations, check-in remotely, make service requests, and access key hotel information, currently operational in Frankfurt.
The company has also integrated advanced in-room controls for lighting and temperature management, a chatbot to handle guest inquiries 24/7, and DocuSign to simplify agreements with business partners.
According to Marc Becker, EDV Administrator at Living Hotels, the digital transition has had a transformative impact: “By automating these interactions, we’ve saved huge amounts of time and eliminated much of the duplicate work our teams were doing. The pressure on our check-in/out teams has dropped, allowing them to be more responsive to guest needs. Guests are showing higher levels of satisfaction, and SIHOT’s solutions have elevated both our operations and the overall stay experience.”
Carsten Wernet, Chief Executive of SIHOT, added, “Living Hotels is dedicated to delivering a seamless hospitality experience, and they understand the importance of thorough planning and research to meet their business objectives. By identifying and addressing guest needs, we’ve enhanced the digital capabilities of their properties, building on their existing technology infrastructure.”
Looking ahead, Living Hotels plans to roll out SIHOT.KIOSK and SIHOT.GO! across all its properties and introduce SIHOT.MOBILE, a tool designed to support housekeeping, maintenance, and guest service teams with real-time updates and efficient task management.
As Living Hotels continues to expand its digital capabilities, both guests and staff stand to benefit from the increased efficiency and personalised attention that the new technology enables, ensuring a smoother and more enjoyable stay for all.
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